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program manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ 
 
About Us: 
 
Twitch is the world&rsquo;s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. 
We&rsquo;re about community, inside and out. You&rsquo;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&rsquo;re on a quest to empower live communities, so if this sounds good to you, see what we&rsquo;re up to on LinkedIn and X, and discover the projects we&rsquo;re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. 
 
About the Role 
 
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. You will join our Product Operations team where you will own, oversee and conduct the end-to-end delivery of Accessibility Program and services including QA, education and training and scalable operations and hands-on management. 
 
You will be our subject matter expert on digital accessibility and will execute on accessibility processes with our Design, Product and Engineering functions, proactive reporting and communications, implementation of tools and AI integration, while continuously working with our design system and product development process. We will look to you to mentor and support others in executing the vision of how Twitch will be a welcome home for all regardless of abilities including partnering with product, engineering, legal, partnerships, and everyone from our executive staff to our individual contributors on solving Accessibility problems and providing strategic solutions. In addition you will work with Guild partners on celebrating cultural milestones. 
 
Our team is based in San Francisco, CA and New York City, NY. 
 
You Will 
 
Support global digital accessibility initiatives as the subject matter expert and technical support for accessibility in product and throughout Twitch. 
Intake, backlog &amp; operational management working with engineering, product and design leaders to address core accessibility issues, including communications and reporting. 
Conduct QA and lead, support, manage QA specialists. 
Work with engineers, designers, product managers, and researchers to identify and create high impact changes and programs across all of our products, and support proactive backlog management. 
Lead process and tooling integration including AI where appropriate.
 
Partner with engineers to build and integrate automated accessibility testing into CI/CD pipelines, shifting accessibility testing earlier in the development lifecycle. 
Work with other Accessibility partners (legal, research, policy, communications) on benchmarking, goal setting, reporting, and execution and other consultative support. 
Develop an educational program and deploy guidelines/resources for key collaborators
 
 
Perks 
<ul><li>Medical, Dental, Vision &amp; Disability Insurance</li><li>401(k)</li><li>Maternity &amp; Parental Leave</li><li>Flexible PTO</li><li>Amazon Employee Discount</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>6+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals</li><li>Expertise in accessibility best practices, guidelines, and regulations&mdash;specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.</li><li>Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.</li><li>Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.</li><li>Awareness of assistive technologies available to people with disabilities.</li><li>Experience with Figma, Jira and similar relevant product development tools.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Understanding of and familiarity with AI tooling and test automations for Accessibility</li><li>Familiarity with Twitch as a user, streamer, or both!</li></ul> 
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Irvine - 129,500.00 - 175,100.00 USD annually 
USA, CA, SAN FRANCISCO - 142,400.00 - 192,600.00 USD annually 
USA, CA, San Francisco - 142,400.00 - 192,600.00 USD annually 
USA, NY, New York - 142,400.00 - 192,600.00 USD annually 
USA, WA, SEATTLE - 129,500.00 - 175,100.00 USD annually 
USA, WA, Seattle - 129,500.00 - 175,100.00 USD annually</div>

