project manager

project coordinator

marketing coordinator

production manager

project director

program director

Azentio Software

<div><div><b>About Azentio</b></div><div><br>
</div><div>Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE&trade; (Universal Lending), AMLOCK&trade; (Anti-Money Laundering &amp; Compliance software suite), iMal, PREMIA&trade; Astra (Core Insurance software), ORION&trade; (Enterprise Resource Planning software) and MFUND Plus&trade; (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.</div><div></div><div><br>
Azentio offers a comprehensive range of products &ndash; serving core operations to modern digital needs &ndash; for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.</div><div><br>
</div><div>At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.</div><div><br>
</div><div><b>Job Title: </b>Program Director- Insurance</div><div><b>
Years of Experience:</b> 15-20 years</div><div><b>
Location:</b> Dubai</div><div></div><div><b><br>
Role Summary:</b></div><div>
We are looking for a highly experienced Project Director to lead large-scale, global projects for our insurance clients. The ideal candidate will bring strong project management expertise, a deep understanding of the insurance domain, and a proven record of managing complex, multi-location engagements within the IT services/product industry.</div><div></div><div><b><br>
What will you do?
</b></div><ul><div>Lead and manage end-to-end project delivery for large, global insurance accounts, ensuring on-time, on-budget, and high-quality execution.</div><div>
Act as the primary point of contact for key clients across regions, ensuring strong stakeholder engagement and satisfaction.</div><div>
Drive project governance, risk management, and change control processes to maintain operational excellence.</div><div>
Oversee cross-functional project teams across geographies, ensuring collaboration and alignment with business objectives.</div><div>
Manage P&amp;L ownership, project budgets, resource allocation, and contract deliverables.</div><div>
Develop and implement strategic account plans to ensure client retention and business growth.</div><div>
Ensure compliance with global delivery frameworks, standards, and security protocols.</div><div>
Mentor and guide project managers and leads to enhance team performance and leadership capability.</div></ul><div></div><div><b><br>
What skills required?</b></div><ul><div>
15&ndash;20 years of total experience, with at least 10+ years in project/program management roles.</div><div>
Strong background in IT services delivery and managing large-scale transformation or integration projects.</div><div>
Mandatory domain experience in Insurance (Life, P&amp;C, Health, or Reinsurance).</div><div>
Proven experience in managing US, Europe and Middle East based customers, with an understanding of global delivery models.</div><div>
Demonstrated expertise in stakeholder management, governance, and client communication at CXO level.</div><div>
Excellent understanding of project management methodologies (Agile, Waterfall, or Hybrid).</div><div>
Exceptional leadership, negotiation, and presentation skills.</div></ul><div><b>
Education</b></div><ul><div>
Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Business, or a related field.</div><div>
Project Management certification (PMP, PRINCE2, or equivalent) preferred.</div></ul><div></div><div><b><br>
What we Aim for?</b></div><div>
Azentio aims to be the leading provider of Banking, Financial Services &amp; Insurance (BFSI) &amp; Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East &amp; Africa &amp; United States. We will achieve this by:</div><div></div><ul><li><br>
Providing world class software products, built on the latest technologies.</li><li>Providing best in class customer service, built on a deep understanding of our domains and local nuances.</li><li>Being an employer of choice, attracting high quality talent.</li><li>Achieving top quartile growth and margins.</li></ul><div></div><div><b><br>
Azentio Core Values:</b></div><ul><div><b>
Customer centricity</b> - Put customers at the center of everything</div><div><b>
Innovation</b> - Keep looking for a better way</div><div><b>
Accountability </b>- Own your work, end-to-end</div><div><b>
Results </b>- Focus on outcomes, not just effort</div></ul><div>
We take <b>Pride</b> in all that we do and together we <b>Enjoy</b> the journey</div></div><div></div>

Program Director- Insurance

Netcracker

<p>The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.</p>
<p><strong>Principal Duties and Responsibilities:</strong></p>
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
<p><strong>Leadership </strong></p>
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
<p><strong>Experience and Requirements:</strong></p>
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
<p><strong>Education: </strong></p>
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

