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it support specialist

Mount Sinai Health System

<div>Description
This is 100% Onsite Position
Locations: Mount Sinai Downtown (Union Square, NYEE, Behavioral Health Center, Chelsea Medical Center)
Shift: Monday - Friday 9am -5pm
The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware. 
Responsibilities
1. Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades 
2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc. 
3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus. 
4. Provides support for Mount Sinai users at remote sites outside the campus which might require local travel. 
5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures. 
6. Provides second level support on incidents and escalates problems and issues as required to various IT groups. 
7. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. 
8. Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed. 
9. Completes all required / assigned training. 
10. Performs related duties as assigned or requested. 
Qualifications
Education

A baccalaureate degree in Information Technology or related area and three years of experience in a helpdesk, desk side, application, or systems support role.

OR

A four-year high school diploma or GED equivalent and five years of satisfactory experience in the area described above.

Experience
<ul>
<li>At least three (3) years of full-time experience in computer repair, maintenance and installation.</li>
<li>Strong customer service and organizational skills.</li>
<li>Excellent oral and written skills in order to effectively communicate with clients and superiors.</li>
<li>Ability to identify problem trends based on phone call volume and online ticketing system entries.</li>
<li>Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.</li>
<li>Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.</li>
</ul>
Licensing and Certifications
<ul>
<li>Certifications preferred: A+ / Network+ / Security+ / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation</li>
</ul>
Computer Skills
<div>
<ul><li>Must have excellent troubleshooting skills with Hardware and software</li></ul>
<ul><li>Advanced knowledge of all Windows Operating Systems</li></ul>
<ul><li>Advanced knowledge supporting and troubleshooting Microsoft 365.</li></ul>
<ul><li>Advanced knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.</li></ul>
<ul><li>Advanced understanding of networking and familiarity with TCP/IP and DHCP.</li></ul>
<ul><li>Advanced knowledge of Active Directory and basic AD administration (User and Group management).</li></ul>
<ul><li>Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).</li></ul>
</div>
General Skills and Competencies

Requires an in-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients and other IT management and staff.

Must be flexible regarding duties and hours to cover and willing to travel to offsite locations 
, 288 - DTP End User Computing - MSH, Mount Sinai Hospital 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.4521 - $47.2548 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Desktop Support Specialist II - Digital and Technology Partners - Mount Sinai Downtown - Onsite Monday - Friday 9am - 5pm

Innovative Driven

<div>
 
 Innovative Driven is currently seeking an IT Analyst to join the team at a prestigious, highly sophisticated, and collaborative law firm client in NYC! In this role, the successful candidate will provide primary user support, for users with Windows 11, Microsoft Office/Office 365, standard desktop hardware, and legal applications.
 
 
 
 
 
 
 The first 3 months will require a fully on-site structure, and then will transition to a hybrid structure, allowing one remote working day per week. The hours are 10:00 AM-6:00 PM, Monday through Friday, with flexibility for overtime.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical assistance via phone and email, including remote troubleshooting
 </li>
 <li>
 Monitor and respond to support requests using the &filig;rm&rsquo;s ticketing system
 </li>
 <li>
 Resolve or escalate issues, ensuring timely communication and user satisfaction
 </li>
 <li>
 Troubleshoot in basic hardware, Microsoft Teams, and OneDrive use
 </li>
 <li>
 iManage document management or similar system experience
 </li>
 <li>
 Troubleshoot and edit documents using Microsoft O&ffilig;ce/365 and Adobe Acrobat
 </li>
 <li>
 Assist with word processing, document formatting, conversion, and creation
 </li>
 <li>
 Format and edit legal documents, including TOAs, TOCs, redlines, and closing binders
 </li>
 <li>
 Utilize Adobe Pro features for document management and security compliance
 </li>
 <li>
 Use AI transcription tools or local subscription-based software to transcribe individual dictation and audio transcripts
 </li>
 <li>
 O&fflig;er backup support to other IT team members as needed
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Information Technology or similar
 </li>
 <li>
 Strong skill set in the support and troubleshooting of standard office hardware, Windows 11, Microsoft Office package, and Office 365
 </li>
 <li>
 Minimum 5 years of IT support experience in a legal/law firm environment
 </li>
 <li>
 Help Desk level experience with legal applications and document management systems
 </li>
 </ul>
</div>

IT Analyst (Law Firm)

K Health

<div>
 
 
 Who we are:
 
 
 
 Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating &ldquo;the perfect note&rdquo; to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care.&nbsp;
 
 
 As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid.&nbsp;&nbsp;
 
 
 Join us in our mission to deliver smarter, simpler healthcare of the future - today!
 
