operations manager

office operations coordinator Jobs in Riyadh

office operations coordinator

operations coordinator

operations lead

operations lead (director) Jobs in Riyadh

operations lead (director)

operations supervisor

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: WAMA
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism. 


Job Purpose

The Dive Operations Supervisor is a site-based role responsible for overseeing the day-to-day operational execution of all dive center activities within the assigned asset. 


This role ensures the safe, efficient, and high-quality delivery of diving and marine-based experiences by coordinating dive logistics, managing schedules, and supporting operational teams. The Dive Operations Supervisor works closely with the Dive Center Manager and instructional team to maintain the highest standards of safety, service delivery, and operational readiness. 


The position plays a key role in bridging operational planning and on-ground execution, ensuring a seamless guest experience within a luxury marine tourism environment. 


Key Responsibilities

1. General Responsibilities
<ul>
<li>Support the Dive Center Manager in the daily operational management of the dive center.</li>
<li>Coordinate and oversee all dive operations, ensuring smooth execution of schedules and activities.</li>
<li>Supervise operational staff, including instructors, dive masters, boat crew, and support teams.</li>
<li>Ensure all operations are aligned with company policies, procedures, and service standards.</li>
<li>Maintain a professional and organized operational environment across all dive center facilities.</li></ul> 


2. Pre-Opening Support
<ul>
<li>Assist in the planning, setup, and operational readiness of dive center infrastructure and systems.</li>
<li>Support cross-functional teams during the delivery phase to ensure operational requirements are met.</li>
<li>Contribute to the development of operational procedures, schedules, and workflows.</li></ul> 


3. Operational Responsibilities (Post-Opening)
<ul>
<li>Plan and manage daily dive schedules, including staff allocation, boat coordination, and equipment readiness.</li>
<li>Ensure all dive activities are conducted safely, professionally, and in compliance with training agency standards.</li>
<li>Oversee guest flow from check-in through to completion of activities, ensuring a seamless experience.</li>
<li>Coordinate diver logistics, including briefings, site allocation, and timing of departures and returns.</li>
<li>Monitor weather and sea conditions to ensure safe and efficient operations.</li>
<li>Ensure accurate documentation of daily operations, including dive logs, manifests, and activity reports.</li>
<li>Support guest engagement, resolving operational issues and ensuring high levels of satisfaction.</li>
<li>Liaise with boat captains, technicians, and instructors to ensure alignment and readiness.</li></ul> 


4. Health, Safety, Environment &amp; Quality
<ul>
<li>Ensure safety remains the top priority across all dive operations.</li>
<li>Enforce compliance with safety protocols, emergency procedures, and risk assessments.</li>
<li>Conduct regular safety checks and operational audits.</li>
<li>Promote environmental responsibility and sustainable diving practices.</li>
<li>Ensure all activities comply with local regulations and company standards.</li></ul> 


5. Policies, Procedures &amp; Reporting
<ul>
<li>Adhere to all company policies, SOPs, and operational guidelines.</li>
<li>Maintain accurate operational records, reports, and documentation.</li>
<li>Provide regular updates to management on operational performance, risks, and guest feedback.</li></ul> 


6. Continuous Improvement
<ul>
<li>Identify opportunities to improve operational efficiency, guest experience, and safety standards.</li>
<li>Support the implementation of best practices and process improvements.</li>
<li>Contribute to team development through guidance and performance feedback.</li></ul> 


Job Requirements

Qualifications &amp; Experience
<ul>
<li>Certified Divemaster or Scuba Instructor (e.g., PADI, SSI, or equivalent).</li>
<li>Proven experience in dive center operations, including logistics coordination and team supervision.</li>
<li>Strong understanding of dive operations, scheduling, and marine logistics.</li>
<li>Experience working in a commercial dive or tourism environment.</li>
<li>Knowledge of diving health and safety standards.</li>
<li>Experience in hospitality or luxury tourism environments is an advantage.</li></ul> 


Core Competencies
<ul>
<li>Excellent communication skills in English; Arabic is an advantage.</li>
<li>Strong organizational and coordination skills.</li>
<li>High level of responsibility and commitment to safety.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Strong leadership and teamwork abilities.</li>
<li>Customer-focused mindset with the ability to handle high-end clientele.</li>
<li>Problem-solving skills with the ability to make decisions under pressure.</li>
<li>Professional presentation aligned with luxury hospitality standards.</li>
<li>Proficiency in Microsoft Office and operational systems.</li></ul> 


