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customer support specialist

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inside sales account rep senior analyst

principal account executive, large customer sales Jobs in Atlanta

sales account manager

partner customer success manager accountant

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
At Intuit, our Partner Success Managers (PSMs) are the cornerstone of our relationship with our most influential accounting partners. This role is a mission-critical position that directly impacts the success of accounting firms who, in turn, recommend and manage our products for countless businesses. As a PSM, you will own the end-to-end journey for a portfolio of high-value firms as a dedicated strategic partner and trusted advisor. Your mission is to foster deep, lasting relationships, drive platform adoption, and quarterback complex integrations and implementations to ensure a seamless, premium VIP experience. 
You will collaborate closely with Sales, Professional Services, Support, and Product teams to ensure proactive engagement, and as a trusted advisor, help firms unlock the full value of Intuit&rsquo;s ecosystem in a seamless experience. If you thrive in a fast-paced, customer-centric environment, enjoy solving complex problems, and are passionate about empowering our partners to succeed, this role is for you. 
Responsibilities 
<ul><li>
Serve as a dedicated strategic partner, ensuring accounting firms fully leverage Intuit&rsquo;s platform to meet their needs.</li><li>
Manage the end-to-end firm experience from implementation to renewal, connecting the right teams&mdash;Sales, Professional Services, Support, and Product teams&mdash;to ensure a cohesive and high-quality experience that drives accountant satisfaction and platform adoption.</li><li>
Act as an accountant advocate, anticipating challenges and coordinating with internal teams (Sales, Professional Services, Support, and Product teams) to resolve issues efficiently</li><li>
Conduct regular check-ins, business reviews, and proactive outreach to assess firm health and provide guidance.</li><li>
Drive ongoing product education for firms on platform features, product capabilities, and best practice, helping them extract maximum value.</li><li>
Monitor key success metrics including support KPIs, usage trends, and subscription growth / attrition indicators to identify expansion and retention opportunities in partnership with the Sales team.</li><li>
Lead retention and renewal planning to ensure Accountants see long-term value and remain engaged.</li><li>
Capture and translate recurring product pain points into roadmap insights, advocating for enhancements that improve the accountant experience.</li></ul> 
Qualifications 
<ul><li>
3+ years of experience in Customer Success, Account Management, or B2B client or partner engagement.</li><li>
Working understanding of accounting and bookkeeping fundamentals and accounting firm workflows, with 1+ years experience in an accounting/bookkeeping environment.</li><li>
Strong background in accounting or bookkeeping, with a preference for experience in a mid-market environment. This includes an understanding of complex financial management systems and familiarity with AI-driven forecasting.</li><li>
Proven track record of driving product adoption, improving retention, and delivering business value within a large-scale matrixed organization.</li><li>
Strategic problem solving skills and critical thinking to proactively identify risks and implement solutions. You can look beyond the &quot;here and now&quot; to foresee challenges and develop innovative solutions.</li><li>
Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards, leveraging insights to drive seamless firm experiences.</li><li>
Excellent communication and relationship management skills, capable of guiding Accounting Firms at all levels.</li><li>
2+ years experience in SaaS, cloud-based enterprise solutions, or financial management platforms.</li><li>
Ability to work cross-functionally with Sales, Professional Services, and Product Support teams to drive seamless Accountant experience.</li><li>
Accounting or bookkeeping courses or certifications preferred.</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</div>

Partner Customer Success Manager (Accountant)

Rialtic, Inc.

