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operations manager warehouse client services

Loom Talent

<div>
 
 
 Operations Manager - Warehouse &amp; Client Services (Inglewood, Los Angeles)
 
 
 
 Loom Talent is recruiting an Operations Manager - Warehouse &amp; Client Services for a client specialising in the storage and distribution of luxury products, delivering a high-end "white glove" service where quality and customer care are essential.
 
 
 The Operations Manager - Warehouse &amp; Client Services will oversee warehouse and field operations, ensuring safe, efficient, and accurate handling of inventory, deliveries, and installations. You will lead teams across shipping &amp; receiving, drivers, installers, inventory control, and customer service, while driving operational improvements and meeting KPIs.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and develop warehouse and field teams
 </li>
 <li>
 Oversee receiving, storage, inventory management and order fulfilment
 </li>
 <li>
 Coordinate delivery routes and installation schedules
 </li>
 <li>
 Implement SOPs to ensure safety, accuracy and compliance
 </li>
 <li>
 Monitor inventory accuracy and quality control processes
 </li>
 <li>
 Manage inbound and outbound shipping workflows
 </li>
 <li>
 Track KPIs and drive process improvements
 </li>
 <li>
 Resolve escalated operational or customer issues
 </li>
 <li>
 Support budgeting, staffing and resource planning
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 5+ years' operations, warehouse, or logistics management experience
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Experience with inventory/WMS systems
 </li>
 <li>
 Data-driven with a focus on performance improvement
 </li>
 <li>
 Excellent organisation, communication, and problem-solving skills
 </li>
 <li>
 Knowledge of safety regulations
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 </ul>
 
 
 Additional Information
 
 
 <ul>
 <li>
 Competitive salary and benefits
 </li>
 <li>
 On-site role in Inglewood, 5 days per week
 </li>
 <li>
 Applicants must live within a commutable distance
 </li>
 </ul>
</div>

Operations Manager - Warehouse & Client Services

DSJ Global

<div>
 
 
 Title:
 
 Site Operations Manager/Warehouse Manager
 
 
 
 Salary:
 
 $100-120k plus bonus
 
 
 
 Location:
 
 LAX - Los Angeles, CA
 
 
 
 Schedule:
 
 Onsite Friday, Saturday, Sunday, Monday. Tuesday off, Wednesday remote, Thursday off/remote
 
 
 
 Long‑Term Path:
 
 COO role with equity ownership
 
 
 
 
 
 
 Company Profile:
 
 A rapidly growing PE firm that has recently acquired a highly specialized ~$10M revenue air freight operation at LAX, focused on AVI (Live Animals) and Perishables is looking for a Site Operations Manager/General Manager.
 
 
 
 
 
 This acquisition is the foundation of a broader platform. Over the next three years, this PE firm plans to execute 10+ additional acquisitions across multiple industries in and around Los Angeles, while building new business lines on top of the existing operation.
 
 
 
 
 
 
 The Site Operations Manager Will Be Responsible for the Following:
 
 
 <ul>
 <li>
 Own site‑level operations, execution, and performance metrics
 </li>
 <li>
 Lead daily planning, shift execution, and exception management
 </li>
 <li>
 Recruit, schedule, and retain labor in a challenging, fast‑moving environment
 </li>
 <li>
 Enforce SOPs related to AVI, perishables, and airport operations
 </li>
 <li>
 Coordinate closely with leadership on scaling, integration, and future acquisitions
 </li>
 <li>
 Identify process improvements that increase reliability, speed, and throughput
 </li>
 </ul>
 
 
 
 
 
 The Site Operations Manager Should Have the Following Qualifications:
 
 
 <ul>
 <li>
 Prior experience in air freight, air cargo, aviation operations, perishables, or time‑critical logistics
 </li>
 <li>
 Comfort working in high‑stakes AVI (Live Animal) environments
 </li>
 <li>
 Strong, hands‑on leadership style with experience managing frontline teams and irregular labor coverage
 </li>
 <li>
 High level of IT and technical aptitude, including comfort navigating proprietary systems
 </li>
 <li>
 Willingness to be fully on‑site and boots‑on‑the‑ground
 </li>
 <li>
 Ability to remain calm, decisive, and accountable in fast‑moving, high‑pressure situations
 </li>
 <li>
 Desire to grow into broader leadership, platform operations, and M&amp;A integration responsibilities
 </li>
 </ul>
 
 
 
 
 This role offers a clear and accelerated path to a COO position with significant equity ownership, tied to successful execution at the LAX site and expansion through acquisitions and new business lines.
 
