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operations quality assurance analyst

GEICO

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Primary Position Objective: 
 
Under limited supervision, REVIEWS, MONITORS, and EVALUATES operational processes, documentation, and activities to ensure compliance with applicable regulatory requirements, internal policies, and quality standards. CONDUCTS structured quality reviews of calls, files, and workflows; ANALYZES trends and results; and PROVIDES insights to support consistent execution, risk mitigation, and continuous improvement across operations to management. 
 
Essential Functions: 
 
1. CONDUCTS quality assurance reviews of operational unit activities, including documentation, system entries, workflows, and telephone calls to ensure quality and customer experience expectations are met. 
 
2. EVALUATES and SCORES adherence to regulatory requirements, internal policies, procedures, and established quality standards. PERFORMS sample reviews of open and closed files to assess accuracy, consistency, and proper execution of processes. 
 
3. ANALYZES quality review results, trends, and performance data to identify patterns, systemic issues, and areas of opportunity. IDENTIFIES gaps, errors, or inconsistencies that may pose compliance or operational risk. 
 
4. RESEARCHES industry best practices, regulatory guidance, and quality standards relevant to operations. COMPARES external practices to internal processes and IDENTIFIES potential areas for alignment or improvement. DOCUMENTS/COMMUNICATES quality results, trends, and observations in a clear, professional manner. 
 
5. COLLABORATES with operations, product, training and other partners to clarify findings and support quality initiatives. 
 
6. RECOMMENDS changes in processes and methodologies to enhance processes and improve overall quality results. 
 
7. DETERMINES areas of strengths and areas of concern based on call monitoring and assessing reviews and PROVIDES feedback to management for training and coaching or behavioral opportunities. 
 
8. MAINTAINS accurate and detailed records of quality assurance activities, findings, and outcomes. INPUTS and MAINTAINS individual, section and departmental performance statistics in designated systems. GENERATES performance reports and trends as required. 
 
9. ADHERES to the GEICO Code of Conduct, the GEICO Claims Code of Conduct, company policies and operating principles. 
 
10. MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.
11. MEETS the requirements specified below.<ul><li>
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking</li><li>
Must be able to work both independently and in a team environment</li><li>
Must be able to multi-task</li><li>
Must be able to learn and apply large amounts of technical and procedural information</li><li>
Must be able to communicate effectively verbally and in writing</li><li>
Must be able to adhere to department&rsquo;s in-office requirements.</li><li>
Must have the following experience: 
Minimum of 5 - 10 years of claims and/or insurance industry experience</li></ul>
External Job Posting Description
Requirements:<ul><li>
Experience with high‑severity or complex auto insurance claims required Exposure across multiple claim types is a plus</li><li>
Ability to work onsite two days per week</li></ul>
Opportunity to support QA efforts across multiple areas of auto claims, including: First and Third Party Claims, Insurance Claims Services (ICS/call center), Payment Recovery, Arbitration, Emergency Road Services, Glass, Physical Damage. 
Annual Salary
$65,600.00 - $129,150.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

Operations Quality Assurance Analyst

Apollo Technology Solutions LLC

<div><div>Title: IT Senior Business Analyst
 
Location: Indianapolis, IN 
Duration: 24 Months 
Type: Contract - Hybrid 
 
Job Description: 
 
Essential Duties: 
Candidate will be a detailed planner, expert communicator, top-notch analyst, and have a deep understanding of business operations and IT systems. The person selected will be wholly committed to the discovery and development of cutting-edge innovative solutions. They will review, analyze, and evaluate business systems and operational needs. Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies. They will coordinate with departmental heads, executives, and other stakeholders to streamline processes, enhance productivity, and improve operational effectiveness. 
 
Responsibilities:
<ul><li>Collaborate with stakeholders to understand their needs and gather detailed business requirements.</li>
<li>Develop and document business process models to illustrate current and future states.</li>
<li>Propose and design technical and process solutions that meet business needs and objectives.</li>
<li>Communicate and validate requirements with relevant stakeholders.</li>
<li>Construct workflow charts and diagrams, studying system capabilities, and writing specifications.</li>
<li>Identify opportunities for process improvements and contribute to ongoing optimization efforts.</li>
<li>Convert roadmap features into smaller user stories.</li>
<li>Work with IT and other departments to implement solutions and ensure they align with business goals.</li>
<li>Liaison between various business departments and group</li>
<li>Communicate findings, and recommendations, to project manager for updates to stakeholders and executives.</li>
<li>Participate in testing and validating new systems and processes to meet business requirements.</li>
<li>Assist with project management as needed.</li></ul></div></div>

