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information specialist iii

Axiom Consultants

<div><b>**This is an upcoming opportunity contingent on contract award. Must currently hold a Public Trust Clearance. Must have extensive experience with ServiceNow.</b><br>
Axiom is looking for an <b>Information Specialist III</b> to serve as a senior-level Response Center professional responsible for handling complex customer inquiries across multiple communication channels and providing expert-level support on OJP programs, grant processes, and justice-related topics. This position requires cross-functional expertise across all Office of Justice Program (OJP) program offices and the ability to research, analyze, and respond to Tier 2 and Tier 3 inquiries related to criminal and juvenile justice systems, victim services, funding opportunities, and OJP resources. The Information Specialist III will utilize the ServiceNow CRM system to document interactions, maintain knowledge management resources, ensure compliance with accessibility requirements, and support surge operations during high-volume periods such as Notice of Funding Opportunity (NOFO) releases and major OJP announcements. This position also ensures all tasks and subtasks within the Response Center contract are being met on time, within budget, and with high satisfaction of OJP and its participating organizations.<p><b><i>
Minimum Experience:</i></b> Five years of progressively responsible experience in information services, customer support, research, or a related field, with demonstrated expertise in multi-channel customer relationship management, complex query resolution, and knowledge management systems.</p><p><b><i>
Education Requisite:</i></b> Bachelor's degree in library science, information science, criminal justice, public administration, communications, or a related field from an accredited institution.</p><br>
Axiom offers competitive compensation packages including comprehensive medical/dental/life insurance and matching 401(k) contribution.<p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p><p>
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)</p></div>

Information Specialist III

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
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<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
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Customer service support experience in either a face to face or phone support role. | Required | 2 |
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Excellent written and verbal communication skills in a professional setting | Required | 2 |
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Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
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Maintain computers, systems, and printers in a professional setting | Required | 1 |
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Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
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Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
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Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
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Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
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Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
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Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
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A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Fusion Global Technologies & Solutions

<p>The Senior Engineer is an authority on <b>Unified Communications (UC)</b> and <b>Contact Center as a Service (CCaaS)</b>platforms. They focus on architecture, high-level troubleshooting, and strategy.</p><p><b>Key Responsibilities:</b></p><ul><li><b>System Architecture:</b> Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.</li><li><b>Tier III Support:</b> Lead the resolution of complex outages or systemic bugs that Junior engineers cannot resolve.</li><li><b>Vendor Management:</b> Interface with providers (like Cisco, Avaya, or Genesys) and manage service level agreements (SLAs).</li><li><b>AI &amp; Automation:</b> Implement &quot;Virtual Investigators&quot; or AI voice-based assessments to speed up intake for 311 reports (e.g., potholes, signal outages).</li><li><b>Security &amp; Compliance:</b> Ensure call recordings and user data comply with DC government privacy regulations.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or related field.</li><li><b>Experience:</b> Usually 5&ndash;8+ years in telephony or contact center engineering.</li><li><b>Certifications:</b> CCNP (Collaboration), Azure Solutions Architect, or specific CCaaS platform certifications.</li></ul><p>Pay: $25.00 - $28.00 per hour</p><p>Work Location: Remote</p>

Senior Call Center Engineer (Lead/Senior Specialist)

