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remote customer service representative

VortexWorks

<div>
 
 
 About VortexWorks
 
 
 
 VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Handle customer-service or sales calls (inbound and outbound).
 </li>
 <li>
 Follow detailed scripts and procedures.
 </li>
 <li>
 Resolve customer issues using empathy, accuracy, and strong communication.
 </li>
 <li>
 Meet performance goals for quality, response time, and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 <ul>
 <li>
 Clear English communication (bilingual preferred, additional pay)
 </li>
 <li>
 2-monitor setup, minimum 1080p resolution each
 </li>
 <li>
 Hard-wired Ethernet connection
 </li>
 <li>
 Windows 11 or higher, 8GB+ RAM, and a USB headset with noise cancellation
 </li>
 <li>
 Quiet, distraction-free workspace
 </li>
 <li>
 Strong work ethic and ability to complete training modules independently
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 2+ years of customer-service, call-center, or sales experience
 </li>
 <li>
 Previous remote or performance-based work experience
 </li>
 <li>
 Tech-savvy, reliable, and eager to learn
 </li>
 </ul>
 
 
 
 
 
 Please note this is a 1099 contractor position.
 
 
</div>

Remote Customer Service Representative

Travel Pro Academy

<div>
 
 Leisure Life Travel
 
 
 
 Location: Atlanta, GA 30303
 
 
 Remote Position
 
 
 Immediate Opening - Remote Scheduling and Customer Service Representative
 
 
 Leisure Life Travel is currently hiring a Remote Scheduling and Customer Service Representative to support customer communication, appointment scheduling, reservation coordination, and administrative support tasks.
 
 
 This remote position is ideal for individuals with customer service, administrative assistant, scheduling, call center, hospitality, or support experience seeking a flexible work-from-home opportunity.
 
 
 Training is provided for qualified applicants.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to inbound customer inquiries by phone and email
 </li>
 <li>
 Assist customers with scheduling, reservation support, and account updates
 </li>
 <li>
 Provide customer service and administrative support
 </li>
 <li>
 Maintain accurate customer records and scheduling information
 </li>
 <li>
 Process booking updates, itinerary changes, and customer requests
 </li>
 <li>
 Enter customer information into online systems and databases
 </li>
 <li>
 Follow communication procedures and customer service guidelines
 </li>
 <li>
 Manage follow-up communication and appointment coordination
 </li>
 <li>
 Support daily scheduling and customer support operations
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Customer service experience preferred
 </li>
 <li>
 Administrative assistant or scheduling experience is helpful
 </li>
 <li>
 Strong communication and organizational skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Basic computer, typing, and data entry skills
 </li>
 <li>
 Reliable internet connection required
 </li>
 <li>
 Ability to multitask and manage customer follow-up tasks
 </li>
 <li>
 Call center, hospitality, or support experience is a plus
 
 
 </li>
 </ul>
 Preferred Skills
 
 
 <ul>
 <li>
 Customer support
 </li>
 <li>
 Appointment scheduling
 </li>
 <li>
 Administrative support
 </li>
 <li>
 Data entry
 </li>
 <li>
 Customer communication
 </li>
 <li>
 CRM systems
 </li>
 <li>
 Time management
 </li>
 <li>
 Reservation coordination
 </li>
 <li>
 Remote support
 
 
 </li>
 </ul>
 Schedule
 
 
 <ul>
 <li>
 Full-time
 </li>
 <li>
 Part-time
 </li>
 <li>
 Flexible scheduling available
 
 
 </li>
 </ul>
 Compensation
 
 
 Estimated monthly compensation based on completed customer support activity and scheduling production:
 
 
 <ul>
 <li>
 Part-time: $1,300 - $2,600 per month
 </li>
 <li>
 Full-time: $3,200 - $6,000 per month
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Remote work opportunity
 </li>
 <li>
 Flexible scheduling
 </li>
 <li>
 Training provided
 </li>
 <li>
 Professional development support
 </li>
 <li>
 Supportive team environment
 
 
 </li>
 </ul>
 Position Details
 
 
 
 Job Type:
 
 Full-time, Part-time
 
 
 
 Industry:
 
 Customer Service, Administrative Support
 
 
 
 Work Location:
 
