clinical care coordinator - pedi cv surgery

patient care assistant (pca) - multiple openings (full-time & part-time, varied shifts available)

patient care technician

clinical care coordinator - pedi cv surgery Jobs in Houston

operating room nursing assistant Jobs in Houston

operating room nursing assistant

patient care assistant (pca) - multiple openings (full-time & part-time, varied shifts available) Jobs in Houston

patient care assistant (pca)- flex Jobs in Houston

patient care assistant (pca)- flex

patient care assistant ob critical care

Texas Children's Hospital

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are searching for a Patient Care Assistant&mdash; someone who works well in a fast-paced setting. In this position, you will perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care cost-effectively and is developmental and age-appropriate for the patient population.
 <br/>
 <br/>
 Think you&rsquo;ve got what it takes?
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Full-time and part-time opportunities available across both day and night shifts.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 Assist with the collection and documentation of patient/family data
 <br/>
 <br/>
 Obtains and documents vital signs (without the use of continuous physiologic monitors) and notifies professional of abnormal findings as evidenced by supervisory observation and review of medical records
 <br/>
 <br/>
 Provide high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
 <br/>
 <br/>
 Demonstrate ability to collaborate with multiple RNs in a professional manner to prioritize workload based on patient/family needs as evidenced by supervisory observation and verbal/written feedback
 <br/>
 <br/>
 Assist in identifying patient/family response to care provided
 <br/>
 <br/>
 Provide input to the RN for the development and ongoing modification of the plan of care, as evidenced by supervisory observation, verbal/written feedback, and review of the plan of care
 <br/>
 <br/>
 Maintain accountability for development of self and participates in development of others
 <br/>
 <br/>
 Demonstrate commitment to team, flexibility, professional interpersonal, communication, and customer service skills
 <br/>
 <br/>
 Participate in achieving hospital/unit goals
 <br/>
 <br/>
 As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
 <br/>
 <br/>
 <strong>
  Skills &amp; Requirements
  <br/>
  <br/>
 </strong>
 H.S. Diploma or GED Required
 <br/>
 <br/>
 One of the following is required in addition to the high school diploma or GED:
 <br/>
 <br/>
 Completion of a formal nursing assistant educational program or certification (e.g.
 <br/>
 <br/>
 Diploma/Course/Certificate/associate degree/Etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program).
 <br/>
 <br/>
 Currently enrolled in a BSN degree program with one clinical rotation completed at hire.
 <br/>
 <br/>
 One (1) year of direct patient care experience.
</div>


