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Robin Hood Foundation

<div><div><div><div><div>About Robin Hood
Founded in 1988, Robin Hood is a 501(c)(3) public charity that finds, fuels, and creates the most impactful and scalable solutions lifting New Yorkers permanently out of poverty in New York City. We convene philanthropists, civil society organizations, government, businesses, nonprofits, community members, and those living in poverty to develop and advance programs and policies that can make the American Dream real here in New York City.
Our investments include best-in-class organizations providing legal services, housing, meals, workforce development training, childcare, education, and other vital services that give New Yorkers the tools to build better lives. The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities. Because our Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, every dollar donated goes directly to organizations helping New Yorkers in need.
While Robin Hood's primary focus is on New York, its impact extends far beyond the borders of the city. Its pioneering, metrics-based approach has become the gold standard for charities around the nation as Robin Hood works to understand and evaluate the impact of its partners to ensure that its philanthropic dollars are utilized to maximum impact. Robin Hood also supports its community partners and their leaders with financial and strategic support and management assistance that allows those organizations to maximize their impact.
Robin Hood also understands that if we are to support families living in poverty on the path towards financial independence, we must become an effective partner with government. We do this by collaborating with government partners to build program and policy innovations that hold the promise of expanding economic opportunity in New York City - providing nimble &quot;risk capital&quot; for high-potential strategies. We also work to advance public policies that research tells us expand economic opportunity. In this way, we seek to leverage our philanthropic investments by finding ways to advance the highest-impact strategies at scale.
Robin Hood has the unique ability to be a catalyzing force for those living in poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond.
Our Approach:
<div><ul><li>Focusing on Results : We invest in best-in-class organizations operating effective programs. We fund research to understand how poverty persists and what strategies are effective in fighting it. And we track grant outcomes and apply cost/benefit analyses to ensure every dollar we invest demonstrably improves the lives of low-income New Yorkers.
</li></ul><ul><li>Building Institutions that Transform New York City : We offer management advice, strategic real estate consulting, board placement services, financial and communications coaching, leadership development, and other technical assistance to help our partners increase scale and impact.
</li></ul><ul><li>Driving Innovation to Solve Unmet Needs : We invest in new leaders, new organizations, and new ideas that have groundbreaking potential.
</li></ul><ul><li>Scaling What Works : We partner with government and other funders to grow proven solutions in New York City and beyond, so more people benefit from investments that work.
</li></ul></div>Position Overview
The Junior Support Specialist ensures effective and efficient computer operations so that end users can accomplish their goals. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution will involve the use of diagnostics and help request tracking tools, and hands-on assistance at the desktop level.
Please note: This is a temporary position with an anticipated assignment length of approximately four (4) months.
Responsibilities
Responsibilities include, but are not limited to:
<div><ul><li>Support organization helpdesk by assisting end-users and managing tickets
</li></ul></div><div><ul><li>Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue, via helpdesk software
</li><li>Ask questions to understand the situation thoroughly and identify the root cause of issues so that an optimal solution is found
</li><li>Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician
</li><li>Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions are taken, through to the final resolution
</li><li>Apply diagnostic utilities to aid in troubleshooting
</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution
