assistant manager - restaurant

baggage handler

cashier (bos airport)

cook supervisor - premier british airways first class lounge Jobs in Boston

food runner

restaurant host bos airport

SSP America

<div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><ul><li><b>
$21.50 / Hour</b></li><li><b>
Part Time Schedule</b></li><li><b>
Afternoon Shifts</b></li><li><b>
Weeked availability required</b></li><li><b>
Comprehensive Benefits</b></li><li><b>
Free Employee Parking</b></li></ul><p></p><p><b><br>
SSP America operates several restaurants throughout Boston Logan International Airport. </b>We are looking for a friendly and energetic Host/Hostess to join our team! As the first point of contact for our guests, you will set the tone for an exceptional dining experience by providing a warm welcoming face that sets the tone for an exceptional dining experience! If you thrive in a fast-paced environment, love meeting new people, and enjoy creating memorable moments for guests, we&rsquo;d love to have you on board!</p><p></p><p><b><br>
Here are some things you can expect as a Host/Hostess:</b></p><ul><li>
Greet all guests in a courteous and professional manner and escort them to their table</li><li>
Manage the seating chart and coordinate table assignments for smooth service flow.</li><li>
Assist guests with children and special needs, as required</li><li>
Present menus, answer questions and offer suggestions regarding food and service</li><li>
Inform servers and management of special needs and/or potential problems with guests</li><li>
Clear and reset counters or tables at conclusion of each course</li><li>
Ensure complete guest satisfaction</li><li>
Thank guests as they leave and ensure they had a great experience</li><li>
Other duties as assigned</li></ul><div></div><div><div><div><p><b><br>
Skills &amp; Other Requirements</b></p><ul><li>
6 months' experience working in customer service, retail, hospitality or food service environment</li><li>
High school diploma preferred</li><li>
Verbal and written communication in French and English</li><li>
Experience in dealing with problems involving customer service</li><li>
Ability to multitask and stay organized in a busy environment.</li><li>
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.</li><li>
Ability to remember, recite, and promote the variety of menu items.</li><li>
Availability to work flexible shifts, including evenings, weekends, and holidays.</li><li>
Ability to stand for long periods of time.</li></ul><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p></div></div></div></div></div><p></p>

Restaurant Host (BOS Airport)

Sodexo

<div><div><b>Now Hiring Cooks - British Airways First Class Lounge
</b><br>
Boston Logan International Airport</div><div><b>
Schedule: </b>Full-Time | 4:30 AM - 1:00 PM | 5 days per week<br>
 (including weekends and holidays as required).<br>
<b>Pay: </b>$23.60 an hour<br>
Selected candidates must be able to pass a TSA Background Check.<br>
</div><div><b>
Job Summary:</b><br>
We are seeking a <b>Lead Cook</b> to oversee daily culinary operations at the British Airways First Class Lounge at BOS Airport, delivering a refined, premium dining experience for our guests. This role is responsible for leading the back-of-house team, ensuring consistent food quality, maintaining high standards of presentation, and supporting a smooth, efficient kitchen operation in a fast-paced, upscale environment.<br>
</div><div><b>
Responsibilities:</b></div><ul><li>
Prepare and execute high-quality menu items for plated and buffet service.</li><li>
Ensure food is prepared, presented, and maintained to first-class standards.</li><li>
Maintain a clean, organized, and sanitary kitchen at all times.</li><li>
Follow all food safety, sanitation, and temperature control guidelines.</li><li>
Communicate effectively with team members and, when needed, with guests regarding menu items or dietary questions.</li><li>
Comply with all airport, security, and TSA regulations.</li><li>
Support inventory, receiving, and proper storage of food and supplies.</li></ul><div>
As a hands-on leader, you will guide and support the culinary team, uphold food safety and sanitation standards, and partner with front-of-house leadership to ensure a seamless guest experience. While primarily back-of-house, this position may involve guest interaction and requires a high level of professionalism, strong communication skills, and attention to detail.<br>
</div><div><b>
Qualifications:</b></div><ul><li>
Previous experience as an experienced Cook in a high-end restaurant, hotel, lounge, or hospitality setting 2+ years.</li><li>
Strong knowledge of culinary techniques and kitchen operations.</li><li>
Ability to communicate effectively in English for job-related duties, including safety, training, and guest service.</li><li>
Must be able to pass TSA background checks and airport security screening.</li><li>
Ability to work the assigned full-time schedule (2:00 PM - 10:00 PM), including weekends and holidays.</li><li>
Ability to stand for extended periods and lift up to 50 lbs.</li></ul><div>
Candidates must be comfortable working in a secure airport environment and able to meet all TSA clearance requirements.<br>
</div><div><b>
What We Offer:</b></div><ul><li>
Work in a premium first-class lounge environment.</li><li>
Consistent full-time schedule.</li><li>
Uniforms provided.</li><li>
Competitive pay and benefits.</li></ul><div></div><div><i><br>
This posting describes the general nature of the role and is not an exhaustive list of duties.</i><br>
</div><div><b>
Additional Information:</b></div><ul><li>
Benefits eligibility and specific job duties may vary by unit or work location due to contractual requirements.</li><li>
Details about Sodexo&rsquo;s benefits offerings can be discussed during the interview process.</li></ul><div><br>
<b>
Who We Are:</b></div><div>
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We are committed to improving quality of life, supporting our communities, and delivering memorable experiences for our clients, customers, and employees.<br>
</div><div>
Sodexo values inclusion, respect, and belonging. We are an equal opportunity employer and do not discriminate based on any characteristic protected by applicable federal, state, or local laws. Accommodations are available for candidates who need assistance with the application process.<br>
<br>
<b>Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.</b></div></div>

