medical assistant

accounts payable specialist Jobs in New York

accounts payable specialist

accounts payable and payroll specialist Jobs in New York

accounts payable and payroll specialist

accounts payable specialist (hybrid) Jobs in New York

accounts payable specialist (hybrid)

it support specialist

medical billing specialist

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule: Mon - Fri (9am - 5pm)</li>
<li>Building: Columbia University Medical Center</li>
<li>Salary Range: $67,300- $80,000</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
The Billing Compliance Assistant is responsible for assisting in the monitoring of clinical documentation, CPT and ICD coding. This position initiates medical record review and recommends proper action.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>Assess clinical documentation supporting medical services to ensure accurate and compliant billing of reported services.</li>
<li>Review and monitor CPT and ICD coding for accuracy and compliance with applicable regulations and payer requirements.</li>
<li>Perform retrospective audits for established providers and prospective audits for newly onboarded providers to ensure appropriate documentation, coding accuracy, and billing compliance.</li>
<li>Assist with communicating and collaborating with clinical staff regarding documentation and coding requirements.</li>
<li>Assist in the development and delivery of educational sessions related to coding, documentation, and payer-specific billing requirements for physicians and billing personnel.</li>
<li>Prepare and maintain scheduled audits to ensure timely completion.</li>
<li>Respond to departmental inquiries via email regarding clinical documentation review and coding assistance.</li>
<li>Review and discuss results of pre-billing transaction reviews with the Billing Compliance Specialist and assist with the continued development and implementation of departmental compliance initiatives.</li>
<li>Preforms other related duties.</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor's degree or equivalent in education and experience, plus three years of related experience.</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Knowledge of CPT, ICD 10, and medical terminology.</li>
<li>Knowledge of computer program applications, EPIC billing system.</li>
</ul>
<p></p><p>Other Requirements</p>
<ul>
<li>2 years in Physician billing experience.</li>
<li>Certifications as a Certified Professional Coder.</li>
<li>Intermediate MS Office skills.</li>
<li>Demonstrates confidence and professionalism when communicating with clinical and administration staff.</li>
<li>Excellent verbal communication skills with the ability to clearly explain coding and documentation requirements.</li>
<li>Strong written communication skills for reporting, documentation review, and educational materials.</li>
<li>Ability to work independently while maintaining accuracy, attention to detail, and regulatory compliance.</li>
<li>Strong analytical and problem-solving skills related to coding, documentation, and billing practices.</li>
<li>Ability to work well with physicians, good organizational skills and ability to set priorities.</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Billing Compliance Asst

Encore Physical Therapy and Chiropractic

<p><b>Job Overview</b><br/>We are seeking a detail-oriented and motivated Medical Biller/Coder to join our healthcare team. In this vital role, you will be responsible for accurately coding medical procedures and diagnoses, preparing and submitting insurance claims, and ensuring timely collection of payments. Your expertise will help streamline billing processes, improve revenue cycle management, and support our commitment to delivering exceptional patient care. This position offers an exciting opportunity to apply your medical coding knowledge and billing skills in a fast-paced, dynamic environment dedicated to healthcare excellence.</p><p><b>Responsibilities</b></p><ul><li>Review and interpret medical records to assign appropriate ICD-9, ICD-10, CPT (Current Procedural Terminology), and DRG (Diagnosis-Related Group) codes accurately.</li><li>Prepare, submit, and follow up on insurance claims using Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.</li><li>Verify patient insurance coverage and eligibility prior to billing.</li><li>Ensure compliance with healthcare regulations and coding guidelines to maximize reimbursement.</li><li>Manage accounts receivable by performing medical collections and resolving billing discrepancies promptly.</li><li>Maintain detailed and organized medical records, including documentation of coding decisions and billing activities.</li><li>Collaborate with healthcare providers to clarify documentation or coding issues as needed for accurate billing.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in medical billing and coding within a healthcare setting.</li><li>Strong knowledge of medical terminology, anatomy, and physiology relevant to coding practices.</li><li>Familiarity with ICD-9, ICD-10, CPT coding systems, as well as DRG classifications.</li><li>Experience working with EMR/EHR systems for claim submission and record management.</li><li>Understanding of medical records management, insurance processes, and collection procedures.</li><li>Ability to interpret complex medical documentation and translate it into accurate codes.</li><li>Excellent attention to detail, organizational skills, and ability to work efficiently under deadlines. Join us in making a difference by ensuring our patients&rsquo; billing processes are seamless, accurate, and compliant! This role is perfect for professionals passionate about healthcare administration who thrive in a lively environment dedicated to excellence in medical services.</li></ul><p>Job Type: Full-time</p><p>Pay: From $25.00 per hour</p><p>Work Location: In person</p>