Prosports

<p><b>Job Title:</b> Head Football / Athletic Director<br/><b>Location:</b> UAE (Specific location based on PSA facility)<br/><b>Reports To:</b> CEO / General Manager</p><p><b>About PSA (ProSportsUAE):</b><br/>PSA is a leading youth sports academy dedicated to nurturing talent, developing skills, and fostering a passion for sports among young athletes. We focus on football, multi-sport programs, and holistic athlete development.</p><p><b>Position Summary:</b><br/>The Head Football/Athletic Director will oversee all football programs and athletic operations within PSA, ensuring the highest quality of coaching, player development, and operational excellence. This role combines leadership, strategic planning, and hands-on coaching to drive growth, performance, and engagement across all football and athletic initiatives.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage the football academy, ensuring a structured, age-appropriate development pathway for all players.</li><li>Develop, implement, and monitor training programs, curricula, and performance standards aligned with international best practices.</li><li>Recruit, train, and mentor coaches, fostering a high-performance culture and professional development.</li><li>Plan and oversee competitive opportunities, tournaments, and events to provide players with exposure and experience.</li><li>Manage athletic operations including scheduling, facility usage, equipment, and compliance with health and safety standards.</li><li>Collaborate with marketing and communications teams to promote programs and engage the community.</li><li>Monitor athlete progress, provide feedback to parents, and maintain records of development and performance.</li><li>Ensure adherence to safeguarding policies, ethical standards, and PSA&rsquo;s mission and values.</li><li>Stay updated with global football trends, coaching methodologies, and youth development strategies.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Sports Science, Physical Education, or related field (Master&rsquo;s preferred).</li><li>Proven experience as a Football Director, Head Coach, or Athletic Director in youth sports programs.</li><li>UEFA or equivalent coaching licenses highly preferred.</li><li>Strong leadership, communication, and organizational skills.</li><li>Experience in program development, talent identification, and team management.</li><li>Ability to work collaboratively with parents, staff, and external partners.</li></ul><p><b>Key Competencies:</b></p><ul><li>Strategic vision and ability to implement structured development pathways.</li><li>Strong interpersonal and mentoring skills.</li><li>Commitment to athlete-centered coaching and safeguarding practices.</li><li>Passion for youth development and football excellence.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary with performance incentives.</li><li>Opportunities for professional development</li><li>Access to state-of-the-art facilities and resources.</li><li>Being part of a leading youth sports academy shaping the next generation of athletes.</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED9,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have a valid driving license and a car</li></ul><p>Experience:</p><ul><li>Coaching/Leading: 6 years (Required)</li></ul><p>Language:</p><ul><li>English Professionally  (Required)</li></ul><p>License/Certification:</p><ul><li>AFC B Certificate (Required)</li></ul>

Head Football Coach/Athletic Director

Backbase Inc.

<p>As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Services, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.</p> What you'll do <p>In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.</p><p>You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.</p><p>As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.</p><p>With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.</p><p>A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working.</p> Who you are <ul><li>15+ years of professional experience;</li><li>Experience with large scale digital transformation (multi-million dollar engagements with 50+ FTE program team);</li><li>Commercial experience in identifying, shaping and selling complex Services engagements;</li><li>Expert-level understanding of Agile methodology;</li><li>8+ years managing external clients with the ability to manage multiple clients at once;</li><li>Experience developing and executing onboarding/training plans for your teams;</li><li>Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence</li><li>Strong written and verbal communication skills in English;</li><li>Willingness to travel 50-80% of your time;</li><li>6+ years of experience in Financial Services and/or Banking is a huge plus!</li></ul>

