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business operations analyst

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CodeNinja Inc.

<div>
 
 About The Company
 
 
 
 Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.
 
 
 
 About The Role
 
 
 
 We are hiring a
 
 Business Operations Analyst
 
 to support daily and monthly operational activities within finance, product, and regulatory functions. This role is ideal for candidates with
 
 0-4 years of experience
 
 who possess strong analytical skills, attention to detail, and the ability to work across cross-functional teams. The role involves managing billing processes, tracking KPIs, supporting audits, and ensuring smooth business-as-usual (BAU) operations. Arabic-speaking candidates are preferred.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily and monthly business operations activities, including billing validation, reconciliation, and invoicing
 </li>
 <li>
 Coordinate with Finance and Product teams for revenue tracking, fee collection, and showback/chargeback processes
 </li>
 <li>
 Track KPIs, SLAs, and partner performance, preparing operational and compliance dashboards
 </li>
 <li>
 Support audits and regulatory reporting by maintaining detailed operational evidence and documentation
 </li>
 <li>
 Assist in validating Billing Engine outputs and partner transaction usage records
 </li>
 <li>
 Collaborate with technical, finance, and cross-functional teams to ensure smooth BAU operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-4 years of experience in Business Operations, Finance Operations, or related roles
 </li>
 <li>
 Strong understanding of billing, reconciliation, invoicing, or financial operations
 </li>
 <li>
 Ability to track and analyze KPIs, SLAs, and operational performance metrics
 </li>
 <li>
 Experience working with Finance, Product, or cross-functional teams
 </li>
 <li>
 Strong documentation, reporting, and analytical skills
 </li>
 <li>
 Basic understanding of regulatory reporting or audit support is preferred
 </li>
 <li>
 Proficiency in MS Excel or reporting tools is a plus
 </li>
 <li>
 Arabic-speaking candidates are preferred
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Opportunity to work closely with Finance, Product, and Operations teams in a high-impact environment
 </li>
 <li>
 Gain hands-on experience in billing operations, reconciliation, KPI tracking, and regulatory support
 </li>
 <li>
 Exposure to financial and operational processes used by leading enterprises in the region
 </li>
 <li>
 Career growth potential toward Business Operations, Finance Operations, or Product Operations roles
 </li>
 <li>
 Supportive environment that encourages learning, professional growth, and cross-functional collaboration
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.
</div>

Business Operations Analyst

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 
About the role
 We are hiring a Business Operations Analyst to support daily and monthly operational activities within finance, product, and regulatory functions. This role is ideal for candidates with 0–4 years of experience who possess strong analytical skills, attention to detail, and the ability to work across cross-functional teams. The role involves managing billing processes, tracking KPIs, supporting audits, and ensuring smooth business-as-usual (BAU) operations. Arabic-speaking candidates are preferred.
 Key Responsibilities
 <ul>
<li>Oversee daily and monthly business operations activities, including billing validation, reconciliation, and invoicing.</li>
<li>Coordinate with Finance and Product teams for revenue tracking, fee collection, and showback/chargeback processes.</li>
<li>Track KPIs, SLAs, and partner performance, preparing operational and compliance dashboards.</li>
<li>Support audits and regulatory reporting by maintaining detailed operational evidence and documentation.</li>
<li>Assist in validating Billing Engine outputs and partner transaction usage records.</li>
<li>Collaborate with technical, finance, and cross-functional teams to ensure smooth BAU operations.</li>
</ul>
Requirements: 
<ul>
<li>0–4 years of experience in Business Operations, Finance Operations, or related roles.</li>
<li>Strong understanding of billing, reconciliation, invoicing, or financial operations.</li>
<li>Ability to track and analyze KPIs, SLAs, and operational performance metrics.</li>
<li>Experience working with Finance, Product, or cross-functional teams.</li>
<li>Strong documentation, reporting, and analytical skills.</li>
<li>Basic understanding of regulatory reporting or audit support is preferred.</li>
<li>Proficiency in MS Excel or reporting tools is a plus.</li>
<li>Arabic-speaking candidates are preferred.</li>
</ul>
Why Join Us
 <ul>
<li>Opportunity to work closely with Finance, Product, and Operations teams in a high-impact environment.</li>
<li>Gain hands-on experience in billing operations, reconciliation, KPI tracking, and regulatory support.</li>
<li>Exposure to financial and operational processes used by leading enterprises in the region.</li>
<li>Career growth potential toward Business Operations, Finance Operations, or Product Operations roles.</li>
<li>Supportive environment that encourages learning, professional growth, and cross-functional collaboration.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 About the role
 We are looking for an Operations Analyst & Coordinator to support daily operations within the Open Banking / Open Finance ecosystem. This role is ideal for candidates with 0–4 years of experience who have strong analytical skills, attention to detail, and the ability to work in fast-paced production environments. You will monitor systems, coordinate incidents, execute runbooks, and support communication between technical and business teams to ensure smooth and compliant operations. Arabic-speaking candidates are preferred.
 