 Remote
 
 
 Apply Today
 
 
 Leisure Life Travel is actively reviewing applications for the Remote Scheduling and Customer Service Representative position. Qualified applicants seeking a remote customer service and scheduling support opportunity are encouraged to apply today.
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Remote Scheduling and Customer Service Representative

Lion's Gate Insurance

Position OverviewWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our small, independent insurance agency. You will be the first point of contact for our clients, handling policy inquiries, scheduling appointments, managing administrative tasks, and supporting our licensed insurance agents. This is a full-time role working closely with the owner/agent who has been in the insurance business for over 20 years. Ideal for someone with insurance industry experience or a strong service orientation who is ready to learn the ins and outs of personal and auto insurance.Key ResponsibilitiesCustomer Service &amp; Communication<ul><li>Answer inbound calls professionally and route to appropriate agents; handle routine customer questions about policy coverage, claims status, and payment options</li><li>Respond to customer emails and inquiries in a timely manner; document interactions in the agency management system</li><li>Schedule agent appointments and customer consultations; manage calendar logistics</li><li>Process routine requests including address changes, policy document delivery, payment posting, and receipt confirmation</li></ul>Administrative &amp; Operational Support<ul><li>Data entry into agency management system (policy information, customer updates, renewals)</li><li>File organization and document management; maintain organized customer records and policy files</li><li>Prepare renewal notices, policy documents, and customer communications for distribution</li><li>Process incoming mail and documents; organize and route to appropriate team members</li><li>Light bookkeeping tasks, including invoice tracking and payment processing</li></ul>Sales Support<ul><li>Gather information from new prospect inquiries and compile in agency management system</li><li>Prepare quote packages and policy documents for agent review and client presentation</li><li>Follow up on pending quotes and track policy status through to binding</li><li>Maintain and update customer contact lists and lead tracking spreadsheets</li></ul>Required Qualifications<ul><li>1&ndash;3 years of customer service experience in an insurance agency, insurance broker office, or similar customer-facing role</li><li>Working knowledge of personal auto insurance (coverage types, limits, deductibles) or willingness to learn quickly</li><li>Proficiency with insurance agency management systems (e.g., Salesforce, HubSpot, AgencyBloc, or similar CRM platforms)</li><li>Strong organizational skills with ability to manage multiple tasks and priorities simultaneously</li><li>Excellent written and verbal communication skills; professional phone presence</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy</li><li>High school diploma or equivalent; some college or college degree preferred</li></ul>Preferred Qualifications<ul><li>Georgia insurance license (or willingness to obtain within 90 days of hire)</li><li>Experience with independent insurance agencies or brokers</li><li>Experience with online quote systems and policy rating platforms</li><li>Bilingual capability (English/Spanish/Arabic) a plus</li></ul>Required Skills &amp; Attributes<ul><li>Calm and professional demeanor when handling frustrated or upset customers</li><li>Detail-oriented with strong attention to accuracy in policy data entry and documentation</li><li>Proactive problem-solver who takes initiative without constant supervision</li><li>Team player who supports agents and colleagues in a collaborative environment</li><li>Commitment to continuous learning and professional development in the insurance industry</li></ul>Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Do you have experience working in an insurance agency or a broker's office? If yes, how many years and what was your role?</li><li>What's your experience with CRM systems or agency management software?</li><li>Why are you interested in this insurance CSR role?</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30341

Customer Service Representative

Cognizant

Job Summary
 This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
 Responsibilities
 As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
 Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
 Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
 Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
 Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
 Embraces training and development opportunities to build skills and enhance performance.
 Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
 Performs other duties as directed by management.
 Qualifications
 Education - High school diploma or equivalent.
 Experience- 1 year prior outside foodservice sales coordination or customer support experience
 Preferred: Previous call center experience
 
Skills : 
Strong verbal and written communication skills and the ability to present information clearly and professionally.
 Able to work in a fast pace environment
 Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
 Attention to detail and ability to manage multiple tasks simultaneously.
 Resilience in handling changing priorities or unexpected situations
 Ability to sit and work at a PC for extended periods
 Basic computer skills, including proficiency in common office applications.
 Proactive in contributing to personal growth and organizational success.
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

<div>
 
 Job Summary
 
 
 
 This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
 
 
 
 Responsibilities
 
 
 
 As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
 
 
 <ul>
 <li>
 Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
 </li>
 <li>
 Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
 </li>
 <li>
 Develops a comprehensive understanding of the organization&rsquo;s products and services and utilizes this knowledge to support customer needs.
 </li>
 <li>
 Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
 </li>
 <li>
 Embraces training and development opportunities to build skills and enhance performance.
 </li>
 <li>
 Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
 </li>
 <li>
 Performs other duties as directed by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 - High school diploma or equivalent.
 
