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planning specialist customer service

Rentokil North America

<div>Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to &quot;protect people, enhance lives, and preserve the planet.&quot;<div>
Key Relationships:<ul><li>
Planning &amp; Scheduling Supervisor</li><li>
Planning &amp; Scheduling Sr. Leader</li><li>
Director Routing and Scheduling</li><li>
VP Logistics</li><li>
Branch Managers, Service Managers, and Technicians</li><li>
Contact Center colleagues</li><li>
North America Managers and Colleagues</li><li>
Key customers</li><li>
Strong relationships within customer organization and Field</li></ul>
Job Summary: 
This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.
Key Performance Indicators:<ul><li>
Work Orders scheduled per day/month</li><li>
30 and 60 day completion rate</li><li>
Planned Miles between Work Order</li></ul>
Principal Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:<ul><li>
Creates route plans using work order data and route analysis software</li><li>
Communicates routes within assigned territory to service personnel</li><li>
Summarizes and reviews plans daily with the Service Planning Supervisor</li><li>
Creates summary reports daily and provides to supervisor</li><li>
Performs other duties as assigned</li></ul></div>
CANDIDATE SUMMARY<div>
Required Experience:<ul><li>
Advanced knowledge of Routing and Scheduling software systems</li><li>
Advanced knowledge of the company&rsquo;s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand</li><li>
Verbal and written communication skills, including public speaking
</li><li>Analytical skills and attention to detail
</li><li>Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)</li><li>
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations</li><li>
Ability to manage multiple, repetitive tasks</li><li>
Basic understanding of texting software or other forms of software needed to accomplish this objective</li><li>
Ability to effectively interact with co-workers and the public</li><li>
Basic knowledge of the company&rsquo;s operating systems</li></ul>
Required Leadership Traits and Characteristics:<ul><li>
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.</li><li>
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
</li><li>Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.</li></ul> 
Formal Education, Qualifications or Training:<ul><li>
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry</li><li>
1-2 years of related experience as dispatcher and/or customer service agent</li></ul></div>
Physical Demands and Working Conditions:
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:<ul><li>
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.</li><li>
Sitting for long periods of time while using office equipment such as computers, phones and etc.</li><li>
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.</li><li>
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.</li></ul>
Incumbent is required to have:<ul><li>
Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm&rsquo;s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.</li></ul>
Incumbent will be subject to:<ul><li>
Inside working conditions: The change of building environment such as with or without air conditioning and heating.</li></ul>
Why Choose Us? 
 
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. 
 
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. 
Click here to read more about our Total Rewards Program which includes: 
 
Professional and Personal Growth<ul><li>
Multiple avenues to grow your career</li><li>
Training and development programs available</li><li>
Tuition Reimbursement benefits (for FT Colleagues)</li></ul> 
Health and Wellness<ul><li>
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more</li><li>
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1</li></ul> 
Savings and Retirement<ul><li>
401(k) retirement plan with company-matching contributions 
</li></ul>
 
Work-Life Balance<ul><li>
Vacation days &amp; sick days</li><li>
Company-paid holidays &amp; floating holidays</li><li>
A company mindset that prioritizes health, safety, and flexibility</li></ul> 
We are looking for individuals who want to make a difference where our customers live and work. Is that you? 
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights. 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.</div>

Planning Specialist, Customer Service

The Home Depot

<div><div>Position Purpose:
This is a Senior Communications Specialist within our Cyber Security organization. Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning 
Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. 
Key Responsibilities:<ul><li>
60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis</li><li>
10% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div><ul><li>
Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.</li></ul></div><div><ul><li>
Operational Infrastructure Development: Design and implement the team's dedicated &quot;backbone&quot; by helping to set up the necessary technology stack and engineering for a centralized intake process.</li></ul></div><div><ul><li>
Brand &amp; Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.</li></ul></div><div><ul><li>
Communication Planning &amp; Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.</li></ul></div><div><ul><li>
Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.</li></ul></div><div><ul><li>
Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.</li></ul></div><div><ul><li>
Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.</li></ul></div><div><ul><li>
Adoption Tracking &amp; Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.</li></ul></div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div> 
Apply End Date: 04/02/2026</div>

