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av & it infrastructure specialist

it support specialist

Pretium Enterprise Services

<div><div><div>Why Pretium Enterprise Services?
With expert business service capabilities, Pretium Enterprise Services (&ldquo;PES&rdquo;), is integral to the growth, innovation, and transformation of its global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for its customers, PES delivers with excellence and ownership, enabling scalable growth.
Job Overview</div><div>
A Technology Delivery Specialist is primarily responsible for delivering advanced end-user support across corporate desktops, laptops, printers, and collaboration tools, ensuring a high-quality and responsive support experience. This role serves as an escalation point for complex Service Desk issues, focusing on timely incident resolution, root cause analysis, and continuous improvement of the end-user experience. In addition to core support responsibilities, this position partners with infrastructure, security, and application teams to assist with maintaining and supporting the Microsoft Azure environment and related systems. The role contributes to basic monitoring, troubleshooting, and operational tasks, while following established processes and standards. The ideal candidate brings strong customer service skills, solid troubleshooting ability, and a support-first mindset, with some familiarity with cloud and infrastructure technologies to effectively collaborate across teams and support overall platform reliability and performance.
This role requires onsite work 4 days a week in our office located in New York City.</div><div>
What You&rsquo;ll Do</div><div><ul><li>
Respond to incidents, service requests, and change tasks; perform root-cause analysis and document fixes, known errors, and preventative actions.</li><li>
 Provide Level III Service Desk support and act as an escalation point for Level I/II tickets; troubleshoot complex issues to resolution and ensure end users are supported to satisfaction.</li></ul></div><div><ul><li>
Monitor the Service Desk queue and respond quickly and effectively to requests, process tickets based on priority and SLA commitments.</li></ul></div><div><ul><li>
Install, image, test, and configure new workstations and peripheral equipment; modify workstation configurations, utilities and default settings to meet standards.</li></ul></div><div><ul><li>
Support the setup and maintenance of Azure resources such as virtual machines, storage, and networking, working within established standards and assisting senior engineers as needed.</li></ul></div><div><ul><li>
Assist with onboarding and termination of users, including account provisioning, access changes, and device handoff/collection in coordination with HR and security.</li></ul></div><div><ul><li>
Support physical user moves and workstation setups, ensure workstations have required standard equipment and any approved specialized peripherals.</li></ul></div></div><div><div><ul><li>
Maintain inventory of endpoint equipment and software/licenses, coordinate refreshes and perform timely hardware/software upgrades as required.</li><li>
 Perform endpoint management for Windows 365 Cloud PCs and physical endpoints including provisioning, assignment, configuration profiles, application deployment and device lifecycle activities.</li></ul></div><div><ul><li>
Coordinate and execute endpoint patching and updates (OS and third-party applications), validate compliance, and remediate failed deployments to reduce security risk and downtime.</li></ul></div><div><ul><li>
Support both physical and virtual desktop environments and handheld/mobile devices where applicable, assist with endpoint encryption and endpoint protection troubleshooting.</li></ul></div><div><ul><li>
Work with Infrastructure Engineers to debug and perform root-cause analysis for recurring end-user, network, and platform issues, escalate appropriately and share findings.</li></ul></div><div><ul><li>
