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customer service representative Jobs in Indianapolis

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patient customer service representative

professional pharmaceutical sales representative

サイネオス・ヘルス

<div><div><div><p><b>Updated:</b> March 28, 2026<br>
<b>Location:</b> Indianapolis, IN, United States<br>
<b>Job ID:</b> 14618
</p><div><div>Not ready to apply?<br>
Join our Talent Network
</div></div><div><p><b>Description</b>
</p><p><b>You have what it takes: a competitive drive coupled with exceptional sales ability.</b></p>
<p>
In this role, you will be an integral part of a nationwide sales team developing and managing an assigned territory. You'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. You will:</p>
<ul>
<li>Proactively demonstrate and promote client&rsquo;s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient</li>
<li>Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client&rsquo;s brands</li>
<li>Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results</li>
<li>Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs</li>
</ul>
<p><b>Essential Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree</li>
<li>2 years&rsquo; pharmaceutical, medical device, medical diagnostic sales or business to business sales experience</li>
<li>Valid driver's license and the ability to travel as necessary, including overnights and/or weekends</li>
<li>Must live within territory or within territory boundaries.</li></ul>
<p><b>
Desired Requirements:</b></p>
<ul>
<li>Appropriate disease state experience (respiratory, immunology, diabetes, etc.)</li>
<li>Documented history and proven track record of sales success</li>
</ul>
<p>At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p>
<p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p>
<p>
Work Here Matters Everywhere | How are you inspired to change lives?</p>
<p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p>
<p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p><br>
400002465</p></div></div></div></div><div></div>

Professional Pharmaceutical Sales Representative

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>You have what it takes: a competitive drive coupled with exceptional sales ability.</b></p><p>
In this role, you will be an integral part of a nationwide sales team developing and managing an assigned territory. You'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. You will:</p><ul>
<li>Proactively demonstrate and promote client&rsquo;s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient</li>
<li>Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client&rsquo;s brands</li>
<li>Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results</li>
<li>Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs</li></ul><p><b>
Essential Requirements:</b></p><ul>
<li>Bachelor&rsquo;s degree</li>
<li>2 years&rsquo; pharmaceutical, medical device, medical diagnostic sales or business to business sales experience</li>
<li>Valid driver's license and the ability to travel as necessary, including overnights and/or weekends</li><li>
Must live within territory or within territory boundaries.</li></ul><p><b>
Desired Requirements:</b></p><ul>
<li>Appropriate disease state experience (respiratory, immunology, diabetes, etc.)</li>
<li>Documented history and proven track record of sales success</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p><br>
400002465</p></div>

