business systems analyst ii Jobs in Washington

business systems analyst ii

information specialist iii Jobs in Washington

information specialist iii

infrastructure engineer (data center) Jobs in Washington

infrastructure engineer (data center)

it specialist (customer support) Jobs in Washington

it specialist (customer support)

mid level service desk technician Jobs in Washington

mid level service desk technician

end user computing technician ii

The E. W. Scripps Company

<div><p>The E.W. Scripps Company is seeking an End User Computing Tech II to provide technology support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. Work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, and macOS as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.
</p><div></div><p><b>WHAT YOU'LL DO
</b></p><ul><li>Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
</li><li>Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
</li><li>Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
</li><li>Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
</li><li>May provide training and support to employees on how to use hardware and software effectively.
</li><li>Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
</li><li>Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
</li><li>Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.
</li></ul><p></p><p><b>WHAT YOU'LL NEED
</b></p><ul><li>High School Diploma preferred
</li><li>Generally 1-3 years of desktop experience
</li><li>Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
</li></ul><p></p><p><b>WHAT YOU'LL BRING
</b></p><ul><li>Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
</li><li>Working knowledge of Azure, Entra, Intune, Mosyle, and similar enterprise tools is desired.
</li><li>Familiarity with Dell/HP and Mac laptops
</li><li>Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
</li><li>Strong communication skills and working effectively with employees to understand and resolve technical issues
</li><li>Strong customer service skills
</li><li>Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
</li><li>Ability to document technical support activities and maintain accurate records.
</li><li>Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
</li></ul><p></p><p><b>WORK ENVIRONMENT
</b></p><ul><li>Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
</li><li>Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
</li></ul><p></p><p><b>ADDITIONAL REQUIREMENTS
</b></p><ul><li>Must be able to lift up to 50 pounds.
</li></ul><p></p><p><b>WHERE YOU'LL LIVE, WORK, AND PLAY
</b></p><p></p><p>Washington, D.C., the nation's capital, is a vibrant city where history, culture, and innovation converge. From the iconic monuments and world-class museums of the National Mall to the diverse neighborhoods brimming with restaurants, entertainment, and nightlife, D.C. offers something for everyone. The city is home to a thriving professional community, excellent public transportation, and countless opportunities for career growth and networking. Whether you're exploring the historic Georgetown waterfront, catching a show at the Kennedy Center, or enjoying the cherry blossoms in spring, Washington, D.C. provides an unparalleled living experience in the heart of American history and politics.
</p><p></p><p><b>#LI-SM2
</b></p><p><b>#LI-Onsite
</b></p><p></p><h2 class="jobSectionHeader"><b>COMPENSATION RANGE:
</b></h2>Hourly: $29.33 - 36.00<br>
<p></p><br>
Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in District of Columbia.<br>
<p></p><br>
<h2 class="jobSectionHeader"><b>ADDITIONAL BENEFITS:
</b></h2><ul><li><p>A career path to grow your professional experiences
</p></li><li><p>Full medical, dental and vision benefits, as well as certain other health and wellness benefits
</p></li><li><p>Retirement savings plan with company match
</p></li><li><p>Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&amp;D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife &gt; My Info &gt; View Open Positions at Scripps.
</b></h1><p></p><p><b>SCRIPPS&rsquo; COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
</b></p><p>At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
</p><p></p><p><b>ABOUT SCRIPPS:
</b></p><p>The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation&rsquo;s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation&rsquo;s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: &ldquo;Give light and the people will find their own way.&rdquo;
</p><p></p><p>As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.</p></div>