</li><li>Evaluate documented resolutions and analyze trends for ways to prevent future problems
</li></ul></div><div><ul><li>Provide adequate application support to all staff
</li></ul></div><div><ul><li>Identify and learn appropriate software and hardware used and supported by the organization
</li><li>Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
</li><li>Test fixes to ensure the problem has been adequately resolved
</li><li>Develop help sheets and knowledge base articles for end-users
</li></ul></div><div><ul><li>Ensure ongoing IT operations
</li></ul></div><div><ul><li>Apply windows patches according to the agreed-upon schedule
</li><li>Monitor system alerts and proactively perform maintenance when needed
</li><li>Work closely with vendors to ensure seamless operations
</li><li>Manage inventory by checking in and out equipment and understanding organizational needs so that new equipment is ordered when necessary
</li></ul></div><div><ul><li>Partner with Systems Administrator to ensure user accounts with 100% accuracy, including provisioning and deprovisioning for new hires, existing employees, and any employee changes
</li></ul></div><div><ul><li>Assist with basic AV setup when required
</li></ul></div><div><ul><li>Understand Zoom functionality and assist in managing internal and external meetings/ webinars
</li></ul></div><div><ul><li>Other responsibilities may include backing up the IT Manager with the following:
</li></ul></div><div><ul><li>Administer servers and networking equipment
</li><li>Assist users with software issues for a predefined set of software
</li><li>Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions
</li><li>Coordinate and assist with projects rollouts and tasks
</li><li>Develop and provide basic or intermediate user training
</li><li>Participate in the development of effective processes and procedures
</li><li>Research and recommend information security/information assurance policies, principles, and practices
</li><li>Participate in and provide information for the strategic planning process at the departmental level
</li></ul></div>The temporary Junior Support Specialist is on the Information Technology team and will report to the Systems Engineer.
Qualifications
<div><ul><li>1&ndash;2 years of experience in IT support, helpdesk, or a related technical support role
</li><li>Demonstrated ability to troubleshoot and resolve end-user hardware and software issues
</li><li>Strong critical thinker, getting to the root causes of problems and generating effective solutions
</li><li>Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication
</li><li>Exemplary customer service orientation and strong work ethic with the ability to thrive in a fast-paced, entrepreneurial environment
</li><li>Excited not just to solve problems but to proactively make technology at Robin Hood flawless, ultimately ensuring that our staff is more effective in fighting poverty
</li><li>Exceptional judgment; knows when to ask for help
</li><li>Always on time, always reliable, always professional
</li><li>Strong knowledge of Windows 10, Microsoft Office Products, video conferencing applications, virus, and spyware removal, desktop break/fix hardware, configuration and troubleshooting of printers, and AV equipment configuration
</li><li>Knowledge of the Mac environment
</li><li>Knowledge of Windows Server 2016+, Ring Central VIOP systems, Wired &amp; wireless networking a plus
</li><li>Basic security a plus
</li></ul></div>Robin Hood Guiding Principles
As an organization committed to economic mobility, our work is grounded in the following Guiding Principles :
<div><ul><li>Diversity, equity, and inclusion
</li><li>Proximity and humanity
</li><li>Risk-taking and innovation
</li></ul></div>Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.
<div><ul><li>Robin Hood puts people first. Always.
</li><li>Robin Hood is unafraid to take action and create solutions.
</li><li>Robin Hood is data driven and heart led.
</li><li>Robin Hood works the coat check.
</li></ul></div>Salary and Benefits
The hourly rate for this position is $28.00 &ndash;$34.00, commensurate with experience. Per ACA requirements, employees who work 30 or more hours per week become eligible for health benefits after 90 days of employment.
To Apply
Please visit our website to complete our online application.
Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.</div></div></div></div></div>

