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KMRG, LLC

<div>Title: IT Help Desk Specialist 
Location: Washington, DC 
Schedule: Full-time, onsite Monday-Friday 
Salary: $108,000 - $125,000 
 
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently. 
 
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security. 
 
Apply today! 
 
RESPONSIBILITIES 
Support Help Desk &amp; User Support<ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul>
Device Deployment &amp; Endpoint Support<ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul>
System Administration &amp; Troubleshooting<ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul>
Security &amp; Asset Support<ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul>
Documentation &amp; Team Coordination<ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul> 

REQUIRED BACKGROUND
<ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul> 

REQUIRED CAPABILITIES<ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul> 

LOCATION
<ul><li>Washington, DC 20515</li></ul> 

TRAVEL<ul><li>
Travel may be required</li></ul> 

WORK HOURS<ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul> 

TELEWORK<ul><li>
N/A</li></ul> 

CLEARANCE<ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul> 
CLIENT<ul><li>
 Congressional Budget Office (CBO)</li></ul> 

EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul> 
****************** 
 
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. 
 
Other Considerations. Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time. 

rNO5p5LJry</div>

IT Help Desk Specialist

HILLCREST CHILDREN CENTER

<div>The Housing Specialist is an integral member of the Assertive Community Treatment (ACT) team, responsible for assisting individuals with serious mental illness in obtaining and maintaining safe, affordable, and stable housing in the community. This role emphasizes direct service, collaboration with landlords and housing providers, and integration of housing supports into individualized treatment plans. The Housing Specialist promotes recovery and independence through evidence-based supportive housing practices, ensuring that housing needs are addressed as part of the comprehensive ACT model.
Responsibilities:
<ul><li>Assist clients in identifying, applying for, and securing permanent, independent housing aligned with client preferences.</li>
<li>Provide ongoing support to maintain housing, including landlord mediation, lease education, budgeting, and tenancy skill development.</li>
<li>Educate clients about their rights and responsibilities as tenants.</li>
<li>Support transitions between housing placements and prevent homelessness through proactive intervention.</li>
<li>Collaborate with ACT team members to ensure housing stability is integrated into recovery planning.</li>
<li>Participate in daily team meetings and treatment planning sessions to coordinate housing-related interventions with clinical and rehabilitative services.</li>
<li>Serve as a consultant to the team regarding housing issues, landlord engagement, and community housing resources.</li>
<li>Establish and maintain strong working relationships with local landlords, property managers, housing authorities, shelters, and supportive housing providers.</li>
<li>Identify community housing resources, rental assistance programs, and subsidies available to clients.</li>
<li>Advocate for clients with community agencies to expand housing opportunities for individuals with behavioral health challenges.</li>
<li>Maintain timely and accurate documentation of housing services within the electronic health record (EHR).</li>
<li>Track housing stability outcomes and contribute to fidelity monitoring, quality improvement, and reporting requirements.</li>
<li>Ensure compliance with DBH, Medicaid, and other regulatory standards regarding housing supports.</li>
<li>Provide individual and group training to clients in areas such as budgeting, home maintenance, communication with landlords, and navigating rental systems.</li>
<li>Deliver psychoeducation to clients and families about the role of stable housing in recovery.</li>
</ul>
Qualifications
<ul><li>Bachelor&rsquo;s degree in social work, psychology, rehabilitation counseling, or related field preferred; equivalent combination of education and relevant experience will be considered.</li>
<li>Two (2) years of experience in housing case management, property management, supportive housing services, or related behavioral health settings.</li>
<li>Knowledge of evidence-based supportive housing models and familiarity with local housing resources, landlord/tenant laws, and rental assistance programs.</li>
<li>Experience working with individuals with serious mental illness, co-occurring disorders, and complex social needs.</li>
<li>Valid driver&rsquo;s license and reliable transportation for community-based services</li>
<li>Strong communication, advocacy, and problem-solving skills.</li>
<li>Proficiency in EHR documentation and Microsoft Office/Google Workspace.</li>
</ul>
Benefits:
<ul><li>Affordable Medical, Dental, and Vision insurance.</li>
<li>401K Retirement Plan and Life Insurance.</li>
<li>Paid Time Off (PTO), Sick Leave, and Paid Company Holidays.</li>
<li>Opportunities for leadership training and professional development.</li>
<li>Employee Assistance Programs (EAP) to support your professional and personal well-being.</li>
</ul>
Salary Range:
$25 - $28 per hour</div>