Implement and maintain security and resilience controls such as Network Security Groups, backups, patching, vulnerability remediation, and disaster recovery procedures.</li></ul></div><div><ul><li>
Maintain accurate documentation in ticketing/knowledge systems: architecture notes, standard operating procedures, deployment guides, and change records.</li></ul></div><div><ul><li>
Participate in on-call rotation and follow incident management practices (prioritization, communication, escalation) to restore service quickly and safely.</li><li>
Ability to work onsite at our New York City Office 4 days a week.</li></ul></div><div>
Requirements</div><div><ul><li>
High school diploma/GED required; associate or bachelor&rsquo;s degree in computer science, Information Technology, or related field preferred (or equivalent relevant experience).</li></ul></div><div><ul><li>
2+ years of experience supporting cloud and/or infrastructure environments (Azure preferred) and providing enterprise end-user support in a ticket-driven Service Desk environment.</li><li>
 Familiarity with ITSM/IT Support Desk ticketing systems including triage, documentation, and SLA-driven workflows.</li></ul></div><div><ul><li>
Working knowledge of core Azure services: Azure Virtual Network, compute (VMs/App Service), storage, backups, and Azure DNS; familiarity with basic architecture patterns.</li></ul></div></div><div><div><ul><li>
Demonstrated troubleshooting skills across Windows networking fundamentals and monitoring/logs (Azure Monitor/Log Analytics exposure is a plus).</li></ul></div><div><ul><li>
Working knowledge of endpoint and user-support technologies such as Microsoft 365/Office, Active Directory user/group administration, device management and deployment with Microsoft Intune including Windows 365 Cloud PC management.</li></ul></div><div><ul><li>
Ability to document internal procedures and standard operating practices; comfort working with asset inventory and standard workstation build/deployment processes.</li></ul></div><div><ul><li>
Strong communication skills with the ability to explain technical issues, document work clearly, and collaborate with stakeholders across IT, security and application teams.</li></ul></div><div><ul><li>
Customer service mindset and proven ability to manage multiple tasks, meet SLAs and prioritize work in a fast-paced environment.</li></ul></div><div><ul><li>
Familiarity with Microsoft Azure AD &amp; Entra ID concepts (users/groups, SSO, RBAC) and basic cloud security practices.</li></ul></div><div>
Competencies</div><div><ul><li>
Continuous Learning &ndash; Assesses strengths and weaknesses, pursues training and development, seeks feedback, shares knowledge, and continuously builds technical skills across Azure and endpoint technologies.</li></ul></div><div><ul><li>
Customer Service &ndash; Responds promptly, manages difficult situations professionally, meets commitments, and seeks feedback to improve the end-user experience.</li></ul></div><div><ul><li>
Planning &amp; Organization &ndash; Prioritizes workload, manages a high volume of requests, adapts to change smoothly, and uses time efficiently.</li></ul></div><div><ul><li>
Problem Solving &ndash; Gathers and analyzes information, identifies issues early, develops alternative solutions, and performs root-cause analysis for recurring incidents.</li></ul></div><div><ul><li>
Teamwork &ndash; Collaborates effectively, balances individual and team responsibilities, welcomes feedback, and supports shared outcomes.</li></ul></div><div><ul><li>
Use of Technology &ndash; Adapts to new tools, troubleshoots technical problems, and uses technology to increase productivity through automation and standardization.</li></ul>
Compensation for this role ranges from $50 to $60 per hour based on experience.
What We Offer
This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:<ul><li>
401(k) plan with an employer match</li><li>
Health, dental, vision and life insurance</li><li>
Paid Time Off (PTO)</li><li>
11 firm holidays</li><li>
Hybrid office/work from home arrangement</li></ul>
Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.</div></div></div>

