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patient service representative psr clinic

Advocate Aurora Health

Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1)• Greets and accurately registers patients in EMR system verifying essential billing and demographic information. 2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. 3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
 
4)• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. 5)• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate. 6)• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
 
May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery. 7)• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays. 8)• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
 
9)• Performs other related duties as required. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. 1)• Reviews encounter forms for accuracy and completeness, checks with physician for missing information. 2)• Enters patient charges into the EMR system according to established policies and procedures.
 
3)• Batches encounter forms and balances charges. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. 3)• Releases information from records, only according to corporate policies and procedures. 1)• Ensures the availability of properly prepared patient medical records, daily schedules and related forms.
 
Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. 2)• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area. Education/Experience Required: • High school diploma or equivalent.
 
<ul>
<li>One to two years related customer service experience • Experience handling difficult caller/customers/patients. Knowledge, Skills & Abilities Required: • CRT/PC experience in a customer service setting. • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. • Strong communication skills.</li>
<li>Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information. N/A Physical Requirements and Working Conditions: • Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. • Exposure to ill patients. • Ability to work under stressful conditions with demanding customers.</li>
</ul>
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent.
 
It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Patient Service Representative (PSR) - Clinic

Northwestern Medicine

<div>
 At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
 
 
 
 Job Description
 
 
 
 
 This role will be responsible for check in and check out of 3 medical specialties clinics - rheumatology, infusion and endocrinology, as well as lunch/end of day coverage needs for our single PSR clinic, nephrology.
 
 
 
 The
 
 Patient Service Representative
 
 reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
 
 
 The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
 </li>
 <li>
 Completes check-in/out functions as directed.
 </li>
 <li>
 Confirms and updates patient identification and demographic/insurance information.
 </li>
 <li>
 Completes patient registration as needed.
 </li>
 <li>
 Obtains patient consents/authorizations.
 </li>
 <li>
 Collects co-payments, past due balances and point of service payments.
 </li>
 <li>
 Posts payments, process billing information and perform &ldquo;end of day&rdquo; cash drawer closing.
 </li>
 <li>
 Keeps waiting area clean and comfortable.
 </li>
 <li>
 Informs patients of any delays or changes in appointment status.
 </li>
 <li>
 Schedules appointments as necessary.
 </li>
 <li>
 For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
 </li>
 <li>
 May perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High school diploma or GED equivalent.
 </li>
 <li>
 Zero (0) to two (2) years experience in a customer service position.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Previous experience in a healthcare setting.
 </li>
 <li>
 Working knowledge of medical terminology.
 </li>
 <li>
 Bilingual.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
 
 
 
 Background Check
 
 
 
 Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
 
 
 
 Artificial Intelligence Disclosure
 
 
 
 Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
 
 
 
 Benefits
 
 
 
 We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
 
 
 
 Sign-on Bonus Eligibility (if sign-on bonus offered for position):
 
 Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
</div>

Patient Service Representative - Medical Specialties

The Hope Clinic for Women

BenefitsBenefits include: health, dental, vision, AD&amp;D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.Job SummaryThe Registered Nurse helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to providing excellent patient care. Hope Clinic&rsquo;s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.Duties and Responsibilities<ul><li>Provide pre, intra, and post procedure nursing care.</li><li>Perform duties of a circulating nurse in the procedure room. This includes but is not limited to: obtain and maintain IV access, administer IV sedation and other medications as ordered by physician, monitor vital signs and clinical status of patient, assist with operating room duties as needed</li><li>Perform duties of recovery room nurse. This includes but is not limited to: assess the condition of the patient in the recovery room, (vital signs, etc.), oversee recovery room patient care, provide postoperative medications and instructions, Ensure patient meets discharge criteria</li><li>Complete pre-operative assessments, as well as patient education and consent</li><li>Assess and manage patients for various reproductive health related visits</li><li>Administer various forms of medications through various routes as ordered by clinic physicians.</li><li>Collaborate closely with Patient Care Assistants, physicians, and fellow Registered Nurses to ensure safe, efficient, and patient-centered care throughout the pre-, intra-, and post-procedure process.</li><li>Maintain accurate charting and documentation of all care rendered to the patient.</li><li>Carefully handle and maintain accurate records and count of controlled substances while on duty.</li><li>Respond appropriately to follow up calls and/or complication calls while on duty.</li><li>Perform clinically related administrative duties such as post-procedure follow up phone calls, medical clearance, prior authorizations, and lab result follow up.</li><li>Assist with other clinical duties such as sterilization of surgical instruments, set up and closing of procedure, recovery, and other clinical areas.</li><li>Inform the clinic manager of needed supplies.</li><li>Be available on call overnight by phone and/or in person at regularly scheduled intervals.</li><li>Other assignments/tasks as indicated by the supervisor(s)</li><li>Operate and function within the scope of licensure as set forth by the Illinois State Board of Licensing.</li></ul>Other Duties<ul><li>Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.</li><li>Duties, responsibilities and activities may change at any time with or without notice.</li></ul>Qualifications<ul><li>Graduate from a certified approved school of nursing.</li><li>Possess a current Registered Nursing license (an Illinois RN License will be required prior to starting work)</li><li>Some professional experience; ideally at least one year of inpatient or outpatient care</li><li>Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.</li><li>A multi-tasker with the ability to wear many hats in a fast-paced environment</li><li>Detail-oriented, organized, empathetic, and punctual.</li><li>Ability to stay calm when patients and/or staff are stressed or upset.</li><li>Computer skills with experience utilizing electronic medical records.</li><li>A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.</li><li>Ability to provide trauma-informed, patient-centered care that recognizes the impact of structural inequities, stigma, and trauma on health.</li><li>Demonstrates commitment to health equity, reproductive justice, and patient autonomy, especially for communities disproportionately impacted by reproductive oppression and gender-based violence.</li><li>Actively contributes to a clinic culture that is anti-racist, LGBTQ+ affirming, and healing-centered.</li><li>Demonstrates integrity, credibility, and dedication to the mission of Hope.</li></ul>Working Conditions<ul><li>This position operates in an outpatient office setting. Working spaces will include consult rooms, procedure rooms and a recovery room.</li><li>OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.</li></ul>Physical Requirements<ul><li>While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.</li><li>This position requires the ability to frequently lift and move patients.</li><li>This role requires both standing and sitting.</li></ul>Application processSend application toInclude the following:<ul><li>Cover letter that includes why you are interested in this position.</li><li>Resume</li></ul>Hope Clinic Hope Clinic&rsquo;s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.You can find out more about Hope Clinic at https://hopeclinic.com/Job Type: Full-timePay: $42.00 - $45.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Medical Specialty:<ul><li>Ob/Gyn</li><li>Public Health</li></ul>Physical Setting:<ul><li>Clinic</li><li>Outpatient</li></ul>Supplemental Pay:<ul><li>Yearly bonus</li></ul>Work Location: In person

RN (Registered Nurse)

Clear Immediate Care

Job SummaryWe are seeking an organized, proactive, and dependable Medical Office Manager to oversee the daily operations of our clinic and help ensure an efficient, patient-centered environment. This role is ideal for someone confident in managing workflow, supporting staff and providers, solving operational issues, and keeping day-to-day clinic functions running smoothly.The Office Manager will serve as a key liaison between staff, providers, patients, billing teams, and vendors while helping maintain strong communication, accountability, and overall clinic efficiency.Responsibilities<ul><li>Oversee day-to-day clinic operations and staff coordination</li><li>Manage employee and provider schedules, coverage, and workflow</li><li>Serve as a liaison between staff, providers, patients, billers, and vendors</li><li>Review scheduling trends, cancellations, and operational reports</li><li>Support onboarding, training, and protocol compliance</li><li>Monitor chart completion, documentation follow-up, and outstanding clinical tasks</li><li>Assist with billing support, coding questions, prior authorizations, and patient account issues</li><li>Oversee inventory tracking and supply ordering</li><li>Maintain operational spreadsheets, reports, and administrative systems</li><li>Identify and resolve workflow issues to improve efficiency and patient satisfaction</li></ul>Experience<ul><li>Strong organizational skills and attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and prioritize in a fast-paced medical environment</li><li>Strong problem-solving skills and ability to take initiative</li><li>Experience coordinating staff schedules and managing day-to-day office workflow</li><li>Comfort working with providers, clinical staff, patients, and external vendors</li><li>Proficiency with EMR systems, scheduling platforms, email, and spreadsheets</li><li>Experience with Athenanet preferred</li><li>Ability to handle sensitive information with professionalism and confidentiality</li><li>College Degree (B.S.)</li></ul>Preferred Experience<ul><li>At least 2 years of experience in a medical office management, healthcare operations, or clinic leadership role</li><li>Experience in urgent care, primary care, or other outpatient clinical settings preferred</li><li>Familiarity with medical billing workflows, prior authorizations, insurance verification, and claim-related follow-up preferred</li><li>Experience onboarding and training new staff preferred</li><li>Strong knowledge of provider scheduling, chart follow-up, and clinical office workflow is strongly preferred</li></ul>Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Medical Office Manager

