case management assistant, jackson memorial hospital, ft, days

patient care technician

care coordinator

case management assistant, jackson memorial hospital, ft, days Jobs in Miami

client associate

patient access representative 2 Jobs in Miami

patient access representative 2

patient care associate 1 on call pool

Jackson Health System

<div>Shift: Days
Location: 1611 N.W. 12th Av Miami, FL
Miami, FL On Call/Pool JM Sitters - Central Staffing
Summary 
Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder. 
 
Responsibilities 
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned. 
 
Experience
Generally requires 0 to 3 years of related experience. 
Education
Completion of an approved Medical Assistant or Nursing Assistant training program is required. 
Skill 
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area. 
Credentials 
Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Unit Specific Credential
AHA Basic Life Support (BLS) with 6 months validity 
Working Conditions
Physical Requirements - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). 
 
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</div>

Patient Care Associate 1; On Call; Pool

<div>Miami, FL On Call/Pool JW-Sitters
Summary 
Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder. 
 
Responsibilities 
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned. 
 
Experience
Generally requires 0 to 3 years of related experience. 
Education
Completion of an approved Medical Assistant or Nursing Assistant training program is required. 
Skill 
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area. 
Credentials 
Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Unit Specific Credential
Basic Life Support (BLS) 
Working Conditions
Physical Requirements - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). 
 
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</div>

Patient Care Associate- Perdiem, Flexible shift- Jackson West M.C

<div>Department: Holtz Women's and Children - Antepartum Med-Surg (7B) 
Address: 1611 NW 12th Avenue, Miami, Florida 33136 
Shift Details: Full-Time, Nights
Why Jackson: 
Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hospitals in the southeast United States, where UHealth - University of Miami Health System physicians treat children from throughout Florida and the Caribbean. Holtz Children's is known worldwide for its care of critically ill newborns in its neonatal intensive care unit, which is one of the largest in the United States and boasts some of the best medical outcomes. In collaboration with the Miami Transplant Institute, Holtz Children's is one of only three centers in the country that specializes in pediatric multi-organ transplants. It is home to one of only three state-accredited comprehensive children's kidney failure centers and one of the largest pediatric kidney transplant programs in the world. The Children's Heart Center at Holtz Children's is the only comprehensive children's heart program in South Florida. In partnership with the University of Miami, Holtz Children's also trains the most pediatric physicians of any medical center in the southeastern United States.
Summary
<ul><li>Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their hygiene, safety, nutrition, elimination and comfort needs.</li><li>
The position may require demonstrating knowledge and skills in specialty area. This is a Level 4 job in the nursing support ladder.</li></ul> 
 
Responsibilities
<ul><li>Uses a systematic process to provide/modify care and patient/family education.</li><li>
Assists health care team with advanced procedure; prepares supplies equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc.</li><li>
Performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, IV lines, drainage, personal hygiene: bath, dressing, bed making/linen changes etc.).</li><li>
Utilizes specialized equipment as needed when providing patient care (spirometer, restraints etc.).</li><li>
 Prepares and cleans exam rooms, patient treatment areas and stretchers between patient use.</li><li>
Transports patients to and from treatment areas when needed.</li><li>
Cleans clinic area he/she is assigned to after patients treatment is finished at the end of day according to departmental procedures.</li><li>
Takes and picks up food orders for patient's kitchen evaluation.</li><li>
Assists discharge process according to JHS policies under supervision. Makes daily rounds of assigned work area and initiates work orders for repair as needed and communicates action to appropriate health care team members.</li><li>
Maintains supplies and equipment for patient floor: inventories, orders, stocks, rotates, charges for both supplies and equipment.</li><li>
Assists with office duties as needed, i.e. answering phone, taking messages.</li><li>
Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list.</li><li>
Utilizes job and unit specific equipment as required. Incumbent who is assigned in ER may perform duties include but not limited to respond to medical and other emergency and non-emergency calls, assists the paramedic in providing emergency medical treatment and triage as necessary, and assists in loading patient and provides transportation of patient to a medical facility. Incumbent who is assigned to specialty area may prepare patient for procedure, sterile equipment and assist procedure under medical team's direction.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li><li>
Performs all other related job duties as assigned.</li></ul> 
 
Experience
Generally requires 1 to 3 years of related experience. 
 