Junior Support Specialist (Temporary)

Personified Tech

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

Kalshi

<div><h2 class="jobSectionHeader">What is Kalshi?</h2>
Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi fought for years and legalized prediction markets in the US for the first time in history, is currently the fastest growing financial market in America, and has thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.
We believe prediction markets have the potential to be the largest financial market because they turn anything into a financial position.<ul><li>
Our vision: well&hellip; build the largest financial market on the planet.</li><li>
Our mission: bring more truth to the world through the power of markets.</li></ul>
Our culture is simple: we hire really talented people, work really hard, and enjoy the climb. We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.<h2 class="jobSectionHeader">
The Role</h2>
As Kalshi's Senior IT Administrator, you will be the on-the-ground owner of our New York office's technology experience. You'll report to the lead of our Site Reliability Engineering team and work closely with a remote IT Administrator, bringing hands-on expertise and operational ownership to everything from day-to-day IT support to compliance technology and employee onboarding. This is a high-ownership role with a real growth ceiling - for the right person, there is a clear and compelling path into InfoSec and DevOps.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Own the office technology experience: Be the primary point of contact for all IT needs in our New York office - hardware, software, networking, workspace setup, and everything in between.</li><li>
Employee onboarding: Lead the IT onboarding experience for all new hires, ensuring every Kalshian is set up and ready to hit the ground running on day one.</li><li>
Executive support: Provide dedicated technology support to senior leadership, handling their needs with speed and discretion.</li><li>
Compliance technology: Partner with the SRE and compliance teams to manage and maintain the tools and systems that keep Kalshi secure and audit-ready.</li><li>
Endpoint &amp; systems management: Manage device provisioning, MDM, access controls, and software licensing across the organization.</li><li>
Process &amp; documentation: Build and maintain IT processes, runbooks, and documentation that scale as the company grows.</li><li>
Growth into InfoSec &amp; DevOps: For the right candidate, this role offers a genuine on-ramp into security operations and infrastructure work alongside our SRE team.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
3&ndash;5+ years of IT experience, preferably at a technology or financial services company.</li><li>
Proven experience owning IT operations end-to-end, including hardware, networking, SaaS tools, and access management.</li><li>
Experience with Identity and Access Management (IAM) platforms such as Okta.</li><li>
Familiarity with compliance frameworks and security best practices (SOC 2, ISO 27001, or similar is a plus).</li><li>
Experience supporting executive stakeholders with professionalism and discretion.</li><li>
Strong ownership mentality - you don't wait to be asked and you follow things through to completion.</li><li>
Comfortable working in a fast-moving, ambiguous environment where priorities can shift quickly.</li><li>
Curiosity and ambition to grow beyond traditional IT into InfoSec or DevOps over time.</li></ul><h2 class="jobSectionHeader">
Nice-to-haves</h2><ul><li>
Scripting experience (Python, bash, etc)</li><li>
Networking fundamentals (APIs, HTTP)</li><li>
Cloud Computing (AWS, Azure, GCP)</li></ul><h2 class="jobSectionHeader">
NYC Pay Transparency Disclosure
</h2>Salary Range: $90,000&ndash;$150,000 This range reflects current market data for this role. Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out &mdash; we're always happy to discuss.<h2 class="jobSectionHeader">
Our Culture</h2>
Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out. We dream big. We love our craft deeply and are proud of what we put out in the world. We are committed to our vision of building something big&hellip; but also useful: a product that brings more truth through the power of markets.
Kalshians are Kalshi&rsquo;s most important asset: we pick Kalshians carefully, so we trust them fully on day 1.<h2 class="jobSectionHeader">
Commitment to Equal Opportunity</h2>
Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our mission and values, we&rsquo;d love to hear from you.</div>

