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it specialist customer support

US Development Finance Corporation

IT Specialist (Customer Support)

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> IT Support Specialist - Senior</p>
<p><b>
Security Clearance:</b> Ability to Obtain Public Trust</p>
<p><b>
Location</b>: Washington, DC</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a Senior IT Support Specialist to support the mission in Washington, DC. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>The support will range from simple to complex system issues and may include VIP support requirements.</li>
<li>The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.</li>
<li>Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.</li>
<li>Remote and Deskside Experience troubleshooting hardware and software issues.</li>
<li>Troubleshooting Microsoft Windows with latest Windows OS.</li>
<li>Possess familiarity with MAC OS.</li>
<li>Installation and configuration of new machines in a Windows environment.</li>
<li>Smart cards / PIV cards (general knowledge).</li>
<li>Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.</li>
<li>Provide Remote Tool Support.</li>
<li>Conference Room / VTC Setups.</li>
<li>Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.</li>
<li>Updates status of queued service requests with the IT service management system.</li></ul></div><br>
</div>
</div><p></p><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>U.S. Citizenship</li>
<li>Ability to attain a Public Trust clearance by completing &quot;eApp National Background Investigation Services (NBIS)&quot; form.</li>
<li>Must have a minimum of 7 years of related experience providing technical, deskside support.</li>
<li>Travel to various field sites is required, so reliable and independent transportation will be needed.</li>
<li>HDI Technical Support Professional required within six (6) months of employment.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Desired Qualifications:</b></h2>
<div><div><div><ul><li>Certifications desirable but not required include A+, Net+, and Sec+.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul> <li>A minimum of a High School diploma is required.</li></ul></div>

