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administrative assistant

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accounting administrator

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front desk supervisor

office manager

Summerfield Management

<div>Position Description:
Property Accounting Manager
<div>
</div><div>Location: Remote</div><div>
Job Title: Property Accounting Manager
</div><div>Compensation: +/-$90,000 annually, based on experience and portfolio size</div><div></div><div> 
</div><div>
About Us
</div><div>Summerfield Property Management (SPM) is a growing property management firm dedicated to providing exceptional living experiences for our residents. We manage a diverse portfolio of residential properties, ensuring they are well-maintained and safe for all residents. As we expand our reach, we are seeking talented individuals to join our team and help us maintain the highest standards of quality and service.</div><div> 
</div><div>
Position Summary
</div><div>The Property Accounting Manager oversees 3 to 4 Property Accountants that conduct property-level accounting for 8 to 10 properties each for a portfolio of approximately 20 to 30 multifamily communities. This role works closely with regional managers to ensure financial reporting and operational accounting activities are accurate, timely, and complete to Ownership expectations.</div><div> 
</div><div>
Key Responsibilities
</div><div>As a Property Accounting Manager at SPM, you will be responsible for:
</div><ul><li>Manages day-to-day accounting functions of Property Accountants to include review/approval of the monthly financial statements, bank reconciliations, wires, etc., while meeting the internal/external deadlines.
</li><li>Effectively communicate with all 3rd party clients on financial statement questions, distributions, business license filings, personal property tax filings and other Tax related questions.
</li><li>Oversee and manage transitions of new properties as well as dispositions (sale or management transition) to include preparation of sale pro-rations.
</li><li>Work in partnership with the operations team on the annual budgets, reforecasts, Cash funding draws, and financial statement preparation.
</li><li>Provide training, discipline, goal planning, and performance management for a team of Property Accountants.
</li><li>Work closely with Regional Manager on a daily basis to make sure we have continuity between operations and accounting teams.
</li><li>Ability to successfully multi-task and manage multiple deadlines within multiple property management software applications.
</li><li>Has advanced knowledge of GAAP and industry standards.
</li></ul><div>Financial Management &amp; Reporting
</div><ul><li>Analyze and review financial information for assigned properties, ensuring accuracy and completeness of property-level financial statements
</li><li>Oversee and approve financial transactions, including budget entries, revenue, expenses, payroll, invoices, mortgage payments, and distributions
</li><li>Reconcile bank accounts and financial statements, approving exceptions to bank reconciliations and wire transfers as necessary
</li><li>Prepare and review journal entries, account reconciliations, and standard accounting reports
</li><li>Monitor compliance with debt covenants, funding requirements, and financial reporting deadlines
</li></ul><div>Month-End &amp; Year-End Close
</div><ul><li>Lead the month-end and year-end close processes to ensure timely and accurate reporting
</li><li>Prepare financial reporting packages including variance analysis, executive summaries, budget comparisons, bank reconciliations, and journal entries
</li><li>Ensure all reporting deadlines are consistently met across the assigned portfolio
</li></ul><div>Budgeting &amp; Forecasting
</div><ul><li>Partner with the operations team on annual budgets, reforecasts, and cash funding draws
</li><li>Analyze revenue and expenditure trends and recommend appropriate budget levels to ensure expenditure control
</li></ul><div>Accounting Controls &amp; Compliance
</div><ul><li>Develop, implement, and maintain accounting policies, procedures, and internal controls
</li><li>Ensure departmental workflows meet established accounting standards, GAAP, and company policies
</li><li>Implement process and procedural improvements to streamline work, increase productivity, and maintain quality
</li></ul><div>Audit Coordination
</div><ul><li>Act as liaison to internal and external auditors, providing documentation, research data, and information necessary to complete audits in a timely manner
</li><li>Coordinate preparation of documentation for fiscal year-end financial audits
</li></ul><div>Client &amp; Operational Collaboration
</div><ul><li>Partner with property managers and regional managers to ensure timely and accurate pre-close financial activities
</li><li>Communicate with third-party clients and owners on financial statement questions, distributions, business license filings, personal property tax filings, and other financial inquiries
</li><li>Oversee and manage transitions of new properties as well as dispositions, including preparation of sale prorations
</li></ul><div>Team Leadership
</div><ul><li>Recruit, interview, hire, and onboard accounting staff
</li><li>Provide training, coaching, goal planning, and professional development to team members
</li><li>Deliver performance feedback and corrective guidance when necessary
</li><li>Establish annual goals and objectives for the accounting team and assign properties and portfolios for effective workload distribution
</li><li>All other duties and special projects as assigned</li></ul><div> 
</div><div>
Qualifications
</div><div>To be successful in this role, you should have:
</div><ul><li>Bachelor&rsquo;s degree or better in Accounting or Finance, or related field required
</li><li>CPA certification highly preferred, or active progress being made toward CPA designation
</li><li>5&ndash;7 years of accounting experience, with at least 3 years in a supervisory or people leadership role
</li><li>3&ndash;5 years of property management or real estate accounting experience strongly preferred
</li><li>Experience with Yardi Voyager or similar property management accounting software a must
</li><li>Strong understanding of GAAP and internal controls within the multifamily property management industry
</li><li>Advanced proficiency in Microsoft Office Suite, particularly Excel (VLOOKUPs, pivot tables, SUMIFs, etc.)
</li><li>Excellent communication, leadership, and problem-solving skills
</li><li>Ability to manage multiple priorities and deadlines across multiple properties simultaneously
</li><li>Strong organizational and time-management skills with a high attention to detail
</li><li>Pre-employment drug test and background check required</li></ul><div> 
</div><div>
Benefits
</div><div>We offer a competitive salary and the following benefits package:
</div><ul><li>Health Insurance
</li><li>Vision Insurance
</li><li>Dental Insurance
</li><li>401K
</li><li>Paid Time Off
</li><li>Basic Life / Voluntary Life
</li><li>Long Term / Short Term Disability
</li><li>Promotion Opportunities</li></ul><div></div><div> 
</div><div>
Join our team and be a key player in maintaining the high standards of living in our properties.
</div><div>SPM is an equal opportunity employer. We encourage candidates from all backgrounds to apply today!</div></div>

