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patient transporter hughes spalding evenings

Children's Healthcare of Atlanta

<b>Note:</b> If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
<br>Work Shift Evening
<br><br>
Work Day(s) Variable
<br><br>
Shift Start Time 12:30 PM
<br><br>
Shift End Time 11:00 PM
<br><br>
Worker Sub-Type Regular
<br><br>
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
<br><br>
Job Description Provides support to patients, staff, physicians, and administration. Assists with patient care needs, maintains a clean and safe environment, performs patient transport and courier functions. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
<br><br>
Experience
<br>No minimum experience required
<br>Preferred Qualifications
<br>Computer skills, including internet and Microsoft Outlook, Word, and Excel
<br><br>
Education
<br>High school diploma or equivalent
<br><br>
Certification Summary
<br>Basic Life Support (BLS) within 30 days of employment or at time of offer if working in the Emergency Department
<br><br>
Heartsaver Certification within 1 year of employment
<br><br>
Knowledge, Skills and Abilities
<br>Excellent customer service skills
<br>Self-starter able to work with minimal supervision
<br>In clinical areas, must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
<br><br>
Job Responsibilities
<br>Transports patients to and from other departments to the assigned department in a safe and efficient manner.
<br>Demonstrates knowledge regarding guidelines for infection control, body substance precautions, patient safety, and body mechanics and maintains acceptable standards set by those guidelines.
<br>Assists in keeping room/bed turnover time to a minimum by transporting patients to rooms in a time-effective manner.
<br>Maintains inventory for assigned department by stocking exam rooms or other areas necessary for delivering safe and efficient patient care.
<br>Supports and participates in the continuous assessment and improvement of the quality of care and services.
<br>Carries a pager or cell phone to maintain contact at all times and responds to calls or pages in a timely manner.
<br>Maintains wagon and wheelchair inventory for assigned area when not transporting.
<br>Documents each patient contact in a timely manner on transport log (if required in area).
<br>Serves as a service excellence role model for other Children's Healthcare of Atlanta staff.
<br><br>
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
<br><br>
Primary Location Address 35 Jesse Hill Jr Dr SE
<br><br>
Job Family Clinical Support