IT Support Specialist - Senior

National Resident Matching Program

<div><p>ABOUT THE ORGANIZATION</p>
<p>
The National Resident Matching Program&reg; (NRMP&reg;) is a private, not-for-profit organization established in 1952 to provide a uniform date of appointment to positions in graduate medical education (GME) in the United States. The NRMP is not an application processing service; rather, it provides an impartial venue for matching applicants&rsquo; and programs&rsquo; preferences for each other consistently. The NRMP conducts the annual Main Residency Match encompassing almost 50,000 applicants for more than 40,000 positions in core residencies as well as Matches for fellowship positions in more than 70 subspecialties through its Specialties Matching Service&reg;.</p><p></p><p><br>
POSITION SUMMARY</p>
<p>
The Client Support Specialist will interact with the organization&rsquo;s constituents by addressing inquiries and resolving complaints, generally providing a high level of customer support. Client Support Specialists will also participate in the development of educational materials and will participate in the user testing of NRMP&rsquo;s technology systems as requested.</p><p></p><p><br>
SCHEDULE: 10:00am-6pm ET</p><p></p><p><b><i><br>
You must have legal authorization to work in the United States without sponsorship or restriction and be located within the continental U.S.</i></b></p><p></p><p><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p>
<p>
Client and Technical Support:</p>
<ul><li>Provide constituent support pertaining to NRMP technical systems and the processes of matching.</li></ul>
 o Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.<br>
 o Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.<br>
 o Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.<br>
<ul><li>Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.</li></ul>
<ul><li>Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.</li></ul>
<ul><li>Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.</li></ul>
<p>
Data Management and System Testing and Quality Assurance:</p>
<ul><li>Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.</li></ul>
<ul><li>Use data gathered from client queries to revise internal FAQ&rsquo;s, and document common queries to augment the R3 system user help content.</li></ul>
<ul><li>Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.</li></ul>
<ul><li>Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.</li></ul>
 o Follow approved testing processes, procedures, or methodologies.<br>
 o Identify, communicate, and escalate issues appropriately to the IT or communications teams and management.<p></p><p><br>
Coordinate Fellowship Matches:</p>
<ul><li>Independently coordinate the complete lifecycle of multiple Specialties Matching Service Fellowship Matches as assigned, to include:</li></ul>
 o Collaborate with Match operations management and communications staff on preparation and coordination of all materials associated with a Fellowship Match.<br>
 o Communicate with sponsoring medical specialty society(s) to ensure the annual SMS Program Director Group Participation Agreement is received and executed in a timely manner.<br>
 o Prepare and set up scheduled Match events and communications as required for each Match in the R3 system.<br>
 o Coordinate with other staff to perform participant file verification.<br>
<ul><li>Maintain the integrity of all participant and match-related data to ensure accuracy. Prepare reports on the status of assigned specialty Matches, work activities, and other special reports as requested.</li></ul>
<p>
Training and Process Documentation:</p>
<ul><li>Participate in orienting and training new staff; prepare training outlines and serve as a resource to fellow client support specialists regarding the quality of inquiries, responses, and other tasks as requested.</li><li>Assist with developing and maintaining process documents for the Match operations function as requested.</li><li>Assist with user webinars and the development and review of support guides and other user support materials.</li></ul><p></p><p><br>
INTERACTIONS</p>
<p>
External:</p>
<ul><li>Daily contact with NRMP&rsquo;s constituent base.</li></ul>
<ul><li>Frequent contact with leaders of medical specialty societies that sponsor fellowship Matches.</li></ul>
<ul><li>Frequent contact with personnel at various medical education-related organizations.</li></ul>
<p>
Internal:</p>
<ul><li>Daily interactions with NRMP staff and leadership.</li></ul>
<ul><li>Daily communication with Match operations management to identify technical issues and policy concerns and participate in problem-solving activities as requested.</li></ul>
<ul><li>Work with management team to identify and monitor the success of technical enhancements to the NRMP&rsquo;s web applications.</li></ul><p></p><p><br>
QUALIFICATIONS, KNOWLEDGE SKILL REQUIRED</p>
<ul><li>Bachelor&rsquo;s degree in a relevant field preferred. Equivalent experience and training may be considered.</li></ul>
<ul><li>Minimum of two years of experience in a fast-paced, high-volume, high-pressure, customer-centered service operation preferred.</li></ul>
<ul><li>Must have exceptional communication and interpersonal skills, a professional and patient telephone manner, and experience dealing with conflict and with individuals</li></ul>
from diverse cultural backgrounds.
<ul><li>Experience with TalkDesk or other phone agent software preferred.</li></ul>
<ul><li>Experience with LiveChat or other customer support chat and ticketing systems preferred.</li></ul>
<ul><li>Experience supporting users of web applications preferred.</li></ul>
<ul><li>Experience in graduate medical education as a program coordinator or manager preferred.</li></ul>
<ul><li>Proficiency with Excel and Windows/MS Office required.</li></ul>
<ul><li>Strong oral and writing skills required.</li></ul>
<ul><li>Strong critical thinking skills with the ability to quickly process complex information, solve problems, and learn new skills</li></ul>
<ul><li>Demonstrated ability to translate complex business processes and policies into easily understood language.</li></ul>
<ul><li>Must be able to work well independently and with team members and manage multiple priorities while maintaining a high level of customer service and attention to detail.</li></ul><p><br>
ADA SPECIFICATIONS</p>
<p>
This position is primarily remote and sedentary. There may be occasional overnight travel and duties may require some bending and lifting. The above statements describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required.</p><p></p><p><br>
NRMP is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability or other protected class status. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p></div>

