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operations analyst

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div><div>
</div></div><div><div><div><div><div><div><div>Exiting opportunity to perform as Custody Operations specialist with proven local securities market experience and support the implementation of new initiatives. You will have an opportunity to develop your people management skills and in the future lead the operations team responsible for the on-going support of the business.
</div><p>As a Direct Custody and Clearing Operations Associate within the Operations team, you will be innovative team member with the requisite skills and experience to instigate change and ensure an efficient, controlled operating model. Your responsibilities will include defining and managing the operating model, determining technology requirements, and establishing business processes to support new business initiatives, all while maintaining a robust control environment.</p><p><b>
Job responsibilities</b></p><ul><li><div><div>
Provides processing support for effective and efficient process delivery of Custody Trade Operations
</div></div></li><li><div><div>Provides processing support and efficient process delivery across different types of instruments like Equity, G-sec, Corporate Bonds for settlement and regulatory reporting
</div></div></li><li><div><div>Executes error free operations and identify and escalate any exceptions across processes including pre-trade activity, trade capture, affirmation, brokerage &amp; settlement
</div></div></li><li><div><div>Knows SWIFT messaging
</div></div></li><li><div><div>Provides first level of supervision in the day to day management of business deliverables and timely response to client enquiries
</div></div></li><li><div><div>Complies with firms policies and Standard Operating Procedures
</div></div></li><li><div><div>Exhibits effective communication with key stakeholders i.e. internal and external market participants
</div></div></li></ul><p><b>Required qualifications, capabilities, and skills</b></p><ul><li><div><div>
Qualified CMA certification essential</div></div></li><li><div><div>
Minimum 1 year of trade settlement custody experience in KSA
</div></div></li><li><div><div>Operating knowledge and good understanding of KSA Tadawul systems
</div></div></li><li><div><div>Ability to effectively prioritize workloads and work to critical deadlines
</div></div></li><li><div><div>Display high levels of integrity; operate on the basis of open and honest interaction
</div></div></li><li><div><div>Knowledge of MS-Office with proficiency in MS-Excel.</div></div></li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li><div><div>
Degree or equivalent preferred
</div></div></li></ul></div></div></div></div></div></div><b>ABOUT US</b><br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Direct Custody and Clearing Operations Analyst

<div><b>JOB DESCRIPTION</b><p><br>
Great opportunity for a driven individual who is adaptable and willing to learn the business while supporting the build out of the local operations and technology infrastructure.</p><p>
As a Trade Lifecycle Analyst within our Saudi Equities Operations team, you will have the opportunity to shape the operating model, technology requirements, and business processes to support our trading business whilst maintaining a robust control environment. This role provides a platform to showcase your ability to lead changes and implement an efficient and controlled operating model.</p><p><b>
Job responsibilities</b></p><ul><li>
Ensure that the operational process &amp; procedures are developed, reviewed and updated in regular basis and in accordance with local regulation.</li><li>
Process transactions in a timely manner and confirm promptly to clients, make sure all queries escalated or resolved within agreed timelines, procedures and guidelines.</li><li>
Ensure effective internal controls are maintained and followed
</li><li>Support of the sales/trading desk with trade booking &amp; position management on a daily basis.</li><li>
Work with partners in Finance to ensure that accurate P&amp;L figures are fed to the general ledger and management reporting for the business in the Kingdom.</li><li>
Ensure that all the relevant reconciliations on stock/cash positions are controlled and reported on time.
</li><li>Follow up corporate actions and company announcement and cash settlement.</li><li>
Ensure ALL queries are dealt with promptly and efficiently</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
University Graduate / Bachelor&rsquo;s degree
</li><li>Fluency in written and spoken English &amp; Arabic</li><li>
Acquaintance with MS office suite of applications</li><li>
Team player, ability to perform under pressure</li><li>
Ability to develop procedures and work in various projects</li></ul>
<b>ABOUT US</b><br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Trade Lifecycle Analyst