Pride Health

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  The Science Team at Pride Health is currently supporting a client in the pharmaceutical industry and has opening of Customer Service Representative in Indianapolis, IN
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   Position Summary:
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  The Customer Service Representative acts as the primary liaison between the company and its customers, ensuring a high level of service through effective communication, problem-solving, and order management. This role is responsible for handling customer inquiries, processing orders, and resolving issues while collaborating with cross-functional teams.
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   Additional Details:
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   Pay range: $20 to $
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   22/hour on W2 as per your experience
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   Contract Length: 12 Months with the possibility of extension&nbsp;
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   Shift: 8am - 5pm&nbsp;EST, Onsite - Currently four (4) days per week &nbsp;
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   Key Responsibilities
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    Serve as the primary point of contact between the company and customers
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    Manage order entry, order status updates, product inquiries, complaints, pricing, shipping, and inventory-related requests
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    Communicate clearly and professionally with customers and internal teams via phone and written correspondence
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    Manage worklists, including raising internal tickets to resolve issues related to orders, shipping/tracking, product inquiries, and invoicing
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    Perform systematic problem-solving related to material records and master data
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    Coordinate and communicate price changes, review order reports, and collaborate with internal teams and customers
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    Educate customers on processes and direct them to appropriate resources
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    Oversee the customer order lifecycle from entry through delivery
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    Identify opportunities for process improvements and implement solutions
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    Handle complex and non-routine inquiries using adaptive problem-solving techniques
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    Resolve customer complaints and ensure timely responses to product and service inquiries
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    Investigate and resolve issues by interpreting policies and collaborating with internal departments
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    Identify recurring issues and provide insights to improve customer satisfaction
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    Contribute to maintaining a high-quality customer service culture
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    Participate in cross-functional meetings to review customer accounts and address ongoing issues
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    Support training of new team members and contribute to process improvement initiatives
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    May lead cross-functional projects or act as a liaison for business initiatives
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   Qualifications
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    Strong problem-solving skills with the ability to work independently
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    Ability to think critically and use multiple resources to gather information
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    Proactive communication and workload management skills
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    Quick learner, especially in a remote or fast-paced environment
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    Self-motivated and able to collaborate effectively across teams
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    Strong conflict resolution and decision-making abilities
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    Ability to manage multiple priorities and meet deadlines
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    Excellent verbal and written communication skills, including presentation skills
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    Strong organizational skills and attention to detail
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    Experience with ERP systems (e.g., SAP) preferred
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    Experience with cross-functional project leadership is a plus
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   Education &amp; Experience
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   Option 1:
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    Bachelor&rsquo;s degree (completed prior to start)
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    Minimum of 2 years of experience in customer service, client engagement, or sales
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  </li>
 </ul>
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   OR
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   Option 2:
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    High school diploma or GED
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    Minimum of 6 years of experience in customer service, client engagement, or sales
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  </li>
 </ul>
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   Must be authorized to work in the United States.
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   Pride Health offers eligible employees&rsquo; comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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    APPLY NOW!
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  <em>
   <u>
    <span>
     About Us
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    Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
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   We are comprised of&nbsp;specialized practices&nbsp;focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
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   We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
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   As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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  #RTA-ZR
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  JD-#SCIENCE
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  #RTA&nbsp;
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  #PHC
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CSV Customer Service Representative III

CBRE

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
<br>About the role
<br>The purpose of this position is to lead the CBRE Quality Representatives staff on a large prioritized client account. This role leads the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, ensures the integration and ongoing oversight aspects required by that QMS are appropriately performed by the CBRE Quality Representatives.
<br>This position collaborates with the client's Quality Assurance team leadership to support routine quality assurance and quality results. This position supports change, event & root cause analysis processes through review and/or approval actions. This role ensures all CBRE employees are qualified for the work they are performing.
<br>Lastly, this position is responsible for ensuring all master service agreement and quality agreement deliverables are implemented per those respective contract terms.
<br>This role is fully onsite in Lebanon, IN.
<br>What you’ll do
<br>Leads the day-to-day Quality and Compliance Team operations at one or more account sites. Monitors operations at each site and resolves compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement or Quality Agreement.
<br>Delivers and implements the CBRE compliance program and/or the client's compliance program. Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects for both CBRE and the client.
<br>Interfaces, partners, and interacts with both CBRE and the clients functional areas and leadership teams. Appropriately communicates quality and compliance initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately raises and notifies CBRE and client management of quality and compliance issues.
<br>Responsible for the inspection readiness program for the site. Inspection readiness may include periodic CBRE self inspection, client self inspections, or any external agency inspections like the FDA. Has the responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Accountable to the client and/or agency for audit observations and the associated corrective measures.
<br>Responsible for the vendor management program for the site. Has the responsibility to ensure all GxP service providers are qualified per the CBRE regulated vendor qualification process (as well as any client directed qualification program). Accountable for approving all necessary quality agreements with third party service providers and ensuring the ongoing oversight of those vendors is performed.
<br>Responsible for the training and qualification program for CBRE employees. Ensures that all employees are qualified for the role they perform.
<br>Trains CBRE account personnel on the use of elements within the Quality Management System. Ensures the QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client.
<br>Oversees the execution (maybe required to participate) and tracks the success of CBRE quality of service initiatives on the account for non-regulated services.
<br>Authors and negotiates terms of Quality Agreements with clients and vendors.
<br>Coordinates vendor management program and qualify GxP vendors, as needed.
<br>Investigates deviations/events, issues and manages Corrective/Preventative Actions. Participates in creation and management of changes.
<br>What you’ll need
<br>Bachelor's degree or equivalent related work experience. Minimum 5+ years related work experience required. Previous experience within a quality organization within Life Science Environment(s), Facilities Management and/or Pharmaceutical/ Biotech required.
<br>Previous leadership experience is nice to have.
<br>FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law.
<br>Must hold Quality in Pharmaceutical Manufacturing environment.
<br><br>
<b>About CBRE:</b><br>
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
<br><br>
<b>Disclaimer:</b><br>
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
<br><br>
<b>Equal Employment Opportunity:</b> CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
<br><br>
<b>Candidate Accommodations:</b> CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Quality & Compliance Manager- Pharmaceutical Manufacturing

