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digital lead - site operations

operations team lead

<div>
 
 We are actively hiring for International Process (Operations - Team Leader) 🚀
 
 
 
 
 
 Job description
 
 
 👩 💼 Designation- Team Lead
 
 
 🌎 Location- Mumbai (Goregaon )
 
 
 💸 Salary - 7 LPA -7.5 Lpa
 
 
 ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
 
 
 5 Days Working with 2 rotational week offs
 
 
 
 
 
 🏃 &male;️ ➡️️ Immediate Joiners Preferred 🏃 &female;️
 
 
 
 
 
 Responsibilities-
 
 
 
 
 
 * Customer Service, Customer Support, and Customer Service Management skills
 
 
 * Experience in achieving and maintaining high levels of Customer Satisfaction
 
 
 * Excellent verbal and written Communication skills
 
 
 * Experienced in Banking,cards and Dispute domain.
 
 
 
 
 
 * Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
 
 
 * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
 
 
 * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
 
 
 * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
 
 
 * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
 
</div>

Operations Team Lead

L'Oréal

<div>
 L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet. Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
 
 
 Would you like to be a part of the adventure?
 
 
 We have a suitable opening for the role of
 
 Human Resources Business Partner for the Operations Function for the SAPMENA
 
 zone.
 
 
 You will join a collaborative, high‑performing HR team embedded in the Operations m&eacute;tier, supporting Manufacturing and Upstream functions across the SAPMENA zone. As HR Business Partner (Manufacturing &amp; Upstream), reporting to the HR Director and based in
 
 Mumbai
 
 , you will be the strategic people lead for upstream teams&mdash;Sourcing, Packaging, Manufacturing, Development, Quality, EHS and others&mdash;partnering with site and zone leadership to design and deliver people plans that drive operational performance and transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Translate business priorities into workforce plans; lead organisation design, role sizing and redeployment to optimise skills, capacity and costs.
 </li>
 <li>
 Lead attraction, selection and development initiatives; co‑design career management and succession plans with the HR Director to retain and grow critical talent.
 </li>
 <li>
 Define hiring priorities for critical Operations roles and design targeted sourcing strategies to build high‑quality pipelines for technical, frontline and leadership positions.
 </li>
 <li>
 Ensure rigorous, competency‑based selection and onboarding: enable hiring managers, streamline decisions and accelerate time‑to‑productivity and retention.
 </li>
 <li>
 Strengthen employer branding for Operations to ensure long‑term candidate pipelining.
 </li>
 <li>
 Partner with senior management to develop and implement employee engagement strategies, support manager action plans and lead employee communications.
 </li>
 <li>
 Drive HR projects, policies and practices that improve employee welfare, quality of work‑life and the organisation&rsquo;s overall performance.
 </li>
 <li>
 Support HR aspects of Group transformation programs (Simplicity, Sustainability, Digital); design and lead strategic HR initiatives for the Operations function.
 </li>
 <li>
 Participate in headcount planning and budget management; provide workforce cost‑optimisation recommendations and redeployment solutions.
 </li>
 <li>
 Consolidate and analyse HR KPIs and annual reports; promote L&rsquo;Or&eacute;al&rsquo;s employer image, diversity and code of ethics while outlining HR risks and operational priorities for the business.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Reports to: HR Director- Upstream
 </li>
 <li>
 Internal Stakeholders &ndash; Upstream Business teams, Internal HR teams &ndash; Country HR, Plant HR, Global and Zone HR teams
 </li>
 <li>
 External Stakeholders &ndash; Suppliers, Vendors, External agencies and consultants.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 MBA in Human Resources with 5-7 years of relevant experience
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)
 </li>
 <li>
 Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al
 </li>
 <li>
 An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
 </li>
 <li>
 A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
 
 
 </li>
 </ul>
 We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
</div>

Human Resources Business Partner - Operations, SAPMENA Zone

General Mills India

<div>
 Position Title
 
 
 US HR Direct Team Lead
 
 
 Function/Group
 
 
 Global Shared Services (GSS)
 
 
 Location
 
 
 Mumbai
 
 
 Shift Timing
 
 
 6:30 PM to 3:30 AM
 
 
 Role Reports to
 
 
 Regional HR Operations Lead
 
 
 Remote/Hybrid/in-Office
 
 
 Hybrid
 
 
 
 About General Mills
 
 
 
 
 We make food the world loves: 100 brands. In 100 countries. Across six continents.
 
