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program manager

MRoads

<p><b>Job Duties and Responsibilities (overall tasks and expectations of the position):</b></p><ul><li>Assists with and coordinates the development and execution of program goals, objectives, and scope to ensure alignment with the office of Vital Records strategic vision.</li><li>Assesses the allocation of program staff and funding resources across multiple projects, in coordination with IT leadership for technical and vendor resources.</li><li>Collaborate with senior leadership to prioritize projects.</li><li>Coordinates and tracks program-level tasks, activities, and milestones with Office staff, in collaboration with appropriate program leadership and IT leadership as applicable.</li><li>Identifies, assesses, and analyzes program, operational, and adoption-related risks impacting program delivery, in coordination with IT Application Manager for technical, security, and architectural risks.</li><li>Communicates project and program progress to stakeholders, to include all levels of staff up to senior leadership.</li><li>Uses transparent communication and proven processes to foster a collaborative environment.</li><li>Applies program portfolio governance practices to support prioritization, coordination, and reporting across initiatives, while IT Project Managers and Application Managers retain responsibility for project execution and technical delivery standards.</li><li>Creates documentation to support all program management efforts.</li></ul><p><b>Minimum Qualifications (based on the job code):</b></p><p>College degree in business management, public health administration or related degree which supports successful execution of the job responsibilities</p><p>10 years&rsquo; experience working with a combination of skills and experience which supports the successful execution of the job responsibilities</p><p>any other combination of education and professional experience that provides the requisite knowledge, skills, and ability to successfully perform the job.</p><p><b>Qualifications (based on the needs of the position):</b></p><ul><li><b>Certified project management professional (active)</b></li><li>At least 5 years&rsquo; experience managing a portfolio of at least 7 projects</li><li>Experience supporting or managing programs involving FHIR-based systems</li><li>Experience performing in a project management role overseeing IT projects (5 Years)</li><li>5+ years&rsquo; experience providing program-level oversight across multiple IT-enabled initiatives, in coordination with IT Project Managers</li><li>Experience supporting or managing programs involving FHIR-based systems</li><li>Experience defining and managing business integration requirements and coordinating with IT teams on API-based solutions</li><li>5+ years&rsquo; experience developing program governance documentation, policies, and standard operating procedures related to IT-enabled programs</li><li>3+ years&rsquo; experience business process improvements and performance business analysis</li><li>Experience supporting RFP/RFI development and evaluation from a business and program perspective, in coordination with IT for technical assessment</li><li>Experience working in a Government environment coordinating with deploying or maintaining IT systems</li><li>Knowledge of public health data</li></ul><p>Job Type: Contract</p><p>Pay: $75.00 - $85.00 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