Medical Biller/Coder

IQVIA

<p>New Providence, United States of America | Full time | Home-based | R1539404</p>
<br><div><h3 class="jobSectionHeader"><b>Care Navigator</b></h3><p>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact <b>Care Navigator </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Care Navigator </b>is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.
</p><h3 class="jobSectionHeader"><b>Job Responsibilities:</b></h3><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li></ul><h3 class="jobSectionHeader"><b>
Schedule:</b></h3><ul><li>
Ability to work 40 hours per week under moderate supervision</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications:</b></h3><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li><b>
Required to have active Medical Billing Certification with CEUs up to date or must be willing to get certification</b></li><li>
Medical Billing experience required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA trained</li><li>
Must reside in country where the job is posted.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3><ul><li>
Infusion or Hospital Billing Experience Preferred</li><li>
Customer Service Experience preferred</li><li>
Pharmacy Technician experience preferred</li></ul><p>
#LI-CES [#LI-DNP]</p><p>
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.</p><p>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p><p>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</p><p>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</p>
The potential base pay range for this role is $23.00 - $24.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Care Navigator - Billing Certificate Required

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p>9:00 A.M &ndash; 5:00 P.M</p><p>
35 Hours</p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Position</b>:</p><p>
Under direct supervision, conducts investigations in a health care setting to determine the eligibility of applicants for medical assistance payment programs or the ability of patients and their legally responsible relatives to pay for hospital or health care charges and takes the necessary actions to bill and collect for these services; explores alternative sources for payment for health care setting services rendered; codes, verifies and modifies demographic and insurance data obtained from source documents and enters such data into a computerized system; performs billings and collections functions in order to obtain maximization of health care setting&rsquo;s revenue; all personnel perform related work.</p><p><b>
Examples of Typical Tasks</b>:</p><p>
1. Informs patient of health care setting rates; performs in-depth interviews with patients, families, relatives and friends in an office setting or the health care setting, during field investigations, and/or by telephone to determine patients&rsquo; and/or legally responsible relatives&rsquo; ability to pay for services rendered.</p><p>
2. Contacts outside agencies, organizations, insurance carriers and employers to obtain necessary information about potential sources of revenue.</p><p>
3. Acts as a liaison with social services and home care agencies.</p><p>
4. Refers patients to various health care setting departments and outside agencies, such as Medicaid, New York State Unemployment Insurance, Social Security and Public Assistance for possible benefits.</p><p>
5. Facilities processing of patients&rsquo; applications for third-party benefits, including but not limited to Medicaid and Medicare.</p><p>
6. Reviews and abstracts medical charts to obtain pertinent information for accurately coding and completing third- party billing forms, indicating treatment given, discharge diagnoses and overall patient information for computerization purposes.</p><p>
7. Reviews patient account records to ensure patients are properly billed; verifies and corrects patient bills and codes information for computerized system.</p><p>
8. Verifies accuracy of patient information stored in computer and codes changes and modifications, as necessary.</p><p>
9. Responds to complex inquiries from patients and third-party payers and resolves disputes concerning bills submitted for payment.</p><p>
10. Follows-up on collections to ensure maximization of revenue.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1.A baccalaureate degree from an accredited college or university; or<br>
2.An Associate&rsquo;s degree from an accredited college or university; and completion of an accredited certificate program in medical billing; or<br>
3.A four-year high school diploma or its educational equivalent; and completion of an accredited certificate program in medical billing; and two (2) years of full-time experience in interviewing, investigation, or a related field, such as credit and collection follow-up or bookkeeping, or as a customer service representative providing comprehensive customer service entailing the dispensing of information or listening to and resolving customer&rsquo;s concerns, problems and complaints or troubleshooting; or<br>
4.A four-year high school diploma or its educational equivalent; and four (4) years of full-time experience, as described in #3 above, at least two years of which must have been in interviewing, investigations, or a related field such as credit and collection follow-up or bookkeeping; or<br>
5.Education and/or experience which is equivalent to (1), (2), (3) or (4) above. College education may be substituted for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience and candidates must have completed an accredited certificate program in medical billing or have at least two years of full-time experience in interviewing, investigations, or a related field such as credit and collection follow-up or bookkeeping. In addition, all candidates must have at least a four-year high school diploma or its educational equivalent.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p></div></div></div></div></div>