Technology Delivery Specialist New York City

B'nai Jeshurun

BackgroundSince our founding in 1825, B&rsquo;nai Jeshurun (BJ) has been at the forefront of the American Jewish experience. As we approach our third century, our vision is focused on the spiritual work of transformation and on the creation of a Jewish path that is authentic, profound, and helps all members of our community seek and live their purpose to the fullest.BJ&rsquo;s spiritual leaders, as well as BJ&rsquo;s nearly 2,000 member families are dedicated to fostering a diverse, dynamic, and inclusive community that offers multiple avenues for Jewish religious life while providing mutual support in spiritual growth. BJ is committed to honoring tradition while continuously re-imagining and innovating practices and programs to create a vibrant, contemporary, and relevant Jewish experience.Our programming portfolio includes a dynamic hybrid operation where most of our offerings are available in-person in our historic Upper West Side campus, as well as through various online platforms. To support this vision, BJ has invested heavily in systems, equipment, and personnel. We now seek an AV &amp; IT Infrastructure Specialist to serve as a high-level technical anchor for our digital media broadcast environments and core network infrastructure.Position Overview The A/V, Livestream, &amp; IT Infrastructure Specialist is a specialized hybrid role reporting to the Livestream Producer &amp; A/V Manager while working in close coordination with the Director of Facilities and our external Managed IT Service Provider. This position serves as the primary on-site technical authority for the physical network architecture and the high-fidelity broadcast environments that power BJ's global reach.Note: This position focuses strictly on production, campus-wide network infrastructure, and cybersecurity; it does not handle day-to-day internal office tech support or individual staff helpdesk tickets.This is a hands-on role requiring a non-traditional schedule, including on-site coverage for Shabbat (Friday night / Saturday morning), Jewish holidays, and major community events, balanced with weekday infrastructure optimization.Key Responsibilities1. A/V &amp; Livestream Engineering (Approx. 50%)<ul><li>Livestream Production : Partner with the Livestream Producer &amp; A/V Manager to configure, optimize, and operate BJ&rsquo;s multi-site livestream systems and high-end broadcast equipment (Newtek Tricaster, OBS) in our main Sanctuary and Community House .</li><li>Audio/Visual Support: Provide A/V support as needed by setting up and breaking down equipment for live events and hybrid meetings, and provide support with lighting and simple live audio mixing.</li><li>Production Systems Management: Oversee the technical integration of BJ&rsquo;s digital lighting system and complex multi-channel audio environments.</li><li>Event Support: Provide technical execution and troubleshooting for services, high-profile programs, and large-scale community events.</li></ul>2. Core Network Infrastructure &amp; Data Security (Approx. 50%)<ul><li>Strategic Partnership: Act as the primary, highly technical on-site liaison for BJ&rsquo;s Managed IT Service Provider. Co-manage hardware deployments, handle network segmentation, and serve as the on-the-ground engineer to implement advanced security configurations or resolve complex outages.</li><li>Network Architecture Maintenance: Monitor, optimize, and maintain the health of the core campus IT infrastructure (switches, firewalls, routers, enterprise Wi-Fi access points, and low-voltage cabling) across our historic multi-building campus.</li><li>Data Security &amp; Cybersecurity Compliance: Implement and enforce rigorous data security protocols for AV and network infrastructure. Secure access controls for local NAS/SAN storage, audit physical rack security, and protect live broadcast streams from external interference or cyber threats.</li><li>Facilities &amp; Infrastructure Engineering: Partner with the Director of Facilities on capital physical infrastructure projects, including server room climate control/backup power systems, point-to-point network bridges between campus buildings, and network-connected facility security systems (CCTV, access control).</li><li>Disaster Recovery &amp; Asset Lifecycle: Oversee backup integrity for administrative and digital media files. Maintain a comprehensive registry of technical assets, software licenses, and lifecycle schedules.</li></ul>Qualifications, Skills, and Experience<ul><li>Experience: A minimum of 4-5+ years of professional experience, seamlessly splitting competencies between advanced live A/V production and enterprise IT network infrastructure.</li><li>Education &amp; Certifications: Post-secondary degree in a technical field or equivalent premium certifications (e.g., CompTIA Network+, Security+, Cisco CCNA, or specialized A/V certifications like CTS) are highly desirable.</li><li>IT &amp; Security Expertise: Deep understanding of TCP/IP networking, VLANs, firewall configurations, and data encryption.</li><li>A/V Production Mastery: Command of livestreaming ecosystems, digital video switchers, multi-source audio routing</li><li>Collaborative Skills: Exceptional communication skills with a track record of successfully managing vendor relationships and collaborating with organizational leadership.</li><li>Attributes: A methodical, calm-under-pressure problem solver who takes total ownership of technical ecosystems. Knowledge of, or a deep respect for, Jewish faith, traditions, and culture is highly preferred.</li></ul>Work EnvironmentThe BJ campus includes the Sanctuary building on 257 West 88th Street and the Community House on 270 West 89th Street, which are connected at the ground level.ScheduleThe AV &amp; IT Infrastructure Specialist is a full-time, non-exempt position. This role requires a flexible, non-traditional schedule with regular, required on-site presence on Friday evenings and Saturdays (Shabbat), as well as during major Jewish holidays, including the High Holy Days. Infrastructure maintenance and strategic vendor alignment can be scheduled flexibly across regular weekday business hours.Compensation &amp; BenefitsThis is a full-time non-exempt position with an annual salary range of $60,000 to $65,000. BJ offers highly subsidized medical, dental, and vision insurance policies, as well as vacation and sick days, over 20 paid (National and Jewish) holidays, a 403b retirement plan and many other benefits.To ApplyPlease complete the job application and attach a brief cover letter and resume and send to eelieson@bj.org. In your cover letter, highlight how this position aligns with your professional goals.Commitment to Diversity, Equity, and InclusionB&rsquo;nai Jeshurun is committed to creating a staff culture and congregational community that is accessible, inclusive, and equitable. We seek to build a community and staff that reflects and celebrates the diversity of America, New York City, and the Jewish community. We are looking for team members eager to contribute to our mission and related efforts.B&rsquo;nai Jeshurun is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for employees of all backgrounds. Each employment decision is based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, or any other protected category.Pay: $60,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>403(b)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