Property Accounting Manager | Remote | $90,000/yr DOE

Rimkus

<div>Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference!
Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.
NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement!
Overview
Supports the business group and/or specific operating department by performing clerical and administrative duties for office personnel. Prepares letters, emails, and spreadsheets. Maintains job files and business records, coordinates meetings and assists with special projects. Reviews other confidential client communications. Process and distribute incoming mail, greet visitors, answer phones, and route calls to office personnel. Provides specialized administrative support to the District Manager or department head. Works under general supervision in the performance of assigned tasks.
Essential Job Functions
Matter Specific Administration<ul><li>
Prepares general correspondence and emails.</li><li>
Receives incoming matter assignments, addresses all elements of matter sheet, and inputs assignment into company systems with accuracy.
</li><li>Ensures timely review of invoices and submits to clients via email or client portal.</li><li>
Maintains matter-related and general office files per company directives (hard copies, electronic, archived, vendor files) and other files related to the company&rsquo;s business.</li><li>
Depending on office size, may oversee evidence storage, evidence records, and process legal subpoenas.</li></ul>
General Office Administration<ul><li>
Schedules and organizes activities such as meetings, and other activities for all members of the department or business group.</li><li>
Processes matters and check requests, and third-party invoices.</li><li>
Serves as a primary point of contact by answering and directing incoming calls to appropriate office personnel and assisting clients by responding to inquiries in a professional and timely manner.</li><li>
Works effectively with administrative staff and the broader office team to support office operations and ensure coordination of day-to-day activities.</li><li>
Works collaboratively with administrative team in other offices to provide back-up support, as needed.</li></ul><ul><li>
Maintains the functionality and professional appearance of the office by overseeing common areas and managing inventory of office supplies, snacks, and related items.</li><li>
May assist the District Manager and Business Development Manager with client collections.</li><li>
Adheres to directives as outlined in the Administrative Systems and Procedures Manual.</li><li>
Attends and participates in monthly region administrative conference calls.</li><li>
Performs other duties as assigned.</li></ul>
At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions.
Rimkus is an Equal Employment Opportunity (EEO) Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status.
THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT.
Rimkus works with a limited number of approved recruiting partners. All agency submissions must be made through our designated submission process. Unsolicited resumes will not be recognized. 
Requirements 
Required Education and Certifications<ul><li>
High school diploma with some college.</li><li>
Associate degree or higher desired.</li><li>
Minimum of 3 years&rsquo; experience in an administrative capacity.</li><li>
Experience in legal, construction, insurance industries a plus.</li></ul>
Required Skills and Abilities<ul><li>
Must possess strong interpersonal and client service skills, with a demonstrated ability to communicate with professional tact and diplomacy and provide responsive, professional support in a fast-paced office environment.</li></ul><ul><li>
Must be able to handle sensitive and confidential information.</li><li>
Must be able to understand departmental operations and procedures.</li><li>
Must be able to interact and communicate with individuals at all levels of the organization.</li><li>
Must have working knowledge of a variety of computer software applications including word processing, spreadsheets, email, and presentation software (MSWord, Excel, Outlook, PowerPoint, and Teams), and other technical software and database (SharePoint, etc.) programs.</li><li>
Must possess good business writing, editing, and proofreading skills; work requires continual attention to detail, establishing priorities, and meeting deadlines.</li><li>
Must have the ability to read, analyze, and understand information and ideas presented in writing.</li><li>
Must be able to respond written or verbally to job-specific and general inquiries from management, peers, subordinates, clients, and external vendors.</li><li>
Must be able to produce and disseminate correspondence (i.e. emails, letters, etc.) as requested.
</li></ul>Physical Demands, Overtime, Language and Writing Skills, and Travel Requirements
Physical Demands - Work is performed primarily in an office setting. Employee is frequently required to stand, walk, sit, climb, bend, balance, stoop, kneel, crouch, talk, and hear. Employee may lift and/or move up to 25 pounds. Clear vision and depth perception are also necessary.
Overtime - This position is salaried with a non-exempt FLSA status. Regular working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. There will be periods where overtime will be required, which the employee will need to comply with in order to meet the demands of the position.
Language and Writing Skills - Must have ability to read, analyze, and understand information and ideas presented in writing. Able to respond written or verbally to job-specific and general inquiries from management, peers, subordinates, clients, and external vendors. Must be able to produce and disseminate correspondence (i.e. emails, letters, etc.) as requested.
Travel Requirements &ndash; Not expected for this position. 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Family Leave (Maternity, Paternity)</li><li>
Short Term &amp; Long Term Disability</li><li>
Training &amp; Development</li></ul></div>

