lead operations coordinator

logistics analyst

marketing specialist

operations quality & performance lead Jobs in Los Angeles

operations quality & performance lead

operations support specialist 1 Jobs in Los Angeles

operations support specialist 1

localization operations specialist

Whatnot

<div>
 
 
 🚀 Join the Future of Commerce with Whatnot!
 
 
 
 
 Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We&rsquo;re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we&rsquo;re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we&rsquo;re building the future of online marketplaces &ndash;together.
 
 
 From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
 
 
 And we&rsquo;re just getting started! As one of the fastest growing marketplaces, we&rsquo;re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
 
 
 
 
 💻 Role
 
 
 
 
 The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners.
 
 
 Reporting to the Localization Operations Manager, this role focuses on operational excellence, launch support, workflow management, and continuous process improvement in a fast-growing, international environment.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
 </li>
 <li>
 Own operational workflows in our TMS, including project setup, tracking, and issue resolution
 </li>
 <li>
 Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
 </li>
 <li>
 Support international launches by coordinating localization readiness and surfacing risks early
 </li>
 <li>
 Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
 </li>
 <li>
 Contribute to improving processes, documentation, and linguistic assets as we scale
 
 
 </li>
 </ul>
 
 We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, or New York City hubs.
 
 
 
 
 
 👋 You
 
 
 
 
 Curious about who thrives at Whatnot? We&rsquo;ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
 
 
 
 As Our Next Localization Operations Specialist, You Should Have
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience managing localization or content operations projects
 </li>
 <li>
 Experience working with TMS platforms such as Smartling, Phrase, or similar tools
 </li>
 <li>
 Strong project management skills with the ability to manage multiple workstreams simultaneously
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Professional working proficiency in at least one additional language beyond English
 </li>
 <li>
 Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment
 </li>
 <li>
 Detail-oriented with a bias toward action and comfort operating in ambiguity
 </li>
 <li>
 Ability to conduct root cause analysis and propose practical solutions
 
 
 </li>
 </ul>
 
 
 🎁 Benefits
 
 
 
 
 <ul>
 <li>
 Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
 </li>
 <li>
 Health Insurance options including Medical, Dental, Vision
 </li>
 <li>
 Work From Home Support
 </li>
 <ul>
 <li>
 Home office setup allowance
 </li>
 <li>
 Monthly allowance for cell phone and internet
 </li>
 </ul>
 <li>
 Care benefits
 </li>
 <ul>
 <li>
 Monthly allowance for wellness
 </li>
 <li>
 Annual allowance towards Childcare
 </li>
 <li>
 Lifetime benefit for family planning, such as adoption or fertility expenses
 </li>
 </ul>
 <li>
 Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
 </li>
 <li>
 Monthly allowance to dogfood the app
 </li>
 <li>
 Parental Leave
 </li>
 <ul>
 <li>
 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
 </li>
 </ul>
 </ul>
 
 
 💛 EOE
 
 
 
 
 Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
 
 
 Compensation Range: $100K - $125K
 
 
</div>

Localization Operations Specialist

System One

<div>
 
 
 Job Title:
 
 Operations Support Specialist 1
 
 
 Location:
 
 Los Alamos, New Mexico
 
 
 Security Clearance:
 
 Active DOE Q Clearance Required
 
 
 Schedule:
 
 Full-Time, 40 hours per week
 
 
 Position Duration:
 
 February 23, 2026 &ndash; February 23, 2028
 
 
 Position Summary
 
 
 The Operations Support Specialist 1 provides operational and technical support for construction activities and facility operations within a Hazard Category 2, Security Classification 2 radiological environment. This role supports mission deliverables by ensuring work is completed safely, efficiently, and in compliance with laboratory policies, regulatory requirements, and quality standards.
 
 
 The position assists with coordination of construction and field control activities, supports operational programs and documentation, and helps ensure consistent application of engineering and construction practices. Responsibilities include assisting with process improvement, documentation development, operational support, and coordination among project teams, stakeholders, and subcontractors.
 