Key Responsibilities
 <ul>
<li>Monitor Open Finance platforms, APIs, and microservices hosted on OpenShift, ensuring SLA compliance, stability, and performance across production and DR environments.</li>
<li>Perform first-level incident triage, assess severity, and coordinate with technical and business teams for timely resolution.</li>
<li>Execute operational runbooks for environment validation, recovery, and daily readiness checks.</li>
<li>Manage the full ticket lifecycle, including severity classification, SLA tracking, and documentation within ITSM tools.</li>
<li>Coordinate communication between Operations, Product, Infrastructure, and external FinTech partners regarding incidents, changes, and updates.</li>
<li>Prepare operational reports, dashboards, and audit evidence for compliance and performance reviews.</li>
<li>Identify recurring issues and contribute to reliability improvements and process enhancements.</li>
</ul>
Requirements: 
<ul>
<li>0–4 years of experience in Operations, Application Support, IT Support, or related functions.</li>
<li>Basic understanding of APIs, microservices, and production monitoring concepts.</li>
<li>Knowledge of ITSM processes including incident, change, and problem management.</li>
<li>Ability to analyze logs, monitor alerts, and support first-level troubleshooting.</li>
<li>Strong communication and coordination skills for working across multiple teams.</li>
<li>Experience preparing reports, dashboards, or operational documentation is preferred.</li>
<li>Familiarity with Open Banking / Open Finance environments is a plus.</li>
<li>Arabic-speaking candidates are preferred.</li>
</ul>
Why Join Us
 <ul>
<li>Opportunity to work in the rapidly expanding Open Banking / Open Finance domain within leading financial institutions.</li>
<li>Exposure to production operations, API ecosystems, and modern cloud-native environments like OpenShift.</li>
<li>Work closely with cross-functional teams including engineering, product, and fintech partners.</li>
<li>Strong career development potential toward Application Support, Operations Engineering, or Production Support roles.</li>
<li>Supportive culture that promotes learning, growth, and hands-on experience in high-demand skill areas.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Operations Analyst & Coordinator

<div>
 
 About The Company
 
 
 
 Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.
 
 
 
 About The Role
 
 
 