<div><h3 class="jobSectionHeader">Role Overview</h3>
<h4 class="jobSectionHeader">The Senior Manager, Claims Analytics, leads the claims analytics function within the Implementation organization. This role is responsible for overseeing complex reimbursement and payment accuracy analyses, managing analysts, setting analytical standards, and partnering cross-functionally with GTM, Customer Success, Product, and Engineering teams to ensure successful client implementations.</h4>
<h4 class="jobSectionHeader">This role combines deep healthcare claims expertise with people leadership, strategic thinking, and operational execution to scale analytics capabilities and drive measurable financial outcomes for clients.</h4>
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<h4 class="jobSectionHeader">Leadership &amp; Strategy</h4>
<ul><li><h4 class="jobSectionHeader">Lead and mentor a team of Implementation Claims Analysts, setting priorities, performance expectations, and development plans. Define and standardize analytical methodologies, reporting frameworks, and best practices for claims and reimbursement analysis.</h4>
</li><li><h4 class="jobSectionHeader">Partner with Implementation leadership to align analytics deliverables with client goals, timelines, and success metrics.</h4>
</li><li><h4 class="jobSectionHeader">Act as a subject-matter expert in claims analytics for complex or high-visibility client implementations.</h4>
</li></ul><h4 class="jobSectionHeader">Analytics &amp; Execution</h4>
<ul><li><h4 class="jobSectionHeader">Oversee large-scale analysis of claims data related to charge capture, reimbursement, underpayment, overpayment, and payment accuracy.</h4>
</li><li><h4 class="jobSectionHeader">Ensure the delivery of exception-driven, actionable insights that clearly identify systemic versus isolated issues.</h4>
</li><li><h4 class="jobSectionHeader">Review and validate analytical outputs, ensuring accuracy, consistency, and clarity in reporting and client-facing deliverables.</h4>
</li><li><h4 class="jobSectionHeader">Guide analyses related to: 
</h4>
</li><li><ul><li><h4 class="jobSectionHeader">Payor reimbursement behavior and trends</h4>
</li><li><h4 class="jobSectionHeader">RVU productivity and payment alignment</h4>
</li><li><h4 class="jobSectionHeader">Revenue cycle optimization opportunities</h4>
</li><li><h4 class="jobSectionHeader">Financial performance to benchmarks, goals, and norms 
</h4>
</li></ul></li></ul><h4 class="jobSectionHeader">Cross-Functional Collaboration</h4>
<ul><li><h4 class="jobSectionHeader">Partner with GTM and Customer Success teams to support implementations, renewals, and expansion opportunities through analytics insights.</h4>
</li><li><h4 class="jobSectionHeader">Collaborate with Product and Engineering teams to influence roadmap priorities based on claims analysis findings and client needs.</h4>
</li><li><h4 class="jobSectionHeader">Serve as a senior analytics representative in client-facing discussions, executive readouts, and strategic reviews. 
</h4>
</li></ul><h4 class="jobSectionHeader">Technical Oversight</h4>
<ul><li><h4 class="jobSectionHeader">Guide data ingestion and processing pipelines using SQL*Loader, Oracle, shell scripting, and cloud-based tools.</h4>
</li><li><h4 class="jobSectionHeader">Oversee advanced analytics leveraging SQL, PL/SQL, Python, Scala, Spark, and AWS.</h4>
</li><li><h4 class="jobSectionHeader">Ensure scalable, repeatable approaches to analyzing billions of claims records across clients. 
</h4>
</li></ul><h4 class="jobSectionHeader">Required Qualifications</h4>
<ul><li><h4 class="jobSectionHeader">8+ years of experience in healthcare claims analytics, payment accuracy, or reimbursement analysis.</h4>
</li><li><h4 class="jobSectionHeader">Prior experience working with claims editing or payment accuracy vendors.</h4>
</li><li><h4 class="jobSectionHeader">Strong expertise in medical coding, billing guidelines, and reimbursement methodologies.</h4>
</li><li><h4 class="jobSectionHeader">Proven people leadership experience managing and developing analytics teams.</h4>
</li><li><h4 class="jobSectionHeader">Advanced proficiency in SQL and experience working with large healthcare datasets.</h4>
</li><li><h4 class="jobSectionHeader">Strong executive communication and presentation skills.\</h4></li></ul></div>