Patient Transporter, Hughes Spalding evenings

<b>Note:</b> If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
<br>Work Shift Day
<br><br>
Work Day(s) Monday-Friday
<br><br>
Shift Start Time 8:00 AM
<br><br>
Shift End Time 5:00 PM
<br><br>
Worker Sub-Type Regular
<br><br>
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
<br><br>
Job Description The Behavioral & Mental Health Therapist I will participate in a model of care centered around integrated, multidisciplinary services, with seamless collaborations with psychiatry, psychology, social work, medical specialties, and other behavioral and mental health disciplines.
<br><br>
Children's BMH Outpatient Clinic treats children from ages 2 through 21 years for a broad range of conditions, including anxiety, mood disorders, disruptive behaviors, trauma, and somatic conditions. Many of our patients are referred from pediatric specialty clinics and have underlying health concerns. BMH Therapists within our outpatient clinic primarily provide evidence based individual therapy. Some opportunities for group therapy may be available. BMH Therapists work closely with child and adolescent psychiatrists, psychiatric mental health nurse practitioners, psychologists, and social workers to develop and implement a comprehensive treatment plan for each patient. Appointments will be a mixture of in-person and telehealth. The ideal candidate would have strong problem-solving skills and interest in collaborating with teams to help innovate and improve mental health care access for a diverse population of patients. Candidates should have experience in providing evidence-based treatment therapy using one or more of the following modalities Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Acceptance and Commitment Therapy, Parent-Child Interaction Therapy, and/or Trauma Focused – Cognitive Behavioral Therapy.
<br><br>
Experience
<br>3 years supervised experience with providing intake evaluations and regularly scheduled therapy services for children and adolescents within a medical setting or behavioral mental health facility
<br><br>
Preferred Qualifications
<br>Experience with Unified protocol, CBT, ACT, DBT, TF-CBT, PCIT, and/or Solution-Focused Therapy
<br>Experience with children & adolescents with co-occurring medical issues
<br><br>
Education
<br>Master’s degree in social work, mental health counseling, or marriage and family therapy from an accredited university
<br><br>
Certification Summary
<br>An unrestricted license in the state of Georgia (LCSW, LMFT, LPC)
<br>**For Children’s at Hughes Spalding, LCSW certification is required
<br><br>
Knowledge, Skills, and Abilities
<br>Ability to work as part of interdisciplinary team
<br>Strong interpersonal skills with patients, teammate, and leadership
<br>Knowledge of evidence-based, age-appropriate treatment and practice
<br>Ability to remain calm and manage verbal/physical responses in stressful situations
<br>Flexibility to adapt to changes in behavioral mental programs and procedures
<br>Developed cultural humility and ability to work with diverse populations
<br>Excellent written and oral communication skills
<br><br>
Job Responsibilities
<br>Patient Care
<br>Provide evidence-based and effective delivery of services (e.g., assessments, consultation, and therapy) appropriate to the patient’s specific needs and severity level of disability or impairment, and make referrals as needed.
<br>Gather and integrate information from all available sources, including client self-reports, reports from family members, guardian(s), documented medical records, treatment history, etc.
<br>Conduct crisis and safety planning with patients and coordinate transfers to higher levels of care as needed.
<br>Maintain a therapeutic relationship with patient and family.
<br>Respect and incorporate aspects of patient’s and family’s identity in care.
<br>Include family/caregiver participation in all phases of the patient’s program while communicating at the patient/family level of understanding.
<br>Include family/caregiver participation in all phases of the patient’s program while communicating at the patient/family level of understanding.
<br>Communicate with support and operational staff effectively to ensure patient continuity of care.
<br>Assess client satisfaction and participate in program evaluation as needed.
<br>Generate flexible solutions to potential barriers in patient care to benefit patients.
<br><br>
Administration
<br>Complete notes in electronic medical record within time guidelines, including diagnostic coding, screenings, and treatment plans.
<br>Bill appropriately for services in accordance with regulations set forth by the Centers for Medicare and Medicaid Services.
<br>Participate in team meetings and case consultations (as needed).
<br>Seek additional evidence-based training associated with role.
<br><br>
#choaallied
<br><br>
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
<br><br>
Primary Location Address 1777-1797 Northeast Expressway
<br><br>
Job Family Behavioral Health

