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operations manager

MHAI/Emberwood Center

Job DescriptionJob Title: Development Operations Manager Department: Administration/AAPE/OperationsReports to: Stephanie Anderson Hours per week: 40Exempt/Non Exempt: Exempt Work location: In-office required approximately 80% of scheduled work time, with flexibility to work from home up to 20%.Purpose/ScopeThe Development Operations Manager serves as a cross-functional, gap-filling role within the Operations Team, supporting the organization and all programs by helping ensure day-to-day operational continuity, responsiveness, and high-quality internal service. This position acts as a bridge across key operations functions&mdash;providing primary support to development operations while also assisting with administrative and coordination needs in IT, purchasing, fiscal/finance processes, marketing support, clerical operations, and executive/administrative support to the Chief Operating Officer.Job SummaryThe Development Operations Manager provides operational and administrative leadership and hands-on support to keep core internal functions running smoothly across the organization. Working closely with the Operations Team and program staff, the role strengthens development operations through coordinated support of complex organizational systems, calendars, documentation, data and reporting support, and process follow-through. As organizational needs shift, the position flexes to cover priorities across IT coordination, purchasing and vendor support, finance-related administrative tasks, marketing and communications support, clerical coverage, and executive assistant functions for the Chief Operating Officer&mdash;ensuring timely execution, consistent customer service, and well-documented, efficient workflows.Qualifications:<ul><li>Highly organized, detail-oriented, and able to manage multiple concurrent priorities with minimal supervision.</li><li>Strong customer service mindset with the ability to communicate professionally with sponsors, exhibitors, vendors, and internal stakeholders.</li><li>Demonstrated ability to maintain accurate records, handle confidential information, and exercise sound judgment.</li><li>Comfortable learning and supporting technology systems (e.g., CRM, e-commerce platforms, Microsoft 365, shared drives) and troubleshooting basic user issues.</li><li>Process-minded with the ability to document workflows, track tasks to completion, and identify improvements.</li><li>Systems-focused mindset with the ability to understand complex organizational systems, see interdependencies across teams, and support integration of work through clear processes, documentation, and coordinated handoffs.</li><li>Collaborative team player who can flex between administrative, development, marketing, IT coordination, and finance-related support tasks.</li><li>Experience with fundraising/development work&mdash;or a strong desire to learn fundraising best practices and support donor stewardship and campaign activities.</li></ul>Requirements:&middot; Bachelor&rsquo;s degree in business, nonprofit management, communications, or related field, or equivalent combination of education and experience.&middot; 3+ years of experience in operations, administrative support, development operations, or a related coordination role is preferred.&middot; Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) and comfort using shared files, calendars, and task tracking tools.&middot; Experience working in a CRM (Virtuous preferred) including data entry/quality, basic reporting, and receipting processes.&middot; Prior exposure to fundraising, donor relations, or development operations is preferred (or demonstrated interest in learning and supporting fundraising activities).&middot; Ability to work on-site approximately 80% of scheduled work time; remote work up to 20% with manager approval and operational need.&middot; Ability to occasionally lift/carry and move materials (e.g., event or exhibitor supplies) up to 25 pounds.&middot; Valid driver&rsquo;s license and reliable transportation (if required for local pickups/deliveries).Responsibilities:<ul><li>Serve as a cross-functional operations resource, providing coverage and continuity across development, finance-related administration, IT coordination, marketing support, purchasing, and executive assistance.</li><li>Own and maintain key operational systems and workflows that support development and organization-wide efficiency (e.g., CRM, online store, sponsor/exhibitor coordination).</li><li>Facilitate integration across departments by aligning workflows, improving handoffs, maintaining shared documentation, and supporting continuous improvement of operational systems.</li><li>Ensure accurate tracking, documentation, and follow-through of operational tasks, requests, inventory/materials, and approvals.</li><li>Support strong internal and external communication by coordinating with sponsors, exhibitors, vendors, and staff, and ensuring timely responses.</li><li>Handle sensitive information with discretion and support leadership through high-quality administrative and executive assistant services.</li></ul>Specific DutiesDevelopment:&middot; Exhibitors and materials management: Manage exhibitor processes and requests; coordinate logistics; maintain inventory; purchase and track materials utilized by departments; document procedures and timelines.&middot; CRM (Virtuous) administration, fundraising support, and receipting: Perform daily system management tasks (data entry, imports/exports as appropriate, user support); monitor data quality and usage; support donor communications and stewardship workflows; process gifts and support timely acknowledgement/receipting; assist with basic reports and dashboards as assigned.&middot; Sponsor communications and benefits fulfillment: Lead communications with organizational sponsors regarding benefit usage; coordinate delivery/activation of benefits; track status and deadlines; ensure sponsor questions are answered promptly and professionally.&middot; Online store management: Manage the MHAI online store including product listings, inventory/fulfillment coordination, customer service, and order issue resolution in collaboration with relevant staff.Operations:&middot; IT asset tracking support: Assist the Digital Presence Manager with tracking IT assets; act as an equipment liaison for check-in/check-out, basic inventory records, and coordination with vendors/IT support as needed.&middot; Purchasing support and approvals tracking: Participate in the purchasing approval flow; gather needed documentation and quotes; track approvals and purchase status; maintain organized purchasing records and vendor files.&middot; Deposits and financial operations support: Facilitate the deposit of checks received using remote deposit procedures; ensure documentation is complete and routed appropriately; support clerical needs of the Director of Financial Operations and Director of Contracts and Projects Management.&middot; Marketing and social media support: Assist the Director of Marketing with social media management and execution of the social media strategy, including scheduling/coordination, basic content support, and performance tracking as assigned; coordinate with the Digital Presence Manager as needed.&middot; Executive assistant support: Provide executive assistant services for the Chief Operating Officer, including scheduling, meeting preparation, correspondence drafting, document preparation, and follow-up tracking.&middot; General operations coverage: Provide clerical and administrative coverage for the Operations Team as needed; support special projects; perform other duties as assigned.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Indianapolis, IN 46202

