account manager, government and education Jobs in Gurgaon

account manager, government and education

assistant manager- accounting Jobs in Gurgaon

assistant manager- accounting

assistant project manager Jobs in Gurgaon

assistant project manager

key accounts manager - modern trade Jobs in Gurgaon

key accounts manager - modern trade

product manager

publisher account manager

Taboola

<div>
 
 Realize your potential by joining the leading performance-driven advertising company!
 
 
 
 As a
 
 Publisher Account Manager
 
 on the
 
 Partnerships team
 
 in our
 
 Gurgaon Office
 
 , you&rsquo;ll play a vital role in strengthening and scaling relationships with premium publishers in the Indian market. You&rsquo;ll lead the implementation and optimization of the Taboola platform, identify strategic growth opportunities, and act as a trusted advisor to ensure long-term success. If you&rsquo;re passionate about client success, digital innovation, and making data-driven decisions&mdash;you belong here.
 
 
 
 To Thrive In This Role, You'll Need
 
 
 
 <ul>
 <li>
 5+ years of experience in an account management or customer success role, preferably working with digital publishers
 </li>
 <li>
 A proven track record of managing multiple clients and optimizing account performance
 </li>
 <li>
 Demonstrated ability to build and maintain long-term client relationships at multiple seniority levels
 </li>
 <li>
 Experience introducing new features or products to clients with measurable impact
 </li>
 <li>
 Comfort working in a KPI-driven environment with upsell/cross-sell targets
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Strong negotiation and persuasion skills with a proactive, problem-solving mindset
 </li>
 <li>
 Proficiency in Excel for data analysis and PowerPoint for impactful presentations
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Manage and grow relationships with premium publisher clients and strategic media partners
 </li>
 <li>
 Monitor and analyze key performance metrics to drive optimization strategies
 </li>
 <li>
 Provide strategic insights and best practices to improve overall performance and monetization
 </li>
 <li>
 Identify upsell opportunities and lead cross-functional collaboration to implement new initiatives
 </li>
 <li>
 Act as the bridge between publishers and internal product, support, and technical teams
 </li>
 <li>
 Support the Publisher Sales team in developing compelling pre-sales proposals and strategic plans
 
 
 </li>
 </ul>
 
 Why Taboola?
 
 
 
 
 About
 
 
 
 If you ask Taboolars what they love about working here, they&rsquo;ll tell you that they&rsquo;ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They&rsquo;ll also share more about:
 
 
 Adam Singolda, Taboola Founder and CEO says; &ldquo;You can copy anything from another business but you can&rsquo;t copy a company&rsquo;s culture.&rdquo;
 
 
 
 Well-being:
 
 Enjoy comprehensive benefits, location-specific perks and stocked kitchens.
 
 
 
 Flexibility:
 
 We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
 
 
 
 Work with some of the biggest names:
 
 Our publisher partners include NDTV, India Today Group, and Zee Network.
 
 
 
 Ready to realize your potential?
 
 
 
 Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.
 
 
 Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, &amp; the Taboola Life Blog.
 
 
 
 About Taboola
 
 
 
 Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
 
 
 Taboola works with thousands of businesses who advertise directly on
 
 Realize
 
 , Taboola&rsquo;s powerful ad platform, reaching approximately
 
 600M daily active users
 
 across some of the best publishers in the world. Publishers like
 
 NBC News, Yahoo
 
 , and OEMs such as
 
 Samsung, Xiaomi
 
 , and others use Taboola&rsquo;s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.
 
 
</div>

Publisher Account Manager

McCain Foods

<div>
 
 Position Title:
 
 Key Accounts Manager - Modern Trade
 
 
 
 Position Type:
 
 Regular - Full-Time
 
 
 
 Requisition ID:
 
 39659
 
 
 
 We are passionate about food. But we&rsquo;re even more passionate about our People!
 
 
 
 
 Primary Purpose Of Role
 
 
 
 This position is a HO Based - Pan India Role, responsible for delivering Value, Volume, Market share &amp; GP goals for the assigned modern trade customers, by building &amp; executing customer-wise AOC plans. The role also involves significant collaboration with cross-Functional &amp; sales operations teams to execute &amp; grow the category as per the plan.
 