Client Support Specialist

Fast Pace Health

<div>Posting Title: Clinical Tech. (Medical Assistant) Overview:
<div>
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Clinical Tech position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.</div>
Why Choose Fast Pace Health?:
<div>
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.</div><div></div><div><br>
We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.</div><div></div><div><br>
As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.</div>
Responsibilities:
<div><b>
Primary:</b></div><ul><li>
Ability to fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific Patient Care Specialist job description.</li><li>
The ability to maintain friendly, cordial relations with all employees, build and maintain confidence and credibility with all employees.</li><li>
Deliver clinical and administrative support for the team and adhere to all policies and procedures of the company.</li><li>
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>
Ensure that the activities of the Clinical Tech are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.</li><li>
Prepare exam and treatment rooms for patient intake.</li><li>
Triage patients by checking vitals, performing blood draws and giving injections, etc.</li><li>
Observe patients, charting, reporting changes in patients&rsquo; conditions, such as adverse reactions to medication or treatment and taking any necessary action.</li><li>
Assist with lab testing and phlebotomy.</li><li>
Assist providers in preparing for minor procedures and physicals.</li><li>
Prepare and maintain supplies and equipment for treatment.</li><li>
Assist patients utilizing a Virtual Medicine Provider.</li><li>
Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis.</li><li>
Arrange referrals to a specialist and obtaining pre-authorizations when directed by the Provider.</li><li>
The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.</li><li>
Perform federal and non-federal DOT, BAT and Drug Screen exams.</li><li>
The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.</li><li>
Ability to comply with Company standards of operations.</li><li>
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.</li><li>
The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.</li><li>
Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.</li><li>
Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.</li><li>
Perform other duties as assigned by management.</li></ul><div><b>
Secondary:</b></div><ul><li>
Assist with clerical work such as checking in patients, obtaining and recording demographic, insurance and financial information, with strong attention to detail and in a manner that is professional and caring to our patients.</li><li>
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.</li><li>
Work as part of the overall team by answering telephone, taking messages and returning voicemails in a friendly and professional manner</li></ul><div><b>
Essential Functions Specific to Supporting Telehealth</b></div><ul><li>
Prepare patient charts by virtual patient communication, generally phone or video conferencing.</li><li>
Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.</li></ul><div><b>
*** Additional Requirements and Responsibilities</b></div><div><br>
Level 1: High School Diploma or its equivalent with a current CPR license* and/or at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care</div><div></div><div><br>
Level 2: Certified MA, EMT or Paramedic with a current CPR license* and either (1) 4 years&rsquo; experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years&rsquo; experience in relevant role.</div><div></div><div><br>
Level 3: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years&rsquo; experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years&rsquo; experience in relevant role.</div><div></div><div><br>
Level 4: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years&rsquo; experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years&rsquo; experience in relevant role.</div><div></div><div><br>
Additional Responsibilities: Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director</div><div><ul><li><br>
Receive and active within 7 days of hire.</li></ul></div>
Experience Requirements and Preferences::
<div><b>
Basic Requirements:</b></div><div></div><div><b><br>
Education:</b> High School Diploma or its equivalent</div><div></div><div><br>
AND</div><div></div><div><b><br>
Experience:</b> At least 1 year of experience as an MA, EMT or Paramedic preferred in clinic setting, preferably urgent care</div><div></div><div><b><br>
Current License or Certification:</b></div><ul><li>
Graduate of an accredited Medical Assistant school strongly preferred. License must be active, in good standing, and verifiable with the proper regulatory agency.</li><li>
TB and IV Certification required to be obtained within 60 days of employment and maintained during employment if applicable in your state</li></ul>
Education Requirements:: High School Diploma or Its Equivalent Compliance:
<div>
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
<br>
Please refer to the links below for information regarding your rights under certain federal laws:
<br>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf<br>
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf<br>
Mississippi Residents Only:<br>
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for &ldquo;the presence of drugs [or alcohol] in their metabolites.&rdquo; Miss. Code. Ann. &sect; 71-7-3(5).</div><div></div><div><b><br>
Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.</b></div>
Brand Name: Fast Pace Health</div>

Clinical Tech. (Medical Assistant)

