customer support specialist Jobs in Washington

customer support specialist

end user computing technician ii Jobs in Washington

end user computing technician ii

field service analyst

infrastructure engineer (data center) Jobs in Washington

infrastructure engineer (data center)

it specialist (customer support) Jobs in Washington

it specialist (customer support)

mid level service desk technician

ActioNet

<div><p><b>Location:</b> Washington, D.C.<br>
<b>Clearance Requirement:</b> U.S. Citizenship with eligibility for High Public Trust</p><p>
ActioNet is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1&ndash;3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment.</p><p><b>
Salary Range: 58K-65K</b></p><div>
Key Responsibilities<br>
<ul><li>Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system</li><li>Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices</li><li>Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols</li><li>Document all support interactions in the ticketing system with clear, accurate, and timely updates</li><li>Assist in user account creation, password resets, and access management in Active Directory and other platforms</li><li>Help end users with troubleshooting VPN connections such as Zscaler</li><li>Follow standard operating procedures for common support requests and troubleshooting</li><li>Share new issues and solutions in the knowledge base to support team learning</li><li>Provide excellent customer service by maintaining a professional and empathetic approach in all interactions</li><li>Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery</li></ul></div><div>
Minimum Qualifications<br>
<ul><li>Bachelor&rsquo;s degree or equivalent experience (Computer Science, IT, or related field preferred)</li><li>1&ndash;3 years of experience in a technical support or help desk role</li><li>Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware</li><li>Familiarity with ServiceNow or other ticketing systems</li><li>Strong communication, problem-solving, and interpersonal skills</li><li>Ability to prioritize and manage time effectively in a dynamic environment</li></ul></div><div>
Preferred Qualifications<br>
<ul><li>CompTIA A+, ITIL Foundations, or other relevant IT certifications</li><li>Experience supporting remote users or working in a multi-location organization</li><li>Exposure to Active Directory, Office 365, VPN, and remote desktop tools</li><li>Basic knowledge of ITIL, ITSM frameworks, or MSP environments</li><li>Familiarity with Microsoft Intune, Azure Portal, or Entra ID</li></ul></div><div>
Work Environment<br>
<ul><li>May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects</li><li>Position is onsite based on business needs</li><li>Standard hours of operation are 7:00am&ndash;6:00pm EST, Monday through Friday</li></ul></div><div>
</div><div><b>
ActioNet</b> is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!</div><div>
</div><div><b>
Core Capabilities:</b></div><ul><li>
Advanced and Managed IT Services</li><li>
Agile Software Development</li><li>
DevSecOps</li><li>
Cybersecurity</li><li>
Health IT</li><li>
C4ISR &amp; SIGINT</li><li>
Data Center Engineering &amp; Operations</li><li>
Engineering &amp; Installation</li></ul><div><b>
Why ActioNet?</b></div><div>
At ActioNet, our Passion for Quality is at the heart of everything we do:</div><ul><li><b>
Commitment to Employees</b>: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.</li><li><b>
Commitment to Customers</b>: We are committed to our customers by driving and sustaining Service Delivery Excellence.</li><li><b>
Commitment to Community</b>: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.</li></ul><div><b>
ActioNet is proud to be named a Top Workplace</b> for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.</div><div><b>
What's in It For You?</b></div><div>
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?</div><div>
</div><div>
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
</div><div><b>
Full-Time Employees are eligible to participate in our ActioNet&rsquo;s Benefits Program:</b></div><ul><li>
Medical Insurance</li><li>
Vision Insurance</li><li>
Dental Insurance</li><li>
Life and AD&amp;D Insurance</li><li>
401(k) Savings Plan</li><li>
Education and Professional Training</li></ul></div><p></p>