Administrative Assistant - Atlanta, GA

The Home Depot

Position Purpose: The Gift Card Project Manager is responsible for developing implementation plans for a portfolio of projects that drive The Home Depot Gift Card sales. The Project Manager will manage multiple projects at the Program level, from Discovery through to Delivery. In addition to showing innovative thought leadership, you will be required to utilize core project management, communication, presentation and creative problem solving skills to deliver projects on time. Key Responsibilities: 50% Serve as the Business Project Manager for projects supporting Gift Card Strategic Initiatives. Responsibilities may include vendor onboarding and implementation, ongoing product management, sales analysis, assessing IT production issues, and new product development. Manage project timelines and ensure projects are delivered on-time. 15% Work with cross-functional, cross-company project teams. 10% Help the Business Owner(s) define and articulate project strategy and objectives, scope and business requirements. Think strategically, creatively - and with a customer focus - to make recommendations regarding execution strategies and potential solutions. 5% Ensure all impacted stakeholders are engaged, and manage cross-functional resources to support project execution. 10% Analyze and manage risks and interdependencies within and across Program projects/systems/resources, and formulate plausible solutions/contingency plans in consultation with stakeholders. 10% Effectively present and communicate project strategies, statuses, risks and key decisions within project teams, and stakeholder meetings. Direct Manager/Direct Reports: Position Reports to Sr. Manager, Gift Cards. No direct reports. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Strong technical background and comfortable talking with IT Understanding of emerging commerce technologies in Mobile and Social E-commerce knowledge and experience 4-6 years of Project Management experience Proficiency in MS Office, especially Excel and Powerpoint Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 4 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Proven track record of execution. Outstanding written and verbal communication skills. Excellent strategic and creative skills. Strong decision making and problem solving skills. Strong analytically with demonstrated financial and business planning skills. Influential; practiced in negotiating with others in ways that result in win-win outcomes.

Project Manager Gift Card Operations

Wiggam Law Tax Resolution Attorneys

<div>
 Are you the organized, upbeat multitasker who keeps everything (and everyone) running smoothly?
 
 
 Do you love being the go-to person who brings calm to the chaos and polish to the presentation?
 
 
 Are you a detail-loving pro who finds satisfaction in smooth systems, polished processes, and keeping daily operations humming?
 
 
 Reporting structure
 
 
 The Senior Administrative Assistant reports to the Operations Manager
 
 
 
 Job Overview
 
 
 
 The Senior Administrative Assistant&rsquo;s primary role is to support firm operations through administrative coordination and provide direct, ongoing support to one of the firm&rsquo;s partners. This role requires a daily in-office presence at our Norcross location.
 