Patient Care Assistant - OB Critical Care

HCA Houston Healthcare

<p></p><div><p><b>Specialization:</b><br>
Surgery Acute Care</p><p><b><br>
Job Summary:</b></p>
The Woman&rsquo;s Hospital of Texas is seeking to recruit a Physician Assistant to provide support to a busy, employed Pediatric Surgery group. The position is open to established PAs or new grads interested in the pediatric surgery service line.<br>
<br>
<b>Qualified Candidates:</b><ul><li>
Certification as a Physician Assistant</li><li>
Ability to obtain or maintain an active Texas medical license</li><li>
New grad PA's will be considered - but must have strong pediatric surgery experience or passion for pediatric surgery.</li><li>
Must be people-oriented and willing to learn</li><li>
Monday &ndash; Friday, 7:00 am &ndash; 4:00 pm</li><li>
Call approximately 6 weeknights a month, &amp; every 5th weekend</li><li>
Will cover The Woman&rsquo;s Hospital of Texas, HCA Houston Clear Lake &amp; satellite locations</li><li>
Responsibilities include: rounding on patients, seeing consults &amp; newborn circumcisions in the hospital, first assisting in the operating room, and seeing new/established/post-operative patients on clinic days</li></ul><b>
Incentives/Benefits Package:</b><br>
In addition to unmatched potential for flexibility and career growth and a competitive salary with incentives, a comprehensive benefits program is available for full-time colleagues. This includes:<ul><li>
Paid malpractice</li><li>
Coverage for medical, behavioral health, prescription drugs, dental and vision</li><li>
Wellbeing resources, including free counseling</li><li>
Life insurance</li><li>
401(k) plan with employer matching contributions</li><li>
Time off, including disability coverage
</li><li>Supplemental health protection plans</li><li>
Flexible spending accounts</li><li>
Financial wellbeing resources</li><li>
Family-focused and voluntary benefits</li></ul><b>
About Woman&rsquo;s Hospital of Texas:</b><br>
The Woman&rsquo;s Hospital of Texas is the only hospital in Houston devoted exclusively to women&rsquo;s healthcare. Located near the world-renowned Texas Medical Center, the hospital is licensed for 403 beds and with over 11,000 deliveries last year alone, it&rsquo;s easy to see why this hospital is known for babies.
<br>
For more than 40 years, the hospital has been caring for women at every stage of life, performing 8,000+ surgical procedures unrelated to births annually<ul><li>
Level IV Maternal Designation, the highest level of care</li><li>
Level IV NICU</li><li>
146 NICU beds</li><li>
March of Dimes NICU Family Support Program</li><li>
x4 daVinci robots</li><li>
Dedicated OB emergency room</li><li>
Maternal and NICU transport teams, air and ground</li><li>
24/7 OB Hospitalists, Laborists &amp; On-site Anesthesiologists</li><li>
Postpartum Intermediate Care Unit</li><li>
Maternal Fetal Care Center (a brand new 5,000 sq foot center to open in 2022)</li><li>
Perinatal Navigation Program</li><li>
Pediatric center with ICU and in-house hospitalists</li></ul>
Proclaimed as the nation&rsquo;s fourth-largest city, Houston is a vibrant metropolis and home to the world-famous Texas Medical Center. When it comes to entertainment and recreation, Houston has much to offer, to include professional sports teams, a theater district and a museum district, hundreds of clubs and live music venues. The largest mall in Texas, The Galleria, is a shopper&rsquo;s paradise. Houston&rsquo;s sunny climate makes it easy to enjoy the city&rsquo;s municipal parks, jogging paths, and bike trails. Less than an hour away are piney woods, area lakes, Galveston Bay, and sunny Gulf Coast beaches that offer an abundance of activities. Boasting more than 100 different nationalities, Houston is one of the country&rsquo;s most diverse cities.</div>

Pediatric Surgery Physician Assistant

Plaza OB/GYN

<div><div><b>Position:</b> Nurse Practitioner ( women's health) needed for Plaza OB/GYN Associates.
<br>
<br>
<b>Overview:</b></div><ul><li>
Plaza OB?GYN is a private obstetrics and gynecology practice in the Museum District in Houston.</li><li>
The practice is focused on delivering exceptional care to the patients in a friendly environment.</li><li>
The Practice is focusing on Midlife health and Wellness.</li></ul><div><br>
We are seeking an experienced and compassionate Nurse Practitioner.
<br>
who is dedicated to women's health and wellness. Addressing issues of Hormone replacement therapy , weight gain and intimacy.<br>
<br>
<b>Responsibilities:</b></div><ul><li>
The candidate is expected to be experienced to conduct health and wellness assessment and develop plan of care and initiate treatments.</li></ul><div><br>
<b>
Qualifications:</b></div><ul><li>
Texas licence</li><li>
Excellent communication skills and bedside manner</li><li>
Team player</li><li>
Excellent charting skills</li></ul><div><br>
<b>
Benefits:</b></div><ul><li>
We offer a highly competitive compensation plan (base + performance incentives).</li><li>
Flexible schedule.</li></ul></div>

Nurse Practitioner (OB/GYN)