Development Operations Manager

The Next IT Girl

Engagement Type: Part-TimeTime Commitment: Approximately 20 hours/week maximum during active programmingCompensation: $25/hourStart Date: June 2026Location: Hybrid (based in Indianapolis)Reports to: Program Director*This role is aligned with the school-year program calendar (January - May and August - December). Hours may decrease or pause during summer months unless additional program contracts are secured.*Overview:​The Program Operations Manager is the operational backbone for our programs, including IT Girl Clubs, within their assigned city. Reporting to the Program Director, this role owns the execution, coordination, and logistics of programming, ensuring facilitators, materials, schedules, partners, and volunteers (if applicable) are fully prepared. This role will work directly with our Program Director to develop the program delivery agenda and materials and liaise/coordinate with partners, facilitators, and volunteers (if applicable) to ensure successful program delivery. The Program Operations Manager is accountable for the successful execution of monthly IT Girl Club sessions or other programs at assigned schools or in communities, ensuring all logistical, staffing, and operational elements are completed on time and to standard. This is a great opportunity for a creative and enthusiastic professional looking to help shape the vision of a promising non-profit and is inspired by the potential of students. Successful candidates are solutions-oriented, program managers, technology savy, entrepreneurial and passionate about technology education. ​Key Responsibilities:Program Management, Operations &amp; Logistics:<ul><li>In collaboration with the Program Director effectively plan and execute in-person program sessions led by facilitators, managing all logistics from start to finish to ensure everything runs smoothly and students have a great experience</li><li>In collaboration with the Program Director support the progress of the school partner on-boarding checklist materials that include consent waivers, student information, technology materials, consumables, and other required materials</li><li>Manage and support program facilitators to deliver successful programming by:</li><li>Acting as point of contact for assigned schools for coordination of facilitators, program schedules, off-site field trips, etc.</li><li>Maintaining program calendars and deadlines</li><li>Having consistent communications with facilitators and to ensure readiness and successful execution of program activities</li><li>Facilitate programs if/when unforeseen circumstances requires facilitators to not be present</li><li>Manage the volunteer pool to ensure understanding of their responsibilities pre, during, and after session and ensure their readiness.</li></ul>Program Data Collection &amp; Evaluation:<ul><li>Manage and track facilitator collection of student information, including program attendance and engagement at the end of each session.</li><li>​Track and collect student projects and artifacts from programs at the end of the each session or semester</li></ul>Student Culture, Learning &amp; Outcomes Management:<ul><li>Set expectations for a classroom culture that reflects TNIG&rsquo;s values and ensure facilitators are meeting expectations</li><li>Routinely analyze data and LMS assets to evaluate student engagement and successful delivery of program.</li></ul>Required Qualifications and Skills:<ul><li>Bachelors degree in technology, education, organizational leadership or related field</li><li>At least 5 years of program management experience in the nonprofit, technology, or education sector</li><li>A strong passion for the nonprofit's mission and commitment to creating a positive impact within the community.</li><li>Comfortable representing an organization in the community</li><li>Experience organizing and supporting community events</li><li>Detail-oriented and data-loving</li><li>Excellent organizational and management skills to oversee multiple programs simultaneously.</li><li>Strong communication and interpersonal abilities to build relationships and represent the organization professionally.