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clinical coordinator part-time Jobs in Chicago

clinical coordinator part-time

patient care coordinator call center

Chicago ENT

<div>PATIENT CARE COORDINATOR &ndash; CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES<ul><li>
Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.</li><li>
Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.</li><li>
Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).</li><li>
Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.</li><li>
Monitor and complete tasks assigned to the &quot;User, Scheduler&quot; work queue.</li><li>
Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.</li><li>
Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.</li><li>
Manage and respond to messages received through:<ul><li>
NotifyMD (after-hours and overflow call service)</li><li>
PerfectServe (provider on-call communication)</li><li>
Healow online scheduling</li><li>
Zocdoc online scheduling</li><li>
Glacial Media website inquiries</li><li>
Department and staff voicemail boxes</li><li>
Specific system names or vendors for managing correspondence are subject to change (add or remove)</li></ul></li><li>
Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.</li><li>
Process inbound referrals to register patients referred to the practice.</li><li>
Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.</li><li>
Escalate clinical questions or urgent concerns to the appropriate department.</li><li>
Other duties as individually assigned.</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Bilingual in English and Spanish (speaking, writing, and comprehension)</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

Patient Care Coordinator Call Center

Advocate Aurora Health

<div>Job Description Summary:
Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.
Where You Will Work:
Advocate IL Masonic Creticos Cancer Center.
We&rsquo;re Looking For:<ul><li>
High School Diploma or GED required.
</li></ul><ul><li>Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.</li><li>
Preferred skills: Teamwork and accountability.</li></ul>
What You&rsquo;ll Do:
Schedule: Working 2-10 hour shifts every week Wednesday and Thursday. This is a part time, 20 hour/week opportunity.
As a Medical Assistant, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
<ul><li>Welcome patients and support their transition into care.
</li><li>Take and record vital signs, medical histories, and health screenings.
</li><li>Prepare patients for exams and assist providers during procedures.
</li><li>Administer medications and vaccines as directed.
</li><li>Perform lab-related tasks including specimen collection and point-of-care testing.
</li><li>Document care accurately in the electronic health record.
</li><li>Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.</li></ul>
About This Location:
The Advocate Cancer Center at Advocate Illinois Masonic Medical Center delivers comprehensive cancer care through a multidisciplinary team committed to providing advanced treatments, innovative therapies, and compassionate support for patients and families
Your feedback matters. Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions<ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
</li><li>Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.
</li><li>Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.
</li><li>Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
</li><li>Maneuver foot pedals on carts or machines.
</li><li>Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.
</li><li>May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
</li><li>Must be able to respond quickly to changes in patient and/or unit conditions.
</li><li>Physical Abilities Testing may be required.
</li><li>Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul>
Ready to Take the Next Step:
Apply Now!</div>

