director of operations

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lead, wholesale planning - converse

operations manager

project coordinator

operations lead

Phyton Talent Advisors

<div>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  Our client, a leading financial services firm, is seeking an experienced Operations Lead to support complex trade management functions. This individual will play a key role in enhancing productivity, reducing operational risk, and improving the overall client experience. Acting as a subject matter expert, the Operations Lead will oversee critical transaction workflows while partnering with leadership to drive process improvements and team performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a subject matter expert across trade management processes including instruction receipt, authentication, routing, entry, verification, processing, reporting, and reconciliation
  </li>
  <li>
   Partner with leadership to improve operational efficiency, mitigate risk, and enhance client experience
  </li>
  <li>
   Provide guidance and support to team members on complex transactions and serve as a point of escalation
  </li>
  <li>
   Act as backup across all operational functions, including select supervisory responsibilities
  </li>
  <li>
   Identify and resolve operational issues, partnering with management and cross-functional teams
  </li>
  <li>
   Review trade instructions to identify discrepancies, missing details, or conflicting requirements
  </li>
  <li>
   Communicate directly with clients and internal stakeholders to resolve issues in a professional setting
  </li>
  <li>
   Ensure adherence to departmental standards, KPIs, and service level expectations
  </li>
  <li>
   Proactively identify trends to improve straight-through processing (STP) and overall efficiency
  </li>
  <li>
   Serve as a key point of contact for specific client relationships or processes
  </li>
  <li>
   Contribute to continuous improvement initiatives to enhance accuracy, scalability, and client satisfaction
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   2+ years of experience in operations, trade management, or financial services environment
  </li>
  <li>
   Strong understanding of trade lifecycle, securities processing, and reconciliation workflows
  </li>
  <li>
   Proven experience handling complex, client-specific transactions
  </li>
  <li>
   Prior experience acting as a subject matter expert or team lead preferred
  </li>
  <li>
   Ability to identify and resolve discrepancies, risk items, and operational issues
  </li>
  <li>
   Strong client-facing communication skills with experience handling escalations
  </li>
  <li>
   Experience working cross-functionally with operations, technology, and management teams
  </li>
  <li>
   Demonstrated ability to improve processes and drive operational efficiencies (STP improvements a plus)
  </li>
  <li>
   Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
  </li>
  <li>
   Proficiency in Microsoft Excel and other operational/reporting tools
  </li>
 </ul>
</div>


Operations Lead

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.<br>
<br>
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.<br>
<br>
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.<br>
<br>
<b>Job responsibilities
</b></div><div><ul><li>Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.</li>
<li>Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.</li>
<li>Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.</li>
<li>Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.</li>
<li>Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.</li>
<li>Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
</li><li>Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.</li>
</ul></div><div><b>Required qualifications, capabilities, and skills</b></div><div>
<ul><li>You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.</li>
<li>You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
</li><li>You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.</li>
<li>You have a strong passion for educating the branch team and partners, helping them stay connected and informed.</li>
<li>You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.</li>
<li>You have 1+ years of retail banking experience.</li>
<li>You have a high school degree, GED, or foreign equivalent.</li>
<li>You have the ability to work branch hours including weekends and evenings.</li>
</ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div>
<ul><li>You have 6+ months of Associate Banker (Teller) experience.
</li><li>You have a college degree or military equivalent.
</li></ul></div><div><b>Training and Travel Requirement</b></div><div>
<ul><li>You&rsquo;ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
</li><li>You&rsquo;ll need to be able to travel as required for in-person training and meetings.
</li></ul></div><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Branch Operations Lead - (New Build) - Beacon Hill, MA