</li><li>Ability to collaborate with and work effectively on a multicultural team</li><li>Ability to prioritize, organize, and delegate effectively</li><li>Ability to receive feedback and engage in continuous self-improvement</li><li>Ability to adapt to a dynamic, fast-paced, rapidly-changing and often ambiguous work environment</li><li>Firm belief in personal accountability, producing measurable outcomes, and sustaining high expectations</li><li>Proficient in Google Suite, Slack, , and Learning Management Systems</li><li>Experience working in a remote environment and use of requisite tools (i.e. video conferencing, messaging, etc.)</li></ul>Preferred Qualifications and Attributes:<ul><li>An enthusiastic leader passionate about equity, education and technology, and eager to help shape the future of students</li><li>Adept at relationship building and community engagement</li><li>Familiarity with local technology or education resources and networks within the community is advantageous.</li><li>High comfort level with technology and/or technology concepts</li><li>Fundamental understanding of core technology concepts:</li><li>AI, HTML/CSS, Data Science, Cybersecurity, UX/UI Design</li><li>Background in student learning, pedagogy and/or curriculum development</li><li>Background in management, workshop / classroom facilitation and/or professional development</li><li>Superior interpersonal, customer service and community relationship-building abilities</li><li>PMP certification</li></ul>Commitment:<ul><li>Part-time role</li><li>Maximum 20 hours per week</li><li>Primary work schedule 9:00AM - 1:00PM</li><li>Hybrid schedule; required travel to program sites</li></ul>Compensation:<ul><li>$25/hour, 20 hours a week</li><li>This role is classified as a W-2 position</li></ul>Benefits of Working at The Next IT Girl:<ul><li>Hybrid work model (1 day in-person a week)</li><li>Flexible Schedule</li></ul>Background Check Disclosure:All positions at TNIG require at least some interaction with minors (see list of duties for specific details). Therefore, candidates must undergo a background check to ensure the safety of the youth we serve. Candidates will be informed about the background check process and will have the opportunity to discuss any relevant issues.Required: Must have reliable transportation or car and validate driver's license for work travelAll applicants will be considered. Only those selected for an interview will be contacted. The Next IT Girl is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, or national or ethnic origin.Pay: $25.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Indianapolis, IN 46204

Program Operations Manager

Target

<div>The pay range is $73,000.00 - $132,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Schedule:
Saturday through Monday approximately 4:30pm to 6:30am
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 
A role in Distribution and Receive Centers means being on the very front lines of getting product to the guest as fast as possible &ndash; a critical differentiator and one of the most essential functions within Logistics. Whether it&rsquo;s through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you&rsquo;ll have the chance to positively impact thousands of fellow team members and Target guests worldwide. There&rsquo;s so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we&rsquo;re always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business. 
 
A role as an Operations Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. You will foster a &ldquo;safety first&rdquo; culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team&rsquo;s ability to maximize its productivity, growth and development. Create a positive work environment though real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions. You&rsquo;ll have the autonomy to innovate with new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. And your commitment to others will shine when you jump right in to help teams meet their business goals.<div>
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. 
 
