manager, logistics & procurement operations – critical infrastructure

senior fleet operations manager (delivery & logistics) - $130k to $140k

account manager, oncology (south los angeles)

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manager, logistics & procurement operations – critical infrastructure Jobs in Los Angeles

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production support analyst

senior fleet operations manager (delivery & logistics) - $130k to $140k Jobs in Los Angeles

logistics analyst

Serco

<div><h3 class="jobSectionHeader">Position Description &amp; Qualifications</h3> 
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Direct Reporting Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.
DRPM MIB is responsible for:
The acquisition of COLUMBIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&amp;D, design, construction, Test and Evaluation (T&amp;E) and Live Fire Test and Evaluation (LFT&amp;E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The acquisition of VIRGINIA Class Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&amp;D, design, construction, Test and Evaluation (T&amp;E), Live Fire Test and Evaluation (LFT&amp;E), and Fleet introduction of the U.S. Navy&rsquo;s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
Serco supports the US Navy as a prime for DRPM MIB contract supporting the acquisition of submarines and surface vessels. The DRPM MIB concept unifies once diverse submarine and surface vessel-related activities into a single organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the research, development, acquisition, and maintenance communities. DRPM MIB provides improved communication among the various offices that contribute to the overall success of the Navy&rsquo;s submarine and surface type commanders.
Serco-NA is seeking a motivated individual to provide assistance to the DRPM MIB Supply Engagement Director by engaging with suppliers related to supplier risk, capacity constraints, and resiliency solutions. This individual will assist a senior technical supply chain subject matter expert in engaging with suppliers within the maritime industrial base on matters related to industrial supply chain efficiency and capacity. This is a fast-paced environment requiring daily interactions with suppliers and other companies as you assist with achieving MIB&rsquo;s mission. You will be 100% remote thus you must be a self-motivated person who can interface with leadership; identify issues with little guidance; develop and articulate a business plan; work with other companies to create statements of work with deliverables; take charge and drive your plan to success; and achieve actionable results that provide a return on investment. If your desire is to make a difference in the construction and sustainment of the US Navy vessels, this position is for you. This position will be filled remotely as you work from home or travel to engage with suppliers.
In this role, you will:<ul><li>
Assist a recognized supply chain technical authority, advising PEO and Navy stakeholders on supplier risk, capacity constraints, and resiliency solutions.</li><li>
Conduct rough-cut capacity planning and Operational Equipment Effectiveness (OEE) assessments to evaluate supplier throughput and readiness.</li><li>
Lead production floor diagnostics to identify key bottlenecks within defense manufacturing facilities, including workforce constraints, equipment downtime, quality issues, and process inefficiencies.</li><li>
Recommend targeted solutions&mdash;such as equipment upgrades, workforce training, or process redesigns&mdash;that directly increase throughput and mitigate risks to Navy program delivery schedules.</li><li>
Develop and validate standardized templates, process flows, and best practices to enable alignment across the MIB Supply Chain Directorate and Lines of Effort (LOEs).</li><li>
Translate complex data into executive-level briefs and reports for ASN RDA, NAVSEA, and PEO leadership.</li><li>
Partner with industry, academia, and government stakeholders to identify emerging risks and define investment priorities (Supplier Development Funding, SCM initiatives, workforce development).</li><li>
Contribute thought leadership to align investments with 1+2 production goals (1 Columbia + 2 Virginia submarines annually) and critical surface ship requirements.</li><li>
This individual will interface with MIB suppliers to understand their capacity and difficulties they are facing related to production.</li><li>
Provides daily program, analytical, and acquisition management support to senior level executives.</li><li>
Works with multiple stakeholders across the region to expedite evaluation, determine critical areas, and assess how to fund MIB efforts that produce optimal return on investment.</li><li>
Work with the MIB team which is spread across the United States and is focused on workforce development/marketing, supply chain/sustainment, and technology developments.</li><li>
Works closely with submarine shipbuilding suppliers to address critical workforce and supply chain issues they face.</li><li>
Evaluates projects and initiatives including capital projects that will increase throughput capacity in the maritime trades, curriculum development, social media/marketing campaigns, and veteran/veteran spouse outreach, among others.</li><li>
Drafts information papers in response to Congressional inquiries.</li><li>
Provides input to Report to Congress regarding MIB spend goals and associated return on investment.</li><li>
Travels to regional entities to meet with local stakeholders about workforce initiatives.</li></ul>
To be successful in this role, you will have:<ul><li>
U.S. Citizenship.</li><li>
The ability to obtain/maintain a DoD Secret security clearance.</li><li>
A Bachelors Degree in business, supply chain, logistics, education, science, or an engineering discipline</li><li>
Knowledge of developing manufacturing programs such as additive manufacturing, Industry 4.0 and other advanced manufacturing techniques.</li><li>
Experience conducting Data analysis and presenting results.</li><li>
Outstanding communication skills, both written and oral. You will be interacting with industry and senior leadership.</li><li>
Customer-oriented team player focused on mission who is self-motivated and driven who can work independently and remotely.</li><li>
The ability to travel up to 10% of the time.</li></ul>
Additional desired experience and skills:<ul><li>
Experience/knowledge of the submarine/maritime industrial base.</li><li>
Experience in the Industrial Base Supply Chain.</li><li>
Project management experience.</li></ul>
If you are interested in supporting and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!<h3 class="jobSectionHeader"> 
Company Overview</h3> 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
 