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are searching for a Patient Care Assistant for our Flex Team- someone who works well in a fast-paced hospital setting. In this position, you&rsquo;ll perform a variety of routine and specialized patient care activities, as assigned, under the direction and supervision of the Registered Nurse (RN). Care will be delivered that incorporates Family Centered Care in a cost-effective manner and is developmental and age-appropriate for the patient population.
 <br/>
 <br/>
 Will float to EC, Acute Care, and Critical Care.
 <br/>
 <br/>
 Think you&rsquo;ve got what it takes?
 <br/>
 <br/>
 <strong>
  Shifts available:
  <br/>
  <br/>
 </strong>
 Nights 7p-7a
 <br/>
 <br/>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 One of the following required addition to the high school diploma or GED
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Completion of a formal nursing assistant educational program or certification (e.g. Diploma/Course/Certificate/Associates Degree/etc. completed in a Certified Nurse Assistant, Medical Assistant, or similar clinical education program)
  </li>
  <li>
   Currently enrolled in a BSN degree program with one clinical rotation completed at the time of hire
  </li>
  <li>
   One (1) year of direct patient care experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
  <br/>
  <br/>
 </em>
 <strong>
  Responsibilities:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists with the collection and documentation of patient/family data
  </li>
  <li>
   Provides high-quality, cost-effective patient care in collaboration with the RN and in conjunction with the patient/family
  </li>
  <li>
   Assists in identifying patient/family response to care provided responsibilities
  </li>
  <li>
   Maintains accountability for development of self and participates in development of others
  </li>
  <li>
   Demonstrates commitment to team, flexibility, professional interpersonal communication, and customer service skills
  </li>
  <li>
   Participates in achieving hospital/unit goals.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Since 1954, Texas Children&rsquo;s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children&rsquo;s hospital in Texas, and among the top in the nation by U.S. News &amp; World Report as well as recognition from Houston Business Journal as one of this city&rsquo;s Best Places to Work for ten consecutive years.
 <br/>
 <br/>
 Texas Children&rsquo;s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children &rsquo; s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children &rsquo; s Hospital West Campus, a community hospital in suburban West Houston; Texas Children &rsquo; s Hospital The Woodlands, the first hospital devoted to children &rsquo; s care for communities north of Houston; and Texas Children&rsquo;s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children &rsquo; s Health Plan, the nation &rsquo; s first HMO focused on children; Texas Children &rsquo; s Pediatrics, the largest pediatric primary care network in the country; Texas Children &rsquo; s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children &rsquo; s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
 <br/>
 <br/>
 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
 <br/>
 <br/>
 Texas Children&rsquo;s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
</div>


Patient Care Assistant - Flex Team

VillageMD

<div><h1 class="jobSectionHeader"><b>About Our Company</b></h1><p>
We&rsquo;re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.</p><p></p><p>
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.</p><p></p><p>
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.</p><p></p><p><b>
Please Note: </b>We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.</p><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><div><div><p><b>
Home Location:</b> 9055 Katy Fwy. Houston, TX 77024</p></div><p></p><div><p><br>
As a <b>Medical Assistant</b>, you will be responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.</p></div><p></p><div><p><b>
How You Will Get Things Done:</b></p></div><div><ul><li><p>
Performs point-of-care laboratory tests, EKGs as ordered or indicated, suture/staple removal, dressing changes, and other patient care activities</p></li></ul></div><div><ul><li><p>
Collects and documents vital signs, histories, and screenings</p></li></ul></div><div><ul><li><p>
Authorizes prescription refills as directed</p></li></ul></div><div><ul><li><p>
Prepares patients, room, and supplies for visits or examinations</p></li></ul></div><div><ul><li><p>
Performs phlebotomy and correctly processes specimens</p></li></ul></div><div><ul><li><p>
Cleans and maintains treatment rooms and equipment</p></li></ul></div><div><ul><li><p>
Other duties as assigned</p></li></ul></div><p></p><div><p><b>
How You Will Build Trust:</b></p></div><div><ul><li><p>
Demonstrates kindness and compassion in all patient interactions</p></li></ul></div><div><ul><li><p>
Performs quality controls and equipment checks.</p></li></ul></div><div><ul><li><p>
Participate in brand marketing, rotating throughout the vestibule, with a focus on engaging and increasing patient volume.</p></li></ul></div><p></p><div><p><b>
How You Will Innovate:</b></p></div><div><ul><li><p>
Prepares and administers PO, IM, and ID medications as directed by the Provider, utilizing the &ldquo;Rights of Vaccine or Medication Administration&rdquo;</p></li></ul></div><div><ul><li><p>
Provides instruction to the patient regarding medications and diet</p></li></ul></div><p></p><div><p><b>
Experience to Drive Change:</b></p></div><div><ul><li><p>
Certified Medical Assistant or eligible within 90 days of hire</p></li></ul></div></div><div><div><ul><li><p>
1 year of experience preferred</p></li></ul></div><div><ul><li><p>
Phlebotomy experience required</p></li></ul></div><div><ul><li><p>
Current BLS certification for healthcare providers preferred; required within 90 days of employment</p></li></ul></div><div><ul><li><p>
High School Diploma/Equivalency required</p></li></ul></div><div><ul><li><p>
Experience in primary care, family practice, internal medicine, urgent care or ER preferred</p></li></ul></div></div><p></p><h1 class="jobSectionHeader"><b>
About Our Commitment</b></h1><h2 class="jobSectionHeader"><b>
Total Rewards at VillageMD</b></h2><p>
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD&rsquo;s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.</p><p></p><h2 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h2><p>
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.</p><p></p><h2 class="jobSectionHeader"><b>
Safety Disclaimer</b></h2><p>
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.</p></div>