Hospital Care Investigator

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals/Coler is a certified 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens. Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents. Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents.</p><p>
From more than 600 Nursing Homes in New York, Coler ranks #10 in <i>Newsweek&rsquo;s Best Nursing Homes in New York</i> <i>2026</i>; earned a high-performance rating for Long-Term Care and Short-term Rehabilitation from <i>U.S. News &amp; World Report&rsquo;s Best Nursing Homes in America 2026</i>; and received a 2024 Silver Beacon Award for Memory Care.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>POSITION OVERVIEW:</b></p><p>
Directly responsible for conducting financial investigations and related activities in health care facility to determine patients/client&rsquo;s ability to pay for medical services or to determine alternative sources of payment, including eligibility for medical insurance coverage, reviewing case records, provide guidance and or direct investigations for complex cases to reach a resolution and facilitate payment; and perform related work assigned by manager.</p><p><b>
 </b>ESSENTIAL FUNCTIONS:</p><ul><li><p>
Review all new and re-admit admission record received from centralized admission and screen for Long term, short term cases in addition to verification and confirmation of insurance coverage and send out email blast to all appropriate parties on updates needed.</p></li><li><p>
Telephoning resident/families/responsible parties within 48 hours for initial interview, quoting facility daily rate, confirming demographic, verifying insurance coverage and request for financial documentation for Nursing Home Medicaid determination to be send via secure email.</p></li><li><p>
Verify insurance coverage coded in Point Click Care (PCC) for discrepancies also verifies insurance coverage from various insurance portals</p></li><li><p>
Sending email to financial clearance team to verify secondary and commercial insurance found that is not coded in PCC</p></li><li><p>
Document all transactions in PCC notes</p></li><li><p>
Act as liaison with social worker to assist in obtaining signature on significant documents from the attending physicians, and family members</p></li><li><p>
Follow up on cases to insure Medicaid submission are within 60 days and complete submission to HRA or follow up on documentation needed for submission</p></li><li><p>
Maintains competency of BlueMark (Electronic Portal for Medicaid application submission) on all Post-Acute Care outstanding cases needing to submit to HRA for determination of eligibility insurance</p></li><li><p>
Review transmission report in BlueMark on approved, denied, deferred cases in BlueMark and assigned to HCI for review and update; maintains statistical records and prepares status reports.</p></li><li><p>
Import/scan budget letter approvals into the computerized system</p></li><li><p>
Notify resident or responsible party of approved Medicaid with their monthly NAMI (Net Available Monthly Income) responsibility and encourage to sign up for RFMS electronic NAMI withdrawal</p></li><li><p>
Assist resident with annual Medicaid recertification for continuing eligibility insurance coverage</p></li><li><p>
Update UR tracker and attending weekly UR meeting to discuss residents needing Medicaid insurance coverage</p></li><li><p>
Courteously and properly handle or refer all calls received</p></li><li><p>
Serves as liaison between department administrative, technical and professional divisions and work harmoniously with a culturally diversified staff.</p></li><li><p>
Perform other duties as assigned by Manager relating to Eligibility field</p></li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1.A baccalaureate degree from an accredited college or university; or<br>
2.An Associate&rsquo;s degree from an accredited college or university; and completion of an accredited certificate program in medical billing; or<br>
3.A four-year high school diploma or its educational equivalent; and completion of an accredited certificate program in medical billing; and two (2) years of full-time experience in interviewing, investigation, or a related field, such as credit and collection follow-up or bookkeeping, or as a customer service representative providing comprehensive customer service entailing the dispensing of information or listening to and resolving customer&rsquo;s concerns, problems and complaints or troubleshooting; or<br>
4.A four-year high school diploma or its educational equivalent; and four (4) years of full-time experience, as described in #3 above, at least two years of which must have been in interviewing, investigations, or a related field such as credit and collection follow-up or bookkeeping; or<br>
5.Education and/or experience which is equivalent to (1), (2), (3) or (4) above. College education may be substituted for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience and candidates must have completed an accredited certificate program in medical billing or have at least two years of full-time experience in interviewing, investigations, or a related field such as credit and collection follow-up or bookkeeping. In addition, all candidates must have at least a four-year high school diploma or its educational equivalent.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p></div></div></div></div></div>