Medical Assistant (MA) - Oncology Clinic

AbsoluteCare

$100,000 Annual Salary Potential $5,000 Signing Bonus Job Summary This role is a core member of the integrated care team. This role provides short-term, individualized clinical interventions to members who have been identified as seeking therapy and as having a behavioral health condition (e.g., substance use, depression, anxiety, schizophrenia, bipolar) that is negatively impacting their overall health and/or daily functioning. This role is centered in a trauma informed care approach with emphasis on harm reduction and motivational interviewing to elicit behavioral change and adherence with medical recommendations and treatment plans. This role serves as the behavioral health subject matter expert (SME) within an interdisciplinary care team comprised of primary care providers, nurses, medical/social work care managers, psychiatrists, pharmacy, community health workers, and resource specialists. The BHC may make for behavioral health levels of care that are not provided through AbsoluteCare providers, e.g., ACT, IOP, PHP, residential treatment, inpatient services. The BHC comprehensively assesses our members through a biopsychosocial approach and develops a person-centered treatment plan with measurable goals toward improving the physical and behavioral health of our members. The BHC may provide any combination of short-term individual therapy, group therapy, and post-hospital follow up within 7 days of a member&rsquo;s discharge from an inpatient mental health or substance use unit (HEDIS measures). Key performance indicators used to identify success in improving the overall health of our members include meeting treatment plan goals, increased adherence to treatment plan compliance, decreased preventable medical/psychiatric events, (e.g., emergency room utilization, hospital admissions, and hospital readmissions), post hospital discharge follow up measures (HEDIS), and member retention. The BHC promotes the mission, vision, and values of AbsoluteCare in all member and multidisciplinary team interactions. Duties and Responsibilities <ul><li>Provide individual, group, post discharge follow up behavioral health therapy that includes comprehensive biopsychosocial assessments, individualized treatment plans using SMART goals, timely clinical documentation (e.g., SOAP notes), and tracking progress of each goal to completion.</li><li>Directly or in collaboration with other staff members, provide crisis intervention and de-escalation for members presenting in a crisis situation (via telephone or in person), including suicidality, disruptive and/or threatening behaviors, and disposition as clinically appropriate.</li><li>Serve as the clinical behavioral health SME within the interdisciplinary care team (ICT) by providing recommendations, referrals, and follow up for behavioral health aspects of member care.</li><li>Provide and advocate for clinical care using evidence-based approaches including trauma informed care, harm-reduction, motivational interviewing, cognitive-behavioral therapies, etc.; may include providing short-term solutions-based therapy or emotional management (e.g., anger management)</li><li>Serve as a BH SME by demonstrating the use of trauma informed care and motivational interviewing in member interactions and staff trainings.</li><li>Maintain close communication with PCP and psychiatrist for all members seen for therapy</li><li>Complete documentation of patient care services in electronic health records within 1 business day of interaction.</li><li>Develop and/or support individual treatment plans for members with chronic mental illness including Schizophrenia, Bipolar, Depression, Anxiety.</li><li>Recognize opportunities and promote the use of long acting injectables, as appropriate, to support adherence to treatment plan goals.</li><li>Responsible for scheduling appointments and promoting attendance which may include appointment reminder calls, identifying and resolving barriers to attendance (e.g., transportation), and follow up calls after missed appointments.</li><li>In collaboration with clinical leadership, develop and maintain group therapy curriculum appropriate to the member population to include both educational and process components, e.g., grief, anger, anxiety, aftercare, overall health/wellness, tobacco cessation, etc.</li></ul>Minimum Qualifications <ul><li>Clinically licensed in the state of practice with 3+ years of experience in a behavioral health related field including social work, mental health, and/or addiction.</li><li>Licenses must allow for clinical practice and may include: LCSW, LCPC, LMFT.</li><li>2+ years of experience in a community mental health center, FQHC, inpatient psychiatric facility or other setting that serves clientele with complex behavioral health needs.</li><li>Experience with complex government-sponsored populations preferred, e.g., Medicaid, Medicare beneficiaries.</li><li>Experience with member engagement, transitions of care, interdisciplinary clinical care, and/or case management preferred.</li><li>Telehealth experience preferred.</li><li>Excellent clinical judgment and ability to independently manage a caseload</li><li>Advanced computer skills with proficiency in Outlook, Word, Power Point, Excel.</li><li>Excellent written and oral communication skills, including the ability to modify communication to the member&rsquo;s needs/comprehension level.</li><li>Experience working in multiple electronic health records.</li><li>Excellent organizational and time management skills to triage and prioritize patient needs.</li><li>Proven ability to work within a fast-paced, dynamic environment.</li><li>Active CPR certification</li></ul>Working conditions This job operates in a professional office environment. This role routinely uses general office equipment. Remote work may be allowed based on the business need and discretion of the department and company health protocols. Physical requirements <ul><li>Ability to communicate clearly and exchange accurate information constantly.</li><li>Ability to remain stationary for long periods of time.</li><li>Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.</li><li>Ability to occasionally move objects up to 20 lbs.</li></ul>Direct reports None. All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company&rsquo;s patients, employees, and business partners. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Highlights: Up to $100,000 Potential Annual Salary $5,000 Signing Bonus Company Description: Why Work at AbsoluteCare? At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. We call this &ldquo;care beyond medicine.&rdquo; We have turned the doctor&rsquo;s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members&rsquo; needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more. We don&rsquo;t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2. AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy. Job Type: Full-time Pay: $90,000.00 per year Benefits: <ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Licensed Behavioral Therapist (Consultant)- LCSW/LCPC