Cook Supervisor - Premier British Airways First Class Lounge

Omni Hotels

Omni Boston Hotel at the Seaport
<br><br>
Launch Your Career at the Omni Boston Hotel at the Seaport
<br><br>
Forget a job—start a career journey with a brand that defines luxury and personalized service in one of America's most vibrant cities. The AAA Four Diamond-rated Omni Boston Hotel at the Seaport isn't just a hotel; it’s a dynamic hub and a landmark that offers unparalleled opportunity.
<br><br>
Why Join Our Team?
<br><br>
<b>Work at the Center of it All:</b> Our prime location in the heart of the bustling Seaport District puts you at the nexus of Boston’s commerce, culture, and charm. With easy access to South Station, the harbor, and Logan International Airport (BOS), you'll be part of a team that serves as the ultimate gateway to the ever-evolving city.
<br><br>
<b>Elevated Environment, Elevated Experience:</b> Step into an atmosphere of sophistication and style. You'll work within a stunning property featuring 1,054 well-appointed rooms, many boasting unrivaled floor-to-ceiling city and harbor views. Imagine being part of the team that operates seven distinct dining experiences, a luxe day spa, and a year-round heated rooftop pool and hot tub.
<br><br>
<b>A Stage for Your Success:</b> With over 100,000 square feet of flexible function space, we host major meetings and conferences daily. This means a fast-paced, high-profile environment where you can sharpen your skills, gain diverse experience, and make a visible impact on every guest's stay.
<br><br>
<b>Be the Best of Boston:</b> At Omni, our commitment is to provide every guest with warmth, personalized service, and unforgettable experiences. We are looking for passionate, motivated individuals ready to deliver this promise. If you are ready to bring your best every day and elevate your hospitality career, we want you!
<br><br>
Ready to define the standard of luxury hospitality in the Seaport? Apply today and help us create the next unforgettable Boston experience.
<br><br>
<b>JOB PURPOSE:</b><br>
This role is responsible for ensuring that all hotel guests, associates and hotel property are maintained in a safe and secure environment.
<br><br>
<b>ESSENTIAL JOB FUNCTIONS:</b><br>
<ul>
<li>Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.</li>
<li>Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.</li>
<li>Initiate and follow-up with all investigations of crimes committed against property and persons.</li>
<li>Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.</li>
<li>Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.</li>
<li>Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.</li>
<li>Monitor/distribute visitor and vender access to the property by distributing visitor badges.</li>
<li>Perform frequent bag checks for associates leaving the property.</li>
<li>Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.</li>
<li>Maintain confidentiality when dealing with sensitive guest or associate issues.</li>
<li>Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.</li>
<li>Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.</li>
<li>Other duties as assigned.</li>
</ul>
<b>QUALIFICATIONS:</b><br>
<ul>
<li>Good writing and report taking skill required.</li>
<li>Prior security experience preferred, preferably in a hotel environment.</li>
<li>Must be able to multi-task and make appropriate decisions in difficult situations.</li>
<li>Must be able to walk for extended periods of time.</li>
<li>Must be flexible to work all shifts, including days, nights, weekends and holidays.</li>
<li>Must be customer-service orientated and have excellent hospitality skills.</li>
<li>CPR/AED/First Aid certification preferred.</li>
<li>Willing to attend mandatory training.</li>
<li>Willing to accept overtime assignments.</li>
<li>Must be able to stand and walk for an entire shift.</li>
</ul>
<b>ENVIRONMENT & PHYSICAL REQUIREMENTS:</b><br>
<ul>
<li>Interior and exterior of hotel, areas with exposure to steam, humidity and extreme temperature.</li>
<li>The ability to stand/walk for extended periods of time.</li>
<li>The ability to bend, reach and lift materials of moderate weight.</li>
<li>Exposure to hazardous cleaning chemicals.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Security Officer | Part Time