Mid Level Service Desk Technician

Corus International

<div><p><b>Position Title:</b> Senior Associate, IT Service Desk Coordinator</p><p><b>
Position Type:</b> Regular Full-Time</p><p><b>
Department:</b> Finance &amp; Administration</p><p><b>
Location:</b> Washington, DC - Hybrid</p><p><b>
Salary Range:</b> $62,000 - $80,000 - $99,000</p><p>
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.</p><p>
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.</p><p>
Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC.</p><p><b>
Position Summary:</b></p><p>
The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards.</p><p><b>
Responsibilities:</b></p><ul><li>
Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).</li><li>
Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.</li><li>
Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks.</li><li>
Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy.</li><li>
Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures.</li><li>
Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements.</li><li>
Actively resolve Tier 1, Tier 2, and Tier 3 tickets, escalating as needed to stabilize services, address coverage gaps, and support VIP or major incident workstreams.</li></ul><p><b>
Supervisory:</b></p><ul><li>
This position does not supervise staff.</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience.</li><li>
Experience in queue management, major incident communications, and stakeholder handling.</li><li>
Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management.</li><li>
Proficiency with standard office tools and ITSM infrastructure software</li><li>
Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools.</li><li>
Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences.</li><li>
Ability to coach and influence others.</li><li>
Ability to troubleshoot and resolve technical issues calmly and effectively.</li><li>
Quick learner with strong retention of new information.</li><li>
Skilled in managing multiple tasks and shifting priorities in a fast-paced environment.</li><li>
Ability to work on call during evenings and weekends as needed.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience working in a global NGO environment preferred.</li><li>
Scripting/automation basics (Power Automate, PowerShell) a plus.</li></ul><p><b>
Physical and Mental Requirements:</b></p><ul><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
Must be able to lift, carry or otherwise move up to 50 pounds as needed.</li></ul><p><b>
Other Duties:</b></p><p>
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.</p><p>
Working Conditions, Travel and Environment</p><ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
Must have authorization to work in the country of assignment.</li></ul><p>
As a member of the Corus Family, each employee is expected to:</p><ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul><p><br>
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</p></div><p></p>

Senior Associate, IT Service Desk Coordinator

Advanced Program Analytics

<p><b>Future Operations Training Analyst</b><br/>Mid Level | Full-Time<br/>Travel :10 %<br/>Start: As soon as possible<br/>Location: Washington DC</p><p><b>Description:</b><br/>Support a Foreign Military Sales (FMS) training program by managing customer expectations, assessing requirements, and coordinating training schedules. Analyze and validate training data, identify trends, and recommend solutions to meet evolving program needs.</p><p><b>Key Responsibilities:</b></p><ul><li>Assess training requirements and program impacts; recommend solutions using data analysis and project management skills.</li><li>Coordinate and track training events with Manpower, Personnel, and Training (MPT) stakeholders.</li><li>Manage schedules and reporting using Excel, Power BI, MS Project, and other MS Office tools.</li><li>Prepare clear documentation, briefings, and reports.</li></ul><p><b>Qualifications:</b></p><ul><li>8+ years U.S. Navy ship experience (LCS-1 class preferred).</li><li>5+ years project management (Agile preferred).</li><li>3+ years FMS Case Student programming or NETC quota management (CANTRAC).</li><li>Experience with FMS tracking tools (SANWeb) and DoD Security Assistance programs (preferred).</li><li>Strong data analysis skills (Excel), reporting (PowerPoint/Word), and interpersonal communication.</li><li>Bachelor&rsquo;s degree in business or equivalent experience.</li><li>Active DoD Secret clearance and U.S. Citizenship.</li></ul><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Security clearance:</p><ul><li>Secret (Required)</li></ul><p>Ability to Commute:</p><ul><li>Washington, DC 20003 (Required)</li></ul><p>Work Location: In person</p>

Operations Training Analyst (FMS)