US Department of Veterans Affairs

Registered Nurse - Post Acute Rehabilitation/Polytrauma and Long Term Care

Planned Parenthood

Why Planned Parenthood?
<br><br>
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
<br><br>
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
<br><br>
About our HR Operations Specialist position
<br><br>
The HR Operations Coordinator supports the day-to-day execution of human resources operations by ensuring accurate administrative processes, compliant recordkeeping, and consistent coordination across HR systems. This position serves as a critical operational support to payroll processing, employee data management, and HR compliance activities, and serves as the initial point of support for human resources related support tickets.
<br>The HR Operations Coordinator is highly detail-oriented, process driven, and trusted to handle highly confidential information with discretion. This role backs up payroll functions, audits and reporting, and ensures HR documentation is accurate, complete, compliant and well maintained in accordance with legal and organizational requirements.
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What will you be doing!
<br><br>
<b>Key Responsibilities:</b><br>
Payroll, Timekeeping Support & Backup
<br><ul>
<li>Serve as back up for bi-weekly payroll processing, ensuring accuracy and timelines when Payroll Specialist is unavailable.</li>
<li>Update employee payroll records and perform calculations, including but not limited to: rate of pay, bonuses and other forms of compensation, union dues, time-of-balances, final payouts.</li>
<li>Assist with resolving discrepancies in coordination with Payroll Specialist and managers.</li>
<li>Collaborate with the Payroll Specialist and Benefit Specialist to ensure accurate employee including timesheets, tax withholdings and benefit deductions.</li>
<li>Run payroll and union reports on a monthly and/or quarterly cadence, as applicable, and distribute to internal stakeholder(s).</li>
</ul>
HR Operations & Administrative
<br><ul>
<li>Serve as the primary coordinator for HR operational processes including onboarding, offboarding, employee status changes and personnel file maintenance.</li>
<li>Conduct and coordinate the I-9 verification process including timely completion, document review, reverification, record retention and monthly audit.</li>
<li>Maintain accurate and up-to-date employee records in the HRIS and personnel files in compliance with record retention and accreditation requirements.</li>
<li>Prepare HR correspondence, reports, and documentation as needed.</li>
<li>Coordinate and create the internal HR newsletter including drafting content, gathering updates from HR and leadership, and employee resources in a clear and engaging format.</li>
<li>Send new hires Acclimation Survey and separating employees Exit Interview.</li>
<li>Facilitate employee recognition initiatives, including coordinating recognition activities, tracking milestones, and supporting engagement and morale efforts across the organization.</li>
<li>Organize and track HR related invoices for review and approval.</li>
<li>Other duties as assigned.</li>
</ul>
Employee Support & HR Ticket Requests
<br><ul>
<li>Monitor and respond to incoming HR Tier 1 support requests via the HR ticketing system and shared inbox.</li>
<li>Route requests to appropriate HR teams members and track resolution timelines.</li>
<li>Identifying recurring issues and escalate to HR leadership, as needed.</li>
</ul>
<b>Minimum Qualifications:</b><br>
<ul>
<li>High School Diploma, GED, or equivalent.</li>
<li>A minimum of 2 years of directly related experience.</li>
</ul>
<b>Preferred Qualifications:</b><br>
<ul>
<li>Experience with Dayforce</li>
</ul>
<b>Salary Range:</b><br>
<b>Hawaii:</b> $23.99 - $ 39.98 hourly
<br><b>Alaska:</b> $25.32 - $42.20
<br><b>Indiana, Kentucky, Idaho:</b> $22.65 - $37.76
<br><b>Washington:</b> $26.65 - $44.42
<br><br>
<b>Position Type:</b><br>
Full-time
<br>This position is a union position.
<br><br>
<b>Benefits Eligibility:</b><br>
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
<br><br>
<b>Other Information:</b><br>
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
<br>What we expect from you.
<br><ul>
<li>That you adhere to our code of conduct, policies, procedures, and protocols.</li>
<li>That you always demonstrate a high degree of professionalism.</li>
<li>That you always support and model our customer service standards.</li>
<li>That you value continuous learning and seek ongoing training and development.</li>
</ul>
<b>Our commitment to diversity:</b><br>
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
<br>Equal Employment Opportunity
<br>PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

HR Operations Specialist (WA)Human Resources

RedMatter Solutions

<div>Description:
<p><b>
Position Overview</b></p><p>
We are seeking a Risk, Compliance, and Quality Assurance Specialist to support a large-scale Identity, Credential, and Access Management (ICAM) modernization initiative for a federal customer. This role is responsible for ensuring that modernized identity services and platforms comply with applicable security standards, regulatory requirements, and organizational policies while maintaining high-quality, consistent, and auditable delivery. The specialist will ensure that new capabilities are compliant, secure, and aligned with federal Zero Trust and identity governance objectives.</p>
Requirements:
<p><b>
Key Responsibilities</b></p><h3 class="jobSectionHeader"><b>
Risk &amp; Compliance</b></h3><ul><li>
Ensure modern ICAM solutions comply with federal standards and frameworks (e.g., NIST SP 800-63, FICAM, OMB M-22-09, Zero Trust Architecture guidance)</li><li>
Conduct risk assessments across modern identity platforms, authentication mechanisms, and access controls</li><li>
Identify, document, and track security and compliance risks within the modernized environment; maintain and support the program Risk Register</li><li>
Support ATO processes for modern systems, including control validation, documentation, and audit readiness</li><li>
Evaluate integrations with external identity providers (e.g., login.gov, ID.me, external Entra tenants) for compliance and security risks</li></ul><h3 class="jobSectionHeader"><b>
Quality Assurance &amp; Testing Oversight</b></h3><ul><li>
Establish and enforce QA standards for modern ICAM implementations, including identity lifecycle, federation, and PAM solutions</li><li>
Validate that testing processes (functional, security, integration) meet program and federal requirements</li><li>
Review releases and enhancements to ensure compliance with established quality benchmarks</li><li>
Collaborate with engineering teams to ensure consistent, reliable identity service delivery in the modernized architecture</li></ul><h3 class="jobSectionHeader"><b>
Governance &amp; Policy Alignment</b></h3><ul><li>
Develop and maintain compliance documentation, SOPs, and audit artifacts for the modern ICAM environment</li><li>
Ensure alignment with identity governance policies, including RBAC/ABAC/PBAC models and least privilege principles</li><li>
Support continuous monitoring efforts, including integration with SIEM tools (e.g., Splunk)</li><li>
Provide guidance on policy enforcement across cloud-native and modern identity services=</li></ul><h3 class="jobSectionHeader"><b>
Stakeholder Engagement</b></h3><ul><li>
Work closely with program leadership, security teams, and system owners to ensure compliance and quality objectives are met</li><li>
Support audits, inspections, and reporting activities with federal stakeholders</li><li>
Provide recommendations to improve risk posture and operational maturity of the modernized ICAM solution</li></ul><p><b><br>
Required Qualifications</b></p><ul><li>
7+ years of experience in risk management, compliance, or quality assurance within cybersecurity or ICAM environments</li><li>
Experience supporting federal IT systems and compliance frameworks</li><li>
Demonstrated experience with ATO processes, risk assessments, and audit support</li><li>
Strong understanding of identity and access management concepts, including authentication, authorization, federation, and privileged access</li><li>
Experience working in cloud-based and modern identity environments</li></ul><h3 class="jobSectionHeader"><b>
Required Certification (one of the following):</b></h3><ul><li>
Certified Information Privacy Professional/Government (CIPP/G)</li><li>
Certified Information Systems Auditor (CISA)</li><li>
Certified in Risk and Information Systems Control (CRISC)</li><li>
Certified Information Systems Security Professional (CISSP)</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Experience supporting ICAM modernization or Zero Trust initiatives</li><li>
Familiarity with FICAM architecture and federal identity mandates</li><li>
Experience with identity governance, lifecycle management, and access certification processes</li><li>
Knowledge of continuous diagnostics and monitoring (CDM) and SIEM integration</li><li>
Strong analytical, documentation, and communication skills</li></ul></div>