 Key Responsibilities
 
 Assist in supporting construction and operational activities to ensure safe and compliant execution
 
 
 Provide operational coordination between facility teams and project stakeholders
 
 
 Support development and maintenance of operational procedures, policies, and documentation
 
 
 Participate in readiness reviews, activity approval processes, and compliance reporting
 
 
 Assist with process improvements, budgeting support, and project coordination
 
 
 Provide support for training development, tracking, and operational compliance functions
 
 
 Ensure consistent application of construction standards and quality requirements
 
 
 Minimum Qualifications
 
 
 Associate degree in a relevant field or equivalent combination of education and experience
 
 
 Minimum 5 years of experience in construction, maintenance, or fabrication environments
 
 
 Active DOE Q Clearance required
 
 
 Experience working in regulated or high-hazard environments preferred
 
 
 Professional or safety certifications relevant to DOE or nuclear construction environments
 
 Preferred Qualifications
 
 Prior DOE project or mission support experience
 
 
 Experience in work control systems and NQA-1 quality environments
 
 
 Qualifications as Electrical Field Work Supervisor, Field Work Supervisor, or Responsible Line Manager
 
 Additional Information
 
 This position focuses on operational support functions and may require varying levels of technical knowledge depending on facility assignments. Responsibilities may include compliance support, documentation development, training coordination, readiness review participation, and administrative operational support.
 
 
 
 Contact Information:
 
 
 
 Tricia Colvin-Chavous
 
 
 Technical Recruiter
 
 
 Email: tricia.colvin_chavous@systemone.com
 
 
 System One, and its subsidiaries including Joul&eacute;, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
 
 
 
 System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
 
 
 
 
 Ref: #161-Managed Staffing Charlotte
</div>

Operations Support Specialist 1

UCLA Health

<div><div>Description
Under the general direction of HR leadership, the Position Management Specialist serves as an operational contributor within the UCLA Health Human Resources Service Center, supporting high-volume, complex HR functions across the employee lifecycle.
In this role, you will be responsible for processing and auditing HR transactions, managing employee and departmental inquiries, maintaining accurate and compliant HR records, and ensuring audit readiness across HR systems. You will utilize UCPath, ServiceNow, Avature, Salesforce, RASC interfaces, and related HR systems to ensure data integrity, regulatory compliance, audit readiness, and timely service delivery. You will work closely with HR Service Center teams, Centers of Excellence, HR Business Partners, and Compliance to resolve issues, improve processes, and enhance the overall employee experience.
Salary Range: $31.51 to $62.64 Hourly

</div><div>Qualifications
Required Qualifications
<ul>
<li>Minimum of 2&ndash;3 years of progressively responsible experience in HR operations, HR shared services, HR workforce administration, HR position management, HR benefits, or HR employee services
</li>
<li>Strong written and verbal communication skills, with the ability to clearly explain complex information
</li>
<li>Excellent customer service and interpersonal skills in a high-volume, fast-paced environment
</li>
<li>Ability to manage competing priorities and consistently meet service level agreements (SLAs)
</li>
<li>Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
</li>
</ul>Preferred Qualifications
<ul><li>
Working knowledge of UCPath/PeopleSoft, ServiceNow, and HR case management systems</li>
<li>
Knowledge of UC policies, procedures, collective bargaining agreements, and HR compliance requirements
</li>
<li>Ability to accurately process and audit HR transactions with strong attention to detail
</li>
<li>Demonstrated ability to conduct root cause analysis and resolve complex data or process issues</li></ul></div></div>