G2 Secure Staff

<div><div><div>Must be 18 years of age or older</div>
<div>HS Diploma or GED</div>
<div>Valid Driver's License (Must meet the G2 Company Driving Policy)</div>
<div>One (1) years of front-line experience in a similar or related role</div>
<div>Minimum one (1) year of lead or supervisory experience in a similar or related role</div>
<div>Excellent verbal and written communication skills</div>
<div>Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history</div>
<div>Must have a reliable mode of communication and transportation</div>
<div>
</div><div><p><b>PREFERRED EXPERIENCE:</b></p>
<div>
Experience in airport operations</div>
<div>Airline or airport operations experience</div>
<div>Leadership experience in the airline or airport operations experience</div>
<div>
</div><div><p><b>PERSONAL AND PHYSICAL REQUIREMENTS</b></p>
<div>
Treat all information as confidential.</div>
<div>Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.</div>
<div>Must be able to sit, stand, lift, and bend throughout shift.</div>
<div>Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.</div>
<div>Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation.</div>
<div>Must pass pre-employment and random drug tests.</div>
<div>Must be able to read, understand, and carry out instructions in English.</div>
<div>Must meet requirements to obtain a security-sensitive identification badge.</div>
<div>Must be able to direct in English verbally.</div>
<div>Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).</div>
<div>Be able to resolve problem situations with passengers when necessary.</div>
<div>
</div><div><p><b>PERFORMANCE RESPONSIBILITIES</b></p>
<div>
Oversee administrative staff and assign duties to direct reports</div>
<div>Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
</div><div>Ensure implementation of the Safety Management System (SMS)</div>
<div>Implement a safety plan for the station</div>
<div>Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary</div>
<div>Perform all duties of subordinate employees when necessary.</div>
<div><div>Train/retrain all personnel in airline procedures, safety procedures, and company policies.</div>
<div>Maintain good employee relations. Handle employee problems efficiently and effectively.</div>
<div>Client Relations - Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.</div>
<div>Adhere to company policies and procedures and participate in achieving company objectives.</div>
<div>Monitor employee activity and adjust as needed.</div>
<div>Handle off-schedule operations when the Manager is not available.</div>
<div>Perform other duties as requested.</div>
</div>
</div></div></div></div><br>
Additional Details : The pay rate shown is an overall company range provided for transparency. Since compensation can differ by location, the exact rate for the position you applied for will be confirmed during the screening process.<br>
<br>
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Overnight Cabin Supervisor

TripleTen Indonesia

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Nebius Academy is a global AI education platform dedicated to empowering individuals and organizations to master
 <strong>
  AI and cloud technologies
 </strong>
 . We combine deep technical expertise with a vision for AI-powered education, supporting both individuals aiming to upskill for new career paths and companies pursuing innovation at scale.
 <br/>
 <br/>
 We are looking for an experienced
 <strong>
  AI-powered sales practitioner and educator
 </strong>
 who combines deep hands-on sales expertise with the ability to design and teach practical AI-driven sales systems.
 <br/>
 <br/>
 This role goes beyond instruction. You will act as both
 <strong>
  expert and co-author
 </strong>
 of the course &mdash; shaping frameworks, real-life cases, and practical methodologies that help modern sales teams sell smarter, faster, and with data-backed confidence.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 As an Instructor &amp; Expert for AI for Sales , you will guide learners through a
 <strong>
  hands-on transformation of their sales workflows
 </strong>
 &mdash; from defining ICPs and building prospect lists to negotiation, closing, and deal quality assessment using AI.
 <br/>
 <br/>
 You will teach participants how to integrate AI across the full sales lifecycle, including:
 <br/>
 <br/>
 <ul>
  <li>
   ICP definition and segmentation
  </li>
  <li>
   Lead data enrichment and cleaning
  </li>
  <li>
   Trigger-based prospecting and personalized outreach
  </li>
  <li>
   AI-assisted qualification and discovery
  </li>
  <li>
   Sales conversations and demo optimization
  </li>
  <li>
   Negotiation, closing, and deal quality assessment
   <br/>
   <br/>
  </li>
 </ul>
 Beyond delivery, you will collaborate with the course team to
 <strong>
  refine methodologies, validate real-world relevance, and continuously improve course content
 </strong>
 based on evolving sales practices.
 <br/>
 <br/>
 The ideal candidate combines strong
 <strong>
  strategic and operational sales experience
 </strong>
 with proven hands-on AI implementation and understands how AI reshapes both
 <strong>
  high-touch B2B sales and scalable B2C revenue workflows
 </strong>
 , including differences in customer journeys, data usage, and personalization approaches.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of experience in B2B and/or B2C sales, sales operations, revenue operations, or growth roles (AE, SDR lead, Sales Ops, RevOps, Growth, or similar).
  </li>
  <li>
   Practical understanding of differences between B2B and B2C sales cycles, including:
  </li>
  <li>
   lead generation and qualification approaches
  </li>
  <li>
   personalization at scale
  </li>
  <li>
   pipeline and lifecycle management
  </li>
  <li>
   data-driven decision making across different sales motions
  </li>
  <li>
   Proven hands-on experience applying AI tools in sales workflows, including:
  </li>
  <li>
   AI &amp; LLM tools: ChatGPT, OpenAI-based tools
  </li>
  <li>
   Prospecting &amp; enrichment: Clay, Apollo (or similar platforms)
  </li>
  <li>
   Conversation intelligence: Otter (or similar tools)
  </li>
  <li>
   Experience implementing:
  </li>
  <li>
   ICP segmentation and persona development
  </li>
  <li>
   trigger-based prospecting strategies
  </li>
  <li>
   AI-assisted qualification frameworks (BANT, MEDDIC, or similar)
  </li>
  <li>
   AI-supported negotiation and deal analysis
  </li>
  <li>
   Solid understanding of data quality, enrichment processes, and CRM-driven workflows.
  </li>
  <li>
   Understanding of ethical and responsible AI use in customer communication and data handling.
  </li>
  <li>
   Prior experience conducting workshops, webinars, corporate training sessions, or internal enablement programs.
  </li>
  <li>
   Availability to work within European time zones.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Rate: $40/hr. - $85/hr. (Gross Pay).
  </li>
  <li>
   Remote, hourly collaboration.
  </li>
  <li>
   Free in-house training on how to be a great tutor and role model for students, choose the appropriate tone of voice when communicating with students, improve soft skills.
  </li>
  <li>
   Opportunities to develop as a public expert.
  </li>
  <li>
   Cross-cultural work experience and lots of opportunities for networking with teammates who love what they do.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We're excited to get to know you and work together!
 </strong>
</div>


