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mental health technician

Lightfully Behavioral Health

<div>
 
 Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.
 
 
 Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to
 
 light fully
 
 .
 
 
 
 
 This is a full-time position with a 3 PM-11 PM schedule.
 
 
 
 
 
 
 Job Summary:
 
 
 
 &nbsp;
 
 
 
 
 Client Care Technicians (CCTs) provide aid, supervision, and protective oversight of clients during assigned shifts. CCTs oversee the self-administration of medication for clients.
 
 
 &nbsp;
 
 
 
 
 
 Major Responsibilities:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Supports clients&rsquo; physical and psychological safety.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Monitors and oversees clients&rsquo; self-administration of medication.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Completes accurate and timely documentation of observations during shifts. CCTs ensure that documentation accurately reflects all changes in client&rsquo;s condition and notify clinical staff of any noteworthy observations (e.g., medical, psychological, and emotional symptoms, non-compliance in programming, and behavior usage).&nbsp;
 
 
 &nbsp;
 
 </li>
 <li>
 
 Transports clients on outings, doctor&rsquo;s appointments, etc.&nbsp;
 
 
 &nbsp;
 
 </li>
 <li>
 
 Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client&rsquo;s plan of care.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Assists clients with nutritional and dietary needs as indicated. This may include meal and snack assembly.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Assists with clients in a pleasant, professional, and efficient manner.&nbsp; Seeks assistance of licensed staff when needed.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Assists in the admission and discharge process, including orientation, belongings inventory, and facility tour.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Leads/Co-leads and facilitates groups (as appropriate to licensure)&nbsp;
 
 
 &nbsp;
 
 </li>
 <li>
 
 Performs all other duties assigned by supervisor.&nbsp; This could include some light housekeeping duties, conducting inventory, prepping supplies for the next day, etc.
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 Specific Skills/Competencies:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Excellent written and verbal communication skills.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Excellent organizational and time management skills.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Proficient in Microsoft Office Suite or similar software.
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 General Skills and Requirements:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Able to communicate effectively in English, both verbally and in writing.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Able to work for prolonged periods sitting at a desk and working on a computer.
 
 
 &nbsp;
 
 </li>
 <li>
 
 In keeping with DSS regulations, this position&hellip;
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Must meet DSS requirements for &lsquo;facility manager&rsquo;, see experience below
 
 
 &nbsp;
 
 </li>
 <li>
 
 
 
 One-year
 
 
 full-time experienc
 
 
 e, or its equivalent, working with the client group to be served
 
 
 
 OR
 
 
 
 Two years&rsquo; experience as a member of the social work staff in a group home
 
 
 
 <ul>
 <li>
 
 If the employee does not have the required experience listed, they can provide documentation of completion with a passing grade, from an accredited or approved college or university, of 15 college semester or equivalent quarter units in behavioral sciences, 9 units of which must be in courses relating to children with behavioral problems which may be the result of abuse, neglect, or emotional trauma. The courses may include, but are not limited to curriculums in Corrections, Psychology, Social Work, or Social Welfare.&nbsp;
 
 </li>
 </ul>
 </li>
 <li>
 
 Must be at least 21 years of age
 
 
 &nbsp;
 
 </li>
 <li>
 
 Complete First Aid Training (First Aid Certificate)
 
 
 &nbsp;
 
 </li>
 <li>
 
 Complete required health screening, TB clearance, Criminal Record Clearance
 
 
 &nbsp;
 
 </li>
 </ul>
 </li>
 </ul>
 
 
 The pay range for this position is $23-25/hour.
 