Position Management Specialist

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
An excellent retirement savings plan with high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
This is a field-based position, supporting Abbott&rsquo;s Vascular division. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters and atherectomy devices.
We currently have an opportunity for a Clinical Specialist, Coronary - Los Angeles. The Sr. Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share. This position will report to the Regional Sales Director.
What You&rsquo;ll Work On<ul><li>
Serves as the technical procedure and product expert in support of case coverage in the hospital setting.</li><li>
Focuses on Interventional Cardiologists and hospital staff to support the complete Coronary portfolio including atherectomy, carotid, PCIO, DES and base coronary and future product releases.</li><li>
Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.</li><li>
Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.</li><li>
Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.</li><li>
Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.</li><li>
Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.</li><li>
Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.</li><li>
Support the broader Region as needed with case support in addition to defined territory.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience</li><li>
2-5 years of related work experience</li><li>
Ability to travel 50% within assigned region</li></ul>
Preferred Qualifications<ul><li>
Patient interaction experience within a lab/operating room environment</li><li>
Relevant Technical Certification</li></ul>
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. 
The base pay for this position is $61,300.00 &ndash; $122,700.00. In specific locations, the pay range may vary from the range posted.</div>

Clinical Specialist, Coronary - Los Angeles

Rally Internet

<div>CALLING ALL BIG-HEARTED, BIG THINKING PEOPLE.
ARE YOU READY TO DO THE BEST WORK OF YOUR LIFE?
We seek strategists, creators, and communicators ready to do some heavy lifting&mdash;folks who aren&rsquo;t afraid to break glass and who thrive in collaboration. Those who bring conviction but can still see both sides of a coin. Because that&rsquo;s how real progress gets made. Join us. 
WHO WE ARE
RALLY is an advocacy communications agency. And at our core, we are advocates. Our entire business model&mdash;from our team, to our craft, to the clients we partner with&mdash;is designed to shape a better tomorrow. We take on the most complex political, cultural, and social challenges. Even when the path forward is rough or uncertain, we start with what if we&hellip; and keep going until change is possible. We are restless and relentless when it comes to our work because the outcomes matter to us. And so many others. 
RALLY partners with those driving change across today&rsquo;s most pressing issues, from education and environmental justice to economic equity, gun violence prevention, healthcare access, LGBTQIA+ rights, women&rsquo;s rights, and more. Whether serving as the agency of record for day-to-day communications, raising leaders&rsquo; profiles, or guiding organizations through a crisis, we are co-pilots through thick and thicker. 
Combining our passion as advocates with research, cultural insights, strategy, and multichannel communications, we change the way people think and act around today&rsquo;s biggest social and political challenges. 
HOW WE WORK
We work alongside leading foundations, advocacy organizations, philanthropists, and mission-aligned companies to influence policy, shift public opinion, and shape the conversation. Our team helps:<ul><li>
Craft bold strategies to move issues forward</li><li>
Design and launch communications campaigns that resonate</li><li>
Build and run digital efforts that drive action</li><li>
Create powerful visual identities, stories, and content that spark connection</li></ul>
Changing minds on the toughest issues of our time takes more than facts or flash. In today&rsquo;s crowded landscape, only a rare mix breaks through: deep issue fluency, proven persuasion tactics, and emotional and cultural resonance.
We do inventive. We do creative. We do whatever it takes&mdash;and we don&rsquo;t stop until we win.
That&rsquo;s the RALLY edge&mdash;and it&rsquo;s how we drive real impact. 
DIGITAL ADVERTISING SPECIALIST
RALLY is seeking a Digital Advertising Specialist to join our team and lead the development, execution, and optimization of digital advertising campaigns across social, search, and programmatic platforms. This role will be responsible for building media plans, overseeing ad buys, managing performance, and guiding day-to-day implementation across a variety of client accounts. The Digital Ads Specialist will also handle tag management, reporting and analytics, creative troubleshooting, and vendor and partner coordination. 
This position sits on RALLY&rsquo;s growing digital team and will collaborate closely with account leads, designers, and strategists to deliver high-impact campaigns. The role also presents an opportunity to help shape and expand the firm&rsquo;s digital advertising practice. 
We&rsquo;re looking for candidates with hands-on experience managing digital ads&mdash;ideally in a political, advocacy, or issue-based context. Experience with platforms such as Google Ads, Meta Ads, and programmatic vendors like StackAdapt is strongly preferred. Familiarity with platforms like TikTok or Snapchat is a plus. While we value a variety of backgrounds, experience in political or advocacy settings will be especially helpful for this role. 
