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analyst - workplace operations

operations analyst

Tap Payments

<div>
 
 
 About Tap
 
 
 
 Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
 
 
 
 
 
 
 The Operations Team
 
 
 
 Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this
 
 
 
 
 
 
 As a Tapster you will:
 
 
 <ul>
 <li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings
 </li>
 <li>
 Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria
 </li>
 <li>
 Identify blind spots: risks or failure modes that the team is not currently tracking or aware of
 </li>
 <li>
 Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams
 </li>
 <li>
 Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards
 </li>
 <li>
 Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)
 </li>
 <li>
 Work with team leads to validate findings and gain buy-in for proposed process changes
 </li>
 <li>
 Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved
 </li>
 <li>
 Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged
 </li>
 <li>
 Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution
 </li>
 <li>
 Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding
 </li>
 </ul>
 
 
 
 
 
 What you will bring to the party:
 
 
 <ul>
 <li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role
 </li>
 <li>
 Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent
 </li>
 <li>
 Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)
 </li>
 <li>
 Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries
 </li>
 <li>
 Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge
 </li>
 <li>
 Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements
 </li>
 <li>
 Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage
 </li>
 <li>
 Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)
 </li>
 <li>
 Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent
 </li>
 <li>
 2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision
 </li>
 </ul>
 
 
 
 
 
 Operations (Ops) Analysts Do NOT Do (Scope Clarity):
 
 
 <ul>
 <li>
 Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that
 </li>
 <li>
 Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them
 </li>
 <li>
 Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Are you ready to shape the future of payments in MENA?
 
 
</div>

Operations Analyst (Operations Intelligence & Strategy)

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations Team 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
As a Tapster you will:<ul><li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings</li><li>
Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria</li><li>
Identify blind spots: risks or failure modes that the team is not currently tracking or aware of</li><li>
Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams</li><li>
Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards</li><li>
Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)</li><li>
Work with team leads to validate findings and gain buy-in for proposed process changes</li><li>
Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved</li><li>
Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged</li><li>
Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution</li><li>
Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding</li></ul> 
 
 What you will bring to the party:<ul><li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role</li><li>
Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent</li><li>
Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)</li><li>
Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries</li><li>
Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge</li><li>
Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements</li><li>
Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage</li><li>
Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)</li><li>
Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent</li><li>
2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision</li></ul> 
Operations (Ops) Analysts Do NOT Do (Scope Clarity):<ul><li>
Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that</li><li>
Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them</li><li>
Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Tamara

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe exceptional talent deserves an exceptional launchpad.
 
 
 Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn&rsquo;t a rotational &ldquo;observer&rdquo; program, it&rsquo;s a career accelerator built for those who want to build, own, and raise the bar early.
 
 
 Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You&rsquo;ll contribute immediately and grow at an accelerated pace.
 
 
 From Product to Engineering, Design to Commercial, you&rsquo;ll tackle meaningful challenges that shape how millions experience fintech across the region. You&rsquo;ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
 
 
 Our January and June cohorts are your opportunity to move fast, think big, and start building what&rsquo;s next - not someday, but now
 
 
 
 Your role
 
 
 
 We're seeking a Treasury Operations Analyst to join our Treasury team. You will gain hands-on exposure across key treasury functions, supporting funding initiatives, balance sheet risk monitoring, and daily financial operations.
 
 
 Drawing on your analytical skills and interest in financial markets, you will contribute to capital raising activities, assist in monitoring liquidity and interest rate risks, and support the movement of funds across our global financial ecosystem.
 
 
 You are a driven, curious, and proactive team player who thrives in a fast-paced environment. With a solution-oriented mindset, you adapt quickly to changing conditions while maintaining focus and momentum.
 