Instructor for AI for Sales Workshops (part-time)

Klaviyo

<div><div><p><i>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit </i><i>klaviyo.com/careers</i><i> to see how we empower creators to own their own destiny.</i></p></div><p>
Klaviyo's Talent Acquisition team is scaling quickly, and the systems that power recruiting need to scale with us. We're looking for a <b>Talent Acquisition Systems &amp; Automation Lead </b>- someone who sits at the intersection of recruiting, data, and workflow design. This role is ideal for someone who understands the day-to-day realities of recruiting but is energized by improving the systems behind it.</p>
<p>
You won't just support recruiting operations. You'll build the infrastructure that makes great recruiting <i>faster, smarter, and higher-impact</i>, turning operational data into insights that drive better hiring decisions.</p>
<p>
You'll partner closely with recruiters, coordinators, and TA leadership to improve workflows, automate repetitive tasks, maintain system health, and experiment with new tools that make our team faster and more effective.</p>
<p>
This role is a launchpad into deeper recruiting systems and automation work, giving you the opportunity to build real operational muscle while learning how modern recruiting teams scale.</p>
<p><b>
What you'll do:</b></p>
<ul>
<li><b>Improve Recruiting Workflows</b>. Partner with recruiters and sourcers to identify friction in the recruiting process and redesign workflows that make hiring faster, clearer, and more consistent. You'll translate real recruiting pain points into operational improvements across our ATS, sourcing tools, and reporting strategy.</li>
<li><b>Introduce Smart Automation.</b> Look for opportunities to automate repetitive recruiting tasks and reduce manual work. You don't need to be an engineer, but you should enjoy experimenting with automation tools and learning new ways for our systems to connect.</li>
<li><b>Maintain Data Integrity.</b> Strong recruiting operations rely on clean, trustworthy data.</li>
<li>You'll monitor the health of our recruiting data and implement processes that prevent errors before they happen.</li>
<li><b>Turn Data Into Direction.</b> Build the reporting infrastructure that gives TA leadership clear, actionable visibility into pipeline health, recruiter capacity, and hiring trends. Your work won't just surface what's happening &mdash; it'll shape what we do next, helping the team make faster, higher-confidence decisions.</li>
</ul>
<p><b>What makes someone successful in this role?</b></p>
<p>
You think in systems, not just tasks. You naturally ask, <i>&quot;Why does this work this way?&quot;</i> and <i>&quot;Could this be simpler?&quot; </i>You enjoy making processes smoother and helping teams work more effectively. You're comfortable sitting at the intersection of people, process, and technology. You like learning new tools and figuring out how they connect.</p>
<p><b>
Qualifications:</b></p>
<ul>
<li>8+ years of experience in operations, or talent programs</li>
<li>Exposure to low-code tools, workflow automation tools, or AI tools</li>
<li>Experience working with an ATS (Greenhouse preferred)</li>
<li>Strong attention to detail and process consistency</li>
<li>Comfort working with data and reporting tools</li>
<li>Strong track record of improving automation, systems, and workflow design</li></ul><p><br>
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.</p><p>
Please see the independent bias audit report covering our use of Covey here</p><div><p><b>
Get to Know Klaviyo</b></p>
<p>
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators&mdash;ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.</p>
<p><i>
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.</i></p>
<p><i>
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our </i><i>Guidelines for using AI in the Klaviyo interview Process</i><i>. For more information about how we process your personal data, see our </i><i>Job Applicant Privacy Notice</i><i>.</i></p><br>
<p><i>
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.</i></p>
<div>
<div><div><div><div><div><div><div><div><div><div><div><i>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.</i></div>
<div></div>
<div><b>By clicking &quot;Submit Application&quot; you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.</b><b><i> </i></b><i>You can find our Job Applicant Privacy Notice </i><i>here</i><i> and </i><i>here</i><i> (FR).</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Talent Acquisition Systems & Automation Lead