 With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H&auml;agen-Dazs, we&rsquo;ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
 
 
 How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
 
 
 us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com
 
 
 General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
 
 
 With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital &amp; Technology (D&amp;T) Innovation, Technology &amp; Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy &amp; Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in
 
 
 We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
 
 
 
 Job Overview
 
 
 
 
 Function Overview
 
 
 
 Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.
 
 
 For more details about General Mills please visit this Link
 
 
 
 Purpose of the role
 
 
 
 The US HR Direct Team Lead will be spearheading a team providing comprehensive HR support to General Mills employees across Canada, the United States, Mexico, and Spain. This role encompasses the day-to-day management of the US HR Direct India - team, handling employee inquiries and overseeing key HR processes, including severance coordination. The US HR Direct Team Lead drives operational excellence, process improvement, and consistent application of HR policies and procedures.
 
 
 
 Key Accountabilities
 
 
 
 
 80% of Time Team Leadership and Daily Operations Management (US HRD) :
 
 
 
 <ul>
 <li>
 Provides day-to-day leadership and management to the HR Direct team, ensuring the delivery of service level agreements (SLAs), key performance indicators (KPIs), and overall business value.
 </li>
 <li>
 Manages workload distribution, performance, and development of team members.
 </li>
 <li>
 Fosters an employee self-service culture by promoting the utilization of the HR portal (G&amp;Me) and Workday.
 </li>
 <li>
 Facilitates or conducts quality monitoring of representatives to ensure customer satisfaction.
 </li>
 <li>
 Partners with the Region Leader on HR Operations activities and escalations.
 </li>
 <li>
 Provides input on resource/staffing needs to manage day-to-day operations, considering language strategy, time zones, and hours of operation.
 </li>
 <li>
 Measures, tracks, and provides performance feedback, career counselling, and development to team members.
 </li>
 <li>
 Analyses and prioritizes daily incoming work, manages backlog, and oversees case load distribution.
 
 
 </li>
 </ul>
 
 Severance And HR Process Management
 
 
 
 <ul>
 <li>
 Oversees the execution of severance programs, ensuring compliance with company policies and legal requirements.
 </li>
 <li>
 Responsible for strong governance around the creation of severance packages, distribution to requestors, tracking of signed release agreements, and termination of employees in Workday.
 </li>
 <li>
 Audits inputs to be shared with payroll for accurate and timely severance payments.
 </li>
 <li>
 Reviews existing processes and develops improvement plans to streamline and create efficiencies.
 </li>
 <li>
 Collaborates with key stakeholders (Employee Relations, Total Rewards, Legal, Solutions Development) to align on policy and operational improvements.
 </li>
 <li>
 Develops measures of success for aligned processes and implements audits to track those measures.
 </li>
 <li>
 Identifies opportunities for expanding existing operations regionally or globally and works with local and international teams to develop transition plans.
 </li>
 <li>
 Develops systematic audits to ensure accurate and consistent application of processes and procedures.
 </li>
 <li>
 Maintains confidentiality and discretion with sensitive information.
 
 
 </li>
 </ul>
 
 Manages Service Level Agreements
 
 
 
 <ul>
 <li>
 CSAT Scores
 </li>
 <li>
 Call Quality Assurance Score
 </li>
 <li>
 Response time of 24 hours (SLA Breach)
 </li>
 <li>
 Minimum Ring on and No Answer (RONA)
 </li>
 <li>
 Turn Around Time of 3 Days
 </li>
 <li>
 Any other SLAs laid down from time to time
 
 
 </li>
 </ul>
 
 20% of Time
 
 
 Process Harmonization, System Support, Project Leadership and Compliance:
 
 
 
 <ul>
 <li>
 Identifies, recommends, and implements process improvements and standardization with a global mindset.
 </li>
 <li>
 Ensures prioritization of significant operational performance improvement projects.
 </li>
 <li>
 Ensures adherence to global/regional/local process alignment.
 </li>
 <li>
 Provides input to ensure local documentation exists for processes, regional documentation is distributed and maintained, and global documentation is available in G&amp;Me in necessary languages.
 </li>
 <li>
 Helps identify, coordinate, and track training needs and delivery for the HR Direct team.
 </li>
 <li>
 Leads special projects for the HR Specialist Operations team and Employee Services team.
 </li>
 <li>
 Partners with Region Lead on change management for the region while ensuring governance to regional and local laws.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Education &ndash; Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
 </li>
 <li>
 Minimum years of related experience required: 1-3 years of people management experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Preferred years of related experience- 3+ years of people management experience, preferably in a shared services environment
 
