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program manager

Build AI

<div><h2 class="jobSectionHeader">About Build AI</h2>
Build AI is the data hyperscaler for Physical AI. We co-design hardware, collection, infrastructure, and research to scale the physical labor dataset orders of magnitude faster than anyone in the world.<h2 class="jobSectionHeader">
Job Summary</h2>
This is not &ldquo;make the data prettier.&rdquo; You own whether the dataset is actually solving physical labor. The objective is to maximize the bandwidth of net-new learnable information into the dataset: what we should collect, how we score what we have, and whether the next hour of collection adds information or just volume.
You define the ideal dataset, the objective function on the current dataset, the taxonomy, and the value function for incremental data. Collection strategy comes from those, including the bet that scaling simple, high-bandwidth capture (real workers, real jobs, a camera) beats slower high-fidelity setups.
A quant background is the default profile.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define the ideal dataset for solving physical labor (coverage, diversity, what &ldquo;done&rdquo; looks like) and the objective function on what we have now</li><li>
Design the taxonomy collectors actually use, plus golden sets, acceptance criteria, and audit so quality is measurable</li><li>
Create the value function for incremental data: given what we have, what is the next example worth?</li><li>
Turn that into collection strategy (where, which work, how much, when to stop) and into standards ops and vendors execute against</li><li>
Resist false local optima: extra sensors, extra fidelity, extra process that cuts throughput and net information</li><li>
Work with marketplace incentives, software, and research so the objective is in the loop &mdash; scorecards on coverage, quality, and information, not only volume</li><li>
Partner with Evals Lead so dataset decisions and model-capability numbers inform each other</li></ul><h2 class="jobSectionHeader">
You may be a good fit if you have (Must-have qualifications)</h2><ul><li>
Quant background (quant research, statistics, decision science, or similar). You think in objective functions and information, not only in label-quality queues</li><li>
You can argue about scaling vs fidelity with numbers</li><li>
Experience with dataset design, collection strategy, or large-scale data programs</li><li>
Fine with in-the-wild collection and a company still scaling countries</li></ul><h2 class="jobSectionHeader">
Strong candidates may also have experience with (Nice-to-have qualifications)</h2><ul><li>
Experience at a lab, quant fund, or large-scale data program</li><li>
You have designed a taxonomy, golden set, or coverage model used in production</li><li>
Familiarity with in-the-wild collection, video, or pose data</li><li>
Experience setting quality standards and audit processes that collectors or vendors actually hit</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Competitive pay</li><li>
Medical, dental, and vision packages with generous premium coverage</li><li>
$500 per month credit for waiving medical benefits</li><li>
Housing subsidy of $2k per month for those living within walking distance of the office</li><li>
Relocation support for those moving to San Francisco (Financial District) or Shenzhen (Nanshan)</li><li>
Various wellness benefits covering fitness, mental health, and more</li><li>
Daily lunch and dinner in our office</li><li>
Unlimited compute budget subject to ROI justification</li><li>
Unlimited Codex and Claude credits</li><li>
Travel</li></ul><h2 class="jobSectionHeader">
How we're different</h2>
Build believes in the Bitter Lesson. By taking a general approach of learning from humans, our addressable market is all physical labor.
We are a fully in-person team in San Francisco (Financial District) and Shenzhen (Nanshan), and greatly value engineering skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both and work across disciplines as needed.
Build AI is an equal opportunity employer. We review every application. If you do not meet every bullet, still apply. Questions: research@build.ai
Compensation Range: $220K - $350K</div>