Sr IT Administrator

Ender-IT LLC

Job Overview We are seeking a dynamic and proactive Trading Floor End User Analyst to join our team on a contract-to-hire basis. In this pivotal role, you will serve as the primary point of contact for end-user technical support within our trading environment, ensuring seamless operation of critical trading systems and infrastructure. Your expertise will drive efficient resolution of technical issues, support software and hardware functionality, and contribute to maintaining a robust IT environment that empowers our trading professionals to perform at their best. This position offers an exciting opportunity to work in a fast-paced financial setting where your technical skills and customer service excellence will make a tangible impact.Responsibilities<ul><li>Provide comprehensive technical support to end users on trading floor systems, including hardware, software, and network connectivity issues.</li><li>437 Madison Avenue, 21st Floor | New York, NY 10022</li><li>6 &ndash; 12 Month RTH</li><li>Need to come out of Financials</li><li>An End User Services (EUS) Engineer at North Rock Capital Management manages global desktop environments ( devices), focusing on system imaging, application packaging, automated deployments via Intune/MEM/PowerShell, and VDI management (VMware Horizon). Roles involve proactive improvements, maintaining best practices, and ensuring high-quality, secure IT support.</li></ul>Key Responsibilities<ul><li>Desktop Engineering: Responsible for system imaging, application packaging, and automated deployment using Intune and PowerShell.</li><li>VDI Management: Managing VMware Horizon Virtual Desktop Infrastructure.</li><li>Support &amp; Incident Management: Responding to IT requests, incident resolution within SLA times, and user account administration.</li><li>System Maintenance: Creating and maintaining technical documentation and supporting system upgrades (e.g., OS upgrades).</li><li>Infrastructure Support: Assisting with IT infrastructure tasks such as network switch configuration, access points, and server cabinet organization.Desired Skills and Experience</li><li>Proficiency in modern workspace technology (Intune, MEM) and automation (PowerShell).</li><li>Experience with Virtual Desktop Infrastructure (VMware Horizon).</li><li>Experience in the financial services sector, specifically dealing with trading environments.</li><li>Strong documentation skills and ability to manage 1,000+ devices.</li></ul>Pay: $35.99 - $43.34 per hourWork Location: In person

Trading Floor- End user Analyst- Contract to hire

The New York Times

<div>
 
 The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It&rsquo;s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It&rsquo;s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it&rsquo;s why our business strategy centers on making journalism so good that it&rsquo;s worth paying for.
 
 
 
 
 About The Role
 
 
 
 The Help Desk Analyst provides infrastructure IT support services for The New York Times Company. Reporting to the Senior Manager of End-user Support you will deliver technical customer support over the phone in a call center environment. You will partner with teams across the company to provide support that includes problem resolution, request fulfillment, software and hardware troubleshooting, remote assistance, and end-user training.
 
 
 You will work a Hybrid remote/in-office schedule with the following shifts: Monday, Thursday, Saturday, and Sunday 11am to 10pm
 
 
 You will identify, troubleshoot, and resolve multiple computer-related issues. Additionally, you will distinguish between level one and level two end-user problems. Furthermore, you will maintain collaborative working relationships and demonstrate sensitivity to and respect for a diverse population.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer calls from NY Times employees, freelancers, and contractors and create tickets following established procedures.
 </li>
 <li>
 Troubleshoot and resolve issues by phone, chat, email, or in person from NY Times employees, freelancers, and contractors.
 </li>
 <li>
 Provide support to business critical end-users on the macOS and Windows platforms by phone, email, chat, or remote control.
 </li>
 <li>
 Create IT support requests and provide resolution promptly using ServiceNow and Jira ticketing systems.
 </li>
 <li>
 First level troubleshooting of supported operating systems and applications including Microsoft Office, Adobe Creative Suite, financial tools and internet browsers along with third-party apps provided by the company.
 </li>
 <li>
 Provide account additions, modifications, and deletion requests to NYT supported systems.
 </li>
 <li>
 Troubleshoot incidents and fulfill requests following established departmental standards including supporting Information Technology Infrastructure Library (ITIL) change-incident-problem management processes and work instructions.
 </li>
 <li>
 Identify and improve processes that can improve the customer experience.
 </li>
 <li>
 Document and update standard operating procedures.
 </li>
 <li>
 Perform related work as assigned.
 </li>
 <li>
 Demonstrate support and understanding of our value of journalistic independence and a commitment to our mission to seek the truth and help people understand the world.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in the field of IT Help Desk or computer support.
 </li>
 <li>
 Excellent technical troubleshooting techniques.
 </li>
 <li>
 Strong written/verbal communication skills.
 </li>
 <li>
 Ability to perform in a dynamic environment with changing schedules and priorities.
 </li>
 <li>
 Excellent customer focus.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with Apple platforms.
 </li>
 <li>
 Familiarity with Servicenow.
 </li>
 <li>
 Experience with networking and telephony.
 