Innovative Solutions

<div><h3 class="jobSectionHeader"><b>Company Description</b></h3><p>
Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC, established in 2003 and headquartered in Riyadh, with operations in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our mission is to &lsquo;Bring Trust to Cyberspace&rsquo; and ensure &lsquo;<b>Your Business, Secured</b>&rsquo;. We offer comprehensive Cybersecurity Solutions and Services that include Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.</p><h3 class="jobSectionHeader"><b>
Role Description</b></h3><p>
The SOC Analyst - Level 2 position at Innovative Solutions plays a pivotal role in our Security Operations Center (SOC). In this capacity, you will be tasked with monitoring security events, analyzing incidents, and implementing advanced response strategies to protect our clients' networks. Your expertise will guide incident response activities, enabling the identification and remediation of security threats effectively.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Conduct thorough analysis and investigation of security alerts and incidents.</li>
<li>Coordinate response actions and lead efforts on high-priority security incidents.</li>
<li>Utilize SIEM tools for threat detection and incident management.</li>
<li>Assist in the development of detection rules and incident response playbooks.</li>
<li>Provide mentorship and training to SOC Level 1 analysts.</li>
<li>Continuously evaluate and improve SOC processes and tools.</li>
<li>Collaborate with internal stakeholders and provide security recommendations based on analysis.</li>
</ul><p><b>Requirements</b></p><ul><li>
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.</li></ul><ul>
<li>A minimum of 2-4 years of experience in a SOC analyst role or similar position.</li>
<li>In-depth understanding of security technologies including SIEM, IDS/IPS, endpoint detection, and response tools.</li>
<li>Certifications such as Security+, CEH, or similar cybersecurity qualifications are advantageous.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>Comprehensive training and development programs.</li>
<li>Opportunity for career growth and advancement.</li>
<li>Friendly and supportive work environment.</li></ul></div>

Security Operation Center Analyst - L2

Tamara

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 <br/>
 <br/>
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role is based in Riyadh, Saudi Arabia and will follow a hybrid work schedule based out of our offices in Riyadh.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor real-time performance and queue health across all channels (voice, chat, and email).
  </li>
  <li>
   Identify and escalate service level risks and any deviations from forecast in a timely manner.
  </li>
  <li>
   Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
  </li>
  <li>
   Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
  </li>
  <li>
   Generate and share hourly, intraday, and daily performance reports with key stakeholders.
  </li>
  <li>
   Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
  </li>
  <li>
   Support incident and outage management, ensuring appropriate routing and resource allocation
  </li>
  <li>
   Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
  </li>
  <li>
   Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
  </li>
  <li>
   Provide recommendations for continuous process improvement in real-time management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
  </li>
  <li>
   Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
  </li>
  <li>
   Excellent analytical, communication, and multitasking skills.
  </li>
  <li>
   Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
  </li>
  <li>
   Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience managing real-time operations in an omnichannel support environment.
  </li>
  <li>
   Familiarity with international teams and multiple time zones.
  </li>
  <li>
   Ability to drive performance improvements and deliver results in a high-pressure setting.
  </li>
  <li>
   Strong stakeholder management and collaboration skills.
  </li>
 </ul>
</div>


Real-Time Analyst (RTA)

Bahri | البحري

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Supporting data analysis efforts to drive performance improvement and strategic decision-making within the organization. With a general understanding of logistics and scheduling, the analyst will utilize their data analysis background and to extract insights from data and provide valuable recommendations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Data Analysis:
   </strong>
  </li>
 </ul>
 <p>
  Collect, clean, and analyze data to identify trends, patterns, and opportunities for process optimization and performance improvement.
 </p>
 <p>
  Apply statistical techniques and data visualization to present findings in a clear and concise manner.
 </p>
 <p>
  Assist in competitor analysis by monitoring their strategies, offerings, and market positioning.
 </p>
 <p>
  Assist in developing and maintaining data-driven dashboards and visualizations to facilitate decision-making
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Financial and Operational Analysis:
   </strong>
  </li>
 </ul>
 <p>
  Assist in financial planning, budgeting, and forecasting by analyzing financial data and identifying areas for cost savings, revenue enhancement, and efficiency improvements.
 </p>
 <p>
  Evaluate operational performance metrics and identify areas for improvement in line with business objectives.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Logistics and Scheduling Support:
   </strong>
  </li>
 </ul>
 <p>
  Apply a general understanding of logistics and scheduling concepts to support decision-making related to supply chain management, transportation, and resource allocation.
 </p>
 <p>
  Collaborate with relevant stakeholders to ensure efficient scheduling and optimize operational processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  Bachelor's degree in Industrial Engineering, Mechanical Engineering, or Business Administration
 </p>
 <p>
  0-2 years of experience in a data analysis role or related field, general understanding of logistics and scheduling concepts
 </p>
</div>