</div>

Warehouse Manager

Live Nation

Job Summary:https://livenation.wd503.myworkdayjobs.com/LNExternalSite/job/Hollywood-CA-USA/LN-Venues--Special-Events-Logistics-Manager--Hollywood-Palladium-_JR-86691-3WHO ARE WE?Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE ROLEThe Special Events Logistics Manager is responsible for the end to end planning, coordination, and on-site execution of assigned special events, ensuring flawless delivery from contract handoff through event close. This role serves as the operational lead and primary liaison between Sales, Production, Operations, and the client, translating event vision into detailed logistics plans and overseeing all executional elements to deliver exceptional guest experiences and profitable outcomes.What This Role Will DoResponsibilities:I.<ul><li>Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department</li><li>Provides administrative support and assistance to the Special Events Sales Team</li><li>Distribution of all internal and external correspondence</li><li>Maintains all departmental files</li><li>Assists department team members with Information Systems support</li><li>Coordinate all aspects of operational set-up and breakdown of events (equipment needs, rood diagrams, timelines, rental needs, and venue set-up and breakdown)</li><li>Coordinates with Production department on all production aspects needed for an event</li><li>Liaison between client and LN Team Members throughout Event.</li><li>Must maintain a neat, clean and well-groomed appearance (specific venue standard)</li><li>Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift</li><li>Assures seamless transition for Client from Sales Department to Operations Manager during Event</li><li>Handle all aspects of the Special Event once the special event order (SEO) has been distributed</li><li>Client interaction; conducts site inspections, walk through and pre-event meetings with clients as requested by SM/DOS</li><li>Assist Sales Manager(s) as requested with special needs by the client</li><li>Proactively identify and resolve logistical challenges before and during events</li><li>Participate in meetings such as the SEO Meeting and Production Meeting</li><li>Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue</li><li>Maintain files in proper order after the (SEO) has been distributed</li><li>Process all deposits and payments in a timely manner</li><li>Track status of payments made for all events with Sales Mangers</li><li>Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager</li><li>Verify Deposit / Payments tracking schedules with Sales Manager</li><li>Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain&rsquo;s Report and Receipts</li><li>Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check</li><li>Manage staff hours to ensure we are not exceeding our budget</li><li>Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager</li><li>Collect and update digital content for event marketing</li><li>Special projects as assigned by Director of Sales</li><li>Distribution of final contracted SEO&rsquo;s to appropriate parties</li><li>Train all staff with regards to the proper techniques and etiquette for service</li><li>Produce weekly banquet summary for all events &ndash; includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager</li></ul>Qualifications:<ul><li>High School Diploma (College Degree preferred)</li><li>Minimum three years of experience in event management, special events, or hospitality operations</li><li>Strong proficiency with Microsoft Office and event or project management systems</li><li>Basic Mathematical skills</li><li>Written and verbal communication skills; time management skills.</li><li>Ability to prioritize and organize and work in a fast-paced, high volume environment.</li><li>Ability to handle various projects at one time make good decisions; delegate; follow up; communicate with staff and guests in a positive manner</li></ul>If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!https://livenation.wd503.myworkdayjobs.com/LNExternalSite/job/Hollywood-CA-USA/LN-Venues--Special-Events-Logistics-Manager--Hollywood-Palladium-_JR-86691-3Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.Pay: Up to $70,304.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Special Event Production: 3 years (Required)</li></ul>Work Location: In person