Claims Analytics Manager

The Home Depot

<div>Associate must reside within driving distance of one of the regions branch locations - Georgia, North Carolina, Tennessee, Virginia
Position Purpose:
The Services HR Manager is responsible for implementation of HR programs and processes, to maximize business performance and champion excellent Associate and Customer experience in designated regions. This role supports Home Depot Exteriors, Home Depot Interiors, Lead Generation and Core THD Services teams. The Services HR Manager provides council to General Regional Managers for HDE and HDI, Regional Core Services Managers and Territory Managers Lead Generation for their respective regions. Services HR Manager is an influential, courageous, knowledgeable and trusted HR business partner that drives effectiveness and success in areas of organizational effectiveness; talent planning; efficient staffing; policy compliance; learning and development; associates engagement; positive associate relations and career pathing across multiple Services organizations. 
Key Responsibilities:<ul><li>
30% Provides advice and council in general associate relations issues. Identifies breaches of culture and/or values that negatively impact workplace and addresses them. Gathers information and resolution for investigations. Ensures the same processes are followed in each business group.</li><li>
25% Effectively executes human resources programs that support the business and drives consistency in practice of HR SOPs and employment law. Drives consistency and best practices within multi-business client group.</li><li>
25% Assists with leadership &amp; associate development as well as performance management in assigned Services region. Educates on existing enterprise HR tools and facilitates training sessions to ensure ongoing development (New Leader Assimilations, 360 degree feedback, Servant Leadership, Open Door Policy Training, Selection).</li><li>
20% Acts as Associate Advocate, stays closely connected with client groups in the field through various of listening mechanisms such as: town halls, associate feedback surveys, round tables and exit interviews. In partnership with leaders, formulates solutions and action items to support positive associate experience.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Divisional HR Manager - Services.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
4 to 6 years of experience in Human Resources is preferred.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Competencies:<ul><li>
Technical knowledge of Human Resources specialties including employment law, employee relations, management and organizational development, staffing, training and compensation.</li><li>
Written and verbal presentation &amp; facilitation skills including stand-up presentation skills. Effective communication skills.</li><li>
Problem solving and organization skills.</li><li>
Conflict management skills.</li><li>
Strong knowledge of Home Depot business processes.</li><li>
Experience or capability in supporting multi-business units from people programs perspective</li><li>
Strong Learning Agility</li><li>
Action Oriented (prioritizing needs from multiple business leaders)</li><li>
Ability to effectively drive change and strong results</li><li>
Process orientation</li><li>
Strong Business Acumen</li></ul></div>

Services Field HR Manager - Midsouth/South Atlantic Regions

Calendly

<div><div><h4 class="jobSectionHeader">What's in it for you?</h4>

Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</div>
About the team &amp; opportunity

What's so great about working on Calendly's Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you?

Well, we are looking for a Senior Strategic Customer Success Manager who will bring a proactive, growth-oriented mindset, deep cross-functional collaboration skills, and the ability to deliver long-term impact to customers. You will report to the Manager, Customer Success and will be responsible for owning a portfolio of our most complex, highest-value accounts, driving adoption, retention, and expansion, and serving as a strategic advisor to executive-level stakeholders.

A day in the life of a Senior Strategic CSM at Calendly.

On a typical day, you will be working on:
<ul>
<li>Managing a diverse portfolio of high-potential ($40K+ ARR) customers in the Strategic segment.</li>
<li>Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.</li>
<li>Delivering a white-glove experience by proactively identifying &amp; mitigating risk and opportunities, fostering executive engagement, and building long-term roadmaps that demonstrate measurable ROI.</li>
<li>Acting as a strategic partner by aligning Calendly's product with customer business objectives, leveraging advanced configurations, integrations, and use cases.</li>
<li>Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.</li>
<li>Playing a leadership role in CS operations by contributing to process evolution, playbook development, and CS-wide initiatives.</li>
<li>Confidently representing Customer Success across internal and external forums; building trust and alignment through strong communication and strategic thinking.</li>
</ul>
What do we need from you?
<ul>
<li>5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment.</li>
<li>Strong track record of owning and growing complex Enterprise accounts, especially those with multi-team and multi-product usage.</li>
<li>Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.</li>
<li>Confident with tools like Salesforce, Gainsight, and other CS systems; dedicated to keeping internal systems up-to-date and accurate.</li>
<li>Demonstrated ability to operate autonomously, influence cross-functional decisions, and contribute to team growth and maturity.</li>
<li>Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.</li>
<li>Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time</li>
</ul><h2 class="jobSectionHeader">What's in it for you?</h2>

Ready to make a serious impact? Millions of people already rely on Calendly's products, and we're still in the midst of our growth curve &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com .