Delivery Director

American University in the Emirates

<p><strong>Job Title:</strong>Executive Director of Graduate Studies</p><p>Institution:American University in the Emirates (AUE)</p><p>Reporting To:Vice President for Research Position</p><p>Overview The American University in the Emirates (AUE) seeks an experienced and visionaryExecutive Director of Graduate Studiesto lead, develop, and enhance the quality and impact of the University's graduate programs. This role provides strategic direction, academic oversight, and administrative leadership for all Master's and Doctoral programs, ensuring alignment with institutional goals, regulatory requirements, and international standards. The Executive Director is responsible for academic policy development, student lifecycle management, faculty coordination, and research integration. A key function of this position is to cultivate a supportive, innovative, and globally engaged graduate education environment through collaboration with internal and external stakeholders, including colleges, industry, alumni, and government bodies.</p><p>Key Responsibilities Strategic and Academic Leadership</p><ul><li>Provide visionary leadership and long-term strategic planning for graduate studies at AUE.</li><li>Drive innovation in program design, curriculum development, and delivery of graduate programs.Policy, Compliance, and Accreditation</li><li>Develop, implement, and review graduate education policies and procedures in accordance with local (CAA) and international accreditation standards (e.g., SACSCOC, ABET, AACSB, NASAD, ACEJMC).</li><li>Oversee compliance with academic policies, regulations, and institutional governance structures.</li><li>Lead institutional and programmatic accreditation and reaccreditation processes related to graduate education.</li></ul><p>Graduate Program Oversight</p><ul><li>Oversee admissions criteria, progression benchmarks, thesis/dissertation processes, and graduation requirements.</li><li>Coordinate academic quality assurance and standardization across all graduate programs in collaboration with Deans and Program Directors.</li><li>Ensure the integrity and transparency of student assessment and supervision processes.</li></ul><p>Student Support and Services</p><ul><li>Manage graduate student services, including scholarships, research assistantships, academic advising, and professional development.</li><li>Oversee initiatives related to graduate student success, retention, and career readiness.</li><li>Support digital transformation in graduate student services for enhanced user experience and accessibility.</li></ul><p>Research, Reporting, and Data Analysis</p><ul><li>Maintain an active research portfolio and support graduate research initiatives.</li><li>Prepare strategic reports, benchmarking data, and performance indicators (KPIs) on enrollment, retention, completion rates, and research output.</li><li>Supervise thesis compliance and support processes.</li></ul><p>Stakeholder Engagement</p><ul><li>Build and sustain partnerships with industry, alumni, and government entities to ensure relevance and applicability of graduate education.</li><li>Represent AUE at academic forums, conferences, and strategic partnerships at national and international levels.</li></ul><p>Faculty Engagement</p><ul><li>Promote professional development, mentoring, and engagement of graduate faculty.</li><li>Foster cross-college collaboration and faculty participation in graduate governance.</li></ul><p>Supervisory Responsibilities</p><ul><li>Director of Thesis Support and Compliance</li></ul><p>Required Qualifications and Experience</p><ul><li>Ph.D. from a recognized, accredited institution.</li><li>Full Professor rank held for at leastfive years.</li><li>Minimum5 years of academic and administrative leadership, including2 years specifically in graduate education management.</li><li>Strong publication record in Scopus-indexed journals.</li><li>Proven experience supervising Master's and Ph.D. theses.</li><li>Chaired or actively served on doctoral viva committees.</li><li>Deep understanding of UAE and GCC higher education systems.</li><li>Demonstrated success in program development, accreditation, and research administration.</li><li>Experience in managing cross-functional academic teams and governance bodies.</li><li>Familiarity with national and international accreditation standards (CAA, SACSCOC, ABET, AACSB, NASAD, ACEJMC).</li><li>Bilingual proficiency (Arabic and English) is preferred.</li></ul><p>Skills and Competencies</p><ul><li>Strategic leadership and planning.</li><li>Academic and operational governance.</li><li>Strong communication and interpersonal skills.</li><li>Data-driven decision-making and reporting.</li><li>Organizational and administrative efficiency.</li><li>Familiarity with digital tools and systems in higher education.</li></ul><p><strong>To Apply:</strong>Interested candidates must submit their CV along with a link or file of their portfolio. Only shortlisted candidates will be contacted.</p><p><strong>About American University in the Emirates (AUE):</strong></p><p>The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.</p><p>AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.</p><p><strong>At AUE, we believe Nothing is Impossible is the Pathway to Success</strong></p><p>AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Engineering and Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.</p><p>The American University in the Emirates is accredited by<strong>SACSCOC</strong>(the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master's degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels</p><p>The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.</p><p>The<strong>College of Business Administration</strong>is a proud member of<strong>AACSB</strong>(The Association to Advance Collegiate Schools of Business),and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by<strong>AACSB</strong>) as of 2022.</p><p>The Bachelor of Computer Science in the<strong>College of Engineering and Technology</strong>is accredited by the Computing Accreditation Commission of<strong>ABET</strong>.</p><p><strong>NASAD</strong>(The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the<strong>College of Design</strong>, the designation of Substantial Equivalency with accredited programs in the United States.</p><p>AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Engineering and Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.</p>