 
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
 
 
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
 
 
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
 
 
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
<h3 class="jobSectionHeader">
Pay Transparency</h3> 

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
 
 
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): 
<ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li></ul> 
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
 
 
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</div>

Logistics Analyst

B&H Worldwide

<div>About B&amp;H Worldwide
The Global Institute of Logistics has named B&amp;H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&amp;H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.
Our Mission
To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.
Our Vision
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
Where to find more information about us: https://bhworldwide.com/
The Opportunity
Responsible for leading the Operations Team to maximize revenue and profit across Export, Import, Domestic and Warehouse functions, while maintaining exceptional customer service standards. Proactively lead and drive improvements across operational activities to achieve high standards, working closely with and under the guidance of the Station Manager. Engage effectively with customers and internal stakeholders to consistently deliver Best-in-Class service at all times.
Location:B&amp;H Worldwide, Los Angles
Reports to:Station Manager
Working hours:Monday to Friday or Tuesday to Saturday, 40 hours per week
Key Role Accountabilities:
<ul><li>Ensure all Export and Import processes comply with U.S. regulations and internal procedures, promptly reporting any non-conformances to the Station Manager.</li>
<li>Complete shipments accurately and efficiently, in full compliance with U.S. authorities operational procedures and U.S. Customs law.</li>
<li>Conduct regular audits of operational files to ensure ongoing compliance with regulatory and company requirements, raising Non-Conformance Reports (NCRs) and implementing Corrective and Preventive Actions (CAR) as needed.</li>
<li>Manage customer-specific inboxes and correspondence, responding to shipment requests, emails, and calls within SLA timelines.</li>
<li>Coordinate inbound and outbound shipments, including pick-ups, deliveries, OBC shipments, and third-party collections, ensuring all tracking information is updated and shipments placed on the company system.</li>
<li>Prepare and maintain all necessary documentation for import/export activities, including customs entries, AES filings, collection/delivery notes, and direct drive arrangements.</li>
<li>Monitor account profitability, review invoices for accuracy, ensure timely billing, and highlight areas of loss or efficiency improvements to management.</li>
<li>Lead and mentor team members, setting clear objectives, driving engagement, and ensuring compliance with company policies, training requirements, and performance standards.</li>
<li>Develop and maintain strong customer relationships, communicating proactively on delays, changes, or operational issues, and attending customer reviews as required.</li>
<li>Identify and implement process improvements, smarter ways of working, and operational efficiencies to enhance service quality, reduce errors, and increase profitability.</li>
<li>Ensure adherence to the B&amp;H Quality Management System (QMS), Health and Safety policies, and all SOPs, supporting audits and ongoing compliance initiatives.</li>
</ul>Your Experience:
<ul><li>Proven experience in Imports/Exports, ideally within aerospace logistics.</li>
<li>Solid knowledge of US Customs law, procedures, and Customs Declaration Services.</li>
<li>Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage</li>
<li>Proficient in Microsoft suite, including Word, Excel and PowerPoint.</li>
<li>Excellent communication and relationship-building skills, with a customer-focused approach.</li>
<li>Strong organisational, planning, and problem-solving abilities with keen attention to detail.</li>
<li>Ability to build strong relationships.</li>
<li>Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.</li>
<li>Ability to work pro-actively, independently, and effectively in fast-paced, high-pressure environments, including AOG situations.</li>
<li>Strong organisational skills with the ability to prioritise as well as focus on the detail</li>
<li>Strong commercial awareness, with the ability to assess impact of actions and contribute to process improvements.</li></ul>
What We Offer:
<ul><li>Competitive wages</li>
<li>401k with company match</li>
<li>Health insurance, including dental and vision plans.</li>
<li>Paid vacation and holidays and an additional day for your birthday.</li>
<li>Employee Assistance Programme.</li>
<li>Free on-site parking.</li>
<li>Opportunity to grow expertise through ongoing coaching, training and development.</li>
</ul>B&amp;H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com</div>