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul><div>
The ranges listed above are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events, team collaboration, or offsites.</div></div>

Senior Customer Success Manager

Alston Construction

<div>
 
 About Alston Construction
 
 
 
 Alston Construction Company is a nationwide general contractor, with more than 20 offices coast to coast. For 40 years we have delivered on our promises to our employees, clients, and business partners. We offer extremely competitive salaries, a superb benefits package, and a great place to work! In addition to routinely receiving awards for our projects and safety performance, we have also received numerous &ldquo;Best Places to Work&rdquo; awards! We look for passionate construction professionals who share our core values, to include: commitment, integrity, teamwork, and respect. As our CEO, Paul Little, says &ldquo;In order to be successful at Alston Construction, you must enjoy seeing success in others.&rdquo; If this sounds like you and what you&rsquo;re looking for, we&rsquo;d love to hear from you!
 
 
 Our top tier benefits package includes medical, dental, vision, prescription safety glasses, short-term disability, long-term disability, life insurance/AD&amp;D, HSA, health FSA, dependent daycare FSA, EAP, 401(k), Roth 401(k), After-Tax Roth In-Plan Conversion; paid vacation and sick time, paid holidays, tuition reimbursement, Tickets at Work, paid Identity Theft Protection (family coverage) and more!
 
 
 Talent Acquisition Manager Position Summary
 
 
 The Talent Acquisition Manager will be responsible for leading full-cycle recruiting efforts for high-demand talent, supporting mission-critical, data center, light industrial and other projects. This role specializes in proactive sourcing, pipeline development, and strategic planning and recruiting for both project-based and office roles that support the planning, development, construction, commissioning, and operations of data centers.
 
 
 This position will partner closely with leadership to anticipate hiring needs, develop sourcing strategies, and deliver exceptional recruiting outcomes in a competitive market.
 
 
 Key Responsibilities
 
 
 Strategic Talent Acquisition &amp; Workforce Planning
 
 
 <ul>
 <li>
 Own and lead recruiting strategy for data center-related roles, including hard-to-fill specialty positions.
 </li>
 <li>
 Partner with internal stakeholders to understand workforce needs, forecasting, and required skillsets across active and upcoming data center projects.
 </li>
 <li>
 Develop recruiting plans aligned with business priorities, ramp schedules, and project timelines.
 </li>
 <li>
 Provide market intelligence on compensation trends, availability of talent, competitor hiring activity, and sourcing channels.
 
 
 </li>
 </ul>
 Proactive Sourcing &amp; Pipeline Development
 
 
 <ul>
 <li>
 Build and maintain high-quality talent pipelines through proactive outreach and targeted sourcing methods.
 </li>
 <li>
 Use multiple sourcing tools and platforms (LinkedIn Recruiter, job boards, niche industry platforms, networking, referrals, etc.) to identify and engage candidates.
 </li>
 <li>
 Develop sourcing campaigns focused on key data center skill sets and geographies.
 </li>
 <li>
 Maintain an active bench of ready-to-interview candidates for rapid project mobilization.
 
 
 </li>
 </ul>
 Full-Cycle Recruiting
 
 
 <ul>
 <li>
 Manage the end-to-end recruiting process including sourcing, screening, interview coordination, candidate evaluation, offer negotiation, and onboarding transition.
 </li>
 <li>
 Create compelling job postings and ensure roles are marketed effectively.
 </li>
 <li>
 Evaluate candidates based on technical competency, culture fit, and long-term potential.
 </li>
 <li>
 Deliver a strong candidate experience through consistent communication and professionalism.
 