Special Events Logistics Manager

Kloo

Job Overview Kloo (drinkkloo.com) is a fast-growing premium coffee brand based in Los Angeles with vertically integrated roasting and concentrate brewing operations.We are hiring an Operations &amp; Facility Coordinator to help manage day-to-day production execution and facility operations at our Los Angeles facility. This is a hands-on, on-site role focused on keeping production running smoothly, the facility organized, and shipments prepared and executed on time.This role reports directly to the founders and is ideal for someone early in their career who is highly organized, reliable, and comfortable in a fast-paced operational environment.Duties<ul><li>Help manage adherence to the weekly production schedule</li><li>Support production operations hands-on when needed</li><li>Track inventory and maintain accurate stock records</li><li>Keep the facility organized, clean, and properly stocked</li><li>Coordinate or support equipment maintenance and basic troubleshooting</li><li>Recruit, schedule, and help manage part-time production workers</li><li>Ensure shift coverage and manage no-shows</li><li>Prepare inbound and outbound shipments</li><li>Support distributor onboarding paperwork and other operational requirements</li><li>Help ensure orders are prepared accurately and shipped on time</li></ul>Requirements<ul><li>Fluent English required</li><li>Korean proficiency required</li><li>0&ndash;3 years of experience in operations, hospitality, logistics, production, warehouse, retail, or a related environment</li><li>Highly organized and dependable</li><li>Comfortable working on-site in a hands-on production setting</li><li>Strong sense of ownership and accountability</li><li>Able to help manage part-time staff and maintain operational discipline</li></ul>Preferred<ul><li>Experience working in a coffee shop, restaurant, warehouse, production facility, or other fast-paced operational environment</li><li>Spanish is a plus, but not required</li></ul>What this role offers<ul><li>Direct exposure to production, logistics, and facility operations</li><li>Hands-on responsibility from day one</li><li>Opportunity for fast career growth as Kloo scales</li></ul>Work location<ul><li>In person in Los Angeles, CA</li><li>5&ndash;6 days per week</li></ul>Compensation<ul><li>Approximately $4,000 per month</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you fluent in English and able to communicate proficiently in Korean?</li><li>Are you available to work on-site in Los Angeles 5&ndash;6 days per week?</li><li>Do you have any experience in operations, hospitality, logistics, production, warehouse, or retail supervision?</li><li>Have you ever managed schedules, inventory, shipments, or hourly workers?</li><li>Are you comfortable with hands-on work in a production facility, including standing, lifting, and helping on the floor when needed?</li></ul>Work Location: In person

Operations & Facility Coordinator (Korean / English Required)

