full-time patient services representative/medical receptionist

front desk agent

full-time patient services representative/medical receptionist Jobs in Seattle

office administrator

receptionist

Arboretum Dermatology

Patient Service RepresentativeArboretum Dermatology - Seattle, WAArboretum Dermatology is a medical and cosmetic dermatology practice in Seattle. We are seeking an experienced Full-Time Patient Services Representative to join our front desk team.Responsibilities and Duties:<ul><li>answering phone calls and greeting patients</li><li>checking in and out patients</li><li>scheduling appointments</li><li>knowledge of the products and services</li><li>inventory and sales of cosmetic products</li><li>referral management</li><li>insurance verification and authorization</li><li>processing of requests for medical records</li><li>keeping the front desk and waiting area organized</li><li>communicating with patients regarding their account and charges</li><li>supervising all aspects of the front desk</li></ul>The ideal candidate would have the following skills and qualities:<ul><li>excellent customer service and communication skills</li><li>professional and friendly appearance</li><li>ability to multitask under pressure with ease</li><li>be able to work well as part of a team</li><li>computer proficiency including Microsoft Office Suite (Outlook, Word, Excel)</li><li>experience in dermatology or medical practices</li><li>experience with Modernizing Medicine Practice Management software</li><li>prior experience as medical assistant or aesthetician a plus</li></ul>This position is full-time. We offer free on-site parking, competitive pay and benefits after a 90-day introductory period of continuous employment (full medical/dental/vision insurance coverage).Business Hours: Monday - Friday, 8AM - 4PM (office is closed 12pm- 1pm)Experience:<ul><li>Front Desk or 2 years of college education (Required)</li><li>Medical or Aesthetic Office: 2 years (Required)</li><li>Insurance Verification and Authorization: 2 years (Preferred)</li></ul>Education:<ul><li>College education</li></ul>Job Type: Full-timePay: From $23.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Free parking</li><li>Paid time off</li></ul>Medical Specialty:<ul><li>Dermatology</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Insurance verification: 1 year (Preferred)</li></ul>Work Location: In person

Full-Time Patient Services Representative/Medical Receptionist

Buell Realtime Reporting

OverviewDo you take pride in being accurate, reliable, and an enthusiastic team player? If you believe you qualify for a position with our growing firm, review the following three questions:<ul><li>Do you take pride in noticing the details others miss&mdash;and elevating every client interaction into a VIP experience?</li><li>Do you want to be a valued, integral member of a team dedicated to both its clients and employees?</li><li>Are you a self-starter who takes ownership and follows through with care and precision?</li></ul>If you answered &ldquo;yes&rdquo; to the above questions, read on to learn more about our dynamic company.Buell Realtime Reporting provides first-class litigation support services, including court reporting, legal video, videoconferencing, transcription, interpreters, and more. We are proud of our reputation for strong client relationships, work product accuracy, and exceptional customer service. We create clients for life, one case at a time.The Buell team is a unified group of court reporters, videographers, and office staff who have been with the company long term. Our mission statement is to deliver the Buell VIP experience each and every time. We are a boutique firm that has been built on respect, communication and solving problems together. Even though we work hard and take pride in our job, we still have fun! The Buell company goal is to set everyone up for long-term success.We are seeking a dynamic and detail-oriented Reception / Legal Admin professional to join our team. This vital role combines front-desk responsibilities with comprehensive administrative support, ensuring smooth daily operations within a busy litigation support environment. Your proactive approach will help facilitate effective communication, VIP-level interactions, and support departments with diverse administrative tasks.Duties<ul><li>Greet visitors, clients, and vendors with professionalism and courtesy, ensuring a positive first impression of the firm.</li><li>Manage incoming calls with excellent phone etiquette, directing inquiries to appropriate team members promptly.</li><li>Handle administrative duties such as supply ordering and supporting overall office organization.</li><li>Assisting other departments as needed (for example, sealing transcripts or scanning exhibits for Production team, creating videoconference links for Schedule team).</li><li>Mail and delivery management.</li><li>Coordinating occasional local office-related tasks and deliveries.</li></ul>SKILLS AND ABILITIES:The ideal candidate will have:<ul><li>Outstanding proofreading skills and attention to detail.</li><li>Professional presence with the ability to engage confidently with clients and internal team</li><li>The ability to work effectively under pressure in a fast-paced legal environment.</li><li>Interact positively with office staff, court reporters, videographers and clients.</li><li>Experience with and knowledge of computers.</li><li>Strong desire to learn and grow professionally through active coaching and mentoring.</li></ul>Join us in this engaging role where your talents will directly contribute to the success of our team. We value proactive individuals who thrive in fast-paced environments and are eager to grow their professional expertise. This role offers the opportunity to gain exposure across multiple departments and build a long-term career within a growing, highly respected firm.Pay: $26.00 - $27.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