Risk, Compliance, and Quality Assurance Specialist – Identity & Access Management Modernization

The George Washington University Hospital

<div>Responsibilities:
<div><b>
Join Our Exceptional Team at George Washington University Hospital</b></div><div></div><div><br>
Since opening its doors in 2002, George Washington University Hospital has been at the forefront of medical innovation, providing cutting-edge care in a state-of-the-art facility. As a 395-bed tertiary care, academic medical center located in the heart of downtown Washington, DC, our hospital is renowned for its Level I Trauma Center and Level III NICU. We offer unparalleled expertise in cardiac, cancer, neurosciences, women&rsquo;s health, and advanced surgical procedures, including robotic and minimally invasive techniques. Operated by Universal Health Services, Inc. (UHS), one of the nation&rsquo;s leading healthcare providers, we are committed to excellence in patient care and organizational growth.</div><div></div><div><b><br>
GWUH</b> offers comprehensive benefits such as:</div><ul><li>
Challenging and rewarding work environment</li><li>
Competitive Compensation</li><li>
Career development opportunities across UHS and our 300+ locations!</li><li>
Excellent Medical, Dental, Vision, and Prescription Drug Plan</li><li>
Generous Paid Time Off</li><li>
401(K) with company match and discounted stock plan</li><li>
Tuition Reimbursement</li><li>
SoFi Student Loan Refinancing Program</li><li>
Employee Assistance Program</li><li>
Career development opportunities within UHS and its Subsidiaries</li><li>
More information is available on our Benefits Guest Website: benefits.uhsguest.com</li></ul><p><b>
POSITION SUMMARY</b></p><ul><li>
Performs direct patient care tasks under the direction of the Registered Nurse and performs various tasks as competency documentation designates. Position provides direct patient care limited to non-invasive procedures, unless specifically certified in phlebotomy.</li></ul>
Qualifications:
<div><b>
Education/Qualification</b></div><ul><li>
High School diploma</li><li>
At least six months of recent Hospital, long-term care, or medical work experience, which provided knowledge of basic patient-care activities related to Multi-skilled technician duties</li><li>
Completion of Certified Nursing Assistant, Medical Assistant Course, or two years of nursing school.</li></ul><div><b>
Skills</b></div><ul><li>
Fundamental computer skills and keyboard familiarity</li><li>
Able to speak and write English Fluently</li><li>
Demonstrated communication, organization and critical thinking skills</li><li>
Knowledge of medical terminology</li></ul><div><b>
About Universal Health Services</b>: One of the nation&rsquo;s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World&rsquo;s Most Admired Companies by Fortune; listed in Forbes ranking of America&rsquo;s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com</div><div></div><div><b><br>
EEO Statement</b>: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.</div><div></div><div><b><br>
Avoid and Report Recruitment Scams:</b> We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.</div></div>

Patient Care Tech CNA Medical Surgical Overflow Full Time Night

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