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av & it infrastructure specialist

it support specialist

Pretium Enterprise Services

<div><div><div>Why Pretium Enterprise Services?
With expert business service capabilities, Pretium Enterprise Services (&ldquo;PES&rdquo;), is integral to the growth, innovation, and transformation of its global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for its customers, PES delivers with excellence and ownership, enabling scalable growth.
Job Overview</div><div>
A Technology Delivery Specialist is primarily responsible for delivering advanced end-user support across corporate desktops, laptops, printers, and collaboration tools, ensuring a high-quality and responsive support experience. This role serves as an escalation point for complex Service Desk issues, focusing on timely incident resolution, root cause analysis, and continuous improvement of the end-user experience. In addition to core support responsibilities, this position partners with infrastructure, security, and application teams to assist with maintaining and supporting the Microsoft Azure environment and related systems. The role contributes to basic monitoring, troubleshooting, and operational tasks, while following established processes and standards. The ideal candidate brings strong customer service skills, solid troubleshooting ability, and a support-first mindset, with some familiarity with cloud and infrastructure technologies to effectively collaborate across teams and support overall platform reliability and performance.
This role requires onsite work 4 days a week in our office located in New York City.</div><div>
What You&rsquo;ll Do</div><div><ul><li>
Respond to incidents, service requests, and change tasks; perform root-cause analysis and document fixes, known errors, and preventative actions.</li><li>
 Provide Level III Service Desk support and act as an escalation point for Level I/II tickets; troubleshoot complex issues to resolution and ensure end users are supported to satisfaction.</li></ul></div><div><ul><li>
Monitor the Service Desk queue and respond quickly and effectively to requests, process tickets based on priority and SLA commitments.</li></ul></div><div><ul><li>
Install, image, test, and configure new workstations and peripheral equipment; modify workstation configurations, utilities and default settings to meet standards.</li></ul></div><div><ul><li>
Support the setup and maintenance of Azure resources such as virtual machines, storage, and networking, working within established standards and assisting senior engineers as needed.</li></ul></div><div><ul><li>
Assist with onboarding and termination of users, including account provisioning, access changes, and device handoff/collection in coordination with HR and security.</li></ul></div><div><ul><li>
Support physical user moves and workstation setups, ensure workstations have required standard equipment and any approved specialized peripherals.</li></ul></div></div><div><div><ul><li>
Maintain inventory of endpoint equipment and software/licenses, coordinate refreshes and perform timely hardware/software upgrades as required.</li><li>
 Perform endpoint management for Windows 365 Cloud PCs and physical endpoints including provisioning, assignment, configuration profiles, application deployment and device lifecycle activities.</li></ul></div><div><ul><li>
Coordinate and execute endpoint patching and updates (OS and third-party applications), validate compliance, and remediate failed deployments to reduce security risk and downtime.</li></ul></div><div><ul><li>
Support both physical and virtual desktop environments and handheld/mobile devices where applicable, assist with endpoint encryption and endpoint protection troubleshooting.</li></ul></div><div><ul><li>
Work with Infrastructure Engineers to debug and perform root-cause analysis for recurring end-user, network, and platform issues, escalate appropriately and share findings.</li></ul></div><div><ul><li>
