human resources coordinator Jobs in Chicago

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consultant, talent acquisition Jobs in Chicago

consultant, talent acquisition

recruiter

Entry-Level Recruiter

Google

<div>
 This role is not eligible for U.S. immigration sponsorship.
 
 
 Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 This role may also be located in our Playa Vista, CA campus.
 
 
 Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 The application window will be open until at least March 24, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
 
 
 In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
 
 
 <ul>
 <li>
 Health, dental, vision, life, disability insurance
 </li>
 <li>
 Retirement Benefits: 401(k) with company match
 </li>
 <li>
 Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
 </li>
 <li>
 Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
 </li>
 <li>
 Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
 </li>
 <li>
 Baby Bonding Leave: 18 weeks
 </li>
 <li>
 Holidays: 13 paid days per year
 
 
 </li>
 </ul>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Mountain View, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Washington D.C., DC, USA; Ann Arbor, MI, USA; Seattle, WA, USA
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 3 years of experience in recruiting, human resources, business development, business operations or account management.
 </li>
 <li>
 2 years of recruiting experience at an agency or in-house recruiting team.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 3 years of experience recruiting for technical or non-technical profiles in an agency or corporate setting.
 </li>
 <li>
 Experience closing candidates and negotiating complex compensation packages leveraging experience with engaging for top technical talent.
 </li>
 <li>
 Experience solving complex problems and delivering significant impact as a unique contributor.
 </li>
 <li>
 Ability to handle customer relationship management and work in a large-team environment, with excellent customer consultative skills.
 </li>
 <li>
 Excellent communication and people management skills, with the ability to take initiative and build strong, productive relationships.
 </li>
 <li>
 Proven track record of personal accountability with excellent work ethic, integrity, and proven organizational skills with attention to detail.
 
 
 </li>
 </ul>
 
 About the job
 
 Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
 
 
 The US base salary range for this full-time position is $111,000-$159,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operate as a full-lifecycle recruiter driving L4-L5 technical talent acquisition by both building pipeline and closing candidates.
 </li>
 <li>
 Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of candidates.
 </li>
 <li>
 Source active and passive candidates through employee referrals, networking, internal databases, contact lists and research.
 </li>
 <li>
 Negotiate complex offers to close candidates by leveraging and partnering with executive management, and other groups as necessary.
 </li>
 <li>
 Communicate effectively with the interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Recruiting Specialist

Cresset

<div>
 
 
 About Cresset
 
 
 
 Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized&mdash;integrated, intentional, and aligned with each client&rsquo;s vision of success.
 
 
 
 
 We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.
 
 
 
 
 Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm&mdash;one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron&rsquo;s and Forbes among the nation&rsquo;s top RIA firms, and as one of the industry&rsquo;s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.
 
 
 
 
 
 
 Job Description
 
 
 
 Cresset is seeking a Consultant, Talent Acquisition (CTA) to support hiring needs in all areas of the company. All hiring is budgeted headcount in our fast-growing environment working directly with the hiring managers. It is full-life cycle recruiting in an RIA environment which will include packages that have equity in the company. The CTA will be responsible for sourcing, interviewing, offer approval processes, extending offers, and closing candidates and positions. The primary focus will be interns, operations, and support. The CTA will report to the Managing Director, Talent Acquisition. This position is a hybrid role base out of Chicago, IL.
 
 
 
 
 
 
 Responsibilities will include:
 