Sparkbit 360

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   Job Description
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   Position Overview: We are searching for a reliable and detail-oriented Front Desk Agent to support daily front office operations and assist with administrative tasks at our Washington location. This role works closely with team members to ensure organized records, efficient communication, and smooth day-to-day operations.
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   Greet and welcome visitors, clients, and team members in a professional manner
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   Manage incoming calls, emails, and general inquiries
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   Maintain organized records of visitor logs, appointments, and office activities
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   Assist with scheduling meetings and coordinating front desk activities
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   Provide friendly and professional assistance to guests and staff
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  Qualifications:
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   High school diploma or Associate degree preferred
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   Strong organizational and time-management skills
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   Ability to work collaboratively in a team environment
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   Attention to detail and accuracy in handling information
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   Good communication and customer service skills
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  What We Offer:
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   Competitive pay
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   Opportunities for advancement
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   Professional development and training
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   Supportive and collaborative team environment
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Front Desk Agent

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite </b><b>1800 G Street, Washington, DC 20420</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div><div><br>
</div><div>#LI-JG1</div></div>

Customer Service Engineer (VA ESOM 1800 G Street)

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
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Work Arrangement / Schedule
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Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
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Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
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<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
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Maintain computers, systems, and printers in a professional setting | Required | 1 |
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Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
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Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
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Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
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Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
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Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
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Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
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A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
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<div><b>Background check:</b>
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<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Sunbelt Rentals

<div><p><b>Join Our Team!</b></p><p></p><p>
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.</p><p></p><p>
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.</p><p></p><p>
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!</p><p></p><p><b>
Job Description Summary</b></p><p></p><div>
Mechanic<br>
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Are you seeking an entrepreneurial, empowering workplace that allows you to:<br>
<ul><li>Build skills by working on a variety of makes, models &amp; equipment</li><li>Develop new skills for a career track in service or operation management</li><li>Work with an incredible team of people in a safety-focused environment</li></ul><br>
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Mechanic.<br>
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This mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet varies by location but primarily include Aerial Work Platforms, general construction tools and equipment. Our specialty lines locations may have a fleet of large-scale power-generators, pumps, HVAC systems and oil/gas related equipment.<br>
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Education or experience that prepares you for success:<br>
<ul><li>High school diploma or GED required, some trade school or equivalent training desired</li><li>3 to 5 years of mechanic experience with similar diesel equipment and/or heavy equipment or specialty lines equipment (large-scale generators, pumps, HVAC or Oil &amp; Gas equipment) strongly preferred</li></ul><br>
Knowledge/Skills/Abilities you may rely on:<br>
<ul><li>May need to provide mechanic&rsquo;s tools of the trade.</li><li>Advanced knowledge of hydraulic systems &amp; troubleshooting skills</li><li>Advanced knowledge of electrical systems &amp; troubleshooting skills</li><li>Ability to be flexible with changing priorities in a fast-paced environment.</li><li>Bilingual (Spanish or Other) may be required based on location needs</li></ul>
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class.<br>
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Qualified Veterans Welcome &amp; Encouraged to Apply!<br>
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The following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SB<br>
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Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician</div><p></p>
Base Pay Range: $21.38 - 29.39<p></p><div><p>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.<br>
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Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:</p><ul><li><p>
Health, Dental and Vision plans</p></li><li><p>
401(k) Match</p></li><li><p>
Volunteer time off</p></li><li><p>
Short-term and long-term disability</p></li><li><p>
Accident, Life and Travel insurance, as well as flexible spending</p></li><li><p>
Tuition Reimbursement Options</p></li><li><p>
Employee Assistance Program (EAP)</p></li><li><p>
Length of Service Awards</p></li></ul><p></p><p>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):</p><ul><li><p>
12-25 vacation days depending on years of service</p></li><li><p>
5 sick days</p></li><li><p>
6 holidays</p></li><li><p>
2 half day holidays</p></li><li><p>
2 floating holidays</p></li><li><p>
1 inclusion day</p></li><li><p>
1 volunteer day</p></li></ul><p><br>
Gear up for an exciting career!<br>
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Sunbelt Rentals supports service members. Veterans encouraged to apply.</p></div></div>

Technician 2

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