sales executive

sales manager

marketing manager

product manager

account manager

product manager e commerce

Amazon

<div>
 
 Description
 
 
 
 As digital payments evolve in the Middle East (MENA), organizations are going through digital transformation and looking for simpler, safer, and affordable ways to process payments, coupled with a change in consumer behavior in favor of paying for products and services online. Amazon Payments is at the forefront of innovation, re-imagining payments in the MENA region. At Amazon, we have a long history of providing innovative solutions for our customers. We build trusted, simple, and affordable payment experiences for our customers and solve for challenges such as increasing electronic payment coverage, increasing purchasing power at checkout, mitigating transactional risks, and offer payment insights.
 
 
 We are seeking a senior and experienced Business Development Manager to join Amazon.sa Payments team in KSA. This is a crucial role which will be at forefront of both Internal leaderships/stakeholders and external ecosystems (banks, regulators, payment providers etc) to shape the growth and development of payments for Amazon shopping in Saudi Arabia. The role will drive the key goals, P&amp;L, roadmap prioritization, external partnerships and internal stakeholder management.
 
 
 This role is based out of Riyadh, KSA.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Operate Payments goals and P&amp;L in collaboration with Payments Country Lead. These goals and initiatives are across improving payment experience, affordability, access, engagement and reducing costs.
 </li>
 <li>
 Contribute in Payments product strategy and the prioritization for the country, across different payment products &amp; programs.
 </li>
 <li>
 Lead specific payment programs end to end, including its strategy, P&amp;L and initiatives.
 </li>
 <li>
 Foster partnership strategies in the KSA Payments ecosystem to enhance the payment offering of Amazon.sa
 </li>
 <li>
 Secure, sign-up, and manage working relationships with Payment partners. Negotiate and finalize business contracts with partners, ensuring favorable terms for Amazon.sa.
 </li>
 <li>
 Stay informed about industry trends, regulations, and emerging technologies in the fintech and payments space.
 </li>
 <li>
 Represent Amazon.sa at Payment&rsquo;s industry events and conferences to build and maintain relationships with key stakeholders.
 </li>
 <li>
 Represent Payment&rsquo;s team internally to larger Amazon.sa team. Collaborate with internal Payments Team (Product, Finance, Legal, and Ops) and broader Amazon.sa team (leadership, marketing, finance) to achieve the goals and objectives.
 </li>
 <li>
 Contribute to Payment planning for Amazon shopping events and key strategic programs. Contributes to the customer/market research and benchmarking studies, to provide localized inputs.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 MBA
 </li>
 <li>
 Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
 </li>
 <li>
 6+ years of professional or military experience
 </li>
 <li>
 Knowledge of Excel at an advanced level
 </li>
 <li>
 Strong understanding of payment ecosystems, including traditional banking, alternative payment methods, and emerging fintech solutions.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 6+ years of Payment Industry experience in partnership management, preferably in the banking, fintech, or e-commerce sectors.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Payfort Saudi Closed JSC - H71
 