Umami Crudo

<p><b>Job Summary</b>  <br/>We are seeking an energetic and welcoming Host to be the first point of contact for our guests, creating a positive and memorable experience from the moment they arrive. As a Host, you will be responsible for greeting guests with enthusiasm, managing reservations, and ensuring smooth seating arrangements. Your friendly demeanor and excellent communication skills will set the tone for an exceptional hospitality experience, fostering guest satisfaction and loyalty. This role offers a dynamic environment where your hospitality talents can shine, contributing to the overall success of our team.</p><p><b>Duties</b></p><ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression  </li><li>Manage reservations and waitlists efficiently using POS systems such as Aloha POS or Micros POS  </li><li>Coordinate seating arrangements to optimize table turnover while maintaining guest comfort  </li><li>Answer incoming phone calls with courteous phone etiquette, handling inquiries and reservations  </li><li>Assist guests with seating preferences and special requests to enhance their experience  </li><li>Maintain cleanliness and organization of the host stand area and waiting area  </li><li>Collaborate with servers, kitchen staff, and management to ensure seamless guest flow and service delivery</li></ul><p><b>Qualifications</b></p><ul><li>Prior experience as a Host or in a customer service role within food service or restaurant settings preferred  </li><li>Strong communication skills with the ability to engage positively with diverse guests  </li><li>Knowledge of POS systems such as Aloha POS or Micros POS is a plus  </li><li>Experience in hotel or hospitality environments is advantageous  </li><li>Excellent guest relations skills, including attentive listening and problem-solving abilities  </li><li>Ability to handle multiple tasks efficiently in a fast-paced environment  </li><li>Professional phone etiquette and a friendly, approachable demeanor</li></ul><p>Join our vibrant team where your hospitality skills will make every guest feel valued! We are committed to providing paid positions that foster growth, teamwork, and exceptional service. If you thrive in lively environments and love creating memorable experiences, we want to hear from you!</p><p>Pay: $18.00 - $30.00 per hour</p><p>Work Location: In person</p>

Host (Friday, Satursday)