AV & IT Infrastructure Specialist

Remote Control Solutions

Job Title: Remote Help Desk Support Specialist Company: Remote Control Solutions Employment Type: Full-Time Salary: $32 - $35 USD per hour Job Overview Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused Remote Help Desk Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology. Responsibilities * Provide first-line technical support to clients via email, telephone, and remote support tools. * Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers. * Guide installers and suppliers through product installation, configuration, and programming processes. * Document all customer interactions, technical issues, and resolutions accurately within our help desk system. * Escalate complex or unresolved issues to the appropriate internal teams in a timely manner. * Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides. * Identify and report recurring technical issues and customer feedback to assist in product improvement. * Maintain a high level of professionalism and customer satisfaction in all communications. Qualifications * Proven experience in a technical support, IT help desk, or customer support role. * Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely. * Strong analytical and problem-solving capabilities. * A customer-centric mindset with a commitment to providing outstanding service. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with help desk software and remote support tools. * Experience supporting hardware products is highly desirable. * A background in electronics, security systems, or the access control industry would be a significant advantage.

Remote Help Desk Support Specialist

Starbridge

<div>
 
 About Starbridge
 
 
 
 Starbridge helps go-to-market teams win in the public sector. Government buyers signal their priorities constantly, in council meetings, budget documents, RFPs, and public records, but that intelligence is scattered across thousands of sources and impossible to track by hand. Our platform surfaces those signals, connects them to the right buyers, and turns them into pipeline.
 
 
 We move fast, stay close to our customers, and are building the category. This is a chance to join early and shape how we scale.
 
 
 
 About The Role
 
 
 
 We're hiring our first Solutions Engineer on the pre-sales side. You'll own pre-sales solutioning for prospective Starbridge customers, working hand in hand with our growing Account Executive team. You'll work shoulder-to-shoulder with Account Executives on our highest-leverage deals, lead the technical portions of customer demos, and serve as the bridge between live trial feedback and our product roadmap.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own trial environments end-to-end. Build custom Starbridge accounts for prospects &mdash; tuning accounts to each prospect's actual buying signals and use cases. The trial is often the most important moment in the deal. You own that it lands.
 </li>
 <li>
 Lead the technical side of customer demos. Support our growing team of AEs on technical questions, including integrations with CRM, API support, and MCP access.
 </li>
 <li>
 Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience.
 </li>
 <li>
 Make every AE sharper on the product. Own product enablement for new releases &mdash; translate what ships into how AEs demo it: what it does, why it matters, how to show it.
 </li>
 <li>
 Help shape this function as it grows. You're an early hire on a team that didn't exist three months ago. The systems, rituals, and rules of engagement are yours to define.
 