Head of Dataset & Quality

<div><h2 class="jobSectionHeader">About Build AI</h2>
Build AI is the data hyperscaler for Physical AI. We're vertically integrated across hardware, manufacturing, logistics, collection, and model training to scale the physical labor dataset orders of magnitude faster than anyone in the world.<h2 class="jobSectionHeader">
Job Summary</h2>
This role exists to hillclimb the dataset objective: the ideal dataset, the objective function, the taxonomy, and the value of incremental data. You take that objective and maximize it: incentives, marketplace design, and collection behavior so the next hour we collect actually moves the score.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Treat the Dataset &amp; Quality objective / value function as the thing you optimize &mdash; not raw hours, not vanity volume</li><li>
Design marketplace mechanics (task mix, targeting, bonuses, payouts, eligibility) so collectors produce high-value data</li><li>
Run experiments: treatment assignment, holdouts, pay and bonus tests; keep the ones that hillclimb the objective and kill the rest</li><li>
Measure whether incremental collection is improving the dataset under the value function, and report that in language ops can act on</li><li>
Work with software to ship incentive and payout changes into the collection product (not a spreadsheet that never lands)</li><li>
Watch for Goodhart: collectors optimizing the proxy instead of the objective, and close those holes</li></ul><h2 class="jobSectionHeader">
You may be a good fit if you have (Must-have qualifications)</h2><ul><li>
Quantitative: you can take someone else&rsquo;s objective function and optimize against it</li><li>
Comfortable designing and reading experiments (assignment, holdouts, power, leakage)</li><li>
Comfortable with messy field / collection data</li><li>
You like iteration: small changes, measured against the objective, shipped again</li></ul><h2 class="jobSectionHeader">
Strong candidates may also have experience with (Nice-to-have qualifications)</h2><ul><li>
Experience with marketplaces, incentives, pricing, or growth experimentation (gig, two-sided, or similar)</li><li>
Experience with payouts, bonuses, or pay systems that moved real money</li><li>
You have shipped experiment results into a product, not only a notebook</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Competitive pay</li><li>
Medical, dental, and vision packages with generous premium coverage</li><li>
$500 per month credit for waiving medical benefits</li><li>
Housing subsidy of $2k per month for those living within walking distance of the office</li><li>
Relocation support for those moving to San Francisco (Financial District) or Shenzhen (Nanshan)</li><li>
Various wellness benefits covering fitness, mental health, and more</li><li>
Daily lunch and dinner in our office</li><li>
Unlimited compute budget subject to ROI justification</li><li>
Unlimited Codex and Claude credits</li><li>
Travel</li></ul><h2 class="jobSectionHeader">
How we're different</h2>
Build believes in the Bitter Lesson. By taking a general approach of learning from humans, our addressable market is all physical labor.
We are a fully in-person team in San Francisco (Financial District) and Shenzhen (Nanshan), and greatly value engineering skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both and work across disciplines as needed.
Build AI is an equal opportunity employer. We review every application. If you do not meet every bullet, still apply. Questions: research@build.ai
Compensation Range: $180K - $280K</div>