ACT Housing Specialist

Lee Montessori Public Charter School

<div>Position Description

The Reading Specialist/Librarian manages the in-school library education program and is responsible for teaching and planning multiple library and/or reading intervention classes a week. They will be responsible for assessing the information needs of students and staff, and managing the library book collection along with library-specific technology. They will also deliver equitable, data-informed literacy intervention with the Multi-Tiered System of Supports (MTSS) framework. 
Major Duties and Responsibilities

Instructional Services
<ul>
<li>Create and implement a developmentally appropriate, anti-bias and anti-racist library specials curriculum aligned with the Montessori philosophy for linguistically and culturally diverse students.</li>
<li>Work closely with students to support self-assessment, foster individual progress, and accommodate varying learning abilities, including students with exceptionalities.</li>
<li>Lead reading intervention classes for small groups of students using appropriate curricula</li>
<li>Document all lesson plans, assignments, rubrics, and instructional methods.</li>
<li>Evaluate the library media program continuously using established standards of quality.</li>
<li>Provides Tier 2 and 3 intervention services to students identified through the Multi-Tiered System of Supports (MTSS framework).</li>
<li>Delivers high-quality, small group or 1:1 instruction using the most appropriate service model (push-in or pull-out) based on student need</li>
</ul>
Collection Development &amp; Access to Information
<ul>
<li>Develop and implement an ongoing media collection plan to evaluate, select, and update media center resources including books and online resources that support diverse learning and curricular needs.</li>
<li>Advocate for intellectual freedom and uphold the school&rsquo;s anti-bias, anti-racist mission.</li>
<li>Adhere to and promote copyright and ethical use guidelines in the distribution and use of all resources.</li>
<li>Manage the library budget, and maintain accurate records.</li>
<li>Maintain consistent student and staff visitation hours to the media center for research needs and encourage broad use of print and electronic resources at school and home.</li>
</ul>
Facilities &amp; Technology
<ul>
<li>Instruct students and staff in the effective use of technology to access resources and information, including information literacy, digital citizenship, and safety for older students.</li>
<li>Develop and maintain an efficient circulation system of resources to maximize student and staff access.</li>
<li>Organize the library media center to maximize equitable access to digital and physical resources.</li>
<li>Maintain the library book collection and reshelve in a timely manner.</li>
<li>Manage Chromebooks and other physical technology to support digital library curriculum.</li>
</ul>
Community Engagement
<ul>
<li>Develop community-wide initiatives such as book fairs, student showcases, and community partnerships as needed to promote literacy and the library program.</li>
<li>Reinforce and help develop school-wide expectations and rules that honor students&rsquo; cultural backgrounds.</li>
<li>Interact effectively with students, staff, families, and the community to expand the visibility and impact of the library media program.</li>
</ul>
 Collaborates with Team to Support MTSS Implementation
<ul>
<li>Collaborates with school leadership, classroom teachers, and student support staff to align literacy interventions with classroom instruction</li>
<li>Actively participates in MTSS meetings and intervention planning</li>
<li>Shares insights, strategies, and best practices with colleagues to support a collaborative and inclusive learning community</li>
</ul>
Additional Duties and Responsibilities
<ul>
<li>Assist with school day activities (recess, lunch, field trips, arrival/dismissal) and occasional events outside of regular school hours;</li>
<li>Attend regular staff meetings and school-wide professional development activities;</li>
<li>Maintain paper and electronic student files;</li>
<li>Seek training in culturally relevant curriculum and pedagogy;</li>
<li>Perform additional school and administrative duties as needed.</li>
</ul>
Requirements
<ul>
<li>Bachelor&rsquo;s Degree in Education or a related field; Master&rsquo;s degree in Reading or Literacy preferred</li>
<li>Minimum of two years of experience as a Reading Specialist or Interventionist with a strong record of student achievement</li>
<li>Demonstrated success implementing reading interventions within an MTSS framewor 
</li>
<li>A love of working with children</li>
<li>Experience in a Montessori setting preferred</li></ul> 