 
 Job ID: A2905666
</div>

Sr. Business Manager, Amazon MENA Payments

Excel Career Solutions

Job Title: Product Manager &ndash; AzureLocation: Kingdom of Saudi Arabia Experience: Minimum 3+ years in Azure / Cloud solutions in KSARole Overview:We are looking for an experienced Product Manager &ndash; Azure to lead product strategy, execution, and adoption of Microsoft Azure solutions. The role involves managing end-to-end product lifecycle, aligning offerings with customer needs, and driving cloud transformation initiatives in the KSA market.Key Responsibilities:<ul><li>Define and drive the Azure product roadmap and go-to-market strategy.</li><li>Work closely with sales, technical, and delivery teams to design tailored cloud solutions.</li><li>Identify market opportunities, gather customer insights, and prioritize product features.</li><li>Oversee product lifecycle management from planning to execution.</li><li>Conduct competitive analysis and ensure product positioning aligns with business goals.</li><li>Build strong relationships with enterprise clients and key stakeholders.</li><li>Support presales activities including solution presentations, demos, and proposals.</li></ul>Requirements:<ul><li>Minimum 3 years&rsquo; experience in Azure / Microsoft cloud solutions in KSA.</li><li>Strong knowledge of Azure services (IaaS, PaaS, SaaS, Cloud Security, Modern Workplace).</li><li>Proven experience in product management or cloud solution sales.</li><li>Excellent business acumen, analytical, and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>Microsoft certifications (e.g., AZ-900, AZ-303/304, or similar) are a plus.</li><li>Fluency in English; Arabic is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Exposure to enterprise-level Azure projects.</li><li>Opportunity to grow within a technology-driven environment.</li></ul>Job Type: Full-timePay: &#65020;17,000.00 - &#65020;18,000.00 per monthExperience:<ul><li>Product Manager - Azure: 2 years (Required)</li><li>KSA region: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Product Manager - Azure

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
<div></div><div><div><div><div>Join Us at the Forefront of Product Management!
Who We Are: We are the business behind the world&rsquo;s brands. At Ingram Micro, we&rsquo;re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do: As a Product Manager - DELL, you&rsquo;ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:
<ul><li>Manage the vendor relations and business. Align with respective teams to drive business.
</li><li>Ensuring revenue growth, channel growth, and increased geographical reach for assigned products.
</li><li>Managing and maximizing the use of vendor marketing funds according to vendor contracts and systems.
</li><li>Designing reseller programs for different channel segments to ensure proper penetration and sales.
</li><li>Planning, strategizing, and executing sales initiatives through assigned sales resources.
</li><li>Monitoring sales pipelines and ensuring closures through sales teams.
</li></ul>What You Bring to the Role: We&rsquo;re looking for someone with:
<ul><li>A graduate degree with 7+ years of relevant industry experience.
</li><li>Experience in IT distribution within a multinational environment.
</li><li>Sales and sales-related certification on DELL products.
</li><li>Experience in vendor, channel, sales management, and People management.
</li><li>A strategic mindset with experience in geographic coverage and growth, business innovation, accountability, and business acumen.
</li></ul>Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together. 
#LI-SMR1</div></div></div></div></div>

Product Manager - DELL

<div>
 
 Description
 
 
 
 The Business Manager is a combination of business development and partnership management role, that requires, in-depth understanding of partnership lifecycle management, expertise in contract management and negotiations and exceptional client management and influencing skills. At Amazon Payment, this role will be responsible for identifying, onboarding and managing partners and making the voice of partner heard within our organization. Will require to work with all levels up to C-level in the partner organization.
 
 
 This role will be based out of Riyadh, KSA.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Proactively manage working relationship with existing partners (banks, card scheme, Alternative Payment Methods and Third Party Providers) Looking for a candidate with expertise in the online payment domain, preferably with not less than 5 years experience with Card Network, acquiring bank or Payment Service Provider.
 </li>
 <li>
 Maintain and enhance Amazon Payments standard operating procedures with partners.
 </li>
 <li>
 Follow up and resolve day-to-day operational and business escalations.
 </li>
 <li>
 Ability to negotiate preferential commercial and improve cost of payment with partners.
 </li>
 <li>
 Explore, evaluate and establish new partners&rsquo; channels and alliance requested by product and business team.
 </li>
 <li>
 Liaise with product, operation and business team to enhance User Experience with technical providers and financial institution.
 </li>
 <li>
 Boost merchant&rsquo;s KYC, banking requirement, onboarding process and turnaround time.
 </li>
 <li>
 Setup and conduct workshop and training with associated partners.
 </li>
 <li>
 work thoroughly with legal team to optimize the partnership agreement and reduce barriers resulting lengthy negotiation.
 </li>
 <li>
 Sign up, train and certify third party technical providers to support integrate enterprise merchants.
 </li>
 <li>
 Initiate regular review with partners&rsquo; channels.
 </li>
 <li>
 Propose automation procedures, customizable solutions and substitute manual processes.
 </li>
 <li>
 Excellent Arabic / English speaking and communication
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of business development, partnership management, or sourcing new business experience
 </li>
 <li>
 3+ years of developing, negotiating and executing business agreements experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience with sales CRM tools such as Salesforce or similar software
 </li>
 <li>
 Experience in setting up and managing a sales pipeline
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience interpreting data and making business recommendations
 </li>
 <li>
 Experience in online advertising or high-tech products/services
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Payfort Saudi Closed JSC
 