Executive Director of Graduate Studies

Inception

OverviewAs Senior Manager   Program Management at Inception, you will report directly to the Director   Program Management and will be responsible for planning, executing, and overseeing development &amp; operational projects and programs that enhance efficiency, productivity, and business performance. You will collaborate with cross-functional teams to ensure projects are completed on time, within scope, and within budget.The opportunityThe Senior Manager   Program Management position involves managing multiple projects, coordinating with various departments, and implementing best practices to optimize operational processes. Your strategic thinking and organizational skills will help drive continuous improvement and operational excellence across the organization.Inception is the UAE s national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platforms utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&amp;D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.ResponsibilitiesAs Senior Manager   Program Management you will be responsible for driving the successful execution of operational projects and programs. Your role will include a wide range of activities focused on improving operational efficiency and effectiveness.Lead and drive end- to- end program management for high impact AI initiatives.Plan, execute, and oversee operational projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.Work closely with cross-functional teams, including product, operations, finance, IT, HR, and other departments, to ensure alignment and collaboration on project objectives.Facilitate effective communication and coordination among stakeholders to achieve project goals.Act as a liaison between different teams to resolve conflicts, manage dependencies, and ensure smooth project execution.Implement best practices and continuous improvement methodologies to optimize operational processes.Develop and document standard operating procedures (SOPs) to ensure consistency and compliance across the organization.QualificationsSkills and attributes for successBachelor's degree in Computer Science, Engineering, Business Administration, or a related field; advanced degree preferred.Proven experience in developing and executing AI adoption strategies within a large organization, with a strong understanding of AI governance principles.Strong communication and stakeholder management skills, with the ability to influence and collaborate with cross-functional teams.8 10 years of proven experience in core Project/Program Management, delivering complex projects on time and within scope.Strong background in Vendor &amp; Partner Management, including contract negotiations, performance tracking, and relationship governance.Demonstrated ability in Senior Stakeholder Management, including direct interaction and reporting to C-Level executives.Fluent Arabic speaker   must be able to communicate effectively in both Arabic and English across diverse teams and stakeholder groups.PMP Certification is required (Project Management Professional).Solid understanding and hands-on experience with Agile methodologies.Proficient in project management and collaboration tools, including but not limited to JIRA, Monday.com, Confluence, and MS Project.Strong leadership, communication, and problem-solving skills with a strategic mindset and attention to detail.To qualify for the role, you must haveExperience working in an AI or deep tech environment.Strong project management skills, with the ability to manage multiple projects simultaneously.Excellent communication and interpersonal skills.Ability to build strong relationships and collaborate effectively with cross-functional teams.Proficiency in project management tools and software.