Senior Program Manager, Accessibility

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology &amp; Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, our content design teams aspire to make products that people love. Apps that make a service agent&rsquo;s day more productive, a sales campaign more impactful, and solutions across industries more usable and scalable. Behind our great products are amazing global teams of content designers, who work closely with other talented UX professionals. We&rsquo;re motivated to know our customers deeply, craft thoughtful and useful product experiences, lead strategic design initiatives, leverage AI, and establish meaningful cross-functional partnerships. Our team is growing, and we are looking for a program manager!
Responsibilities
The Content Design (CDX) team is looking for a self-starting, organized, and experienced content design manager. You will partner with leadership across our content experience and design organization and establish strong partnerships with cross-functional stakeholders to build resourcing models, size and track release work, determine best practices, and align teams in a lean and agile environment. This role requires someone who is a relationship builder and a strategic thinker with a systems mindset. You&rsquo;re comfortable in ambiguity, fluent in user experience and software delivery, and want to empower the CDX team in a sustainable and healthy way.
As part of the CDX team, you will operationalize how the Apps and Industries organization delivers high-quality design. You must be comfortable using AI on a daily basis for workflows and upleveling teams with vibe prototyping. You&rsquo;ll create rituals that foster team connection, a shared purpose, and a collaborative community. You&rsquo;ll drive new processes and frameworks that help the team define, prioritize and allocate its work, and identify and share best practices across teams. You&rsquo;ll liaise with UX design leadership and build strong partnerships with stakeholders. You will be the point-of-contact for a network of business units and functions and own regular communications up, down, and out to assure alignment and clarity. Lastly, you&rsquo;ll be the strategic operational partner across multiple regions, managing training programs, and organizing presentations for partner audiences.
Requirements
<ul><li>Outstanding partnership, interpersonal, and relationship-building skills. The ability to collaborate in a cross-functional, matrixed environment, and work across multiple departments and business units.
</li><li>Experience partnering directly with product management and engineering teams with an understanding of their priorities, constraints, and how design and content experience informs their work streams.
</li><li>Fluent with AI and prototyping to improve operations. Strong systems mindset and a focus on building CDX systems so that the tools used by engineering and design have content styles and guidelines ready to apply.
</li><li>Thorough familiarity with how content design gets done. Understand what happens when and why, what natural dependencies exist, and when it&rsquo;s OK to be visionary (and when it&rsquo;s not).
</li><li>Ability to learn and master internal tools to ensure content design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization.
</li><li>Superb communication skills that shine in person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at the appropriate level.
</li><li>Strong understanding of what it takes to ship software at scale. Experience running projects using agile and/or scrum processes, and understand development teams (i.e., roles, responsibilities, and how they interact).
</li><li>Ability to establish credibility and rapport with senior executives and technical and non-technical team members.
</li></ul>Desired Experience and Skills
<ul><li>At least 7 years experience working in enterprise software in any combination of content design, design ops, or program management roles.
</li><li>An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course.
</li><li>Demonstrated ability to influence peers and managers and build consensus while dealing with ambiguity.
</li><li>Experience running training events and programs for internal teams.
</li><li>Skilled at thinking in systems, not just single-purpose products, services, or apps.
</li><li>Designing for or with generative AI systems and tools.
</li><li>A related technical degree required.
</li><li>A desire to be your authentic self in the workplace.
</li><li>A desire to collaborate with individuals and teams with diverse backgrounds, experiences, and working styles.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Content Design Program Manager

Curry Senior Center

<div>Curry Senior Center was founded in 1972 and is dedicated to helping low income and homeless seniors in San Francisco through a holistic health care approach. Our mission is to promote wellness, dignity and independence for seniors. We accomplish this through collaborative, innovative programs and services. 
JOB SUMMARY:

This role manages a team of case managers providing community-based care to Medi-Cal members with complex physical, behavioral health, and social needs under California&rsquo;s CalAIM initiative. This role manages workflows and performance, ensures compliance with DHCS and Managed Care Plan requirements, and monitors caseloads, member acuity, and key service metrics. This role also coordinates care with Managed Care Plans and other programs, helps connect clients to appropriate community resources, reviews and audits documentation for quality and accuracy, and supports continuous improvement in service delivery and client outcomes. 


ESSENTIAL DUTIES AND RESPONSIBILITIES:

? Oversee daily operations of the ECM Program ensuring compliance with CalAIM Managed Care Plan requirements and organizational standards.

? Create and manage team schedules.

? Identify and apply career advancement opportunities to employees under their

direction.

? Maintain a small client caseload.

? Attend all necessary meetings.

? Practice and reinforce the mission, vision and values of the organization.

? Recruit, interview, hire, and orient all team members.

? Maintain appropriate staffing levels and caseload distribution.

? Provide initial and ongoing training to team members.

? Assign duties and work schedules to team members and provides on-site guidance of

established procedures

? Review and approve timecards, including time off requests. Make appropriate edits.

? Monitor overtime, doubletime, and missed meal breaks. If abuse is apparent, meet with employee(s) to discuss. If abuse continues, work with HR for disciplinary actions.

? Maintain job descriptions and evaluation criteria for all direct reports, using the appropriate tools provided by HR.

? Provide ongoing individual and group supervision, coaching, performance evaluations and assist with any questions or problems.

? Address any performance problems and, if necessary, handle terminations in

accordance with established company guidelines.

? Address performance issues and implement corrective actions in collaboration with HR.

? Maintain OSHA standards.

? Responsible for the collection of data and reporting via various software programs.

? Hold and facilitate regular team meetings.