 
 </li>
 </ul>
 This position is represented by The NewsGuild of New York
 
 
 REQ-019903
 
 
 The annual base pay range for this role is between:
 
 
 $67,626 - $70,000 USD
 
 
 For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
 
 
 For roles outside of the U.S., information on benefits will be provided during the interview process.
 
 
 The New York Times Company is committed to being the world&rsquo;s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.
 
 
 We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)&rsquo;s Know Your Rights Poster is available here.
 
 
 The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
 
 
 The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
 
 
 For information about The New York Times' privacy practices for job applicants click here.
 
 
 Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.
 
 
 If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission or your state attorney general.
 
 
</div>

Help Desk Analyst

Eleven Recruiting

<div>
 
 
 About Eleven Recruiting
 
 
 
 We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 
 
 
 
 
 Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in Move, Add and Changes.
 </li>
 <li>
 Build, deploy and maintain end-user devices.
 </li>
 <li>
 Track, prioritize, document and resolve end-user incident tickets.
 </li>
 <li>
 Develop and document process and procedural enhancements.
 </li>
 <li>
 Manage, maintain, and audit hardware and software inventory.
 </li>
 <li>
 Maintain a high level of responsiveness, communication, and professionalism.
 </li>
 <li>
 Evaluate and solve advanced technical issues.
 </li>
 <li>
 Provide technical guidance and training to end-users.
 </li>
 <li>
 Maintain and support a O365, VDI and mobile environment.
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Ideal candidate should have 1 to 3 years of professional experience.
 </li>
 <li>
 Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
 </li>
 <li>
 Network fundamentals (connections, components, protocols).
 </li>
 <li>
 Active Directory (structure, policies, management).
 </li>
 <li>
 Experience with Local and Remote user assistance.
 </li>
 <li>
 Intune Mobile Device Management.
 </li>
 <li>
 Proficient with Laptops, and physical desktops.
 </li>
 <li>
 Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
 </li>
 <li>
 Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
 </li>
 <li>
 Quick learner with strong troubleshooting skills and the ability to work independently.
 </li>
 <li>
 Participation in an on-call rotation.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 VOIP systems management.
 </li>
 <li>
 Enterprise level video conferencing systems.
 </li>
 <li>
 Patch management and software deployment.
 </li>
 <li>
 Python or PowerShell Scripting.
 </li>
 <li>
 Understanding of Internet and network security.
 </li>
 <li>
 ITIL Process flow and Incident management.
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 $60,000 - $95,000
 
</div>

Cloud and Things

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Overview: 
Location: Hybrid &ndash; New York, New York 
Salary: $125,000 - $150,000 
 
We are seeking a Cyber Security Disaster Recovery Specialist who will support our client to determine recovery time and recovery point objectives for critical applications and services. This role will assess business impact, evaluate application recovery needs, and help define practical recovery strategies that support operational continuity across environments. The ideal candidate is analytical, collaborative, and experienced in aligning business priorities with disaster recovery planning.
 
 
Duties:
<ul><li>Program area specific application and data RTO and RPO for disaster recovery.
</li><li>Application Inventory
</li><li>Business Impact and Risk analysis
</li><li>Work with development team and business team to determine appropriate RPO and RTO
</li><li>Develop recovery strategies
</li><li>Create environmentally agnostic DR security patterns
</li></ul>
 
Mandatory Qualifications:
<ul><li>Associates degree or combination of experience and education
</li><li>7+ years of Cybersecurity and IT infrastructure experience
</li><li>5+ years of experience defining RTO/RPO for enterprise applications, conducting business impact analysis, and aligning recovery objectives with technical feasibility
</li><li>5+ years of Disaster Recovery planning experience
</li><li>5+ years of experience conducting enterprise application inventory
</li></ul>
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li></ul>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
 
Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
<ul><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li></ul></li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing
</li></ul>
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Cyber Security Disaster Recovery Specialist

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