Desirable Skills
<ul>
<li>Additional language proficiency (preferably Arabic).</li>
<li>Experience with dive booking systems and operational software.</li>
<li>Knowledge of marine conservation and sustainability practices.</li>
<li>Experience in multi-site or large-scale operations.</li></ul> 


Job Context
<ul>
<li>Operates within a luxury dive center and marine tourism environment.</li>
<li>Requires flexibility to work extended hours, weekends, and peak seasons.</li>
<li>Combines operational coordination with guest-facing responsibilities.</li>
<li>Plays a critical role in ensuring safe, efficient, and high-quality dive operations.</li></ul></div></div></div></div></div>

Supervisor - Dive Center

Foods gate trading Company

<ul><li>Position: Floor Supervisor</li></ul>Location: Riyadh Employment Type: Full-timeJob Summary: We are looking for an experienced and motivated Floor Supervisor to oversee daily restaurant operations, ensure excellent guest service, and support the team in maintaining high standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to manage both staff and service flow effectively.Key Responsibilities:<ul><li>Supervise and support the service team during operations.</li><li>Ensure guests receive excellent service and handle any complaints promptly.</li><li>Train, guide, and motivate waiters, hosts, and support staff.</li><li>Monitor floor cleanliness, table setup, and overall dining atmosphere.</li><li>Coordinate with kitchen and bar staff to ensure smooth service flow.</li><li>Assist in staff scheduling and daily briefings.</li><li>Maintain compliance with hygiene, safety, and company standards.</li><li>Report to the Restaurant Manager and provide updates on operations.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience as a Floor Supervisor or Senior Waiter in F&amp;B.</li><li>Strong leadership and team management abilities.</li><li>Good communication skills in English; Arabic is an advantage.</li><li>Ability to handle pressure in a fast-paced environment.</li><li>Professional appearance and excellent grooming standards.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary + service charge/tips.</li><li>Free accommodation, transportation, and meals on duty.</li><li>Opportunities for training and career growth.</li></ul>Job Type: Full-timePay: ﷼3,000.00 - ﷼4,500.00 per monthApplication Question(s):<ul><li>What is your nationality?</li><li>How soon can you start with us?</li><li>What is your salary expectations?</li><li>Do you have transferrable and valid Iqama?</li></ul>Experience:<ul><li>Japanese Cuisine: 3 years (Preferred)</li><li>Floor Supervisor: 3 years (Required)</li><li>Fine Dining Restaurant: 3 years (Required)</li><li>Supervisory: 3 years (Required)</li></ul>Work Location: In person

Floor Supervisor

GE Vernova

<div><div><div>The Commissioning Specialist is responsible to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework.
<h1 class="jobSectionHeader">Job Description</h1>
Roles and Responsibilities
<ul><li>Perform all activities related to the testing and validation of an equipment, facility or plant in accordance to the design objectives or specifications for operational use, including performance services, and performance tests</li>
<li>Develop conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.</li>
<li>Apply general knowledge of business developed through education or past experience.
</li><li>Understand how work of own team contributes to the area.</li>
<li>Resolve issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.</li>
<li>Collaborate with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.</li>
<li>Responsible for activities related to SAS commissioning on customer site, from site mobilization commissioning work, as well as management activities related to this scope.</li>
<li>Resolve issues using established procedures.</li>
<li>Consult supervisor or more senior team members for issues outside of defined instructions/parameters, and collaborate with others to solve issues.</li>
<li>Develops strong customer relationships and serves as the interface between customer and GE.</li>
<li>Exchange technical information, asks questions and checks for understanding.</li>
</ul>Required Qualifications
<ul><li>Degree in Electrical engineering or related fields .</li>
<li>Minimum 1 year of experience in DCS/SAS systems.</li>
<li>Technical background for DCS/SAS systems
</li><li>Experience in SCADA system as well SAS system with technical skills using PC /DSagile/Aview software</li>
<li>Experience in communication with Protection and control system as well 3rd party IEDs integration</li>
<li>Good knowledge for IEC61850 protocol , Modbus , IEC101 , IEC 104 and IEC103</li>
<li>Good Knowledge for Protection Relays.</li>
<li>Good Knowledge for Monitoring and Diagnostic Devices ( M&amp;D).</li>
<li>Excellent presentation and written communication skills in English</li>
<li>The legal right to work in KSA without company sponsorship or time restriction</li>
</ul>Desired Characteristics
<ul><li>Ability to communicate with customer, prepare site activity schedule and deliver on time.</li>
<li>Team oriented and collaborative approach including outstanding listening skills and ability to manage through influence.</li>
<li>Arabic language is advantage</li>
<li>Genuine commitment to EHS culture and commitment to I&amp;D agenda</li>
<li>Comply with Quality Procedures, work instructions and Processes, and Spirit and Letter compliance rules. Resolve any non-conformances and process in a timely manner</li>
<li>Build strong relationship with GA customers and business stakeholders: National Grid standard &amp; qualification, projects and operations teams; contractors; system integrators.</li>
<li>KSA experience will be an advantage</li>
</ul><h1 class="jobSectionHeader">Additional Information</h1>
<div><div><div><div><div><div><div>Relocation Assistance Provided: No</div></div></div></div></div></div></div></div></div></div>