 
 </li>
 </ul>
 Stakeholder Partnership
 
 
 <ul>
 <li>
 Serve as a trusted recruiting partner to hiring managers and senior leadership.
 </li>
 <li>
 Lead intake meetings and align on qualifications, priorities, and interview expectations.
 </li>
 <li>
 Coach hiring leaders on best practices, structured interviewing, and selection decisions.
 </li>
 <li>
 Ensure timely feedback loops and movement through the recruiting funnel.
 
 
 </li>
 </ul>
 Process Improvement &amp; Reporting
 
 
 <ul>
 <li>
 Track recruiting metrics such as time-to-fill, source-of-hire, pipeline conversion rates, and hiring manager satisfaction.
 </li>
 <li>
 Identify inefficiencies and recommend improvements to recruiting processes and workflows.
 </li>
 <li>
 Support employer branding efforts for mission critical/data center recruiting and representation at events as needed.
 </li>
 <li>
 Ensure compliance with all relevant hiring laws and regulations.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of talent acquisition experience, including proactive sourcing and full-cycle recruiting.
 </li>
 <li>
 2+ years of experience recruiting within data centers, mission critical, construction, engineering, MEP, commissioning, or similar technical industries.
 </li>
 <li>
 Demonstrated success filling high-volume and/or hard-to-fill technical roles in applicable areas.
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities Required Include
 
 
 
 <ul>
 <li>
 Strong working knowledge of the construction industry and positions.
 </li>
 <li>
 Strong knowledge of recruiting tools and sourcing platforms (e.g., LinkedIn Recruiter, ATS, recruiting databases).
 </li>
 <li>
 Ability to identify and engage passive candidates.
 </li>
 <li>
 Proven ability to manage competing priorities in a fast-paced environment with tight deadlines.
 </li>
 <li>
 High initiative, strong urgency, and results-oriented mindset.
 </li>
 <li>
 Strong relationship-building skills.
 </li>
 <li>
 Expert-level sourcing and networking ability.
 </li>
 <li>
 Professional judgment and confidentiality.
 </li>
 <li>
 Data-driven recruiting and pipeline management.
 </li>
 <li>
 Strong organization and follow-through.
 </li>
 <li>
 Excellent communication skills (written and verbal) and presentation skills.
 </li>
 <li>
 Creative problem-solver; willing to try several approaches when initial solution fails.
 </li>
 <li>
 Ability to define problems, research, collect data/information, establish facts, draw valid conclusions, and make timely decisions.
 </li>
 <li>
 Excellent skills in organization, time management, planning, and prioritization.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Proactive and readily adaptable to changing conditions or demands and ability to work well under pressure and with tight deadlines.
 </li>
 <li>
 Professional demeanor and effective interpersonal skills; ability to successfully interface with and to build and maintain effective working relationships with co-workers, managers, vendors, and others.
 </li>
 <li>
 Ability to work extended hours during project ramp-ups or peak hiring periods, as needed.
 </li>
 <li>
 Strong negotiation skills.
 </li>
 <li>
 Ability to effectively handle stress and stressful situations.
 
 
 </li>
 </ul>
 
 Remote candidates will be considered.
 
 
 
 
 Alston Construction is an Equal Opportunity Employer.
 