Lead Operations Coordinator

SB Energy

<div>
 Do you want to work with high caliber professionals in a dynamic and growing company? Are you entrepreneurial, hard-working, and collegial? Join us at SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in-class execution. Our Mission is to provide reliable, affordable energy at scale to support America&rsquo;s growing energy demands.
 
 
 Headquartered in Redwood City, CA, SB Energy develops, builds, owns &amp; operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States. Since launching in 2019, the company has rapidly grown into a top-tier integrated platform with over 3 gigawatts (GW) in operation and a multi-GW pipeline of energy and data center infrastructure nationwide. SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI-based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load. We are building the energy and technology future&mdash;today.
 
 
 Come join us in accelerating the energy transition to cleaner, more sustainable sources of power!
 
 
 
 Title :
 
 Manager, Logistics &amp; Procurement Operations &ndash; Critical Infrastructure
 
 
 
 Basic Function
 
 
 
 As a member of the Supply Chain team, the Manager Owner Furnished Logistics &amp; Payment will play a critical role in leading the contractual execution and procure to pay oversight of owner furnished equipment for renewable and large-scale data center projects. This role will manage tracking and communication of logistics, domestic content, and cross-functional PR/PO execution, ensuring alignment across executed contracts, Unifier PRs, and NetSuite Pos, and payment schedules. The position requires experience managing the execution of high value equipment contracts, domestic content calculations and associated documentation, and billing validations with payment, while partnering with Finance and Accounts Payable to maintain strong financial controls, reconcile billings, and support accurate timely payments.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Lead end-to-end execution of Owner Furnished Equipment (OFE) logistics from OEM factories to project sites or storage facilities, ensuring alignment with construction schedules, Incoterms (DDP/FOB), and site readiness requirements.
 </li>
 <li>
 Administer executed supply contracts and end-to-end PR/PO execution across functional teams by validating delivery milestones and processing payment schedules via P2P software, ensuring accuracy in invoicing and alignment with project cash flows.
 </li>
 <li>
 Monitor and verify equipment specifications to ensure strict adherence to domestic content requirements, collecting necessary documentation to support tax equity eligibility and contractual obligations.
 </li>
 <li>
 Coordinate complex logistics maneuvers including intermodal transfers, drayage, and warehousing; actively track and mitigate non-value-added costs such as demurrage, detention, and storage fees.
 </li>
 <li>
 Serve as the primary post-execution liaison between OEMs, freight forwarders, and site construction managers, facilitating clear communication regarding delivery windows, offloading requirements, and site readiness.
 </li>
 <li>
 Manage cargo insurance policies and lead the resolution process for freight claims, warranty issues, or equipment damage discovered during transit or upon receipt.
 
 
 </li>
 </ul>
 Oversee billing validation and financial controls by consolidating reports against contractual milestones, delivery evidence, and system data; partner with Finance and Accounts Payable to resolve discrepancies (e.g., duplicate charges, incorrect entities, tax issues) and support partial payments, expedited requests, and timely financial close.
 