American Farm Bureau Federation

<div>
 <strong>
  POSITION OBJECTIVE:
 </strong>
 The position provides management and oversight of the organization's IT portfolio and project delivery, including working with stakeholders to identifying needs, managing project lifecycles, and maintaining the systems that support the business. This position is responsible for overseeing the organization's technology portfolio, leading end-to-end delivery of IT projects, and ensuring the reliable operation and security of enterprise systems. This role partners closely with business stakeholders and IT teams to align technology investments with strategic goals, deliver projects predictably, and maintain operational excellence across key platforms and infrastructure. The role requires a strategic mindset alongside hands-on technical depth, bridging the gap between business objectives and IT execution. Additionally, this position involves managing vendor relationships, improving service delivery, and staying current with technological trends to support the organization's needs effectively.
 <br/>
 <br/>
 <strong>
  REPORTS TO:
 </strong>
 Executive Director, Technology
 <br/>
 <br/>
 <strong>
  SALARY:
 </strong>
 $150,000 - $170,000 annually
 <br/>
 <br/>
 <strong>
  DUTIES And RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop strategic goals that align with the organizational and departmental mission and vision to ensure continuous improvement and innovations of technology usage throughout the organization
  </li>
  <li>
   Define, maintain, and govern the IT project and initiative portfolio aligned with organizational strategy and budget constraints.
  </li>
  <li>
   Collaborate with business stakeholders to identify needs, align organizational goals, and implement solutions that drive operational efficiency and support strategic priorities
  </li>
  <li>
   Lead full project lifecycle for IT initiatives, from initiation and planning through execution, monitoring, and closure.
  </li>
  <li>
   Develop and monitor departmental budget in coordination with Executive Director, Technology
  </li>
  <li>
   Coordinate and manage the acquisition, distribution and configuration of staff technology resources and potential new software applications
  </li>
  <li>
   Administration and management of systems to ensure compliance and functionality
  </li>
  <li>
   Manage third-party technology vendors
  </li>
  <li>
   Monitor developments in the technology industry to keep technology current and capable of supporting the needs of the organization effectively and efficiently
  </li>
  <li>
   Collaborate in designing and implementing Disaster Recovery and Continuity of Operations plans
  </li>
  <li>
   Benchmark, analyze, report on, and make recommendations for the improvement of IT systems
  </li>
  <li>
   Ensure IT processes, procedures and controls are well documented and updated timely
  </li>
  <li>
   Ensure staff are well trained on software, systems and functionality to create an efficient and knowledgeable workforce
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Relationships
  <br/>
  <br/>
 </strong>
 Work directly with all Technology staff to maintain daily operations. Work with IT Team and end users on special projects. Work with all AFBF staff to understand and meet their technology needs. Coordinate with third party solution providers on external application development, support and integration.
 <br/>
 <br/>
 <strong>
  Education Or Training Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or higher in IT, Computer Science, or related field, or equivalent work experience
  </li>
  <li>
   Related certifications are encouraged
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience And Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 10 years of experience in the Information Technology field, including combined experience in IT project management and portfolio management
  </li>
  <li>
   Demonstrated experience managing IT project portfolios or multiple concurrent projects with cross-functional stakeholders.
  </li>
  <li>
   Customer service focus and strong leadership abilities and in-depth knowledge of technology
  </li>
  <li>
   Ability to multi-task, prioritize work streams appropriately, and manage multiple IT projects with different needs, scopes, and deadlines
  </li>
  <li>
   Experience supporting hybrid environments
  </li>
  <li>
   Excellent management, communication, attention to detail, and problem-solving skills
  </li>
  <li>
   Excellent written and verbal communication skills; ability to present complex technical topics to non-technical stakeholders
  </li>
  <li>
   Experience designing and implementing Disaster Recovery and Continuity of Operations plans
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education/Experience/Training/Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with SaaS systems
  </li>
  <li>
   Certifications such as PMP, CISSP, ITIL or equivalent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Occasional travel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  TO APPLY:
 </strong>
 Please submit a resume and cover letter.
</div>


