office manager

call center floor manager

community manager

customer service manager

leasing specialist

leasing manager

Mount Sinai Medical Center

<div><p><b>As Mount Sinai grows, so does our legacy in high-quality health care.</b></p><p></p><p>
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.</p><p></p><p><b>
Culture of Caring: The Sinai Way</b></p><p></p><p>
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.</p><p></p><p><b>
Department:</b></p><p></p><p><b>
Job Description Summary:</b></p><p></p><h2 class="jobSectionHeader"><b>
Position Responsibilities</b></h2><ul><li>
Responds to all tenant inquiries and concerns while ensuring compliance with policies and procedures.</li><li>
Maintains positive relationships and high retention levels with all tenants. Demonstrates appropriate prioritization of problems resolution.</li><li>
Interacts regularly with tenants and vendors to ensure that objectives are being met. Anticipates and responds to needs and concerns.</li><li>
Prepares accurate, timely, and complete reports. Handles payables and receivables while verifying accuracy, as well as finaniclas for the department or facility.</li><li>
Provides indirect supervision of on-site environmental service employees to ensure optimum performance. Recommends and directs alterations, maintenance and reconditioning of property as necessary.</li><li>
Performs regular inspections of the property, while ensuring compliance of applicable healthy and safety standards including OSHA and AHCA.</li><li>
Oversees the collection of rent, payments, etc. in compliance with leasing terms and preparations of all notices. Follows up as needed.</li><li>
Exercises independent judgment for decisions regarding key clients/tenants/core physicians/customers and vendors needs.</li><li>
Maintains vendor and tenant certificates of insurance and processes work orders for both in-house engineers and outside vendors.</li><li>
Monitors contractor performance. Investigates and resolves any complaints. Meets with Engineers, Plumbers and others to handle complaints and request for repairs.</li><li>
Assists in ensuring compliance with leasing regulations, pursuant to policies and procedures.</li><li>
Responds to the needs of all hospital departments within facility. (Engineering, Construction, EVS, HR, Physician Practices, Accounting, etc.)</li><li>
Manages facility, building, or combined satellite locations with 10 plus tenants or a combination including various hospital service lines, totaling 50,000sf or larger.</li><li>
Oversees projects in tenant leased spaces and common areas.</li><li>
Performs other duties as assigned.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><h3 class="jobSectionHeader"><b>
License/Registration/Certification</b></h3><ul><li>
Not applicable</li></ul></li><li><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li>
Bachelor Degree (B.A.)</li></ul></li><li><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li>
2-3 years related experience in Real Estate, Property Management or Healthcare.</li></ul></li></ul><p><b>
Benefits:</b></p><p></p><p>
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:</p><p></p><ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul><p><b>
Degree Requirements:</b></p><p></p><p><b>
Certification:</b></p></div>

Leasing Manager

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br><br>
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Bryten