 
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 3+ years of logistics management experience as a developer managing large-scale construction projects.
 </li>
 <li>
 Experience with procurement contracts for owner furnished equipment and an understanding of how contracts align with construction contracts.
 </li>
 <li>
 Strong working knowledge of domestic content, contract administration, procure-to-pay lifecycle and software, commercial risk allocation, and claims/dispute management.
 </li>
 <li>
 Proficiency with Excel, document control software, Work OS software (e.g. Monday.com), and Business Spend Management software.
 </li>
 <li>
 Exceptional organizational, negotiation, problem-solving, interpersonal, and communications skills.
 </li>
 <li>
 Adept at managing multiple simultaneous priorities, deadlines, and high-value contracts in a fast-paced development environment.
 </li>
 <li>
 Experience with the full project lifecycle, from initial RFP through construction and close-out, for hyperscale or colocation data center assets is highly valued
 
 
 </li>
 </ul>
 If you are a highly motivated and detail-oriented professional with a passion for data centers and renewable energy, we invite you to apply for the Manager Owner Furnished Logistics &amp; Payment position. Join our team and contribute to the success of our exciting projects in the sustainable energy industry.
 
 
 
 Location:
 
 San Francisco Bay Area, Los Angeles, San Diego, CA, Denver, CO, Phoenix, AZ, Houston, TX.
 
 
 The position could require up to 20% domestic travel (once normal travel requirements resume).
 
 
 Base Pay - $110,000 &ndash; $140,000
 
 
 The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks&mdash;while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.
 
 
 
 Our Health &amp; Wellness Benefits
 
 
 
 At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:
 
 
 <ul>
 <li>
 100% Company-Paid Medical, Dental &amp; Vision (for employees and dependents)
 </li>
 <li>
 401(k) with Company Match
 </li>
 <li>
 Generous Paid Time Off + 11 Paid Holidays
 </li>
 <li>
 12 Weeks Paid Parental Leave
 </li>
 <li>
 Life, AD&amp;D &amp; Long-Term Disability Coverage
 </li>
 <li>
 Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit &amp; Parking (with company contributions)
 </li>
 <li>
 Mental, Physical &amp; Social Wellness Support (with company contributions)
 </li>
 <li>
 Flexible Work Arrangements &amp; Hybrid Office Setup Benefits
 </li>
 <li>
 Monthly Reimbursement for Phone, Internet &amp; Data
 </li>
 <li>
 Optional Legal &amp; Pet Insurance Plans
 </li>
 <li>
 Device Purchase Support
 
 
 </li>
 </ul>
 At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we&rsquo;re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!
 
 
 SB Energy is built on a foundation of collaboration and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
 
 
 To learn more about us, visit www.sbenergy.com.
 
 
</div>

Manager, Logistics & Procurement Operations – Critical Infrastructure

LIVE | WORK

<div>
 
 Now Hiring: Senior Fleet Operations Manager (Delivery &amp; Logistics)
 
 
 Southern California | Full-Time | Confidential Client
 
 
 
 
 
 We are currently recruiting for a Fleet Operations Manager role with a well-established, high-growth distribution organization. This position owns delivery performance, operational efficiency, and real KPI improvement across a high-volume fleet.
 
 
 
 
 
 If you have experience leading drivers, optimizing routes, and turning data into operational results, this could be a strong next move.
 
 
 
 
 
 
 What You&rsquo;ll Lead:
 
 
 
 &middot;&nbsp;&nbsp;Daily delivery operations from dispatch to completion
 
 
 &middot;&nbsp;&nbsp;Driver performance, coaching, and accountability
 
 
 &middot;&nbsp;&nbsp;Live route monitoring and operational adjustments
 
 
 &middot;&nbsp;&nbsp;KPI reporting and continuous improvement initiatives
 
 
 &middot;&nbsp;&nbsp;Labor, fuel, and maintenance cost optimization
 
 
 
 
 
 
 Key Metrics You&rsquo;ll Impact:
 
 
 
 &bull; On-Time Delivery %
 
 
 &bull; Cost Per Mile
 
 
 &bull; Cost per Delivery
 
 
 &bull; Deadhead / Non-Productive Miles
 
 
 &bull; Stops per Hour
 
 
 &bull; Clock-In to Route Start Efficiency
 
 
 &bull; Gross Profit Dollars (GPD) per delivery
 
 
 
 
 
 
 Ideal Background:
 
 
 
 &bull; Fleet, transportation, or last-mile delivery leadership
 
 
 &bull; Strong operational and analytical mindset
 
 
 &bull; Experience improving logistics performance through data
 
 
 &bull; Ability to lead teams in fast-paced distribution environments
 
 
 &bull; Background in electrical distribution, industrial supply, or high-volume delivery environments is a plus
 