 
 <ul>
 <li>
 Conduct full-life cycle recruitment for all functions including and not limited to interns, operations, and support
 </li>
 <li>
 Develop and maintain and strong pipeline of active and passive candidates; utilize our applicant tracking system and LinkedIn Recruiter to source candidates
 </li>
 <li>
 Meet with hiring managers to understand the needs of each team; help construct job descriptions within our company structure by partnering with Human Resources
 </li>
 <li>
 Prioritize with the CPO, CFO and HR on the open positions that are in the budget; ability to manage time appropriately from leadership
 </li>
 <li>
 Handle all candidates with high-touch and strong communication; be a brand ambassador by representing Cresset to the best of their abilities
 </li>
 <li>
 Be a business partner focused on building and strengthening partnerships both internally and externally
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is required; Business, Human Resources degree preferred
 </li>
 <li>
 4+ years of experience in as a Recruiter in financial services; wealth management experience is a plus
 </li>
 <li>
 Ability to work in our ATS system (Paycom) and LinkedIn Recruiter with strong documentation and project strategy skills
 </li>
 <li>
 Superior project management, problem-solving and time management skills; ability to perform well in a deadline-driven, fast-paced environment
 </li>
 <li>
 Exceptional interpersonal skills &ndash; relationship development and negotiating skills and ability to work across multiple lines of business with colleagues at all levels
 </li>
 <li>
 Meticulous attention to detail and follow-through and an ability to perform tasks with a high degree of accuracy and efficiency
 </li>
 <li>
 Ability to exercise judgment in managing confidential or sensitive information
 </li>
 <li>
 Demonstrated passion for delivering exceptional client service
 </li>
 <li>
 High degree of professionalism and flexibility in a demanding and frequently changing environment
 </li>
 <li>
 Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
 </li>
 <li>
 Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and enhance the business in keeping with Cresset&rsquo;s values and culture
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 As a consultant on the team, we are considering candidates in the $45-70/hour range. The project will be through October 1, 2026 with the opportunity to become a full-time employee.
 
 
 
 
 
 
 Equal Employment Opportunity
 
 
 
 It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset&rsquo;s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.
 
 
 
 
 
 *Disclosures related to awards, recognitions, and rankings available here.
 
 
 
 
 
 Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports &amp; Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.
 
 
 .
 
</div>

Consultant, Talent Acquisition

Morningstar

<div>The Group:
Morningstar&rsquo;s corporate functions play an essential role in supporting our company&rsquo;s strategic initiatives, day-to-day operations, and infrastructure. The People and Culture team is the steward of Morningstar&rsquo;s unique culture. We design and deliver end-to-end programs and experiences that support the entire talent lifecycle. By helping our employees succeed, we contribute directly to Morningstar&rsquo;s growth and long-term success.
The Role:
Recruiting and retaining great people is critical to Morningstar&rsquo;s future. As a Talent Acquisition Specialist, you&rsquo;ll play a key role in driving that impact, with a specific focus on hiring technology talent across North America.
This is an ideal opportunity for someone who enjoys full-cycle recruiting and is interested in deepening their expertise in technical hiring across engineering, data, and product domains. You&rsquo;ll partner closely with hiring managers to identify, attract, and hire high-caliber talent into a range of technical roles that support Morningstar&rsquo;s evolving technology landscape.
We&rsquo;re looking for a contractor (6 months) to help us uncover and hire exceptional talent into software engineering, data, infrastructure, and product-focused roles across the business.
Location: Chicago, IL (Hybrid- 4 days onsite)
Responsibilities<ul><li>
Own full-cycle recruiting for technology roles across North America, from intake through offer stage</li><li>
Partner with hiring managers to define role requirements, align on hiring strategy, and calibrate on candidate profiles</li><li>
Proactively source and engage technical talent across a range of skill sets (e.g., engineering, data, cloud, and product)</li><li>
Review applications and assess candidates for both technical alignment and cultural fit</li><li>
Manage multiple open requisitions simultaneously while maintaining a high bar for candidate quality and experience</li><li>
Maintain accurate candidate data in our applicant tracking system (Workday)</li><li>
Continuously identify opportunities to improve recruiting processes and enhance the candidate and hiring manager experience</li><li>
Provide market insights on talent availability, competitive landscape, and compensation trends for technical roles</li></ul>
Qualifications<ul><li>
5+ years of recruiting experience in a professional corporate environment, with a strong focus on technical recruiting</li><li>
Demonstrated success hiring for a variety of technology roles, such as software engineers (frontend, backend, full-stack), data engineers, data scientists, cloud/infrastructure engineers, and technical product managers</li><li>
Proven ability to source and engage passive technical talent using a variety of tools and strategies</li><li>
Strong understanding of technical skill sets, hiring trends, and competitive talent landscapes</li><li>
Excellent communication, stakeholder management, and negotiation skills</li><li>
High attention to detail with a focus on process improvement and operational excellence</li><li>
Ability to manage multiple priorities in a fast-paced, evolving environment</li><li>
Passion for Morningstar&rsquo;s mission and values</li><li>
Willingness to work on 6-month contract basis</li></ul>
Additional Information:
Compensation: $50/hour - $65/hour
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That&rsquo;s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:<ul><li>
Financial Health<ul><li>
100% 401k match up to 6% of salary</li></ul><ul><li>
Stock Ownership Potential</li><li>
Company provided life insurance - 1x salary + commission</li></ul></li><li>
Physical Health<ul><li>
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages</li><li>
Additional medical Wellness Incentives - up to $300-$600 annual</li><li>
Company-provided long- and short-term disability insurance</li></ul></li><li>
Emotional Health<ul><li>
Trust-Based Time Off</li><li>
6-week Paid Sabbatical Program</li><li>
6-Week Paid Family Caregiving Leave</li><li>
Competitive 8-24 Week Paid Parental Leave</li><li>
Adoption Assistance</li><li>
Leadership Coaching &amp; Formal Mentorship Opportunities</li><li>
Annual Flex Stipend - $1000 annually to cover personal education &amp; well-being expenses
</li><li>Tuition Reimbursement</li></ul></li><li>
Social Health<ul><li>
Charitable Matching Gifts program</li><li>
Dollars for Doers volunteer program</li><li>
Paid volunteering days</li><li>
15+ Employee Resource &amp; Affinity Groups</li></ul></li></ul>
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.</div>