 
 
 &nbsp;
 
 
 At Lightfully, we believe in caring for our team as much as we care for our clients. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits for full-time employees include:
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Medical, dental, and vision insurance&nbsp;
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Self-care days&nbsp;
 </li>
 <li>
 401(k) plan
 </li>
 <li>
 Continuing education and professional development opportunities
 </li>
 <li>
 Employee assistance program (EAP)
 </li>
 <li>
 A supportive, mission-driven culture that values authenticity, connection, and integrity
 </li>
 </ul>
 
 &nbsp;
 
</div>

Mental Health Technician

Mindful Health Solutions

<div>
 
 
 Patient Care Technician
 
 
 
 
 
 
 
 About the role:
 
 
 
 Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
 </li>
 <li>
 No weekends
 </li>
 <li>
 7 paid holidays + 1 Float Holiday per year.
 </li>
 <li>
 Competitive Paid Time Off (PTO) accrual structure.
 </li>
 <li>
 Employee Benefits available to Full-Time team members.
 </li>
 <li>
 Hands-on patient care with no exposure to needles or blood.
 </li>
 </ul>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure compliance with HIPAA and confidentiality regulations.
 </li>
 <li>
 Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
 </li>
 <li>
 Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
 </li>
 <li>
 Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
 </li>
 <li>
 Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
 </li>
 <li>
 Maintain accurate schedules, patient demographics, and insurance information.
 </li>
 <li>
 Collect deductibles, co-insurance, and co-pays from patients.
 </li>
 <li>
 Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
 </li>
 <li>
 Scan medical documents and ensure the integrity of records in Electronic Medical Records software.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
 </li>
 <li>
 Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
 </li>
 <li>
 Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
 </li>
 <li>
 Demonstrate outstanding written, verbal, and organizational abilities.
 </li>
 <li>
 Foster excellent communication and collaborate effectively within a team environment.
 </li>
 <li>
 Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
 </li>
 <li>
 Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
 </li>
 <li>
 Preferably hold an Associate&rsquo;s or Bachelor&rsquo;s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.
 </li>
 </ul>
 
 
 
 
 
 Pay range: $22.00 to $25.00 per hour.
 
 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.
 
 
 
 
 
 
 About the Company:
 
 Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.
 
</div>

Patient Care Technician

BayMark Health Services

<div>
 
 Description
 
 
 
 Per Diem Dispensing Nurse &ndash; LPN/LVN
 
 
 MedMark Treatment Center is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of maintaining dispensing equipment, managing medication inventory and reporting patient treatment information.
 
 
 An ideal dispensing nurse candidate works cooperatively with supervisory counseling staff and demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Administer daily medication to patients in accordance with program policy and medical protocols.
 </li>
 <li>
 Use automated dispensing system(s), calibrate pump and maintain dispensing equipment
 </li>
 <li>
 Produce and maintain appropriate records and reports as required by Company protocol, Federal and State Regulations
 </li>
 <li>
 Ensure compliance with security standards for the distribution and storage of controlled substances as set forth in the Code of Federal regulations
 </li>
 <li>
 Order, receive and stock medication in accordance with DEA and State regulations. (If granted Power of Attorney)
 </li>
 <li>
 Provide daily assessment of patients
 </li>
 <li>
 Assist Nursing Supervisor to orient new nursing staff
 </li>
 <li>
 Other related duties as determined by supervisor
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Current &amp; good standing Licensed Practical Nurse (LPN) / Licensed Vocational Nurse (LVN) license in the State of California. In CA only, a CA license as a Psychiatric Technician may be substituted for nursing license. Current CPR certification required
 </li>
 <li>
 EMR &amp; computer proficiency desired
 </li>
 <li>
 Experience in chemical dependency preferred, self-motivated and directed, must have a positive attitude toward individuals in substance abuse treatment.
 </li>
 <li>
 Satisfactory drug screen and criminal background check.
 
 
 </li>
 </ul>
 Salary Range:
 
 
 Salary ranges from $30.50 to $31.50 an hour.
 
 
 The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.
 
 
 Qualified Per Diem Employees receive:
 
 
 <ul>
 <li>
 401K Retirement Plan
 </li>
 <li>
 Accrued Sick Time
 </li>
 <li>
 Candidate Referral Program
 </li>
 <li>
 BayMark University Learning
 
 
 </li>
 </ul>
 Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.
 
 
 Here is what you can expect from us:
 
 
 MedMark Treatment Center, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.
 
 
 MedMark Treatment Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran&rsquo;s status or any other classification protected by State/Federal laws.
</div>

On-Call Dispensing Nurse

Liberty Healthcare Corporation

<div>Psychologists are encouraged to consider an available Clinical Supervisor position with Liberty Healthcare&rsquo;s multi-site forensic mental health program in California.