 
 Job ID: A3064339
</div>

Business Manager, Amazon Payments MENA

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a AVP - Contact Center Operations who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 This role will be responsible for overseeing the day-to-day operations of our multi-channel customer service center in Saudi Arabia. This pivotal role ensures that our KSA customers receive world-class support across all touchpoints (call, chat, email, social media) in line with our brand promise. Role will drive performance against key metrics (SLAs, CSAT, AHT), lead and develop a high-performing team, and implement strategic initiatives to optimize efficiency and enhance the overall e-commerce customer experience in the local market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 I. Operational Performance &amp; Efficiency
 
 
 <ul>
 <li>
 Develop and execute a comprehensive Customer Service and CX strategy tailored to the KSA e-commerce landscape, aligning with the company's overall business and growth objectives.
 </li>
 <li>
 
 KPI Management:
 
 Define, track, and consistently achieve critical Contact Center KPIs, including Service Level (SL), Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA) scores.
 </li>
 <li>
 
 Workflow Optimization:
 
 Continuously analyze contact center processes, identifying and implementing improvements to enhance efficiency, reduce costs, and streamline customer journeys, particularly for e-commerce-specific issues (order tracking, returns, refunds, payment issues etc).
 </li>
 <li>
 Ensure that all customer communication, knowledge base, and self-service tools are fully localized and professionally executed in both
 
 Arabic (essential)
 
 and English.
 </li>
 <li>
 
 WFM &amp; Staffing:
 
 Oversee Workforce Management (WFM) to ensure optimal staffing, scheduling, and resource allocation across all channels to meet fluctuating demand, especially during peak e-commerce seasons.
 </li>
 <li>
 
 Technology &amp; Systems:
 
 Act as the super-user/owner for all Contact Center technology (CRM, IVR, WFM tools). Ensure systems are configured and utilized effectively to support operational goals.
 </li>
 <li>
 Oversee the effective utilization of CRM, ticketing, and automation technologies to optimize service delivery.
 </li>
 <li>
 Handle high-level customer escalations, MCI and complex complaints with professionalism and final resolution.
 </li>
 </ul>
 
 
 
 
 
 II. Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and motivate the KSA Customer Service team, including supervisors and agents, to achieve high-performance metrics and deliver exceptional service quality.
 </li>
 <li>
 Oversee recruitment, training, and onboarding programs, ensuring the team is proficient in product knowledge, e-commerce processes, CRM systems, and KSA customer etiquette.
 </li>
 <li>
 Conduct regular performance reviews, provide constructive feedback, and establish clear career progression paths.
 </li>
 <li>
 Champion a customer-centric culture across the entire KSA organization.
 </li>
 </ul>
 
 
 
 
 
 III. Customer Experience
 
 
 <ul>
 <li>
 
 Voice of Customer (VoC):
 
 Analyze customer feedback, data, and call center trends to provide actionable insights to senior management and cross-functional teams (Logistics, Tech, Product) to drive continuous improvement in the e-commerce platform and service.
 </li>
 <li>
 
 Local Expertise:
 
 Ensure service delivery is culturally relevant and compliant with KSA business and consumer protection regulations.
 </li>
 <li>
 
 Escalation Management:
 
 Handle escalated and complex customer issues, and VIP complaints with professionalism, ensuring swift, effective, and compliant resolutions that reinforce brand trust.
 </li>
 </ul>
 
 
 
 
 
 IV. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with Product, Tech, Operations, and Logistics teams to implement process improvements that eliminate friction and enhance the overall e-commerce experience.
 </li>
 </ul>
 
 
 
 
 
 V
 
 .
 