Education
High School diploma is required. 
 
Credentials
Effective 4/25/2024, ONE of the following is required:<ul><li>
A. Proof of completion of school training program for patient care technician AND proof of phlebotomy training</li><li>
B. FL Licensure as a Certified Nursing Assistant (CNA) AND proof of phlebotomy training</li><li>
C. Proof of completion of school training program for Medical Assisting (Phlebotomy is included in training)</li><li>
D. FL Licensure as EMT (Phlebotomy is included in training) American Heart Association Basic Life Support (BLS) is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</li></ul>
Unit Specific Credential
Basic Life Support (BLS) 
 
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Patient Care Associate 2, Antepartum Med Surg, Holtz Women's Hospital, FT, Nights

CAMILLUS HEALTH CONCERN

<div><div><div><div>PATIENT SERVICE REPRESENTATIVE (PSR)</div><div></div><div> 
Position Summary: 
The PSR is responsible for a variety of activities related to patient registration and care. The primary function of the PSR is to handle new and current patients arriving at Camillus Health. Responsibilities include but are not limited to responding to new and existing patient inquiries, handling patient concerns, rescheduling requests while meeting performance metrics and quality service goals in a team atmosphere. 
</div> 
<div><div>Responsibilities:<ul><li>
Comply with the Mission and work in the Core Values of Saint John of God.</li></ul><ul><li>
Utilize the Patient Services Customer Service Standards during all interactions with patients, visitors, volunteers, students, and co-workers</li><li>
Facilitate patient registration and maintain the confidentiality of patients</li><li>
Conduct financial assessments, collect, and record patient fees.</li><li>
Maintain relevant statistics/logs</li><li>
Perform billing for assigned providers. Ensure that billing is current and accurate to meet the policy guidelines for posting.</li></ul><ul><li>
Task providers on unresolved encounters, pending charges.</li><li>
Communicate with CH program managers on appointment schedules including no-shows and broken appointments.</li></ul><ul><li>
Call to confirm calls</li><li>
Run meaningful use reports to ensure that Objective 8 and 9 is within compliance.</li></ul><ul><li>
Clerical duties such as scanning documents to Patient&rsquo;s chart.</li></ul><ul><li>
Implement Medicaid and other manage care activities, including Medicaid (insurance) verification, eligibility screening and enrollment, also disenrollment procedures</li><li>
Provide information on services available at Camillus and in the community</li><li>
Schedule new and follow-up patient appointments as needed.</li><li>
Perform any other department or agency related duties or special projects as directed by Supervisor.</li></ul></div></div><div><div> 
Requirements:<ul><li>
Associates Degree, Bachelor&rsquo; preferred</li><li>
Equivalent work experience in customer service will be considered</li><li>
Bilingual (English/Spanish), Creole a plus</li><li>
Demonstrated ability to work effectively in a team environment</li><li>
Strong interpersonal and communication skills</li><li>
Strong organizational skills</li></ul></div></div><div><div> 
Preferred Qualifications:<ul><li>
Culturally sensitive to the needs of underserved populations</li><li>
Work effectively and productively in a team environment</li><li>
Prior patient care experience with underserved population</li><li>
Excellent interpersonal skills</li><li>
Excellent organizational skills</li></ul></div></div></div></div> 

Primary Site: Monday, Tuesday, Thursday, and Friday from 8:00 AM to 5:00 PM; Wednesday from 8:00 AM to 7:00 PM.</div>

PATIENT SERVICE REPRESENTATIVE

HiredFirst

<div><div>This Registered Respiratory Therapist opportunity is based in Miami, FL at a 417-bed acute care facility in west Miami-Dade County. The hospital is a Level I Adult and Pediatric Trauma Center &mdash; certified by both the Florida Department of Health and verified by the American College of Surgeons &mdash; as well as a Joint Commission&ndash;certified Thrombectomy-Capable Stroke Center and one of five American Burn Association&ndash;verified Burn Centers in Florida. The facility also supports six ACGME-accredited Graduate Medical Education programs and two full-service freestanding emergency departments. 
 