City National Bank

<div>Overview:
<div>PORTFOLIO MANAGER I</div><div></div><div> 
WHAT IS THE OPPORTUNITY?</div><div>
The Portfolio Manager is part of the credit management team focused on the long-term risk-adjusted returns for the bank within the assigned business segment and/or geographic area(s). This individual manages a sub-set of existing credits and is a key partner in the origination of new credits. Primary responsibilities include:</div><div><ul><li>
Provide comprehensive credit recommendations and presentations to key risk partners related to prospect(s) and existing clients of the bank (including moderate to complex new credit structures, modifications, and extensions) based on a comprehensive review of the borrower(s) and guarantor(s)' financials (which may include current and historical financial statements, tax returns, projections and/or cash flow proformas.)
</li><li>This individual is expected to present credit recommendations within the bank's risk appetite and framework and follow the bank's policies, processes and procedures.</li><li>
This individual is expected to be responsive to their clients' credit needs with an elevated level of client service and credit acumen to address their needs appropriately and timely.
</li><li>This individual is responsible for the ongoing oversight and management of its portfolio (including timely risk rating assessments, reporting covenants, covenant compliance, and the preparation of quarterly and annual reports.)</li></ul></div><div></div><div> 
WHAT WILL YOU DO?</div><div><ul><li>
Teamwork: Mentors junior colleagues, fosters a culture of continuous improvement and professional growth.</li><li>
Portfolio Management: Owns and manages an assigned credit portfolio, ensuring alignment with organizational goals and risk management practices, including underwriting all types of credit exposures, managing credit risk, and responding to prospective client inquiries.</li><li>
Credit Analysis: Analyzes credit data and perform underwriting to assess creditworthiness and recommend appropriate structures to the Sales team and client. Prepare underwriting memorandums and approval documents for presentation to Credit Risk.</li><li>
Performance Monitoring: Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking.</li><li>
Data Analysis: Analyzes credit data to support underwriting and creditworthiness assessments including developing and presenting individual credit recommendations.</li><li>
Risk Management: Practices effective risk management, maintaining high standards of credit quality and origination in alignment with Bank&rsquo;s credit risk appetite, and compliance with institutional and regulatory requirements.</li><li>
Collaboration: Partners with Relationship Manager(s) to successfully manage credit account relationships. Work closely with cross-functional teams to ensure cohesive and effective credit operations to achieve the Bank&rsquo;s strategic initiatives. Participate in ad-hoc projects to support the organization&rsquo;s priorities.</li><li>
Client Service: Provides exceptional client service by maintaining professionalism and effectively interacting with clients to understand their needs and provide tailored credit solutions. Participate in joint sales pitches with Relationship Manager(s).</li></ul></div><div></div><div> 
WHAT DO YOU NEED TO SUCCEED?</div><div>
Required Qualifications*<ul><li>
Bachelor's Degree or equivalent in Finance, Business or related field</li><li>
Minimum 4 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries required</li></ul><div>
</div><div><div>
Additional Qualifications</div><ul><li>
Basic experience in credit management and lending operations, with a strong understanding of risk management principles</li><li>
Desire to build leadership and coaching skills, with the ability to train and develop talent</li><li>
Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams</li><li>
Basic analytical skills, with the ability to interpret complex data and make informed decisions</li><li>
Industry-specific knowledge and expertise</li></ul></div><div> 
WHAT'S IN IT FOR YOU?</div><div>
Compensation<div>
Starting base salary: $41.83 - $66.81 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div> 
Benefits and Perks</div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div> 
ABOUT US</div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div> 
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. 
 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
 
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul> 
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Portfolio Manager I

Bessemer Trust

<div>
 The Administrative Assistant role is an exciting opportunity to join a collaborative team of dedicated professionals that service Bessemer&rsquo;s ultra-high net worth clients from our Los Angeles office. The Administrative Assistant will provide seamless administrative support to the Client Advisory and Office Management Team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Screen incoming communications and route for action and follow-up.
 </li>
 <li>
 Communicate with both internal and external contacts including significant prospect and client relationships.
 </li>
 <li>
 Draft and proof standard correspondence.
 </li>
 <li>
 Establish effective working relationships with colleagues and external contacts. This role may be required to provide flexible support to other Managers as required.
 </li>
 <li>
 Assist with bookkeeping and accounting for various client transactions.
 </li>
 <li>
 Comprehensive organization of meetings and luncheons as needed.
 </li>
 <li>
 Detailed calendar management and coordination of travel arrangements.
 </li>
 <li>
 Prepare and submit expense reports in a timely manner.
 </li>
 <li>
 Welcome and assist guests visiting the office.
 </li>
 <li>
 Provide general support to the Office Manager as needed.
 
 
 </li>
 </ul>
 
 Client Service
 
 
 
 <ul>
 <li>
 Handle routine communication with clients and their advisors via telephone, email, and fax.
 </li>
 <li>
 Document written and verbal client interactions in Salesforce.
 </li>
 <li>
 Prepare charts, spreadsheets, and materials for client meeting presentations using Excel, Word, PowerPoint and internal applications as needed.
 </li>
 <li>
 File correspondence and other documents in internal databases.
 </li>
 <li>
 Provide general support to the Client Advisory Team as needed.
 