 
 
 Roles And Responsibilities &amp; Key Deliverables
 
 
 
 <ul>
 <li>
 Growth Strategy &amp; Business Planning
 </li>
 <li>
 Develop and execute strategy for the accounts in line with the growth plans [Value, Volume, GP &amp; Market Share]
 </li>
 <li>
 Lead the trade negotiations with the accounts to drive mutual profitable growth
 </li>
 <li>
 Devise the JBP with the accounts to drive win-win solutions as part of the growth plan
 </li>
 <li>
 Planning marketing calendar of Promotions &amp; Activations and aligning the same with accounts
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Build strong customer relationships to gather actionable insights, enabling the development of strategic plans to drive category growth and gain market share
 </li>
 <li>
 Deepen account relationships to co-create innovative ways to attract more consumers to the frozen category, explore to create in-store touch points to bring the frozen category closer to the shoppers
 </li>
 <li>
 Work closely with the customer&rsquo;s &amp; McCain&rsquo;s marketing team to understand the latest trends in the food space &ndash; and mutually launch NPDs to ensure continued excitement in the category
 </li>
 <li>
 Leverage customers&rsquo; omnichannel presence to boost category penetration, devise strategies on platform to drive recruitment and expand reach.
 </li>
 <li>
 Cross Functional Collaboration
 </li>
 <li>
 Ensuring controls &amp; financial hygiene: Collaborate closely with internal &amp; Customer&rsquo;s Commercial team to maintain a consistent cadence to financial processes [reconciliations/NDCs] to ensure efficiency and accuracy
 </li>
 <li>
 Best in Class Customer Service Levels &ndash; Partner with Supply chain to ensure accurate forecast, maximize fill rates
 </li>
 <li>
 Strive to streamline internal processes and constantly seek to make them future &ndash; ready
 
 
 </li>
 </ul>
 
 Knowledge/Experience
 
 
 
 To effectively perform in this job the position holder must have:
 
 
 <ul>
 <li>
 Experience- 6-8 Years in FMCG &ndash; Modern Trade
 </li>
 <li>
 Strong communication skills- both written and verbal
 </li>
 <li>
 Ability to analyze data to extract meaningful business insights
 </li>
 <li>
 Strong in collaboration &amp; people skills - Able to build trust &amp; sustainable interpersonal relationships with multiple stakeholders
 </li>
 <li>
 Strong business planning and presentation skills
 </li>
 <li>
 Able to work in a dynamic fast-moving market environment and inspire teams to deliver results
 </li>
 <li>
 Ability to identify business opportunities and convert to business results
 </li>
 <li>
 Ability to work under pressure, meet deadlines and drive assigned tasks/goals to completion
 </li>
 <li>
 Current Exposure in Account management of Reliance would be an added advantage
 
 
 </li>
 </ul>
 Apply Now if you are looking to be part of a flourishing and energetic environment! Join a recognized brand known throughout households across the globe!
 
 
 
 McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
 
 
 
 
 McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please
 
 
 let us know
 
 
 and we will work with you to find appropriate solutions.
 
 
 
 
 Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain&rsquo;s
 
 
 Global Privacy Policy
 
 
 and
 
 
 Global Employee Privacy Policy
 
 
 , as applicable. You can understand how your personal information is being handled
 
 
 here
 
 
 .
 
 
 
 
 Job Family:
 
 Sales
 
 
 
 Division:
 
 India
 
 
 
 Department:
 
 Modern Trade
 
 
 
 Location(s):
 
 IN - India : Haryana : Gurgaon
 
 
 
 Company:
 
