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operations experience manager

operations manager

pro experience managers

The Home Depot

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Managers

Nowthatstv

About UsWe are a fast-growing reality television network focused on delivering raw, engaging, and culturally relevant content. We bring real stories to life through bold, unfiltered storytelling&mdash;and our editors are at the center of shaping that narrative.Position OverviewWe are seeking a talented and fast-paced Video Editor to join our production team. This role is perfect for someone who understands how to turn hours of unscripted footage into compelling, high-energy content. You&rsquo;ll play a key role in crafting storylines, pacing drama, and bringing each episode to life.Key Responsibilities<ul><li>Edit reality TV content from raw footage into polished episodes and clips</li><li>Shape storylines, pacing, and emotional beats in unscripted content</li><li>Collaborate closely with producers and directors to execute creative vision</li><li>Cut scenes for drama, tension, humor, and engagement</li><li>Sync and organize multi-camera footage and audio</li><li>Add music, sound effects, graphics, and basic color correction</li><li>Manage large volumes of footage and maintain organized project files</li><li>Meet tight deadlines in a fast-paced production environment</li><li>Incorporate feedback quickly and efficiently</li></ul>Qualifications<ul><li>Proven experience editing reality TV, documentaries, or digital content</li><li>Proficiency in editing software (Adobe Premiere Pro, Final Cut Pro, or similar)</li><li>Strong storytelling instincts and understanding of pacing</li><li>Experience working with multi-cam footage and unscripted formats</li><li>Ability to work under tight deadlines without sacrificing quality</li><li>Strong attention to detail and organizational skills</li><li>Good communication and collaboration abilities</li></ul>Preferred Qualifications<ul><li>Experience with reality TV or social-first content platforms</li><li>Basic motion graphics skills (After Effects or similar)</li><li>Knowledge of color grading and audio mixing</li><li>Familiarity with fast-turnaround content workflows</li><li>Understanding of viral content and audience engagement trends</li></ul>What We&rsquo;re Looking For<ul><li>Creative storyteller, not just a cutter</li><li>Strong sense of timing, music, and emotional impact</li><li>Someone who understands culture, energy, and audience attention</li><li>Efficient, reliable, and able to handle pressure</li></ul>CompensationProject Rate &ndash; based on experienceHow to ApplyPlease submit:<ul><li>Resume</li><li>Editing reel (required)</li><li>1&ndash;2 examples of reality or unscripted content</li><li>Brief note about your editing style and experience</li></ul>Work Location: In person

In House Editor

AD HAIR EXPERIENCE

&lt;Job Summary&gt; Are you passionate about capturing compelling visuals that tell a story and evoke emotion? We are seeking a talented Freelance Photographer to bring creative vision and technical expertise to our diverse projects. As a vital part of our creative team, you will produce stunning images and videos that resonate across social media, marketing campaigns, and editorial content. This flexible role offers the opportunity to work on exciting assignments, showcase your artistry, and develop your portfolio while enjoying the freedom of freelance work. Your eye for detail, mastery of editing tools, and ability to adapt to various styles will be essential in elevating our visual storytelling.&lt;Duties&gt;<ul><li>Capture high-quality photographs and videos across various settings, including events, products, portraits, and editorial shoots</li><li>Edit and manipulate images using Adobe Lightroom, Adobe Photoshop, Capture One, and other Adobe Creative Suite tools to enhance visual appeal</li><li>Conduct post-production work such as color correction, retouching, photo manipulation, and video editing with Adobe Premiere and Final Cut Pro</li><li>Collaborate with art directors, clients, and team members to understand project goals and deliver tailored visual content</li><li>Manage color management workflows to ensure consistency across all media formats</li><li>Film engaging video content for social media platforms, promotional campaigns, or client projects</li><li>Maintain organized archives of all raw footage and edited files for easy access and future use</li><li>Stay updated on current photography trends, techniques in videography, and emerging editing software to continually refine your craft</li></ul>&lt;Requirements&gt;<ul><li>Proven experience in professional photography and videography with a strong portfolio demonstrating versatility across different styles</li><li>Proficiency in Adobe Lightroom, Adobe Photoshop, Capture One for photo editing; Adobe Premiere and Final Cut Pro for video production</li><li>Solid understanding of color theory and color management principles to produce visually cohesive content</li><li>Skilled in post-production techniques including photo manipulation, retouching, and video editing workflows</li><li>Ability to operate filming equipment such as DSLRs or mirrorless cameras, stabilizers, lighting setups, and audio gear</li><li>Knowledge of social media management strategies to create content optimized for various platforms</li><li>Excellent communication skills to interpret client needs clearly and deliver exceptional results on deadline</li><li>Self-motivated with strong organizational skills to manage multiple projects simultaneously in a freelance capacity</li></ul>Join us as a Freelance Photographer if you're eager to craft captivating visuals that inspire audiences worldwide! Bring your creative energy and technical prowess to a dynamic environment where your talent makes an impact.Pay: From $30.00 per hourWork Location: In person