Implement and maintain security and resilience controls such as Network Security Groups, backups, patching, vulnerability remediation, and disaster recovery procedures.</li></ul></div><div><ul><li>
Maintain accurate documentation in ticketing/knowledge systems: architecture notes, standard operating procedures, deployment guides, and change records.</li></ul></div><div><ul><li>
Participate in on-call rotation and follow incident management practices (prioritization, communication, escalation) to restore service quickly and safely.</li><li>
Ability to work onsite at our New York City Office 4 days a week.</li></ul></div><div>
Requirements</div><div><ul><li>
High school diploma/GED required; associate or bachelor&rsquo;s degree in computer science, Information Technology, or related field preferred (or equivalent relevant experience).</li></ul></div><div><ul><li>
2+ years of experience supporting cloud and/or infrastructure environments (Azure preferred) and providing enterprise end-user support in a ticket-driven Service Desk environment.</li><li>
 Familiarity with ITSM/IT Support Desk ticketing systems including triage, documentation, and SLA-driven workflows.</li></ul></div><div><ul><li>
Working knowledge of core Azure services: Azure Virtual Network, compute (VMs/App Service), storage, backups, and Azure DNS; familiarity with basic architecture patterns.</li></ul></div></div><div><div><ul><li>
Demonstrated troubleshooting skills across Windows networking fundamentals and monitoring/logs (Azure Monitor/Log Analytics exposure is a plus).</li></ul></div><div><ul><li>
Working knowledge of endpoint and user-support technologies such as Microsoft 365/Office, Active Directory user/group administration, device management and deployment with Microsoft Intune including Windows 365 Cloud PC management.</li></ul></div><div><ul><li>
Ability to document internal procedures and standard operating practices; comfort working with asset inventory and standard workstation build/deployment processes.</li></ul></div><div><ul><li>
Strong communication skills with the ability to explain technical issues, document work clearly, and collaborate with stakeholders across IT, security and application teams.</li></ul></div><div><ul><li>
Customer service mindset and proven ability to manage multiple tasks, meet SLAs and prioritize work in a fast-paced environment.</li></ul></div><div><ul><li>
Familiarity with Microsoft Azure AD &amp; Entra ID concepts (users/groups, SSO, RBAC) and basic cloud security practices.</li></ul></div><div>
Competencies</div><div><ul><li>
Continuous Learning &ndash; Assesses strengths and weaknesses, pursues training and development, seeks feedback, shares knowledge, and continuously builds technical skills across Azure and endpoint technologies.</li></ul></div><div><ul><li>
Customer Service &ndash; Responds promptly, manages difficult situations professionally, meets commitments, and seeks feedback to improve the end-user experience.</li></ul></div><div><ul><li>
Planning &amp; Organization &ndash; Prioritizes workload, manages a high volume of requests, adapts to change smoothly, and uses time efficiently.</li></ul></div><div><ul><li>
Problem Solving &ndash; Gathers and analyzes information, identifies issues early, develops alternative solutions, and performs root-cause analysis for recurring incidents.</li></ul></div><div><ul><li>
Teamwork &ndash; Collaborates effectively, balances individual and team responsibilities, welcomes feedback, and supports shared outcomes.</li></ul></div><div><ul><li>
Use of Technology &ndash; Adapts to new tools, troubleshoots technical problems, and uses technology to increase productivity through automation and standardization.</li></ul>
Compensation for this role ranges from $50 to $60 per hour based on experience.
What We Offer
This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:<ul><li>
401(k) plan with an employer match</li><li>
Health, dental, vision and life insurance</li><li>
Paid Time Off (PTO)</li><li>
11 firm holidays</li><li>
Hybrid office/work from home arrangement</li></ul>
Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.</div></div></div>