Behavioral and Mental Health Therapist 1

Towne Park

<div><h1 class="jobSectionHeader"><b><i>At Towne Park, it&rsquo;s more than a job, you can make an impact.
</i></b></h1><p></p><p>A career with us is rewarding in more ways than one.</p><p></p><p>
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
</p><p></p><p>Towne Park is a place where you can make a difference and create smiles every day.</p><p></p><p>
Click here for important notices that may be applicable to you.</p><p>
For more information about our privacy policy, please click here.</p>
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.<p></p><div><h3 class="jobSectionHeader"><b>
JOB SUMMARY</b></h3></div><p></p><p>
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.</p><p></p><div><h3 class="jobSectionHeader"><b>
DUTIES AND RESPONSIBILITIES</b></h3></div><p><b><i>
Financial and Business Systems Management</i></b></p><ul><li>
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.</li><li>
Demonstrates the ability to improve the financial performance and profitability of the account</li><li>
Understands the contractual agreement and recognizes ways to maximize opportunities</li><li>
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover</li><li>
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping</li><li>
Ensures that forecasts, payroll and accounting reports are on time and accurate</li><li>
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures</li></ul><p></p><p><b><i>
Human Resources</i></b></p><ul><li>
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location</li><li>
Fosters an environment that retains talented associates</li><li>
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews</li><li>
Sees that new associates get off to the right start through proper orientation and on-the-job training</li><li>
Recognizes great performance and provides opportunities for top performers to learn and grow</li><li>
Recognizes where the team and individual performers need to improve and properly trains and coaches</li><li>
Identifies talent and helps develop future leaders for the organization</li><li>
Conducts regular performance appraisals and provides feedback and coaching for all direct reports</li><li>
Holds effective associate meetings and ensures that shift huddles happen on every shift</li><li>
Practices positive discipline and provides accurate and timely performance documentation</li><li>
Delegates by allocating decision making and other responsibilities appropriately and effectively</li></ul><p></p><p><b><i>
Service Management</i></b></p><ul><li>
Ensures that the guest/patient service experience is delivered consistently on all shifts</li><li>
Efficiently allocates labor resources to support service delivery</li><li>
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels</li><li>
Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them</li><li>
Is knowledgeable of the client&rsquo;s service metrics/measurements and ensures Towne Park is helping to drive results</li></ul><p></p><p><b><i>
Client Relations Management</i></b></p><ul><li>
Develops cohesive working relationships with the clients&rsquo; staff members</li><li>
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments</li><li>
Knows when to be present at the site and maintains a high level of visibility</li><li>
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations</li><li>
Capitalizes on opportunities to grow Towne Park&rsquo;s business by building client loyalty and creates a net promoter of Towne Park.</li></ul><p></p><p><b><i>
Systems and Standards</i></b></p><ul><li>
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures</li><li>
Trains others or sees that they are trained to properly use the systems provided</li><li>
Maintains a clean, neat work environment</li></ul><ul><li>
Completes all tasks in a timely manner as instructed by the Area/District Manager</li><li>
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers</li><li>
Treats clients and associates with courtesy, respect and dignity</li><li>
Maintains strict confidentiality related to associate and client information</li></ul><p></p><p><b><i>
Safety and Risk Management</i></b></p><ul><li>
Understands and follows safety and security procedures</li><li>
Practices preventative safety procedures as set forth by Towne Park</li><li>
Reports all accidents and incidents to the Area/District Manager immediately</li><li>
Uses only equipment trained to use and operates all equipment in a safe manner</li><li>
Reports all potential high risk areas and safety concerns to the Area/District Manager</li><li>
Ensures all associates have been adequately trained in safety and loss prevention procedures</li><li>
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims</li><li>
Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations</li><li>
Promptly responds to any concerns regarding workplace safety</li><li>
Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker&rsquo;s compensation cases</li><li>
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation</li></ul><p></p><p><b><i>
Sales Responsibilities:</i></b></p><ul><li>
Maintains relationships with present client to obtain references and leads for new opportunities</li><li>
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes</li><li>
Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going</li><li>
Monitors existing client&rsquo;s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.</li></ul><p></p><div><h3 class="jobSectionHeader"><b>
KNOWLEDGE, SKILLS AND ABILITIES</b></h3></div><ul><li>
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines</li><li>
Demonstrated work ethic, drive, energy, and persistence to achieve goals</li><li>
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li></ul><p></p><div><h3 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h3></div><ul><li>
Associate&rsquo;s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience</li><li>
Knowledge of general business practices including accounting, human resources and customer service</li><li>
Must be able to drive manual transmission</li><li>
Must have and maintain a valid driver&rsquo;s license and clean driving record</li><li>
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li></ul><p></p><p><b>
Compensation: </b>Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000-$85,000.<br>
<br>
<b>Additional Compensation: </b>Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.</p><p><b><br>
Benefits:</b> Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.</p><p></p><p><b>
Paid Time Off: </b>Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.</p><p></p><p>
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.</p><p></p><p>
PHYSICAL DEMANDS AND WORK ENVIRONMENT
</p><p><i>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</i></p><p></p><ul><li>The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.</li><li>
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.</li><li>
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances</li><li>
Working extended hours, including evenings and weekends are required.</li><li>
Travel of up to 10% may be required.</li></ul></div><p></p>

Account Manager - Valet & Parking Services - Atlanta Airport Gateway Hotels (Marriott/Renaissance/SpringHill Suites)