Business Analytics Analyst

Careem

<div>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 <br/>
 <br/>
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 <br/>
 <br/>
 <strong>
  <em>
   We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Careem Grocery is on a mission to reinvent the way people shop for groceries, pharmacy, and retail products. As a dynamic new vertical within Careem, we are essentially a startup within a startup, poised at the brink of significant growth and innovation in Saudi Arabia. Joining us now means being part of the foundational team that will tackle exciting challenges and drive groundbreaking solutions. Imagine the opportunity to shape the online grocery industry and make a tangible difference in the lives of millions in our region.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Data Analysis and Problem Solving
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations within the assigned market.
  </li>
  <li>
   Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement specific to the local context.
  </li>
  <li>
   Collaborate with cross-functional teams within the market to implement data-driven solutions and optimize operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledgebase Development &amp; Maintenance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) tailored to the specific needs and nuances of the local market.
  </li>
  <li>
   Regularly review and enhance SOPs based on local feedback, data insights, and emerging best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SOP Implementation within the Market
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the implementation and adherence to SOPs across dark stores within the assigned market.
  </li>
  <li>
   Train and support local teams to ensure consistent operational excellence and a smooth rollout of updated procedures.
  </li>
  <li>
   Monitor compliance at the store level and address deviations in collaboration with market leadership.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network Design and Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and optimize the local dark store network to ensure scalability, operational efficiency, and market-specific service quality.
  </li>
  <li>
   Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations within the market.
  </li>
  <li>
   Plan and execute store expansions, relocations, and closures with a focus on local cost-effectiveness and customer satisfaction.
  </li>
  <li>
   Partner with local supply chain and logistics teams to ensure the network supports operational and customer experience goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product Operations &amp; Experimentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the product operations pipeline within the market, including configurations for new launches, experiments, and system updates.
  </li>
  <li>
   Collaborate closely with local product, tech, and operations teams to ensure seamless integration and execution of new initiatives.
  </li>
  <li>
   Track and analyze the impact of experiments in the local market and suggest refinements based on performance data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.
  </li>
  <li>
   Proficiency in SQL for data analysis and dashboard creation.
  </li>
  <li>
   Strong project management skills with a track record of managing multi-market operations.
  </li>
  <li>
   Experience in network design, site selection, or operational scaling.
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to train and influence diverse teams.
  </li>
  <li>
   Detail-oriented with the ability to identify problems and develop practical solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;ll Provide You
  <br/>
  <br/>
 </strong>
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 <br/>
 <br/>
 <ul>
  <li>
   Work and learn from great minds by joining a community of inspiring colleagues.
  </li>
  <li>
   Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  </li>
  <li>
   Explore new opportunities to learn and grow every day.
  </li>
  <li>
   Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  </li>
  <li>
   Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
  </li>
 </ul>
</div>


Operations Lead

Rawaj - Human Capital Management

<div><p>Leverage your expertise and join a pioneering team of a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally.</p><p>
The WM <b>Systems Analyst</b> plays a key role in bridging Operations and IT to ensure that warehouse management and logistics systems operate efficiently and align with business objectives. The role focuses on maintaining, supporting, and enhancing WMS and ERP applications to drive operational performance and streamline daily activities across distribution centers. Working closely with cross-functional teams, the analyst identifies opportunities for process improvement, implements system enhancements, and provides guidance and technical support to ensure seamless system performance and user adoption.</p><p></p><div><b><br>
Key Accountabilities:</b><br>
<br>
<ul><li>Provide daily functional and technical support for Warehouse Management Systems (WMS) and ERP-related applications.</li><li>Monitor system performance, troubleshoot operational issues, and ensure effective resolution in coordination with IT infrastructure teams.</li><li>Conduct system analyses and root cause investigations to enhance operational reliability and efficiency.</li><li>Collaborate with warehouse, logistics, and supply chain departments to ensure business requirements are accurately captured and reflected in system configurations.</li><li>Configure, test, and maintain system parameters, workflows, and master data to align with business operations.</li></ul></div><div><b>
Knowledge, Skills, and Experience</b><br>
<b>We are Looking for:</b><br>
<br>
<ul><li>Bachelor&rsquo;s degree in Information Technology, Supply Chain Management, Industrial Engineering, or a related field.</li><li>4&ndash;6 years of experience in warehouse or logistics systems support and administration.</li><li>Hands-on experience in WMS platforms (Infor WMS, SAP EWM, or similar) including configuration and functional support.</li><li>Strong understanding of warehouse operations and physical inventory management processes.</li><li>Familiarity with ERP systems, barcode technologies, and warehouse automation tools.</li><li>Knowledge of integration mechanisms such as IDocs, APIs, and RFCs.</li><li>Proficiency in SQL, reporting, and data analytics tools.</li><li>Proficient in MS Office, Visio, and collaboration tools (e.g., JIRA, Smartsheet).</li><li>Fluent in English; Arabic proficiency is an asset.</li></ul></div></div>

Warehouse Management System Analyst | Retail

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