Hosp Care Investigator

Medical Training Institute of New York

<div></div><div><div><b>Assistant Registrar</b></div>
<div>Student Support Specialist</div>
<div><br>
<b>Job details</b><br>
<br>
<b>Work type:</b><i> </i>Full-time/part-time (hourly)<br>
<b>Location:</b><i> </i>New York City<br>
<b>Categories: </b>Staff</div>
<div></div><div><b>Job type</b><br>
Full-Time/Part-Time
<div><b>Pay</b></div>
<div><div><b>$20 - $24 an hour</b></div></div>
<div></div><b>Shift and schedule: Monday - Friday</b><br>
Weekends and Evenings as needed.<br>
<br>
Medical Training Institute of New York is an educational institution with ten years of experience in healthcare training. We pride ourselves in our quality of training and the professionals who graduate from our institution. We offer Pharmacy Technology, Medical Billing &amp; coding classes, Dialysis, and Dental. Phlebotomy, EKG, Nursing Assistant, Patient Care Technician, and Medical Assistant. As an Assistant Registrar and Student Support Specialist at the Medical Training Institute of New York, you have an established set of duties and responsibilities to ensure the optimal environment for teaching and learning and the ideal functioning of the school as an educational institution. You are responsible for providing high-level customer service to prospective students and informed and personalized guidance during the admissions process.<br>
<br>
<b>Job Description:</b></div>
<div><br>
The Office of the Registrar provides quality service and support to students, faculty, administrators, alumni, and the external community through timely and accurate handling of enrollment activities and records in accordance with academic policies, professional standards, and governmental regulations. The Assistant Registrar and Student Support Specialist will be responsible for promoting student satisfaction and service. The Assistant Registrar and Student Support Specialist is a proactive member of the Registrar team, providing oversight and support of day-to-day functions with the ability to resolve issues. This position requires a fully in-person work schedule on our Manhattan campus and does not qualify for remote work.<br>
<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li>Serve as the front-line customer service representative to students, faculty, and staff.</li>
<li>Manage cross-registration, reverse transfer, consortiums, and Non-Credit applications.</li>
<li>Respond to and professionally manage Admissions@mtiofnewyork.com email while remaining in compliance with FERPA guidelines.</li>
<li>Responsible for processing and approving student registrations and withdrawals.</li>
<li>Represent the Office of the Registrar at the Student Solution Center by providing in-person support, including resolving registration, financial aid, and bursar issues.</li>
<li>Process graduation applications and assist with TAP processing and audits.</li>
<li>Responsible for the timely completion of all in-person and online transcript requests.</li>
<li>Support, troubleshoot, and guide students, advisors, faculty, staff, and other departments within the college.</li>
<li>Maintain the integrity, accuracy, retention, and security of student records.</li>
<li>Ensure campus-wide compliance with FERPA regulations.</li>
<li>Assist with managing student workers.</li>
<li>Assist students with inquiries and issues in person and via phone while ensuring compliance with FERPA.</li>
<li>Assist the Associate Registrar in providing leadership in the daily operations of the office and to provide a service-oriented office to students, faculty, staff, external office visitors and agencies.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Requirements:</b><br>
<b>Minimum Qualifications</b>:</div>
<ul><li>Bachelor's degree from an accredited college or university.</li>
<li>One (1) year of full-time and responsible experience in higher education to include customer service.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li>
<li>Knowledge and understanding of FERPA and student records privacy policies.</li>
<li>Ability to display and execute good customer service skills and good listening skills.</li>
<li>Cultural competence and ability to communicate effectively, in writing and verbally, with diverse constituencies.</li>
<li>Strong verbal and written communication skills and the ability to work within a team.</li>
<li>Ability to multi-task, prioritize, and execute tasks with strong attention to detail.</li>
<li>Availability and ability to work a flexible schedule during peak periods, including evenings and/or weekends.</li>
</ul>
<div></div><div><b>Preferred Qualifications:</b></div>
<ul><li>Master's degree from an accredited college or university.</li>
<li>Reporting experience.</li></ul></div>