Senior Program Manager

Society of Petroleum Engineers

<p></p><div><p><b>THE LOCATION</b></p><p>
Houston, Texas or Dubai, UAE (hybrid)</p><p></p><div><b><br>
THE ORGANIZATION</b></div><div><b>
Solutions. People. Energy.</b> These three words define how we work together to create impact. Our members gain access to premier programs, content, and events designed to accelerate professional growth and career development, while fostering a strong network and sense of community. SPE employees are proud to contribute to a community that&rsquo;s making a difference globally!</div><div></div><div><br>
From our beginning in the early 1900&rsquo;s, SPE has grown to nearly 132,000 members in 146 countries. SPE is a 501(c)(3) not-for-profit organization with operations around the world. SPE maintains offices in Calgary, Dallas, Dubai, Houston, and Kuala Lumpur.</div><div></div><div><i><br>
Visit our website for more information about life as an employee with SPE: </i><i>https://www.spe.org/en/spe-life/</i></div><div></div><div><b><br>
THE OPPORTUNITY</b></div><div>
The Director, Member Programs and Experience is responsible for leading SPE&rsquo;s global member engagement initiatives, volunteer support, and customer experience functions. This role provides strategic direction and operational oversight for programs that enhance the value of SPE membership, strengthen connections across SPE&rsquo;s diverse communities, and ensure excellent service delivery to members and volunteer leadership worldwide. The Director manages a portfolio of global and regional programs and directs the customer service team to deliver consistent and high-quality member experiences. The position requires collaboration across departments to align programs with SPE&rsquo;s mission, value proposition, budget priorities, and growth strategies.</div><div>
At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office on occasion while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.</div><div></div><div><b><br>
THE IMPACT YOU WILL MAKE IN THIS ROLE</b></div><div><b>
Strategic Leadership</b></div><ul><li>
Develop and implement strategies to strengthen membership engagement and satisfaction through program delivery.</li><li>
Align member programs and services with SPE&rsquo;s strategic plan and other Board priorities.</li><li>
Serve as the staff liaison for assigned Board committees, ensuring effective communication, preparation of materials, and follow-through on actions.</li><li>
Collaborate closely with cross-functional teams to ensure member programs and marketing campaigns are aligned, providing unified experiences for current and prospective members.</li><li>
Review membership trends, benchmarking data, and financial performance to track and recommend adjustments to dues and related pricing structures.</li><li>
Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement.</li><li>
Conduct regular reviews and analyses of member benefits to enhance the membership value proposition.</li><li>
Ensure policies are up to date, relevant and understood by staff and, where applicable, members.</li></ul><div></div><div><b><br>
Program Management</b></div><ul><li>
Direct the design, delivery, and continuous improvement of SPE&rsquo;s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism.</li><li>
Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities.</li><li>
Manage the procedures, governance requirements, and legal considerations associated with geographic sections, student chapters, and regional councils.</li><li>
Ensure consistency, transparency, and accountability in program operations, policies, and communications.</li><li>
Manage the SPE Foundation, serving as staff liaison for its governance and operations.</li><li>
Track and share program performance data and insights to support continuous improvement of SPE&rsquo;s acquisition, engagement, and retention campaigns.</li><li>
Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE&rsquo;s financial goals and membership business model.</li></ul><div></div><div><b><br>
Member and Volunteer Engagement</b></div><ul><li>
Establish a system that attracts and engages volunteers throughout their career stages</li><li>
Build strong relationships with SPE&rsquo;s global volunteer network and provide resources to enable effective leadership at the section, chapter, and committee level.</li><li>
Collaborate with colleagues to expand recognition programs and member-facing initiatives that showcase the value of SPE.</li><li>
Create and manage a volunteer succession plan that supports organizational continuity.</li></ul><div></div><div><b><br>
Customer Service and Experience</b></div><ul><li>
Lead SPE&rsquo;s global customer service function, directing SPE&rsquo;s front-line team responsible for member and customer inquiries, issue resolution, and accurate processing of membership dues and related transactions.</li><li>
Drive continuous improvement in service delivery, using data and feedback to enhance member experience.</li><li>