 
 
 About the role:
 
 
 
 We are looking for a dedicated IT Administrator to manage and support our IT infrastructure. The ideal candidate will be responsible for maintaining and optimizing key technologies, including Jamf, Intune, Okta, Google Workspace, and Slack Enterprise Grid.
 
 
 
 This role requires in-office presence in our New York City office four days per week.
 
 
 
 
 What you will do:&nbsp;
 
 
 <ul>
 <li>
 Oversee administration of Jamf for managing Apple devices.
 </li>
 <li>
 Administer Intune for mobile device management and security of our Windows devices.
 </li>
 <li>
 Manage and maintain Okta for identity and access management.
 </li>
 <li>
 Administer and support Google Workspace applications and services.
 </li>
 <li>
 Manage Slack for team communication and collaboration.
 </li>
 <li>
 Monitor system performance and troubleshoot issues as they arise.
 </li>
 <li>
 Implement and maintain security protocols to protect company data.
 </li>
 <li>
 Provide technical support to staff and resolve IT-related issues.
 </li>
 <li>
 Collaborate with other departments to understand and meet their IT needs.
 </li>
 <li>
 Maintain documentation of IT processes and systems.
 </li>
 </ul>
 
 
 What we&rsquo;re looking for:&nbsp;
 
 
 <ul>
 <li>
 Proven experience in a similar role, supporting an international organization of 100+ employees.
 </li>
 <li>
 Strong understanding of network and system security principles.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Strong dedication to customer service
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously.
 </li>
 <li>
 Experience working with automation
 </li>
 <li>
 Proficiency with Jamf, Intune, Okta, Google Workspace, and Slack Enterprise Grid.
 </li>
 <li>
 Able to provide off-hours support for critical business needs, on rotation, or as needed
 </li>
 </ul>
 
 
 Bonus:
 
 
 <ul>
 <li>
 Experience working in a healthcare space or startup space.
 </li>
 </ul>
 
 
 Benefits &amp; Perks:&nbsp;
 
 
 
 
 
 
 <ul>
 <li>
 Hybrid work schedule with weekly lunches and stocked fridges&nbsp;
 </li>
 <li>
 Monthly social committees for company events
 </li>
 <li>
 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days&nbsp;
 </li>
 <li>
 Stock options for every full-time employee&nbsp;
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 401k benefit
 </li>
 <li>
 Commuter Benefits&nbsp;
 </li>
 <li>
 Competitive health, dental, and vision insurance options&nbsp;
 </li>
 </ul>
 
 Compensation:: $80,000 USD - $95,000 USD
 
 
 
 We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
 
 
 &nbsp;&nbsp;
 
 
 
 
 We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.
 
 
 We&rsquo;re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
 
 
 
 We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com.&nbsp;K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
 
</div>

IT Administrator

NYC Health + Hospitals

<div>
 
 Marketing Statement
 
 
 
 NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
 
 
 At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Purpose of Functional Assignment:
 
 
 
 Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.
 
 
 
 Examples Of Typical Tasks
 
 
 
 <ul>
 <li>
 Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.
 </li>
 <li>
 Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).
 </li>
 <li>
 Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.
 </li>
 <li>
 Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.
 </li>
 <li>
 Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.
 </li>
 <li>
 Provides end-users with a single point of contact for all IT related issues or requests.
 </li>
 <li>
 Contributes to the ongoing improvement of the Service Desk processes and procedures.
 </li>
 <li>
 Maintains technical knowledge on all IT technologies.
 </li>
 <li>
 Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.
 </li>
 <li>
 Participates in special projects as needed and perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 Assignment Qualification Requirements:
 
 
 <ul>
 <li>
 Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,
 </li>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,
 </li>
 <li>
 A satisfactory combination of education, training and experience.
 