? Oversee program budget and ensure that projects are completed on time and in budget.

? Ensure all ECM documentation meets CalAIM Managed Care Plan monitoring requirements and ensure readiness for audit.

? Assist in the completion of grant applications, RFP&rsquo;s and RFQ&rsquo;s.

? Provide individual supervision to team.

? Provide group supervision to staff, trainees, and associates.

? Review and approve client records including assessments, progress notes, care plans, and discharge summaries for accuracy and compliance.

? Monitor client progress, outcomes, and service engagement, and ensure timely intervention when needed.

? Oversee high-risk cases, including risk assessment, incident response, and coordination with external providers and agencies.

? Supervise program evaluation and develop QIP&rsquo;s.

? Perform other duties as assigned. 


JOB REQUIREMENTS:
<ul><li> A Master degree in Social Work, Gerontology, or a related field, preferred.</li></ul>
<ul><li> Bachelors&rsquo; degree in related field required.
</li></ul><ul><li> A minimum of five years&rsquo; experience in direct service with older adults as a case management or medical social worker.</li></ul>
<ul><li> A minimum of 1year Supervisory experience.</li></ul>
<ul><li> Experience overseeing compliance audits.</li></ul>
<ul><li> Substance abuse and/or dual diagnosis training and experience.</li></ul>
<ul><li> Experience handling crisis situations.</li></ul>
<ul><li> Experience working with homeless or disenfranchised older adult clients.</li></ul>
<ul><li> Experience working with individuals and groups.</li></ul>
<ul><li> Experience working with older adults in cognitive decline.</li></ul>
<ul><li> Demonstrated commitment to diversity, equity, and inclusion.</li></ul>
<ul><li> Bilingual/bicultural a plus.</li></ul>
<ul><li> Proof of negative or inactive TB required. Curry Senior Center will provide or reimburse for the cost of a TB test after an offer of employment has been accepted by both parties. Proof of a negative TB test within 90 days will also be accepted.</li></ul> 


KNOWLEDGE, SKILL, AND ABILITIES:
<ul><li> Effective oral and written communications skills with the ability to express ideas in a clear, thorough, concise manner.</li></ul>
<ul><li> Strong interpersonal, communication and organizational skills. Solid aptitude for customer service.</li></ul>
<ul><li> High degree of skill in grammar, spelling and punctuation.</li></ul>
<ul><li> Ability to maintain the confidentiality of all information obtained.</li></ul>
<ul><li> Strong organizational skills and the ability to prioritize workflow.</li></ul>
<ul><li> High level of analytical problem-solving skills.</li></ul>
<ul><li> Excellent time management skills, including the ability to manage self-development.</li></ul>
<ul><li> Must be action-oriented and have the ability to work independently and as a team player.</li></ul>
<ul><li> Strong computer skills such as Chrome, Google suite, Apple iOS, Office suite.</li></ul> 


PHYSICAL REQUIREMENTS/DEMANDS:

The incumbent is in a non-confined office-type setting in which they are free to move about at will. The Environment is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. Work will be performed utilizing a computer, sitting at a desk/chair or standing while speaking and interacting with clients. Position will require average finger dexterity to operate normal office equipment and systems. 

Sitting: 35 % of the workday

Standing: 10 % of the workday

Walking: 20 % of the workday

Bending: 5 % of the workday

Twisting: 5 % of the workday

Lifting: 5 % of the workday/Moderate, generally not over 10 pounds

Carrying: 15 % of the workday/Moderate, generally not over 10 pounds

Climbing: 10 % of the workday 


The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others.</div>

Clinical Enhanced Case Management Program Manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Customer Success Center of Excellence (CS COE) is seeking a Principal Program Manager &ndash; Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers.
 
 
This is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. The Principal Program Manager - Tech will manage cross-team initiatives between CS COE teams, orchestrate QBRs, coordinate with stakeholder teams to resolve blockers, and serve as a force multiplier to CS COE leadership. This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale.
 
 
The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This person must be technically fluent, an executive-level communicator, discreet with sensitive information, and capable of managing multiple competing priorities in a fast-paced, high-growth environment. The role requires meticulous execution while never losing sight of the strategic picture.
 