<div><p>We're excited to announce a <b>Leasing Consultant (Bilingual Preferred)</b> position available at <b>Valencia at Doral!</b> We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.
</p><p><b>Featured Perks &amp; Benefits to Keep You Inspired:</b></p><ul><li>
Medical plans with choices to fit your needs
</li><li>Dental and Vision insurance options
</li><li>Health Savings Account (HSA) with employer contribution
</li><li>Financial security benefits including 401k Plan with company match
</li><li>Optional life insurance +addl voluntary life
</li><li>Optional short-term disability +options for long-term disability
</li></ul><p><b>Wait, we've got more!!!
</b></p><ul><li>Supplemental life insurance with critical health insurance and accident insurance
</li><li>Vacation program accruing immediately upon hire
</li><li>Sick time when you need it
</li><li>Paid holidays + floating holidays to celebrate those special times
</li><li>Company-sponsored wellness initiatives
</li><li>Continuous education with development programs and more!
</li></ul><p><b>Here are some responsibilities for the potential Leasing Consultant:
</b></p><ul><li>Welcomes and engages prospects, residents and guests in person in the office and by answer the phone.
</li><li>Prepares and schedules property viewings, conducts property tours and interviews prospective residents.
</li><li>Addresses and resolves residents and prospective residents' questions, concerns, and complaints in a timely manner.
</li><li>Processes potential resident applications (screening and reviewing results), renewing existing residents and creating rental agreements.
</li><li>Inspects property conditions and ensures standards of cleanliness are met. Coordinates with maintenance and housekeeping when needed.
</li><li>Maintains organized and updated resident files and records.
</li><li>Reports any problems or issues to the Community manager (or respective Leasing Manager).
</li><li>Maintains a professional, courteous manner with all residents, vendors, contractors, and fellow employees.
</li><li>Ensures compliance of all work-related activities in a fair, ethical and consistent manner.
</li><li>Helps/Assists and promote resident activities.
</li><li>Complete any other assigned duties.
</li></ul><p><b>As the ideal candidate, your background includes:</b>
</p><ul><li>Bring your high energy and positive attitude to contribute to an awesome team atmosphere!
</li><li>Great customer service with excellent communication skills from relatable experience whether property leasing or hospitality (hotels, restaurants), retail service, etc.
</li><li><b>Bilingual preferred.
</b></li><li>Willingness to work harmoniously with other staff, vendors, contractors, and residents.
</li><li>A high school diploma or GED is required; degree preferred.
</li><li>Requires reading and writing English fluently; basic mathematical skills required.
</li><li>Ability to communicate in both written format or verbally with people and present a positive, professional image.
</li><li>You have killer time management skills.
</li><li>Excellent administrative and organizational abilities with a keen sense for details
</li><li>Strong customer service orientation with assertiveness.
</li><li>Ability to professionally engage and &quot;seal the deal&quot;
</li><li>Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word and Excel.
</li><li>Yardi, Resmen, Onsite Property Management Software experience preferred.
</li><li>Must have a valid driver&rsquo;s license, current automobile insurance and reliable transportation.
</li></ul><p>Bryten complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisitions at TalentAcquisition@livebryten.com</p><p><b>
Equal Opportunity Employer (EOE)</b></p></div>

Leasing Consultant (Bilingual Preferred) - Valencia at Doral - Miami, FL

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div><br>
<div></div>
Position Summary:
<div>
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.</div>
Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>
Assist in budget preparation and ensure adherence to approved budgets</li><li>
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>
Provide excellent customer service while maintaining the highest standards for resident service</li><li>
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul>
Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>
3 + years of related multi-family property management experience</li><li>
Strong leadership and management skills</li><li>
Team player, professional, and effective communication skills</li><li>
Proficient in Microsoft Office Suite and property management software</li></ul>
Qualifications:
<div><b>
Physical Requirements:</b></div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div><b>
Work Environment:</b></div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li></ul><div>
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community<br>
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates<br>
</li><li>
Employer-paid employee assistance, mental health, and wellness programs<br>
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance<br>
</li><li>
401(k) with robust company match<br>
</li><li>
Opportunities for professional development, career growth, and role-based learning plans<br>
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)<br>
</li><li>
Paid time off plus floating holidays and volunteer days<br>
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><p></p><div><br>
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver, as applicable</div><div></div><div><br>
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Community Manager