EEO Statement

Lee Montessori Public Charter School strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Lee Montessori is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.</div>

SY26-27 Reading Specialist/Librarian

Focus Event Space

Experienced Tile Installer / Bathroom Tile SpecialistCompany: Rapido Bathrooms Service Area: Washington, D.C. and Northern VirginiaRapido Bathrooms is hiring an experienced and dependable tile installer to join our bathroom-remodeling team. We specialize in bathroom renovations throughout Washington, D.C. and Northern Virginia and are looking for someone who takes pride in producing clean, precise, professional tile work.The ideal candidate has strong experience installing bathroom tile, shower tile, floor tile, and large-format tile. You must be able to work carefully inside customers&rsquo; homes, follow project instructions, and complete installations with proper spacing, alignment, cuts, and finishing.Responsibilities<ul><li>Install ceramic, porcelain, mosaic, glass, marble, and natural-stone tile.</li><li>Install tile on bathroom floors, shower walls, shower pans, niches, benches, curbs, backsplashes, and accent walls.</li><li>Install large-format tile, including oversized porcelain panels and tiles such as 24-by-48-inch pieces or similar sizes.</li><li>Measure and plan tile layouts to create balanced grout lines and avoid awkward cuts.</li><li>Make accurate straight, angled, circular, and specialty cuts.</li><li>Prepare walls and floors before installation.</li><li>Install backer board, uncoupling membranes, and waterproofing systems.</li><li>Mix and apply thinset, mortar, grout, caulk, and sealants correctly.</li><li>Maintain consistent spacing, level lines, proper coverage, and clean finished edges.</li><li>Identify uneven surfaces, water damage, weak substrates, or other problems before installing tile.</li><li>Protect customers&rsquo; homes and keep the work area clean and organized.</li><li>Communicate professionally with project managers, homeowners, and other trades.</li><li>Complete final cleanup and correct workmanship issues when needed.</li></ul>Required Experience<ul><li>Professional experience installing tile in bathrooms and showers.</li><li>Experience installing large-format tile.</li><li>Ability to complete tile layout, cutting, setting, grouting, caulking, and finishing.</li><li>Knowledge of bathroom waterproofing and proper surface preparation.</li><li>Ability to work independently and follow project plans.</li><li>Strong attention to detail and pride in workmanship.</li><li>Dependable attendance and professional communication.</li><li>Ability to travel to jobsites throughout Washington, D.C. and Northern Virginia.</li></ul>Preferred ExperienceThe following experience is helpful but not required:<ul><li>Experience repairing, leveling, replacing, or preparing subfloors.</li><li>Experience identifying damaged or uneven subflooring.</li><li>Experience with curbless showers, linear drains, niches, benches, and custom shower designs.</li><li>Experience with Schluter, Wedi, GoBoard, Laticrete, or similar waterproofing systems.</li><li>Experience working with natural stone and oversized porcelain tile.</li><li>Basic demolition, carpentry, or bathroom-remodeling experience.</li><li>A valid driver&rsquo;s license and reliable transportation.</li><li>English and Spanish communication skills.</li></ul>ToolsOwning tile-installation tools is helpful but not required. Rapido Bathrooms is primarily looking for an experienced installer with strong skills, reliability, and professional-quality workmanship.Experience using wet saws, grinders, manual tile cutters, hole saws, laser levels, mixing drills, and large-format tile-handling equipment is preferred.Physical Requirements<ul><li>Ability to stand, kneel, bend, reach, and work in bathroom spaces for extended periods.</li><li>Ability to lift and carry tile, mortar, tools, and construction materials safely.</li><li>Ability to follow all jobsite safety and dust-control procedures.</li></ul>Rapido Bathrooms is looking for someone who is skilled, dependable, clean, and ready for consistent bathroom-remodeling projects throughout the DMV area.Pay: $40.00 - $60.00 per hourBenefits:<ul><li>401(k)</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Paid time off</li><li>Tools provided</li><li>Tuition reimbursement</li></ul>Work Location: In person