This program exclusively serves justice-involved adults who are experiencing mental illness and have recently been determined to be incompetent to stand trial.

The goal of this program is to provide rapid mental health services to people in need - so they may achieve improved behavioral health outcomes as quickly as possible.

Services are provided onsite to inmates at several county jails in located in San Bernardino, Riverside, San Diego, and San Mateo Counties.

As Liberty Healthcare&rsquo;s Clinical Supervisor, you will enjoy an array of responsibilities, including:
<ul>
<li>Overseeing forensic evaluations for people who are justice involved and experiencing mental illness</li>
</ul><ul><li>Ensuring clinical services are consistent with best practices in the forensic mental health field</li>
</ul><ul><li>Leading various quality assurance, compliance, and training initiatives</li>
</ul><ul><li>Direct and indirect supervision of licensed clinicians and ancillary professionals</li>
</ul><ul><li>Collaborating with the program&rsquo;s Executive Director as well as program leaders and staff
</li></ul><ul><li>Fostering collaborative relationships with stakeholders at the California Department of State Hospitals and county sheriff&rsquo;s departments</li>
</ul><ul><li>Providing clinical services occasionally as needed</li>
</ul>
This is primarily a remote role which will allow you to work remotely from your home office in California. Although infrequent, you may be required to occasionally travel to service locations (mostly in Southern California).

As a full-time employee of Liberty Healthcare in this role, you can expect:
<ul>
<li>Starting pay between $130,000 and $145,000 (depending on qualifications)</li>
</ul><ul><li>Health insurance, dental insurance, vision insurance, life insurance, and disability insurance</li>
</ul><ul><li>30 days of paid time off each year for holidays, vacation, sick leave, and personal days</li>
</ul><ul><li>Health Savings Account, 401k plan, and other perks</li>
</ul>
Full details on Liberty's benefits plan are available at www.libertyhealthcare.com/upload/143.pdf
You are a good fit for this role if you possess the following:
<ul>
<li>Professional licensure in California as a Clinical Psychologist</li>
</ul><ul><li>At least two years of forensic mental health experience</li>
</ul><ul><li>Knowledge of best practices in the evaluation and treatment of justice involved people who are experiencing mental illness</li>
</ul><ul><li>Ability to lead others</li>
</ul>
Although this is a remote position, California residency is required.

Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.

If you would like to speak with someone before applying - contact Liz Salazar directly at (610) 590-3751 or elizabeth.salazar@libertyhealth.com