Freelance Photographer

Skin Med Spa

Job Overview We are seeking a skilled and dedicated Laser Technician to join our dynamic team. The ideal candidate will have a strong background in esthetic laser treatments and a passion for providing exceptional client care. As a Laser Technician, you will be responsible for performing various laser treatments while ensuring the highest standards of safety and sanitation. Your expertise will contribute to enhancing our clients' beauty and confidence.Duties<ul><li>Perform esthetic laser treatments with precision and care, ensuring client comfort and safety.</li><li>Maintain a clean and sanitized work environment in compliance with health regulations.</li><li>Provide additional services such as body waxing, hair threading, and nail care as needed.</li><li>Assist clients with post-treatment care instructions and follow-up appointments.</li><li>Stay updated on the latest techniques in laser technology and beauty treatments.</li><li>Collaborate with other beauty professionals, including cosmetologists and barbers, to provide comprehensive services.</li><li>Document treatment plans and client progress accurately in salon software.</li></ul>Experience<ul><li>Proven experience in esthetic laser treatment is preferred; certification in laser technology is a plus.</li><li>Background in cosmetology is highly desirable.</li><li>Strong understanding of sanitation practices within a salon environment.</li><li>Excellent communication skills to interact effectively with clients and team members.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail.</li><li>Morpheus8 and Candela GENTLE PRO MAX knowledge is a must.</li><li>Monday to Friday availability</li></ul>Join our team as a Laser Technician, where your skills will make a significant impact on our clients' lives!Job Types: Part-time, ContractPay: $24.00 - $28.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Ability to Commute:<ul><li>Miami, FL 33181 (Required)</li></ul>Ability to Relocate:<ul><li>Miami, FL 33181: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Medical Aesthetician/Laser Technician

Creand Wealth Management (Beta Capital)

<div>
 
 Creand Wealth Management is looking for an experienced Operations Manager for our Brickell office. As a member of the Operations Department, you will support the Chief Operations Officer to provide best-in-class service to both Broker Dealer and Registered Investment Advisory clients. You will have the opportunity to develop your own skill set while collaborating across all teams within the firm, including senior management. You will help the Firm ensure the success of critical Operations functions following the rules of our regulators (FINRA, The SEC and Auditing). You will participate in the development of challenging new processes and the implementation of amending present processes.
 
 
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 <ul>
 <li>
 Oversee the Broker dealer Operations, including self-clearing, settlements, and custody functions.
 </li>
 <li>
 Monitor and resolve trade breaks, fails, and reconciliation discrepancies
 </li>
 <li>
 Oversee daily cash and position reconciliations
 </li>
 <li>
 Ensure compliance with SEC, FINRA, and other regulatory requirements
 </li>
 <li>
 Respond to audit request from Regulators.
 </li>
 <li>
 Proactive seek ways to improve current processes and reporting to senior management
 </li>
 <li>
 Support Operations Department with ad hoc reporting.
 </li>
 <li>
 Crosstrain within the Operations Department to know all roles and responsibilities.
 </li>
 <li>
 Support and act as the backup of the Chief Operations Officer in the oversight of the department and daily operations.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 3-5 years of industry experience in Broker-Dealer Operations.
 </li>
 <li>
 3-5 years of self-clearing experience.
 </li>
 <li>
 FINRA Series 99 required.
 </li>
 <li>
 FINRA Series 7 preferred.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Attention to detail at the highest level.
 </li>
 <li>
 Proficiency in Microsoft Suite of products, advanced proficiency in MS Excel.
 </li>
 <li>
 Excellent time management skills.
 </li>
 <li>
 Ability to work in a team environment, self-motivated and research capabilities.
 </li>
 <li>
 Pro-active, detail-oriented and organized.
 </li>
 <li>
 Higher level analytical and problem-solving skills.
 </li>
 <li>
 Experience working with DTC/Euroclear systems.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 High level of integrity, confidentiality and judgment.
 </li>
 <li>
 Ability to multi-task and prioritize task in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and associates
 
 .
 