 
 Through clear communication and collaboration with internal teams and external partners, you will help ensure efficient treasury operations while supporting the company&rsquo;s financial objectives.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Support the execution of Securitizations (ABS) and Warehouse facilities.
 </li>
 <li>
 Work with investment banks and rating agencies to present our AI-driven credit models.
 </li>
 <li>
 Analyze market trends to identify optimal windows for debt issuance.
 </li>
 <li>
 Monitor interest rate risk and help develop hedging strategies.
 </li>
 <li>
 Optimize daily liquidity across multiple currencies and jurisdictions.
 </li>
 <li>
 Execute foreign exchange trades to mitigate currency volatility.
 </li>
 <li>
 Model liquidity stress tests to ensure we can meet obligations under any market condition.
 </li>
 <li>
 Analyze the "mismatch" between our long-term loans and short-term funding sources.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Engineering, Project Management or a related field.
 </li>
 <li>
 Minimum 0-2 years of experience in a finance operations, treasury, back or middle office banking role.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office, particularly Excel and PowerPoint.
 </li>
 <li>
 Basic understanding of financial markets, capital raising, and treasury concepts.
 </li>
 <li>
 Strong analytical and quantitative problem-solving abilities.
 </li>
 <li>
 Ability to interpret financial data and identify trends.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Proactive and dependable, committed to delivering timely and accurate work.
 </li>
 <li>
 Collaborative and adaptable, comfortable working in dynamic environments.
 </li>
 <li>
 Curious and eager to learn, with a strong interest in treasury and financial markets.
 </li>
 </ul>
</div>

Treasury Operations Analyst - Builders Program

Qiddiya Investment Company

<div>As an Analyst in Workplace Operations at Qiddiya Investment Company, you will play an integral role in optimizing and enhancing the efficiency of our workplace environments. Your primary responsibility will be to analyze data, generate reports, and provide actionable insights that inform workplace strategies and improve overall operational effectiveness. You will work collaboratively with various teams to ensure that workplace operations align with organizational goals and employee satisfaction.
Key Responsibilities<ul><li>Oversee day-to-day building operations, including facility management and maintenance activities.</li><li>Monitor preventive and corrective maintenance programs to ensure asset reliability.</li><li>Supervise service providers and ensure SLA compliance on-site.</li><li>Track building performance (MEP systems, utilities, safety systems) and address operational gaps.</li><li>Support budgeting, cost control, and maintenance planning for the building. 
</li></ul> 
 
Requirements<ul><li> 
Bachelor&rsquo;s degree in engineering (Mechanical / Electrical / Civil or Building Services)or a related field.</li><li>3 years of experience in operational analysis, workplace management, or a similar role.</li><li>Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management.</li><li>Good understanding of FM contracts, vendor management, and regulatory compliance</li><li>Excellent communication and interpersonal skills to collaborate effectively with diverse teams.</li></ul></div>

Analyst - Workplace Operations

Qiddiya | القدية

<div>
 As an Analyst in Workplace Operations at Qiddiya Investment Company, you will play an integral role in optimizing and enhancing the efficiency of our workplace environments. Your primary responsibility will be to analyze data, generate reports, and provide actionable insights that inform workplace strategies and improve overall operational effectiveness. You will work collaboratively with various teams to ensure that workplace operations align with organizational goals and employee satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day building operations, including facility management and maintenance activities
 </li>
 <li>
 Monitor preventive and corrective maintenance programs to ensure asset reliability
 </li>
 <li>
 Supervise service providers and ensure SLA compliance on-site
 </li>
 <li>
 Track building performance (MEP systems, utilities, safety systems) and address operational gaps
 </li>
 <li>
 Support budgeting, cost control, and maintenance planning for the building
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering (Mechanical / Electrical / Civil or Building Services)or a related field
 </li>
 <li>
 3 years of experience in operational analysis, workplace management, or a similar role
 </li>
 <li>
 Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management
 </li>
 <li>
 Good understanding of FM contracts, vendor management, and regulatory compliance
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with diverse teams
 </li>
 </ul>
</div>