 We are looking for an
 
 Operations Analyst &amp; Coordinator
 
 to support daily operations within the
 
 Open Banking / Open Finance
 
 ecosystem. This role is ideal for candidates with
 
 0-4 years of experience
 
 who have strong analytical skills, attention to detail, and the ability to work in fast-paced production environments. You will monitor systems, coordinate incidents, execute runbooks, and support communication between technical and business teams to ensure smooth and compliant operations. Arabic-speaking candidates are preferred.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor Open Finance platforms, APIs, and microservices hosted on OpenShift, ensuring SLA compliance, stability, and performance across production and DR environments
 </li>
 <li>
 Perform first-level incident triage, assess severity, and coordinate with technical and business teams for timely resolution
 </li>
 <li>
 Execute operational runbooks for environment validation, recovery, and daily readiness checks
 </li>
 <li>
 Manage the full ticket lifecycle, including severity classification, SLA tracking, and documentation within ITSM tools
 </li>
 <li>
 Coordinate communication between Operations, Product, Infrastructure, and external FinTech partners regarding incidents, changes, and updates
 </li>
 <li>
 Prepare operational reports, dashboards, and audit evidence for compliance and performance reviews
 </li>
 <li>
 Identify recurring issues and contribute to reliability improvements and process enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-4 years of experience in Operations, Application Support, IT Support, or related functions
 </li>
 <li>
 Basic understanding of APIs, microservices, and production monitoring concepts
 </li>
 <li>
 Knowledge of ITSM processes including incident, change, and problem management
 </li>
 <li>
 Ability to analyze logs, monitor alerts, and support first-level troubleshooting
 </li>
 <li>
 Strong communication and coordination skills for working across multiple teams
 </li>
 <li>
 Experience preparing reports, dashboards, or operational documentation is preferred
 </li>
 <li>
 Familiarity with Open Banking / Open Finance environments is a plus
 </li>
 <li>
 Arabic-speaking candidates are preferred
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Opportunity to work in the rapidly expanding Open Banking / Open Finance domain within leading financial institutions
 </li>
 <li>
 Exposure to production operations, API ecosystems, and modern cloud-native environments like OpenShift
 </li>
 <li>
 Work closely with cross-functional teams including engineering, product, and fintech partners
 </li>
 <li>
 Strong career development potential toward Application Support, Operations Engineering, or Production Support roles
 </li>
 <li>
 Supportive culture that promotes learning, growth, and hands-on experience in high-demand skill areas
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.
</div>

Leuwint technologies

Job descriptionWe are looking for a proactive and detail-oriented Operations Engineer to manage and support Open Finance platforms, APIs, and backend microservices hosted on OpenShift. The role involves ensuring system stability, SLA adherence, and seamless operations across both production and disaster recovery (DR) environments.Key Responsibilities:<ul><li>Monitor Open Finance platforms, APIs, and microservices running on OpenShift, ensuring high availability, SLA compliance, and platform stability across Production and DR environments.</li></ul><ul><li>Perform first-level incident triage, analyze alerts, and coordinate with technical and business teams for timely issue resolution.</li></ul><ul><li>Execute operational runbooks, including environment validations, recovery steps, deployment readiness checks, and daily health monitoring.</li></ul><ul><li>Manage the complete ticket lifecyclelog, classify severity, track SLA progress, escalate when needed, and maintain accurate documentation in ITSM tools (e.g., ServiceNow, JIRA).</li></ul><ul><li>Act as a central communication point between Operations, Product, Infrastructure teams, and external FinTech partners for incident updates, planned changes, and service communications.</li></ul><ul><li>Prepare and publish operational dashboards, incident summaries, compliance reports, and audit evidence for internal and external reviews.</li></ul><ul><li>Identify recurring incidents, perform trend analysis, and contribute to continuous improvement, automation, and reliability enhancement initiatives.</li></ul>Requirements:<ul><li>Hands-on experience in application or platform support, preferably in Open Finance, Banking, or API-driven environments.</li></ul><ul><li>Knowledge of OpenShift, Kubernetes, microservices, API monitoring tools, and ITSM processes.</li></ul><ul><li>Strong analytical abilities, troubleshooting skills, and experience in incident &amp; problem management.</li></ul><ul><li>Ability to work with cross-functional teams and manage communication with internal stakeholders and external partners.</li></ul><ul><li>Excellent documentation, reporting, and coordination skills.</li></ul>Job Type: Full-time

Mozn

<div>
 
 About Mozn
 
 
 
 Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it&rsquo;s working to realise Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.
 
 
 We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
 
 
 
 About The Role
 
 
 
 As a Senior Revenue Operations Analyst (Deal Desk/Quote-to-Cash) you will be a key member of our Revenue Operations team' Deal Desk Processes. You will be responsible for driving operational excellence across the deal lifecycle. You will partner closely with Sales, Legal, Finance, Cybersecurity and Product teams to ensure deals are structured effectively, priced accurately, and executed efficiently in alignment with company policies and revenue goals.
 
