operations manager

engineering technician Jobs in Washington

engineering technician

general operative

release train engineer Jobs in Washington

release train engineer

operating engineer

hatch IT

<div><p>hatch I.T. is partnering with Expression to find an<b> AI/ML Engineer</b>. See details below:</p>
<p><b>
About The Role:</b></p>
<p>
Expression is seeking an experienced AI/ML Engineer to design, optimize, and evaluate machine learning capabilities that operate efficiently on heterogeneous edge computing platforms. Working closely with software engineers, you will develop AI pipelines that enable intelligent signal characterization, data prioritization, distributed inference, and decision support while operating within constrained compute, bandwidth, and communications environments.</p>
<p>
The ideal candidate has strong expertise in applied machine learning, modern LLM technologies, edge AI optimization, and production deployment of AI systems.</p>
<p><b>
Security Clearance</b>: Eligible to obtain Secret or Top Secret Clearance (U.S citizenship required)</p>
<p><b>
About the Company:</b></p>
<p>
Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression&rsquo;s &ldquo;Perpetual Innovation&rdquo; culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><div>
<ul><li>Design and implement AI capabilities supporting intelligent data characterization, classification, prioritization, and decision support.</li>
<li>Evaluate, optimize, and deploy open-weight foundation models appropriate for resource-constrained edge environments.</li>
<li>Develop efficient inference pipelines supporting heterogeneous compute environments ranging from embedded processors to workstation-class systems.</li>
<li>Implement Retrieval-Augmented Generation (RAG), semantic search, and knowledge retrieval capabilities where appropriate.</li>
<li>Design AI orchestration workflows supporting distributed inference across multiple edge devices.</li>
<li>Develop evaluation methodologies for AI accuracy, latency, resource utilization, and operational performance.</li>
<li>Implement model monitoring, observability, testing, and automated evaluation frameworks.</li>
<li>Collaborate with software engineers to integrate AI models into production software platforms.</li>
<li>Optimize models using quantization, pruning, distillation deployment technologies.</li>
<li>Support experimentation involving multimodal data sources, sensor-derived features, and structured mission data.</li>
<li>Develop AI governance practices including model evaluation, explainability, responsible AI, and secure deployment.</li>
<li>Document model development, evaluation results, and technical recommendations.</li>
<li>Support customer demonstrations and prototype evaluations.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications:</b></h3><div>
<ul><li>Bachelor degree in Computer Science, Artificial Intelligence, Data Science, Electrical Engineering, Applied Mathematics, or related discipline. An advanced degree is preferred.</li>
<li>5-8+ years of professional experience developing production AI or machine learning applications.</li>
<li>Strong Python programming experience.</li>
<li>Experience with PyTorch.</li>
<li>Experience deploying LLMs in production environments.</li>
<li>Experience with LangGraph, LangChain, CrewAI, Semantic Kernel, or similar orchestration frameworks.</li>
<li>Experience implementing Retrieval-Augmented Generation (RAG).</li>
<li>Experience with vector databases and semantic search.</li>
<li>Experience deploying AI models on edge or resource-constrained devices.</li>
<li>Experience with model optimization techniques including quantization, model compression, or inference acceleration.</li>
<li>Experience designing evaluation frameworks for AI systems.</li>
<li>Experience with Docker and cloud-native AI deployment.</li>
<li>Excellent communication and collaboration skills.</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Qualifications:
</b></h3><div><ul><li>Experience applying AI to sensor analytics, time-series data, or signal processing.</li>
<li>Experience with software-defined radio data, RF analytics, or geospatial data analytics.</li>
<li>Experience developing multimodal AI applications.</li>
<li>Experience deploying AI across distributed edge computing environments..</li>
<li>Experience supporting DoD, Intelligence Community, or Federal customers.</li>
<li>Experience working in bandwidth-constrained or disconnected operational environments.</li>
<li>Experience supporting National Security or Federal Civilian customers.</li>
</ul>
</div><div><div><p><b>Benefits:</b></p>
<p>
Expression offers competitive salaries and benefits, such as:</p>
<ul>
<li>401k matching</li>
<li>PPO and HDHP medical/dental/vision insurance</li>
<li>Education reimbursement up to $10,000/yr</li>
<li>Complimentary life insurance</li>
<li>Generous PTO and 11 days of holiday leave</li>
<li>Onsite gym facility and trainer</li>
<li>Commuter Benefits Plan</li>
<li>In-office Cold Brew Coffee</li>
</ul>
</div></div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