 
Key job responsibilities 
<ul><li>Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams
</li><li>Coordinate with stakeholder teams to identify and resolve blockers (incl. technical blockers), leveraging technical understanding to communicate effectively about technical issues without requiring translation
</li><li>Own the development and writing of Quarterly Business Reviews (QBRs) for the CS COE, synthesizing business performance data and organizational health metrics into strategic narratives, and serve as quality control lead for all planning and strategy documents, ensuring consistency in messaging and alignment with organizational priorities
</li><li>Own the process for development of operational planning documents for the CS COE, driving the end-to-end creation and editing process for these critical planning cycles
</li><li>Participate in executive forums, synthesizing complex discussions into key decisions, actionable insights, and decision frameworks that drive organizational alignment
</li><li>Serve as the organizational lead for headcount tracking, maintaining real-time visibility into staffing and partnering with Finance, HR, and Recruiting
</li><li>Manage the CS COE budget, maintaining full visibility into actuals, forecasts, and variances, and own Travel &amp; Expense management
</li><li>Architect and manage the annual summit and events calendar, lead meeting planning, and partner with communications to support speaking engagements and award applications
</li><li>Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes requiring cross-organizational coordination
</li><li>Proactively identify operational barriers and broker solutions between competing interests across organizational silos
</li><li>Influence senior leaders and drive consensus on contentious issues, removing barriers and accelerating execution on the organization's highest-priority objectives
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent</li><li>7+ years of experience in program management, business operations, or strategy roles in fast-paced, large-scale organizations</li><li>Technical understanding sufficient to communicate effectively with stakeholder teams about product-related issues and blockers without requiring translation</li><li>Strong written communication skills, including experience writing executive-level documents such as QBRs</li><li>Experience supporting or advising senior leaders</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>7+ years of technical program management experience</li><li>Previous experience in a Product/Technical Business Operations, or Technical Program Manager role</li><li>Experience working directly with customer-facing technical teams in cloud computing, AWS services, or SaaS products</li><li>Experience owning or contributing to annual planning processes and running operational cadences such as QBRs or MBRs</li><li>Experience managing headcount in a large, matrixed organization</li><li>Experience planning and executing events, offsites, or summits</li><li>Experience managing budgets and working cross-functionally with Finance teams, with expertise in Excel for data analysis and business reporting</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Mountain View - 203,500.00 - 275,300.00 USD annually 
USA, CA, San Francisco - 203,500.00 - 275,300.00 USD annually 
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually</div>