 
 </li>
 </ul>
 Why You&rsquo;ll Love This Role
 
 
 We're betting that the highest-leverage hire we can make right now isn't another sales manager or another AE &mdash; it's a specialist function paired with our reps on the deals that matter most. Two reasons:
 
 
 <ul>
 <li>
 The math. $25K+ ARR opportunities are ~24% of our 2026 pipeline by count but ~45% of pipeline by dollar value. A function focused exclusively at this threshold concentrates investment where the revenue is &mdash; without distracting AEs from the smaller-deal work they already run efficiently.
 </li>
 <li>
 The pattern. Every time we've won a strategic deal recently (Mark43, Imagine Learning, HMH), it's because a technical owner and an AE ran the deal together. We need to make that the structure, not the heroic exception.
 
 
 </li>
 </ul>
 You'll be measured on:
 
 
 <ul>
 <li>
 Win rate on $25K+ ARR opportunities you're attached to
 </li>
 <li>
 Trial-to-Validation conversion
 </li>
 <li>
 Time-to-first-meaningful-config on every trial you own
 </li>
 <li>
 Volume and quality of product feedback shipped to the roadmap
 </li>
 <li>
 AE feedback on the technical partnership
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years in a pre-sales / solutions engineering / sales engineering role at a B2B SaaS company &mdash; or a closely adjacent background (implementation engineer, technical CSM, deployment lead) where you owned the technical side of customer wins.
 </li>
 <li>
 Comfort getting into a product. You can pick up any SaaS platform's data model in a week and start configuring it like you've used it for a year. You enjoy this &mdash; debugging a misbehaving integration is a fun way to spend an afternoon.
 </li>
 <li>
 A consultative instinct. You ask questions before you build. You understand that the wrong build well-executed is still the wrong build. You're allergic to demoing without context.
 </li>
 <li>
 Strong written and live communication. You can run a 45-minute call with a CIO, a director of procurement, and an end user &mdash; and have all three feel heard. You can also write a clean product feedback brief that engineering will actually read.
 </li>
 <li>
 AI-forward operator. You'd rather automate a workflow than do it twice. When a new model ships, you're testing it against your workflows that week.
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 We move fast &mdash; really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed. All interviews are conducted via Google Meet.
 
 
 How We Work
 
 
 <ul>
 <li>
 Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.
 </li>
 <li>
 Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.
 </li>
 <li>
 Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.
 </li>
 <li>
 In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.
 
 
 </li>
 </ul>
 
 
 Benefits include:
 
 
 
 
 <ul>
 <li>
 Competitive salary + early-stage equity
 </li>
 <li>
 Comprehensive medical, dental, and vision insurance
 </li>
 <li>
 Company provided lunch in office everyday
 </li>
 <li>
 75% coverage of Chelsea Piers Fitness membership
 </li>
 <li>
 Unlimited PTO
 </li>
 <li>
 Regular offsites (NYC + global locations)
 
 
 </li>
 </ul>
 Compensation Range: $125K - $175K
 
 
</div>

Solutions Engineer

PubMatic

<div>About the Role:

We're hiring a Programmatic Trading Specialist to join our growing team in New York on a hybrid schedule. (3 days in office). 
 
The successful candidate will have a unique ability to combine their programmatic trading knowledge, technical and creative thinking with strong communication skills. 
The programmatic trading specialist is part of the Advertiser Solutions team, taking responsibility for advertisers' campaigns in the Activate platform. Activate is an end to end solution that puts buyers in control of their media buying strategy, while simultaneously driving more revenue to publishers. They help clients plan, set up, optimize, troubleshoot and measure their programmatic campaigns. They are also helping document processes and suggesting platform improvements, as Activate scales.