In collaboration with IT, identify and implement new technologies to streamline service, improve efficiency, and strengthen digital engagement.</li></ul><div><b><br>
Team Leadership</b></div><ul><li>
Manage, mentor, and develop a global team responsible for member programs, volunteer engagement, regional activities, and customer service.</li><li>
Foster a collaborative, inclusive, and high-performance culture across staff and regions.</li><li>
Ensure staff are trained, supported, and aligned with SPE&rsquo;s mission and organizational values.</li><li>
Collaborate interdepartmentally on initiatives that enhance member value and organizational impact.</li></ul><div></div><div><b><br>
YOUR SKILLS AND EXPERTISE</b><b>
</b></div><div><b>Education &amp; Experience</b></div><div><ul><li>
Bachelor&rsquo;s degree required.</li><li>
Minimum of 10 years of progressively responsible experience in customer success, program management, or association leadership; experience within a global nonprofit or professional society is preferred.</li></ul></div><div><b>
Preferred Qualifications &amp; Specialized Knowledge</b></div><div><ul><li>
CAE (Certified Association Executive) or other relevant association management designations are a plus.</li><li>
Expertise in volunteer management best practices, including the ability to cultivate strong volunteer leadership and work effectively and diplomatically with volunteer stakeholders.</li><li>
Track record of enhancing customer service delivery through process improvements or technology adoption.</li><li>
Capacity for identifying, creating, and capitalizing on new products and services to expand reach and support member value.</li><li>
Familiarity with emerging technologies and their application in membership engagement and customer service.</li><li>
Experience managing governance procedures and ensuring legal compliance for regional or international affiliates, including adherence to organizational bylaws, nonprofit laws, and local regulations.</li></ul></div><div></div><div><b><br>
Leadership &amp; Strategy</b></div><div><ul><li>
Proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals.</li><li>
Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions.</li><li>
Experience in developing and executing member engagement strategies that are effective across diverse global regions and cultures.</li></ul></div><div></div><div><b><br>
ADDITIONAL ATTRIBUTES FOR SUCCESS IN THIS ROLE</b></div><div><ul><li>
A dynamic, creative self-starter who is comfortable taking initiative, working independently, and consistently meeting deadlines.</li><li>
Strong organizational and project management experience, with a focus on accuracy and attention to detail.</li><li>
Ability to travel, up to 20%, including international travel.</li></ul></div><div></div><div><b><br>
BENEFITS AND PERKS</b></div><p><i>
The following benefits apply to U.S. employees and similar benefits may apply to global offices.</i></p><div><ul><li><b>
Long Weekends - </b>if you enjoy long weekends, you will really appreciate our 9/80 schedule which allows for every other Friday off!</li><li><b>
401k Matching Funds -</b> generous retirement program with 100% matching funds for U.S. employees</li><li><b>
Medical Benefits Starting Day 1 - </b>all the great medical benefits that you would expect from a top employer with multiple available plans to fit your needs &ndash; medical, dental, vision (starting from your first day of employment &ndash; no waiting period)</li><li><b>
Disability &amp; Life Insurance - </b>company paid employee disability and life insurance with the option to add spouse and children</li><li><b>
Personal Time Off (PTO) - </b>available as soon as you accrue your time off, up to four weeks annually which increases after five years</li><li><b>
Holiday Pay (8 days) -</b> including day after Thanksgiving and Christmas Eve</li><li><b>
Hybrid Work Model -</b> your role may allow you to work remotely several days a week or more with periodic commute to a local office</li><li><b>
Tuition Reimbursement Program - </b>you may qualify for 80% reimbursement on approved courses/degrees</li><li><b>
Employee Well Being Program -</b> at no cost to employee - includes emotional support, work-life solutions, referrals for childcare, home repairs, legal guidance, financial resources and online support for expert advice</li><li><b>
Other Great Benefits - </b>pet insurance, gym membership, exclusive discounts on brands and experiences you know and love.</li></ul></div><div></div><div><b><br>
To avoid delays in considering your application, please complete all questions within the application including your expected salary range for this role.</b></div><div></div><div><b><i><br>
Society of Petroleum Engineers is an Equal Opportunity Employe</i></b><i>r</i></div><div><i>
We welcome diversity in our workforce and encourage all qualified applicants to apply.</i></div></div><p></p>

Director, Member Programs and Experience

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