Data Scientist, Marketplace Incentives

Webcor

<div>The Director of AI Strategy &amp; Enablement leads the development and execution of the company's enterprise AI strategy, governance framework, and adoption initiatives. Serving as a bridge between business and technology, this role ensures AI investments are aligned with organizational goals, governed appropriately, and deliver measurable business outcomes. The Director is responsible for establishing AI policies and standards, guiding responsible AI practices, identifying and prioritizing business use cases, driving enterprise adoption, and overseeing the realization of value from AI-enabled solutions across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
AI Strategy &amp; Roadmap<ul><li>
Develops and maintains the enterprise AI strategy aligned with business objectives and corporate priorities.</li><li>
Establishes a multi-year AI roadmap that identifies opportunities to improve operational efficiency, project delivery, workforce productivity, safety, and business performance.</li><li>
Partners with executive leadership to prioritize AI investments and initiatives based on strategic value and risk.</li><li>
Monitors emerging AI technologies, trends, and regulations and assess their applicability to the business.</li></ul>
AI Governance &amp; Responsible AI<ul><li>
Develops and maintains AI governance policies, standards, and operating procedures.</li><li>
Establishes processes for evaluating, approving, monitoring, and managing AI solutions and use cases.</li><li>
Leads the AI Governance Council and facilitates cross-functional decision-making.</li><li>
Ensures AI initiatives align with legal, compliance, privacy, cybersecurity, and data governance requirements.</li><li>
Develops frameworks for responsible AI, including transparency, accountability, human oversight, bias mitigation, and risk management.</li></ul>
Data Governance Alignment<ul><li>
Partners with data owners and data stewards to improve data quality, ownership, accessibility, and reliability.</li><li>
Ensures AI initiatives are supported by trusted and governed enterprise data.</li><li>
Aligns AI governance practices with enterprise data governance standards.</li></ul>
Enterprise AI Adoption &amp; Enablement<ul><li>
Leads enterprise-wide AI adoption initiatives to increase employee productivity and business value realization.</li></ul><ul><li>
Develops adoption strategies for tools such as Microsoft Copilot and other approved AI platforms.</li><li>
Identifies barriers to adoption and implement change management strategies to address them.</li><li>
Partners with business leaders to identify, prioritize, and advance AI use cases.</li><li>
Establishes metrics to measure AI adoption, engagement, and business outcomes.</li></ul>
AI Use Case Portfolio Management<ul><li>
Maintains a prioritized pipeline of AI opportunities.</li><li>
Evaluates business cases and expected value.</li><li>
Coordinates project delivery across business units.</li></ul>
AI Literacy &amp; Workforce Development<ul><li>
Develops and executes AI education and awareness programs for employees at all levels.</li><li>
Creates role-based AI learning paths for executives, managers, and individual contributors.</li><li>
Fosters a culture of responsible experimentation and innovation.</li><li>
Establishes an AI Champions network to promote adoption and knowledge sharing across departments.</li></ul>
Executive Communication
<ul><li>Advises executive leadership on emerging AI trends, risks, and opportunities.</li><li>
Develops executive briefings and board-level updates.</li><li>
Leads AI strategy workshops and planning sessions.</li></ul>
TECHNICAL SKILLS AND KNOWLEDGE REQUIRED<ul><li>
Strong understanding of Generative AI, Large Language Models (LLMs), and modern AI capabilities and limitations.</li><li>
Familiarity with prompt engineering concepts and best practices.</li><li>
Advanced knowledge of construction operations, including scheduling, estimating, project management and safety workflows and protocols.</li><li>
Basic knowledge of construction data schemas and common industry platforms such as Autodesk Construction Cloud, Revit, CMiC, Box, Oracle P6 and Workday is preferred.</li><li>
Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.</li><li>
Working knowledge of business intelligence and analytics platforms.</li><li>
Working knowledge of change management and the ability to explain complex technical concepts to non-technical field staff.</li></ul>
REQUIRED EDUCATION AND WORK EXPERIENCE<ul><li>
Bachelor&rsquo;s degree in Construction Management, Civil Engineering, Mechanical Engineering, Architecture, or equivalent experience.</li><li>
5+ years of experience managing complex projects in the AEC (Architecture, Engineering, Construction) industry, including three years as a Project Engineer or equivalent.</li><li>
Minimum of three years of experience supporting digital transformation, VDC, or the deployment of technology initiatives in the field.</li><li>
Experience on sustainable and/or design-build projects is preferred.</li><li>
AI related certifications (Microsoft AI-900, Google, AI Essentials, etc) a plus.</li></ul>
BEHAVIORAL COMPETENCIES REQUIRED<ul><li>
Strategic level communication and facilitation skills, including presenting to executive and field audiences, effectively conveying the business value of AI tools.</li><li>
Demonstrates the capacity to articulate thoughts clearly and concisely, specifically when translating complex technical jargon for field audiences.</li><li>
Demonstrated ability to drive adoption in resistant or change-averse environments.</li><li>
Demonstrates an advanced level of customer focus and a remarkable ability to collaborate with diverse stakeholders from trade to Executive Leadership.</li><li>
Strategic level decision quality and use of sound judgement when handling sensitive project data.</li></ul>
PHYSICAL REQUIREMENTS
Performance of the required duties will require physical ability to sit for long periods of time at a desk, generally up to 7 hours per day and regularly working on-site at the construction work site. Repetitive motion using hands with constant keyboarding and physical use of vision to read computer monitors including close vision for coding and data analysis. Regularly required to use hands to operate standard office equipment (personal computer, photocopy machine, etc.). Occasionally required to stoop, kneel, and lift up to 15 pounds. The noise level in the office work environment is usually moderate to loud. The employee regularly works at the construction work site to validate technology implementation, deliver on-site training and demonstrations where the employee will be required to climb permanent and temporary stairs and is exposed to moving mechanical parts and outside weather conditions. The noise on the construction work site is usually moderate to very loud.
This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Webcor is AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Range of base pay is $193,000-$220,000. Actual pay is based on individual skill level and experience.
Webcor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Webcor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Director of AI Strategy & Enablement

Voxquill

<div><div>Voxquill is hiring for a client, a voice AI company in San Francisco.
 