Cybersecurity Analyst II - Senior Communications Specialist

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech Sales
Job Sub Function:
Technical Sales - MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Atlanta, Georgia, United States
Job Description:
We are searching for the best talent for a Clinical Account Specialist - Neurovascular to support clients and patients in the Atlanta, GA territory.
About MedTech
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
As the Clinical Account Specialist (CAS), you will:
<ul><li>Provide expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of Johnson &amp; Johnson MedTech - Neurovascular&rsquo;s innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
</li><li>Educate customers on New Product Introductions (NPI) as well as all other Johnson &amp; Johnson &ndash; Neurovascular products by providing technical and clinical information and in-service trainings.
</li><li>Share best practices to increase value for customers.
</li><li>Use consultative selling techniques to identify potential sales opportunities within the account.
</li><li>Create awareness of Johnson &amp; Johnson Neurovascular solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business.
</li><li>Maximize customer case support capability through proper planning and scheduling techniques.
</li><li>Drive collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.
</li><li>Develop and share best practices with US Field Sales and Service colleagues and internal partners.
</li><li>Develop and grow mutually beneficial customer relationships within and beyond the lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
</li><li>Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
</li><li>Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.
</li><li>Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
</li><li>Provide mentoring for new Johnson &amp; Johnson Neurovascular commercial team members as requested.
</li><li>Respond daily to requests by email from customers, practitioners and partners.
</li><li>Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
</li><li>Maintain Safe Fleet standards according to Company guidelines.
</li><li>Communicate business related issues or opportunities to next management level.
</li><li>Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. 
</li></ul> 
Required Qualifications:
<ul><li>A minimum of a Bachelor&rsquo;s degree, or four (4) years of relevant professional work/military experience
</li><li>A minimum of two (2) years of clinical or technical work experience in a patient care or hospital environment
</li><li>A valid driver&rsquo;s license issued in the United States
</li><li>Must demonstrate endovascular procedural knowledge
</li><li>Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements
</li><li>Will be required to maintain advanced clinical knowledge of hemorrhagic and acute ischemic stroke imaging, technical knowledge of NV devices, advancements, and the business landscape
</li><li>Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
</li><li>May be required to lift up to 60 lbs
</li><li>This position will be field based. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally
</li></ul>Preferred Qualifications:
<ul><li>Previous Neurovascular experience or peripheral vascular experience/ Neurovascular surgery experience - highly preferred</li><li>
Experience working with highly complex technical systems and/or working in a critical patient care setting
</li></ul>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 
 
Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. 
At Johnson &amp; Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time. 
Here&rsquo;s what you can expect:<ul><li>
Application review: We&rsquo;ll carefully review your CV to see how your skills and experience align with the role.</li><li>
Getting to know you: If there&rsquo;s a good match, you&rsquo;ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.</li><li>
Interviews with the team: If you move forward, you&rsquo;ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.</li><li>
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.</li><li>
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these. 
</li></ul> 
At the end of the process, we&rsquo;ll also invite you to share feedback in a short survey &mdash; your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson &amp; Johnson. We&rsquo;re excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor Selection</div>

Clinical Account Specialist (Atlanta, GA) - Johnson & Johnson MedTech, Neurovascular

<div>Position Purpose:
The Media Specialist coordinates and supports implementation of omni-channel media campaigns and tactics including supporting the execution and optimization of in-house digital media components of those campaigns. Responsibilities include implementation of campaign objectives, strategies and tactics, including trafficking of campaigns and reporting; and stewardship of media plans in conjunction with marketing goals. Position supports both channel and campaign activations and reporting. Key contributor to program tracking and timelines. 
Key Responsibilities:<ul><li>
45% Campaign Management - Manage some components of digital media campaigns directly, including bidding, targeting, ad creation, analysis and reporting, etc. Support test &amp; learn agendas</li><li>
40% Paid Media Management - Support omni-channel paid media planning, buying and reporting for all programs and campaigns</li><li>
15% Stakeholder Management - Organizational Alignment/Relationships; Build relationships with key internal and external stakeholders, including media and platform partners, agencies, etc. Document an utilize best practices</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager Advertising Operations</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Previous experience working with large established digital properties and platforms (Facebook, YouTube, etc.) and experience with newer or niche properties a major plus</li><li>
1+ years of experience actively managing and implementing large Paid Digital budgets at an agency and/or large retailer</li><li>
Previous experience with retail media activations and analytics</li><li>
Solid understanding of technical pieces of digital marketing such as website analytics, audiences, data feeds, tracking codes, etc.</li><li>
Presentation and writing skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Media Specialist - Orange Apron Media