Langham Hospitality Group

<div>
 <p>
  <strong>
   <u>
    Director of Front Office &ndash; The Langham, Boston
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Langham Hospitality Group
  </strong>
 </p>
 <p>
  A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying&rsquo;nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
 </p>
 <p>
  <br/>
 </p>
 <p>
  LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Langham, Boston
  </strong>
  is one of the city&rsquo;s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Leadership
  </strong>
 </p>
 <ul>
  <li>
   Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
  </li>
  <li>
   Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
  </li>
  <li>
   Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
  </li>
  <li>
   Maintain strong interdepartmental collaboration to resolve service issues efficiently.
  </li>
  <li>
   Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).
  </li>
 </ul>
 <p>
  <strong>
   Staff Management and Development
  </strong>
 </p>
 <ul>
  <li>
   Recruit, train, coach, and retain a high-performing Front Office team.
  </li>
  <li>
   Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
  </li>
  <li>
   Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
  </li>
  <li>
   Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.
  </li>
 </ul>
 <p>
  <strong>
   Guest Relations
  </strong>
 </p>
 <ul>
  <li>
   Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
  </li>
  <li>
   Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
  </li>
  <li>
   Analyze guest feedback to identify trends and opportunities for service improvement.
  </li>
 </ul>
 <p>
  <strong>
   Financial Management
  </strong>
 </p>
 <ul>
  <li>
   Manage the front office budget, control departmental expenses, and drive performance against financial goals.
  </li>
  <li>
   Leverage upselling and revenue-enhancing strategies to maximize room revenue.
  </li>
  <li>
   Review financial reports and labor forecasts, planning as needed to align with occupancy trends.
  </li>
 </ul>
 <p>
  <strong>
   Quality Control
  </strong>
 </p>
 <ul>
  <li>
   Enforce brand standards and service expectations consistently throughout the department.
  </li>
  <li>
   Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
  </li>
  <li>
   Follow through on process consistency and accountability, ensuring operational procedures are upheld.
  </li>
 </ul>
 <p>
  <strong>
   Strategic Planning
  </strong>
 </p>
 <ul>
  <li>
   Participate in hotel-wide strategic initiatives and contribute to long-term planning.
  </li>
  <li>
   Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
  </li>
  <li>
   Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.
  </li>
 </ul>
 <p>
  <strong>
   Technology and Systems Management
  </strong>
 </p>
 <ul>
  <li>
   Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
  </li>
  <li>
   Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.
  </li>
 </ul>
 <p>
  <strong>
   Reporting and Health and Safety
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with all local health, safety, and fire regulations.
  </li>
  <li>
   Train and coach staff in emergency procedures and workplace safety.
  </li>
  <li>
   Take corrective action as needed to maintain a secure and safe environment for guests and employees.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies &amp; Leadership Attributes
  </strong>
 </p>
 <ul>
  <li>
   To excel in this role, the Director of Front Office must demonstrate:
  </li>
  <li>
   Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
  </li>
  <li>
   Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
  </li>
  <li>
   Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
  </li>
  <li>
   Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
  </li>
  <li>
   People Leadership: Foster trust, communicate with purpose, and inspire a culture.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
  </li>
  <li>
   Minimum of 5 years in front office leadership within a luxury hotel environment
  </li>
  <li>
   Proven experience leading high-performance teams and mentoring junior leaders
  </li>
  <li>
   Strong interpersonal, communication, and conflict resolution skills
  </li>
  <li>
   Demonstrated ability to make independent, timely, and guest-centric decisions
  </li>
  <li>
   Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
  </li>
  <li>
   Flexible availability including nights, weekends, and holidays
  </li>
  <li>
   Legally authorized to work in the United States
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Salary Range:
  </strong>
 </p>
 <ul>
  <li>
   $105,000 - $115,000 annually
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
 </p>
</div>