Talent Acquisition Specialist- Technology (6-Month Contract)

Asana

<div>
 Talent Acquisition is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork&mdash;and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto &ldquo;Always Be Recruiting.&rdquo;
 
 
 We're looking for an experienced Product and Design Talent Acquisition Partner to own recruiting initiatives across our teams. You will partner closely with hiring partners and your Talent Acquisition peers across global offices on all aspects of the hiring strategy, owning full-cycle recruiting efforts and ensuring every hire is as exceptional as the last. We take pride in the craft of building this amazing team and that's where you come in!
 
 
 This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
 
 
 
 What You&rsquo;ll Achieve
 
 
 
 <ul>
 <li>
 Design and execute the recruiting strategy for our hiring teams to continuously attract, engage, and hire top talent
 </li>
 <li>
 Serve as a strategic hiring expert and partner for your team, hiring stakeholders, and office
 </li>
 <li>
 Advise hiring teams on strategies that address talent gaps and future talent needs
 </li>
 <li>
 Build high trust relationships with hiring partners and become an expert on the strategy, objectives, and needs of the teams you work with
 </li>
 <li>
 Source passive and active candidates through social platforms, online databases, referrals, events, and relevant networks to build a consistent pipeline of candidates
 </li>
 <li>
 Provide an exceptional candidate experience from application to offer, acting as a candidate advisor throughout the hiring process
 </li>
 <li>
 Develop and leverage metrics to inform decisions and optimize processes
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 8+ years of full-cycle recruiting experience, ideally focused on Product, Design and technical teams in-house at a tech company
 </li>
 <li>
 Belief that recruiting is a partnership and that you serve as an extension of and partner to your hiring teams; not an "order-taker"
 </li>
 <li>
 Comfortable with ambiguity; can create order out of uncertainty
 </li>
 <li>
 Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
 </li>
 <li>
 Experience with and appreciation for proactive candidate cultivation and relationship building with passive candidates over time
 </li>
 <li>
 Detail-oriented in approach to all tasks, whether mundane or mission critical
 </li>
 <li>
 Sense of urgency and ability to move quickly
 </li>
 <li>
 Analytical and data-driven
 