Technology Delivery Specialist New York City

B'nai Jeshurun

BackgroundSince our founding in 1825, B&rsquo;nai Jeshurun (BJ) has been at the forefront of the American Jewish experience. As we approach our third century, our vision is focused on the spiritual work of transformation and on the creation of a Jewish path that is authentic, profound, and helps all members of our community seek and live their purpose to the fullest.BJ&rsquo;s spiritual leaders, as well as BJ&rsquo;s nearly 2,000 member families are dedicated to fostering a diverse, dynamic, and inclusive community that offers multiple avenues for Jewish religious life while providing mutual support in spiritual growth. BJ is committed to honoring tradition while continuously re-imagining and innovating practices and programs to create a vibrant, contemporary, and relevant Jewish experience.Our programming portfolio includes a dynamic hybrid operation where most of our offerings are available in-person in our historic Upper West Side campus, as well as through various online platforms. To support this vision, BJ has invested heavily in systems, equipment, and personnel. We now seek an AV &amp; IT Infrastructure Specialist to serve as a high-level technical anchor for our digital media broadcast environments and core network infrastructure.Position Overview The A/V, Livestream, &amp; IT Infrastructure Specialist is a specialized hybrid role reporting to the Livestream Producer &amp; A/V Manager while working in close coordination with the Director of Facilities and our external Managed IT Service Provider. This position serves as the primary on-site technical authority for the physical network architecture and the high-fidelity broadcast environments that power BJ's global reach.Note: This position focuses strictly on production, campus-wide network infrastructure, and cybersecurity; it does not handle day-to-day internal office tech support or individual staff helpdesk tickets.This is a hands-on role requiring a non-traditional schedule, including on-site coverage for Shabbat (Friday night / Saturday morning), Jewish holidays, and major community events, balanced with weekday infrastructure optimization.Key Responsibilities1. A/V &amp; Livestream Engineering (Approx. 50%)<ul><li>Livestream Production : Partner with the Livestream Producer &amp; A/V Manager to configure, optimize, and operate BJ&rsquo;s multi-site livestream systems and high-end broadcast equipment (Newtek Tricaster, OBS) in our main Sanctuary and Community House .</li><li>Audio/Visual Support: Provide A/V support as needed by setting up and breaking down equipment for live events and hybrid meetings, and provide support with lighting and simple live audio mixing.</li><li>Production Systems Management: Oversee the technical integration of BJ&rsquo;s digital lighting system and complex multi-channel audio environments.</li><li>Event Support: Provide technical execution and troubleshooting for services, high-profile programs, and large-scale community events.</li></ul>2. Core Network Infrastructure &amp; Data Security (Approx. 50%)<ul><li>Strategic Partnership: Act as the primary, highly technical on-site liaison for BJ&rsquo;s Managed IT Service Provider. Co-manage hardware deployments, handle network segmentation, and serve as the on-the-ground engineer to implement advanced security configurations or resolve complex outages.</li><li>Network Architecture Maintenance: Monitor, optimize, and maintain the health of the core campus IT infrastructure (switches, firewalls, routers, enterprise Wi-Fi access points, and low-voltage cabling) across our historic multi-building campus.</li><li>Data Security &amp; Cybersecurity Compliance: Implement and enforce rigorous data security protocols for AV and network infrastructure. Secure access controls for local NAS/SAN storage, audit physical rack security, and protect live broadcast streams from external interference or cyber threats.</li><li>Facilities &amp; Infrastructure Engineering: Partner with the Director of Facilities on capital physical infrastructure projects, including server room climate control/backup power systems, point-to-point network bridges between campus buildings, and network-connected facility security systems (CCTV, access control).</li><li>Disaster Recovery &amp; Asset Lifecycle: Oversee backup integrity for administrative and digital media files. Maintain a comprehensive registry of technical assets, software licenses, and lifecycle schedules.</li></ul>Qualifications, Skills, and Experience<ul><li>Experience: A minimum of 4-5+ years of professional experience, seamlessly splitting competencies between advanced live A/V production and enterprise IT network infrastructure.</li><li>Education &amp; Certifications: Post-secondary degree in a technical field or equivalent premium certifications (e.g., CompTIA Network+, Security+, Cisco CCNA, or specialized A/V certifications like CTS) are highly desirable.</li><li>IT &amp; Security Expertise: Deep understanding of TCP/IP networking, VLANs, firewall configurations, and data encryption.</li><li>A/V Production Mastery: Command of livestreaming ecosystems, digital video switchers, multi-source audio routing</li><li>Collaborative Skills: Exceptional communication skills with a track record of successfully managing vendor relationships and collaborating with organizational leadership.</li><li>Attributes: A methodical, calm-under-pressure problem solver who takes total ownership of technical ecosystems. Knowledge of, or a deep respect for, Jewish faith, traditions, and culture is highly preferred.</li></ul>Work EnvironmentThe BJ campus includes the Sanctuary building on 257 West 88th Street and the Community House on 270 West 89th Street, which are connected at the ground level.ScheduleThe AV &amp; IT Infrastructure Specialist is a full-time, non-exempt position. This role requires a flexible, non-traditional schedule with regular, required on-site presence on Friday evenings and Saturdays (Shabbat), as well as during major Jewish holidays, including the High Holy Days. Infrastructure maintenance and strategic vendor alignment can be scheduled flexibly across regular weekday business hours.Compensation &amp; BenefitsThis is a full-time non-exempt position with an annual salary range of $60,000 to $65,000. BJ offers highly subsidized medical, dental, and vision insurance policies, as well as vacation and sick days, over 20 paid (National and Jewish) holidays, a 403b retirement plan and many other benefits.To ApplyPlease complete the job application and attach a brief cover letter and resume and send to eelieson@bj.org. In your cover letter, highlight how this position aligns with your professional goals.Commitment to Diversity, Equity, and InclusionB&rsquo;nai Jeshurun is committed to creating a staff culture and congregational community that is accessible, inclusive, and equitable. We seek to build a community and staff that reflects and celebrates the diversity of America, New York City, and the Jewish community. We are looking for team members eager to contribute to our mission and related efforts.B&rsquo;nai Jeshurun is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for employees of all backgrounds. Each employment decision is based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, or any other protected category.Pay: $60,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>403(b)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