Sr. Business Analyst

Clear Global Solutions LLC

<div>The Analyst I provides entry-level analytical, data management, and operational support to the organization. This role assists with collecting, organizing, and analyzing data; preparing reports; supporting program operations; and ensuring the accuracy and integrity of information used to support mission objectives. The Analyst I works under general supervision and follows established procedures, guidelines, and organizational policies.
<ul><li>Collect, review, and validate data from multiple systems and sources.</li></ul>
<ul><li>Assist in preparing routine and ad-hoc reports, dashboards, and data summaries.</li></ul>
<ul><li>Conduct basic trend analysis, data comparisons, and correlation reviews.</li></ul>
<ul><li>Support the development and maintenance of reporting tools and templates.</li></ul>
<ul><li>Ensure data accuracy, completeness, and compliance with government standards.</li></ul>
<ul><li>Maintain and update databases, spreadsheets, and tracking systems.</li></ul>
<ul><li>Support data entry, data cleanup, and data normalization efforts.</li></ul>
<ul><li>Assist with managing user roles, permissions, and access controls as directed.</li></ul>
<ul><li>Document processes, workflows, and data procedures for internal use.</li></ul>
<ul><li>Assist staff with research, information gathering, and administrative analysis.</li></ul>
<ul><li>Support program evaluations, performance tracking, and operational reviews.</li></ul>
<ul><li>Help identify inconsistencies or issues in data and escalate findings appropriately.</li></ul>
<ul><li>Participate in meetings, briefings, and working groups as required.</li></ul>
<ul><li>Troubleshoot basic reporting or data issues and coordinate with senior analysts for resolution.</li></ul>
<ul><li>Assist in evaluating system updates or changes that may impact reporting or data integrity.</li></ul>
<ul><li>Provide end-user support for reports, dashboards, and data tools.</li></ul>

Requirements
<ul><li>U.S. citizenship</li></ul>
<ul><li>Bachelor&rsquo;s degree or equivalent experience</li></ul>
<ul><li>1&ndash;2 years of relevant analytical experience</li></ul>
<ul><li>Ability to successfully complete corporate background investigation to include credit and criminal check</li></ul>
<ul><li>Ability to obtain and maintain a Federal Government suitability determination/clearance</li></ul>

Additional Knowledge, Skills and Abilities:
<ul><li>Strong organizational skills with exceptional attention to detail.</li></ul>
<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) and Adobe Acrobat.</li></ul>
<ul><li>Ability to learn and effectively use government systems, databases, and digital record platforms.</li></ul>
<ul><li>Clear and professional written and verbal communication skills, with the ability to read, write, understand, in English.</li></ul>
<ul><li>Ability to follow detailed written and oral instructions and complete tasks to standard.</li></ul>
<ul><li>Capable of performing repetitive tasks independently while maintaining consistency and quality.</li></ul>
<ul><li>Strong analytical and problem-solving abilities.</li></ul>
<ul><li>Ability to manage multiple tasks, prioritize effectively, and collaborate well with others.</li></ul>
<ul><li>Demonstrated ability to work both independently and as part of a team in a deadline-driven environment.</li></ul>
<ul><li>Skilled in organizing work, establishing priorities, and maintaining accuracy under strict timelines.</li></ul>

Physical Demands:

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform this job, which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Location: In person (onsite)

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.</div>

Analyst I - Indianapolis

DataBank

<div>DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. 
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. 
Individuals in this position are responsible for supporting 100% uptime for the Data Center and its customers. 
Responsibilities<ul><li>
Drives process and procedure in the organization</li><li>
Develop and review MOPs and SOPs</li><li>
Ensures correct and on time implementation of solutions for customer applications, including preparation of space, power, and network</li><li>
Prepares and presents technical presentations on the facility</li><li>
Responsible for all technical aspects of facility operations including power and HVAC systems</li><li>
Monthly reporting and metrics</li><li>
Provides technical support to insure successful customer integration and implementation of company solutions</li><li>
Handles all facility issues encountered during day to day operations to ensure 100% uptime for facility operations</li><li>
Other duties as assigned</li></ul> 
Qualifications<ul><li>
Requires 7+ or more years of Facility Operations and management experience in the Data center industry</li><li>
Excellent verbal and written communications skills</li><li>
Strong skills in presentation and proposal design</li><li>
Strong knowledge of general industry networking technologies such as UPS, Generators, and Mechanical systems</li><li>
Ability to multi task and meet multiple deadlines</li><li>
Education and Experience: Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience
</li><li>Data Center industry experience preferred</li><li>
Supervisory/Managerial Responsibilities</li><li>
Strong Supervisory responsibilities needed with this position</li><li>
Must be familiar with a variety of field concepts, practices, codes standards and procedures including environmental and safety regulations and ISO 9000 quality assurance standards, ISO 14OOO environmental standards, and OHSAS 18000 health and safety standards</li></ul>
Benefits<ul><li>
Health, Vision, Dental, packages</li><li>
Short-term and Long-term Disability Insurance</li><li>
Life Insurance</li><li>
401k with company match</li><li>
Paid Time Off and Paid Holidays</li></ul>
 