The role. Respiratory Therapists at this hospital provide direct bedside care across a clinically complex patient population that includes trauma, burn, surgical, and pediatric cases. Day-to-day responsibilities center on conducting patient assessments &mdash; including breath sounds, airway patency, and cuff pressure &mdash; and performing diagnostic procedures to evaluate the need for and response to respiratory interventions. You will administer oxygen delivery, aerosol medication delivery, and chest physiotherapy, as well as assist with artificial airway placement and initiate, monitor, and maintain mechanical ventilation. The role also involves transporting ventilator-dependent patients and responding to emergent situations, including ensuring airway integrity and supporting ventilation during resuscitation events. 
 
What we're looking for. 
 
<ul><li>Associate Degree or Vocational School Graduate</li><li>Active RRT / Respiratory Care Practitioner (RRT / RCP) credential</li><li>Basic Cardiac Life Support (BCLS) &mdash; must be obtained within 30 days of employment start date</li></ul> 
Schedule. Full-time position with a rotating schedule that includes weekend shifts.</div>
#Workwolf</div>

Registered Respiratory Therapist

Nicklaus Children's Health System

<div><h2 class="jobSectionHeader"><div>Description</div></h2>
Job Summary

Performs all respiratory therapy patient modalities prescribed under a physician's order. Assigned primarily to MedSurg. If assigned to ICU, will follow the lead of a Registered Respiratory Therapist II or greater.
Job Specific Duties
<ul>
<li>Assesses patients in terms of clinical condition (heart rate, respiratory rate, etc.) and documents findings (Pre/Post therapy) in an accurate and timely manner. Provides feedback to physician(s).
 
</li><li>Ensures proper communication between physicians and families. Serves as a patient advocate/educator and provides family support and community resources. 
</li>
<li>Provides patient information and effectively completes hand off process to peers using SBAR at shift change and patient reassignments.
 
</li><li>Provides education to patients/families on the continuing plan of care to include medications and side effects; updates patients/families daily on Plan of Care (POC).
 
</li><li>Participates in Lean initiative to assess and improve processes for opportunities to deliver higher quality, cost effective care, with greater customer service as measured by metrics.
 
</li><li>Participates in rounds with medical team and discusses initial (new) and follow up cases with MD and documents note.
 
</li><li>Serves as backup for all emergency codes (blue, rapid response, code orange). 
</li>
<li>Performs and tests invasive and non-invasive modalities for home ventilators.
 
</li><li>Performs basic respiratory therapy for medical/surgical patients such as aerosol delivery, airway clearance, HFNC, Trach care, oral/Nasal suctioning and chest physiotherapy. 
</li>
<li>Performs and tests invasive and non-invasive ventilators, such as Conventional, HFO, HFJ and Home ventilators. Initiates therapy, and monitors patient/ ventilator. Ensures ventilator is working and documents equipment settings. Manages and documents findings of ETT.
 
</li><li>Performs and test Special Gas equipment, such as Nitric Oxide, He-liox, Nitrogen. Initiates therapy and monitors patient. Ensures equipment is working properly and documents equipment settings.
 
</li><li>Performs Blood Gases.
 
</li><li>Performs all Quality Assurance on equipment and reports any malfunction. Removes equipment and documents if equipment failure impacted patient outcomes. Completes incident report and tags equipment. 
</li>
<li>Follows all Infection Control standards and ensures proper use of Personal Protective Equipment per hospital policy and procedures to ensure safe patient care.</li>
</ul><h2 class="jobSectionHeader"><div>Qualifications</div></h2>
Minimum Job Requirements
<ul>
<li>Registered Respiratory Therapist (RRT) license issued by the state of Florida 
</li>
<li>NBRC - Ntl Board Respiratory Care 
</li>
<li>American Heart Association BLS - maintain active and in good standing throughout employment 
</li>
<li>American Heart Association ACLS required within 30 days of hire - maintain active and in good standing throughout employment 
</li>
<li>American Heart Association PALS required within 30 days of hire - maintain active and in good standing throughout employment 
</li>
<li>Neonatal Resuscitation Program NRP American Academy of Pediatrics required within 30 days of hire - maintain active and in good standing throughout employment</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Associate degree in respiratory care preferred. 
</li>
<li>Knowledge of Spanish or Creole preferred. 
</li>
<li>Ability to communicate effectively in English both verbally and in writing. 
</li>
<li>Ability to interpret, adapt, and react calmly under stressful conditions typical of an ICU environment. 
</li>
<li>Ability to problem solve and adapt standard clinical procedures to patients needs associated with pediatric and neonatal population. 
</li>
<li>Ability to relate cooperatively and constructively with patients, families, and peers. 
</li>
<li>Ability to learn appropriate software application(s) used for patient documentation and medication administration. 
</li>
<li>Ability to maintain confidentiality of sensitive information. 
</li>
<li>Excellent customer service skills. 
</li>
<li>Ability to react quickly to new challenges, unanticipated events, and resolve issues and address requests in a timely fashion.</li></ul> 
<h2 class="jobSectionHeader"><div>
Job:</div></h2>
Respiratory 
<h2 class="jobSectionHeader"><div>
Department:</div></h2>
PULMONARY CARE-2100-717001 
<h2 class="jobSectionHeader"><div>
Job Status:</div></h2>
Professional</div>