Click &ldquo;Apply&rdquo; and submit your CV for immediate consideration.</div>

Forensic Psychologist - Clinical Supervisor

STARS Behavioral Health Group

<div><h1 class="jobSectionHeader">Partner with us in making a positive change!</h1>
Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.
Job Title:
Registered Nurse
Division/Program:
Star View Community Services
Starting Compensation:
50.00 - 60.00 USD Per Hour
Working Location:
Los Angeles, CA
Working Hours/Shift:
Mon - Fri: 9 AM - 5 PM
Why Join Our Team?<ul><li>
Competitive Compensation: Offering a salary that matches your skills and experience.</li><li>
Generous Time Off: Enjoy ample vacation and holiday pay.</li><li>
Comprehensive Benefits Package:</li><li><ul><li>
Employer-paid medical, dental, and vision coverage.</li><li>
Additional voluntary benefits to support your lifestyle.</li></ul></li><li>
Professional Growth Opportunities:</li><li><ul><li>
On-the-job training with access to paid CEU opportunities.</li><li>
Career development programs designed to help you grow.</li><li>
Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).</li></ul></li></ul>
Employee Recognition &amp; Rewards: A culture that celebrates and rewards your hard work and dedication<div>
What you bring to SBHG (qualifications):</div><ul><li>
Spanish Speaking Preferred</li></ul><div>
Education<ul><li>
Graduation from an accredited school of registered nursing, required.</li><li>
Bachelor&rsquo;s degree, preferred.</li></ul></div><div>
Experience<ul><li>
One (1) year experience in a behavioral health setting</li></ul></div><div>
License or Certification<ul><li>
Valid Current California RN license.</li><li>
Current CPR and First Aid certification.</li><li>
Current CA Driver License</li></ul></div><div> 
How you will make a difference (job overview):</div><div>
The Registered Nurse (RN) is responsible for delivering comprehensive nursing care and providing a full range of clinical services to clients enrolled in the program. This position plays a key role in supporting client wellness through assessment, intervention and health education. The RN ensures that clients&rsquo; medical, physical, and health-related needs are addressed in a timely, and trauma-informed manner. This is a field/office based role, with services provided primarily in community settings, client homes, and other outreach locations. The RN collaborates with ICM, ACT, and FACT team members to assess, coordinate, and address clients&rsquo; physical health needs.</div><div> 
Division/Program Overview:</div><div><ul><li>
Community Based programs.</li><li>
Provides programs for children, adolescents, and transitional age youth (TAY) with Mental Health services.</li><li>
An experienced staff of psychiatrists, psychologists, social workers, mental health therapist / Clinician, parent partners, and other counselors</li><li>
Provide case management, mental health care, and a range of support services in schools, homes or other community settings.</li><li>
Partner with family members, school administrators and faculty, county social workers, case managers, probation officers, and other agencies.</li><li>
Utilize Evidence Based Practice (EBP) to ensure clients make positive changes in their life.</li></ul></div> 
Learn more about SBHG at: https://www.starsinc.com/stars-inc/
For Additional Information:
Jerevilla@starsinc.com</div>

Registered Nurse

Cineverse

<div>Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com. 
Matchpoint is an award-winning, AI-powered, automated media supply chain that transforms how media and entertainment companies manage and deliver streaming video assets. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite &ndash; Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) &ndash; which provides real-time control, transparency, scalability, and operational efficiency. With the recent additions of Giant Worldwide and IndiCue, Matchpoint uniquely combines automation, enterprise-level execution, and advertising technology &ndash; going beyond traditional infrastructure to provide enhanced monetization, real-time content optimization, and high-volume distribution. 
Conformance Technician manipulate and edit audio, video and subtitle files to match client and vendor specifications for streaming platforms. Great opportunity for someone who is a team-oriented, technically skilled, systems-oriented, and has an overall &quot;Roll Up Your Sleeves&quot; approach to troubleshooting. Day and swing shifts are available; please indicate if you have a preference. The ideal Conformance Technician will possess at least 2 years of experience working with various formats of digital video sources and encoding, including expertise in Digital Portal specs. 
Key Responsibilities
<ul>
<li>Quickly comprehend technical specifications and apply that understanding.</li>
</ul><ul><li>Monitor and prioritize a high volume and time sensitive order queue.</li>
</ul><ul><li>Ensure source assets are restored and conformed as required.</li>
</ul><ul><li>Validate video, audio and timed text media assets against a variety of client and internal specifications.</li>
</ul><ul><li>Communicate and document internal rejections to the appropriate teams.</li>
</ul><ul><li>Verify integrity of deliverables and delivery package prior to servicing.</li>
</ul><ul><li>Maintain servicing action logs as needed</li>
</ul><ul><li>Succinctly and efficiently handoff projects with next-up shifts</li>
</ul><ul><li>Operate with a high sense of urgency and discretion</li>
</ul><ul><li>Other tasks as needed to meet project deadlines</li></ul> 