The ideal candidate is proactive, detail-oriented, and comfortable juggling multiple campaigns across different clients. They thrive in a collaborative, fast-paced environment, communicate clearly, and take initiative to solve problems independently. 
RESPONSIBILITIES<ul><li>
Lead digital advertising strategy across a range of clients and issue areas, bringing insight and innovation to every campaign</li><li>
Manage end-to-end campaign execution, including launch coordination, installing pixels and tracking tags, daily optimization, budget oversight, and performance tracking for awareness, engagement, marketing, and persuasion campaigns</li><li>
Develop comprehensive media plans, offering expert guidance on ad placements, targeting tactics, and platform recommendations</li><li>
Advise internal creative teams on best practices for asset development by platform, and coordinate the delivery of ad creative</li><li>
Upload and QA ad creative, ensuring flawless functionality and compliance with platform specifications</li><li>
Maintain and improve QA protocols for all ad placements and creative versions</li><li>
Set up cross-platform performance tracking dashboards in Looker Studio (using Supermetrics), enabling clear visibility into campaign outcomes</li><li>
Analyze and report on campaign performance, offering strategic insights and recommendations to improve effectiveness</li><li>
Troubleshoot technical issues, including pixel tracking issues, delivery discrepancies, and underperformance, across platforms and vendors</li><li>
Collaborate with ad tech and placement partners, managing vendor relationships and ensuring smooth implementation</li><li>
Project manage content sponsorships, direct buys, and complex or emerging ad types</li><li>
Partner with account teams and the finance department to track and reconcile ad spend, and address invoicing questions or adjustments</li><li>
Support client engagement, providing updates on campaign performance, timelines, budgets, and deliverables in meetings, calls, and emails</li><li>
Mentor and guide junior staff, reviewing work and supporting professional growth</li><li>
Identify opportunities to improve workflows and tools that increase the efficiency and impact of RALLY&rsquo;s advertising operations</li><li>
Stay ahead of industry trends, sharing knowledge and applying relevant insights to strengthen our digital advertising services</li><li>
Contribute to new business efforts, helping to shape proposals and participate in pitch meetings</li></ul>
QUALIFICATIONS<ul><li>
5-7 years of hands-on experience running paid campaigns across social platforms such as Facebook, YouTube, and Instagram&mdash;focused on awareness, engagement, marketing, and persuasion goals</li><li>
Strong grasp of advertising fundamentals, including campaign strategy, audience targeting, A/B testing, and optimizing for return on ad spend (ROAS)</li><li>
Proficiency with campaign planning tools such as Google Keyword Planner, Google Trends, and platforms like Resonate or GWI</li><li>
Expertise in data analysis and reporting, including experience using Supermetrics, Google Looker Studio, and Google Analytics to create clear, actionable campaign reports</li><li>
Exceptional analytical and writing skills, with the ability to interpret results, present findings clearly, and recommend next steps</li><li>
Excellent verbal communication and interpersonal skills, with a collaborative, client-focused approach</li><li>
Strong organizational and time-management skills, with the ability to manage multiple projects and meet tight deadlines</li><li>
Creative problem-solving mindset, with the ability to assess challenges, evaluate solutions, and make sound decisions with a proactive, solutions-oriented approach to work</li><li>
Client-facing experience and comfort presenting work and recommendations in meetings, calls, and reports</li><li>
Demonstrated ability to lead and collaborate, including mentoring junior staff and stepping into leadership when needed</li><li>
Curious, emotionally intelligent, and grounded in humor, with the ability to stay flexible and adaptable in a fast-paced environment</li></ul>
BENEFITS AND PERKS
At RALLY, we believe a business is only as strong as its people. That&rsquo;s why we offer a robust benefits package and thoughtful perks that support your wellbeing, fuel your growth, and reflect the culture we&rsquo;re building together.
We believe changing the world should come with a healthy paycheck, time to recharge, and space to grow. Here&rsquo;s what we offer:<ul><li>
Competitive salary</li><li>
Flexible time off policy</li><li>
Two months each year of remote work flexibility (July and December)</li><li>
Twelve paid holidays, including Juneteenth and Indigenous Peoples&rsquo; Day</li><li>
One week of paid time off between Christmas and New Year&rsquo;s Day</li><li>
One-month paid sabbatical after seven years at RALLY</li><li>
401(k) plan</li><li>
Generous health, dental, and vision benefits</li><li>
Transportation and technology stipends</li></ul>
RALLY is a hybrid workplace. Team members are expected to work on-site two days per week to foster collaboration and connection, with flexibility on other days. 
The salary range for this position is $71,000&ndash;$90,000, with opportunities for growth and advancement based on performance and contributions to the team&rsquo;s success.</div>