End User Computing Technician II

Metrostar Systems

<div><p>As a <b>Sr. Front End Developer II</b>, you'll lead UI/UX modernization efforts and deliver secure, high-performance front-end and enterprise web applications with the goal to make an impact across the federal government. Our<b> </b>mission application development team is responsible for building and sustaining mission-critical systems in a no-fail federal environment, and you'll contribute to secure full-stack development while driving modern, scalable user experiences that enhance system performance, usability, and operational effectiveness.</p>
<p>
We know that you can't have great technology services without amazing people. At MetroStar, we are <b>obsessed </b>with<b> </b>our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.</p>
<p>
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!</p>
<p><b>
What you'll do:</b></p>
<ul>
<li>Lead design and implementation of modern, responsive, high-performance user interfaces using Angular and/or React.</li>
<li>Translate mission and operational requirements into intuitive, accessible UI/UX solutions.</li>
<li>Modernize legacy web applications to current front-end frameworks.</li>
<li>Troubleshoot and remediate production issues in a mission-critical environment.</li>
<li>Collaborate with security, infrastructure, and platform engineering teams.</li>
<li>Contribute to architectural decisions impacting performance, scalability, and maintainability.</li>
</ul>
<p><b>What you'll need to succeed:</b></p>
<ul>
<li>Active Top Secret with current or previously held SCI access.</li>
<li>Bachelor's degree in Computer Science or Software Engineering preferred; relevant experience may substitute.</li>
<li>Certification meeting DoD 8140 requirements (e.g., Security+ or higher).</li>
<li>Certification of Azure Developer Associate, AWS Developer Associate, or recent/relevant software development certification.</li>
<li>8+ years of professional software development experience building, testing, and maintaining enterprise applications in mission-critical environments.</li>
<li>Expertise with modern front-end development (e.g., TypeScript, JavaScript, HTML, CS, Node.js, Angular and/or React).</li>
<li>Strong understanding of modern UI/UX web design principles for performance and responsiveness.</li>
<li>Familiar with C#, .NET, .NET Framework, ASP.NET (e.g., WebForms, MVC, REST APIs).</li>
<li>Familiar with back-end database development and administration (e.g., SQL Server and T-SQL).</li>
<li>Familiar with source code management tools (e.g., Azure DevOps, GitLab, or GitHub), CI/CD pipelines, and containerization using Docker.</li>
<li>Ability to contribute immediately with minimal ramp-up in a dynamic, mission-critical environment.</li>
</ul>
<p><b>This position is designated as essential personnel supporting continuity of operations and may require work during government shutdowns, emergencies, or other critical situations.</b></p>
<p>
SALARY RANGE: $170,000 - $225,000</p>
<p>
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:</p>
<ul>
<li>The candidate's professional background and relevant work experience</li>
<li>The specific responsibilities of the role and organizational needs</li>
<li>Internal equity and alignment with current team compensation</li>
<li>This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:</li>
<li><ul><li>Performance-based bonuses</li>
<li>Company-paid training and/or certifications</li>
<li>Referral bonuses</li>
</ul></li>
</ul><div><p><i>To apply for this position, please submit your resume via the form below or through our careers page: </i><i>https://www.metrostar.com/jobs/</i></p>
<p><b>
Application Deadline:</b> Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.</p>
<p><b>
Additional Compensation</b>: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.</p>
<p><b>
Benefits</b>: All full-time employees are eligible to participate in our benefits programs:</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan with company match</li>
<li>Paid time off (PTO) and holidays</li>
<li>Parental Leave and dependent care</li>
<li>Flexible work arrangements</li>
<li>Professional development opportunities</li>
<li>Employee assistance and wellness programs</li>
</ul>
<p>Like we said, <b>we are </b>big fans of our people. That's why <b>we offer</b> a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.</p>
<p><b>
Commitment to Non-Discrimination</b><br>
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.</p>
<p>
 <b>What we want you to know:</b></p>
<p>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</p>
<p>
 <b>Not ready to apply now?</b></p>
<p>
Sign up to join our newsletter here.</p></div></div>

Sr. Front End Developer II (6535)

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a <b>Customer Experience Designer</b> to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop <b>end-to-end customer experience pathways</b> across systems and services</li><li>
Define and document <b>customer journeys</b>, touchpoints, and interaction models</li><li>
Provide leadership and guidance on <b>user experience (UX) best practices</b>, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into <b>actionable design strategies and solutions</b></li><li>
Conduct and support <b>customer research activities</b>, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform <b>design decisions and experience improvements</b></li><li>
Develop and present <b>data-driven recommendations</b> to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the <b>feasibility and impact</b> of customer experience initiatives</li><li>
Enhance and refine <b>testing methodologies</b>, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a <b>champion for user-centered design</b>, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately <b>6 years of experience</b> in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing <b>user-centered design solutions</b></li><li>
Strong understanding of <b>human-centered design principles</b>, usability, and accessibility standards</li><li>
Experience conducting <b>user research and translating findings into design improvements</b></li><li>
Ability to synthesize complex data into <b>clear, actionable insights and recommendations</b></li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div><b>
Bachelor&rsquo;s Degree (BA/BS)</b> in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li><i>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</i></li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul>
Compensation:
<div>
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.</div><div></div><div><b><br>
Compensation Disclaimer:</b><br>
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company&rsquo;s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.</div>
Location and Work Hours:
<div>
This is a <b>fully remote position</b>, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.</div><div></div><div><br>
Standard working hours are based on a <b>40-hour work week</b>, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.</div>
Benefits and EEO:
<div><b>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</b></div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div><i>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. </i><i>Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</i></div><div></div><div><b><br>
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</b></div></div>