Northside Hospital

<div><div><div>Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.</div></div><div><div>
Effectively review and process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures. Accountable for adhering to service standards/metrics for all offerings and ensuring all service standards are met. The position will provide information as well as navigate the organization and vendors on behalf of Northside Hospital employees.
</div></div><div><div><b>REQUIRED</b></div><div><b>
</b></div><ul><li>High school diploma, equivalent education (GED), post-secondary education .</li><li>
Two (2) years of Human Resources OR customer service-related experience.</li><li>
General knowledge of Human Resources policies and procedures and Healthcare compliance.
</li><li>Strong computer skills, including spreadsheet and database usage, Excel and Microsoft Word.</li></ul><div>
</div><div><b>PREFERRED</b></div><div><b>
</b></div><ul><li>Bachelor&rsquo;s Degree from an accredited college or university.</li><li>
Two (2) years of HR Shared Services experience, representing HR/Health insurance industry.</li><li>
Ability to work flexible hours, including evenings &amp;/or weekends.</li><li>
Ability to work well with others in a team environment.</li><li>
High degree of emotional intelligence.
</li><li>Strong communication and organizational skills.
</li><li>Strong customer services skills and attitude.
</li><li>Ability to work with many different people with different personalities.
</li><li>Strong multi-tasking ability and ability to work through ambiguity.</li></ul></div></div>

Human Resources Shared Services Specialist

Zanzibar Cuisine & Lounge

<p>Position Overview</p><p>We are seeking a polished, confident, and detail-oriented Host / Hostess with experience using Tock reservation systems. This role is essential in setting the tone for the guest experience and ensuring smooth front-door operations in a high-volume dinner and lounge setting.</p><p>The ideal candidate understands pacing, guest flow, table management, and how to balance reservations with walk-ins while maintaining an elevated and welcoming atmosphere.</p><p>Key Responsibilities</p><p>Guest Experience</p><ul><li>Greet all guests warmly and professionally upon arrival</li><li>Manage waitlists and reservations efficiently</li><li>Maintain a calm, composed presence during peak hours</li><li>Communicate accurate wait times and manage guest expectations</li></ul><p>Reservation &amp; Tock Management</p><ul><li>Manage reservations through Tock</li><li>Adjust seating based on real-time table availability</li><li>Handle reservation modifications, cancellations, and notes</li><li>Monitor large party bookings and direct guests to events department when required</li><li>Prevent double bookings and enforce reservation policies respectfully</li></ul><p>Floor Flow &amp; Operations</p><ul><li>Strategically seat guests to maintain balanced service flow</li><li>Communicate effectively with servers, bartenders, and management</li><li>Track table turn times and optimize seating rotation</li><li>Ensure VIP notes and special occasions are acknowledged</li></ul><p>Professional Standards</p><ul><li>Maintain a polished appearance</li><li>Stay poised in fast-paced, high-energy environments</li><li>Uphold company policies and reservation guidelines</li></ul><p>Qualifications</p><ul><li>Previous host experience in a high-volume restaurant or lounge</li><li>Hands-on experience with Tock (required)</li><li>Strong communication and organizational skills</li><li>Ability to multitask and think quickly under pressure</li><li>Availability for evenings, weekends, and peak service times</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Someone who understands that the host stand controls the entire guest experience</li><li>Strong awareness of timing, spacing, and service pacing</li><li>Professional, warm, and confident demeanor</li><li>Solution-oriented and proactive mindset</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $17.00 per hour</p><p>Work Location: In person</p>