OTTO

<div><div><b>OTTO ( [&ograve;t-to] /'o?tto/, meaning: eight)</b> is not just your average neighborhood pizza shop, it is a home to artists, innovators, visionaries and food connoisseurs turning the ordinary Italian pie into an extraordinary experience! Our mission is to revolutionize pizza and create memories worth sharing for not only our guests but for our employees too! In addition to being part of a creative, friendly team OTTO employees are truly valued and have access to free meals while on shift, flexible schedules and a full benefits package for all full &ndash; time individuals.<br>
</div><div><b>POSITION SUMMARY</b></div><div>
</div><div>
As a <b>Shift Supervisor/shift leader </b>you will be responsible for supporting all FOH roles as well as assisting the general manager with the overall operation of the FOH portion of the restaurant. This role serves to provide quality customer service to customers through the daily management, coaching, counselling, training and problem solving for the FOH employees. For BOH, you will be responsible for supporting all BOH roles as well as assisting the General Manager with BOH operations (training, delegation, conflict resolution, responsibilities) while complying with all applicable sanitation, health, safety and personal hygiene standards and following established food production programs and procedures.</div><div>
</div><div>
<b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></div><div>
<i>The essential functions include but are not limited to the following.</i></div><ul>
<li>Support all BOH roles; be a knowledgeable expert of each and perform when needed (Dishwasher, Prep Cook, Cook).</li>
<li>Assist with the training of new and existing BOH employees.</li>
<li>Manage all BOH employees including delegating responsibilities on shift and ensure all employees are following all proper procedures and protocols pertaining to their roles.</li>
<li>Ensures BOH facility always remains clean.</li>
<li>Complies with established sanitation standards, safety, personal hygiene and health standards. Utilizes proper food preparation and handling techniques.</li>
<li>Reports necessary equipment repair and maintenance to General Manager, assists in coordinating the repair.</li>
<li>Plans food production to coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved.</li>
<li>Maintains daily production records and assists with inventory control.</li>
<li>Support all FOH roles; be a knowledgeable expert of each and perform when needed (Host, Busser, Cashier, Bartender, Server, Phones)</li>
<li>Assist with the training of new and existing FOH employees.</li>
<li>Manage the FOH employees including delegating responsibilities on shift.</li>
<li>Ensure the FOH restaurant is always a clean facility.</li>
<li>Assist in problem solving when issues occur in the FOH.</li>
<li>Interact with guests in a fast/friendly manner for the entirety of their stay.</li>
<li>Maintain current knowledge of the food preparation and ingredients for all menu items.</li>
<li>Answer all questions regarding the menu.</li>
<li>Remain knowledgeable on the Foodtec POS</li>
<li>Perform cleaning side work; ensures that the dining room is a clean and neat area for guests.</li>
<li>Comply with established sanitation standards, safety, personal hygiene and health standards.</li>
<li>Perform opening and closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift, end of day reports, deposits as needed, and other cash handling responsibilities.</li>
<li>Complete all service paperwork as required.</li>
<li>Maintain a clean and neat appearance; wear uniform provided by OTTO.</li>
<li>Perform other duties as assigned.</li>
</ul><div><b>Requirements</b></div><div>
<b>MINIMUM QUALIFICATIONS (</b><b><i>Knowledge, Skills, and Abilities</i></b><b>)</b></div><ul>
<li>Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents.</li>
<li>Ability to work independently with little supervision required.</li>
<li>Ability to remain calm while working under pressure in a busy environment.</li>
<li>Ability to work within timeframe of standard policies and procedures.</li>
<li>Ability to multi-task and prioritize in a busy, fast-growth environment.</li>
<li>Ability to work well in a team.</li>
<li>Ability to take and give directions when needed.</li>
<li>Ability to pay attention to detail.</li>
<li>Strong verbal communication required.</li>
<li>Willingness to workdays, evenings and weekends as required.</li>
<li>Excellent customer service REQUIRED.</li>
<li>Ability to complete and pass the ServSafe course as/if directed by GM.</li>
<li>Must meet state age requirements when serving/selling alcohol.</li>
<li>High School Diploma preferred.</li>
<li>Previous cooking experience preferred.</li>
<li>Previous supervisory experience preferred.</li>
<li>Knife Skills preferred, MUST meet minimum age requirements (at least 18 yrs.) if the location utilizes automatic slicers.</li></ul></div>