AV & IT Infrastructure Specialist

Future Publishing

<div>Description
We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.
Our Endorsements &amp; Awards team celebrates excellence across the Technology, Beauty, Lifestyle, and B2B sectors. We manage engaging campaigns that recognize top-tier products and services in the US market. You'll help us deliver prestigious awards programs that our audiences trust and value.
What you'll do
Reporting to the Director of Endorsements and Awards, you'll ensure our US campaigns run smoothly from launch to completion. You'll coordinate projects, manage product entries, and handle stakeholder communications. Your daily tasks involve using Google Workspace, Asana, and platforms like Swoogo and Awards Force.
You'll also manage the Awards &amp; Events Associate, helping them prioritize their workload. You'll work closely with internal Marketing, Sales, and Editorial teams to deliver outstanding events. During peak season, this role requires five days in the New York office, US travel, and physical event preparation.<ul><li>
Coordinate timelines, deliverables, and deadlines across multiple US awards campaigns.</li><li>
Assist with tracking product entries for Beauty Awards to ensure accuracy.</li><li>
Manage day-to-day communications with key stakeholders professionally and promptly.</li><li>
Help coordinate judging processes, including product logistics and information management.</li><li>
Maintain accurate project trackers and databases so the wider team sees progress.</li><li>
Identify potential delays early and communicate these to relevant team members.</li></ul>
Experience That Will Put You Ahead Of The Curve<ul><li>
Experience coordinating projects or campaigns in media, publishing, or events.</li><li>
Exceptional organizational skills to manage multiple priorities and deadlines simultaneously.</li><li>
Experience maintaining project trackers using tools like Asana and Google Workspace.</li><li>
Strong stakeholder management skills to build effective working relationships.</li><li>
Previous direct report management is desirable but not essential.</li><li>
Experience with niche platforms like Swoogo and Awards Force is advantageous.</li><li>
Ability to work five days a week in the New York office from December to April.</li><li>
Ability to travel to events across the US.</li><li>
Ability to perform physical tasks, including moving boxes, unpacking, and organizing products on shelving.</li></ul>
What's In It For You
The expected range for this role is $70,000 - $75,000
As well as more great perks, including:<ul><li>
Uncapped leave, because we trust you to manage your workload and time</li><li>
When we hit our targets, enjoy a share of our profits with a bonus</li><li>
Refer a friend and get rewarded when they join Future</li><li>
Well-being support with access to our Colleague Assistant Programs</li><li>
Opportunity to purchase shares in Future with our Share Incentive Plan</li></ul>
Internal job family level P6
This is a Hybrid role from our New York Office, working 3 days from the office, 2 from home
Who We Are
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities &ndash; and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility: Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. We're building a workplace where we value, respect, and empower everyone to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table &mdash; it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
#LI-Hybrid</div>