Host, Hostess, and Server Assistant

The Home Depot

<div><div><b>Position Purpose:</b><p>
Oversees, maintains, and repairs equipment as well as other facility structures in a complex, warehouse environment.</p><b><br>
Key Responsibilities:</b><ul><li>
50% Troubleshoots and repairs electric lift equipment, conveyor systems, as well as technical, mechanical hydraulic and pheumatic issues where needed. Understands and troubleshoots conveyor operating system logic</li><li>
20% Performs preventative maintenance as well as necessary modifications on electric lift equipment, conveyor systems and buildings.</li><li>
10% Provides equipment status report, including details of unusual maintenance problems.
</li><li>10% Follows all safety guidelines established by manufacturer, Home Depot, or government agencies. Adheres to all safety codes and OSHA standards</li><li>
10% Maintains safe and clean working environment, performing daily cleanup of work areas</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position reports to Area Supervisor.
</li><li>This position has 0 direct reports.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Experience working on conveyor systems</li><li>
Must be able to work a flexible schedule which may include weekends, evenings, and holidays</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
1</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Experience working with general engine parts</li><li>
Basic computer skills</li><li>
Mechanical inclination</li></ul></div><p><br>
Apply End Date: 04/27/2026</p></div>

DC 5829 Maintenance Technician

United Digestive

<div><div><b>GENERAL SUMMARY OF DUTIES: </b>Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. <b>Growth opportunity for senior level up to PSR VI position</b>.* Must meet and maintain an average Overall Score of 85% or better to apply for open position.</div><div>
</div><div><div><div><p><b>Title</b></p><p><b><br>
# of Brands/</b><b>Acquisitions</b></p><p><b><br>
Time in Position</b></p></div><div><p><br>
Patient Service Representative I</p><p><br>
1</p><p><br>
New Hire</p></div><div><p><br>
Patient Service Representative II</p><p><br>
2</p><p><br>
6 months or more</p></div><div><p><br>
Patient Service Representative III</p><p><br>
3</p><p><br>
12 month or more</p></div><div><p><br>
Patient Service Representative IV</p><p><br>
4</p><p><br>
18 months or more</p></div><div><p><br>
Patient Service Representative V</p><p><br>
5 or more</p><p><br>
24 months or more</p></div><div><p><br>
Patient Service Representative VI</p><p><br>
Must have MA experience, and service both CSR and PSR calls as required</p><p><br>
6 months in MA position</p></div><br>
</div></div><div>
</div><div><b>LOCATION:</b> Potential remote position
</div><div></div><div><b>REPORTS TO:</b> Patient Service Manager
</div><div></div><div><b>RESPONSIBILIITES</b><br>
Duties include but are not limited to:</div><ul><li>
Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.</li><li>
Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
</li><li>Maintains and updates current information on physicians&rsquo; schedules and endoscopy block time; schedules patients according to physician availability and preference</li><li>
Collects and records accurate patient information according to the UNITED DIGESTIVE Documentation Requirements</li><li>
Ensures all applicable procedures are scheduled in UNITED DIGESTIVE endoscopy suites; coordinates scheduling of procedures in hospital if necessary</li><li>
Ensures all applicable ancillary services are scheduled at United Digestive
</li><li>Handles requests for information or appointment received via the eCW Patient Portal or United Digestive Website in an efficient and timely manner</li><li>
Mails/Emails information packets to patients who are new to the practice</li><li>
Addresses questions regarding patient appointments and requests for information from referring providers</li><li>
Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</li><li>
Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team</li><li>
Answers emails and voicemails and returns patient calls in a timely and efficient manner</li><li>
Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</li><li>
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</li><li>
Participates in staff meetings as directed by the Patient Service Supervisor or Manager</li><li>
Participates in marketing activities as directed by the Patient Service Supervisor or Manager</li><li>
Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager</li><li>
Any other duties and/or special projects as assigned</li></ul><div>
</div><div><b>REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE</b><br>
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.
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<ul><li>Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.
</li></ul></div><div></div><div><b>ADDITIONAL SKILLS AND EXPERIENCE</b><br>
Patient Service Representative must be able to:</div><ul><li>
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</li><li>
Displays a professional outgoing warm and helpful attitude</li><li>
Possesses compassion for dealing with people who are ill and need help</li><li>
Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager</li><li>
Work under pressure; assess, respond, and communicate issues in a timely manner</li><li>
Communicate clearly with patients and coworkers through the telephone, email, and in-person</li><li>
Interpret and apply clinical and non-clinical policies and procedures</li></ul><div><br>
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PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS</b><br>
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.</div></div>

Patient Service Representative VI

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