Director, IT Project Management

FUSION ICS

<div><p><b>About FusionICS, LLC</b></p>
<p>
Fusion is a Service‑Disabled Veteran‑Owned Small Business specializing in mission‑critical engineering and secure infrastructure solutions for federal and defense clients. We bring precision, integrity, and deep technical expertise to the nation&rsquo;s most complex and sensitive programs.</p><p></p><p><b><br>
Position Summary</b></p>
<p>
Fusion is seeking a Standardization and Evaluations Specialist to support performance measurement, evaluation product development, readiness reporting, and continuous improvement across a mission-critical federal program. This role builds objective evaluation tools, analyzes data, produces dashboards and briefings, and supports after-action and operational evaluation processes.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Develop evaluation procedures, tools, scorecards, and reporting products that objectively assess strategic goals, mission objectives, and performance requirements, and support updates to associated TTPs, SOPs, and manuals.</li>
<li>Collect and analyze data from initial and recurring training, surveys, focus groups, and exercises to support performance improvement initiatives.</li>
<li>Prepare risk-related readiness briefings and recommended mitigation criteria for leadership review.</li>
<li>Maintain and improve issue-tracking databases supporting before-action and after-action review processes and assist with annual updates to evaluation documentation.</li>
<li>Review and update evaluation metrics and scorecards used to assess multiple positions and exercise activities.</li>
<li>Support the after-action process across recurring exercises, including input review, assessment synthesis, meetings, AAR development, and issue updates.</li>
<li>Assist in designing and co-leading operational evaluations or commissioning events for new or significantly improved capabilities.</li>
<li>May perform additional mission-aligned duties as required to support program objectives.</li></ul><br>
<p></p>
<p><b>
Required Experience &amp; Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree in program evaluation, analytics, education, organizational development, emergency management, or a related field preferred.</li>
<li>Minimum 5 years of experience in data collection, data analysis, trend analysis, process improvement, learning management system support, or evaluation methodology.</li>
<li>Additional experience in performance evaluation, methodology development, standards development, or formal assessments strongly preferred.</li>
<li>Strong ability to translate quantitative and qualitative data into practical dashboards, briefings, and recommendations.</li>
<li>Experience coordinating evaluation criteria with program managers and other stakeholders.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul>
<li>Experience supporting readiness programs, after-action review processes, or performance qualification frameworks.</li>
<li>Background with scorecard design, database improvement, or operational commissioning events.</li></ul><br>
<p></p>
<p><b>
Security Clearance Requirements</b></p>
<ul>
<li>Candidates must have an active TS to be considered.</li>
<li>Must be able to obtain and maintain SCI access and SAP eligibility/indoctrination as required for assigned duties.</li></ul><br>
<p></p>
<p><b>
Work Conditions &amp; Physical Requirements</b></p>
<ul>
<li>Work is primarily performed onsite in secure government facilities in the National Capital Region.</li>
<li>Work schedules may include coverage between 0500 and 2000 Monday through Friday, with evening, weekend, and holiday support as mission requirements dictate.</li>
<li>Short notice travel within and outside the continental United States may be required based on operational needs.</li>
<li>Employees must comply with installation access, badging, operational security, and classified material handling requirements at all times.</li>
<li>Requires strong analytical discipline, data integrity awareness, and the ability to communicate findings to operational and executive audiences.</li>
<li>This position supports a high-visibility federal mission and is expected to remain fully compliant with customer security, access, and performance requirements.</li>
<li>Applicants should be prepared to provide evidence of active clearance status and relevant experience supporting government or defense organizations.</li></ul><br>
<p></p>
<p><b>
Why Work for Fusion?</b></p><p></p><p><br>
At Fusion, we believe exceptional work begins with exceptional people. Our teams bring together technical excellence, integrity, and a shared commitment to delivering mission‑critical solutions that directly support national security. Here, your expertise has real impact. You&rsquo;ll collaborate with experienced professionals, contribute to meaningful programs, and be part of a supportive small‑business culture invested in your growth and success.</p><br>
<p></p>
<p><b>
What We Offer</b></p>
<ul>
<li>Medical insurance with a generous employer HSA contribution</li>
<li>401(k) with company match and immediate vesting</li>
<li>15 days of vacation</li>
<li>5 days of sick leave</li>
<li>11 paid federal holidays</li>
<li>A mission‑focused, supportive small‑business culture where your work makes a real impact</li></ul><br>
<p></p>
<p><b><i>
FusionICS, LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.</i></b></p></div>