Customer Experience Designer

First Soft Solutions LLC

<div>
 <strong>
  This is a onsite position
  <br/>
  <br/>
 </strong>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Quality Assurance Tester
 </strong>
 to support a large-scale
 <strong>
  financial systems and payment platform migration initiative
 </strong>
 . This role will focus on validating end-to-end payment processing workflows across multiple channels, ensuring accuracy, compliance, and seamless user experience during the transition to a new enterprise banking and payment ecosystem.
 <br/>
 <br/>
 The ideal candidate is a
 <strong>
  self-starter
 </strong>
 who can work independently, take ownership of testing objectives, and collaborate effectively with project teams, developers, and business stakeholders.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Perform end-to-end testing of payment systems, including:
  </li>
  <ul>
   <li>
    Card-present transactions
   </li>
   <li>
    Online payments (credit cards, e-checks, digital wallets)
   </li>
   <li>
    IVR (phone-based) payment systems
   </li>
  </ul>
  <li>
   Develop and execute comprehensive test scenarios (positive and negative cases)
  </li>
  <li>
   Validate payment workflows, receipts, refunds, and reconciliation processes
  </li>
  <li>
   Conduct user interface (UI) and user experience (UX) testing
  </li>
  <li>
   Document test cases, results, and defects using tools such as Visio, OneNote, SnagIt, or similar
  </li>
  <li>
   Provide actionable feedback to project management and development teams
  </li>
  <li>
   Validate payment reporting, transaction files, and ERP reconciliation processes
  </li>
  <li>
   Support change management efforts, including communication and documentation for end users
  </li>
  <li>
   Assist with post go-live support, troubleshooting payment-related issues
  </li>
  <li>
   Develop, review, and maintain Standard Operating Procedures (SOPs) for:
  </li>
  <ul>
   <li>
    Credit card processing
   </li>
   <li>
    Online payment workflows
   </li>
   <li>
    In-person transaction handling
   </li>
  </ul>
 </ul>
</div>


Quality Assurance Tester (Payments & Financial Systems)

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Seneca Holdings, LLC

<div><p><b>Seneca Global Services, LLC</b> is part of the <b>Seneca Nation Group (SNG)</b> portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.</p>
<div>
At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.</div>
<p>
Seneca Global Services is seeking an <b>MHS GENESIS Training Specialist</b> to join our team in supporting our United States Coast Guard (USCG) client to provide End User Engagement (EUE) support across USCG clinics and sickbays. The successful candidate will work closely with end users to provide communication, knowledge management, training, and workflow coaching support.<br>
<br>
A Public Trust clearance is required for this position and up to 25% travel may be required.<br>
<br>
While this role is primarily remote, it may include up to 1-2 days weekly onsite at USCG clinics and sickbays. Candidates that live within commuting distance (up to 50 miles) of USCG facilities in the following locations are highly encouraged to apply: Petaluma, CA; Yorktown, VA; Washington, DC; Baltimore, MD; San Diego, CA; Miami, FL.</p><br>
<p></p>
<p><b>
Responsibilities include, but are not limited to</b>:</p>
<ul>
<li>Provide Electronic Health Record (EHR) end user training to USCG clinic/sickbay staff, both virtually and onsite, utilizing DHA training domains for training delivery. Training content will include the core EHR system, capability releases/upgrades, and new deployments, via instructor-led training (ILT), over-the-shoulder training, and optimization sessions.</li>
<li>Assess newly assigned clinic/sickbay staff to determine training needs and assign MHS GENESIS/JOMIS solution suite role-based training tracks to end users based on the healthcare personnel requirements/responsibilities.</li>
<li>Verify that CG personnel can access DHA materials on CGOne network and notify Government Training Lead of access issues.</li>
<li>Provide workflow training support during deployment and sustainment phases of end-user adoption support.</li>
<li>Ensure that each user demonstrates the skills and the abilities to use the system in accordance with the criteria required to successfully perform his/her specific role within MHS GENESIS/JOMIS.</li>
<li>Educate end users on locating training and adoption resources, including instructions for requesting ad-hoc training sessions from a USCG trainer; DHA EHR University and JKO modules; online DHA resources, tip sheets and job aids; Learning Lives; USCG Homeplate SharePoint, etc.</li>
<li>Train end users (and assist ad-hoc) on the process of submitting MHS GENESIS/JOMIS trouble tickets and provide training issue resolution support.</li>
<li>Coordinate with designated clinic/sickbay representatives in filling end user training slots and strategically schedule training sessions to maximize resources and efficiently utilize training staff.</li>
<li>Leverage DHA EHR University and other DHA training, adoption, and optimization resources to improve training delivery to CG healthcare staff.</li>
<li>When DHA-provided content does not meet CG needs, design and develop curriculum content, coaching materials, and teaching aids as needed, compliant with CG Force Readiness Command (FORCECOM) policies and formats.</li>
<li>Maintain expertise on MHS GENESIS and associated supporting applications (i.e., Joint Level Viewer (JLV), Patient Portal, reporting platforms (Health Data Intelligence, Discern, LightsOn, Advance), etc.)</li>
<li>Adapt and customize JOMIS Roles 1 and 2 and JOMIS Operational Medicine Healthcare Solution Suites strategy and training and provide documentation to address Coast Guard needs, as needed.</li>
<li>Assist with development and execution of a training approach that ensures all trainers and end users are educated and equipped with training materials to use routinely for sustainment training.</li>
<li>Review all training materials for accuracy and relevancy based on curriculum and workflow and provide recommendations to the appropriate office for updates, as needed.</li>
<li>Promote EHR optimization for each user's role to support thorough, efficient documentation. Optimization should include personal configuration of workflow components (adding or removing), filters, continuous scrolling, and contextual view/split screen; Use of favorites and ensuring favorites are added to folders on Quick Orders Mpage; and sharing of favorites among team members.</li>
</ul>
<p><b>Basic Qualifications:</b></p>
<ul>
<li>A minimum of five (5) years' experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training.</li>
<li>A minimum of two (2) years' experience training personnel on Cerner Millennium Electronic Health Record or MHS GENESIS software.</li>
<li>Cerner Millenium training certification.</li>
<li>Strong interpersonal skills, effective verbal and written communication, and the ability to work professionally and effectively with stakeholders in a diverse community.</li>
<li>Fluency in verbal and written English and English medical terminology and the ability to read, write, speak, and understand English fluently.</li>
<li>United States (U.S.) citizenship.</li>
<li>Ability to obtain and maintain at a minimum a Tier 1 NACI background investigation</li>
<li>Ability to obtain a Common Access Card (CAC) as required.</li>
<li>Ability to work professionally and effectively with stakeholders in a diverse community.</li>
<li>Understanding of the unique informatics architecture of the military.</li>
<li>Operational (deployment), clinical (i.e., RN or HM), and Electronic Health Record (EHR) system experience strongly preferred.</li>
</ul><p></p><div>
<p><b>Equal Opportunity Statement:</b><br>
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.</p></div></div><p></p>