 McCain Foods(India) P Ltd
</div>

Key Accounts Manager - Modern Trade

Henkel

<div>
 
 About this Position
 
 The role is responsible for driving sales and business development for Adhesives across Tapes and Labels in the North &amp; East India region. The position will be based out of the Gurgaon (NCR) office and will require extensive travel across the assigned geography.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Candidate will be responsible for managing sales &amp; business development for Adhesives in Tapes, Labels, Graphics, Medical segments covering North &amp; East India accounts positioned at Gurgaon NCR Office traveling extensively to cover the Geography.
 </li>
 <li>
 Prospecting for new business opportunities while managing existing customer base of Direct Accounts &amp; Distributors.
 </li>
 <li>
 Drives sales development and growth. Executes local sales plans for assigned accounts in line with SBU strategy to maintain and develop existing / acquire new customers. Maintain control on the payment recovery as Complete Sales Cycle.
 </li>
 <li>
 Work through the sales process to identify, quantify and justify the appropriate value proposition for the individual customer matching their needs with our capabilities to provide a solution.
 </li>
 <li>
 Works closely with Henkel cross functional teams to provide the best customer experience. Application Engineering, Customer Service, Demand Planning, Supply Planning. OTC etc&hellip;
 </li>
 <li>
 Executes customer roadmap and manages / closes respective CRM tool.
 </li>
 <li>
 Supports transactional processes to ensure compliance with corporate standards, e.g. price and contract management in the system.
 </li>
 <li>
 Provides input to Manager on customer needs, business trends, competitive situations in territory.
 </li>
 <li>
 Coordinates with TCS to conduct line trials / resolve customer requests and complaints.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in Sales &amp; business development / Marketing from reputed Institute.
 </li>
 <li>
 Candidate with bachelor's degree in engineering, Science + MBA is preferred.
 </li>
 <li>
 Can also look for candidate from Technical Services Engineers / Process engineers / Product Managers with sales / commercial acumen.
 </li>
 <li>
 Looking for candidate from segments like Adhesives / Chemicals / Printing / Paper Converting / Inks / Coatings / Tapes / Labels / And other Related Industries etc.
 </li>
 <li>
 Candidate with experience into Direct Industrial Sales, Key account management, Distributor Management, share strong interpersonal relationship.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
 </li>
 <li>
 Competitive accident and term life policies for up to 3 times annual gross salary
 </li>
 <li>
 Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Sales Engineer

Uber

<div>
 
 About The Role
 
 
 
 Uber Advertising's vision is to provide the most marketplace-centric advertising, connecting Uber's platform users (eaters, riders, and general consumers) with advertisers. A place where users can go anywhere and get anything. Uber Advertising's platform brings together its mobility and delivery channels, enabling advertisers to engage with our consumers throughout the entire marketing funnel - from awareness to purchase, loyalty, and advocacy among Uber users.
 
 
 We are building out the next phase of Uber Advertising to step change the growth across core regions and enable merchants and brands to reach and convert a highly engaged, global user base across its Mobility and Delivery platforms in 32 markets.
 
 
 Uber operates in India with an accelerated growth trajectory and outlook. As Head of Uber Advertising Sales, India, you are responsible for building a world-class sales and account management organisation that will drive advertising revenue across Mobility ads products to accelerate Uber's bottom line and topline growth. You will also be responsible for the strategic direction, scaling, and implementation of Uber's India Advertising Sales business, with a focus on hyper-growth.
 
 
 
 What The Candidate Will Do
 
 
 
 <ul>
 <li>
 Build and develop a high-performing, diverse sales and account management organisation responsible for delivering advertising revenue across Uber Ads surfaces.
 </li>
 <li>
 Drive revenue by demonstrating the value that our Ads platform will bring to advertisers. Responsible for building and growing C-Level advertising relationships with our advertisers and agencies.
 </li>
 <li>
 Act as spokesperson for Uber Advertising with PR and IR, or internally. Contribute to the product roadmap by articulating market-specific product needs across Uber Ads surfaces and formats, ensuring we build a best-in-class customer and advertiser experience.
 </li>
 <li>
 Develop and execute Ads sales strategy that enables teams to exceed revenue targets. Working cross-functionally, you will help to be effective, you will need to build close relationships and tight alignment with operations, sales, strategy, business development, product &amp; engineering, finance, and legal.
 </li>
 <li>
 Partner with regional and local leadership to align on structure, revenue targets, and KPIs. To meet the needs of our ambitions, you will be required to grow and optimise the team's structure, attracting and retaining diverse talent in Ads Sales and Account Management.
 </li>
 <li>
 Work with Global Partner Solutions and Regional Comms to develop scalable sales collateral, B2B events marketing, and a PR plan. Collaborate with Ads Platform, Product Eng, and Product Ops teams to inform local market ads surfaces/inventors and pricing needed to enable advertisers to adopt audiences across advertiser goals of awareness, trial, and conversion.
 