Agents of Hope Training & Information Center

Job OverviewWe are seeking a dedicated and compassionate Case Manager to join our dynamic healthcare team. In this vital role, you will coordinate comprehensive patient care plans, facilitate communication among multidisciplinary teams, and ensure seamless discharge planning and utilization management. Your expertise will help optimize patient outcomes, improve care experiences, and promote efficient use of healthcare resources. This position offers an exciting opportunity to make a meaningful difference in patients&rsquo; lives while working in a fast-paced, collaborative environment.Responsibilities<ul><li>Conduct thorough patient assessments, including medical history review, social needs evaluation, and care plan development.</li><li>Collaborate closely with healthcare providers, social workers, and family members to coordinate appropriate services and interventions.</li><li>Manage utilization review and utilization management processes to ensure compliance with insurance and healthcare regulations.</li><li>Facilitate discharge planning by arranging post-acute services, home health care, or hospice care as needed.</li><li>Maintain accurate documentation within EMR (Electronic Medical Record) or EHR (Electronic Health Record) systems, including progress notes and care plans.</li><li>Communicate effectively with patients and their families to provide education on treatment options, community resources, and follow-up care.</li><li>Ensure compliance with HIPAA regulations and uphold patient confidentiality at all times.</li><li>Utilize medical terminology knowledge along with CPT coding, ICD-9/10 coding to support billing and documentation processes.</li><li>Work with diverse populations across various healthcare settings such as ICU, emergency medicine, pediatrics, or trauma centers to deliver personalized case management services.</li></ul>Experience<ul><li>Strong background in critical care, acute care, or hospital medicine with familiarity in managed care environments.</li><li>Experience working with social services, behavioral health, or hospice care is advantageous.</li><li>Knowledge of medical coding systems including CPT coding and ICD classifications (ICD-9/10).</li><li>Proficiency in EMR/EHR systems and Microsoft Office applications for documentation and communication purposes.</li><li>Excellent client communication skills with the ability to work effectively with individuals from diverse cultural backgrounds.</li><li>Bilingual abilities are a plus to better serve multilingual patient populations.</li><li>Familiarity with health insurance processes, utilization review procedures, discharge planning strategies, and working within a Level II or Level I trauma center environment will set candidates apart.</li></ul>Join us as a Case Manager where your dedication directly impacts patient well-being! Bring your expertise in healthcare coordination and passion for service excellence to a role that challenges you while rewarding your commitment to compassionate care.Pay: $46,000.00 - $52,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager

Resurrection Medical Center

<div>Overview:
<div>
Department: Observation Unit</div><div>
Schedule: Full Time Nights, 12hr shifts - Alternating weekends</div><div>
Hospital: Resurrection Medical Center</div><div>
Location: Chicago, IL 60631</div>
Responsibilities:
<div>
The Patient Care Assistant assists patients with activities of daily living, provides basic nursing care to all patients and assists in maintenance of a safe environment under the direction and supervision of the Registered Nurse in charge of the team and/or unit.</div>
Qualifications:
<div>
EDUCATION, EXPERIENCE, TRAINING</div><div></div><div> 
1. High School Diploma or equivalent.</div><div>
2. Certified Nursing Assistant (CNA), Illinois approved Certification required.</div><div>
3. Current Phlebotomy certification upon hire, preferred.</div><div>
4. Current EKG certification upon hire, preferred.</div><div>
5. Current BLS (AHA) within 30 days of hire and maintain current.</div><div>
6. Possesses knowledge of Medical Terminology.</div><div>
7. Minimum six months previous experience in an acute care hospital or physician&rsquo;s office preferred.</div>
Pay Transparency:
<div>
Resurrection Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $18.00 to $26.68. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.</div><div></div><div> 
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/</div>
Employment Status: Full Time Shift: Nights Equal Employment Opportunity:
<div><div><div><div>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div></div></div></div></div><div></div>

Patient Care Assistant- Observation

Flourish Research

<div>About Us
Flourish Research is where clinical trials thrive. Flourish Research is one of the industry&rsquo;s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.
About the Job:
We are actively hiring a Clinical Research Coordinator to support our Chicago, IL site. 
 