Awards Project Coordinator

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
AECOM is seeking a versatile BIM Specialist IV to join our innovative Advisory business line. Based in NYC, you will blend hands-on technical execution with strategic advisory leadership, leading and/ or supporting digital aspects of project delivery on large-scale, complex projects. You will partner with teams and clients to shape BIM/ VDC strategies, workflows, and digital transformation initiatives. You are equally comfortable with model building and workflow automation as you are advising stakeholders on BIM standards, best practices, and data strategies. 
Key Attributes:<ul><li>
Hybrid mindset: strategic thinker and technical doer.</li><li>
Technical leadership, strategic thinking, and strong problem-solving ability.</li><li>
Strong communicator, able to translate technical concepts for non-technical audiences.</li><li>
Driven by innovation, automation, and continuous improvement in the built environment.</li><li>
Collaborative leader, with a track record of mentoring and coaching teams.</li><li>
Committed to quality management and disciplined process improvement.</li></ul> 
Responsibilities include but are not limited to:<ul><li>
Translate business and project requirements into technical BIM and digital solutions.</li><li>
Support proposals and project pursuits requiring BIM expertise.</li><li>
Participate in client-facing engagements.</li><li>
Support enterprise-wide digital transformation initiatives.</li><li>
Identify and implement process improvement and automation opportunities, including scripting and programming tools.</li><li>
Serve as an advanced resource for BIM software platforms and workflows.</li><li>
Develop content standards, best practices, templates, and libraries</li><li>
Develop and maintain BIM Execution Plans (BEPs) and lead BIM execution on large-scale, complex multidiscipline projects.</li><li>
Establish project modeling standards, workflows, and quality control procedures.</li><li>
Coordinate federated models among architecture, structural, MEP, civil, and specialty disciplines.</li><li>
Conduct and supervise clash detection and model validation reviews.</li><li>
Support digital project delivery initiatives throughout the project lifecycle.</li><li>
Manage model integrity, data consistency, and compliance with company standards.</li><li>
Implement and maintain Common Data Environment (CDE) processes.</li><li>
Support interoperability between BIM, GIS, CAD, and asset management systems.</li><li>
Evaluate and implement emerging technologies, including digital twins, reality capture, and AI-assisted workflows.</li><li>
Improve BIM standards and documentation practices across an organization.</li><li>
Collaborate with project managers, engineers, architects, and construction teams to achieve project goals.</li></ul> 

Qualifications 
Minimum Requirements<ul><li>
Bachelor&rsquo;s degree in architecture, Engineering, Construction Management, Information Technology, or related field + 6 years of related experience or demonstrated equivalency of experience and/or education.</li><li>
Experience with Autodesk Suite (Revit, AutoCAD, Civil 3D, Navisworks), Power BI, and Digital Twin Technologies.</li><li>
Proven experience as a BIM Specialist, BIM Coordinator, or Digital Delivery specialist in AEC environments, supporting multidisciplinary project teams.</li></ul> 
Preferred Qualifications<ul><li>
Proven technical leadership with strong strategic thinking, problem solving, and process improvement skills.</li><li>
Experience with Synchro 4D preferred.</li><li>
Experience supporting projects exceeding $100M in construction value. Experience developing BIM standards at an organizational level.</li><li>
Experience in managing cloud-based collaboration platforms and common data environments (CDEs).</li><li>
Knowledge of ISO 19650 standards.</li><li>
Professional certification in BIM or related technologies.</li></ul> 

Additional Information 
<ul><li>
Relocation assistance is not available.</li><li>
Sponsorship for US Employment Authorization is available for this position.</li><li>
THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN MARCH 29, 2027.</li></ul><div></div>
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