<ul><li></li></ul>
They hit $80M in ARR. Currently at over 1$M in revenue per employee. 
Real equity, and your decisions will still be load-bearing in two years.</div>
Backed by Y Combinator. Named one of a16z's top 50 AI apps<h4 class="jobSectionHeader">
Read this part before anything else</h4><ul><li>
They work six days a week.
 
Monday through Friday in the office in Redwood City, and Sunday remote. Sunday is mandatory, not optional, and some Sundays are not light.</li><li>
There are no set hours. Nobody tracks when you arrive or leave. They treat people like adults and care about whether the work is done. But the schedule is the schedule, and we'd rather you close this tab now than find out at the final round.</li></ul>
If that's a dealbreaker, no hard feelings. If it sounds like the kind of stretch you've been looking for, keep reading.<h4 class="jobSectionHeader">
What you'd actually do</h4>
React, React, React. This is a React-heavy role, and they mean it literally! The first two interviews are hands-on React coding.
You'd own features end to end. Someone tells you a customer can't debug their agent's transcripts, and it's on you to decide what gets built, architect it, ship it, and see whether it worked. You'd make frontend architecture calls that stick, in a codebase young enough that they matter.
You'd report directly to the CTO, who is also a co-founder. No layer in between, and none planned.<h4 class="jobSectionHeader">
Who they're looking for</h4>
Three to five years of professional frontend experience is the sweet spot.
 
Less is fine if your track record is exceptional.
A CS degree, or you've done real work at a company. 
If you have none of the above, you'll have to prove strong technical skills and a solid foundation in the application and first interview.
Expert-level React. You should be able to explain what the virtual DOM is doing, when you'd reach for useMemo versus useRef, and why you structured state the way you did.
And you need to be able to write React without AI assistance. Use whatever you want in your day job, but the interviews are live, unassisted. For the technical interview.
Things that are not disqualifying, whatever you may have been told elsewhere: 
job hopping, career gaps, a layoff, a winding path into engineering. They're interested in the story. Bring it.<h4 class="jobSectionHeader">
What's on offer</h4>
$200K&ndash;$300K base depending on experience, plus competitive founding equity.
100% covered medical, dental, and vision. Plus other perks
Relocation support is on the table. If you're the right engineer and you're not in the Bay Area yet, that's workable.<h4 class="jobSectionHeader">
How hiring works</h4>
An intro call with us at Voxquill first, then an intro call with their hiring manager, two React-heavy technical interviews, and a 3.5-hour onsite covering practical coding, system design, and a tools and automation round.</div>

Senior Frontend Engineer - React

World Wide Technology

<div>Qualifications:
<ul>
<li>Candidates must live in or near San Francisco, CA.</li>
<li>Proven track record (typically 8+ years) in solutions architecture or systems engineering roles, designing and supporting complex solutions in large enterprise environments.</li>
<li>Broad Technical knowledge in multiple IT domains &ndash; for example, enterprise networking (data center, campus LAN/WAN, wireless), cloud computing and virtualization, security infrastructure (next-gen firewalls, zero trust), and collaboration/unified communications.</li>
<li>Architectural thinker who approaches problems holistically. Able to weave together hardware, software, and services from a broad portfolio of vendors to meet complex customer needs.</li>
<li>Experience working with and leveraging OEM partner solutions in areas like cloud, storage, cybersecurity, etc., to drive successful outcomes is highly valued.</li>
<li>Sharp business acumen and consultative skills &ndash; you listen to a client's business objectives and translate them into technical requirements and strategy.</li>
<li>Comfortable engaging with executive stakeholders to articulate the business value of technology solutions in clear, impactful terms.</li>
<li>Skilled communicator with strong presentation and demo abilities. Adept at simplifying complex ideas for both technical and executive audiences.</li>
<li>Illustrate rigor and discipline with documentation and written communication.</li>
<li>Experience working in cross-functional teams (sales, engineering, delivery) and with external partners.</li>
<li>Able to lead by influence, manage expectations, and drive alignment across stakeholders to move deals forward.</li>
<li>Education: Bachelor's degree in a relevant field (Engineering, Computer Science, etc.) or equivalent practical experience.</li>
<li>Certifications is the relevant areas (Cisco, Dell, etc.) or equivalent experience is a plus</li>
<li>Travel: Ability to travel up to ~25% for client meetings within the region.</li>
</ul>
Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $210,000.00 annually. This role is OTE-eligible, with additional variable compensation provided on top of the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
<ul>
<li>Health and Wellbeing: Health (Medical &amp; Prescription), Dental, and Vision Care, Onsite Health Centers (MO &amp; IL), Employee Assistance Program, Wellness program</li>
<li>Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement</li>
<li>Paid Time Off: PTO &amp; Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring</li>
<li>Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program</li>
</ul>
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