Shift: Monday-Friday normal work hours 
Location: Onsite 
FLSA Classification: Non-Exempt 
Compensation: 65,000.00-$75,000.00
ESSENTIAL JOB FUNCTIONS:<ul><li>
Read, understand, and can accomplish protocol specified patient visits and procedures.</li><li>
Clearly and concisely document patient assessments, observations, test results and other study related information per federal regulations, protocol requirements and GCPs.</li><li>
Obtain patient informed consent according to federal regulations, GCPs and IRB requirements.</li><li>
Is creative and diligent in recruiting qualified study subjects into assigned protocols to fulfill enrollment obligations within the sponsor&rsquo;s timeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.</li><li>
Complete all required training in a timely manner.</li><li>
Schedule and conduct patient visits according to protocol requirements and timelines.</li><li>
Maintain accurate and complete written source documentation of patient visits and protocol related activities.</li><li>
Accurately complete case report forms (CRFs &amp;/or eCRFs) and/or worksheets generated by the sponsor.</li><li>
Maintain confidentiality of patient and protocol issues as appropriate and as bound by Confidentiality Agreements with Flourish Research, between Flourish and sponsors, and between Flourish and other entities, as well as HIPAA regulations.</li><li>
Promptly report adverse events to supervisor and/or Principal Investigator/Sub-Investigator as deemed necessary.</li><li>
Report Serious Adverse Events (SAEs) to sponsor within 24 hours of becoming aware of the SAE.
</li><li>Also report the SAE to the supervisor, Principal Investigator and/or Sub-Investigator.</li><li>
Account for clinical trial materials (i.e., CRFs, study drug, lab supplies, and/or other required items) and ensure availability of appropriate amounts for the conduct of the study.</li><li>
Maintain ongoing communication with Team Lead I; Team Manager; Principal Investigator; Sub Investigators and other people assisting with the trial and documenting these communications according to protocol requirements and Flourish policies.</li><li>
Attend required training courses/conferences in order to stay abreast of current and changing federal regulations and Flourish policies.
</li><li>Pursue educational opportunities to increase knowledge of the research process and associated rules and regulations governing clinical research.</li><li>
Attend Investigator Meetings and/or other training as directed.</li><li>
Perform all study-related duties in a time- and cost-effective manner in adherence with Flourish policies.</li><li>
Perform all duties in a safe and prudent manner.</li><li>
Perform other duties as assigned.</li><li>
Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, IRBs, patients/subjects, nursing and medical staff members of various clinics, hospitals, and physician&rsquo;s offices.</li><li>
Additional duties as assigned by management.</li></ul>
PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:<ul><li>
Work is normally performed in a typical interior/office work environment.</li><li>
Travel required.</li><li>
Exposure to human bodily fluids.</li><li>
Laboratory processing procedures.</li><li>
Subject/Patient care.</li><li>
Daily computer use.</li><li>
Occasional night and weekend work schedules.</li><li>
The ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.</li><li>
The ability to drive, and daily availability of an automobile</li></ul> 
Requirements 
<ul><li>
Bachelor's degree preferred; however, is not required.</li><li>
Preferably a minimum of 2 years&rsquo; experience as a CRC, plus 1-3+ years' minimum experience within the field of clinical research or biological research.</li></ul>
Knowledge and Skills:<ul><li>
Exceptional knowledge of clinical research methods.</li><li>
Strong management and leadership skills.</li><li>
Demonstrated ability to collaborate and align with operations.</li><li>
Excellent oral and written communication skills.</li><li>
Excellent computer skills to include Office365 products.</li><li>
Experience in writing and reviewing Standard Operating Procedures.</li><li>
Strong problem solving, risk assessment and impact analysis abilities.</li><li>
Demonstrated experience in process improvement.</li><li>
Strong negotiation and conflict management skills.</li><li>
Flexible and able to multi-task and prioritize competing demands.</li><li>
Ability to think independently and influence when appropriate.</li></ul> 

Benefits 
Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.
Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.</div>