BIM Specialist IV

Katten

<div><div><div><div><div>Requisition ID:
</div><div>7380</div>
</div>
</div></div><div>Katten is a full-service law firm with approximately 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm&rsquo;s core areas of practice include corporate, financial markets and funds, restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.
Technology Learning Specialist
Under the general direction of the IT Training Manager and according to established Firm policies and procedures, is responsible for all aspects of the Firm's training program relative to desktop applications, its structure, and design. Conduct training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and Firm matters.
The Technology Learning Specialist position can be located in the Chicago, New York, Washington DC, Dallas, Charlotte, or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).
Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training.</li><li>
Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs.</li><li>
Apply instructional design principles to develop effective learning objectives, course outlines, practice exercises, assessments, and supporting materials for instructor-led, virtual, blended, and self-paced training.</li><li>
Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure firm-wide consistency in training curriculum.</li><li>
Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date. Able to assist in creation of in-house e-learning content. Design, develop, and maintain in-house e-learning content, including screen recordings, tutorials, short instructional videos, simulations, and other digital learning resources.</li><li>
Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in the firm&rsquo;s LMS or other approved training platforms.</li><li>
Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the firm's DMS and intranet.</li><li>
Assist and coordinate training for other offices.</li><li>
Conduct video conference training sessions for other offices when required.</li><li>
Conduct firm offered training sessions placed on the LMS calendar. Assist in management of the LMS.</li><li>
Participate in special projects, as required.</li><li>
Evaluate publicly available training materials for possible use by the firm.</li><li>
Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience.</li><li>
Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred.</li><li>
Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (InterAction, iManage, Template &amp; Numbering suite, e-Mail Filing, etc.) the firm uses.</li><li>
Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of a Windows environment and the various applications utilized by the firm in order to provide training and write technical documentation.</li><li>
Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions in layman&rsquo;s terms and apply to practical situations.</li><li>
Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.</li><li>
Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.</li><li>
Ability to provide technical information and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.</li><li>
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position's responsibilities.</li><li>
Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e-mail, or verbally.</li><li>
Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret and analyze source data and write technical instructional/informational documentation.</li><li>
Ability to operate standard office equipment, including computer, printer, telephone, photocopier, scanner, calculator, facsimile, etc.</li><li>
Ability to occasionally retrieve and distribute files, technology-related items, written documentation, or office supplies weighing up to 20 pounds.</li></ul>
The annualized salary range for this position in the New York office is $80,000 to $95,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.
Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-DNI</div></div>

Technology Learning Specialist

MotifTales

<h2>Operations Specialist – Order Management (Remote)</h2>Location: Remote (United States) Employment Type: Full-Time Schedule: Monday–Friday, 40 hours per week Compensation: $38.00 per hour<h2>About the Role</h2>We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience.The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.<h2>Key Responsibilities</h2>Process, review, and maintain customer orders with a high degree of accuracy.Verify order details, pricing, shipping information, and product availability.Coordinate with internal departments to support timely order fulfillment.Monitor order status and proactively resolve discrepancies or delays.Maintain accurate records in internal databases and order management systems.Prepare operational reports and assist with performance tracking.Respond to internal and external order-related inquiries in a professional manner.Identify opportunities to improve workflows and operational efficiency.Ensure compliance with company policies and data security standards.Support additional administrative and operational projects as assigned.<h2>Qualifications</h2>High school diploma or equivalent required; associate's or bachelor's degree preferred.1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.Strong organizational and time management skills.Excellent written and verbal communication skills.High attention to detail and accuracy.Ability to prioritize multiple tasks and meet deadlines.Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.Experience with ERP, CRM, or order management software is a plus.<h2>Preferred Skills</h2>Problem-solving and critical thinkingData entry accuracyProcess improvement mindsetTeam collaborationCustomer service orientationAdaptability in a remote work environment<h2>Benefits</h2>Competitive hourly payPaid trainingHealth, dental, and vision insurancePaid time off and company holidays401(k) with company match (where applicable)Employee assistance programProfessional development opportunitiesCollaborative remote work environmentCareer growth opportunities<h2>Equal Opportunity Employer</h2>We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Operations Specialist