Senior Program Manager

Dennis Group

<div><p><b>Job Summary</b></p><p>
Construction Program Managers oversee the strategic planning, management, and execution of industrial construction projects of food and beverage production facilities, ensuring they are delivered on time, within budget, and to the highest quality standards, while also fostering strong client and stakeholder relationships. Construction Program Managers will have an oversight of large projects while directing, supervising, and mentoring the onsite construction managers.
 </p><p><b>Client Relations Responsibilities</b></p><ul>
<li>Manage and foster relationships with clients by understanding their needs by listening actively and addressing feedback honestly and transparently.
</li><li>Review project schedule, work progress, and budget with the client.
</li><li>Communicate project progress, issues, and updates to the client proactively.
</li><li>Set and manage project timelines, deliverables, and expectations with the client.
</li><li>Ability to adapt to changing client needs and expectations, while maintaining a professional approach.
</li><li>Build trust and rapport with our clients by delivering expectations and driving value.
</li><li>Build professional relationships where our clients can rely on the guidance and experience of the Construction Program Manager.
 </li></ul><p><b>Supervising</b> <b>Responsibilities of Construction Projects</b></p><ul><li>
Oversee and direct site-based construction managers, field administrators, office based technical staff from conception to completion and provide direction to safety. This includes reviewing and monitoring team members&rsquo; work, mentoring, and evaluating performance, fielding questions and providing guidance to complete tasks, and being available to help manage deadline conflicts as needed.
</li><li>Provide valuable field input to the office project manager regarding project accounting, budgeting, and cost management.
</li><li>Other tasks as assigned.
</li></ul><ul><li>Work with the overall office project manager on developing and updating project scope, budget, and schedule.
</li></ul><ul><li>Develop relationships with inspectors to ensure adherence to project permit requirements.
</li><li>Change order and general construction administration.
</li><li>Manage third party testing, inspection, and relationships.
</li></ul><ul><li>Jobsite walk / audits to ensure project is progressing and drive efficiently.
</li><li>Support and coordinate facility start up.
</li><li>Develop construction reports to focus on client executives.
</li><li>Work with project controllers and office project managers in responsibilities involving supplier invoices and client billing.
</li><li>Promote continuous and productive communication between project participants including internal and external clients and partners.
 </li></ul><p><b>Required Education Skills and Experience</b></p><ul>
<li>A bachelor&rsquo;s degree in construction science, building science, construction engineering or a related field is strongly preferred
</li><li>15+ years of progressively responsible job site experience working on industrial building projects (strongly preferrable in the Food &amp; Beverage Industry).
</li><li>15+ years of working with sub-contractors (motivating them, working through sub-contractors&rsquo; issues, etc.)
</li><li>Demonstrated ability to drive project schedules.
</li><li>15+ years of building or sustaining client relationships.
</li><li>Strong technical, organizational, managerial, and communication skills involving multiple disciplines, drawings and being competent using 3D models.
</li><li>7+ years of Design-build experience (preferred).
</li><li>Refined, polished, and professional in all forms of communication.
</li><li>A fundamental understanding of all phases of construction and an ability to read and interpret construction documents and schedules, specifically with MS Project.
</li><li>Meet Travel requirement &ndash; Up to 100% travel to projects throughout the USA and possibly Canada
</li><li>Work Schedule requirement &ndash; Work 10 days onsite, 4 days off.
 </li></ul><p><b>Physical Requirements</b></p><ul><li>
Prolonged periods sitting at a desk and working on a computer and prolonged periods of standing and walking around project sites with uneven surfaces.
</li><li>Must be able to traverse and inspect all areas of jobsite in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching.
</li><li>Exposure to characteristic construction site dangers.
</li><li>Must be on-call to address delays, emergencies, bad weather, and other issues at the jobsite.
</li><li>Must be able to lift-up to 50 pounds at times.
 </li></ul><p><b>Travel Requirement</b></p><ul><li>
Our projects are located throughout the United States and Canada, and this is a site-based position, overseeing a large project with a 10 days on / 4 days off work schedule. Projects typically last 12+ months. Meal and lodging per diems are provided along with reasonable travel provisions. Up to 100% overnight travel is required based on project needs.
 </li></ul><p><b>About Us</b></p><p>
We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we&rsquo;ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn&rsquo;t one thing we do, it&rsquo;s all we do.
 </p><p>Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.</p><p>
 Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.</p>
<h3 class="jobSectionHeader"><b>JOB CODE: 1002748</b></h3></div>

Program Manager (Construction Site Program Manager, Traveling)

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
Leads in-house and agency-led Marketing program management and execution. This role is responsible for building internal and external materials and presentations, monitoring and reporting on campaign activity and working with internal and agency teams on program logistics and details. This role will support FIFA World Cup efforts, Brand and special projects identified by brand priorities.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
50% Develop Marketing Campaigns - Partner with supervisor to develop strategic Marketing campaigns and events while providing support in the planning, implementation, and execution process; Contribute ideas and strategies to grow existing and new programs; Responsible for development or marketing recommendations, POVs, campaign materials and communications with minimal oversight from the Manager; Develop and maintain relationships with cross-functional teams to drive business priorities, provide creative direction and secure needed approvals</li><li>
20% Reporting - Responsible for campaign management and measurement tools as well as with agency partners and THD analytics and marketing finance teams to collect, compile and aggregate campaign and weekly, monthly, quarterly and/or annual reporting; making recommendations and optimizations based on insights</li><li>
10% Trending Subject Matter Expert - Research and stay abreast of new, relevant vendors/partners and share POVs with team, Manager, and agency partners; Stay current on specialty channels, programs, and content; help identify new partners and or campaign opportunities on an ongoing basis; Responsible for competitive benchmarking, programs, and analysis to keep leadership abreast of trends and watch outs; Research and report on trends/best practices in specialized marketing areas via demonstrating an interest in and an aptitude for growing the offering</li><li>
20% Vendor Relationships - Manage outside partners, vendors and agencies to ensure execution of programs and tactics are on time, on strategy and within budget</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position typically reports to Manager, Influencer</li><li>
This position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
No travel required.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Excellent written and verbal communication skills</li><li>
Strong understanding of marketing, social media ecosystems</li><li>
Prior marketing, sponsorship, event planning or agency account management experience</li><li>
Exceptional written and verbal communication skills</li><li>
Ability to multitask in fast paced environment</li><li>
Excellent time management, project management, prioritization, and organizational skills</li><li>
Entrepreneurial spirit and intellectually curious mindset</li><li>
Knowledge of online marketing, advertising and ecommerce</li><li>
Mastery of scope and budget development &amp; tracking</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
3</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div><p></p>