What You'll Do:
<ul>
<li>Own sizeable client budgets throughout the entire media buying lifecycle, from media planning, execution, optimization, reporting, analysis and insights</li>
<li>Drive repeatable, scalable client successes by leveraging your strong background and track record of achievements in programmatic media trading</li>
<li>Oversee quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met</li>
<li>Treat client campaigns as your own- always looking for ways to optimize budgets and improve upon current tactics</li>
<li>Respond to client requests in a timely manner</li>
<li>Participate in client meetings as a subject matter expert</li>
<li>Create and maintain comprehensive documentation of programmatic media plans/buys</li>
<li>Identify new opportunities or processes to work more efficiently both internally/externally</li>
</ul>
Who You Are:
<ul>
<li>2+ years of hands-on programmatic trading experience is a must</li>
<li>Applied knowledge of key industry partners for fraud, viewability, brand safety, data and similar</li>
<li>Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment.</li>
<li>Excellent critical thinking and communication skills</li>
<li>Proactive approach</li>
<li>Process-oriented with excellent attention to detail</li>
<li>Ability to prioritize various requests and responsibilities.</li>
</ul>
Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days &quot;in office&quot; and 2 days &quot;working remotely&quot;) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About PubMatic

PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

#LI-HYBRID</div>

Programmatic Trading Specialist

MotifTales

<h2>Operations Specialist – Order Management (Remote)</h2>Location: Remote (United States) Employment Type: Full-Time Schedule: Monday–Friday, 40 hours per week Compensation: $38.00 per hour<h2>About the Role</h2>We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience.The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.<h2>Key Responsibilities</h2>Process, review, and maintain customer orders with a high degree of accuracy.Verify order details, pricing, shipping information, and product availability.Coordinate with internal departments to support timely order fulfillment.Monitor order status and proactively resolve discrepancies or delays.Maintain accurate records in internal databases and order management systems.Prepare operational reports and assist with performance tracking.Respond to internal and external order-related inquiries in a professional manner.Identify opportunities to improve workflows and operational efficiency.Ensure compliance with company policies and data security standards.Support additional administrative and operational projects as assigned.<h2>Qualifications</h2>High school diploma or equivalent required; associate's or bachelor's degree preferred.1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.Strong organizational and time management skills.Excellent written and verbal communication skills.High attention to detail and accuracy.Ability to prioritize multiple tasks and meet deadlines.Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.Experience with ERP, CRM, or order management software is a plus.<h2>Preferred Skills</h2>Problem-solving and critical thinkingData entry accuracyProcess improvement mindsetTeam collaborationCustomer service orientationAdaptability in a remote work environment<h2>Benefits</h2>Competitive hourly payPaid trainingHealth, dental, and vision insurancePaid time off and company holidays401(k) with company match (where applicable)Employee assistance programProfessional development opportunitiesCollaborative remote work environmentCareer growth opportunities<h2>Equal Opportunity Employer</h2>We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Operations Specialist