 
 
 Compensation:
 
 $55,000 - $60,000 yearly
</div>

Senior Administrative Assistant

Position Purpose: The Manager of Merchandise Planning, HDD will be responsible for execution of assortment reviews and analyzing online programs and trends. This individual will drive promotion, pricing &amp; profitability analytics and provide store side Merchandising with the insights needed to grow total market share. Responsible for analyzing data, key reporting and working with Direct Fulfillment Merchants to identify opportunities across multiple depts. Key Responsibilities: 40% Drive consistent category-level strategy planning with Merchants: coordination of necessary data from both store and online systems along with data from key competitors, development of project templates and concise reporting results for Online and Store Merchants 30% Responsible for the creation and execution of KPI reporting, ensuring accurate data collection while highlighting key insights to drive decision making 20% Manage the execution of key programs and new online initiatives 10% Partner with functional areas such as Supply Chain, Core Merchandising, Vendor Compliance and Inventory Management to ensure effective solutions that can be leveraged across all areas Direct Manager/Direct Reports: Position reports to Sr. Manager of Merchandise Planning, homedepot.com Number of direct reports is 6. Accountable for direct supervision of the work activities of others. In addition to personnel issues - including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: MBA Online and/or Retail Store Experience. Both prefereed. Financial planning and analysis experience Advanced computer skills to retrieve, manipulate, analyze, and interpret data with experience with MS Office; MS Access, Excel, Word, PowerPoint, MS Project &amp; statistical software. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Strong strategic thinking ability Superior analytic skills (quantitative and qualitative) General management skills Strategic thinking; process focus Ability to influence others at all levels within the organization

MGR ONLINE MERCH SOLUTIONS

<div>
 Req181248
 
 
 
 Position Purpose
 
 
 
 The Major Incident Manager role operates as a full-scope Incident Manager, executing the same responsibilities and meeting the same performance expectations as other members of the team. As our organization has significantly expanded its operational scope&mdash;resulting in a four- to fivefold increase in incident volume and the added responsibility of tracking all business-impacting incidents, this role has become critical to maintaining program effectiveness. This model depends on experienced leadership to scale successfully. In addition to these core responsibilities, this resource will serve as Program Manager for Enterprise Problem SME efforts, owning the tracking and coordination of all Major Incident Problem Records, and acts as the designated secondary lead for Major Incident BPMs. Their contributions are essential to sustaining operational continuity and delivering against leadership expectations for this expanded program.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 25% Support &amp; Enablement:
 </li>
 <li>
 Participates in advanced troubleshooting and drives resolution
 </li>
 <li>
 Interfaces with business stakeholders and IT teams to elicit problem details
 </li>
 <li>
 Addresses technical issues both synchronously and asynchronously; escalates accordingly
 </li>
 <li>
 30% Delivery &amp; Execution:
 </li>
 <li>
 Provides after hours, overnight, and weekend on-call support
 </li>
 <li>
 Documents, reviews and ensures that all quality and change control standards are met
 </li>
 <li>
 Provides advanced support for VP level and above
 </li>
 <li>
 Partners with other teams to consult, provide technical expertise, and assist in resolving high level technical issues; engages with IT project and product teams as needed at a SME level; engages other teams to fix at root cause level when appropriate
 </li>
 <li>
 Develops requirements and specifications for project and product lifecycles
 </li>
 <li>
 Identifies diagnostic utilities to aid in troubleshooting
 </li>
 <li>
 Researches and drive the implementation of software updates, drivers, and knowledge bases to aid in problem resolution
 </li>
 <li>
 Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor
 </li>
 <li>
 Identifies process and systems improvements that drive quality within the team
 </li>
 <li>
 Acts as a role model for maintaining relationships with site leadership
 </li>
 <li>
 </li>
 <li>
 5% Administration &amp; Operations:
 </li>
 <li>
 Reviews and analyzes reports on call volume, quality, etc. and makes decisions accordingly
 </li>
 <li>
 Evaluates documented resolutions and analyzes trends to prevent future problems
 </li>
 <li>
 40% Learning:
 </li>
 <li>
 Produces and updates content for knowledge base articles and training for product support team
 </li>
 <li>
 Guides the communication of troubleshooting approaches and methods across IT functions; serves as a resource for more junior team members on how to approach or complete this task
 </li>
 <li>
 Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task
 </li>
 <li>
 Analyze information to determine areas for further training and coaching
 </li>
 <li>
 Researches and incorporates pertinent product update information in alignment with current trends
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 Typically reports to the Product Support Manager or Sr. Manager.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 </li>
 <li>
 Must be legally permitted to work in the United States
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of Incident Manager experience (not incident response)
 </li>
 <li>
 Deep understanding and working knowledge of ITIL
 </li>
 <li>
 Advanced level of Problem Record Management
 </li>
 <li>
 Working understanding of Optic
 </li>
 <li>
 Highly proficient in- Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite
 </li>
 <li>
 Minimum Education:
 </li>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 3
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
 </li>
 <li>
 Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
 </li>
 <li>
 Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
 </li>
 <li>
 Customer Focus: Building strong customer relationships and delivering customer-centric solutions
 </li>
 <li>
 Decision Quality: Making good and timely decisions that keep the organization moving forward
 </li>
 <li>
 Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
 </li>
 <li>
 Manages Conflict: Handling conflict situations effectively, with a minimum of noise
 </li>
 <li>
 Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
 </li>
 <li>
 Resourcefulness: Securing and deploying resources effectively and efficiently
 </li>
 <li>
 Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
 