In-Person Reception / Legal Admin

Steeler

Company Overview Steeler is a family-owned business with an entrepreneurial spirit, fostering a dynamic environment where employees can develop their careers and achieve their professional goals. With over 40 years of experience, we are a leading manufacturer of steel framing and a distributor of drywall supplies and construction materials.Our Administrative Assistant Position is the first point of contact for our clients, both in person and over the phone. This position provides excellent customer service while assisting our Corporate office staff with various projects support, tasks and daily duties.Job Overview We are seeking an energetic and detail-oriented Administrative Assistant to support our office operations. This role offers an exciting opportunity to be the backbone of our administrative functions, ensuring smooth daily operations while providing exceptional customer service. The ideal candidate will bring strong organizational skills, office management expertise, and a positive attitude to our team.Responsibilities<ul><li>Operates AVAYA multi-line telephone system to answer incoming calls, determines purpose of call and forwards call to appropriate personnel or department. Takes and delivers messages or transfers calls to voicemail when personnel are not available.</li><li>Greets and welcomes on-site visitors, determines nature of business and announces visitor to appropriate personnel. Monitors visitor access.</li><li>Sends, receives, sorts and routes mail. Includes maintenance and monitoring of stamp machine.</li><li>Create memos, correspondence, reports and other documents when necessary.</li><li>Keeps conference room clean, including coffee preparation and disposal.</li><li>Organizes and prepares office/janitorial supply lists for order.</li><li>Assists all other departments with miscellaneous routine tasks and assignments such as filing, spreadsheet creation/maintenance and updating and other duties as assigned.</li></ul>Experience<ul><li>2+ reception or administrative assistant experience</li><li>2+ years customer service experience</li><li>Excel Experience</li><li>Basic math and computer skills</li><li>Previous experience with a multi-line telephone system.</li><li>Demonstrated prioritizing skills and ability to multi-task.</li><li>Demonstrated time management and planning</li><li>Strong verbal communication</li><li>Ability to work as part of a team</li><li>Bi-lingual in English/Spanish is a plus</li></ul>Join our team to become a vital part of a thriving company that values dedication, professionalism, and a proactive approach. We are committed to supporting your growth while providing a vibrant workplace where your administrative talents can shine!Pay: $21.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Basic Excel experience</li><li>Multi-line phone call experience</li></ul>Experience:<ul><li>reception or admin: 2 years (Required)</li></ul>Work Location: In person

Administrative Assistant

Reside

<div>
 
 Position Type:
 
 Full time
 
 
 
 Compensation:
 
 $21.30 - $24 per hour
 
 
 
 Location:
 
 Reside Seattle Downtown - 104 Pine Street
 
 
 
 Schedule:
 
 Schedule will vary to accommodate business needs and will be posted in advance. Typical shifts are 7:00am - 3:30pm or 3:00pm - 11:30pm. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.
 