</div>

Talent Acquisition Manager

Guardian Pharmacy

<div>Atlanta, Georgia, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation&rsquo;s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We&rsquo;re reimagining medication management and transforming care.
Who We Are and What We&rsquo;re About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Position Summary
The Payroll Operations Manager plays a critical role in supporting a rapidly growing organization by leading accurate, compliant, and scalable payroll operations across a complex, multi-state workforce. This role is ideal for an experienced payroll professional who thrives in dynamic environments and is motivated by building best-in-class payroll, timekeeping, and compliance processes that can grow with the business.
As the organization continues to expand through organic growth and acquisitions, this position offers meaningful opportunities for professional development, increased scope, and leadership advancement. The Payroll Operations Manager serves as a key partner to Treasury, Accounting, HR, and Operations, ensuring payroll excellence while delivering a high level of service, accuracy, and regulatory compliance for employees across the organization.
Key Responsibilities
Payroll, Garnishments, Funding, Time &amp; Scheduling<ul><li>
Administer all garnishments and levies in compliance with federal and state regulations, in partnership with OSV.</li><li>
Monitor new garnishment orders through first payroll to ensure accurate setup.</li><li>
Process bi-weekly payroll for all employees accurately and on time.</li><li>
Research and resolve employee payroll inquiries.</li><li>
Maintain accurate worker costing allocations and state-mandated SUI reporting.</li><li>
Manage payroll inbox requests in Workday to meet payroll deadlines.</li><li>
Partner with Treasury to ensure accurate and timely payroll funding.</li><li>
Collaborate with Accounting on GL questions, new earnings/deductions, and payroll research.</li><li>
Manage leave of absence pay processing, including PTO, STD, salaried and hourly prorations.</li><li>
Oversee Timekeeping and Scheduling in Workday, assisting managers with corrections and approvals.</li><li>
Stay current on federal, state, and local legislative changes impacting payroll and pay practices.</li><li>
Work collaboratively with a co-manager to execute bi-weekly payroll processes.</li></ul>
Absence &amp; Time Off<ul><li>
Research and resolve employee time-off inquiries.</li><li>
Maintain service dates for vacation accruals and adjust balances as needed.</li><li>
Ensure accurate transition of plans and balances for employees transferring locations or plans.</li></ul>
Reporting &amp; Auditing<ul><li>
Own payroll, time, and absence audits and reporting requirements.</li><li>
Ensure timely and accurate DOL reporting across all states.</li><li>
Provide payroll reporting to Operations, Accounting, and Treasury.</li><li>
Support ad hoc reporting and data analysis to troubleshoot payroll, tax, time, and absence issues.</li><li>
Provide reporting support for audits including 401(k), benefits, and workers&rsquo; compensation.</li></ul>
Vendor Management &amp; Timeclocks<ul><li>
Serve as primary liaison with OSV for payroll, garnishments, treasury, and fulfillment.</li><li>
Hold vendors accountable to SLAs and service expectations.</li><li>
Troubleshoot timeclock and software issues in partnership with pharmacy leadership and vendors.</li><li>
Review and process vendor invoicing as applicable.</li></ul>
Pharmacy Acquisitions<ul><li>
Research and set up payroll taxes for new states and localities in Workday, OSV, and tax entities.</li><li>
Coordinate ordering, setup, and deployment of time clocks for new locations.</li><li>
Ensure carryover PTO and prior benefit payments are processed accurately during go-live.</li></ul>
Quarter-End &amp; Year-End Processing<ul><li>
Ensure quarterly payroll is accurate and reconciled prior to close.</li><li>
Manage year-end payroll activities, including W-2 processing in partnership with OSV.</li><li>
Ensure W-2s are issued timely and accurately to employees and regulatory agencies.</li><li>
Research and process W-2 corrections (W-2Cs) as needed.</li><li>
Partner with Accounting and Treasury to finalize GL and payroll payments.</li></ul>
Systems<ul><li>
Report HCM issues to the Workday HCM team.</li><li>
Manage Time, Pay, and Absence modules in Workday, including annual calendar setup.</li><li>
Partner with Accounting on forward accrual configurations.</li></ul>
Education &amp; Certifications<ul><li>
High school diploma or GED required; Bachelor&rsquo;s degree preferred.</li><li>
Certified Payroll Professional (CPP) required.</li></ul>
Skills &amp; Qualifications<ul><li>
10+ years of payroll administration experience; HR experience a plus.</li><li>
Workday payroll experience preferred (comparable enterprise system required).</li><li>
Multi-state payroll experience across 10+ states required.</li><li>
Experience processing payroll for 2,500+ employees.</li><li>
Public company (SOX) experience preferred.</li><li>
Advanced Microsoft Excel skills required.</li><li>
Exceptional attention to detail with a high level of accuracy.</li><li>
Proven ability to problem-solve independently and meet strict deadlines.</li><li>
Strong communication and customer service skills, including executive-level communication.</li><li>
Ability to thrive in a fast-paced, collaborative, multi-priority environment.</li></ul>
What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, &ldquo;Treat others as you would like to be treated.&rdquo; 
 