 
 </li>
 </ul>
 Apply End Date: 07/24/2026
</div>

Major Incident Manager (Remote)

Position Purpose: The Major Incident Manager role operates as a full-scope Incident Manager, executing the same responsibilities and meeting the same performance expectations as other members of the team. As our organization has significantly expanded its operational scope&mdash;resulting in a four- to fivefold increase in incident volume and the added responsibility of tracking all business-impacting incidents, this role has become critical to maintaining program effectiveness. This model depends on experienced leadership to scale successfully. In addition to these core responsibilities, this resource will serve as Program Manager for Enterprise Problem SME efforts, owning the tracking and coordination of all Major Incident Problem Records, and acts as the designated secondary lead for Major Incident BPMs. Their contributions are essential to sustaining operational continuity and delivering against leadership expectations for this expanded program. Key Responsibilities: 25% Support &amp; Enablement: Participates in advanced troubleshooting and drives resolution Interfaces with business stakeholders and IT teams to elicit problem details Addresses technical issues both synchronously and asynchronously; escalates accordingly 30% Delivery &amp; Execution: Provides after hours, overnight, and weekend on-call support Documents, reviews and ensures that all quality and change control standards are met Provides advanced support for VP level and above Partners with other teams to consult, provide technical expertise, and assist in resolving high level technical issues; engages with IT project and product teams as needed at a SME level; engages other teams to fix at root cause level when appropriate Develops requirements and specifications for project and product lifecycles Identifies diagnostic utilities to aid in troubleshooting Researches and drive the implementation of software updates, drivers, and knowledge bases to aid in problem resolution Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor Identifies process and systems improvements that drive quality within the team Acts as a role model for maintaining relationships with site leadership 5% Administration &amp; Operations: Reviews and analyzes reports on call volume, quality, etc. and makes decisions accordingly Evaluates documented resolutions and analyzes trends to prevent future problems 40% Learning: Produces and updates content for knowledge base articles and training for product support team Guides the communication of troubleshooting approaches and methods across IT functions; serves as a resource for more junior team members on how to approach or complete this task Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task Analyze information to determine areas for further training and coaching Researches and incorporates pertinent product update information in alignment with current trends Direct Manager/Direct Reports: Typically reports to the Product Support Manager or Sr. Manager. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Must be legally permitted to work in the United States Preferred Qualifications: 3-5 years of Incident Manager experience (not incident response) Deep understanding and working knowledge of ITIL Advanced level of Problem Record Management Working understanding of Optic Highly proficient in- Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Being Resilient: Rebounding from setbacks and adversity when facing difficult situations Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus: Building strong customer relationships and delivering customer-centric solutions Decision Quality: Making good and timely decisions that keep the organization moving forward Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Conflict: Handling conflict situations effectively, with a minimum of noise Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Resourcefulness: Securing and deploying resources effectively and efficiently Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Apply End Date: 07/24/2026

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87 office manager jobs In Atlanta

Property Accounting Manager | Remote | $90,000/yr DOE

Administrative Assistant - Atlanta, GA

Project Manager Gift Card Operations

Senior Administrative Assistant

MGR ONLINE MERCH SOLUTIONS

Major Incident Manager (Remote)

Major Incident Manager (Remote)