Medical Assistant - Memorial

MD Anderson Cancer Center

<div>The Patient Care Technician position on G20 Leukemia unit at MD Anderson Cancer Center provides patient care services as assigned by a registered nurse, and directly impacts patient comfort and outcome of care.<br>
<br>
<b>Ideal candidate must have a high school diploma and either one year of recent experience in an acute care setting as a Nursing Assistant or a CNA certification.</b><br>
<br>
The unit has vacancies for both dayshift and nightshift. The ideal person will be able to work 3-12/hour shifts from 7pm-7am with rotating weekends and holidays.<br>
<br>
The inpatient Hematology Service provides advanced oncology care to adult patients diagnosed with leukemia, myeloma, lymphoma and mycosis fungoides. Our health care team consists of specialized physicians, advanced practice providers, pharmacists, clinical nurses, and ancillary staff. Typically, hematology patients are hospitalized for supportive care during active, aggressive high-dose chemotherapy/biotherapy and cellular therapy through a wide range of morbidity related symptoms, as well as re-hospitalization for treatment side effects.<br>
<br>
Inpatient Leukemia care includes diagnosis, induction, consolidation, maintenance chemotherapy and symptom management, as well as salvage therapies for relapsed disease. Patients with lymphoma, multiple myeloma, and mycosis fungoides are treated with chemotherapy, immunotherapy, biologic agents and radiation therapy on a dedicated unit.<br>
<br>
Hourly breakdown of salary range:<br>
Minimum $16.59 - Midpoint $20.72 - Maximum $24.76<br>
<br>
MD Anderson offers our employees:<br>
<ul><li>Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week</li><li>Group Dental, Vision, Life, AD&amp;D and Disability coverage</li><li>Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals</li><li>Paid institutional holidays, wellness leave, childcare leave and other paid leave programs</li><li>Tuition Assistance Program after six months of service</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans</li><li>Employer paid life, AD&amp;D and an illness-related reduced salary pay program</li><li>Health Savings Account and Dependent Care Reimbursement flexible spending accounts</li><li>Fertility benefits</li><li>State of Texas longevity pay</li><li>Extensive wellness, recognition, fitness, employee health programs and employee resource groups</li></ul><br>
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News &amp; World Report's &quot;Best Hospitals.&quot; MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.<br>
<br>
<b>Essential Job Functions:
</b><br>
Acts as member of a multidisciplinary team that identifies and addresses patient care needs. Assists in completion of activities of daily living, mobilization, admit/discharge and obtaining vital signs. Updates and retrieves patient information. Ensures patient environment is maintained in a clean, safe and orderly manner. Acts as part of an assigned care team.<br>
<br>
<b>EDUCATION</b><br>
<ul><li>
Required: High School Diploma or Equivalent</li></ul><br>
<b>
WORK EXPERIENCE</b><br>
<ul><li>
Required: None</li></ul><br>
<b>
LICENSES AND CERTIFICATIONS</b><br>
<ul><li>
Preferred: CNA - Certified Nursing Assistant Upon Hire</li></ul><br>
<b>
OTHER REQUIREMENTS: </b>Must pass pre-employment skills test as required and administered by Human Resources.
<br>
<br>
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.<br>
<br>
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.<br>
<br>
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html<br>
<br>
Additional Information
<br>
<ul><li>Requisition ID: 178265
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Day/Evening, Rotating, Weekends
</li><li>Minimum Salary: US Dollar (USD) 38,000
</li><li>Midpoint Salary: US Dollar (USD) 47,500
</li><li>Maximum Salary : US Dollar (USD) 57,000
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Hard
</li><li>Work Location: Onsite
</li><li>Pivotal Position: Yes
</li><li>Referral Bonus Available?: Yes
</li><li>Relocation Assistance Available?: Yes
</li></ul><br>
#LI-Onsite</div>

Patient Care Technician - Leukemia Unit

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Texas<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Call Center Representative (Temp-to-Perm)

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