Optiv

<div><div>This position is field-based and will be hired in the New York Metro area.</div><div><div><div><div><div><div><div><div><div>
As a Account Executive aka. Client Director (CD) you&rsquo;ll focus on selling Optiv security services and security technology solutions to a select few key strategic accounts (typically less than 10) within a geographic territory. You&rsquo;ll be responsible for owning and coordinating all aspects of the sales cycle within your assigned account(s) and leading a cross-functional team to build and execute a multi-year strategic account management plan for each of your accounts. Members of this cross-functional team will include a Client Solution Architect, Executive Advisory Director, Client Operations Specialist, and one or more Client Associates. For clarity, the CD will lead this team, although team members will be managed from a Human Relations perspective by managers within their respective organizations. As such, the CD is not considered to be a people management position but rather the leader of sales execution with support of your team.
Development of a multi-year strategic account management plan is a core and critical responsibility for the CD. You&rsquo;ll lead your team to identify and understand your client&rsquo;s core business objectives and how they correlate to mitigating business and cyber security risk. Based upon this understanding of the client, you&rsquo;ll lead your team to collaborate with client leadership to refine and/or build a security strategy and subsequently develop and propose solutions to address client security needs over a multi-year period. Ideally this will take the form of very large and complex solutions comprised of security management consulting, hardware and software security technologies, advisory, implementation and support services, and managed security services. An overarching goal is to establish a trusted relationship with the client that results in Optiv being their primary security solution partner and provider.
You&rsquo;ll also lead your team with a heightened focus on ever-enhancing client satisfaction. This will include meeting with clients early in the year to understand and document their business, technology and security goals, as well as client expectations of Optiv in support of attaining those goals. You&rsquo;ll review these goals, expectations and progress with your clients quarterly, engaging Optiv executives and resources as necessary to ensure that your team is on track to achieve or exceed these client-defined goals.
How you'll make an impact<ul><li>
Build trusted, effective and productive relationships with client executives at multiple levels within assigned accounts.</li><li>
Lead your team to create a multi-year strategic account management plan based upon identified client business, technology and security goals, coupled with Optiv&rsquo;s understanding of security trends, threats, and points of view for each assigned account.</li><li>
Build a large sales pipeline, ideally 3-4 times assigned targets, within assigned accounts and achieve/exceed gross margin objectives in excess of $3.5M annually.</li><li>
Manage current and multi-quarter forecasts with a high degree of accuracy, currency and integrity.</li><li>
Lead a cross-functional team to execute with discipline and in alignment with Force Management principles such as MEDDICC and Command of the Message, among others.</li><li>
Effectively communicate Optiv&rsquo;s value proposition as it relates to security services and technologies expertise and capabilities.</li><li>
Build strong, collaborative and productive relationships with technology partners and their respective sales personnel to both gain and share leads in support of building qualified pipeline and maximizing mutually beneficial sales opportunities.</li><li>
Initiate and/or monitor and mediate all necessary communications between clients, vendors and members of your team (technical, sales, client operations, etc.) within each account.</li><li>
Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements and client satisfaction.</li></ul>
What we're looking for<ul><li>
Experience in solution and services-based sales through work in an Information Technology or Security environment typically gained over 7-10 years.</li><li>
Proven ability to build and execute territory and strategic account management plans with a track record of exceeding multi-million-dollar gross margin quotas.</li><li>
Demonstrated ability to lead cross-functional dotted-line teams comprised of sales, technical, and support personnel in a highly effective fashion.</li><li>
Strong business acumen and ability to correlate business goals with business and cyber security risk in support of developing complex security technology and services solutions.</li><li>
Demonstrated ability to build strong and productive business relationships with key executives and sponsors within assigned accounts.</li><li>
Strong presentation, verbal and written communication skills.</li><li>
Strong negotiation experience</li><li>
Experience in and knowledge of the IT security market and competitors.</li><li>
Experience in and knowledge of the Risk &amp; Compliance market and competitors.</li><li>
History of demonstrated achievement exceeding plan and expectations.</li></ul>
Preferred skills<ul><li>
Experience in building and selling complex and multi-year hardware, software, services and financing solutions to Fortune 1000 clients.</li><li>
Experience in and knowledge of the IT Infrastructure market and competitors.</li><li>
Experience selling management consulting services.</li></ul><ul><li>
#LI-Remote</li><li>
#LI-KW1</li></ul></div></div></div></div></div></div></div></div></div>
Total Target Compensation
$250,000 &ndash; $300,000+ Annually
The Estimated Total Target Compensation for this role includes base salary and an uncapped bonus plan where you are paid both on new and renewal business. It is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.
What you can expect from Optiv<ul><li>
A company committed to our inclusive value through our Employee Resource Groups</li><li>
Work/life balance</li><li>
Professional training resources</li><li>
Creative problem-solving and the ability to tackle unique, complex projects</li><li>
Volunteer Opportunities. &ldquo;Optiv Chips In&rdquo; encourages employees to volunteer and engage with their teams and communities.</li><li>
The ability and technology necessary to productively work remotely/from home (where applicable)</li></ul>
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv&rsquo;s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.</div>

Account Executive - Cybersecurity | New York Metro

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