 
 
 About Us
 
 
 
 Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
 
 
 
 About The Job
 
 
 
 The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
 </li>
 <li>
 Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
 </li>
 <li>
 Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
 </li>
 <li>
 Review and compile management reports, guest billings, and ledger transactions in a timely manner.
 </li>
 <li>
 Respond promptly to guest inquiries regarding services, facilities, and local attractions.
 </li>
 <li>
 Maintain proper operation of front desk systems and ensure adherence to property standards.
 </li>
 <li>
 Follow all cash handling, credit, and audit procedures in accordance with company policies.
 </li>
 <li>
 Maintain a clean and organized work area and ensure front desk and lobby standards are met.
 </li>
 <li>
 Attend all required meetings and training sessions, maintaining compliance with Reside standards.
 </li>
 <li>
 Support porterage and guest service functions when needed to exceed customer expectations.
 </li>
 <li>
 Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
 </li>
 <li>
 Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.
 </li>
 </ul>
 <ul>
 <li>
 To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
 <li>
 This position does not supervise any employees.
 </li>
 <li>
 May also provide cross-training for staff.
 
 
 </li>
 </ul>
 
 Travel
 
 
 
 <ul>
 <li>
 This position could require minimal travel, up to 5% of the time.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 What you&rsquo;ll bring:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
 </li>
 <li>
 One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
 </li>
 <li>
 Computer proficiency required; experience with front office or property management systems preferred.
 </li>
 <li>
 Customer service experience strongly preferred.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail and accuracy in handling financial transactions.
 </li>
 <li>
 Ability to prioritize tasks and work independently or as part of a team.
 </li>
 <li>
 Proficiency in basic arithmetic and comfort with financial data.
 </li>
 <li>
 Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
 </li>
 <li>
 Professional appearance and demeanor consistent with company standards.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information.
 </li>
 <li>
 Willingness to cross-train and assist in other operational areas as needed.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer Focus &ndash; Demonstrates commitment to exceeding guest expectations.
 </li>
 <li>
 Communication &ndash; Effectively conveys information in a clear and courteous manner.
 </li>
 <li>
 Initiative &ndash; Anticipates and resolves issues proactively.
 </li>
 <li>
 Adaptability &ndash; Remains flexible in response to changing priorities and work schedules.
 </li>
 <li>
 Teamwork &ndash; Collaborates effectively with colleagues across departments.
 </li>
 <li>
 Integrity &ndash; Handles financial and guest information with discretion and accuracy.
 </li>
 <li>
 Dependability &ndash; Maintains consistent attendance and reliability, including overnight or variable shifts.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.
 
 
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Flexible and long hours may be required, including weekends, holidays, and overnight shifts.
 </li>
 <li>
 Light to sedentary work &mdash; occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items.
 </li>
 <li>
 Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.
 
 
 </li>
 </ul>
 
 Total Rewards
 
 
 
 What&rsquo;s in it for you:
 
 
 <ul>
 <li>
 Competitive Pay
 </li>
 <li>
 Commuter benefit
 </li>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 401k and Employer Match
 </li>
 <li>
 Paid Holidays and Vacation Time
 </li>
 <li>
 Quarterly and Annual Success Share Bonus
 </li>
 <li>
 Wyndham discount
 </li>
 <li>
 Volunteer Program
 </li>
 <li>
 Tuition Reimbursement Program
 </li>
 <li>
 Learning &amp; Development Opportunities
 </li>
 <li>
 Employee Referral Program
 </li>
 <li>
 Employee Assistance Program
 
 
 </li>
 </ul>
 
 The Fine Print
 
 
 
 
 Work Authorization:
 
 
 
 The employee must be legally authorized to work in the United States.
 
 
 
 EEO Statement
 
 
 
 Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
 
 Employment Verification
 
 
 
 In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.
 
 
 
 Background Checks
 
 
 
 Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.
 
 
 
 Reside is a drug-free workplace.
 
 
 
 <ul>
 <li>
 Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.
 </li>
 </ul>
</div>

