cluster director of people & culture, raffles & fairmont the red sea - (saudi national )

procurement manager - raffles & fairmont the red sea (saudi national)

reception & retail specialist Jobs in Umluj

reception & retail specialist

reception retail specialist

Red Sea Global

<div>
 
 
 Devision:
 
 Sports and Entertainment
 
 
 
 Department:
 
 GALAXEA
 
 
 
 Compnay:
 
 Sports and Entertainment Compnay
 
 
 
 
 
 
 From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form
 
 
 
 
 
 
 
 Red Sea Sports &amp; Entertainment (RSSE)
 
 is a dedicated subsidiary of
 
 Red Sea Global (RSG)
 
 , responsible for designing and delivering outstanding land and marine experiences at
 
 The Red Sea destination
 
 . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through
 
 Galaxea
 
 , adventure activities via
 
 Akun
 
 , and leisure experiences delivered by
 
 WAMA
 
 .
 
 
 
 
 
 RSSE plays a key strategic role in the partnership between
 
 Red Sea Global
 
 and the
 
 Saudi Olympic &amp; Paralympic Committee
 
 , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.
 
 
 
 
 
 Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with
 
 Saudi Vision 2030
 
 , supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Reception &amp; Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.
 
 
 
 
 
 The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception &amp; Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. General Responsibilities
 
 
 <ul>
 <li>
 Support the Center Manager in the day-to-day operations and overall performance of the Center.
 </li>
 <li>
 Maintain a professional, welcoming, and well-presented reception and retail environment at all times.
 </li>
 <li>
 Deliver all sales transactions in a professional, accurate, and customer-focused manner.
 </li>
 <li>
 Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.
 </li>
 <li>
 Oversee purchasing budgets and ensure optimal stock levels are maintained.
 </li>
 <li>
 Support operations across multiple sites, including remote work and on-site visits as required.
 </li>
 </ul>
 
 
 
 
 
 2. Pre-Opening Support
 
 
 <ul>
 <li>
 Collaborate with the Center Manager in the setup and operational readiness of the Center.
 </li>
 <li>
 Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
 </li>
 <li>
 Develop a thorough understanding of retail products, services, and activities offered within the destination.
 </li>
 <li>
 Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.
 </li>
 </ul>
 
 
 
 
 
 3. Operational &amp; Retail Management (Post-Opening)
 
 
 <ul>
 <li>
 Ensure all activities and services delivered through the Center meet professional and operational standards.
 </li>
 <li>
 Manage and oversee daily retail operations in line with company policies and procedures.
 </li>
 <li>
 Maintain accurate records of retail transactions, inventory, and reporting.
 </li>
 <li>
 Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.
 </li>
 <li>
 Ensure effective merchandising of products to optimize visual appeal and revenue generation.
 </li>
 <li>
 Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
 </li>
 <li>
 Support activity registrations, equipment rentals, and coordination between guests and operational teams.
 </li>
 <li>
 Act as a key communication link between guests, instructors, and operational staff.
 </li>
 <li>
 Maintain strong working relationships with internal teams and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 4. Health, Safety, Environment &amp; Quality
 
 
 <ul>
 <li>
 Ensure compliance with all safety, environmental, and quality standards and procedures.
 </li>
 <li>
 Promote a safe, clean, and organized working environment in line with company policies.
 </li>
 <li>
 Escalate any operational or safety concerns to the Center Manager promptly.
 </li>
 </ul>
 
 
 
 
 
 5. Policies, Procedures &amp; Reporting
 
 
 <ul>
 <li>
 Adhere to all company policies, SOPs, and operational guidelines to ensure consistency and control.
 </li>
 <li>
 Maintain accurate documentation, reporting, and administrative records.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to enhance operational efficiency, customer experience, and retail performance.
 </li>
 <li>
 Contribute to process improvements aligned with international best practices and organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Proven experience in hospitality, retail, or front-office operations.
 </li>
 <li>
 Demonstrated track record in sales and customer service delivery.
 </li>
 <li>
 Familiarity with reception and retail operational practices and procedures.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent communication skills in English (written and spoken); Arabic is an advantage.
 </li>
 <li>
 Strong customer service orientation with a proactive, &ldquo;can-do&rdquo; attitude.
 </li>
 <li>
 Commercial awareness with strong sales and upselling capabilities.
 </li>
 <li>
 Highly organized with strong attention to detail.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic, and multicultural environment.
 </li>
 <li>
 Strong interpersonal skills with the ability to engage high-end clientele.
 </li>
 <li>
 Problem-solving skills with the ability to handle guest requests and complaints effectively.
 </li>
 <li>
 Professional presentation aligned with luxury hospitality standards.
 </li>
 <li>
 Ability to work both independently and collaboratively within a team.
 </li>
 <li>
 Proficiency in Microsoft Office applications and basic administrative systems.
 </li>
 <li>
 Social media awareness and basic digital engagement skills.
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills
 
 
 <ul>
 <li>
 Additional language proficiency (preferably Arabic).
 </li>
 <li>
 Interest or background in marine conservation, sustainability, or environmental education.
 </li>
 <li>
 Experience in resort, dive center, or tourism-related environments.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 <ul>
 <li>
 Operates within a luxury destination environment requiring high standards of service delivery.
 </li>
 <li>
 Requires flexibility to work varied shifts, including weekends and peak seasons.
 </li>
 <li>
 Involves both front-facing guest interaction and administrative responsibilities.
 </li>
 <li>
 Plays a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.
 </li>
 </ul>
 
 
</div>

Reception & Retail Specialist

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Reception & Retail Specialist