Brand: DataBank
 
Address: 731 W. Henry Street, Suite 200 Indianapolis, IN - 46225
 
Property Description: IND1 - W. Henry Street - Indianapolis, IN
 
Property Number: IND1</div>

Critical Infrastructure Engineer

Location: Indianapolis, IN (Hybrid/Remote)Prefer Candidates local to Indianapolis, IN ( or near by)Sorry No H1bs or C2C this time.Job Overview We are seeking a dynamic and detail-oriented Business Analyst with 6 - 8 years of experience in the US Healthcare industry. In this role, you will serve as a vital bridge between business needs and technical solutions, leveraging your analytical expertise to drive strategic initiatives and optimize operational efficiency.Resource will work with the PM in the planning, directing, and coordination of activities related to the replacement of a large enterprise scale technology project. Ensuring the business requirements of the project are captured leading to a successful transition.The ideal candidate will have an engaging personality with the ability to communicate and engage all levels of the business and user community. The individual selected must be comfortable with technology, possess good analytical skills, and possess superior customer service skills. Individual must be a team player willing to do what is needed to get the job done.Essential Duties/ Job Responsibilities:Candidate will be a detailed planner, expert communicator, top-notch analyst, and have a deep understanding of business operations and IT systems. The person selected will be wholly committed to the discovery and development of cutting-edge innovative solutions. They will review, analyze, and evaluate business systems and operational needs. Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies. They will coordinate with departmental heads, executives, and other stakeholders to streamline processes, enhance productivity, and improve operational effectiveness. Responsibilities:<ul><li>Collaborate with stakeholders to understand their needs and gather detailed business requirements.</li><li>Develop and document business process models to illustrate current and future states. Propose and design technical and process solutions that meet business needs and objectives.</li><li>Communicate and validate requirements with relevant stakeholders.</li><li>Construct workflow charts and diagrams, studying system capabilities, and writing specifications.</li><li>Identify opportunities for process improvements and contribute to ongoing optimization efforts.</li><li>Convert roadmap features into smaller user stories.</li><li>Work with IT and other departments to implement solutions and ensure they align with business goals.</li><li>Liaison between various business departments and group.</li><li>Communicate findings, and recommendations, to project manager for updates to stakeholders and executives.</li><li>Participate in testing and validating new systems and processes to meet business requirements.</li><li>Assist with project management as needed.</li></ul>Skills:<ul><li>Bachelor&rsquo;s degree in computer science, business or related field: Required</li><li>Business Analyst experience or in a related role: Required 5Years</li><li>Knowledge of project management methodologies and tools: Required 5Years</li><li>Strong experience leading, facilitating and motivating teams for medium to large scale IT projects: Required 5Years</li><li>Strong understanding and experience working with stakeholders in achieving their goals: Required 5Years</li><li>Strong background in facilitating/ leading requirement gathering sessions Required 5Years Demonstrated experience in the creation of User Stories: Required 5Years</li><li>Strong organizational, multi-tasking and time management skills: Required 5Years</li><li>Strong verbal, written and interpersonal skills across all levels of the organization: Required Demonstrated understanding of all phases of the software development life cycle (SDLC), preferably in a Hybrid Agile environment. Required 5Years</li><li>Advanced troubleshooting, critical thinking, analytical problem-solving, writing, and communication skills: Required</li><li>Ability to develop productive working relationships, communicate clearly, and collaborate with people across the organization: Required</li><li>Ability to manage projects to successful conclusion: Required 5Years</li><li>Ability to handle multiple tasks beyond the routine: Required</li><li>High degree of independence, intuition, and initiative: Required</li><li>Ability to maintain composure and control when things do not proceed as planned: Required</li><li>Experience with Software as a Service (SaaS) configuration, analysis, and troubleshooting of functional and basic technical components: Required</li><li>Prior healthcare industry experience Highly desired Strong understanding of healthcare enterprise systems: Desired</li></ul>Pay: $53.00 - $57.00 per hourWork Location: In person