AI/ML Engineer

BOAB Ventures

<div>
 Sr. Network Engineer III Washington, DC (100% onsite)
 <br/>
 <br/>
 Clearance: Top Secret
 <br/>
 <br/>
 Certifications Required: CCNP The Sr. Network Engineer III provides senior-level engineering support for mission-critical enterprise networks. This position is responsible for designing, implementing, and maintaining secure, reliable, and scalable network solutions that support organizational objectives and ensure optimal performance and availability.
 <br/>
 <br/>
 We know that you can&rsquo;t have great technology services without amazing people. We are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you&rsquo;ll do:
 <br/>
 <br/>
 <ul>
  <li>
   Design, implement, and troubleshoot enterprise network solutions for federal government customers.
  </li>
  <li>
   Serve as a technical SME, support routing and switching technologies, resolve complex issues, contribute to Agile delivery, and provide innovative solutions that build customer trust and support mission success. What you&rsquo;ll need to succeed:
  </li>
  <li>
   An active Top Secret security clearance.
  </li>
  <li>
   10+ years of experience in network engineering with hands-on responsibility for core enterprise routing and switching infrastructure.
  </li>
  <li>
   Bachelor&rsquo;s degree in a technical field is preferred. Relevant experience may substitute for education requirements.
  </li>
  <li>
   Subject matter expertise in designing, implementing, and troubleshooting complex routing protocols, including BGP and OSPF.
  </li>
  <li>
   Experience with software-defined WAN architectures and implementations.
  </li>
  <li>
   Experience with Peplink products.
  </li>
  <li>
   Proven experience supporting enterprise switching environments, including VLANs, STP, and related Layer 2 technologies.
  </li>
  <li>
   Experience managing and maintaining high-availability, high-performance network backbones in mission-critical environments.
  </li>
  <li>
   Hands-on experience with Cisco ASR, ISR, Catalyst, and Nexus platforms.
  </li>
  <li>
   Explicit experience performing network traffic analysis.
  </li>
  <li>
   Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.
  </li>
  <li>
   Required technical certifications include CCNP Enterprise The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
  </li>
  <li>
   The candidate's professional background and relevant work experience
  </li>
  <li>
   The specific responsibilities of the role and organizational needs
  </li>
  <li>
   Internal equity and alignment with current team compensation
  </li>
  <li>
   This role is also eligible for additional compensation, subject to the terms and policies, which may include:
  </li>
  <li>
   Performance-based bonuses
  </li>
  <li>
   Company-paid training and/or certifications
  </li>
 </ul>
</div>