Digital Advertising Specialist

United Medical Imaging Healthcare

<div><div>Human Resource Specialist - LOA &amp; Employee Relations (West LA)<div>
Reputable healthcare company in Southern California is looking for a Human Resource Specialist to assist with HR Functions and company employees in areas of payroll, time and attendance, benefits coordination, leaves of absence, company policies, and employee relations. 
 
Job Responsibilities: 
 
<ul><li>Work with Managers/Supervisors on a daily and weekly basis to discuss changes, issues and openings and to ensure all workplace accidents, injuries, leaves, illnesses etc. are reported promptly.</li><li>Advise senior management on human resources issues, including policies, disciplinary actions, employee relations issues, performance evaluations, compensation, and terminations.</li><li>Superior knowledge of labor laws as they pertain to FMLA, CFRA, ADA, Worker's Compensation and other state and federal leave laws as well as best practice for employee leave communication and process improvement</li><li>Assist employees with leaves of absence while determining impact on employment status. Administer all leave of absence requests and paperwork for medical, disability and FMLA leaves.</li><li>Determine leave eligibility, calculate duration of leave and monitor activity during leave to ensure employee does not exceed allowed time. Ensure that employee insurance payments are made while on leave, if necessary.</li><li>Strong knowledge of benefits administration, as well as experience in Open Enrollment, employment and labor laws</li></ul></div><ul><li>
Lead investigations into complaints of potential unlawful behavior, such as harassment, discrimination and retaliation.</li><li>
In connection with the internal investigation process, conducts the following in-depth meetings:<ul><li>
Claimant intakes</li><li>
Witness interviews</li><li>
Response meetings with alleged wrong-doers</li><li>
Conclusion meetings with the claimant, respondent, and other relevant parties.</li></ul></li><li>
Gathers, interprets, and analyzes data</li><li>
Composes correspondence and other highly confidential documents such as investigation recaps, corroboration charts, action plans, conclusion talking points, executive scripts, etc.</li><li>
Present oral and/or written comprehensive updates regarding findings and investigation status</li><li>
Based on findings make recommendations with regard to disciplinary measures and development opportunities.</li></ul><div>
Required Skills: 
 
<ul><li>Bachelor's Degree in Business Management, Human Resources or a related area.</li><li>Minimum 2 years of HR experience required</li><li>Experience in health care industry is desired.</li><li>Excellent oral and written communications skills, including the ability to clearly and concisely answer questions and convey information to employees &amp; management team.</li><li>Ability to work independently and self- initiator.</li><li>Ideal candidate has a people personality and can build bonds and connections with employees and candidates</li><li>Effective time management, multi-tasking ad organization skills, including ability to prioritize workload to meet key deadlines.</li></ul></div><ul><li>
Must be able to handle multiple projects simultaneously.</li><li>
Must have excellent follow-through and a strong sense of urgency.</li><li>
Must be able to research and analyze data and findings</li><li>
Must be able to be tactful yet assertive when addressing employment issues and concerns.</li><li>
Must be able to handle difficult/highly emotional personalities.</li></ul> 
Competitive Salary, based on education and experience. 
Competitive benefit program, including Medical, Dental, Vision, Life Insurance, 401K, PTO, Holidays</div></div>

Human Resources Specialist & Employee Relations

Wilshire Law Firm

<div>Sales Closer (Onsite) 
Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. 
 