</div>

Operations Manager

Phillip and Patricia Frost Museum of Science

<div>Guest Experience Floor Supervisor (Full - Time)
ROLE &amp; LEVEL/GRADE: A3/3 
Department: Guest Experience 
Reports To: Vice President of Guest and Security Operations
SALARY: $18.00 per hour
Must be available to work 9am-7pm. Must be available on weekends and holidays.
SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Responsible for supporting floor operations as necessary, including exhibit and sales floor coverage.Communicates effectively with other Guest Experience Managers, Membership, Retail, Food Service, Security and Facilities personnel to provide consistent coverage and smooth operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Responds immediately to all guest complaints and issues using best judgment to resolve.</li>
<li>Monitor team performance, reporting any issues that arise during the shift to management.</li>
<li>Assists with training new staff.</li>
<li>Responsible for assisting in weekly preparation of guest experience team schedules, including special events scheduling; ensures that schedules are prepared accurately and on a timely basis.</li>
<li>Maintains accurate records for employees in regard to attendance, approving requests for time off, shift trades and drops.</li>
<li>Provides additional guest experience floor support (both front of the house and back of the house) as needed.</li>
<li>Act as sales lead for guest experience team.</li>
<li>Assists with enforcing company safety policies</li>
<li>Other duties as assigned</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul><li>Associate&rsquo;s or bachelor&rsquo;s degree, or 1-3 years of comparable experience in a hospitality/attraction environment</li>
<li>Experience with scheduling software programs; Microsoft Office and Excel</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Must present a mature, professional appearance with strong verbal communication skills</li>
<li>Must have the ability to maintain and project a calm, outward demeanor under stressful situations</li>
<li>Must demonstrate attention to detail in all matters</li>
<li>Must be able to enforce company safety policies</li>
<li>Ability to work evenings, holidays and weekends as scheduled</li>
<li>Oversee and assist with floor operations as needed or in the Managers absence</li>
<li>Fluency in English language (oral and written) required; oral fluency in Spanish strongly preferred</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work time will be split between working in an open office setting and on the floor. Exposure to outdoor activities is often requested.
CLEARANCE REQUIREMENTS
<ul><li>Background clearance</li>
<li>Drug screening as part of the Drug Free Workplace Program</li>
</ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. Frost Science values a diverse and inclusive workplace. If you are excited about this role but your experience doesn&rsquo;t align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.</div>

Guest Experience Floor Supervisor (Full-Time)

Care Options For Kids

<div>Care Options for Kids (COFK) connects leading home care specialists with families to provide best-in-class nursing, therapy, and school-based services. We seamlessly integrate into clients&rsquo; lives by bringing individualized care to where they live, work, and play. 
 
Care Options for Kids is looking to hire a dynamic healthcare sales professional. This person will utilize their clinical knowledge, communication skills, and marketing abilities to initiate one-on-one dialogue with referral sources, families, and prospective clients to help explain and educate on home health services, while also supporting sales and marketing through educational programs, meetings, and presentations to assigned hospitals. 
 
Responsibilities of the Position 
1. Develops and maintains a professional relationship with referral sources, medical professionals, and other health care providers and facilities throughout the Southeast Florida area 
2. Develops sales and marketing strategies and objectives and forecasts sales projections 
3. Develops new referrals for the company including, but not limited to, acute hospital outpatient practices, pediatric and adult Medicaid MCO case managers, commercial insurance case managers, and school districts 
4. Promotes COFK&rsquo;s services by clearly articulating the features and benefits of the company 
5. Coordinates safe discharges of pediatric and adult clients to the home setting 
6. Assists the clinical liaison team with the overflow of referrals 
7. Participates in various marketing functions 
8. Performs other duties as assigned by supervisor 
Job Conditions 
1. Position may be stressful in terms of meeting deadlines 
2. Travel is required 
 
Qualifications 
1. Must hold a current license in good standing in the state of practice 
2. Bachelor&rsquo;s degree preferred 
3. Some experience with pediatric home health is preferred 
4. Sales/marketing experience in health care preferred 
5. Three or more years of health care sales/marketing experience preferred 
6. Strong leadership and organizational skills, and excellent interpersonal skills 
7. Must demonstrate exceptional verbal, written, and presentation skills 
COFK Perks* 
 Personal Time Off 
 Health Insurance, Dental, and Vision Plans 
 401k Retirement Plan 
 Survivor Benefits Plan 
 Supplemental Insurance 
* COFK reserves the right to make changes to these offerings and policies at any time. 
Work Location: In person/hybrid 
Job Type: Full-time 
 
Benefits:
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>Medical Specialty:
<ul><li>Critical &amp; Intensive Care</li>
<li>Home Health</li>
</ul>Physical Setting:
<ul><li>Acute care</li>
</ul><div>Salary:</div>
<ul><li>$65,000.00 to $75,000.00/year</li>
</ul>Supplemental Pay:
<ul><li>Bonus opportunities</li>
</ul>Work Location: Hybrid remote in Miami, FL</div>

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