Compensation &amp; Financial<ul><li>
Competitive pay</li><li>
401(k) with company match</li></ul>
Family, Health &amp; Insurance Benefits (Full-Time employees working 30+ hours/week only)<ul><li>
Medical, Dental and Vision
</li><li>Health Savings Accounts and Flexible Spending Accounts</li><li>
Company-paid Basic Life and Accidental Death &amp; Dismemberment
</li><li>Company-paid Long-Term Disability and optional Short-Term Disability</li><li>
Voluntary Employee and Dependent Life, Accident and Critical Illness</li><li>
Dependent Care Flexible Spending Accounts</li></ul>
Wellbeing<ul><li>
Employee Assistance Program (EAP)</li><li>
Guardian Angels (Employee assistance fund)</li></ul>
Time Off<ul><li>
Paid holidays and sick days</li><li>
Generous vacation benefits based on years of service</li></ul>
The Guardian Difference
Our clients require pharmacy services that aren&rsquo;t &ldquo;cookie cutter.&rdquo; That&rsquo;s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients&rsquo; needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today&rsquo;s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.</div>

Payroll Operations Manager

Smurfit Westrock

<div><div>The opportunity:</div>
The Sr. Finance Manager, Packaging Machinery and Automation (PM&amp;A) will, through fact-based analysis, provide insights, recommendations, analysis and drive improvements in operations, sales, and the overall profitability of the plants. Overall Finance responsibility for 2 manufacturing locations. One in the United States and one in Europe, with $100 million of revenue.
This position is a business partner to the Vice President, PM&amp;A, and accountable for the bottom-line results in conjunction with Plants and Region management. Will act as lead for PM&amp;A Finance team including developing talent, mentoring, and coaching Financial Analysts, with diverse skillsets. This position will report to the VP Finance, Consumer Packaging US&amp;C.<div>
How you will impact WestRock:</div> 
General Business Support Analysis:<ul><li>
Provide accurate and timely financial analysis, and support variances from budgets and forecasts from a business perspective and work with management on problems/issues as identified and participate in providing solutions.</li></ul><div><ul><li>
Drive change management across the business to drive decision making on key short- and long-term financial forecasts&ndash; including creating integrated profit dashboards (Machinery and Cartons) and automating reporting.</li></ul></div><ul><li>
Provide productivity analysis to support CTO (cost take-out)</li><li>
Partner with Food and Beverage OPE to analyze results and measure integrated carton margin pull through from Machinery sales.</li><li>
Support weekly and monthly forecast updates from a business perspective, guiding business management on changes in volume and operating earnings.</li><li>
Analyze trends in manufacturing, sales and other related areas to better understand and manage the business. Provide a fact-based understanding of the bottom-line benefit for all operations decisions and/or opportunities.</li><li>
Establish WC (Working Capital) targets and drive business to WC goals</li><li>
Prepare ad hoc financial and business-related analysis and research as necessary, from and for an operations and business perspective.</li><li>
Responsible for leading team in the monthly S&amp;OP and Demand planning process.</li><li>
Deliver monthly, quarterly and 5 year financial forecasts.</li></ul> 
Sales Support:<ul><li>
Work closely with regional sales management to implement a monthly customer sales trend and attrition tracking report. Create root cause assessments for customer attrition and develop action plans to reduce attrition rate.</li><li>
Support corporate account and local account bids/analysis. Use the information to assist local management in improving operational and financial performance.</li><li>
Actively monitor the profitability of all customers, but in particular those with a negative contribution margin and/or profit. Work with management to develop action plans to address customer profitability and track progress against agreed-upon goals.</li><li>
Actively facilitate the price increase tracking process for price increase planning within the Region to ensure maximization of price increase efforts and enforcement of contractual terms. Provide accurate and timely information to Region and Division management on targeted/forecasted increases planned and actual implementation across the Area.</li><li>