 
 </li>
 </ul>
 
 Account Administration
 
 
 
 <ul>
 <li>
 Collaborate with the Client Administration Team to open accounts and coordinate with outside agents the transfer of assets to Bessemer.
 </li>
 <li>
 Perform cash management functions using Workflow and Atlas in accordance with established account procedures and applicable fiduciary laws and policies.
 </li>
 <li>
 Process client remittances and bill payments
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree Preferred
 </li>
 <li>
 Excellent oral and written communication skills
 </li>
 <li>
 Adaptable and versatile skill set
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Experience with Salesforce is a plus
 </li>
 <li>
 Experience with Microsoft Office Suite (Word, Excel, PowerPoint, outlook) is preferred.
 </li>
 <li>
 Thoughtful interpersonal skills and comfort working within a team
 
 
 </li>
 </ul>
 The base salary range for this position is $70,000.00 - $90,000.00 per year. This range reflects the minimum and maximum base salary we reasonably expect to pay for this role. In addition, this position may be eligible to participate in the relevant business unit&rsquo;s incentive compensation plan, and other compensation programs as applicable. Eligible employees may participate in a 401(k) program with a generous profit-sharing contribution, medical, prescription dental, and vision coverage; life insurance; disability coverage; paid holidays; vacation; and sick time, subject to plan terms and Company policies.
 
 
 
 About Bessemer Trust
 
 
 
 <ul>
 <li>
 Bessemer Trust is a family office, overseeing $250 billion in assets for 3,000 individuals and families of substantial wealth. Its more than 1,300 employees are singularly focused on private wealth management &mdash; disciplined investment management, sophisticated wealth planning, comprehensive family office services, and highly personalized client service.
 </li>
 <li>
 Established in 1907 as the family office for Annie and Henry Phipps, Bessemer Trust is in its seventh generation of ownership by the Phipps family. As a self-made entrepreneur, Henry Phipps was a founding partner and chief financial officer of Carnegie Steel.
 </li>
 <li>
 Bessemer Trust retains its original focus as a privately owned and independent wealth manager deeply committed to its mission of providing peace of mind to its clients. Bessemer&rsquo;s adherence to putting clients&rsquo; interests first, fiduciary mindset, and highly collaborative culture are at the heart of everything the firm does.
 
 
 </li>
 </ul>
 
 Key Facts
 
 
 
 <ul>
 <li>
 For more than 119 years, Bessemer Trust has operated continuously in a single line of business, independently owned by one family.
 </li>
 <li>
 Headquartered in New York&rsquo;s Rockefeller Center, Bessemer Trust has 22 offices in total. Woodbridge, NJ, is one of the firm&rsquo;s largest offices, which hosts a wide range of technology and operations professionals. In addition to its sizable presence in New York and Woodbridge, the firm provides client service through offices in Atlanta, Boston, Chicago, Dallas, Delaware, Denver, Garden City, Grand Cayman, Greenwich, Houston, Los Angeles, Miami, Naples, Nevada, Palm Beach, San Diego, San Francisco, Seattle, Stuart, and Washington, D.C.
 </li>
 <li>
 To watch a video about Bessemer Trust&rsquo;s history, click here.
 </li>
 <li>
 To learn more about Bessemer Trust, click here.
 
 
 </li>
 </ul>
 
 About Our Employee Rewards And Benefits
 
 
 
 <ul>
 <li>
 We provide exceptional rewards and benefits that are among the best in the industry, giving our people access to a wide range of options, including:
 </li>
 <li>
 Competitive base salary plus discretionary annual bonus for select positions
 </li>
 <li>
 A 401(k) plan with a generous annual profit-sharing contribution
 </li>
 <li>
 Personalized development and career opportunities, including tuition reimbursement support
 </li>
 <li>
 Comprehensive medical, dental, and vision plans with zero contributions for employee coverage
 </li>
 <li>
 Employee assistance (EAP) and wellness programs
 </li>
 <li>
 Hybrid work environment: 60% in office, 40% remote for most positions
 </li>
 <li>
 Paid time off and paid parental leave
 </li>
 <li>
 Employer-paid life insurance and short- and long-term disability coverage
 </li>
 <li>
 Legal services and financial wellness plans at no cost to employees
 
 
 </li>
 </ul>
 
 Bessemer Trust is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We encourage candidates of diverse backgrounds to apply.
 