Team Allied Distribution

<b>Position Description:</b> ABOUT TEAM ALLIED DISTRIBUTION
<br>Founded in 1976, Team Allied Distribution is the countrys leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
<br><br>
BENEFITS PACKAGE
<br>Team Allied Distribution offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, we provide life insurance, long-term and short-term disability coverage, and accidental death and dismemberment (AD&D) insurance. Our benefits also include a 401(k) plan and an Employee Stock Ownership Plan (ESOP).
<br>EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
<br>The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stock into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because employee-owners contribute no personal funds to the plan.
<br><br>
EMPLOYEE OWNER POSITION PURPOSE
<br>The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues, and make effective outgoing sales calls to generate sales and revenue for the company.
<br><br>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
<br>Process customer order files and process tracking / delivery information back to the customer in their required formats
<br>Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
<br>Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customer's needs
<br>Make effective outgoing sales calls to current and prospective customers
<br>Review current customer accounts to discover new sales opportunities
<br>AR Responsibilities - Prepare a daily Excel spreadsheet for check deposits and Credit Card payments.
<br><br>
SKILLS & QUALIFICATIONS
<br>Previous customer service experience required
<br>Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
<br>Good active listening skills
<br>Organization and time management
<br>Proficient in Microsoft computer skills
<br>Knowledge of inventory-based software is desired
<br><br>
<b>Work Environment:</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br>Office setting 80%
<br>Warehouse setting 20%
<br><br>
<b>Physical Demands and Abilities:</b><br>
The physical demands here are representative of those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br>Ability to consistently lift to 25 lbs and up to 70 lbs occasionally
<br>The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
<br>The ability to see details at close range (within a few feet of the observer) or at a distance
<br>The ability to exert maximum muscle force to lift, push, pull, or carry objects
<br>The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
<br>Ability to climb 12-14 ft platform ladders
<br>Ability to run, maneuver, navigate, or drive a vehicle
<br>Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
<br><br>
Team Allied reserves the right to modify this job description at any time based on business needs.