Sr. Network Engineer with Security Clearance

NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

IT Help Desk Specialist

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
The Lead Cloud Solutions Engineer provides senior-level solutions engineering leadership for Humana's cloud-based CCaaS platforms, including Genesys Cloud and Google CX Agent Studio. This role drives implementation, integration, migration, and modernization efforts, including the Nuance Migration Project, by translating business needs into secure, scalable, and reliable technical solutions.<br>
The role partners across product, engineering, operations, architecture, security, compliance, and vendor teams. This partnership delivers cloud-enabled contact center capabilities aligned with Humana's modernization standards, approved design patterns, and operational expectations.This position represents a senior technical leadership role combining deep hands-on engineering expertise, architecture ownership, and cross-functional leadership. The Lead Cloud Engineer sets technical direction, defines standards, and ensures successful delivery of scalable, secure, and high-performing cloud-based customer experience platforms. The role handles highly complex challenges, influences enterprise technology strategy, and operates with broad autonomy.<p></p><p>
The Lead Cloud Solutions Engineer is a senior hands-on technology leader within Humana's Customer Experience Center Platform ecosystem. This leader is focused on delivering practical, scalable, and secure cloud-based solutions across platforms such as Genesys Cloud and Google CX Agent Studio.</p><p>
This role partners closely with product teams, engineering teams, operations, enterprise architecture, and vendor partners to translate business needs into effective technical solutions. The Lead Cloud Solutions Engineer drives solution design, implementation planning, platform integration, automation, and delivery execution while ensuring alignment with enterprise standards for security, reliability, compliance, and performance.</p><p>
The role emphasizes <b>solutions engineering, hands-on technical leadership, platform enablement, and delivery outcomes</b> rather than enterprise architecture ownership. The Lead serves as a technical problem-solver and engineering advisor, helping teams modernize contact center capabilities, improve customer and associate experiences, and maximize the value of Humana's cloud-based CCaaS investments.</p><p></p><h3 class="jobSectionHeader"><b>
Primary Responsibilities</b></h3><ul><li>
Lead solutions engineering and technical delivery for Humana's cloud-based <b>Contact Center as a Service</b> platforms, including <b>Genesys Cloud</b>, <b>Google CX Agent Studio / Dialogflow CX</b>, and related GCP services.</li><li>
Translate business, product, and operational requirements into secure, scalable, and supportable technical solutions.</li><li>
Provide hands-on technical guidance for platform configuration, application integration, API enablement, automation, testing, deployment readiness, troubleshooting, and production stabilization.</li><li>
Support major modernization and migration initiatives, including legacy platform exits and the <b>Nuance migration</b>, by driving technical execution and removing delivery blockers.</li><li>
Partner with product, software engineering, cloud engineering, operations, enterprise architecture, security, compliance, and vendor teams to deliver high-quality CCaaS and conversational AI capabilities.</li><li>
Lead implementation of omnichannel customer engagement solutions, including voice, chat, routing, authentication, virtual agents, automation, reporting, and analytics.</li><li>
Promote reusable engineering patterns, implementation standards, documentation, and operational best practices.</li><li>
Evaluate and pilot emerging capabilities in conversational AI, cloud-native platforms, analytics, and automation to improve customer and associate experiences.</li><li>
Ensure delivered solutions meet enterprise expectations for security, compliance, reliability, scalability, observability, performance, and cost efficiency.</li><li>
Serve as a senior technical advisor and escalation point for complex platform, integration, and production issues.</li><li>
Mentor engineers and contribute to a collaborative engineering culture focused on delivery quality, operational stability, and continuous improvement.</li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact
</b><br>
</h1><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>
10+ years of experience delivering complex software, cloud, SaaS, or platform-based technology solutions.</li><li>
Experience leading technical delivery for cloud, SaaS, CCaaS, customer experience, or enterprise integration platforms.</li><li>
Hands-on experience with solution implementation, application integration, APIs, cloud services, automation, testing, troubleshooting, and production support.</li><li>
Experience working with cross-functional teams, including product, engineering, operations, architecture, security, compliance, and vendor partners.</li><li>
Strong analytical, problem-solving, communication, and technical leadership skills.</li><li>
Ability to guide engineering teams, influence technical decisions, and drive delivery outcomes in a matrixed environment.</li><li>
Commitment to improving customer, member, and associate experiences through reliable and modern technology solutions.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience with CCaaS platforms such as <b>Genesys Cloud</b>, <b>NICE</b>, <b>Five9</b>, <b>Amazon Connect</b>, or similar customer engagement platforms.</li><li>
Experience with <b>Google CX Agent Studio</b>, <b>Dialogflow CX</b>, <b>Vertex AI</b>, <b>BigQuery</b>, <b>Cloud Run</b>, <b>GKE</b>, or other GCP services.</li><li>
Experience delivering conversational AI, IVR, virtual agent, speech recognition, routing, chat, messaging, or contact center automation solutions.</li><li>
Experience integrating CCaaS platforms with enterprise systems such as <b>Salesforce</b>, <b>ServiceNow</b>, <b>Microsoft Dynamics</b>, identity providers, data platforms, and API gateways.</li><li>
Experience with cloud migration, platform modernization, vendor transition, or legacy platform retirement initiatives.</li><li>
Understanding of cloud security, IAM, networking, monitoring, logging, cost optimization, and operational support practices.</li><li>
Experience with Agile, SAFe, or hybrid delivery models.</li><li>
Experience creating technical documentation, implementation patterns, operational runbooks, and engineering best practices.</li><li>
Healthcare or regulated industry experience preferred.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills</b></h3><ul><li>
Hands-on experience with <b>Google Cloud Platform</b> services for customer experience, contact center, conversational AI, or enterprise integration use cases.</li><li>
Experience with <b>Google CX Agent Studio</b> or <b>Dialogflow CX</b>, including agent design, conversation flows, intents, entities, fulfillment, integrations, and environment management.</li><li>
Experience with <b>Vertex AI</b> or other AI/ML capabilities for customer experience use cases, including model consumption, prompt-based solutions, inference, and AI-enabled automation.</li><li>
Experience using <b>BigQuery</b> for reporting, analytics, operational insights, conversation analysis, or large-scale data processing.</li><li>
Experience with <b>Cloud Run</b>, <b>Google Kubernetes Engine</b>, <b>Compute Engine</b>, or similar services for scalable application and integration deployments.</li><li>
Understanding of GCP security and operational practices, including <b>IAM</b>, service accounts, networking, logging, monitoring, alerting, and cost management.</li><li>
Experience integrating GCP services with CCaaS platforms, APIs, webhooks, event streams, enterprise applications, data platforms, and identity services.</li><li>
Exposure to speech recognition, text-to-speech, natural language processing, conversation analytics, sentiment analysis, and AI-driven contact center insights.</li><li>
Experience implementing observability, logging, monitoring, and troubleshooting practices for cloud-based conversational AI and contact center solutions.</li></ul><p><b>
Additional Information</b></p><p></p><p><b>
Work-At-Home Requirements</b></p><ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul><p></p>
Work at Home Requirements To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b><br>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$129,300 - $177,800 per year<br>
<p></p>
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Lead Cloud Engineer - Contact Center Technology