Principal Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner Organization

TetraScience

<div>About TetraScience
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence. We help the world&rsquo;s leading life sciences firms turn fragmented scientific data into AI-native assets and scientific workflows that accelerate discovery, development, and manufacturing. TetraScience&rsquo;s growing ecosystem of strategic partners includes NVIDIA, Databricks, Thermo Fisher Scientific, Snowflake, Google, and Microsoft.
In connection with your candidacy, you will be asked to carefully review The Tetra Way authored by our CEO, Patrick Grady; it is impossible to overstate the importance of this document, and you should take it literally as you decide whether our mission, culture, and expectations are right for you.
The Role
The Customer Delivery Manager is the operational heartbeat of the TetraScience account team after landing a new customer or expanding the relationship with an existing customer. Where the Scientific Solutions Partner (SSP) wins the vision and the Technical Delivery Director (TDD) sets the technical implementation strategy, the Customer Delivery Manager ensures that vision becomes reality &mdash; on time, on scope, and ahead of schedule. Both the SSP &amp; Delivery roles share accountability for identifying and progressing expansion opportunities within their accounts.
The profile we are looking for is best described by a specific phenotype such as top tier consultants who went deep into biopharma. Someone who has lived inside these organizations, understands their political and procurement complexity, and knows how to clear the blockers &mdash; SSO, IT governance, vendor approval &mdash; that stall lesser implementations. At TetraScience, delivering on the contract ahead of schedule and showing value is the renewal and expansion strategy. Successful delivery always delivers scientific value as quickly as possible - TetraScience is not a service provider, we provide scientific outcomes.
This role owns the end-to-end delivery lifecycle for a portfolio of enterprise biopharma and life sciences customers, managing implementations &amp; adoption of the Tetra Scientific Data Foundry and Tetra OS across the full medallion data architecture (bronze silver gold). The Customer Delivery Manager is a trusted operational partner to the customer, bridging internal TetraScience teams (engineering, professional services, product, science) with diverse customer stakeholders to drive measurable outcomes.
This is not a project coordination role. The Customer Delivery Manager is scientifically literate, politically adept, and commercially strategic &mdash; and capable of proactively identifying and closing risk across all three dimensions. In addition to delivery the Customer Delivery Manager will be relentlessly connecting the dots to identify the next expansion opportunities at all times.
TetraScience provides its Customer Delivery Managers with AI-powered tools &mdash; including Claude Cowork and Codex &mdash; that automate status reporting, triage, and contracting workflows, enabling each DM to manage a broader portfolio without sacrificing delivery quality.
What You&rsquo;ll Do
Delivery Execution<ul><li>
Own end-to-end program delivery for a portfolio of enterprise customers, including implementation of instrument connectivity, Tetra OS data pipeline configuration (bronze/silver/gold), and scientific use case enablement &amp; adoption.</li><li>
Navigate the full complexity of enterprise pharma delivery environments: SSO provisioning, IT security reviews, validation hurdles, procurement workflows, and change control processes &mdash; clearing blockers proactively so that go-live happens ahead of schedule, not behind it</li><li>
Hold the delivery pace even when the customer isn't pressing. Look around corners for timeline drag and scope creep, and resolve them through direct action or by identifying &amp; moving the customer stakeholders who can unblock.</li><li>
Lead project kick-off, milestone tracking, resource planning, scope management, and project closure across multiple concurrent workstreams</li><li>
Manage and document change requests, ensuring scope changes are assessed, approved, and communicated with minimal disruption to timelines</li><li>
Maintain rigorous delivery governance: roles, responsibilities, decision rights, and escalation paths</li><li>
Coordinate internal teams, external vendors, customer stakeholders and management on both sides to ensure effective scientific outcomes..</li></ul>
Customer Account Management<ul><li>
Serve as the primary operational point of contact for customer delivery stakeholders (Lab IT, informatics, project management, and scientific leads)</li><li>
Navigate customer political dynamics with fluency &mdash; building trust across scientific, IT, and procurement stakeholders simultaneously</li><li>
Run structured customer update meetings, steering committees, and executive delivery reviews</li><li>
Proactively manage risks and customer expectations; surface issues early and drive to resolution before they become escalations</li><li>
Ensure successful customer handoff from implementation to steady-state, with clear documentation and success criteria met</li></ul>
Internal Collaboration<ul><li>
Coordinate cross-functional TetraScience resources &mdash; scientific data engineers, technical architects, product &mdash; to meet delivery commitments</li><li>
Escalate technical issues to the Technical Delivery Director with clear context and business impact framing</li><li>
Contribute to continuous improvement of TetraScience&rsquo;s delivery methodology, templates, and tooling</li></ul> 

Requirements 
What You Bring<ul><li>
Undergraduate degree in a life science, chemistry, or engineering discipline preferred</li><li>
5+ years in management consulting (top-tier firm strongly preferred), enterprise SaaS delivery, or life sciences IT program management &mdash; with direct experience inside or serving large biopharma organizations</li><li>
A track record of navigating complex enterprise environments &amp; demonstrated ability to influence without direct authority: you know how to move procurement, IT security, and change control without losing momentum</li><li>
Strong scientific or laboratory domain literacy &mdash; you understand what it means to move instrument data from raw acquisition through processed and analysis-ready layers</li><li>
Political fluency in large pharma: you build trust across scientific, IT, and procurement stakeholders simultaneously, and you know when to push and when to wait</li><li>
Excellent communicator &mdash; equally comfortable in a working session with a data engineer as in a steering committee with a VP of Divisional IT</li><li>
Proficiency with project management tools (Jira, Smartsheet, MS Project, or similar); familiarity with agile and waterfall methodologies</li><li>
PMP, CSM, or equivalent certification preferred</li><li>
Ability to travel to customer sites routinely flexing based on specific account needs (baseline expectation 1x weekly)</li></ul> 

Benefits 
<ul><li>
100% employer-paid benefits for all eligible employees and immediate family members</li><li>
Unlimited paid time off (PTO)</li><li>
401K</li><li>
Flexible working arrangements - Remote work</li><li>
Company paid Life Insurance, LTD/STD</li><li>
A culture of continuous improvement where you can grow your career and get coaching</li></ul>
We are not currently providing visa sponsorship for this position</div>

Customer Delivery Manager- Bay Area

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. 
 
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS&rsquo; industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. 
 