Customer Service Rep

REGENSTRIEF INSTITUTE

<div><h5 class="jobSectionHeader"><b>Position Overview / Purpose of Role</b></h5>
<h5 class="jobSectionHeader"><b>The Director Strategy and Research serves as a senior administrative leader within the Regenstrief Institute&rsquo;s research enterprise, responsible for advancing the organization&rsquo;s strategic priorities of advancing research, innovation, and partnerships. Reporting to the Chief Research Officer, this role leads and manages staff positions engaged in research projects, business development, and external and strategic communications, including public relations. The Director plays a key role in shaping and operationalizing Institute‑wide strategy for innovation, partnerships, and external engagement.</b></h5>
<h5 class="jobSectionHeader"><b>This position enables Institute investigators to translate their expertise in health services research, informatics, and real-world data science into high-impact partnerships, research opportunities, and external visibility through coordination and support. The Director will be a key point of contact that sustains strategic collaborations with healthcare companies, payors, technology developers, pharmaceutical firms, policymakers, media, and investors.</b></h5>
<h5 class="jobSectionHeader"><b>A successful candidates will bring:</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Experience operating at the intersection of research, external partners, and institutional leadership.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Comfort navigating ambiguity and aligning diverse stakeholders.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Credibility with both academic and non-academic audiences.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Experience working in strategic communications</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>This position is a hybrid working model with two (2) to three (3) days of onsite work at the Regenstrief Institute building in Indianapolis, IN based on business needs.</b></h5>
<h5 class="jobSectionHeader"><b>Key Responsibilities</b></h5>
<h5 class="jobSectionHeader"><b>Strategic Leadership &amp; Research Alignment</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Partners closely with the Chief Research Officer and Institute leadership to translate institutional research strengths into sustainable growth opportunities.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Leads the administration of the Office of Strategic Innovation in efforts to identify, prioritize, and execute strategic initiatives that align the Institute&rsquo;s research capabilities with market and societal needs.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Drives the development and refinement of Office of Strategic Innovation service lines to reflect evolving market opportunities and research priorities.</b></h5>
</li></ul><ul><li><h5 class="jobSectionHeader"><b>Within areas of responsibility, the Director has delegated authority to design processes, recommend priorities, and align resources in support of Institute strategy.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>External Partnerships &amp; Business Development</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Oversees and manages a high-value portfolio of external partnerships with healthcare service companies, payors, pharmaceutical firms, technology developers, investors, and other stakeholders.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Develops compelling value propositions, pricing strategies, and partnership models that drive revenue growth and research impact.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Works collaboratively with the Chief Research Officer and Institute leadership to identify and cultivate new partnership opportunities to expand non-federal research funding.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Collaborates cross-functionally (finance, grants, research centers, legal) to develop proposals, contracts, and partnership agreements.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Tracks, evaluates, and reports on performance metrics to inform strategy and continuous improvement.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>External &amp; Strategic Communications Leadership</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>With prioritization set by Institute leadership, oversees the execution of the organization&rsquo;s external and strategic communications through oversight of public relations and communication staff.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Develops and executes a comprehensive external communications strategy that elevates the organization&rsquo;s research impact, reputation, and thought leadership.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Develops procedures and policies to ensure consistent, clear, and compelling messaging across external audiences, including industry partners, policymakers, media, and the public.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>Stakeholder Engagement &amp; Representation</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Represents the Institute as a senior leader in external forums, strengthening institutional credibility and advancing strategic relationships</b></h5>
</li></ul><ul><li><h5 class="jobSectionHeader"><b>Builds and maintains strong relationships with key external stakeholders, including industry leaders, funders, and media.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Serves as a trusted advisor to executive leadership on strategy, partnerships, and external positioning.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>Team Leadership &amp; Organizational Development</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Leads and manages a multidisciplinary team spanning strategy, partnerships, and communications.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Provides direction, mentorship, and performance management to team members, fostering a culture of innovation, accountability, and collaboration.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Strengthens organizational capabilities in industry engagement, strategic communications, and translational research.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Aligns internal stakeholders across scientific, operational, and communications functions to ensure coordinated execution.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>Required Skills and Qualifications</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Bachelor&rsquo;s degree in business, public health, health services research, informatics, communications, or a related field; advanced degree preferred.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Minimum of seven (7) years of progressively responsible leadership experience.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Proven track record of managing multi-disciplinary, professional staff.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Demonstrated experience in financial planning and budgeting.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Demonstrated experience in strategic and/or external communications, public relations, or media engagement, preferably in a research, healthcare, or scientific environment.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Proven track record of building and managing high-impact external partnerships that drive revenue growth, research funding, and organizational visibility.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Strong understanding of the intersection between scientific research, innovation, and business operational needs.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Exceptional verbal and written communication skills, with the ability to translate complex research into compelling narratives for diverse audiences.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Demonstrated ability to support the development of, and execute on, strategic plans informed by data, market insights, and organizational priorities.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Strong relationship-building skills with the ability to influence across technical, scientific, and executive audiences.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to manage multiple priorities, stakeholders, and cross-functional initiatives in a fast-paced environment.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Working knowledge of legal and regulatory considerations related to partnerships, communications, and research activities helpful.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>Preferred Skills and Qualifications</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Experience in a pharmaceutical, diagnostic, therapeutic, healthcare delivery, or digital health organization, particularly within real-world evidence or research strategy functions.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Familiarity with research domains such as AI/ML evaluation, implementation science, health informatics, public health, healthcare delivery, or real-world evidence.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Experience leading or partnering closely with communications, marketing, or public relations teams in a complex organization.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>BENEFITS OF WORKING HERE</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Work with a variety of diverse professionals in the healthcare industry</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Free parking</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Paid holidays, vacation, and sick time</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Group Life and Voluntary Term Life insurance</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Long-term and Short-term Disability plans</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Employee Assistance Program (EAP)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Flexible Spending Account (FSA)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>403b Retirement Plan with gracious employer contributions</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Fitness program</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Pet insurance</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Qualified employer for loan forgiveness</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Please note sponsorship and/or relocation are not available for this position.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>REGENSTRIEF INSTITUTE REQUIRES ALL EMPLOYEES TO RECEIVE THE INFLUENZA VACCINATION ANNUALLY UNLESS APPROVED FOR EXEMPTION</i></b></h5></div>