School Assistant Registrar

Replit

<div><p>Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.</p><p></p><p>
As a Support Specialist you are at the forefront of helping those developers create. On a given day, you&rsquo;ll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving.<br>
<br>
We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.<br>
<br>
You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.</p><h2 class="jobSectionHeader"><b><br>
In this role you will&hellip;</b></h2><ul><li><p>
Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets</p></li><li><p>
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit</p></li><li><p>
Directly contribute to and maintain the Support&rsquo;s Team's Knowledge Base</p></li><li><p>
Partner with Engineering and other internal teams to resolve complex billing escalations</p></li><li><p>
Help shape and refine support processes as the team and product continue to grow</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Required skills and experience:</b></h2><ul><li><p>
4+ years of customer support experience</p></li><li><p>
Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows</p></li><li><p>
Excellent communication skills and a proactive approach to asking questions and resolving ambiguity</p></li><li><p>
Ability to work efficiently in fast-paced, high-volume support environments</p></li><li><p>
Strong time management and ticket triage skills</p></li><li><p>
Comfortable working in a metrics-driven environment</p></li><li><p>
Able to work independently while collaborating effectively with cross-functional teams</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Nice to have:</b></h2><ul><li><p>
Background in B2B SaaS customer success or support</p></li><li><p>
Has used Replit in the last 3 to 6 months.</p></li><li><p>
Experience with AI tools (Claude, ChatGPT, etc.)</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Tools + Tech Stack for this role</b></h2><ul><li><p>
Zendesk</p></li><li><p>
Stripe</p></li><li><p>
Slack</p></li><li><p>
Orb</p></li><li><p>
Replit</p></li><li><p>
Notion</p></li></ul><p></p><p><i>
This is a full-time role that can be held from our NYC office. The role has an in-office requirement on Monday, Wednesday, and Friday, with a start time between 8am and 10am depending on business needs.</i></p><p></p><p><b>
Full-Time Employee Benefits Include:</b></p><p>
Competitive Salary &amp; Equity</p><p>
401(k) Program with a 4% match</p><p>
Health, Dental, Vision and Life Insurance</p><p>
Short Term and Long Term Disability</p><p>
Paid Parental, Medical, Caregiver Leave</p><p>
Commuter Benefits</p><p>
Monthly Wellness Stipend</p><p>
Autonomous Work Environment</p><p>
In Office Set-Up Reimbursement</p><p>
Flexible Time Off (FTO) + Holidays</p><p>
Quarterly Team Gatherings</p><p>
In Office Amenities</p><p></p><p><b>
Want to learn more about what we are up to?</b></p><ul><li><p>
Meet the Replit Agent</p></li><li><p>
Replit: Make an app for that</p></li><li><p>
Replit Blog</p></li><li><p>
Amjad TED Talk</p></li></ul><p><b>
Interviewing + Culture at Replit</b></p><ul><li><p>
Operating Principles</p></li><li><p>
Reasons not to work at Replit</p></li></ul><p></p><p>
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.</p><p>
Compensation Range: $73K - $110K</p></div>

Support Specialist

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