 
 </li>
 </ul>
 At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
 
 
 
 What We&rsquo;ll Offer
 
 
 
 Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
 
 
 For this role, the estimated base salary range is between $120,000 - $136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
 
 
 In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
 
 
 We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
 
 
 <ul>
 <li>
 Mental health, wellness &amp; fitness benefits
 </li>
 <li>
 Career coaching &amp; support
 </li>
 <li>
 Inclusive family building benefits
 </li>
 <li>
 Long-term savings or retirement plans
 </li>
 <li>
 In-office culinary options to cater to your dietary preferences
 
 
 </li>
 </ul>
 These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
 
 
 
 About Us
 
 
 
 Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
 
 
 
 Join Asana&rsquo;s Talent Network
 
 to stay up to date on job opportunities and life at Asana.
 
 
</div>

Talent Acquisition Partner

Addison Group

<div>
 
 
 Job Title:
 
 Recruiting Coordinator
 
 
 
 Location:
 
 Chicago, IL
 
 
 
 Industry:
 
 Financial Services
 
 
 
 Compensation:
 
 $23&ndash;$25/hour
 
 
 
 Work Schedule:
 
 Monday&ndash;Friday, 8:30am&ndash;5:00pm | Hybrid: 3 days onsite, 2 remote
 
 
 
 Benefits:
 
 This position is eligible for medical, dental, vision, and 401(k).
 
 
 
 
 
 
 About Our Client:
 
 
 
 Addison Group is hiring for our client, a well-established financial services firm in Chicago, with a collaborative and dynamic team environment.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are seeking a smart, highly organized Recruiting Coordinator to join a busy Talent Acquisition team on a long-term temporary basis. You will provide end-to-end support for recruiting, onboarding, and administrative processes, ensuring a seamless experience for candidates and internal teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinate and schedule interviews, assessments, and meetings for candidates and internal teams.
 </li>
 <li>
 Act as a primary point of contact for candidates, recruiters, and staff throughout the hiring process.
 </li>
 <li>
 Support recruiting workflows, including application processing and candidate communications in the applicant tracking system.
 </li>
 <li>
 Assist with the offer process, including background checks, reference checks, and pre-employment screenings.
 </li>
 <li>
 Organize candidate travel arrangements and liaise with third-party vendors as needed.
 </li>
 <li>
 Help coordinate training programs, maintain RSVP lists, and communicate with relevant internal stakeholders.
 </li>
 <li>
 Perform other administrative tasks to support the Talent Acquisition team as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Previous administrative or HR-related experience preferred; experience in financial services is a plus.
 </li>
 <li>
 Strong verbal and written communication skills, with professional demeanor at all times.
 </li>
 <li>
 Highly detail-oriented with strong organizational, problem-solving, and decision-making skills.
 </li>
 <li>
 Proficient in Microsoft Word, Excel, and PowerPoint.
 </li>
 <li>
 Ability to take initiative and manage tasks independently in a fast-paced environment.
 </li>
 <li>
 Demonstrates discretion, integrity, and the ability to maintain confidentiality.
 </li>
 <li>
 Collaborative, proactive, and able to thrive as part of a dynamic team.
 </li>
 </ul>
 
 
 
 
 
 Additional Details:
 
 
 <ul>
 <li>
 Start Date: ASAP (within the next two weeks)
 </li>
 <li>
 Schedule: Monday&ndash;Friday, 8:30am&ndash;5:00pm
 </li>
 <li>
 Hybrid: 2 remote days, 3 onsite
 </li>
 </ul>
 
 
 
 
 
 Perks:
 
 
 <ul>
 <li>
 Long-term temporary role with potential for growth.
 </li>
 <li>
 Exposure to high-performing, collaborative team culture.
 </li>
 <li>
 Opportunity to gain hands-on experience in recruiting and talent management.
 </li>
 <li>
 Professional work environment with supportive colleagues.
 </li>
 </ul>
 
 
 
 
 
 Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 
 
</div>

Recruiting Coordinator

Lumata Health, Inc.