 
 </li>
 </ul>
 
 What The Candidate Will Need
 
 
 
 <ul>
 <li>
 12+ years of advertising experience - preferably in an Ads platform within a marketplace business or mobile app.
 </li>
 <li>
 5+ years of experience leading a sales team - preferably Digital Ads Sales.
 </li>
 <li>
 Clear track record of building, operating, and scaling large revenue businesses-owning ambitious targets, expanding advertiser bases, improving monetisation, and delivering sustained revenue growth.
 </li>
 <li>
 Ability to establish and grow partnerships at CEO/CMO/Agency leadership levels. Skilled in influencing senior stakeholders, negotiating large commercial deals, and elevating platform perception in the market.
 </li>
 <li>
 Comfort using data, insights, and experimentation to make decisions, define sales strategy, optimise go-to-market plans, and refine ads surfaces. Ability to translate complex market dynamics into simple, actionable plans.
 </li>
 <li>
 Thrives in a rapidly evolving business, can adapt quickly to shifting priorities, and demonstrates entrepreneurial thinking. Comfortable building for scale while solving short-term needs.
 </li>
 </ul>
</div>

Head of Uber Advertising, India

<div>
 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Sales Manager is responsible for driving profitable growth within an assigned territory by acquiring new customers, expanding wallet share with existing accounts, and delivering value through application-based solutions. The role requires strong customer engagement, solution-selling, and disciplined execution to meet sales, margin, and collection targets.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Growth
 
 
 
 
 <ul>
 <li>
 Achieve monthly/quarterly/annual revenue and product mix targets.
 </li>
 <li>
 Drive new business development (NBD) through prospecting, lead conversion, and pipeline management.
 </li>
 <li>
 Execute account plans and opportunity strategies in alignment with OP (Operating Plan) and OLCG goals.
 
 
 
 </li>
 </ul>
 
 Customer Engagement &amp; Solution Selling
 
 
 
 
 <ul>
 <li>
 Conduct regular customer visits, technical demos, trials, and joint application development.
 </li>
 <li>
 Identify customer needs and recommend adhesives/tapes solutions that improve process efficiency.
 </li>
 <li>
 Coordinate with technical service/application engineers to ensure successful trials and adoption.
 
 
 
 </li>
 </ul>
 
 Territory &amp; Funnel Management
 
 
 
 
 <ul>
 <li>
 Manage territory coverage, call cycles, and visit frequency to maximize reach and productivity.
 </li>
 <li>
 Maintain a healthy opportunity funnel with accurate stage definitions, value, and probability.
 </li>
 <li>
 Use the designated CRM for lead tracking, meeting notes, action plans, and forecasting.
 
 
 
 </li>
 </ul>
 
 Commercial Excellence
 
 
 
 
 <ul>
 <li>
 Prepare and negotiate proposals within pricing and discount guardrails.
 </li>
 <li>
 Ensure on-time invoicing, collections, and DSO adherence; resolve billing and payment issues proactively.
 </li>
 <li>
 Monitor competitor activity, market trends, and customer risks; update counter-strategy plans.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Partner with marketing for Ad Merch programs, campaigns, and promotion-led demand generation.
 </li>
 <li>
 Collaborate with supply chain for stock allocations, backorder mitigation, and aged inventory liquidation.
 </li>
 <li>
 Align with finance on credit limits, CIR impacts, and budget adherence.
 
 
 
 </li>
 </ul>
 
 Compliance &amp; Governance
 
 
 