#LI-MM1
Requirements:
Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)&mdash;a collaborative ecosystem featuring state-of-the-art hardware and software&mdash;WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture&mdash;grounded in core values and leadership philosophies&mdash;has been recognized by Fortune&reg; and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Role Overview: 
As a Consulting Systems Engineer (CSE), you will lead the technical vision for Fortune 500 &ndash; Fortune 2,000 clients across industries. This senior pre-sales role is ideal for a seasoned engineer passionate about designing big-picture solutions and guiding customers through complex digital transformations. The ideal candidate will drive success through building strong customer and OEM relationships built on trust and collaboration.

No two days are alike - one day you'll design multi-cloud strategies or modern data centers, the next you'll demo advanced security solutions. As a trusted advisor partnering with sales, you'll align customer goals with innovative technologies. With access to our world-class ATC (Advanced Technology Center) for demos, workshops and learning, you'll deliver top-tier results. If you thrive on solving complex problems and staying ahead of tech trends, this role offers a chance to make a meaningful impact.

Key Responsibilities:
<ul>
<li>Lead and own the technical sales strategy for key accounts, proactively identifying customer challenges and designing innovative architecture solutions that deliver real business value.</li>
<li>Partner with Sales counterpart in customer engagements &ndash; from discovery meetings and whiteboard design sessions to product demos and solution presentations.</li>
<li>Partner with Sales counterpart to have cost effect solutions that meet customer financial requirements as well as technical</li>
<li>Translate customer requirements into custom technical designs and compelling proposals, simplifying complex concepts for both technical and non-technical stakeholders.</li>
<li>Build, grow and manage strong relationships with customer teams, becoming their go-to consultative advisor.</li>
<li>Clearly set expectations, communicate with precision, and lead conversations rather than just attend them. Bring added value to every meeting you attend.</li>
<li>Use your business insight to understand clients' operations and guide them toward strategic, future-proof solutions.</li>
<li>Map WWT value prop to customer needs and requirements.</li>
<li>Work closely with our partners and OEMs (leading technology vendors) to craft unified solutions and deliver industry expertise to both customers and OEMs.</li>
<li>Leverage internal resources &ndash; regularly utilize the ATC for hands-on workshops, demos and proofs-of-concept &ndash; to accelerate sales cycles and show value early.</li>
<li>Stay ahead of tech trends and emerging technologies, expanding your expertise across adjacent domains (think cloud, security, networking, digital workplace, etc.).</li>
<li>Take ownership of your career development with direction and guidance from leadership</li>
<li>Be curious and creative in finding new ways to solve customer problems. Provide thought leadership by sharing insights on new technologies and best practices with clients and internally within our engineering community.</li>
<li>Embrace our core values and team culture in every interaction including the sales process.</li>
<li>Collaborate effectively with cross-functional teams (sales, services, partners) and model our culture of innovation, teamwork, and customer-first service.
</li><li>Ensure every solution and customer experience reflects the quality and integrity our company is known for.</li></ul></div>