Essential Qualifications / Competencies
<ul>
<li>Conforming audio, video, and subtitle/caption content to platform specifications (iTunes, Netflix, Hulu, Amazon, etc.).</li>
</ul><ul><li>High level understanding of subtitling specification and formats, audio sample rates, video frame rates, SMPTE timecode and traditional multichannel audio configurations (2.0, 5.1, 7.1, ATMOS).</li>
</ul><ul><li>Understanding of industry format standards such as PAL, NTSC, timecode, framerate, codec, audio settings/configurations, Frame Rate Conversions, captions, subtitles, forced Narrative, SDH</li>
</ul><ul><li>Knowledge of post-production guidelines and workflows using tools such as Adobe Premiere Suite, Clipster, Transkoder, Cortex, Resolve, and various transcoding utilities such as Compressor, AME, Episode Pro.</li>
</ul><ul><li>Excellent written and verbal communication skills and the ability to communicate and collaborate with other groups.</li>
</ul><ul><li>Strong data entry and proofreading skills.</li>
</ul><ul><li>Ability to work independently.</li>
</ul><ul><li>Proficient with both Mac and PC operating systems.</li>
</ul>Comfortable with change and able to adapt as needed to meet the needs of our clients. 
<ul><li>
</li></ul> 
Desired Skills and Experience
<ul>
<li>Experience in a post-production or media creation environment.</li>
</ul><ul><li>Understanding of video compression and various codecs used by VOD platforms and broadcasters.</li>
</ul><ul><li>Ability to work independently while managing a heavy workload.</li>
</ul><ul><li>Strong organization skills and ability to prioritize and meet tight deadlines.</li>
</ul><ul><li>Enjoy work in a fast-paced environment.</li>
</ul><ul><li>Excellent oral and written communication skills.</li>
</ul><ul><li>Attention to detail.</li>
</ul><ul><li>A positive, can-do attitude and team player.</li>
</ul><ul><li>Ability to work flexible shifts (AM, PM, Weekends).</li></ul> 


Cineverse Giant Worldwide is an Equal Opportunity Employer and does not tolerate or promote discrimination or harassment of any kind. Cineverse Giant Worldwide does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. All employment decisions are made on the basis of qualifications, merit, and business need.</div>

Conformance Technician

Didi Hirsch Mental Health Services

<div><div>Crisis Line Training Specialist (Olympic Suicide Prevention Center)

This is a fully remote position. The pay range for this position is between $26.37-$30.33 hourly.

This role requires a three-week 40-hour per week training at the start of employment.
The standard shift is Monday-Friday from 9:00a-5:30p PST (with flexibility as needed).

Our work schedules are subject to change as necessary to meet the Agency&rsquo;s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.

Summary
</div>
As a Crisis Line Training Specialist, you will support the implementation of training and onboarding for new crisis line staff and volunteers. You will help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics. You will support the crisis line foundational training, specialized program training, and continuing education.

Primary Duties
<ul>
<li>Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding progress.</li>
<li>Reach out to interested potential volunteers from outreach events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process.</li>
<li>Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with current practices.</li>
<li>Maintain cross-training across key crisis line services&mdash;including call, chat/text, follow-up, and shift supervision&mdash;to provide knowledgeable support across all phases of training.</li>
<li>Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks.</li>
<li>Assist the Training Coordinators in creating training lectures, activities, and materials using best practices.</li>
<li>Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs.</li>
<li>Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises.</li>
<li>Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback.</li>
<li>Distribute the appropriate make-up materials, coordinating make-up sessions and additional support for trainees as appropriate.</li>
<li>Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue.</li>
<li>Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance.</li>
<li>Recruit and coordinate role players and mentors for each training cohort.</li>
<li>Participate in the evaluation of new trainees by assessing skill development and readiness to begin on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help develop appropriate next steps.</li>
<li>Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line.</li>
<li>Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling outside of standard training hours.</li>
<li>Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted skill-building sessions.</li>
<li>Support returning volunteers or staff by conducting refresher role plays and providing structured opportunities to practice required skills after breaks in service.</li>
<li>Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees.</li>
<li>Collaborate with team members to ensure a smooth and consistent experience across training programs.</li>
<li>Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention.</li>
</ul>
Position Requirements
<ul>
<li>High School diploma or equivalent.</li>
<li>Minimum one year of experience working in a mental health related position or in a training/educational setting.</li>
<li>Experience working on a crisis line (call, chat/text) is preferred.</li>
<li>Working knowledge of mental health services and suicide prevention services.</li>
<li>Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.</li>
<li>Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.</li>
<li>Superior organizational skills to manage multiple projects simultaneously.</li>
<li>Effective collaboration and relationship building skills.</li>
<li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently.</li>
<li>Ability to use analysis, experience, and judgment to make effective decisions.</li></ul> 

<div>
<div><div>Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity &amp; Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
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Crisis Line Training Specialist

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