Business Analyst

Infoorigin Inc

<div><div><div>Business Analyst &ndash; Enterprise Technology Project
Seeking an experienced Business Analyst to support a large-scale enterprise system replacement. This role partners with the Project Manager to plan, coordinate, and ensure successful delivery by capturing and translating business requirements into effective solutions.
Key Responsibilities:<ul><li>
Gather, analyze, and document business requirements</li><li>
Create process models, workflows, and user stories</li><li>
Collaborate with stakeholders and IT teams to design and implement solutions</li><li>
Identify process improvements and support optimization efforts</li><li>
Assist with testing, validation, and project coordination</li></ul>
Requirements:<ul><li>
5+ years of Business Analyst experience in IT projects</li><li>
Strong knowledge of SDLC (preferably Hybrid Agile)</li><li>
Expertise in stakeholder management, requirement gathering, and user stories</li><li>
Excellent communication, analytical, and problem-solving skills</li><li>
Experience with project management tools and SaaS environments</li></ul>
Preferred:<ul><li>
Healthcare industry experience and knowledge of enterprise systems</li></ul>
Looking for a proactive, detail-oriented team player with strong communication skills and the ability to drive results in a fast-paced environment.</div></div></div>

Business Analyst- Hybrid- Indianapolis, IN

Clinical Architecture

<div>
 
 Who We Are
 
 
 
 Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
 
 
 
 About The Position
 
 
 
 Clinical Architecture is seeking a Clinical Terminology Specialist (Data Entry) to join our team in the Indianapolis, IN area. Clinical Architecture delivers standard medical terminologies to our Symedical clients through a subscription portal. The Clinical Terminology Specialist will be responsible for assisting with the build, update, and delivery of these terminologies. Key duties include updates, quality assurance, copyright, and licensing research.
 
 
 
 This is not an engineering, software development, or data analytics position.
 
 The role focuses on data entry, review, and terminology updates rather than application development.
 
 
 <ul>
 <li>
 This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
 </li>
 <li>
 Applicants must be authorized to work in the U.S. without sponsorship.
 </li>
 <li>
 Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in content updates using Clinical Architecture&rsquo;s proprietary software tools.
 </li>
 <li>
 Review terminology content for errors and discrepancies.
 </li>
 <li>
 Perform quality assurance checks to ensure accuracy and completeness of content builds.
 </li>
 <li>
 Research and document content copyright and licensing information related to terminology content.
 </li>
 <li>
 Work with internal teams to support data integrity and ensure content is prepared for delivery to clients.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Familiarity with basic medical terminologies is required.
 </li>
 <li>
 Experience with Microsoft Sequel Server Management Studio (SSMS) and Microsoft SQL preferred.
 </li>
 <li>
 Strong organizational and documentation skills.
 </li>
 <li>
 Ability to work independently while also collaborating effectively with team members.
 </li>
 <li>
 Highly motivated with a willingness to learn new systems and processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or GED required.
 </li>
 <li>
 Candidates must be able to work on-site in Carmel, Indiana Headquarters.
 </li>
 <li>
 Prior experience working with structured data, content management, or healthcare terminology is a plus.
 
 
 </li>
 </ul>
 
 Why Clinical Architecture?
 
 
 
 
 We Offer
 
 
 
 <ul>
 <li>
 Opportunities for learning, development, and growth.
 </li>
 <li>
 Experiences that connect you with colleagues.
 </li>
 <li>
 A laid-back work environment with thoughtful amenities.
 </li>
 <li>
 Paid Volunteer Time, Paid Holidays &amp; PTO, including our own winter break week for full-time team members.
 </li>
 <li>
 Sabbatical opportunities for tenured team members.
 </li>
 <li>
 Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
 </li>
 <li>
 Maternity and Parental leave benefits.
 </li>
 <li>
 Employer paid Short-term Disability &amp; Long-term Disability.
 </li>
 <li>
 Health and Wellness incentives.
 </li>
 <li>
 401k Matching.
 </li>
 <li>
 Better workdays.
 
 
 </li>
 </ul>
 
 Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.
 
</div>

Data Entry

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