Tile Installer

Enssolutions

<div><div><div>As an Identity and Access Management(IAM) specialist, you have the skills and experience to keep hackers from taking data and breaking processes. We're looking for someone like you to help our clients meet their missions without disruption.As a Ping Identity Subject Matter Expert, you'll play a critical role in the world of IAM and zero trust. You'll interface with stakeholders and engineering teams to delve into the details and dependencies of critical processes and users' roles within them.You'll analyze the identity lifecycle, articulating access requirements and defining enterprise identity records. You'll use your experience in IAM to design, deploy, and support systems that verify appropriate user privileges and manage credentials for accessing our clients' most valuable assets. From single sign-on to privileged access systems, you'll have the chance to implement enterprise‑class solutions and stop adversaries in their tracks.5+ years of experience designing and deploying Identity and Access Management systems3+ years of experience with PingFederate, PingAccess, PingDirectory, and PingAuthorize, including design, implementation, and integration in large-scale, complex environmentsExperience with IAM concepts such as Role-Based Access Control(RBAC), Attribute-Based Access Control(ABAC), Zero Trust, and PasswordlessExperience with IAM protocols such as SAML, OAuth, or OIDCExperience with IAM concepts such as federation and single sign-on(SSO)Active TS/SCI and willingness to obtain a CI PolyHS diploma or GEDSecurity+ certification required.Nice If You Have:Experience with Identity governance processes and entitlement management programsKnowledge of system, network, application, and security architectures and cybersecurity solutionsKnowledge of key cyber processes such as incident handling, risk measurement, and change managementKnowledge of key cyber threats, including nation state actors, malware or ransomware, command and control infrastructures, and mitigationsAbility to collaborate with the professional confidence and credibility to effectively engage and interact with technologists and leaders across the enterpriseAbility to quickly comprehend complex problems, draw logical conclusions, make sound decisions, develop solutions, and drive closureWhy ENS?Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS401k Contribution from Day 1PTO + 11 Paid Federal HolidaysLong &amp; Short Term Disability InsuranceGroup Term Life InsuranceTuition, Certification &amp; Professional Development AssistanceWorkers' CompensationRelocation Assistance#J-18808-Ljbffr
</div></div><div>As an Identity and Access Management(IAM) specialist, you have the skills and experience to keep hackers from taking data and breaking processes. We're looking for someone like you to help our clients meet their missions without disruption.As a Ping Identity Subject Matter Expert, you'll play a critical role in the world of IAM and zero trust. You'll interface with stakeholders and engineering teams to delve into the details and dependencies of critical processes and users' roles within them.You'll analyze the identity lifecycle, articulating access requirements and defining enterprise identity records. You'll use your experience in IAM to design, deploy, and support systems that verify appropriate user privileges and manage credentials for accessing our clients' most valuable assets. From single sign-on to privileged access systems, you'll have the chance to implement enterprise‑class solutions and stop adversaries in their tracks.5+ years of experience designing and deploying Identity and Access Management systems3+ years of experience with PingFederate, PingAccess, PingDirectory, and PingAuthorize, including design, implementation, and integration in large-scale, complex environmentsExperience with IAM concepts such as Role-Based Access Control(RBAC), Attribute-Based Access Control(ABAC), Zero Trust, and PasswordlessExperience with IAM protocols such as SAML, OAuth, or OIDCExperience with IAM concepts such as federation and single sign-on(SSO)Active TS/SCI and willingness to obtain a CI PolyHS diploma or GEDSecurity+ certification required.Nice If You Have:Experience with Identity governance processes and entitlement management programsKnowledge of system, network, application, and security architectures and cybersecurity solutionsKnowledge of key cyber processes such as incident handling, risk measurement, and change managementKnowledge of key cyber threats, including nation state actors, malware or ransomware, command and control infrastructures, and mitigationsAbility to collaborate with the professional confidence and credibility to effectively engage and interact with technologists and leaders across the enterpriseAbility to quickly comprehend complex problems, draw logical conclusions, make sound decisions, develop solutions, and drive closureWhy ENS?Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS401k Contribution from Day 1PTO + 11 Paid Federal HolidaysLong &amp; Short Term Disability InsuranceGroup Term Life InsuranceTuition, Certification &amp; Professional Development AssistanceWorkers' CompensationRelocation Assistance#J-18808-Ljbffr
</div><div><h3 class="jobSectionHeader">Government Careers</h3>
<div>Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.
Whether you&rsquo;re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.
Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.
</div>Show more</div></div>
 <div></div><div><div><div><ul><li><h1 class="jobSectionHeader">Ping Identity SME - Active TS/SCI with CI Poly</h1>
</li><li>Enssolutions
</li><li>Washington, DC 20022 United States View Map</li>
</ul><ul><li>Posted: Jul 11, 2026</li>
<li>Location: Washington,DC</li>
</ul><ul><li>Full Time</li>
<li>Federal Government</li></ul></div></div></div><div></div>