In this role, you will earn trust across the customer&rsquo;s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units. 
 
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth&rsquo;s most customer-centric experiences. 
 
We value Work and Life balance and understand that it looks different from person to person. Our team is dispersed across North America and stays connected through remote meetings, calls and emails. We work hard each day in a fast-paced dynamic environment, but value the need for downtime to unplug and recharge. We want employees who enjoy what they do, and do what they enjoy at work, at home and beyond. We encourage our team members to partner with their managers to strike the right balance. 
 
AWS is a growth environment - we&rsquo;re hiring and scaling rapidly to meet the needs of our internal and external customers. You&rsquo;ll have the opportunity to grow your scope of influence naturally as we scale, deliver initiatives that make an impact and allow you to build your skills, and will have the opportunity to help hire &amp; develop other leaders along the way. 
 
Key job responsibilities 
The successful candidate will: 
<ul><li>Execute a near, mid, and long-term vision and strategy for the overall customer&rsquo;s cloud transformation by collaborating with the customer and the AWS team</li><li>Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence</li><li>Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers</li><li>Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery</li><li>Accelerate customer adoption through education and enablement</li><li>Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations</li><li>Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer&rsquo;s cloud journey</li><li>Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends</li></ul> 
About the team 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience</li><li>5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience</li><li>Bachelor's degree in science, technology, engineering, math, business or equivalent</li><li>Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams</li><li>Travel up to 30% of the time</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP certification, or SCRUM/Agile, SAFe certification</li><li>Experience implementing cloud services including migrations and modernization projects or similar</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Sr. Customer Solutions Manager , Software & Technology, Marketplaces

Google

<div>
 Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 6 years of experience in advertising technology or digital media.
 </li>
 <li>
 Experience implementing go-to-market strategies or scaled marketing programs.
 </li>
 <li>
 Experience in the social landscape and digital marketing ecosystems.
 </li>
 <li>
 Experience managing cross-functional projects and maintaining executive-level relationships.
 </li>
 <li>
 Experience with the evolving AI landscape and its impact on the digital advertising industry.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience building high-quality content for multiple formats and channels.
 </li>
 <li>
 Ability to deliver insights-driven marketing strategies and plans.
 </li>
 <li>
 Ability to serve as a skilled written and verbal communicator by crafting messages for various audiences, including executives, and turning technical product updates into compelling marketing content for external partners.
 </li>
 <li>
 Excellent program and project management skills to creatively build strategies and deliver high quality work against tight deadlines.
 
 
 </li>
 </ul>
 
 About the job
 
 In Google Advertising, we help businesses globally get online, and grow through the power of digital technologies.
 
 
 Positioned at the heart of Global Advertising Marketing, this role lives within the Global Brand, Narratives and Content team&mdash;the creative powerhouse responsible for defining how Google speaks to the world&rsquo;s marketers. We&rsquo;re the architects of the Google Advertising narrative, transforming product goals into high-energy, global content that defines the industry conversation. Organic social is the heartbeat of Google Advertising Marketing, and the backbone of how we go-to-market.
 
 
 In this role, you&rsquo;re a creative director, a cultural analyst, a strategist, and a maker rolled into one. You&rsquo;ll sit at the epicenter of our most ambitious product launches and global events, transforming Artificial Intelligence and Google Advertising narratives into scroll-stopping stories that drive massive scale.The US base salary range for this full-time position is $142,000-$205,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build strategy end-to-end for Google Advertising&rsquo;s largest owned channels; integrate social into every major Advertising initiative, ensuring our presence is intentional, data-driven, and indispensable.
 </li>
 <li>
 Raise the bar for what "Google-quality" content and creative looks like, whether it&rsquo;s writing a sharp thread, directing a short-form video, or experimenting with new artificial intelligence-powered creative formats.
 </li>
 <li>
 Oversee editorial strategy and direction for top owned channels; connect the dots across hero content platforms and the Advertising narrative, ensuring our content tells a cohesive story across channels.
 </li>
 <li>
 Move with velocity and set tight deadlines for high-stakes launches with the agility of a startup founder and the precision of a program manager.
 </li>
 <li>
 Take responsibility for building and selling ideas and plans to leadership, and for being the connective tissue between creative teams, product stakeholders, and executive leadership.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Marketing Manager, Social Media Strategy, Ads Marketing

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