Director Strategy and Research

Langham Logistics

<div><p>High-stakes leadership role requiring a mix of operational precision and complex pharmaceutical relationship management. This position is responsible for the P&amp;L and growth of accounts involving high value and service, where compliance and reliability are non-negotiable, as well as success of key performance indicators in conjunctions with warehouse general managers. The GM oversees the commercial health and operational alignment for enterprise-level life sciences customers (e.g., Pharma, Biotech, MedTech). You lead the strategy to integrate cold-chain logistics and regulatory-grade warehousing into a seamless, high-growth account loop through your strategic account managers and close relationship with warehouse general managers and business development.</p>
<p>
Key Outcomes Expected</p>
<p>
Life Science Commercial Stragtegy:</p>
<ul>
<li>Develop multi-year strategic account plans specifically for high-value pharma and medical device portfolios.</li>
<li>Identify opportunities for value-added services and existing business growth that supports our strategy for business development</li>
</ul>
<p>Quality and Compliance Integration:</p>
<ul>
<li> Ensure all account activities align with GDP (Good Distribution Practice) and cGMP standards.</li>
<li>Partner with Quality Assurance (QA) to manage customer experience and visibility to all reported issues, audits and CARS.</li>
<li>Partner with Operations Manager and Warehouse General Managers to create a clear and collaborative solution</li>
<li>Drive real-time visibility and data integrity initiatives, enabling clients to have confidence in our data.</li>
</ul>
<p>Operational &amp; Financial Leadership:</p>
<ul>
<li>Manage a cross-functional team of account managers and Customer Success specialists.</li>
<li>Coordinate with Warehouse GMs to effectively and strategically communicate customers&rsquo; needs</li>
<li>Working with Business Development for Quarterly and Annual Business Reviews</li>
</ul>
<p>Critical Skills and Knowledge</p>
<ul>
<li>Basic understanding of Warehouse Management Systems (WMS)</li>
<li>Exposure to Transportation Management Systems (TMS)</li>
<li>SAP or S/4HANA (preferred)</li>
<li>Microsoft Office / M365 proficiency</li>
<li>Strong customer service foundation and professionalism</li>
</ul>
<p>Education and Experience</p>
<ul>
<li>Bachelor&rsquo;s degree required; MBA or Master&rsquo;s in Healthcare/Logistics highly preferred. &middot;</li>
<li>10+ years in Senior Account Management or General Management, with at least 5 years specifically in the Life Sciences/Healthcare vertical.</li>
<li>Expertise in CRMs, advanced WMS platforms, and familiar with Life Sciences regulatory frameworks (FDA, EMA).</li></ul><br>
<div>
</div><p>Physical Requirements and Work Envrionment: Must be able to work in an office environment as needed and balance travel to support sales strategy. Work is performed in an office environment, either at Langham or at a client location, with some exposure to warehouse environment for client tours, etc</p>
<p>
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.</p><br>
Applicant Tracking Software by ExactHire: pvomqj6nxj4g6ld4k20g</div>

General Manager, Strategic Accounts

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