About you: 
<ul><li>Four-year degree or equivalent experience</li><li>Demonstrated leadership ability, with the ability to engage and motivate others</li><li>Excellent communication, interpersonal and organizational skills</li><li>Good reasoning, conflict-management, and analytical and problem-solving skills</li><li>Able to access all areas of the Distribution Center, including the mezzanine platforms</li><li>Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers</li></ul></div>
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.</div>

Operations Manager in Training

Lensa

<div>
 Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Target. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
 
 
 The pay range is $73,000.00 - $132,000.00
 
 
 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .
 
 
 
 About Us
 
 
 
 Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here (https://corporate.target.com/about) .
 
 
 A role in Distribution and Receive Centers means being on the very front lines of getting product to the guest as fast as possible &ndash; a critical differentiator and one of the most essential functions within Logistics. Whether it&rsquo;s through focusing on regional or upstream distribution centers, target.com fulfillment centers, or import warehouses, you&rsquo;ll have the chance to positively impact thousands of fellow team members and Target guests worldwide. There&rsquo;s so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we&rsquo;re always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business.
 
 
 A role as an Operations Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. You will foster a &ldquo;safety first&rdquo; culture through awareness, training and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership for the team&rsquo;s ability to maximize its productivity, growth and development. Create a positive work environment though real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions. You&rsquo;ll have the autonomy to innovate with new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization. Your ability to find root causes to problems will be well supported by an environment of calculated risk and testing. And your commitment to others will shine when you jump right in to help teams meet their business goals.
 
 
 Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
 
 
 
 About You
 
 
 
 <ul>
 <li>
 Four-year degree or equivalent experience
 </li>
 <li>
 Demonstrated leadership ability, with the ability to engage and motivate others
 </li>
 <li>
 Excellent communication, interpersonal and organizational skills
 </li>
 <li>
 Good reasoning, conflict-management, and analytical and problem-solving skills
 </li>
 <li>
 Able to access all areas of the Distribution Center, including the mezzanine platforms
 </li>
 <li>
 Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers
 
 
 </li>
 </ul>
 
 Benefits Eligibility
 
 
 
 Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
 
 
 
 Americans With Disabilities Act (ADA)
 
 
 
 In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
 
 
 If you have questions about this posting, please contact support@lensa.com
</div>

Operations Manager - Regional Distribution Center - Indianapolis, IN

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Carrier

<div>About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the Role
Carrier Commercial Services has an opening for an experienced HVAC Commercial Area Manager for our Midwest area. This role will sit in Indianapolis, IN or Cleveland or Columbus, OH and will lead Indiana, Ohio, Pittsburgh, West Virginia, and Kentucky. This position has profit &amp; loss responsibility for a $40M+ revenue HVAC Service Business. It is responsible for growing the market share of the Carrier Commercial Services business in this focused area through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and Modernization Projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management.
Key Responsibilities<ul><li>
Maintain culture of safety and continuous improvement</li><li>
Lead Operations team in execution of sales commitments and work orders</li><li>
Partner with sales organization to develop and execute strategic plan to drive accelerated market growth in assigned area based on revenue and EBIT plans for the area</li><li>
Accountable for technician productivity, order completion, connecting digital assets and customer retention</li><li>
Maintain client relationships based on professional credibility and product knowledge</li><li>
Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.</li><li>
Collaborate with internal teams to ensure alignment with customer needs and expectations</li><li>
Forecast, monitor, and document financial performance against plan</li><li>
Ensure customer satisfaction by on-time performance and delivery to customer commitments</li><li>
Responsible for operational sales targets</li><li>
Responsible for ensuring Daily Management Board meetings are happening for all markets within their area (in either one or multiple meetings). The Area Manager is a required attendee for these meetings</li><li>
Monitor all core KPIs outlined in Daily Management Board cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB</li><li>
Partner with leadership and discuss performance on Daily Management Board KPIs and actions to improve on any underperforming KPIs. Area Managers should proactively come prepared to discuss these items via the action card</li><li>
Responsible for ensuring Schedule and Optimization guidelines &amp; best practices are followed</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree OR a High School Diploma/GED with 7 years of HVAC Operations Leadership</li><li>
8+ years of sales, operations or leadership experience</li></ul>
Preferred Qualifications<ul><li>
5+ years of experience in HVAC operations leadership</li><li>
Strong experience in Microsoft Office Suite, Salesforce, and SAP</li><li>
Customer-centric mindset</li><li>
Proactive and able to balance multiple priorities</li><li>
Able to build strong relationships across industries and functions</li><li>
Excellent communicator &ndash; oral, written, etc.</li><li>
Understanding of financial and accounting principles</li><li>
Strong service operations background</li><li>
Intimate knowledge of HVAC and/or building technologies industry</li><li>
Ability to manage within a large matrixed organization</li></ul>
Pay Range
The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:<ul><li>
Health Care Benefits: Medical, Dental, Vision; Wellness incentives</li><li>
Retirement Benefits</li><li>
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation</li><li>
Disability: Short-term and long-term disability</li><li>
Life Insurance and Accidental Death and Dismemberment</li><li>
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account</li><li>
Tuition Assistance
</li></ul>To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Area Manager - HVAC Commercial Services - Midwest