Registered Respiratory Therapist (Full Time, Nights)

University of Miami

CORE JOB SUMMARY The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.CORE JOB FUNCTIONS 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.4. Collaborates with scheduling departments to identify add-on patients.5. Obtains necessary authorizations, pre-certifications, and referrals.6. Notifies patients of liabilities and collects funds.7. Maintains appropriate records, files, and accurate documentation in the system of record.8. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:&middot; Knowledge of generally accepted accounting procedures and principles.&middot; Skill in completing assignments accurately and with attention to detail.&middot; Ability to process and handle confidential information with discretion.&middot; Ability to work independently and/or in a collaborative environment.&middot; Ability to communicate effectively in both oral and written form.DEPARTMENT ADDENDUMDepartment Specific Functions1. Projects a welcoming professional demeanor.2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.6. Coordinates patient flow to ensure timely check-in and arrival to service area.7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.18. Ensures proper physical distancing is always maintained following established guidelines.19. Works with healthcare team to resolve unique situations and troubleshoot issues.20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.AREA SPECIFICER &middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.&middot; Proficient knowledge of ASAP module.&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.&middot; Must adhere to PPE requirements as dictated by the specific situation.ADMITTING&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.&middot; Proficient knowledge of ADT module.&middot; On-call and rotating schedule for evenings, weekends, and holidays.&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. &middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. &middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. &middot; Coordinates with bed control on bed availability.&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.&middot; Responsible for processing admissions orders received via in-basket messaging.&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.CTU&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.HOSPITAL BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.PRACTICE BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.REMOTE BASED&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.Department Specific Qualifications Education:High School diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 year of relevant experience.Any appropriate combination of relevant education, experience or certification may be considered.A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.Knowledge, Skills and Attitudes:&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.&middot; Skill in completing assignments accurately with attention to detail.&middot; Ability to work independently and/or in a collaborative environment.&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENTThe following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working ConditionsEnvironmental DimensionNeverOccasionallyFrequentlyConstantlyConditions of extreme heat or extreme coldXWet/Humid conditionsXFumes/Dust/Dirt/SmokeXConfined areasXHigh placesXEquipment in motionXHigh noise levelsXEnvironmental hazardsXExposure to TBXExposure to Blood-borne PathogensXExposure to Radiant EnergyXOutdoor/Exposed areasXEquipment UsedEquipment UsedNeverOccasionallyFrequentlyConstantlyVehicle TypeOperate vehicles (Select Vehicle)XUse hand toolsXUse power toolsXPhysical RequirementsPhysical DimensionNeverOccasionallyFrequentlyConstantlyWeightSittingXStandingXWalkingXStooping/ClimbingXCarryingX20 lbsKneelingXCrouchingXBendingXCrawlingXReachingXHandlingXSensory RequirementsSensory DimensionNeverOccasionallyFrequentlyConstantlyVision TypeVisionXNearDepth PerceptionXColor VisionXPeripheralXConcentrationXUse of keyboard or touchscreenXTalkingXFeelingXSmellingXThe above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.End of Job DescriptionJob Type: Full-timePay: $18.81 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Access Representative 2

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