<div>Description:

Position: Care Coach - Welcome Team (Remote - Work From Home COA)
Job Type: Non-exempt - Full-time
Schedule: Monday to Friday
Pay Range: $21-24.50 Hourly
Reports to: Sr Care Coach Team Lead
This role is 100% remote with no face-to-face contact with patients. We have a &ldquo;remote first&rdquo; environment and are proud to have team members located nationally.
Summary
The Welcome Team serves as the first point of contact for newly enrolled patients. This role is responsible for delivering a warm, empathetic, and structured onboarding experience designed to build early trust, set expectations, and establish a strong care foundation. Your primary goal will be to ensure that patients receive high-quality care and build rapport at the start of their journey. Top candidates must have the ability to complete the estimated patients per day outlined by leadership, providing encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management.
Essential Functions<ul><li>
Conduct high quality onboarding calls</li><li>
Engage the patient to reduce the risk of churn and increase retention through patient buy-in.</li><li>
Guide patients through the purpose and benefits of the Lumata program</li><li>
Perform initial assessments, identifying barriers and any patient specific needs</li><li>
Document engagements in alignment with compliance and quality standards</li><li>
Reinforce the team-based care model, preparing patients for ongoing support from their assigned Head Care Coach</li><li>
Collaborate with Enrollment Specialists to ensure smooth handoff post-enrollment</li><li>
Communicate Welcome Team barriers, challenges and opportunities to leadership and ensure the best patient experience.</li><li>
Build and maintain positive rapport with patients for the months, providing the best customer experience and ensure a seamless transition to the Head Care Coach.</li><li>
Collaborate with Welcome team leadership to develop new ideas and approaches to meet patient and program needs</li><li>
Assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows.</li></ul>
Requirements:

Education and Experience<ul><li>
Minimum of six months, experience of Care Coaching at Lumata Health, one year preferred</li><li>
Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT) required</li><li>
Meeting performance expectations in current role</li></ul>
Skills
Required:<ul><li>
Demonstrated excellence in patient engagement and care coordination</li><li>
Positive audit performance and adherence to quality documentation standards</li><li>
Advanced skills in customer service, building rapport and active listening.</li><li>
Ability to manage difficult conversations with empathy and professionalism</li><li>
Strong written and verbal communication skills</li><li>
Proficient with Electronic Medical Record (EMR) systems, preferred</li><li>
Must have the ability to balance patient care responsibilities with program-building tasks.</li><li>
Passion for helping others and a genuine desire to improve patient outcomes and experiences.</li></ul>
Preferred:<ul><li>
Strong ability to develop new ideas and approaches for program needs</li><li>
Ability to assist in identifying best practices, inefficiencies, operational and communication barriers, and implement solutions to streamline workflows.</li><li>
Ability to adjust to changing circumstances or feedback during program development.</li></ul>
Physical requirements<ul><li>
Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)</li><li>
Prolonged periods of sitting at a desk and working on a computer</li><li>
Must be able to hear, speak, call and virtually meet</li><li>
Must be able to communicate both verbally and in writing</li></ul>
Who we&rsquo;re looking for:<ul><li>
Mission driven</li><li>
Curious</li><li>
Loves learning and developing skills</li><li>
Team player (though we understand you need focus time, too)</li></ul>
Work Environment
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. 
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
Benefits
At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you&rsquo;ll be a part of that growth!<ul><li>
Medical, Dental and Vision</li><li>
Paid time off</li><li>
Parental leave</li><li>
... more additional benefits</li></ul>
Our Culture
At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.
Collaboration: Stay connected through regular team meetings and open communication.
Inclusivity: A diverse team where everyone feels welcome and valued.
Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
Recognition: Regular feedback, performance incentives, and growth opportunities.
Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
Important Notice:
This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams
Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Disclaimer: 
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.</div>

Welcome Team Care Coach (Remote - Work From Home COA)

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