MHS GENESIS Training Specialist

DPR Construction

<p></p><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2><p>Join a dynamic and fast-evolving team that is building next-generation AI-based tools and agent systems for the construction Industry. Our AI and Data Team is focused on designing intelligent AI agents, and copilots using modern AI/ML techniques. You will work closely with cross-functional teams, including business stakeholders, data engineers, and technical leads, to ensure alignment between business needs and data architecture and define data models for specific focus areas.
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Responsibilities
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 Build end-to-end Gen AI solutions - develop, refine, and implement advanced Gen AI models and ensure the success delivery of projects
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 Assist in the development and execute comprehensive plans to integrate AI technologies into business processes, aimed at enhancing operational efficiency and boosting employee productivity.
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 Utilize Python and other data manipulation languages proficiently to prepare and manipulate data.
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 Understand the business requirements and translate into Gen AI solution design that successfully meets the business objectives.
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 Collaborate with stakeholders, presenting findings to a non-technical audience and providing strategic recommendations.
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 Ensure the scalability, reliability, and security of AI solutions by implementing best practices for AI model development, deployment, and maintenance.
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 Drive innovation by exploring new AI applications and solutions that can benefit the enterprise, leading research and development efforts to keep DPR at the forefront of AI technology.
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 Follow the roadmap for AI initiatives, ensuring they align with organizational goals and show measurable impact.
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Qualifications
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 At least 3 years of experience with Software Development, Machine Learning.
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 At least 2 years of experience Generative AI, specifically with Large Language Models (LLM).
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 Experience with generative AI concepts such as Retrieval-Augmented Generation (RAG), agentic workflows, training LLMs with structured and unstructured data sets.
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 Experience with Data Connectors and API gateways that support seamless communication between systems.
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 Deep subject matter expertise in AI technologies, including but not limited to Copilot Studio, OpenAI, Semantic Kernels, Azure AI Foundry, Google Gemini, Microsoft 365, and M365 Copilot or Anthropic or AWS platforms.
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 Familiarity with Cloud computing skills.
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 Strong programming skills in Python and experience with AI/ML frameworks.
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 Proficiency in vector databases and embedding models for retrieval tasks.
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 Understanding of Knowledge Graph is a plus.
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 Possess strong problem-solving and strategic thinking abilities.
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 Strong communicator with the ability to present ideas clearly and influence stakeholders &mdash; with a passion for enabling data-driven transformation.
</p><p></p><p>DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
</p><p></p><p>Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together&mdash;by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
</p><p></p><p>Explore our open opportunities at www.dpr.com/careers .</p></div>

Machine Learning Engineer

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