 
 </li>
 </ul>
 
 Specific Job Experience Or Skills Needed&mdash;
 
 
 
 <ul>
 <li>
 Strong prioritization skills
 </li>
 <li>
 High level of collaboration
 </li>
 <li>
 Proven effectiveness at delivering outstanding results
 </li>
 <li>
 Drives results by building high-trust relationships at all levels
 </li>
 <li>
 Navigates the organization and understands the complexity of a global services group
 </li>
 <li>
 Strong communication skills to both a technical and non-technical audience
 </li>
 <li>
 Ability to lead technological change and process improvements
 </li>
 <li>
 Flexibility to handle changing work demands
 </li>
 <li>
 Strong business acumen and financial literacy
 </li>
 <li>
 Demonstrates a passion for and understanding of process and technology
 </li>
 <li>
 Change management skills and experience
 </li>
 <li>
 Experience working globally preferred; demonstrated success collaborating across functions, cultures, and geographies
 </li>
 <li>
 Experience handling confidential information preferred
 </li>
 <li>
 Exhibits a continuous improvement mindset; experience with process improvement tools &amp; methodologies preferred
 
 
 </li>
 </ul>
 Competencies/Behaviors required for job
 
 
 <ul>
 <li>
 Credible Influence &ndash; Is friendly &amp; approachable to different audiences. Utilizes effective listening skills.
 </li>
 <li>
 Navigates the organization - Knows how the organization works &mdash; its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance.
 </li>
 <li>
 Leadership: Ability to lead and motivate a team.
 </li>
 <li>
 Problem-solving: Ability to analyze complex issues and develop solutions.
 </li>
 <li>
 Communication: Excellent written and verbal communication skills.
 </li>
 <li>
 Adaptability: Ability to adapt to changing priorities and work demands.
 
 
 </li>
 </ul>
 
 Organizational Structure
 
 
 
 Individual Contributors- 3
 
 
 What percentage of time is spent managing others? 30%
 
 
 
 Company Overview
 
 
 
 We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best &mdash; bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what&rsquo;s next.
</div>

HR Direct Team Lead

Randstad India

<div>
 
 
 Head - Logistics &amp; Operations
 
 
 
 This senior leadership role is responsible for overseeing and managing all operational and logistics activities across India. The primary objective is to ensure that all activities are efficient, compliant, and profitable. The role involves strategic oversight of operations, the domestic supply chain, and distribution, combined with driving operational excellence across various departments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operations &amp; Logistics Management
 
 
 <ul>
 <li>
 Develop and implement strategies, policies, and procedures to streamline processes and achieve business goals.
 </li>
 <li>
 Drive continuous improvement to enhance productivity, reduce costs, and improve quality.
 </li>
 <li>
 Manage transportation, terminals/warehousing, and distribution for timely and cost-effective delivery.
 </li>
 <li>
 Analyze logistics networks and recommend improvements for efficiency and cost savings.
 </li>
 <li>
 Negotiate and manage contracts with carriers and logistics service providers.
 </li>
 <li>
 Collaborate with trading, sales, compliance, finance, and treasury teams to align operations with organizational goals.
 </li>
 <li>
 Ensure adherence to safety, environmental, and regulatory standards in all logistics activities.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Financial Oversight
 
 
 <ul>
 <li>
 Recruit, lead, train, and mentor teams across operations and logistics.
 </li>
 <li>
 Foster a culture of accountability, safety, and continuous improvement.
 </li>
 <li>
 Develop and manage budgets for operations and logistics.
 </li>
 <li>
 Prepare regular reports on performance, cost control, and KPIs for senior management.
 </li>
 <li>
 Establish and track KPIs for operations, inventory, and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Competencies
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Supply Chain Management, Engineering, or a related field.
 </li>
 <li>
 
 Experience:
 
 10+ years in Trading/Marine operations and logistics, including at least 5 years in a senior leadership role.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of supply chain and operational best practices.
 </li>
 <li>
 Financial acumen and budget responsibility.
 </li>
 <li>
 Leadership, people management, and team-building capabilities.
 </li>
 <li>
 Proficiency in ERP and logistics management systems.
 </li>
 </ul>
 
 
</div>

Head of Operations

Esco

<div>
 
 
 About us:
 
 
 
 Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
 
 
 
 
 
 With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you&rsquo;ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you&rsquo;ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.
 