Senior Specialist, Influencer Marketing

<div><p>** This is <b>NOT</b> an IT Project Manager position.</p><p></p><div><p><b>
Position Purpose:
</b></p><p></p><p>The purpose of this position is to provide effective management of key cross-functional Supply Chain projects, or to oversee the management of multiple smaller projects being managed by Distribution, Transportation, IP&amp;R or Supply Chain Development Analysts. This is accomplished by applying a standard, defined methodology to the project, and providing the leadership skills necessary to control the execution of project tasks, as defined by the methodology. The Project Manager will be responsible for delivering several key project artifacts and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project.</p><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
40% PROJECT CONTROL - Develops an effective plan for controlling project scope, schedule and cost, and monitors project execution to ensure that the plan is being followed. Creates and effectively coordinates documentation to explain changes or potential changes to the baseline and ensures the approved changes are implemented. Maintains project logs of all submitted changes and their status.</p></li><li><p>
30% PROJECT COMMUNICATIONS - Develops an effective plan for communicating project information to the project team and to the project stakeholders. Develops written status reports and scorecards and creates/presents project review documents to senior leadership. Collects and documents project issues and manages their timely resolution.</p></li><li><p>
10% PROJECT RISK MANAGEMENT - Leads the definition of project risks and the required mitigation approaches. Monitors project activities for the occurrence of risks and takes timely action to escalate or mitigate the risk. Advises project team members and stakeholders of actions required or completed.</p></li><li><p>
10% PROJECT LESSONS LEARNED - At the completion of a project or project phase, captures key lessons learned and communicates to peer Project Managers. Effectively applies lessons learned in subsequent projects.</p></li><li><p>
10% PROJECT ENVIRONMENT - Shares responsibility with the project leadership for providing a good working environment. Ensures teams are staffed, duties and responsibilities are understood by everyone and that an inclusive environment is maintained.</p></li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li><p>
Reports to Supply Chain Manager</p></li><li><p>
No direct responsibility for supervising others.</p></li></ul><p><b><br>
Travel Requirements:</b></p><ul><li><p>
Typically requires overnight travel less than 10% of the time.</p></li></ul><p><b><br>
Physical Requirements:</b></p><ul><li><p>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</p></li></ul><p><b><br>
Working Conditions:</b></p><ul><li><p>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</p></li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li><p>
Must be eighteen years of age or older.</p></li><li><p>
Must be legally permitted to work in the United States.</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><p>
PMP Certification</p></li></ul><p><b><br>
Minimum Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</p></li></ul><p><b><br>
Preferred Education:</b></p><ul><li><p>
No additional education</p></li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li><p>
5</p></li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li><p>
No additional years of experience</p></li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li><p>
None</p></li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li><p>
None</p></li></ul><p><b><br>
Certifications:</b></p><ul><li><p>
None</p></li></ul><p><b><br>
Competencies:</b></p><ul><li><p>
Demonstrated leadership qualities such as conflict/issue resolution, the ability to run a project or serve as project manager on a program team and can ensure a successful project lifecycle</p></li><li><p>
Ability to communicate (verbally and in writing) effectively with stakeholders and senior business leadership</p></li><li><p>
Ability to organize and work effectively with project teams of diverse staff both internal and external to The Home Depot</p></li></ul></div></div><p></p>