<div>Position Purpose
The Collections Specialist will support our Pro Trade Credit program. In this role, you will manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers. The goal is to recover outstanding revenue while maintaining positive relationships with our professional trade partners. Success in this role will be measured by timely recovery rates, customer satisfaction scores, and adherence to compliance standards, ensuring clear benchmarks for performance. The specialist will handle the full cycle of delinquency management&mdash;from initial outreach and dispute resolution to negotiating payment plans and preparing accounts for legal escalation or lien actions when necessary. Throughout this process, you will also collaborate closely with departments such as Legal and Sales to ensure a holistic and coordinated approach to collections and account management.
Key Responsibilities &ndash;
<ul><li>30% - Outreach &amp; Negotiation: Conduct high-volume outbound calls and emails to commercial customers with past-due balances. Negotiate payment commitments and follow up to ensure promises are kept.</li><li>
30% - Account Reconciliation: Research and resolve billing discrepancies, missing purchase orders (POs), or proof-of-delivery (POD) disputes that are holding up payment.</li><li>
20% - Risk Management: Monitor aging reports weekly to identify high-risk accounts. Place accounts on &quot;Credit Hold&quot; according to company policy and communicate status changes to the Sales team.</li><li>
10% - Legal &amp; Lien Initiation:<ul><li>
Identify accounts that have exhausted all internal collection efforts.<ul><li>
Lien Actions: Monitor job-specific lien deadlines. Gather necessary documentation (invoices, contracts) to initiate the preliminary notice or lien filing process for review by the Credit Manager/Legal team.</li><li>
Referrals: Compile comprehensive credit files (notes, call logs, skip-tracing results) to package accounts for referral to third-party collection agencies or attorneys.</li></ul></li></ul></li><li>
10% - Documentation: Maintain detailed, legally defensible notes on all collection activities within the ERP/Credit software.</li></ul>
Preferred Qualifications<ul><li>
2+ years of experience in B2B collections, Accounts Receivable, or a related finance role. (Construction or Trade industry experience is a strong plus).</li><li>
Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran).</li><li>
Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train).</li><li>
Soft Skills: Strong negotiation skills with the ability to remain professional under pressure. Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk.</li></ul></div>

Collections Specialist

VIPdesk Connect

<div>
 VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering &ldquo;more human&rdquo; customer service. Our core values are central to how we do business. That&rsquo;s why we have partnered with some of the world&rsquo;s best iconic brands to provide an elevated customer experience.
 
 
 The Order Entry Specialist is responsible for accurately entering and managing retail customer orders within company systems. This role supports daily operations by ensuring order details are complete, accurate, and processed within established timelines.
 
 
 Working in a fast-paced, deadline-driven environment, this role reviews incoming orders, determines order type and priority, and enters orders into the appropriate systems. The role also includes identifying and resolving discrepancies and working with internal teams to keep orders moving efficiently. Success requires strong attention to detail, consistency, and the ability to manage high-volume work while maintaining accuracy and quality.
 
 
 
 
 This is a remote, work-at-home position.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Order Processing &amp; Data Entry (95%)
 
 
 
 <ul>
 <li>
 Review incoming order submissions and determine appropriate order type and system routing
 </li>
 <li>
 Assess order priority based on defined SLAs and business requirements
 </li>
 <li>
 Accurately enter and update orders in the appropriate systems (ERP, order management systems, AS400)
 </li>
 <li>
 Review order details (SKUs, pricing, quantities, size breakdowns) to ensure accuracy and resolve any discrepancies
 </li>
 <li>
 Manage high-volume order entry while meeting SLAs and turnaround expectations
 </li>
 <li>
 Maintain accurate records of order activity and follow up on incomplete or pending orders
 </li>
 <li>
 Follow established processes, documentation standards, and system workflows
 
 
 
 </li>
 </ul>
 
 Communication &amp; Support (5%)
 
 
 