 
 
 Experience-
 
 1 year prior outside foodservice sales coordination or customer support experience
 
 
 
 Preferred:
 
 Previous call center experience
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills and the ability to present information clearly and professionally.
 </li>
 <li>
 Able to work in a fast pace environment
 </li>
 <li>
 Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
 </li>
 <li>
 Attention to detail and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Resilience in handling changing priorities or unexpected situations
 </li>
 <li>
 Ability to sit and work at a PC for extended periods
 </li>
 <li>
 Basic computer skills, including proficiency in common office applications.
 </li>
 <li>
 Proactive in contributing to personal growth and organizational success.
 
 
 </li>
 </ul>
 
 
 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
 
 
</div>

The Home Depot

<div>Position Purpose:
The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market share, and building strong relationships with B2B customers. This role ensures the team executes sales strategies aligned with Pro goals, manages a strong sales pipeline, and converts leads into profitable sales. The Pro Sales Representative Manager coaches, trains, and mentors the Pro Sales Representative team by fostering a results-driven culture while maintaining accountability for an assigned customer portfolio. This role requires understanding of competitive industry trends, proactive pipeline management, and strong cross-functional collaboration to support The Home Depot&rsquo;s Pro growth strategy. 
 
Key Responsibilities:<ul><li>
30% - Customer Engagement &amp; Relationship Management - Provide solutions and guidance to direct reports for customer resolution. Oversee and support Pro Sales Representatives in identifying new sales opportunities. Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities. Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.</li><li>
40% - Leadership &amp; Team Development Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies. Foster a results oriented and customer focused culture that drives engagement and performance. Provide regular and timely performance feedback in order to improve and maintain team performance metrics. Recruit, develop, and lead a high-performing team of Pro Sales Representatives.</li><li>
30% - Operational Excellence - Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports. Oversee daily team operations, including workload distribution and ensuring service level quality. Track and analyze key performance metrics, including sales, gross margin, and customer engagement.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Pro Sales Representative Sr. Manager</li><li>
This Position has 10-14 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:
<ul><li>Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Strong leadership skills with the ability to motivate and develop sales associates</li><li>
Experience working with Salesforce or similar CRM</li><li>
Ability to analyze sales data and implement strategies to improve team performance</li><li>
Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber</li><li>
Experience within relevant specialty trade industry (i.e. plumbing, electrical, paint, HVAC, etc.) - with specific experience in at least one of the following: product knowledge, installation, retail sales experience or inside/outside sales for specific trade</li><li>
Construction experience - either practical on the job experience or sales within the construction industry</li><li>
Understanding and application of strategic sales planning to identify, target and execute plans for sales growth in their areas of expertise (electrical, plumbing, paint, construction methods, etc.)</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:
<ul><li>5</li></ul> 
Minimum Leadership Experience:
<ul><li>None</li></ul> 
Preferred Leadership Experience:
<ul><li>None</li></ul> 
Certifications:
None 
<ul><li>
</li></ul>Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Trade Pro Sales Representative Manager - Electrical

Advanced Monitored Caregiving

<div>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.
Essential Job Functions
The following duties are representative of the essential functions of the position and are not intended to be exhaustive:
Patient Outreach, Enrollment &amp; Engagement
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
Care Coordination &amp; Clinical Support
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
Communication &amp; Administrative Responsibilities
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
Performance &amp; Compliance
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul>Required Competencies &amp; Skills
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
Education, Experience &amp; Technical Requirements
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
Licensure and Certification Requirements
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
Physical Demands &amp; Work Environment
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
Equal Employment Opportunity &amp; ADA Statement
In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</div>

Telephonic Health Services Coordinator

Explore 294+ Remote customer service representative in Atlanta this May. Find roles across top companies and apply now to boost your career.

294 remote customer service representative jobs In Atlanta

Remote Customer Service Representative

Remote Scheduling and Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Trade Pro Sales Representative Manager - Electrical

Telephonic Health Services Coordinator