 
 </li>
 </ul>
 
 Assignment Qualification Preferences
 
 
 
 <ul>
 <li>
 A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
 
 
 </li>
 </ul>
 
 Required Knowledge Areas, Skills, Abilities, And Other Qualifications
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow.
 </li>
 <li>
 Understanding of remote desktop tools (Bomgar).
 </li>
 <li>
 Basic Network Troubleshooting.
 </li>
 <li>
 Hardware and Software Troubleshooting.
 </li>
 <li>
 Customer Service and strong documentation skills.
 </li>
 <li>
 Ability to work independently and collaboratively within a fast-paced team environment.
 
 
 </li>
 </ul>
 
 Equipment/Machines And Software Operated
 
 
 
 <ul>
 <li>
 General office equipment (e.g., computer, scanner, printer, phones).
 
 
 </li>
 </ul>
 
 Department Preferences
 
 
 
 
 How To Apply
 
 
 
 If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
 
 
 
 
 Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
 
 
</div>

EITS Service Desk Analyst

GMHC

<div>
 Full-time Description
 
 
 The
 
 Technical Support Analyst I
 
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 
 
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 
 
 
 Essential Job Functions
 
 
 
 The following duties are mandatory requirements of the job:
 
 
 
 Tier 1 Help Desk Support
 
 
 
 <ul>
 <li>
 Respond to user support requests via ticketing system, phone, email, or in person.
 </li>
 <li>
 Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
 </li>
 <li>
 Maintain communication with users regarding ticket status, next steps, and resolution.
 </li>
 <li>
 Confirm completion of all support tickets through follow-up and closure.
 
 
 </li>
 </ul>
 
 Ticket Management and Documentation
 
 
 
 <ul>
 <li>
 Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
 </li>
 <li>
 Accurately document all Help Desk actions and user interactions in the ticketing system.
 </li>
 <li>
 Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
 </li>
 <li>
 Record all technical activities related to projects, implementations, audits, and security events.
 </li>
 <li>
 Identify and report recurring issues to supervisors with relevant data points and trends.
 
 
 </li>
 </ul>
 
 Device and Software Support
 
 
 
 <ul>
 <li>
 Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
 </li>
 <li>
 Install, update, and support agency software, hosted applications, and cloud-based services.
 </li>
 <li>
 Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
 </li>
 <li>
 Troubleshoot software installation or performance issues and resolve or escalate as needed.
 
 
 </li>
 </ul>
 
 User Account and Access Management
 
 
 
 <ul>
 <li>
 Process ID creation requests for new employees and ID removals for separated employees.
 </li>
 <li>
 Assist with user account management, onboarding/offboarding, group permissions, and system access.
 </li>
 <li>
 Track and document account changes in accordance with internal security protocols and compliance standards
 
 
 </li>
 </ul>
 
 Compliance and Security Support
 
 
 
 <ul>
 <li>
 Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
 </li>
 <li>
 Report potential security or compliance issues promptly to supervisor.
 </li>
 <li>
 Participate in documentation and review of change control processes, log audits, and incident tracking.
 
 
 </li>
 </ul>
 
 Training &amp; User Experience
 
 
 
 <ul>
 <li>
 Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
 </li>
 <li>
 Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
 </li>
 <li>
 Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
 
 
 </li>
 </ul>
 
 Communication &amp; Collaboration
 
 
 
 <ul>
 <li>
 Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
 </li>
 <li>
 Participate in IS team meetings and project briefings to remain current on department priorities and changes.
 </li>
 <li>
 Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required
 
 
 
 
 Special Skills and Knowledge
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
 </li>
 <li>
 Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
 </li>
 <li>
 Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
 </li>
 <li>
 Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
 </li>
 <li>
 Ability to explain technical issues and IT initiatives in plain language to non-technical users
 </li>
 <li>
 Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
 </li>
 <li>
 Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
 </li>
 <li>
 Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
 </li>
 <li>
 Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
 </li>
 <li>
 Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in nonprofit, healthcare, or human services settings
 </li>
 <li>
 Familiarity with ITIL or similar service delivery frameworks
 </li>
 <li>
 Exposure to ticketing systems, remote support tools, and cross-platform environments
 
 
 </li>
 </ul>
 
 Education and Certification
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
 </li>
 <li>
 Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 The ideal candidate should have the following technical competencies:
 
 
 
 Operating Systems &amp; Device Support
 
 
 
 <ul>
 <li>
 Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
 </li>
 <li>
 Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
 </li>
 <li>
 Experience with hybrid environments including remote and on-site support scenarios.
 