 
 
 
 
 
 Job Overview:
 
 
 
 The Operations Manager will oversee the daily operations of Esco Lifesciences to ensure smooth, efficient, and cost-effective processes across production, supply chain, logistics, quality, and service support. This role plays a key part in strengthening operational excellence, improving productivity, and supporting business growth in the region.
 
 
 
 
 
 
 Location: Bangalore, India
 
 
 
 
 Direct Manager: Country Manager
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily operations to ensure production, service, and support activities run smoothly and efficiently.
 </li>
 <li>
 Ensure compliance with
 
 Esco standards
 
 , safety regulations, SOPs, and quality requirements.
 </li>
 <li>
 Monitor operational and commercial KPIs; drive improvements in productivity, efficiency, cost control, and execution.
 </li>
 <li>
 Coordinate with
 
 Production, Engineering, Warehouse, Procurement, Quality, Service, Sales, and Product
 
 teams to ensure seamless end-to-end workflows.
 </li>
 <li>
 Lead operational planning,
 
 resource allocation
 
 , and manpower scheduling aligned with business and sales demand.
 </li>
 <li>
 Own
 
 CRM systems
 
 , ensuring data accuracy, hygiene, and disciplined usage by sales and service teams.
 </li>
 <li>
 Manage
 
 sales reporting
 
 , pipeline tracking, forecasting, and management dashboards.
 </li>
 <li>
 Enforce
 
 pricing discipline
 
 , including price list governance, discount controls, and approval workflows.
 </li>
 <li>
 Act as the central coordination point between
 
 sales, service, and operations
 
 for pre-sales and post-sales execution.
 </li>
 <li>
 Manage and support
 
 pre-sales and post-sales executives
 
 , ensuring timely quotations, order processing, and customer handovers.
 </li>
 <li>
 Identify operational and commercial gaps and implement process improvements, including
 
 Lean, Kaizen, and 5S
 
 initiatives.
 </li>
 <li>
 Support
 
 digitalization and system improvements
 
 , including CRM&ndash;ERP integration.
 </li>
 <li>
 Ensure operational documentation, reports, and records are accurate and up to date.
 </li>
 <li>
 Manage facility readiness, equipment maintenance, and operational safety.
 </li>
 <li>
 Support new product introductions, projects, and operational expansion activities.
 </li>
 <li>
 Lead, coach, and develop team members to ensure high performance and accountability.
 </li>
 <li>
 Provide regular updates to management on operational performance,
 
 sales pipeline health
 
 , risks, and timelines.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Operations Management, Industrial Management, or a related field.
 </li>
 <li>
 At least 4 years of experience in operations or manufacturing management.
 </li>
 <li>
 Familiar with production processes, quality standards, and operational workflow management.
 </li>
 <li>
 Experience in Lean/Kaizen/5S or continuous improvement programs is an advantage.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple operational priorities.
 </li>
 </ul>
 
 
</div>

Sales Operations Manager

Awfis Space Solutions Limited

<div>
 
 
 Role Overview
 
 
 
 The AVP &ndash; Operations will lead end-to-end operations across a cluster of cities / large regional portfolio for Awfis Space Solutions Ltd. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers at scale. The incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Operational Excellence &amp; Governance
 
 
 
 &bull;Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.
 
 
 &bull;Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.
 
 
 &bull;Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.
 
 
 &bull;Oversee pre-opening, stabilization, and steady-state operations of new centers as per defined guidelines.
 
 
 
 2. Customer Experience &amp; Retention
 
 
 
 &bull;Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.
 
 
 &bull; Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.
 
 
 &bull;Partner with central CX and product teams to translate customer insights into operational enhancements.
 
 
 
 3. People Leadership &amp; Capability Building
 
 
 
 &bull;Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.
 
 
 &bull;Drive talent planning, hiring, onboarding, performance management, and succession planning.
 
 
 &bull;Build a high-performance culture focused on ownership, collaboration, and continuous learning.
 
 
 
 4. Revenue Enablement &amp; Cost Management
 
 
 
 &bull;Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.
 