JPMorganChase

<div>JOB DESCRIPTION 
You will work in partnership with various departments to process and clear the payments, reports, reconciliation and investigation as well as work on various projects for a new process and enhancing the current processes.
As a Transaction Processing Analyst in Payment Operations, you will work in processing all the type of payments related to Riyadh Branch, reconcile between Statement and Ledger accounts, prepare periodic reports, investigate cases, enhance current processes.
Job responsibilities<ul><li>
Execute local and foreign currency payments/ receivables through SARIE or ISO2022 including SADAD payments and swift investigations
</li><li>Monitoring settlements for MM/FX Riyadh Branch and ensuring clearance on time</li><li>
Working with Traders, Middle Office &amp; Client Service Officers for timely resolution of issues</li><li>
Ensure compliance of the operational environment with Global Corporate Bank principles, corporate policies and local regulations</li><li>
Design mapping processes, write Standard Operating Procedures and implement Service Level Agreements</li><li>
Match broker trades / Manage Economic affirmation, chase matching and queries</li><li>
Publish weekly metrics on outstanding, repair &amp; failed trades / Increase STP</li></ul>
Required qualifications, capabilities, and skills<ul><li>
More than 3 years&rsquo; experience in banking Payment operations and leadership .</li><li>
Experience knowledge in payment (SARIE) and Swift /ISO2022 format
</li><li>Strong analytical and problem solving skills, ability to make independent decisions</li><li>
Excellent written and oral communication skills</li><li>
Team Player &amp; Leadership</li><li>
Fluent in English &amp; Arabic
</li></ul>Preferred qualifications, capabilities, and skills<ul><li>
Professional in MS Office (Excel, Word, PowerPoint)</li><li>
Alteryx certified is preferred.</li><li>
Basic Knowledge Tableau</li></ul>
ABOUT US 
 
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. 
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. 
</div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Operations - Transaction Processing Associate

Muller's Solutions

<div>Join our team at M&uuml;ller's Solutions as a Network Monitoring Analyst (ACI/F5 L1) dedicated to supporting our network infrastructure in Saudi Arabia. This position is exclusively for Saudi Nationals and focuses on Providing foundational (L1) support for the SEC Data Center and Cloud Networks, with a specific focus on Cisco ACI and F5 load balancing technologies. This role operates on an 8x5 schedule with on-call responsibilities, focusing on monitoring, initial fault management, incident registration, and escalation to senior support teams. 
Key Responsibilities:<ul><li>
Oversee the performance and health of the network utilizing Cisco ACI and F5 technologies, proactively identifying and addressing issues as they arise.</li><li>
Deliver first-level support for network-related incidents and service requests, ensuring prompt resolution and minimal impact on operations.</li><li>
Work in collaboration with engineering teams to facilitate the deployment and management of network configurations and policies.</li><li>
Regularly analyze network traffic and performance metrics to enhance system functionality.</li><li>
Record network operations, incidents, and resolutions for compliance purposes and future reference.</li><li>
Support network security by monitoring and addressing potential threats or vulnerabilities.</li><li>
Keep informed about best practices, trends, and technologies pertinent to application networking and monitoring.</li><li>
Actively monitor infrastructure alarms for ACI and F5 systems, performing initial fault management, which includes basic isolation, restoration, and notifications. Log issues identified through monitoring or reported by other teams.</li><li>
Engage in remediation activities according to established support guidelines and Standard Operating Procedures (SOPs). Create, assign, and aid in the resolution of daily Level 1 incidents. Document known fault types in the knowledge base.</li><li>
Adhere to all essential operational processes, including fault/incident management, performance monitoring, and change control. Monitor network performance and assist in troubleshooting basic network issues.</li><li>
Collaborate closely with the monitoring tools team to optimize and contextualize infrastructure alarms. Communicate complex issues and escalate them to Level 2/3 engineers for resolution.</li></ul> 

Requirements 
Requirements:<ul><li>
Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
1-2 years of experience in network monitoring or support roles, preferably with Cisco ACI and F5 technologies.</li><li>
Ability to work 8x5 and provide on-call support. Strong attention to detail and ability to follow defined procedures (SOPs). Good communication skills for escalating issues and collaborating with teams. Good documentation skills.</li><li>
Basic understanding of networking principles, TCP/IP, and application delivery functionality.</li><li>
Familiarity with network monitoring tools and services.</li><li>
Strong troubleshooting skills with the ability to analyze and resolve technical issues.</li><li>
Good communication and collaboration skills to work effectively within a team.</li><li>
Must be a Saudi National.</li></ul>
Preferred Qualifications:<ul><li>
Experience with load balancers, firewalls, and application performance management tools.</li><li>
CCNA or similar networking certification is a plus.</li><li>
Knowledge of ITIL practices is beneficial.</li><li>
Willingness to learn and adapt to new technologies and methodologies in network monitoring.</li></ul> 

Benefits 
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

Network Monitoring Analyst (ACI/F5 L1)-(Saudi National Only)

Explore 915+ Operations analyst in Riyadh this March. Find roles across top companies and apply now to boost your career.

915 operations analyst jobs In Riyadh

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