 Compliance &amp; Quality:
 
 
 <ul>
 <li>
 Establish and enforce quality assurance standards for all customer interactions, ensuring adherence to company policies and local KSA consumer protection laws and regulations.
 </li>
 <li>
 Implement and maintain a robust quality monitoring and coaching program.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree, Operations Management, or a related field.
 </li>
 <li>
 
 Experience:
 
 Minimum of
 
 7 years of progressive experience
 
 in contact center/call center operations, with at least
 
 3 years in a management role
 
 for a high-volume operation, preferably within the
 
 e-commerce, retail, or tech industry.
 
 </li>
 <li>
 Proven track record of building and managing customer service operations in Saudi Arabia (KSA).
 </li>
 <li>
 
 Language:
 
 
 Bilingual fluency in Arabic (written and spoken) and English (written and spoken) is essential.
 
 </li>
 <li>
 
 Technical Proficiency:
 
 Knowledge of CRM platforms, IVR systems, and WFM tools.
 </li>
 <li>
 
 Leadership:
 
 Proven track record of leading, coaching, and motivating large teams to achieve challenging performance targets.
 </li>
 <li>
 Excellent conflict resolution, negotiation, and communication (written and verbal) skills.
 </li>
 <li>
 
 Analytical Skills:
 
 Strong analytical ability to translate raw data (KPIs, CSAT scores) into actionable operational strategies.
 </li>
 <li>
 
 KSA Market Knowledge:
 
 In-depth understanding of the KSA customer service landscape, consumer expectations, and local business practices.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in a regional (MENA) or international customer service environment and e-commerce background
 </li>
 <li>
 Certification in Contact Center Management
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

AVP - Contact Center Operations

ROOMCM

Job Description:We are seeking an experienced WordPress &amp; E-Commerce Manager to manage our WordPress website and fully coded online store. This role combines technical website management, UI/UX improvements, and social media content strategy.You will work collaboratively with other departments and designers, so the workload is shared, and you&rsquo;ll have the support needed to succeed. This is an excellent opportunity for a creative and tech-savvy professional looking to make an impact in a team-oriented environment.Responsibilities:<ul><li>Manage and update our WordPress website and custom-coded online store.</li><li>Oversee functionality, security, and performance for both platforms.</li><li>Implement UI/UX design enhancements to improve user experience.</li><li>Collaborate with marketing and design teams to create social media content.</li><li>Support and execute social media marketing strategies.</li><li>Create graphics or work with designers to deliver engaging visuals.</li></ul>Requirements:<ul><li>Minimum 3 years of proven experience managing both WordPress websites and e-commerce/online stores.</li><li>Strong knowledge of UI/UX principles.</li><li>Graphic design skills (Photoshop, Illustrator, Canva, or similar).</li><li>Experience in social media content creation and management.</li><li>Ability to collaborate effectively across departments.</li><li>Portfolio of previous work is required.</li></ul>Job Type: Full-time Location: Riyadh Experience Required: 3+ years (WordPress &amp; e-commerce management)Job Type: Full-timePay: From &#65020;5,000.00 per monthAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>WordPress &amp; e-commerce management: 3 years (Required)</li><li>Social Media Marketing: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

WordPress & E-Commerce Manager (with Social Media & Design Skills)

Explore 1138+ Product manager e commerce in Riyadh this October. Find roles across top companies and apply now to boost your career.

1138 product manager e commerce jobs IN Riyadh

Sr. Business Manager, Amazon MENA Payments

Sr. Business Manager, Amazon MENA Payments

Product Manager - Azure

Product Manager - DELL

Business Manager, Amazon Payments MENA

AVP - Contact Center Operations

WordPress & E-Commerce Manager (with Social Media & Design Skills)