Optiv

<div><div>This position is field-based and will be hired in the New York Metro area.</div><div><div><div><div><div><div><div><div><div>
As a Account Executive aka. Client Director (CD) you&rsquo;ll focus on selling Optiv security services and security technology solutions to a select few key strategic accounts (typically less than 10) within a geographic territory. You&rsquo;ll be responsible for owning and coordinating all aspects of the sales cycle within your assigned account(s) and leading a cross-functional team to build and execute a multi-year strategic account management plan for each of your accounts. Members of this cross-functional team will include a Client Solution Architect, Executive Advisory Director, Client Operations Specialist, and one or more Client Associates. For clarity, the CD will lead this team, although team members will be managed from a Human Relations perspective by managers within their respective organizations. As such, the CD is not considered to be a people management position but rather the leader of sales execution with support of your team.
Development of a multi-year strategic account management plan is a core and critical responsibility for the CD. You&rsquo;ll lead your team to identify and understand your client&rsquo;s core business objectives and how they correlate to mitigating business and cyber security risk. Based upon this understanding of the client, you&rsquo;ll lead your team to collaborate with client leadership to refine and/or build a security strategy and subsequently develop and propose solutions to address client security needs over a multi-year period. Ideally this will take the form of very large and complex solutions comprised of security management consulting, hardware and software security technologies, advisory, implementation and support services, and managed security services. An overarching goal is to establish a trusted relationship with the client that results in Optiv being their primary security solution partner and provider.
You&rsquo;ll also lead your team with a heightened focus on ever-enhancing client satisfaction. This will include meeting with clients early in the year to understand and document their business, technology and security goals, as well as client expectations of Optiv in support of attaining those goals. You&rsquo;ll review these goals, expectations and progress with your clients quarterly, engaging Optiv executives and resources as necessary to ensure that your team is on track to achieve or exceed these client-defined goals.
How you'll make an impact<ul><li>
Build trusted, effective and productive relationships with client executives at multiple levels within assigned accounts.</li><li>
Lead your team to create a multi-year strategic account management plan based upon identified client business, technology and security goals, coupled with Optiv&rsquo;s understanding of security trends, threats, and points of view for each assigned account.</li><li>
Build a large sales pipeline, ideally 3-4 times assigned targets, within assigned accounts and achieve/exceed gross margin objectives in excess of $3.5M annually.</li><li>
Manage current and multi-quarter forecasts with a high degree of accuracy, currency and integrity.</li><li>
Lead a cross-functional team to execute with discipline and in alignment with Force Management principles such as MEDDICC and Command of the Message, among others.</li><li>
Effectively communicate Optiv&rsquo;s value proposition as it relates to security services and technologies expertise and capabilities.</li><li>
Build strong, collaborative and productive relationships with technology partners and their respective sales personnel to both gain and share leads in support of building qualified pipeline and maximizing mutually beneficial sales opportunities.</li><li>
Initiate and/or monitor and mediate all necessary communications between clients, vendors and members of your team (technical, sales, client operations, etc.) within each account.</li><li>
Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements and client satisfaction.</li></ul>
What we're looking for<ul><li>
Experience in solution and services-based sales through work in an Information Technology or Security environment typically gained over 7-10 years.</li><li>
Proven ability to build and execute territory and strategic account management plans with a track record of exceeding multi-million-dollar gross margin quotas.</li><li>
Demonstrated ability to lead cross-functional dotted-line teams comprised of sales, technical, and support personnel in a highly effective fashion.</li><li>
Strong business acumen and ability to correlate business goals with business and cyber security risk in support of developing complex security technology and services solutions.</li><li>
Demonstrated ability to build strong and productive business relationships with key executives and sponsors within assigned accounts.</li><li>
Strong presentation, verbal and written communication skills.</li><li>
Strong negotiation experience</li><li>
Experience in and knowledge of the IT security market and competitors.</li><li>
Experience in and knowledge of the Risk &amp; Compliance market and competitors.</li><li>
History of demonstrated achievement exceeding plan and expectations.</li></ul>
Preferred skills<ul><li>
Experience in building and selling complex and multi-year hardware, software, services and financing solutions to Fortune 1000 clients.</li><li>
Experience in and knowledge of the IT Infrastructure market and competitors.</li><li>
Experience selling management consulting services.</li></ul><ul><li>
#LI-Remote</li><li>
#LI-KW1</li></ul></div></div></div></div></div></div></div></div></div>
Total Target Compensation
$250,000 &ndash; $300,000+ Annually
The Estimated Total Target Compensation for this role includes base salary and an uncapped bonus plan where you are paid both on new and renewal business. It is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.
What you can expect from Optiv<ul><li>
A company committed to our inclusive value through our Employee Resource Groups</li><li>
Work/life balance</li><li>
Professional training resources</li><li>
Creative problem-solving and the ability to tackle unique, complex projects</li><li>
Volunteer Opportunities. &ldquo;Optiv Chips In&rdquo; encourages employees to volunteer and engage with their teams and communities.</li><li>
The ability and technology necessary to productively work remotely/from home (where applicable)</li></ul>
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv&rsquo;s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.</div>

Account Executive - Cybersecurity | New York Metro

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