 
 You will be responsible for managing the end-to-end quote-to-close process, supporting complex deal structuring, and ensuring compliance with commercial terms and revenue recognition policies. This role requires a balance of analytical skills, process discipline, and business acumen to enable the commercial unit to close deals faster and with higher quality.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Support the Commercial team on deal structuring, pricing strategy, and contract terms.
 </li>
 <li>
 Draft, update, and manage customer contracts, including order forms, addendums, and renewals.
 </li>
 <li>
 Act as a point of contact for the commercial team for customer requests related to Legal, Finance, and Cybersecurity.
 </li>
 <li>
 Review and approve non-standard deal requests while ensuring alignment with internal policies and revenue guidelines.
 </li>
 <li>
 Collaborate with Legal, Finance, Cybersecurity, and Product teams to ensure deal compliance, risk mitigation, and proper revenue treatment.
 </li>
 <li>
 Support the Commercial leadership initiatives to streamline quote-to-cash processes and improve pricing governance.
 </li>
 <li>
 Maintain accurate deal data in CRM systems and generate insights to improve forecasting accuracy and sales efficiency.
 </li>
 <li>
 Develop and optimize deal approval workflows to increase sales velocity.
 </li>
 <li>
 Manage internal approval workflows for discounts, exceptions, or special terms.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Finance, Engineering, or any related field.
 </li>
 <li>
 2+ years of experience in sales operations, revenue operations, sales support, or a similar role.
 </li>
 <li>
 Excellent analytical and communication skills, with the ability to balance strategic thinking and attention to detail.
 </li>
 <li>
 Experience with CRM platforms (Salesforce) as well as contract management tools.
 </li>
 <li>
 Strong understanding of different business models, pricing structures, and revenue recognition principles.
 </li>
 <li>
 Experience working in SaaS or technology companies.
 </li>
 <li>
 Highly organized with great attention to detail and the ability to manage multiple projects and deadlines.
 </li>
 <li>
 Strong understanding of sales processes and metrics, with the ability to optimize and improve processes.
 </li>
 <li>
 Must be fluent in both written and spoken English and Arabic.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
 </li>
 <li>
 You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 <li>
 The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
 </li>
 <li>
 You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
 </li>
 <li>
 We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.
 </li>
 </ul>
</div>

Senior Revenue Operations Analyst  (Deal Desk)

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 About The Role
 
 
 
 We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role is based in Riyadh, Saudi Arabia and will follow a hybrid work schedule based out of our offices in Riyadh.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Monitor real-time performance and queue health across all channels (voice, chat, and email).
 </li>
 <li>
 Identify and escalate service level risks and any deviations from forecast in a timely manner.
 </li>
 <li>
 Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
 </li>
 <li>
 Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
 </li>
 <li>
 Generate and share hourly, intraday, and daily performance reports with key stakeholders.
 </li>
 <li>
 Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
 </li>
 <li>
 Support incident and outage management, ensuring appropriate routing and resource allocation
 </li>
 <li>
 Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
 </li>
 <li>
 Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
 </li>
 <li>
 Provide recommendations for continuous process improvement in real-time management.
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
 </li>
 <li>
 Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
 </li>
 <li>
 Excellent analytical, communication, and multitasking skills.
 </li>
 <li>
 Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
 </li>
 <li>
 Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience managing real-time operations in an omnichannel support environment.
 </li>
 <li>
 Familiarity with international teams and multiple time zones.
 </li>
 <li>
 Ability to drive performance improvements and deliver results in a high-pressure setting.
 </li>
 <li>
 Strong stakeholder management and collaboration skills.
 </li>
 </ul>
</div>

Real-Time Analyst (RTA)

Explore 1148+ Operations analyst in Riyadh this December. Find roles across top companies and apply now to boost your career.

1148 operations analyst jobs IN Riyadh

Business Operations Analyst

Business Operations Analyst

Operations Analyst & Coordinator

Operations Analyst & Coordinator

Operations Analyst & Coordinator

Senior Revenue Operations Analyst (Deal Desk)

Real-Time Analyst (RTA)