Consulting Systems Engineer - Web Services

Rakuten Global

<div>Job Description:
<h3 class="jobSectionHeader">Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.</h3>
<h3 class="jobSectionHeader">Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com</h3>
<h3 class="jobSectionHeader">Job Summary:
</h3><h3 class="jobSectionHeader">We're looking for a Lead Product Designer to join the Vertical Squad &mdash; a team focused on product experiences that expand how and where members earn Cash Back, beyond the core online shopping flow. You'll set the design direction for the squad's portfolio of surfaces &mdash; gift card redemption, dining, and in-store shopping &mdash; experiences that bring Rakuten's value proposition into new contexts, integrate with third-party systems, and require translating operational complexity into something that feels simple and rewarding for members. You'll define what good looks like across all of these experiences.</h3>
<h3 class="jobSectionHeader">This role is well suited for a designer who goes broad when exploring a new problem space &mdash; drawing from analogous experiences across industries, synthesizing quickly, and bringing a considered point of view back to the work. You pick up new domains fast and can context-switch fluidly between the squad's different surfaces &mdash; gift cards, dining, in-store &mdash; without losing craft or care in any of them.</h3>
<h3 class="jobSectionHeader">As a design team, we operate at the intersection of high craft and high impact. We rely on research to de-risk solutions, experimentation to measure what works, and AI to enhance creativity and amplify the impact of our work. We encourage designers to use AI freely in their process and to help shape new ways of working with this emergent technology.</h3>
<h3 class="jobSectionHeader">This role reports to the Director of Product Design and works directly with a product manager, researcher, UX writer, and engineers embedded in your squad.</h3>
<h3 class="jobSectionHeader">Key Responsibilities:
</h3><ul><li><h3 class="jobSectionHeader">Design Ownership: Own end-to-end design for your product areas &mdash; from problem framing through shipped product. You set the design direction, not just execute on it &mdash; and you're a voice in shaping what the squad works on and why.</h3>
</li><li><h3 class="jobSectionHeader">Squad Vision: Develop and communicate a design vision for the squad's product areas &mdash; one that gives your cross-functional partners a clear sense of where things are heading and why it matters.</h3>
</li><li><h3 class="jobSectionHeader">Problem Definition: Know how to frame and scope work before applying UI. With a portfolio that spans distinct surfaces, the ability to ask the right questions upfront &mdash; and identify what actually needs to be solved &mdash; matters as much as the design itself.</h3>
</li><li><h3 class="jobSectionHeader">Systems Thinking: Design with awareness of how the vertical surfaces connect to Rakuten's core shopping experience &mdash; building on established design patterns so the work feels cohesive and expected.</h3>
</li><li><h3 class="jobSectionHeader">Research &amp; Validation: Partner with your embedded researcher or drive research yourself to validate direction early, identify friction, and de-risk before development.</h3>
</li><li><h3 class="jobSectionHeader">Cross-Functional Collaboration: Work closely with your PM and engineering partners to define what's being built, why, and how. Navigate stakeholder dynamics across teams and communicate design decisions confidently up to senior leadership.</h3>
</li><li><h3 class="jobSectionHeader">Design Culture: Contribute to the broader design team's culture &mdash; participate in critiques, share learnings, and help raise the quality of work across squads.</h3>
</li><li><h3 class="jobSectionHeader">AI-Assisted Workflows: Leverage AI tools as part of your design process &mdash; for research synthesis, rapid prototyping, ideation, or wherever they help you move faster and think more clearly.</h3>
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Minimum Requirements:
</h3><ul><li><h3 class="jobSectionHeader">6+ years of professional design experience with significant experience working with complex systems</h3>
</li><li><h3 class="jobSectionHeader">Bachelor&rsquo;s or Master&rsquo;s degree (or equivalent) in design, Human- Computer Interaction (HCI), Industrial Design, Computer Science, or related field</h3>
</li><li><h3 class="jobSectionHeader">Portfolio demonstrating end-to-end product design with clear evidence of process, decision-making, and measurable outcomes</h3>
</li><li><h3 class="jobSectionHeader">Proficiency with design and prototyping tools, e.g., Figma, Claude Code</h3>
</li><li><h3 class="jobSectionHeader">A strong sense of visual and interaction design, with a track record of raising the bar</h3>
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications:
</h3><ul><li><h3 class="jobSectionHeader">Experience working in e-commerce, marketplaces, or consumer-scale products</h3>
</li><li><h3 class="jobSectionHeader">Active use of AI tools as part of a design workflow, ideally including AI coding tools for rapid prototyping</h3>
</li><li><h3 class="jobSectionHeader">Track record of influencing design quality and culture beyond your immediate squad &mdash; through critiques, mentorship, or team-level initiatives.</h3>
</li></ul><h3 class="jobSectionHeader">#LI-ES1</h3> 
 
Five Principles for Success
 
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
 
 
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
 
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
 
Hypothesize - Practice - Validate &ndash; Shikumika - Use the Rakuten Cycle to succeed in unknown territory
 
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
 
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team 
 
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. 
 
As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that's personal and authentic. 
 
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. 
 
USD $132,082.50 - $226,820.00 annually</div>

Lead Product Designer, New Verticals