 
 
 
 
 
 Compensation:
 
 
 
 $130K &ndash; $140K base salary (DOE)
 
 
 OTE Year 1 $160k - $180k
 
 
 Comprehensive benefits + long-term growth opportunity
 
</div>

Senior Fleet Operations Manager (Delivery & Logistics) - $130k to $140k

Makai Labs

<div>
 
 Job Description
 
 
 
 
 Production Support Analyst
 
 
 
 
 About Makai
 
 
 
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 
 
 
 About The Role
 
 
 
 Makai Labs is seeking a
 
 client-facing Production Support Analyst
 
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 
 
 This is a critical role with
 
 coverage expectations aligned to client needs
 
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
 </li>
 <li>
 Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
 </li>
 <li>
 Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
 </li>
 <li>
 Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
 </li>
 <li>
 Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
 </li>
 <li>
 Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
 </li>
 <li>
 Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
 </li>
 <li>
 Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
 
 
 </li>
 </ul>
 
 The ideal candidate will be able to
 
 
 
 <ul>
 <li>
 Communicate with empathy and precision in high-pressure situations (both written and verbal).
 </li>
 <li>
 Operate with strong judgment around urgency, prioritization, and escalation.
 </li>
 <li>
 Translate ambiguous client reports into actionable internal tickets with complete context.
 </li>
 <li>
 Build trust with client stakeholders through responsiveness, ownership, and follow-through.
 </li>
 <li>
 Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
 </li>
 <li>
 Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
 </li>
 <li>
 Establish and follow support workflows, including triage, escalation, and communication cadences.
 </li>
 <li>
 Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
 </li>
 <li>
 Own client-facing incident communications and coordinate internal status updates.
 </li>
 <li>
 Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
 </li>
 <li>
 Handle ad-hoc, high-priority requests with urgency and accountability.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
 </li>
 <li>
 US-based, able to work primarily within Eastern Time business hours.
 </li>
 <li>
 Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
 </li>
 <li>
 Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
 </li>
 <li>
 Excellent written communication skills (clear status updates, summaries, and client emails/messages).
 </li>
 <li>
 Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
 </li>
 <li>
 Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
 
 
 </li>
 </ul>
 
 Nice-to-haves
 
 
 
 <ul>
 <li>
 Experience supporting workflow automation, data platforms, or enterprise operational software.
 </li>
 <li>
 Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
 </li>
 <li>
 Experience creating runbooks, knowledge-base articles, and support process improvements.
 </li>
 <li>
 Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
 </li>
 <li>
 Familiarity with accounting, audit, or professional services firms.
 </li>
 <li>
 Experience in a dedicated/embedded client support model vs. shared support team
 
 
 </li>
 </ul>
 
 Core values for Makai employees
 
 
 
 <ul>
 <li>
 Be a flexible, innovative and creative thinker
 </li>
 <li>
 Be congenial and a team player
 </li>
 <li>
 Be self-sufficient
 </li>
 <li>
 Be self-driven with an ownership mentality
 </li>
 <li>
 Have a strong work ethic
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote role, Eastern time zone
 </li>
 <li>
 Opportunities to work in-person with local colleagues
 </li>
 <li>
 Generous PTO (planned with coverage continuity in mind)
 </li>
 <li>
 Free health insurance
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Career growth &amp; development opportunities
 
 
 </li>
 </ul>
 Compensation Range: $75K - $85K
 
 
</div>

Production Support Analyst

BeloForm Craft

<div>
 
 Company Description
 
 
 
 Beloform Craft is a quality-driven company dedicated to delivering precision, reliability, and excellence in every product we handle. Our team is built on strong operational standards, attention to detail, and a commitment to efficiency. We value individuals who take pride in their work and contribute to maintaining seamless logistics operations that support our continued growth.
 
 
 At Beloform Craft, we believe that operational excellence is the foundation of long-term success. We foster a professional, organized, and supportive environment where every team member plays a vital role.
 
 
 
 Job Description
 
 
 
 Beloform Craft is seeking a dependable and detail-oriented Shipping &amp; Receiving Associate to join our Los Angeles team. This role is essential in ensuring accurate inventory control, timely shipments, and efficient receiving processes. The ideal candidate will support daily warehouse operations while maintaining high standards of accuracy and organization.
 