Verida Inc

<div><p><b>SUMMARY: </b>Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.</p><p><b><i>
LOCATION: On-Site in the District of Columbia</i></b></p><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Monitor the operation in accordance with policies and procedures.</li><li>
Train and coach team members in conjunction with supervisor.</li><li>
Responsible for shift schedule to include, work station assignments/rotations with supervisor.</li><li>
Coordinate production startups, shutdowns, and changeovers with supervisor.</li><li>
Responsible to meet shift goals.</li><li>
Responsible for quality control.</li><li>
Make adjustments as necessary during shift to maintain compliance within specifications.</li><li>
Operate within standard operating procedures (SOPs).</li><li>
Communicate with Supervisor.</li><li>
Ensure a clean and safe work environment.</li><li>
Complete shift paperwork.</li><li>
Assist in assigned department as necessary.</li><li>
Other duties as assigned.</li></ul><p><b>
QUALIFICATIONS REQUIRED:</b></p><ul><li>
Strong reading, writing, and arithmetic skills required.</li><li>
Computer literate with the ability to learn customer service software applications.</li><li>
Duties require professional verbal and written communication skills</li><li>
Ability to type 30 wpm.</li><li><b>
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.</b></li></ul><p><b>
QUALIFICATION</b></p><ul><li>
High school diploma or equivalent.</li></ul></div>

Customer Service Team Lead- DC

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26085314<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>901 Massachusetts Ave NW, Washington, District of Columbia, United States, 20001<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Pay Range:</b> $75,000-$92,000 annually<br>
<b>Bonus Eligible:</b> Y
<p></p><div><div><p><b>JOB SUMMARY</b></p>
<p></p><p>Supervises daily Food and Beverage (F&amp;B) shift operation and monitors compliance with all F&amp;B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..</p>
<p></p><p><b>CANDIDATE PROFILE
</b></p><p></p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p></p><p><b>CORE WORK ACTIVITIES</b></p>
<p></p><p><b>Managing Day-to-Day Operations</b></p>
<ul><li>Assists in the ordering of Food and Beverage (F&amp;B) supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supervises daily F&amp;B shift operation and monitors compliance with all F&amp;B policies, standards and procedures.</li></ul>
<ul><li>Supports and supervises an effective monthly self inspection program.</li></ul>
<ul><li>Operates all department equipment as necessary and reports malfunction.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Verifies that all team members/supervisors understand the brand specific philosophy.</li></ul>
<ul><li>Maintains the operating budget, and verifies that standards and legal obligations are followed.</li></ul>
<ul><li>Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.</li></ul>
<ul><li>Celebrates and fosters decisions that result in successes as well as failures.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Coordinates cleaning program in all F&amp;B areas (e.g., General clean), identifying trends and making recommendation for improvements.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Stays readily available/ approachable for all team members.</li></ul>
<ul><li>Demonstrates knowledge of the brand specific service culture.</li></ul>
<p></p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Stays readily available/ approachable for all guests.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction result with employees.</li></ul>
<ul><li>Responds in a timely manner to customer service department request.</li></ul>
<p></p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Performs hourly job function if necessary.</li></ul>
<ul><li>Extends professionalism and courtesy to team members at all times.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress report.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul><br>
</div><p></p><div>
</div><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Food and Beverage Operations Manager