Hermosa Dental Clinic

Job Overview We are seeking a dedicated and organized Bilingual (English &amp; Spanish) Dental Receptionist to join our team at a busy dental clinic.Responsibilities<ul><li>Greet patients warmly and manage the check-in/check-out process.</li><li>Schedule appointments and confirm patient visits.</li><li>Review documentation to ensure completeness and accuracy.</li><li>Maintain patient records in compliance with HIPAA regulations.</li><li>Manage patient scheduling, including appointments for and follow-ups.</li><li>Utilize dental software systems such as Open Dental for patient management (experience preferred but not required).</li><li>Assist with dental coding and billing inquiries as needed.</li><li>Handle phone calls, emails, and other correspondence in a professional manner.</li><li>Collaborate with dental staff to ensure seamless patient care.</li><li>Maintain cleanliness and organization of the reception area.</li></ul>Requirements<ul><li>Proficiency in using office systems and software, particularly Open Dental is helpful but training is available.</li><li>Excellent documentation review skills to ensure accuracy in patient records.</li><li>Knowledge of HIPAA regulations to maintain patient confidentiality.</li><li>Ability to multitask in a fast-paced environment while providing exceptional customer service.</li><li>Strong communication skills, both verbal and written, with attention to detail.</li><li>High school diploma or equivalent; additional certification in dental administration is a plus.</li></ul>Join our team as a Dental Receptionist where you can contribute to providing excellent dental care while enhancing your professional skills in a supportive environment! PLEASE DO NOT CALL OUR OFFICE FOR INTERVIEW REQUESTS OR APPLICATION STATUS. ALL COMMUNICATIONS WILL BE VIA EMAIL AND/OR INDEEDJob Types: Full-time, Part-timePay: $17.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li></ul>Work Location: In person

Bilingual Dental Receptionist

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
 
High School Diploma required.
 
 
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
 
 
Bilingual skills a plus.
 
 
Certified Healthcare Access Associate (CHAA) preferred.
 
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
 
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
 
 
Disclaimer:
 
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
Date Reviewed:
 
Date Revised: 
 
Responsibilities:
 
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
 
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
 
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
 
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
 
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
 
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
 
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
 
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
 
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
 
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
 
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
 
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
 
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
 
14. Promotes a positive and productive environment, supporting teamwork and communication.
 
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
 
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
 
17. Performs other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Access Specialist 1

Avenue Dental (Chicago Ave)

Overview Join our dynamic dental team as a Dental Assistant/Sterile Tech, where your expertise in sterile techniques and chair side assisting will directly contribute to delivering exceptional patient care. This vital role combines the precision of sterilization procedures with active support during dental procedures, ensuring a safe, efficient, and welcoming environment for patients and staff alike. If you thrive in a fast-paced setting and are passionate about promoting oral health, this opportunity is perfect for you to grow your career in a collaborative and supportive atmosphere.Duties<ul><li>Prepare and sterilize dental instruments and equipment following strict infection control protocols using aseptic techniques.</li><li>Assist dentists during various procedures, including general dentistry, prosthodontics, endodontics, and pediatric dentistry, ensuring smooth workflow.</li><li>Maintain accurate medical records and documentation within Electronic Medical Records (EMR) systems such as Eaglesoft or Dentrix</li><li>Take and develop dental X-rays, including 3D scans when applicable, ensuring proper positioning and safety measures.</li><li>Monitor vital signs of patients when necessary and assist with medical imaging procedures to support comprehensive patient care.</li><li>Manage dental supplies inventory, ensuring all sterile supplies are available and properly stored for daily operations.</li><li>Support front desk activities by coordinating patient flow as a dental receptionist when needed, providing excellent customer service.</li></ul>Experience<ul><li>Prior experience working in a dental clinic setting with familiarity in dental assisting and sterilization procedures.</li><li>Knowledge of dental terminology, anatomy, medical terminology, and infection control standards essential for safe practice.</li><li>Proficiency with EMR systems such as Eaglesoft or Dentrix; experience with Epic or similar platforms is a plus.</li><li>Hands-on experience with chairside assisting in general dentistry or specialized fields like prosthodontics or pediatrics.</li><li>Ability to perform X-ray procedures safely while adhering to HIPAA regulations regarding patient privacy and medical documentation.</li><li>Understanding of medical coding practices related to dental procedures for accurate recordkeeping.</li><li>Digital imaging with iTero and Trios is a plus</li></ul>Job Types: Full-time, Part-timePay: $26.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Paid sick time</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Dental Assistant/Sterile Tech

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