Project Manager

Vero Biotech

<div><div><div><b>About VERO Biotech</b></div></div><p>
</p><div><div>Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed.</div></div><p>
</p><div><div>We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations.</div></div><p>
</p><div><div><b>Position Summary</b></div></div><p>
</p><div><div>The role is a highly organized, execution-oriented Project Manager to support critical business initiatives, including New Product Development (NPD), Business infrastructure, manufacturing and Quality programs.
</div></div><p></p><div><div>This role requires foundational experience in medical device development and is ideal for project managers that thrive in a fast-paced, cross-functional environment. The successful candidate will support planning, coordination, and documentation activities across R&amp;D, Regulatory, Quality, Operations, and Commercial teams.
</div></div><p></p><div><div>This individual will play a critical role in ensuring timelines, deliverables, and design control requirements are met while building strong cross-functional alignment.</div></div><p>
</p><div><div><b>Essential Duties and Responsibilities</b></div></div><div><div>
Program Execution and Coordination:
</div></div><ul><li><div><div>Support of multiple concurrent, critical programs across various phases
</div></div></li><li><div><div>Maintain detailed project plans, Gantt charts, and milestone tracking tools
</div></div></li><li><div><div>Track risks, action items, and dependencies across cross-functional teams
</div></div></li><li><div><div>Prepare and distribute program dashboards and executive level updates
</div></div></li><li><div><div>Strong communication skills and positive influence on the team quality and execution
</div></div></li></ul><div><div>Design Control and Regulatory Support
</div></div><ul><li><div><div>Support adherence to FDA design control and change control requirements
</div></div></li><li><div><div>Assist with maintenance of Design History Files
</div></div></li><li><div><div>Coordinate inputs for regulatory submissions
</div></div></li><li><div><div>Track testing progress for V&amp;V, human factors and usability testing, biocompatibility, etc.
</div></div></li><li><div><div>Support traceability matrix updates and requirement tracking
</div></div></li></ul><div><div>Cross-Functional Alignment
</div></div><ul><li><div><div>Coordinate across Engineering (hardware, software, systems), Clinical, Regulatory Affairs, Quality, Operations / Manufacturing, Supply Chain, Finance, and Commercial
</div></div></li><li><div><div>Escalate timeline risk and resource constraints early
</div></div></li><li><div><div>Help ensure proper stakeholders are integrated into product development planning
</div></div></li></ul><div><div>Documentation and Process
</div></div><ul><li><div><div>Maintain program documentation repositories
</div></div></li><li><div><div>Assist in preparing leadership summaries and board level materials
</div></div></li><li><div><div>Drive continuous improvement in program management
</div></div></li><li><div><div>Collect data and provide routine reporting on operational metrics and key performance indicators.
</div></div></li><li><div><div>Serves as a promoter of the program management processes and initiatives and assists company resources in the practice of these initiatives.
</div></div></li><li><div><div>Other duties as assigned by the manager.</div></div></li></ul><ul><li><div><div>
Bachelor&rsquo;s degree in Engineering, Life Sciences, or related technical field
</div></div></li><li><div><div>2-5 years of experience in Medical Device development and technical project coordination
</div></div></li><li><div><div>Basic understanding of FDA Design Controls, Verification and Validation processes, Change Control, and Risk Management
</div></div></li><li><div><div>Excellent written and oral communication skills.
</div></div></li><li><div><div>Strong organizational and problem-solving skills.
</div></div></li><li><div><div>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
</div></div></li><li><div><div>Acute attention to detail
</div></div></li><li><div><div>Proven ability to handle multiple projects and meet deadlines.
</div></div></li><li><div><div>Strong knowledge of Microsoft Office (Excel, PowerPoint, etc.) as well as Project Management applications
</div></div></li><li><div><div>Ability to travel up to 25%</div></div></li></ul><div><div>
Desired Qualifications</div></div><ul><li><div><div>
Experience with agile and waterfall delivery environments.</div></div></li><li><div><div>
Experience supporting regulatory submission in combination products or respiratory/critical care devices.
</div></div></li><li><div><div>proven ability to work cross-functionally and act as a liaison between technical and business focused teams</div></div></li><li><div><div>
PMP certification</div></div></li></ul><div><div><b>
Competencies
</b></div></div><ul><li><div><div>Execution discipline and follow-through</div></div></li><li><div><div>
Systems thinking and prioritization</div></div></li><li><div><div>
Clear communication and escalation</div></div></li><li><div><div>
Cross-functional collaboration</div></div></li><li><div><div>
Data-driven decision support</div></div></li><li><div><div>
Accountability and ownership</div></div></li><li><div><div>
Comfortable in a fast-paced environment handling multiple tasks and projects</div></div></li><li><div><div>
Able to organize and manage large amounts of files, tasks, schedules, and information</div></div></li><li><div><div>
Self-directed and able to work without supervision</div></div></li><li><div><div>
Energetic and eager to tackle new projects and ideas</div></div></li><li><div><div>
Must be a team player</div></div></li><li><div><div>
Comfortable interacting with individuals at all levels of the organization and across multiple sites</div></div></li></ul><div><div><b>
Physical Demands and Work Environment
</b></div></div><ul><li><div><div>Standard office and laboratory environment</div></div></li><li><div><div>
Periodic hands-on engagement in lab or manufacturing settings</div></div></li><li><div><div>
Occasional travel for customer visits, testing, supplier engagement, or regulatory meetings</div></div></li></ul><p>
</p><div><div><i>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div></div>