 
 </li>
 </ul>
 
 Microsoft &amp; Cloud Ecosystems
 
 
 
 <ul>
 <li>
 Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
 </li>
 <li>
 Working knowledge of Azure cloud services and administration.
 </li>
 <li>
 Experience with Azure Active Directory and Active Directory for identity and access management.
 </li>
 <li>
 Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
 
 
 </li>
 </ul>
 
 Virtualization &amp; Endpoint Management
 
 
 
 <ul>
 <li>
 Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
 </li>
 <li>
 Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
 </li>
 <li>
 Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
 
 
 </li>
 </ul>
 
 Networking &amp; Security
 
 
 
 <ul>
 <li>
 Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
 </li>
 <li>
 Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
 </li>
 <li>
 Familiarity with threat response procedures and participation in log audits or security event reporting.
 
 
 </li>
 </ul>
 
 Service Desk &amp; Support Tools
 
 
 
 <ul>
 <li>
 Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
 </li>
 <li>
 Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
 </li>
 <li>
 Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
 </li>
 <li>
 Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
 </li>
 <li>
 The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
 </li>
 <li>
 Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 While Carrying Out The Responsibilities Of This Role
 
 
 
 <ul>
 <li>
 Frequent use of computer, phone, and video conferencing systems
 </li>
 <li>
 Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
 </li>
 <li>
 Occasional crouching, kneeling, or reaching during hardware installations
 </li>
 <li>
 Sustained attention and mental effort during complex troubleshooting and multitasking
 </li>
 <li>
 Direct communication with staff requiring clarity, empathy, and technical translation
 </li>
 <li>
 Navigating office environments and technology spaces including server rooms and shared tech hubs.
 
 
 </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 
 
 Salary Description 45,000-50,000 (DOE)
</div>

Technical Support Analyst I

MedReview Inc.

<div>
 
 
 Position Summary:&nbsp;
 
 
 The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
 
 This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
 
 
 
 
 Job Responsibilities:&nbsp;
 
 
 This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 
 <ul>
 <li>
 
 Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Resolve help desk tickets including software and end user hardware issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for ticket triage, assignment and follow up.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in team meetings.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasionally participate in server rack installations and cable patching.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Installation and administration of local and network printers.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshooting user account issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure timely computer and account setup of new users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enforcing company policies and procedures related to identity and access management.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Involved in troubleshooting and resolving IAM issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Process and policy monitoring.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good organizational skills and attention to detail.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to work individually and as part of a team.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasional evening/weekend work.&nbsp;
 
 </li>
 </ul>
 
 Required Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Microsoft Office&nbsp;365&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Remote Desktop support&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Azure/Intune administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Directory&nbsp;administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Printer/peripheral troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer imaging processes&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 World class&nbsp;customer service and troubleshooting skills&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer moves/device setup&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 New user&nbsp;onboarding&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory/hardware lifecycle management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 At least&nbsp;10+ years supporting a windows environment&nbsp;
 
 </li>
 </ul>
 
 Preferred&nbsp;Experience:&nbsp;
 
 <ul>
 <li>
 
 More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Powershell or similar scripting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Soft&nbsp;phone setup and administration&nbsp;
 
 </li>
 </ul>
</div>

Senior IT Support Analyst

Stafford Communications Group

<div>Description:

Be The Next
Customer Care Specialist (Bilingual German/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM &ndash; 3:00PM EST or 8:00AM &ndash; 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in German and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Care Specialist (Bilingual German/English) - Remote

Explore 691+ It support specialist in New York this April. Find roles across top companies and apply now to boost your career.