Miami AC

<div><div><b>Company Description</b></div><div>
Miami Athletic Club is a Pre-Professional Sports Club based in Miami, FL. Our club is dedicated to promoting physical fitness, well-being, and sportsmanship in the community.</div><div></div><div><b><br>
Role Description</b></div><div>
This is a full-time on-site internship role at Miami Athletic Club. The available positions include Lead Broadcaster, Ticket Sales Manager, Social Media Manager, and Game Day Operations Staff. As a Club Intern, you will be involved in day-to-day club operations, events, and promotions.</div><div></div><div><b><br>
Qualifications</b></div><ul><li>
Broadcasting and Communication skills</li><li>
Experience as a Radio Host or in Entertainment</li><li>
Photography skills</li><li>
Strong organizational and interpersonal skills</li><li>
Ability to work collaboratively in a team environment</li><li>
Excellent time management and multitasking abilities</li><li>
Knowledge of social media platforms and marketing strategies</li><li>
Interest in sports and fitness industry</li></ul><div></div><div><b><br>
We are currently recruiting interns for the following areas:</b></div><div><b>
LEAD BROADCASTER</b></div><div>
This candidate is ideally someone with experience at an NCAA DI, II, or III institution. Roles and responsibilities are to entertain and inform an audience by presenting information or entertainment in an accessible and attractive way minute to minute of each USL League Two and USL W League home match. You'll introduce, host (or co-host) a program, create links between items, introduce and interview guests, and interact with the audience.</div><div><b>
TICKET SALES MANAGER</b></div><div>
The candidate for this position would assist in selling full-season ticket plans, partial-season plans, group tickets, and fundraising tickets while providing customer service to all fans on game nights while assisting with all game operations. Ticketing interns will complete a minimum of 30 sales calls per day.</div><div><b>
SOCIAL MEDIA MANAGER</b></div><div>
The candidate for this position would include but is not limited to, managing and expanding the club's social media presence on Twitter, Instagram, Facebook, and other platforms. Also, coordinating with game day operations, taking photographs and videos during pre- and post-game and during practices to continue to bring our fans more access to the players and coaches. This role also includes managing the club's official website.</div><div><b>
CORPORATE SPONSORSHIP MANAGER</b></div><div>
The primary purpose of this role is to seek and generate significant annual sponsorship revenue through connecting with new corporate sponsors.</div><div><b>
EQUIPMENT MANAGER</b></div><div>
Miami AC is looking for an equipment manager to take charge of the coordination, maintenance, and transport of the team's equipment to all practices, as well as home and away matches. This position also includes various duties as part of game day operations.</div><div><b>
GAME DAY OPERATIONS STAFF</b></div><div>
This internship will provide those who desire a career in the sports and entertainment industry with an opportunity to learn the event management and business side of our soccer organization.</div><div>
These internships offer students who have a passion for sports the opportunity to gain valuable industry experience during the fall, spring, and summer months.</div><div><b>
YOUTH OPERATIONS ASSISTANT</b></div><div>
This internship will require interns to assist in the creation and execution of strategic planning for all youth soccer operations including but not limited to tournaments, camps, clinics, team organization, and the USL Academy program</div><div></div><div><br>
PLEASE NOTE: ALL INTERNSHIPS ARE UNPAID AND YOU ARE REQUIRED TO BE ONSITE. NO REMOTE OPPORTUNITIES</div><div></div><div><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.</div></div>

Club Internships (LEAD BROADCASTER, TICKET SALES MANAGER, SOCIAL MEDIA MANAGER, GAME DAY OPERATIONS STAFF)

Louis Vuitton

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>Our Louis Vuitton store in Miami Design District Men's is seeking a motivated and client centric Team Lead to join its team.
<br>
<br>
As a Team Lead, you'll be an ambassador for our brand, supporting the Store Manager and/or Team Manager. You'll play a key role in coaching and developing the team, building client relationships, driving sales, and ensuring exceptional client experiences. You'll be a role model, upholding our brand values and demonstrating our commitment to clients and team members.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li>Selling &amp; Floor Management:
</li><li><ul><li>Serve as a role model in sales, achieving personal goals while supporting the team in reaching theirs. Encourage cross-selling and repeat client visits.
</li><li>Cultivate and expand your own client portfolio.
</li>Maximize business opportunities through effective sales floor management, ensuring a visible presence and adherence to our service standards.<br>
<li>
<br>
<br>
</li></ul></li></ul><ul><li>Team Support &amp; Development:
</li><li><ul><li>Support the Store Manager and/or Team Manager in ensuring the team embodies our brand values in every client interaction.
</li><li>Provide consistent coaching to team members, identifying development needs and suggesting personalized action plans.
</li><li>Assist in identifying, recruiting, and developing talent, contributing to succession planning in partnership with the Store Manager and/or Team Manager.
</li>Motivate the team to drive business results, fostering a positive and collaborative work environment.<br>
<li>
<br>
<br>
<br>
</li></ul></li><li>Product Category Champion:
</li><li><ul><li>Serve as the store's point person for the Corporate Merchandising team, providing feedback on product performance, quality, client insights, and market trends.
</li><li>Support the product category's business through team engagement, briefings, information sharing, and action plan implementation.
</li></ul></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p>Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
<br>
<br>
The appointed candidate will be offered an hourly rate in the range of USD $35 - 40 an hour plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions - *pending hours worked.
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>LOUIS VUITTON
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton&rsquo;s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.</div></div></div></div></div></div></div><p></p>

Team Lead

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Operations Experience Manager

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