ARCO a Family of Construction Companies

<div>ABOUT YOU:
<p>
Ready to experience a better way to build your career? ARCO hires only the best and brightest dedicated to providing our clients with superior solutions, cultivating our award-winning workplace culture, and driving success at all levels of the business.</p><p></p><div><br>
We are looking for a Program Manager to manage the construction of our Mission Critical facilities to join our team of experts in our Atlanta, GA office. Because ARCO is committed to creating opportunities for individual success, from day one, you will be given the tools to excel in your role, take on meaningful responsibilities, and experience why ARCO is truly the best place to build a career.</div>
WHAT WE CAN OFFER YOU:
<p>
At ARCO, we are committed to taking care of our greatest asset &ndash; our team. ARCO&rsquo;s best-in-class benefits and superior compensation are what set us apart from the competition and continue to attract top industry talent.</p><ul><li>
Industry-leading performance-based bonus program</li><li>
100% employer-funded ESOP to all associates
</li><li>Traditional and Roth 401k</li><li>
Tuition reimbursement for associates</li><li>
Scholarship for associates&rsquo; children up to $28,000 per child</li><li>
1-month paid sabbatical after every five years of employment, plus $5,000 for travel</li><li>
1-week paid volunteer leave each year</li><li>
100% charitable match</li><li>
Medical, dental, and vision insurance coverage</li><li>
3 weeks of vacation</li><li>
100% paid 12-week maternity leave</li></ul>
A DAY IN THE LIFE:
<ul><li>Develop and implement strategic goals, objectives, and operating procedures to drive operational efficiency and ensure the successful delivery of mission-critical and data center projects.</li><li>
Provide oversight on the design/build manager team over the design and construction management of Mission Critical facilities from concept design to completion</li><li>
Oversee the entire project lifecycle, from pre-construction to closeout, ensuring timely delivery, adherence to budget, and compliance with safety and quality standards.</li><li>
Provide guidance and support to project managers, architects, engineers, and relevant stakeholders to ensure all aspects of the project are executed effectively.</li><li>
Complete equipment sizing and mass balance specifications to ensure functionality and efficiency</li><li>
Develop new and innovative solutions to enhance production, focusing on improvements in safety, quality, and efficiency for mission critical end users</li><li>
Partner with business development team as a subject matter expert, developing conceptual design facility layouts, and supporting proposal development for comprehensive design/build or EPC solutions</li><li>
Travel as needed</li></ul>
NECESSARY QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s degree in Civil, Mechanical, Electrical, Chemical, Industrial Engineering or related engineering discipline with a minimum GPA of 3.0</li><li>
7-15 years' technical engineering, project management, and/or facility design experience within the Mission Critical industry</li><li>
Strong knowledge of construction processes, technologies, and best practices in the mission-critical and data center sector.</li><li>
Strong knowledge of MEP design and engineering, commissioning, planning capacity requirements, redundancies, electrical topologies, procurement, and IST.<br>
</li><li>
Extensive experience in financial management, including budgeting, cost control, and contract negotiation.</li><li>
Excellent leadership and communication skills to effectively manage and inspire a diverse team.</li><li>
Strong problem-solving and decision-making abilities, with a track record of effectively resolving complex project-related issues.</li><li>
Exceptional strategic thinking and business acumen to drive operational excellence and contribute to the company's overall growth.</li><li>
Experience in advanced/high-tech Mission Critical sectors highly preferred</li><li>
Broad and in-depth business background with a working knowledge of the technical aspects of Mission Critical design/build construction</li></ul>
LEGAL DISCLAIMER:
<div>
EOE, including disability/vets</div></div>