 
 &bull;Own regional P&amp;L hygiene, including cost controls, vendor optimization, and productivity improvements.
 
 
 &bull;Monitor center-level and regional financial performance to ensure profitability and scalability.
 
 
 
 5. Community Building &amp; Brand Representation
 
 
 
 &bull;Strengthen the Awfis community by driving engagement initiatives, member events, and knowledge-sharing forums.
 
 
 &bull;Act as a senior brand ambassador for Awfis with enterprise clients, partners, and external stakeholders.
 
 
 &bull;Ensure consistent cultural adoption of Awfis values across all teams and centers.
 
 
 
 6. Strategic Planning &amp; Cross-Functional Collaboration
 
 
 
 &bull;Translate business strategy into operational execution at scale.
 
 
 &bull;Collaborate closely with Sales, Real Estate, Design, Projects, Finance, HR, and Central Operations teams.
 
 
 &bull;Provide data-driven insights and periodic reviews to leadership on operational performance, risks, and opportunities.
 
 
 
 Team Onboarding &amp; Readiness
 
 
 
 &bull;Structured induction into Awfis business model, SOPs, and operational playbooks.
 
 
 &bull;Planned exposure across all Operations sub-functions to build holistic understanding.
 
 
 &bull;Deep immersion into pre-opening, scale-up, and stabilization frameworks.
 
 
 Ideal Candidate Profile
 
 
 &bull;Leadership: Senior operations leader with strong people, stakeholder, and change management capabilities.
 
 
 &bull;Customer Orientation: Proven track record of delivering exceptional customer experiences at scale.
 
 
 &bull;Business Acumen: Strong understanding of P&amp;L, cost management, and revenue enablement.
 
 
 &bull;Execution Excellence: Deep belief in process discipline, governance, and operational rigor.
 
 
 &bull;Communication: Excellent verbal, written, and presentation skills.
 
 
 &bull;Growth Mindset: Curious, adaptive, and driven to continuously upgrade skills and knowledge.
 
 
 
 Eligibility Criteria
 
 
 
 &bull;Experience: 10&ndash;12+ years of overall experience, with at least 2 years of stability in one organization.
 
 
 &bull;Leadership Exposure: Prior experience as Cluster Manager / Area Manager / Regional Operations Head handling multi-center or city-wide operations.
 
 
 &bull;Revenue Scale: Managed annual revenue of INR 75+ million or equivalent portfolio size.
 
 
 &bull;Education: Graduate in any discipline; MBA preferred.
 
 
 &bull;Skills: Strong proficiency in MS Office; ability to analyze data and present insights.
 
 
 &bull;Language: Proficiency in local language(s) preferred.
 
 
 &bull;Community Orientation: Prior involvement in community initiatives or engagement-led environments is a plus.
 
</div>

Assistant Vice President

House of Anita Dongre Limited

<div>
 
 We&rsquo;re hiring a Website Manager to lead the performance, experience and operations of our fashion e-commerce website. This role is ideal for someone with hands-on Salesforce Commerce Cloud (SFCC) experience, a product-first mindset, and an eye on the evolving AI-driven digital landscape.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage day-to-day website operations, including all new developments on Salesforce Commerce Cloud
 </li>
 <li>
 Work with the tech agency to drive all enhancements and align bug fixes on a regular basis
 </li>
 <li>
 Drive UX improvements, CRO, and website performance
 </li>
 <li>
 Collaborate cross-functionally with tech agency, marketing, merchandising and ecom operations.
 </li>
 <li>
 Use AI tools for personalization, automation, content, and analytics
 </li>
 <li>
 Monitor KPIs (CVR, traffic, speed, load time, bounce rate, search efficiency, etc) and generate actionable insights
 </li>
 <li>
 Lead digital innovation through A/B testing, customer journey enhancements, and agile planning
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 2-5 years in e-commerce website management
 </li>
 <li>
 Strong experience with SFCC (Business Manager, CMS workflows)
 </li>
 <li>
 Familiarity with AI tools is good (ChatGPT, etc)
 </li>
 <li>
 Working knowledge of GA4, SEO, UX, and e-commerce analytics is preferred
 </li>
 <li>
 Fashion or premium/luxury D2C background preferred
 </li>
 </ul>
</div>

Website Manager

Explore 315+ Operations team lead in Mumbai this January. Find roles across top companies and apply now to boost your career.