Substation Automation Commissioning Specialist

Noir KSA

&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;Position: Restaurant Floor Manager (Fine dining Experienced)Starting Salary: SAR 5,000 with FREE shared accommodation and transportation OR SAR 6,500 Full package / Live OutRole Overview The Floor Manager leads the dining room during service. This person makes sure guests have a smooth, high-quality dining experience from the moment they arrive to when they leave. The role covers staff supervision, guest service, and daily floor operations.Key Responsibilities and Qualifications:<ul><li>Welcome guests and manage seating to keep the dining room running smoothly.</li><li>Supervise waiters and floor staff during service, and assign duties as needed.</li><li>Handle guest questions, requests, and complaints in a calm and polite way.</li><li>Check that food and drinks are served correctly, on time, and to standard.</li><li>Make sure the dining area is clean, tidy, and set up correctly before and during service.</li><li>Train new staff and support the team to keep good service standards.</li><li>Presentable all the time and follow all health, safety, and hygiene rules at all times.</li><li>3+ years of experience in restaurant or hospitality floor management, preferably in a high-end setting.</li><li>Strong communication skills in English and Arabic; a friendly and professional manner with guests and staff.</li><li>Ability to stay calm under pressure, solve problems quickly, and work flexible hours including evenings and weekends.</li></ul>Pay: ﷼5,000.00 - ﷼6,500.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Supervisor or Manager in a casual - fine dining set up?</li></ul>Work Location: In person

Floor Manager (Fine dining restaurant)