MEP Manager, Mission Critical

Southern Company

<div><p><b>IT Supervisor &ndash; Contact Center &amp; My Account</b></p>
<p><b>JOB SUMMARY</b></p>
<p>This position is responsible for the GAS Contact Center, and My Account technology group within the customer technology pillar for Southern Company Gas applications used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Account technology production support and maintenance. This leader will drive a seamless Contact Center, and My Account delivery that will deliver technology that increases innovation and efficiency. This leader will ensure the GAS Contact Center, and My Account roadmap and technology portfolio align with the overall GAS Technology Delivery strategy, roadmap and goals including ensuring GAS Contact Center, and My Account Technology is simplified and readily supported. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. This leader is responsible for 10 - 14 IT (Information Technology) professionals, including ten (10) employees plus approximately four (4) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $1M &ndash; $5M.</p>
<p>The position requires business and technology acumen to drive solutions, support and progress that ensure the continued success of the portfolio. This leader influences through active participation in customer activities, and leverages business and technical resources from across the organization to ensure the timely delivery and support of effective business solutions. The position is responsible for the successful implementation and execution of new solution development. This leader will leverage current products for new solutions, influence consolidation and application rationalization. This position will influence simplification of solutions to minimize customization and improve supportability. This leader will also be responsible for the thought leadership on technology direction and decisions based on emerging technologies, industry trends, best practices, and sound business processes for certain business partners. This includes defining and supporting investments that enable the achievement of business objectives and advance the company&rsquo;s capabilities to provide a competitive advantage. This position is responsible for promoting and supporting the realization of what is possible with technology. In close partnership with GAS Business Operations Technology Services (BOTS), this position supports GAS business partners on the Customer Operations Technology Advisory Committee.</p>
<p>This position reports to the Director, GAS Customer Technology.</p>
<p><b>MAJOR JOB RESPONSIBILITIES</b></p>
<ul><li><div>Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Southern Company Gas.</div></li>
<li><div>
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.</div></li>
<li><div>
Support and implements a comprehensive Customer Experience (CX) technology roadmap in the Contact Center and My Account area for the supported business.</div></li>
<li><div>
Drives innovation and leverages technology to create value and transform the business.</div></li>
<li><div>
Establishes and maintains excellent working relationships and partnerships with leadership throughout Southern Company Gas and external vendors and suppliers.
</div></li><li><div>Designs technology solutions that are common where possible and custom where it counts.</div></li>
<li><div>
Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.</div></li>
<li><div>
Creates an overall technology budget and manages financial performance.
</div></li><li><div>Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team.</div></li>
<li><div>
Establishes and enforces appropriate technology and business policies, practices, and processes.</div></li>
<li><div>
Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.</div></li>
<li><div>
Creates an environment that fosters accountability, innovation, and engagement at all levels.
</div></li></ul><p><b>JOB REQUIREMENTS</b></p>
<p><b>Education</b></p>
<ul><li>A degree in Computer Science or a related field is required. An advanced degree is desirable.</li>
</ul>
<p><b>Experience and Knowledge</b></p>
<ul><li><div>10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.
</div></li><li><div>Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
</div></li><li><div>Broad knowledge of contact center software and business functions.</div></li>
<li><div>
Experience establishing and defining a comprehensive Contact Center, and My Account and roadmap that meets the strategic and operational objectives of the business.
</div></li><li><div>Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
</div></li><li><div>Building strong leadership teams and high performing organizations.
</div></li><li><div>Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
</div></li><li><div>Experience with Waterfall and Agile delivery.
</div></li><li><div>Broad understanding of System Development Lifecycle (SDLC).
</div></li><li><div>Solid foundation in information Technology Infrastructure Library (ITIL).
</div></li></ul><p><b>Skills</b></p>
<ul><li><div>The ability to lead and manage through change. Recognized as a change agent.</div></li>
<li><div>
Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.</div></li>
<li><div>
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
</div></li><li><div>Demonstrated ability to influence key stakeholders and lead through influence.</div></li>
<li><div>
Team player with a collaborative approach to drive solutions for the good of Southern Company.</div></li>
<li><div>
Proven ability to drive efficiency through effective technology management.</div></li>
<li><div>
Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.</div></li>
<li><div>
Demonstrated ability to connect the dots and apply sound business judgment.
</div></li><li><div>Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.
</div></li><li><div>Recognized as an outstanding people manager with the ability to delegate responsibility effectively.</div></li>
<li><div>
Excellent oral and written communication skills, including communicating complex technical topics to various audiences.</div></li>
<li><div>
Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.</div></li>
<li><div>
Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17199</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

IT Supervisor - Contact Center & My Account

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