 
 
 Responsibilities
 
 
 
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 Receive incoming shipments and verify accuracy against purchase orders
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 Inspect goods for damage and ensure proper documentation
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 Accurately process and record inventory transactions
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 Prepare, package, and label outgoing shipments
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 Coordinate with internal departments to ensure timely order fulfillment
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 Maintain organized storage areas and ensure compliance with safety standards
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 Assist with periodic inventory counts and reporting
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 Operate warehouse equipment as required
 
 
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 Qualifications
 
 
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 Strong attention to detail and organizational skills
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 Ability to work efficiently in a fast-paced environment
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 Basic understanding of inventory systems and shipping documentation
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 Solid communication and teamwork abilities
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 Physical ability to lift and move packages as needed
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 Commitment to maintaining safety and operational standards
 
 
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 Additional Information
 
 
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 Competitive salary ($38,000 &ndash; $42,000 per year)
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 Full-time, stable employment
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 Professional development and growth opportunities
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 Structured and supportive team environment
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 Skill development in logistics, inventory management, and operations
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 Opportunity to contribute to a company focused on operational excellence
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Shipping & Receiving Associate

Netflix

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 At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what&rsquo;s next.
 
 
 We&rsquo;re looking for a highly proactive Administrative Assistant to partner with senior HR and Talent leaders at Netflix, keeping them two steps ahead in a fast-moving, global environment. If you love anticipating needs, creating structure out of complexity, and taking pride in flawless execution, this role will put you at the center of our people and talent work. You are energized by enabling others, passionate about operational excellence, and hold a high bar for your own work.
 
 
 
 Responsibilities
 
 
 
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 Proactively manage complex calendars for multiple executives and leaders across time zones, aligning time with key business, team, and broader Talent priorities.
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 Own high-volume meeting support (all-hands, leadership reviews, cross-functional sessions): scheduling, agendas, logistics, note-taking, and tracking follow-ups and actions.
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 Coordinate domestic and international travel and process accurate, timely expense reports.
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 Prepare materials for meetings and off-sites (agendas, decks, pre-reads, securing logistics) and ensure leaders are set up with the right context in advance.
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 Anticipate operational needs and identify opportunities to innovate, streamline processes, tools, and routines for HRBPs and Talent leaders.
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 Pull and organize basic reports and trackers (e.g., from HR systems or spreadsheets) to support visibility into key metrics, timelines, and Talent programs.
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 Maintain and optimize team tools: shared drives, trackers, distribution lists, Google Groups, team org chart, Slack channels, and other communication channels.
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 Assist with planning and executing team events and off-sites, including vendor/venue sourcing, logistics, and on-site execution support.
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 Support executive-ready presentation deck development and end-to-end meeting preparation (content, logistics, and follow-up materials).
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 Partner on the creation and refinement of presentations and materials for key talent and business discussions.
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 Manage ad hoc data, reporting, and project requests to deliver insights that support talent planning and decision-making.
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 Liaise with Workplace to support in-office space planning and team setup as needed.
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 Handle ad hoc projects and sensitive information with professionalism, discretion, and sound judgment.
 
 
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 Qualifications
 
 
 
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 4+ years as an administrative or executive assistant supporting multiple leaders, ideally in a fast-paced, global, matrixed environment.
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 Experience supporting Human Resources or Talent leaders preferred; interest in HR/people-related work is a plus.
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 Demonstrated ability to anticipate needs, take initiative, be self-motivated, and drive work forward with minimal direction.
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 Strong executive-level written and verbal communication skills.
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 Highly organized, detail-obsessed, and comfortable juggling multiple priorities and stakeholders at once.
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 Comfort pulling reports and working with basic data (e.g., spreadsheets, dashboards); strong Google Suite skills required (Calendar, Docs, Sheets, Slides, Drive).
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 Proven ability to handle confidential information and sensitive topics with discretion.
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 Responsive and able to work effectively across multiple time zones and cultures.
 
 
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 Generally, our compensation structure consists solely of hourly pay; we do not have bonuses. You choose each year how much of your compensation you want in hourly pay versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The hourly range for this role is $38.46 - $71.39.
 
 
 Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
 
 
 Netflix is a unique culture and environment. Learn more here.
 
 
 Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
 
 
 We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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Administrative Assistant, HR (MarComms)

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