Standardization & Evaluations Specialist

Corner Alliance

<div><p>Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a <b>Part-time Videographer / Video Production Specialist</b> with <b>1 to 4 years of experience</b> required to join our team and fully embrace our commitment to deliver, grow and thrive.</p><p><b>
About the Role:</b></p><p>
The Videographer / Video Production Specialist supports multimedia storytelling and digital communications efforts for a nationwide public safety broadband program. This role is responsible for capturing, producing, editing, and publishing video content that supports external communications, stakeholder engagement, and program awareness initiatives.</p><p>
Working closely with communications leadership, social media staff, and graphic designers, the Videographer develops high-quality video products, prepares supporting materials for digital platforms, and ensures multimedia assets are delivered in compliance with accessibility and branding standards.</p><p>
Video products produced through this role support a range of communications activities including educational content, program storytelling, interviews, stakeholder engagement, and digital campaigns.</p><p><b>
Key Responsibilities include </b><b><i>(but are not limited to):</i></b></p><ul><li><p>
Capture, produce, and edit video content supporting communications campaigns, digital storytelling, stakeholder outreach, and program initiatives</p></li><li><p>
Film interviews, events, and program activities; collaborate with communications staff to develop video concepts, scripts, storyboards, and interview questions</p></li><li><p>
Edit and finalize video products for distribution across digital platforms, including YouTube and social media channels</p></li><li><p>
Produce short-form video and motion graphics for social media and other digital communications initiatives</p></li><li><p>
Prepare video captions, transcripts, and accessibility features in accordance with Section 508 and program accessibility standards</p></li><li><p>
Support podcast production by staffing recordings, capturing audio/video as needed, editing audio, and preparing supporting materials for publication</p></li><li><p>
Upload and manage multimedia content across digital platforms, preparing captions, descriptions, and metadata for distribution</p></li><li><p>
Develop supporting visual assets such as thumbnails, graphics, and overlays while ensuring alignment with program branding and messaging guidance</p></li><li><p>
Coordinate with communications, social media, and program teams to align multimedia content with editorial calendars and communications priorities</p></li><li><p>
Maintain and organize multimedia files, raw footage, and final products within approved digital asset management and records management systems</p></li><li><p>
Support multimedia execution for communications campaigns, events, blogs, reports, and other digital content initiatives</p></li><li><p>
Manage multiple multimedia deliverables and production timelines in coordination with the communications team</p></li><li><p>
Carry out our Commitments to Deliver, Grow, and Thrive</p></li></ul><p><b>
Location:</b></p><p>
You will work as part of a primarily remote team, with occasional in-person meetings at headquarters locations in Washington, DC; Reston, VA; Arlington, VA; or Boulder, CO.</p><p><b>
Required Experience/Skills:</b></p><ul><li><p>
Bachelor&rsquo;s degree in communications, film production, multimedia production, digital media, or a related field</p></li><li><p>
1-4 years of professional experience in videography, video production, or digital multimedia content development</p></li><li><p>
Demonstrated experience filming and editing professional video content for digital platforms</p></li><li><p>
Proficiency with video editing and multimedia production tools such as Adobe Premiere Pro, After Effects, and related Adobe Creative Suite applications</p></li><li><p>
Experience producing captioned and accessible video content that meets Section 508 accessibility standards</p></li><li><p>
Experience publishing video content across digital platforms such as YouTube and social media channels</p></li><li><p>
Strong organizational skills and ability to manage multiple concurrent video projects</p></li><li><p>
Strong communication skills and ability to collaborate with communications and stakeholder engagement teams</p></li><li><p><b><i>
US citizenship or permanent resident and the ability to pass public trust clearance or suitability</i></b></p></li></ul><p><b>
Preferred Experience/Skills:</b></p><ul><li><p>
Experience supporting federal government or public sector communications initiatives</p></li><li><p>
Experience producing multimedia storytelling content for outreach, education, or advocacy programs</p></li><li><p>
Experience capturing interviews or documentary-style storytelling content</p></li><li><p>
Experience supporting podcast or audio production workflows</p></li><li><p>
Familiarity with digital asset management platforms and records management systems</p></li><li><p>
Experience developing motion graphics or short-form social media video content</p></li></ul><p><i>
Don&rsquo;t think you have everything for this role but are still very interested? Please don&rsquo;t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.</i></p><p><b><i>
About Us:</i></b></p><p><i>
Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness &amp; cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team.</i></p><p><i>
Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a talented workforce that reflects the strength of our society and our shared commitment to excellence. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email </i><i>recruiting@corneralliance.com</i><i>. Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S.</i></p><p><i>
Visit us at </i><i>www.corneralliance.com</i><i> to learn more.</i></p><p><b><i>
Securing Your Data:</i></b></p><p><i>
Beware of fake employment opportunities using Corner Alliance&rsquo;s name. Corner Alliance will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Corner Alliance ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Corner Alliance will only communicate with you through our ATS system JazzHR and/or emails that are generated by the corneralliance.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Corner Alliance that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at </i><i>recruiting@corneralliance.com</i><i>. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the </i><i>U.S. Federal Trade Commission</i><i>.</i></p><p>
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Part-time Videographer / Video Production Specialist

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