 <ul>
 <li>
 Reach out to appropriate teams to resolve incomplete or incorrect order information
 </li>
 <li>
 Communicate effectively to ensure timely resolution of order-related issues
 </li>
 <li>
 Provide updates on order status as needed
 </li>
 <li>
 Work with team members and leadership to ensure orders are processed accurately and on time
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 2+ years of data or order entry experience required
 </li>
 <li>
 Strong typing skills with a focus on speed and accuracy
 </li>
 <li>
 Experience working in Microsoft Excel or Google Sheets
 </li>
 <li>
 Strong attention to detail with the ability to identify errors and inconsistencies
 </li>
 <li>
 Ability to manage multiple tasks, prioritize effectively, and meet deadlines
 </li>
 <li>
 Strong communication skills with the ability to work both independently and collaboratively
 </li>
 <li>
 A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
 </li>
 <li>
 Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
 
 
 
 </li>
 </ul>
 
 Preferred Qualification
 
 
 
 <ul>
 <li>
 Experience with retail order entry, including multi-line orders and size scale management
 </li>
 <li>
 Experience working within order management systems
 </li>
 <li>
 Experience with AS400 and Zendesk preferred
 </li>
 <li>
 Experience working within SLA-driven or high-volume environments
 
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT &amp; EXPECTATIONS
 
 
 
 <ul>
 <li>
 Reliable and consistent in attendance, with the ability to meet scheduled hours and deadlines
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment, including seasonal peaks
 </li>
 <li>
 Comfortable performing repetitive tasks while maintaining focus and accuracy
 </li>
 <li>
 Self-motivated and able to work independently in a remote environment
 </li>
 <li>
 Open to feedback, coaching, and continuous improvement
 
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer&rsquo;s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It&rsquo;s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.
 
 
 
 VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company&rsquo;s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
 
 
 
 
 VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 Rate for the Order Entry Specialist, Level : $16 per hour
 
 
 Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance.
</div>

Order Entry Specialist (Remote)

Case Technologies

Job Title: Customer Experience Sr. AnalystJob OverviewThe Customer Experience Sr. Analyst supports the Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.The Sr. Analyst acts as a key insights partner &mdash; producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements. Employees may be required to perform other job-related responsibilities to help the department achieve its goals.ResponsibilitiesCustomer Experience Insights &amp; Analysis:<ul><li>Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.</li><li>Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.</li><li>Perform deep-dive assessments comparing Roadside vs. CCC experience drivers.</li><li>Identify journey bottlenecks and operational friction points impacting customer satisfaction.</li><li>Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.</li></ul>Reporting &amp; Executive Communication:<ul><li>Develop weekly and monthly insights dashboards and summary reports in Power BI.</li><li>Build executive-ready narratives that connect customer sentiment to operational behavior.</li><li>Present insights to leadership in clear, concise, and visually compelling formats.</li></ul>Cross-Functional Partnership:<ul><li>The Sr. Analyst will identify and share relevant customer insights with:</li><li>Parts</li><li>Engineering Services</li><li>After-Sales Business Development (ASBD)</li><li>This includes</li><li>Highlighting product, parts, or engineering-related dissatisfaction themes.</li><li>Supporting root cause analysis beyond CCC operations.</li><li>Flagging recurring systemic breakdowns affecting service and retention.Tools &amp; Platforms:</li><li>Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.</li><li>Maintain data accuracy and integrity across reporting sources.</li><li>Support forecasting, predictive trending, or ad-hoc analysis based on business needs.</li></ul>QualificationsRequired<ul><li>Bachelor&rsquo;s degree in Business, Analytics, Communications, Psychology, or equivalent experience.</li><li>2&ndash;4 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.</li><li>Proficiency in Power BI, Microsoft Copilot &amp; AI-enabled tools</li><li>Experience with Medallia, Salesforce, or similar CX platforms.</li><li>Strong analytical abilities with an ability to simplify complexity.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills and ability to prioritize in a fast-paced environment.</li><li>Demonstrated ability to work collaboratively and influence cross-functional partners.</li><li>Preferred</li><li>Experience in automotive, luxury, or high-expectation customer service environments.</li><li>Familiarity with predictive analytics or VOC methodology.</li><li>Experience with call center operations or roadside assistance operations.</li><li>Knowledge of journey mapping or service design principles.</li><li>Competencies</li><li>Customer-centric mindset</li><li>Analytical and detail-oriented</li><li>Insight storytelling &amp; executive communication</li><li>Collaborative partnership</li><li>Continuous improvement focus</li><li>Strong data literacy</li></ul>Hybrid Requirement - Onsite at Sandy Springs OfficePay: From $20.00 per hourWork Location: Hybrid remote in Atlanta, GA 30328

Customer Experience Sr. Analyst

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