 
 <ul>
 <li>
 Adhere to company policies on ethics, safety, EHS, trade compliance, and documentation.
 </li>
 <li>
 Maintain accurate records of trials, approvals, contracts, and regulatory requirements.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Science, or Business (Mechanical/Chemical/Production preferred) or equivalent experience.
 </li>
 <li>
 3&ndash;7 years of field sales experience in industrial/B2B (adhesives, tapes, industrial consumables, or related).
 </li>
 <li>
 Proven track record in solution selling, negotiation, and closing.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Experience with OEMs, converters, fabricators, and key accounts in automotive, electronics, packaging, construction, or general manufacturing.
 </li>
 <li>
 Hands-on exposure to process lines (e.g., lamination, assembly, gasketing, bonding); understanding of substrates and surface prep.
 </li>
 <li>
 Proficiency with CRM (e.g., Salesforce), Excel, and data-driven forecasting.
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 
 <ul>
 <li>
 Product &amp; Application Knowledge &ndash; Understand bonding mechanisms, test methods, and ROI/TCO.
 </li>
 <li>
 Consultative Selling &ndash; Diagnose problems and build value-led proposals; handle objections.
 </li>
 <li>
 Territory Discipline &ndash; Plan visits, optimize routes, and maintain call cadence.
 </li>
 <li>
 Negotiation &amp; Margin Protection &ndash; Balance price, value, and terms within guardrails.
 </li>
 <li>
 Data Literacy &ndash; Use CRM and reports for pipeline, forecast accuracy, and performance tracking.
 </li>
 <li>
 Resilience &amp; Ownership &ndash; Target orientation, self-motivation, and bias for action.
 </li>
 <li>
 Collaboration &ndash; Work seamlessly with technical, marketing, supply chain and finance.
 
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 
 <ul>
 <li>
 Revenue vs OP; OLCG contribution.
 </li>
 <li>
 NBD wins: number/value; conversion cycle time.
 </li>
 <li>
 Funnel health: coverage (&ge;3&times;), stage progression, forecast accuracy.
 </li>
 <li>
 DSO, collection efficiency, and overdue reduction.
 </li>
 <li>
 Ad Merch program effectiveness (leads, trials, conversions).
 </li>
 <li>
 Customer retention, expansion, and satisfaction
 </li>
 <li>
 Visit productivity: calls/week, qualified meetings, trial-to-adoption rate.
 
 
 
 </li>
 </ul>
 
 Travel &amp; Work Conditions
 
 
 
 
 <ul>
 <li>
 Field-intensive role; ~50&ndash;70% travel within territory.
 </li>
 <li>
 Customer site work may require PPE and adherence to plant safety norms.
 </li>
 <li>
 Early starts or late visits as per customer production schedules.
 
 
 
 </li>
 </ul>
 Learn more about 3M&rsquo;s creative solutions to the world&rsquo;s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
 
 
 Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
 
 
 
 Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
 
 
 
 
 3M Global Terms of Use and Privacy Statement
 
 
 
 Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
 
 
 Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
</div>

Area Sales Manager - IATD (Delhi/ NCR)

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

IndiGo (InterGlobe Aviation Ltd)

<div>
 <ul>
 <li>
 Advanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations &amp; bases across the network (every quarter)
 </li>
 <li>
 Assist in the development and rollout of timely as well as effective &amp; innovative measures for training and skills enhancement
 </li>
 <li>
 Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining
 </li>
 <li>
 Participate in the periodic training needs analysis for customer service skills across IFS
 </li>
 <li>
 Responsible for ensuring that Ab Initio batches attend timely &amp; effective Basic Customer Service training within defined timelines &amp; standards
 </li>
 <li>
 Participate in the development and updation of Customer Service Procedures for IFS as well as AO&amp;CS
 </li>
 <li>
 Ensure the processing and consolidation of all training records pertaining to Customer Service Training
 </li>
 <li>
 Upskill &amp; develop self-on-related professional skills
 </li>
 <li>
 To be aware of the developments in the field of learning (special focus on Customer Service) through research and networking
 </li>
 <li>
 Be available to the Human Resources Recruitment during a preliminary interview phase for Cabin Attendants and Airport Operations
 </li>
 <li>
 Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network
 </li>
 <li>
 Multiskilled self into any other related soft skills as required by the organization and at the discretion of the Manager &ndash; ifly (Soft Skills &amp; Leadership Training)
 </li>
 <li>
 Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager &ndash; ifly (Soft Skills &amp; Leadership Training)
 </li>
 <li>
 Duties are not limited to the above and some duties can be delegated at the discretion of the Manager &ndash; ifly (Soft Skills &amp; Leadership Training)
 
 
 </li>
 </ul>
 &ldquo;Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives&rdquo;.
</div>

Consultant - Customer Service Training

Explore 19+ Publisher account manager in Gurgaon this January. Find roles across top companies and apply now to boost your career.