Ping Identity SME - Active TS/SCI with CI Poly

NIMA Corporation

<div></div><div>Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.<div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><div> 
Responsibilities</div> 
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div> 
Minimum Qualifications:<div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div>
Preferred Certifications:<div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div> 
Security Requirements:
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.
Support Hours: Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.
Place of Performance:
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.
Travel: No routine travel is anticipated.<div>
Benefits: Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div> 
Physical Demands:</div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div> 
Work Environment:</div><div>
The noise level in the work environment is usually light to medium.</div><div></div> 
Company Overview: Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. Nash Harbor Solutions is an E-Verify employer.
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</div>

Georgetown University

<div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview
Data Analyst for Infectious Diseases Clinical Trials Unit will work with and assist the Clinical Research Coordinator, Regulatory Specialist, and Clinical Trial Manager by entering data into clinical trial sponsor system, as well as internal software.
Work Interactions
The Data Analyst will work with and assist the Clinical Research Coordinator, Regulatory Specialist, and Clinical Trial Manager by interacting with the clinical trial sponsor and also their propriety software for data entry. The Data Analyst may interact with clinical trial subjects to plan visits to the clinical trial, as well as schedule the subjects in Google Calendar. The Data Analyst will work with the Clinical Trial Coordinator and also Financial Administrator to ensure data between Georgetown GMS and clinical trial sponsor match. The Data Analyst will escalate necessary issues, such as data discrepancies, when discovered to the Clinical Trial Manager.
Additional duties include, but are not limited to:<ul><li>
Develops an understanding of research processes</li><li>
Documents business requirements of research processes</li><li>
Partners with clinical staff to help with the data requirements of research functions</li><li>
Creates and documents instructions for complex tasks so that others may use as a guideline in the future</li><li>
Tests applications to confirm intended functionality, as well as identify gaps</li><li>
Assists with the creation of user training materials</li><li>
Documents technical processes, as needed</li><li>
Verifies that recommended solutions align with research requirements</li><li>
Develops understanding of software development lifecycle methodologies</li><li>
Effectively communicates with customers, internal resources and support teams to ensure objectives are met</li><li>
Collaborates with clinical and research resources to identify and develop process improvements</li><li>
Assists with the testing and implementation of new system functionality</li><li>
Participates in cross functional teams to gather clinical and research needs in order to identify effective solutions</li><li>
Performs other projects and duties as assigned by the Clinical Research Manager</li></ul>
Requirements and Qualifications<ul><li>
Seeking a candidate with 3 years of experience working with clinical trials and supporting a clinical trial research staff, or a similar health care setting</li><li>
Familiarity with Microsoft Word and Excel; Google Gmail, Calendar, and Drive required</li><li>
Experience with Workday a plus</li><li>
Must possess the ability to communicate effectively and have the capacity to interact with a diverse community</li><li>
Must pay close attention to detail, work well under pressure and manage multiple tasks simultaneously, and use independent judgement and discretion in determining the best course of action.</li><li>
Ability to work with large data sets</li><li>
Strong knowledge and familiarity of Microsoft Office applications</li><li>
Ability to create and document procedures for training materials</li><li>
Excellent problem-solving skills</li><li>
Excellent communication skills</li><li>
General knowledge of clinical research</li></ul>
Work Mode Designation
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position&rsquo;s mode of work designation. Complete details about Georgetown University&rsquo;s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$26.26 - $48.32
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.</div>

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