Director of Front Office - The Langham, Boston

Talently

<div>
 <p>
  <strong>
   Job Title
  </strong>
  : Food &amp; Beverage Director
 </p>
 <p>
  <strong>
   Location
  </strong>
  : Boston, MA
 </p>
 <p>
  <strong>
   Salary
  </strong>
  : BOE
 </p>
 <p>
  <strong>
   Skills
  </strong>
  : Food &amp; Beverage Operations, P&amp;L Management, Team Leadership, Banquet &amp; Catering Management, Guest Service Excellence
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Company / Opportunity
  </strong>
  :
 </p>
 <p>
  Located in Boston&rsquo;s historic district, this luxury property combines timeless elegance with modern sophistication. It offers exceptional dining, curated events, and personalized service, making it a premier destination for both business and leisure travelers.
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
  :
 </p>
 <p>
  The Food &amp; Beverage Director is a senior executive leader responsible for driving the overall strategy, financial performance, and operational excellence of the hotel&rsquo;s Food &amp; Beverage division. This role oversees all dining outlets, bar/lounges, banquets, catering, and in-room dining, ensuring an exceptional guest experience aligned with luxury hospitality standards. The Director partners closely with the General Manager and Executive Leadership Team to maximize revenue, elevate service standards, and position the hotel as a premier dining destination in Boston.
  <br/>
 </p>
 <strong>
  Key Responsibilities:
 </strong>
 <p>
  <br/>
 </p>
 <strong>
  Leadership &amp; Strategy
 </strong>
 <ul>
  <li>
   Develop and execute a comprehensive Food &amp; Beverage strategy aligned with overall hotel goals
  </li>
  <li>
   Collaborate with executive leadership on revenue growth initiatives and brand positioning
  </li>
  <li>
   Lead, mentor, and develop department heads and F&amp;B leadership teams
  </li>
  <li>
   Foster a culture of service excellence, accountability, and continuous improvement
  </li>
 </ul>
 <strong>
  Operations Management
 </strong>
 <ul>
  <li>
   Oversee all F&amp;B outlets including restaurants, bars, banquets, and in-room dining
  </li>
  <li>
   Ensure consistent execution of service standards and guest experience across all touchpoints
  </li>
  <li>
   Maintain strong on-floor presence during peak periods and high-profile events
  </li>
  <li>
   Drive innovation in menus, concepts, and guest offerings to remain competitive in the Boston market
  </li>
 </ul>
 <strong>
  Financial Performance
 </strong>
 <ul>
  <li>
   Own full P&amp;L responsibility for the F&amp;B division
  </li>
  <li>
   Lead budgeting, forecasting, and financial planning processes
  </li>
  <li>
   Monitor and control food, beverage, and labor costs to meet or exceed targets
  </li>
  <li>
   Analyze performance metrics and implement strategies to improve profitability
  </li>
 </ul>
 <strong>
  Sales &amp; Revenue Generation
 </strong>
 <ul>
  <li>
   Partner with Sales &amp; Catering to maximize banquet and event revenue
  </li>
  <li>
   Oversee menu engineering, pricing strategies, and cost analysis
  </li>
  <li>
   Identify new revenue streams, promotions, and partnership opportunities
  </li>
 </ul>
 <strong>
  Team Development &amp; Culture
 </strong>
 <ul>
  <li>
   Recruit, train, and retain top F&amp;B talent
  </li>
  <li>
   Implement training programs to ensure high service and operational standards
  </li>
  <li>
   Promote a positive, inclusive, and high-performance work environment
  </li>
  <li>
   Ensure compliance with labor laws and company policies
  </li>
 </ul>
 <strong>
  Guest Experience &amp; Brand Standards
 </strong>
 <ul>
  <li>
   Ensure all outlets deliver exceptional, consistent guest service
  </li>
  <li>
   Respond to guest feedback and implement service improvements
  </li>
  <li>
   Uphold luxury hospitality standards and brand reputation
  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 <ul>
  <li>
   5&ndash;10+ years of progressive Food &amp; Beverage leadership experience, preferably in luxury or upscale hotels
  </li>
  <li>
   Proven experience managing high-volume hotel or resort operations
  </li>
  <li>
   Strong financial acumen with experience managing budgets, forecasting, and P&amp;L
  </li>
  <li>
   Demonstrated success in team leadership, training, and culture building
  </li>
  <li>
   Experience in union environments (preferred for Boston market)
  </li>
  <li>
   Bachelor&rsquo;s degree in Hospitality Management, Business, or related field (preferred)
  </li>
 </ul>
 <strong>
  Key Competencies
 </strong>
 <ul>
  <li>
   Strategic thinking and business acumen
  </li>
  <li>
   Operational excellence and attention to detail
  </li>
  <li>
   Leadership and team development
  </li>
  <li>
   Guest-focused mindset
  </li>
  <li>
   Innovation in culinary and beverage programming
  </li>
  <li>
   Strong communication and stakeholder management
  </li>
 </ul>
</div>


Food & Beverage Director

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