Front Desk Agent

Carpenters Services Administrative Corporation

Overview:Under minimum supervision, the Communications Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. This role will serve as a Call Center Representative and will handle participant calls by answering their inquiries and providing benefits information.In addition, this role will attend local union meetings, picnics, union Zoom calls, and events to support union members with benefit-related inquiries and give benefit presentations, as needed.The Call Center/Communications Representative is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM &ndash; 5:00 PM. Schedule may change depending on the department needs. Overtime may be needed periodically.Position Functions and Responsibilities:<ul><li>Provide excellent customer service to all CSAC stakeholders.</li><li>Complete data entry tasks (eflows) on a timely basis ensuring quality and quantity are at acceptable levels.</li><li>On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.</li><li>Communicate effectively with participants, staff, local unions, and WSRCC at all times.</li><li>Maintain a friendly demeanor and handle participant inquiries in person, telephonically, and by e-mail.</li><li>Possess and utilize effective communication and de-escalation skills to manage and resolve participant complaints.</li><li>Identify and escalate priority issues and follow up on participants&rsquo; calls where necessary.</li><li>Document all call information according to operating procedures.</li><li>Attend and actively participate in local union meetings, picnics, union Zoom calls, and union-sponsored events by answering their benefit questions or by giving benefit presentations, as needed.</li><li>Develop a sound understanding of Participant&rsquo;s benefits for the various benefit funds (Health &amp; Welfare, Vacation, Annuity, and Pension benefits).</li><li>This role must be able to explain and/or give benefits presentations in English and Spanish.</li><li>Collaborate with the Communications Manager to ensure consistent messaging and support for union initiatives.</li><li>Other duties as assigned.</li></ul>Required Qualifications and Skills:<ul><li>Working knowledge in Microsoft applications.</li><li>Knowledge of &ldquo;8x8&rdquo; telephone system is preferred but not mandatory.</li><li>Professional appearance and demeanor.</li><li>Excellent telephone etiquette, &ldquo;people skills,&rdquo; written and verbal communication skills.</li><li>Bilingual in English and Spanish is required.</li><li>Proficiency with 10-key by touch.</li><li>Excellent organizational skills with ability to multitask in diverse work environment with diverse walk-in clients.</li><li>1-2 years related experience. Knowledge of working in a call center or participants service environment is highly preferred.</li><li>Knowledge of participant&rsquo;s service principles and practices.</li><li>Excellent organizational skills and detail oriented.</li><li>Ability to exercise discretion and confidentiality.</li><li>Excellent oral and written communication skills.</li><li>Training in Health &amp; Welfare, Vacation, Annuity, and Pension benefits.</li><li>Strong interpersonal and communication skills, both written and verbal, for union member engagement.</li><li>Ability to work independently and represent the organization at union functions.</li><li>Experience working with union members or in a benefits-related role is highly desirable.</li><li>High School Diploma.</li></ul>NOTE:The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.Job Type: Full-timePay: $24.49 - $27.71 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Commuter assistance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 3 years (Preferred)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Ability to Commute:<ul><li>Seattle, WA 98121 (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Call Center/Communications Representative

DESC

<div>Description:

Days Off: Sunday, Monday
Shift: Day
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. 
About DESC:
Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.
DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.
PROGRAM DESCRIPTION:
Birch Grove will be DESC's 20th permanent supportive housing site that will include 120 units of affordable housing in Seattle's Lake City neighborhood. This vital project will provide stable, supportive housing and 24/7 on-site services for single adults living with disabilities and experiencing chronic homelessness. The community will also feature welcoming indoor and outdoor common spaces.
JOB DEFINITION:
The Front Desk Coverage role is for individuals with excellent customer service orientation. FD coverage assists with respectfully meeting and greeting internal and external providers and building staff in the coordination of services to residents including but not limited to: managing common spaces in the building, maintain safety and security by monitoring all general access areas and enforcing project rules, and supports the unit technician.
MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>
Participate in shift briefs and read logs before the start of each shift daily</li><li>
Providing milieu coverage support when needed</li><li>
Distribute client medication and serve food on shift</li><li>
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems</li><li>
Create a healthy and welcoming environment for residents which includes maintaining the general cleanliness of grounds and common areas in adherence to project rules and regulations</li><li>
Conduct regular outside perimeter walk-throughs and trash/debris pick up when on shift. Enforcing good neighbor policy by ensuring individuals are not loitering outside of the building and on the property premises.</li><li>
Greet emergency responders</li><li>
Check in tenant visitors and ensure guests adhere to visitor policy and procedures.</li><li>
Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other relevant programming as necessary</li><li>
Write significant events involving residents and building operations activities in a daily log.</li><li>
Manage all building operations in the absence of other project and clinical staff as assigned</li><li>
Proactively intervene in crises using de-escalation skills, respond to emergencies, and initiate action as required, including contact and collaborating with emergency response systems</li><li>
Assist with other property management functions as assigned</li><li>
Assist with medication distribution</li><li>
Initiate appropriate response to maintenance requests</li><li>
Write significant events involving residents and building operations activities in a daily log; read log daily</li><li>
Participate in staff meetings and all required staff trainings</li><li>
Assist with maintaining a hygienic living environment including but not limited to participating with in unit prep for pest inspections, and trash room clean up while on shift</li><li>
Assist with other property management functions as assigned</li></ul>
Requirements:

MINIMUM QUALIFICATIONS:<ul><li>
Basic understanding of homelessness and various characteristics of homeless adult population.</li><li>
Ability to communicate and work effectively with staff from various backgrounds.</li><li>
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.</li><li>
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.</li></ul>
PREFERRED QUALIFICATIONS:<ul><li>
BA degree in social or behavioral science.</li><li>
Residential property management experience.</li><li>
Experience with the challenges of mental illness and substance use.</li><li>
Ability to drive an agency or personal vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.</li></ul>
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants.The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.</div>

Front Desk Coverage - Day Shift, Birch Grove

<div>Description:

Days Off: Tuesday, Wednesday
Shift: Night
Shift Differential: $1.00 per hour in addition to hourly wage
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. 
DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.
PROGRAM DESCRIPTION:
Birch Grove will be DESC's 20th permanent supportive housing site that will include 120 units of affordable housing in Seattle's Lake City neighborhood. This vital project will provide stable, supportive housing and 24/7 on-site services for single adults living with disabilities and experiencing chronic homelessness. The community will also feature welcoming indoor and outdoor common spaces.
JOB DEFINITION:
The Front Desk Coverage role is for individuals with excellent customer service orientation. FD coverage assists with respectfully meeting and greeting internal and external providers and building staff in the coordination of services to residents including but not limited to: managing common spaces in the building, maintain safety and security by monitoring all general access areas and enforcing project rules, and supports the unit technician.
MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>
Participate in shift briefs and read logs before the start of each shift daily</li><li>
Providing milieu coverage support when needed</li><li>
Distribute client medication and serve food on shift</li><li>
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems</li><li>
Create a healthy and welcoming environment for residents which includes maintaining the general cleanliness of grounds and common areas in adherence to project rules and regulations</li><li>
Conduct regular outside perimeter walk-throughs and trash/debris pick up when on shift. Enforcing good neighbor policy by ensuring individuals are not loitering outside of the building and on the property premises.</li><li>
Greet emergency responders</li><li>
Check in tenant visitors and ensure guests adhere to visitor policy and procedures.</li><li>
Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other relevant programming as necessary</li><li>
Write significant events involving residents and building operations activities in a daily log.</li><li>
Manage all building operations in the absence of other project and clinical staff as assigned</li><li>
Proactively intervene in crises using de-escalation skills, respond to emergencies, and initiate action as required, including contact and collaborating with emergency response systems</li><li>
Assist with other property management functions as assigned</li><li>
Assist with medication distribution</li><li>
Initiate appropriate response to maintenance requests</li><li>
Write significant events involving residents and building operations activities in a daily log; read log daily</li><li>
Participate in staff meetings and all required staff trainings</li><li>
Assist with maintaining a hygienic living environment including but not limited to participating with in unit prep for pest inspections, and trash room clean up while on shift</li><li>
Assist with other property management functions as assigned</li></ul>
Requirements:

MINIMUM QUALIFICATIONS:<ul><li>
Basic understanding of homelessness and various characteristics of homeless adult population.</li><li>
Ability to communicate and work effectively with staff from various backgrounds.</li><li>
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.</li><li>
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.</li></ul>
PREFERRED QUALIFICATIONS:<ul><li>
BA degree in social or behavioral science.</li><li>
Residential property management experience.</li><li>
Experience with the challenges of mental illness and substance use.</li><li>
Ability to drive an agency or personal vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.</li></ul>
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.</div>

Front Desk Coverage - Night Shift, Birch Grove

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