Accenture Federal Services

<div></div><div><div><div><div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.</div>
<div></div>
<div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.</div>
<div></div>
<div>Join us to drive positive, lasting change that moves missions and the government forward!</div><br>
<div></div>
</div></div><p>
Accenture Federal Services is seeking an experienced Release Train Engineer to join our team and support our client in the Northern VA area. The Release Train Engineer role requires dedicated and specialized support to accelerate Research, Development, Test, and Evaluation (RDT&amp;E) efforts, advanced cloud modernization initiatives, and ensure the successful deployment of critical capabilities to a diverse national security customer base.</p>
<p><b>
What you'll do:
</b></p><ul><li>Agile Program Increment (PI) Planning: Facilitate targeted and effective PI planning sessions to drive alignment and ensure iterative, continuous delivery of mission-critical capabilities</li>
<li>Requirements Gathering and Prioritization: Engage with stakeholders to elicit, refine, and prioritize requirements that align with Platform objectives and customer-specific needs</li>
<li>Roadmap Development: Collaborate with leadership and stakeholders to define and maintain strategic roadmaps for RDT&amp;E, cloud modernization, and capability deployment initiatives</li>
<li>Stakeholder-Focused Collaboration: Provide tailored support to ensure alignment and coordination across diverse customers and stakeholders to foster effective communication and partnerships</li>
<li>Ensure timely and accurate completion of required deliverables, such as PI Planning Artifacts, Requirements Traceability Matrixes, Risk Registers, and Capability Roadmaps</li>
<li>Collaborate with and advise leadership on the development of the Agile transformation strategy and provide feedback and recommendations to ensure completion of strategic goals as required</li>
<li><ul><li>Work with teams to establish and maintain Agile metrics, including velocity, and burn-down charts</li>
<li>Leverage expertise in Atlassian digital tools (Jira &amp; Confluence) to make work visible and enhance transparency across the enterprise</li>
<li>Ensure teams are following best practices and industry standards for Agile development</li>
<li>Establish governance structures, collect metrics, and use feedback for improvement</li>
</ul></li>
</ul><p><b>Here is what you need:
</b></p><ul><li>7 years of experience working in an Agile environment, preferably in a role supporting Scrum teams</li>
<li>5 years of facilitating meetings and workshops, and articulating complex technical concepts to non-technical stakeholders</li>
<li>5 years of Agile &amp; SAFe Expertise: Deep understanding of SAFe, Scrum, Kanban, Lean, etc.</li>
<li>5 years leading government and other key stakeholders through focused PI Planning efforts</li>
<li>Experience with Agile/SAFe tools (e.g., Confluence, Jira, etc.)</li>
<li>Certification in SAFe Agilist (SA), Scaled Agile Leader (SAL), Release Train Engineer (RTE), Scrum Master (CSM), CSPO, or CSP</li>
</ul>
<p><b>Bonus Points if you have:
</b></p><ul><li>Relevant Associate's or Bachelor's Degree or have additional supporting certifications</li>
<li>Leadership &amp; Coaching experience: Ability to lead, motivate, and coach distributed teams</li>
<li>Problem-Solving: Strong analytical and conflict resolution skills</li>
<li>Communication: Clear, transparent communication with technical and non-technical stakeholders</li>
<li>Process &amp; Compliance Knowledge: Familiarity with compliance, risk management, and governance frameworks</li>
<li>Experience with Agile scaling frameworks (SAFe, LeSS, Scrum @ Scale)</li>
<li>Experience with implementing Atlassian digital tools (Jira &amp; Confluence) in a manner that supports a scaled Agile transformation</li>
<li>An in-depth understanding of the Objectives and Key Results (OKR) framework, and experience in integrating OKRs into Agile planning cycles</li>
<li>Knowledge of IT service management frameworks, including ITIL</li>
<li>DoD 8570 IAT Level II certification or higher (Sec+, CISSP, CASP, etc.) or DoD 8140 equivalent</li>
</ul>
<p><b>Clearance</b>:</p>
<p>
Must have an active Top Secret level clearance</p><p></p><div><div><div><br>
<div></div>
<div><b><i>What We Believe</i></b><b><i>
</i></b></div><div><i>As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.</i></div>
</div>
<div></div><div><b><i>Equal Employment Opportunity Statement</i></b></div>
<div><i>We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the</i><i> Accenture Federal Services Equal Opportunity Policy Statement.</i></div>
<div></div>
<div><i>Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.</i></div>
<div></div>
<div><b><i>Requesting An Accommodation</i></b></div>
<div><i>Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</i></div>
<div></div>
<div><i>If you</i><b><i> </i></b><i>are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.</i></div>
<div></div>
<div><b><i>Other Employment Statements</i></b></div>
<div><i>Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</i></div>
<div></div>
<div><i>Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.</i></div>
<div></div>
<div><i>Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.</i></div>
<div></div>
<div><i>The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</i></div>
<div></div>
<div><i>California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please </i><i>click here</i><i> for additional important information.</i></div></div></div></div><p></p>

Release Train Engineer

Explore 17+ Operating engineer in Washington this August. Find roles across top companies and apply now to boost your career.