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. 
The Opportunity 
 
An Experienced Intake Lead/closer will manage incoming client inquiries, determine case viability, and close new leads within a first-call resolution. This position requires a professional with excellent communication and negotiation skills capable of managing client expectations, addressing concerns, and ensuring the smooth onboarding of new clients. Your work will directly impact the firm&rsquo;s growth and success, making this role both rewarding and crucial to the firm&rsquo;s operations. 
 
Training &amp; Work Schedule (Includes Holidays &amp; Weekends) 
 
Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks) 
Shifts Days: Tuesday &ndash; Saturday, or Sunday - Thursday. 
Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am 
Accountable for<ul><li>
Client Communication: Utilize excellent telephone communication skills to speak with potential clients, providing professional, clear, and compassionate responses. Handle sensitive calls with care and de-escalate problematic situations while maintaining professionalism and adherence to phone etiquette.</li><li>
Lead Conversion: Use exceptional communication and negotiation abilities to close potential clients within the timeframe set by the firm, ensuring that leads are converted into signed clients.</li><li>
Screening and Case Evaluation: Screen potential clients to determine if they have a valid case, gathering relevant information and facts about their situation. Assess the viability of each case based on established criteria.</li><li>
Collaboration: Work closely with attorneys and management to ensure potential clients meet the firms criteria</li><li>
Case Viability: Determine the viability of potential cases, ensuring that the firm only pursues strong cases that align with its areas of expertise.</li><li>
Selling the Firm&rsquo;s Capabilities: Highlight the firm&rsquo;s strengths and capabilities while setting realistic expectations for clients, ensuring they understand its services and how their cases will be handled.</li><li>
Intake Specialist Support: Monitor intake calls, provide real-time coaching and feedback to intake specialists during live calls, and step in to take over a call if it appears the client is at risk of being lost.</li></ul> 
Qualifications<ul><li>
Experience: 2-3 years of experience in an intake or client relations role, preferably in a law firm or legal environment.</li><li>
Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate clear, professional responses and build rapport with clients.</li><li>
Negotiation Expertise: Proven ability to close deals and convert leads into clients, working within a specified timeframe.</li><li>
Customer Service Orientation: Exceptional client service skills with the ability to de-escalate situations and manage expectations professionally.</li><li>
Attention to Detail: Strong organizational skills and the ability to maintain detailed and accurate records.</li><li>
Tech Proficiency: Comfortable using CRM software, case management systems, and Microsoft Office Suite.</li><li>
Results-Driven: Strong goal orientation with the ability to meet and exceed intake targets.</li></ul> 

Compensation<ul><li>
$30.00 - $43.00 depending on experience, plus performance-based incentives</li></ul> 

Benefits<ul><li>
Bonus eligible when targets are met.</li><li>
Paid time off and paid holidays.</li><li>
Opportunities for growth and advancement.</li><li>
Team outings and sponsored events.</li><li>
Referral bonus program.</li><li>
Firm-paid Medical HMO with affordable HMO and PPO upgrades.</li><li>
Low-cost Dental and Vision plans.</li><li>
Paid Life and AD&amp;D insurance.</li><li>
401k.</li><li>
FSA (Flexible Spending Account).</li><li>
EAP (Employee Assistance Program).</li><li>
Pet Insurance.</li></ul><div> 

Strive for Excellence. Foster Unity. Fight for Justice.</div>
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. 
<div>
Join Wilshire Law Firm</div><div>
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance</div> 

#zr</div>

Sales Closer (Onsite)

Explore 64+ Localization operations specialist in Los Angeles this February. Find roles across top companies and apply now to boost your career.