</div>

Administrative Assistant

SpotLight Media

<div><h3 class="jobSectionHeader">About Spotlight Media</h3>
Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don&rsquo;t believe in cookie-cutter playbooks&mdash;every strategy we craft is custom-built to unlock our clients&rsquo; full potential on TikTok Shop. As a TikTok Shop&ndash;only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.
We&rsquo;ve guided brands through the full funnel- from launch to scaling into the millions in GMV-and we&rsquo;re just getting started.
We believe the future of e-commerce is social. That&rsquo;s why we&rsquo;re building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns&mdash;it&rsquo;s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious.
Join us, and you&rsquo;ll have the trust, resources, and runway to redefine what&rsquo;s possible for the world&rsquo;s leading brands.<h3 class="jobSectionHeader">
Role Overview</h3>
We're looking for an Account Manager based in Los Angeles. This will be a remote role but due to our client needs you need to be based in Los Angeles.
 
 
You&rsquo;ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You&rsquo;ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams.
This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you&rsquo;ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6&ndash;12 months for strong performers.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
Client Operations &amp; Communication<ul><li>
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.</li><li>
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.</li><li>
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.</li><li>
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.</li></ul>
TikTok Shop Execution &amp; Health<ul><li>
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.</li><li>
Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.</li><li>
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.</li><li>
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.</li></ul>
Cross-Functional Orchestration (No Content Creation)<ul><li>
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.</li><li>
Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).</li><li>
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.</li></ul>
Data, QA, and Process<ul><li>
Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.</li><li>
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).</li><li>
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Learn &amp; Growth Trajectory</h3><ul><li>
Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling.</li><li>
Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation).</li><li>
Expand from execution ownership strategy as you consistently hit scorecard targets.</li><li>
Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows.</li></ul><h3 class="jobSectionHeader">
Success Metrics</h3><ul><li>
Delivery reliability: On-time/on-brief execution; rework rate trending down.</li><li>
Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT.</li><li>
Business impact: Tangible contribution to GMV growth initiatives and promotional performance.</li></ul><h3 class="jobSectionHeader">
You Will Be a Fit If</h3><ul><li>
You&rsquo;re a strategic thinker who wants to learn through hands-on execution.</li><li>
You have high agency and enjoy taking ownership without needing constant direction.</li><li>
You&rsquo;re a checklist sniper who loves moving complex projects from &ldquo;idea&rdquo; to &ldquo;done.&rdquo;</li><li>
You write crisp, client-ready updates and can turn metrics into simple stories with clear actions.</li><li>
You&rsquo;re TikTok-native and curious about how TikTok Shop mechanics drive conversion.</li><li>
You get energy from organizing chaos&mdash;briefs, timelines, QA, and follow-through are your happy place.</li><li>
You have a builder mindset: you document, templatize, and leave systems better than you found them.</li><li>
You actively seek feedback and want to grow into a Senior AM quickly.</li></ul><h3 class="jobSectionHeader">
What You Bring (Requirements)</h3><ul><li>
1&ndash;7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).</li><li>
Strong project management skills: task tracking, timelines, stakeholder coordination.</li><li>
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).</li><li>
Excellent written and verbal communication with a strong service mindset.</li><li>
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we&rsquo;ll train you on our playbooks).</li><li>
Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.</li></ul><h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working With Us</h3><ul><li>
High autonomy and real ownership from day one&mdash;no micromanagement.</li><li>
Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.</li><li>
A growth-first culture that rewards builders, not seat-warmers.</li><li>
Mentorship from Senior AMs and leadership with a clear, merit-based growth path.</li><li>
Competitive compensation, performance upside, and flexible/hybrid work (location dependent).</li></ul>
Compensation Range: $65K - $108.5K</div>

Account Manager - Los Angeles

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