Clinical Research Coordinator

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Cytogenetics Technologist reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:<ul><li>
Performs all aspects of cytogenetic analysis: tissue culture, cell harvesting, slide preparation and banding, microscope scanning, chromosome analysis, FISH (Fluorescent In-Situ Hybridization) analysis, DNA extractions/microarray based analysis and report drafting.</li><li>
Utilizes laboratory instruments independently and performs troubleshooting as needed.</li><li>
Performs all aspects of pre-analytic workflow appropriate for the Cytogenetics Laboratory to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly processed/transported.</li><li>
Verifies orders where necessary.</li><li>
Verifies non-patient information (e.g., collection time) according to established protocol.</li><li>
Handles unresolved orders, troubleshoots where needed.</li><li>
Verifies with medical director or operations or resource coordinators to resolve unclear, duplicate or otherwise ambiguous orders prior to LIS order entry.</li><li>
Verifies specimens for add-on tests are available and acceptable, verifies with medical director or operations and/or resource coordinators tests are appropriate and generates add-on test orders if approved.</li><li>
Collecting, receiving and processing of specimens</li><li>
Verifies specimens are correctly and completely labeled upon receipt.</li><li>
Evaluates specimens for appropriateness and takes necessary corrective action.</li><li>
Appropriately documents unacceptable specimens.</li><li>
Prioritizes specimen processing based on established priorities.</li><li>
Aliquots specimens according to established protocols.</li><li>
Maintains test system integrity:<ul><li>
Performs preventative maintenance on instruments/equipment in a timely fashion according to defined schedule.</li><li>
Verifies reagents and supplies meet defined acceptability criteria upon receipt and prior to use; takes action to ensure unacceptable items are removed from use.</li><li>
Ensures that sufficient reagents and supplies necessary for test performance are available.</li><li>
Notifies senior staff when minimum inventory level is encountered.</li><li>
Performs and records all necessary quality control (QC) required for test system performance.</li><li>
Evaluates QC results and takes necessary corrective actions according to established protocol.</li></ul></li><li>
Performs specimen preparation:<ul><li>
Performs any necessary pretest specimen preparation according to protocols (e.g., tissue culture, cell harvesting, slide preparation, etc).</li><li>
Documents all aspects of sample preparation in required forms.</li></ul></li><li>
Performs tests:<ul><li>
Prioritizes testing based on assignment or established priorities, completes testing within defined turn-around-times.</li><li>
Responds effectively to changes in the workflow by coordinating a simultaneous series of tests when needed or adjusting work to incorporate STAT tests or fluctuations in work volume.</li></ul></li><li>
Performs technical review and interpretation:<ul><li>
Reviews results for completeness, correctness, and consistency within defined test system.</li><li>
Evaluates test results/reactions and provides accurate interpretations as appropriate to include correlation with, and integration of, other patient data as necessary.</li><li>
Performs visual interpretation/identifications as appropriate.</li></ul></li><li>
Troubleshoots and solves problems:<ul><li>
Recognizes test system performance problems and takes necessary corrective actions.</li><li>
Recognizes when unresolved problems need to be escalated and takes necessary follow-up action.</li><li>
Prints pending logs and follows-up to ensure pending tests are completed or cancelled when appropriate.</li></ul></li><li>
Post-test specimen storage:<ul><li>
Stores specimens and related materials (blood, slides, tissues, etc) according to protocols for location and duration.</li><li>
Retrieves specimen and related materials when needed.</li></ul></li><li>
Conducts validation studies under the direction of coordinator or director.</li><li>
Performs all aspects of the post-analytic workflow appropriate for the Cytogenetics Laboratory to ensure accurate results are reported within established time frames, specimens are retained appropriately, test results and/or current status are available upon inquiry, and billed charges are correct for testing performed.</li><li>
Verifies and reports results:<ul><li>
Verifies results according to procedure.</li><li>
Performs computer functions necessary for releasing results.</li><li>
Generates written reports according to established protocol.</li><li>
Reviews printed reports when applicable, recognizes problems and escalates according to protocol.</li></ul></li><li>
Amends reports:<ul><li>
Corrects erroneous reports and amends reports according to procedure.</li></ul></li><li>
Responds to inquiries:<ul><li>
Responds to requests for information according to established protocol for confidentiality and release of information.</li><li>
Recognizes when unresolved inquiries need to be escalated and take action.</li></ul></li><li>
Stores documents and records according to established protocol.</li><li>
Charge capture/billing:<ul><li>
Performs billing and/or enters credits for tests and services when applicable.</li><li>
Recognizes billing problems and escalates accordingly.</li></ul></li><li>
Ensures quality of operations:<ul><li>
Follows written standard operating procedures.</li><li>
Operates instruments/equipment according to protocol.</li><li>
Uses computers according to established protocol; follows downtime procedures as required.</li><li>
Performs required Quality System responsibilities.</li><li>
Meets competency standards of the department.</li><li>
Participates in the training of new employees and students.</li><li>
Performs operational review of new procedures.</li><li>
Attends at least one personal development session per year.</li><li>
Performs other duties as assigned, or as needed, to ensure continued quality of operations.</li></ul></li><li>
Ensures safety of operations:<ul><li>
Follows all required safety procedures, uses personal protective equipment appropriate for tasks performed.</li><li>
Maintains clean and organized work area.</li></ul></li><li>
Provides service excellence:<ul><li>
Answers telephones when needed, using NMH telephone etiquette.</li><li>
Maintains patient confidentiality.</li><li>
Assists patients and other contacts whenever need occurs.</li></ul></li></ul> 

Qualifications 
Required:
<ul><li>Bachelor's degree in Medical Technology, Medical Laboratory Science, Clinical Laboratory Science, Chemistry, Biology, Genetics, Molecular Biology or other science degree qualifying the applicant to perform high complexity testing under 42 CFR Part 493</li><li>
One year of work experience in a cytogenetics laboratory or - CG (ASCP) eligible or - CG (ASCP) certified</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Cytogenetics Technologist, Full-Time Days

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