Toppers Pizza

<div>If you're someone who loves developing their team, is fanatical for taking care of customers and managing the daily operations of a restaurant and can maintain a sense of humor no matter what level of chaos is going on around you, talk to us about our Assistant Manager opportunities. 


The Assistant Manager position is for someone looking to train to become a store General Manager in the future. The Assistant Manager will work through the four levels of our Management-in-Training (MIT) program and earn a pay raise once each level is completed. This position promotes the Topper Pizza Mission and Core Values and assists in setting the standard for the restaurant through leadership by example. 


Responsibilities
<ul><li>
Manages the day-to-day operations of the restaurant in coordination with the General Manager, ensuring guest satisfaction.
</li><li>Develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.
</li><li>Uses the Crown Academy (LMS) and included resources to elevate the training and development of yourself and your team.</li><li>
Utilization of our in-house POS to record sales and other operations, control costs, and monitor the performance of the store. Our in-house POS comes with outstanding support from IT and other internal departments.</li><li>
Knows, enforces, and educates Team Members on appropriate personnel policies, labor laws, and security and safety procedures.</li></ul> 


Minimum Qualifications
<ul><li>
Successfully pass a background check</li><li>
Ability to work varied hours/days to oversee store operations at least 40 hours per week.
</li><li>Experience working as an Assistant Manager in a similar environment.</li></ul> 


Benefits
<ul><li>
Competitive base pay
</li><li>Flexible Scheduling</li><li>
Bonus potential once certified</li><li>
Paid Vacation and Family Health Days</li><li>
Up to 90% Company Paid Medical Insurance</li><li>
401(k) Plan with up to a 4% Company Match</li><li>
Payroll Advance on earned income up to $500 per pay period</li><li>
Holiday Pay on certain holidays that we are open</li><li>
Training &amp; Development Opportunities</li><li>
Meal Discounts (70% While Working!)</li><li>
Free Uniforms</li><li>
FUN Atmosphere</li><li>
Flexible Spending Accounts (Dependent Care &amp; Health)</li><li>
Health Savings Account</li><li>
Voluntary Group Dental, Vision, and Life Insurance</li><li>
Voluntary Hospital Indemnity, Accident, and Critical Illness Insurance
</li><li>Voluntary Group Pet Insurance</li></ul> 


For you to be successful at Toppers Pizza, as an Assistant Manager, you must be willing to come to work and exhibit &ldquo;The Toppers Way&rdquo;. 


This means that You:
Live With Integrity<ul><li>- say what you mean, and do what you say, especially when nobody's watching!</li>
Have Fun<li>- yes, it is work but enjoy it!</li>
Always project a positive image &amp; energy<li>- smile, in-person and on the phone.</li><li>
Are noticeably friendly &amp; give each customer individual attention.</li>
Want to be a part of building something special <li>- we are building a special company!</li>
Bring It...With Passion<li>- come to work ready to rock and make it happen.</li>
Kill it at the details <li>-anticipate needs and react when noticing any dissatisfaction.</li>
Can tell it like it is with tact <li>- honesty with a positive spin.</li>
Are self-disciplined with a strong drive to succeed <li>- you need little direction before you take the reins with a can-do attitude.</li></ul> 


 If you're passionate about the customer experience and are a like-minded person that fits with our core values, we want you!</div>

Assistant Manager

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