Obtain a working knowledge of all available sale&rsquo;s analytical tools. Educate and train local Area personnel in the use and understanding of the available tools to drive bottom-line results.</li></ul> 
Operations and Manufacturing Support:<ul><li>
Provide analytical support for key manufacturing metrics including Performance Excellence, net waste, returns &amp; allowances, machine performance, labor efficiency, capacity, headcount, safety, etc. Identify gaps and/or under-performance trends and engage the Area management team to develop solutions for operational and financial improvement.</li><li>
Work with green belt leaders to establish savings targets during the define phase of CTO projects. Collaborate with the Regional Manufacturing Manager and Six Sigma teams on kaizens and operational audits.</li>
Ensure all spare parts and inventory tracking follow corporate guidelines. 
<li>
</li></ul> 
Strategy and Capital Support:<ul><li>
Lead the economic analysis of PM&amp;A plant footprint optimization cases within the region.</li><li>
Lead annual budget planning and implementation, along with quarterly forecast updates.</li><li>
Responsible for all Area capital project economic analysis and maintaining modeling consistency (i.e., a standardized approach to calculating financial performance). Responsible for driving a sense of urgency regarding the capital development and approval process with a specific emphasis on obtaining approval and expediting installation of all capital projects related to the Strategic Optimization initiative.</li><li>
Work closely with Region and Division management to develop and implement additional strategic profit improvement initiatives.</li></ul> 
Accounting, Process and Regulatory Support:<ul><li>
Ensure Accounting processes and controls are implemented and followed.</li><li>
Review of IPE and Revenue Recognition processes to ensure compliance with company policy</li><li>
Field contact for corporate and hub accounting.</li><li>
Sarbanes-Oxley and Smurfit Westrock policy and procedure compliance.</li><li>
Balance sheet, AR, AP, tax and other related inquiries and requests.</li><li>
Assists in Inventory Reconciliation.</li><li>
Fixed Assets Audits.</li><li>
Internal and External Audit Support.</li><li>
Assist in resolution of remittance discrepancies.</li><li>
Contacts other departments and/or outside vendors/agencies to resolve A/P issues as needed.</li></ul> 
Supervisory:
Lead for financial area team of three including developing talent, mentoring, and coaching Financial Analysts.<ul><li>
Direct, train, coach, and mentor employees while demonstrating Smurfit Westrock&rsquo;s core behaviors</li><li>
Responsible for performance evaluations &amp; employee development plans are done effectively and on-time</li></ul> 
Other Support / Responsibilities<ul><li>
Establish working relationships and consistent communication with the Area/Plant General Manager and Regional Business Analyst.</li><li>
Build relationships with both internal and external customers.</li><li>
Become knowledgeable in various financial and operating systems in order to provide support and direction as the Area requires.</li><li>
Implement and administer procedures and best practices related to business support analytics.</li></ul><div></div><div> 
What you need to succeed:</div><ul><li>
Bachelor&rsquo;s degree in accounting or finance, MBA strongly preferred.</li><li>
Minimum six years of experience and a track record of success in finance or accounting</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills, passion for improvement. Enjoy working in a team/collaborative environment</li><li>
Advanced skills in Excel and Hyperion SmartView. Experience JDE/SAP, QlikView and Alteryx a plus.</li><li>
Ability to work independently, balancing routine responsibilities with ad hoc requests</li><li>
Manage and develop a team of two employees and leading indirectly other finance leads across the regions</li><li>
Previous experience in manufacturing industry (corrugated/packaging), preferred but not required</li></ul><div></div><div> 
What we offer:</div><ul><li>
Corporate culture based on integrity, respect, accountability and excellence</li><li>
Comprehensive training with numerous learning and development opportunities</li><li>
An attractive salary reflecting skills, competencies and potential</li><li>
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work</li></ul></div>

Sr. Finance Mgr. (PM&A)

Explore 452+ Partner customer success manager accountant in Atlanta this March. Find roles across top companies and apply now to boost your career.