FOH Shift Leader

Alaska Airlines

<div>Company: Alaska Airlines The Team:
<div>
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.</div>
Role Summary:
<div>
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.</div>
Key Duties:
<ul><li>Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.</li><li>
Sell tickets and ensure cabin accommodations.</li><li>
Perform computer, iPad and paperwork tasks.</li><li>
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.</li><li>
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).</li><li>
Process and secure passenger luggage.</li><li>
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.</li></ul>
Additional Details:
<div>
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).</div>
Day in the Life:
<div>
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.</div><p></p><div><br>
If you are unable to view the video, click this link.</div><br>
<div></div>
Job-Specific Experience, Education &amp; Skills:
<div><b>
Required</b></div><ul><li>
6 months of customer service or community service experience.</li><li>
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).</li><li>
Typing speed of at least 25 WPM.</li><li>
Ability to consistently lift 50 lbs.</li><li>
Must be able to push/pull 50 lbs.</li><li>
Must be able to bend, stoop, squat, reach and grasp.</li><li>
Flexibility to work varied shifts (e.g., weekends, holidays).</li><li>
Ability to participate in paid training.</li><li>
Ability to learn and operate a computerized reservation system.</li><li>
Ability to adapt to performing work according to set procedures.</li><li>
Ability to anticipate needs of others in a fast-paced environment.</li><li>
Ability to communicate in English.</li><li>
High school diploma or equivalent.</li><li>
Minimum age of 18.</li><li>
Must be authorized to work in the U.S.</li></ul>
Job-Specific Leadership Expectations:
<div>
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.</div>
Starting Rate: USD $20.58/Hr. Total Rewards:
<div><i>
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.</i></div><br>
<div></div><ul><li>
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air</li><li>
Comprehensive well-being programs including medical, dental and vision benefits</li><li>
Generous 401k match program</li><li>
Quarterly and annual bonus plans</li><li>
Generous holiday and paid time off</li></ul><div>
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.</div>
Airport SIDA Badge Requirements:
<div>
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.</div><br>
<div></div>
Regulatory Information:
<div><b>
Equal Employment Opportunity Policy Statement</b></div><div>
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.<br>
</div><div></div><div>We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div><br>
</div><div>We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.<br>
</div><div></div><div>To implement this policy, we will:</div><div></div><div><br>
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;<br>
(2) Ensure that employment decisions are based only on valid job requirements; and<br>
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div></div><div><br>
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.</div><div></div><div><b><br>
Government Contractor &amp; Department of Transportation (DOT) Regulations</b><br>
Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.</div>
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Boston Featured Job: 0</div>

Customer Service Agent

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
<br>On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
<br><br>
<b>Supervisor responsibilities include:</b><br>
<ul>
<li>Establish and maintain effective communication with all airline customers to best assess their needs.</li>
<li>Proactively serve as liaison between dnata and all airline customers in resolving customer issues.</li>
<li>Plan and monitor Passenger Service labour and operational expenses, as well as other relevant financial activity.</li>
<li>Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.</li>
<li>Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.</li>
<li>Direct a management and supervisory staff responsible for the primary business functions at the Station.</li>
<li>Direct and participate in the acquisition, training, and onboarding of team members.</li>
<li>Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.</li>
<li>Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.</li>
<li>Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.</li>
<li>Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.</li>
<li>Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.</li>
<li>Encourage employee suggestions and involvement in the improvement and growth of the Station.</li>
<li>Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.</li>
<li>Develop new business plans with capital requirements and anticipated performance.</li>
<li>Carry out management responsibilities in accordance with the organization's policies and applicable laws.</li>
<li>Related duties as assigned.</li>
</ul>
Job Qualifications
<br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><ul>
<li>3+ years of airline/aviation related experience and/or training.</li>
<li>Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.</li>
<li>Effective communication skills.</li>
<li>Analytical and organizational skills.</li>
<li>Proficient in Microsoft Office.</li>
<li>Must be comfortable working nights, weekends, and holidays.</li>
<li>Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.</li>
<li>Travel as required.</li>
</ul>


Passenger Service Supervisor

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