شركة طيف الالماس

إعلان توظيف | مشرف مبيعات (Sales Supervisor)شركة طيف الألماس التجاريةضمن خطتها التوسعية لتعزيز أداء فروعها، تعلن شركة طيف الألماس التجارية عن توفر شاغر وظيفي بمسمى:مشرف مبيعات &ndash; Sales Supervisorللعمل في أحد فروع الشركة، ويستهدف هذا المنصب شخصية قيادية تمتلك خبرة عملية قوية في الإشراف على فرق المبيعات، وإدارة العمليات البيعية، وتحقيق المستهدفات، وقيادة الفريق نحو النمو وزيادة المبيعات.نبذة عن الشركةتُعد شركة طيف الألماس التجارية من الشركات الرائدة في تقديم الحلول التقنية والأنظمة الأمنية في المملكة العربية السعودية، وتشمل منتجاتها وخدماتها:<ul><li>البرامج المحاسبية والإدارية.</li><li>أجهزة نقاط البيع (POS).</li><li>كاميرات المراقبة الأمنية.</li><li>أجهزة الحضور والانصراف.</li><li>أنظمة التحكم في الدخول (Access Control).</li><li>بوابات مرور الأفراد (Turnstile).</li><li>بوابات مواقف السيارات (Barrier Gates).</li><li>حواجز المواقف (Parking Lock).</li><li>أنظمة تتبع المركبات (GPS).</li><li>حلول الشبكات والاتصالات وسنترالات IP PBX.</li></ul>المهام والمسؤوليات<ul><li>الإشراف الكامل على فريق المبيعات بالفرع ومتابعة الأداء اليومي.</li><li>تحقيق المستهدفات البيعية الشهرية والسنوية للفرع.</li><li>متابعة تنفيذ الخطط البيعية ورفع كفاءة فريق العمل.</li><li>تدريب وتوجيه مندوبي المبيعات وتطوير مهاراتهم.</li><li>متابعة عروض الأسعار والتفاوض مع العملاء وإغلاق الصفقات.</li><li>استقطاب عملاء جدد وتنمية العلاقات مع العملاء الحاليين.</li><li>متابعة التحصيل والالتزام بسياسات وإجراءات الشركة.</li><li>إعداد التقارير البيعية وتحليل مؤشرات الأداء (KPIs) ورفعها للإدارة.</li><li>المحافظة على مستوى عالٍ من خدمة العملاء وتمثيل الشركة بصورة احترافية.</li></ul>الشروط والمؤهلات✅ شرط أساسي (إلزامي)<ul><li>خبرة عملية لا تقل عن (5 سنوات) في الإشراف على المبيعات داخل أحد أو أكثر من مجالات نشاط الشركة التالية:</li><li>الأنظمة الأمنية.</li><li>كاميرات المراقبة.</li><li>أجهزة الحضور والانصراف.</li><li>أنظمة التحكم في الدخول.</li><li>بوابات مواقف السيارات.</li><li>بوابات مرور الأفراد.</li><li>أجهزة نقاط البيع.</li><li>البرامج المحاسبية والإدارية.</li><li>حلول الشبكات والاتصالات.</li></ul>كما يشترط:<ul><li>خبرة مثبتة في قيادة فرق المبيعات وتحقيق المستهدفات البيعية.</li><li>خبرة في مبيعات الشركات (B2B) والمشاريع.</li><li>مهارات عالية في التفاوض وإغلاق الصفقات.</li><li>القدرة على إعداد الخطط البيعية وتحليل الأداء.</li><li>إجادة استخدام Microsoft Office، ويفضل الخبرة في أنظمة CRM.</li><li>شخصية قيادية تمتلك مهارات التواصل واتخاذ القرار وإدارة الفريق.</li></ul>المزايا<ul><li>راتب مجزٍ.</li><li>عمولات وحوافز شهرية مجزية.</li><li>بيئة عمل احترافية.</li><li>فرص حقيقية للتطور والترقي الوظيفي.</li><li>الانضمام إلى شركة رائدة ومتنامية في قطاع الحلول التقنية والأنظمة الأمنية.</li></ul>طريقة التقديميرجى إرسال السيرة الذاتية على البريد الالكتروني مع كتابة:(مشرف مبيعات &ndash; Sales Supervisor) في عنوان الرسالة.jobs@taif-alalmas.comملاحظة هامةيشترط امتلاك خبرة عملية فعلية لا تقل عن خمس سنوات في مجالات نشاط شركة طيف الألماس المذكورة أعلاه.لن يتم النظر نهائيًا في أي طلب لا يستوفي هذا الشرط، أو تكون خبرته خارج نطاق الحلول التقنية والأنظمة الأمنية التي تعمل بها الشركة.الراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

إعلان توظيف | مشرف مبيعات (Sales Supervisor)

Marriott International

<div>Additional Information 
Job Number26095133 
Job CategoryHousekeeping &amp; Laundry 
LocationImam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
</li></ul><ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Tam, gdzie ponadczasowa klasyka przeplata się z nowoczesnymi detalami. Gdzie interesy służbowe spotykają się z przyjemnościami. Gdzie nawet najbardziej światowi podr&oacute;żnicy mogą doświadczyć tego, co lokalne. W naszym zespole stajesz się częścią zintegrowanej społeczności Four Points by Sheraton, w kt&oacute;rej wszyscy są mile widziani, wspierają się nawzajem, a każdy hotel ma znaczenie. W nieskomplikowany spos&oacute;b dostarczamy dokładnie to, czego potrzebują goście. Jeśli pragniesz zapewniać gościom spok&oacute;j i komfort w przyjaznym, autentycznym i przystępnym środowisku, dołącz do naszego zespołu. Stając się częścią zespołu Four Points, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.</div></div>

AsstMgr-Housekeeping

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This role is based onsite in our Riyadh offices.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div>

Team Lead - Partner Onboarding

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