customer service manager

assistant sales manager

brand manager

maintenance manager

sales manager

retail manager

Landmark Group

<div>
 
 
 Role Objective:-
 
 
 
 
 
 
 Plan and drive concept's retail operations so as to ensure maximum sales, maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth. Maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects. Coach the team and drive continuous improvements.
 
 
 
 
 
 
 Sales and Commercial Performance
 
 
 <ul>
 <li>
 Prepare and participate in the formulization of sales budgets
 </li>
 <li>
 Maximize sales and profitability of the concept
 </li>
 <li>
 Maximize productivity targets (sales per sq. ft. ATV, Conversion etc.)
 </li>
 <li>
 Formulate and implement retail strategies and procedures in discussion with the Territory Head and Concept Heads
 </li>
 <li>
 Control costs within budgetary guidelines
 </li>
 <li>
 Identify internal and external commercial opportunities
 </li>
 <li>
 Ensure effective Stock and Space Management
 </li>
 <li>
 Conduct SWOT review to analyze the customer profile
 </li>
 <li>
 Provide monthly feedback on competitor and event activities
 </li>
 <li>
 Suggest improvements based on benchmark practices
 </li>
 </ul>
 
 
 
 
 
 Inventory Management &amp; Stock Distribution
 
 
 <ul>
 <li>
 Ensure effective Inventory and Warehouse management for the concept in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
 </li>
 <li>
 Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken
 </li>
 <li>
 Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action
 </li>
 <li>
 Ensure pricing of merchandise as per norms and matrix format
 </li>
 <li>
 Provision of monthly feedback to Concept on sales, stock positions and product feedback
 </li>
 <li>
 Manage Local Buying supervision
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Business Management &amp; Development
 
 
 <ul>
 <li>
 Strategize and seek opportunity for concept expansion in the territory- Properties
 </li>
 <li>
 Manage roll-out of new projects and time bound implementation of projects
 </li>
 <li>
 Research and look for good property and locations
 </li>
 <li>
 Understand Territory dynamics (demographics, consumer behavior, market understanding etc.)
 </li>
 </ul>
 
 
 
 
 
 Operational Standards and Management
 
 
 <ul>
 <li>
 Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation
 </li>
 <li>
 Ensure all the stores are in compliance with the store operating and customer service standards
 </li>
 <li>
 Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
 </li>
 <li>
 Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
 </li>
 <li>
 Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Manage and support in team recruitment
 </li>
 <li>
 Conduct staff welfare activities (housing and transport)
 </li>
 <li>
 Ensure all new recruits understand their job and inducted well within the company
 </li>
 <li>
 Assist Area retail manager in grievance handling and disciplinary actions
 </li>
 <li>
 Ensure skill development of showroom staffs through Learning &amp; Development
 </li>
 <li>
 Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
 </li>
 <li>
 Set KRA's for direct reports and conduct performance appraisal Oversee staff deployment and drive motivation levels of the direct reportees
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 8-10 years of work experience of which at least 6 years should have been in handling retail sales / operations in a large retail format.
 </li>
 <li>
 Advanced Knowledge of retail processes and retail industry
 </li>
 <li>
 Advanced Knowledge of Merchandising, Stock Management and Inventory processes
 </li>
 <li>
 Excellent Planning and Organizing skills
 </li>
 <li>
 Good Leadership skills
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Effective Decision Making
 </li>
 <li>
 High level multi-tasking &amp; ability to meet timelines
 </li>
 <li>
 Good analytical abilities
 </li>
 <li>
 Ability to work under pressure
 </li>
 </ul>
 
 
</div>

Brand Manager (Home Center)

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Bahrain
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Bahrain
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Bahrain
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Bahrain

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Kuwait
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Kuwait
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Kuwait

Premier Services and Recruitment

<div>
 
 
 Job Title:
 
 B2C &ndash; Branded Shops Manager
 
 
 
 Contract Type:
 
 IBS
 
 
 
 Location:
 
 CFC, New Cairo
 
 
 
 Reporting to:
 
 B2C Channel Manager
 
 
 
 Position Summary:
 
 
 
 We are seeking a
 
 B2C &ndash; Branded Shops Manager
 
 to lead and expand our network of branded shops through strategic distributor management, innovative retail execution, and performance optimization. The ideal candidate is a proactive, field-oriented leader with a passion for retail excellence and customer engagement.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and grow the network of branded shops through strong distributor partnerships.
 </li>
 <li>
 Drive performance optimization across all branded shops to achieve sales and service targets.
 </li>
 <li>
 Develop and present innovative ideas and impactful initiatives to key business stakeholders and ensure successful execution.
 </li>
 <li>
 Manage contract negotiations, investment planning, and rebate execution to support sustainable network growth.
 </li>
 <li>
 Provide clear direction, targets, and continuous coaching to distributor shop teams.
 </li>
 </ul>
 
 
 Job Qualifications:
 
 
 
 
 Travel Requirements:
 
 
 <ul>
 <li>
 Must be willing to travel frequently across the republic (approx. 10 days per month outside Greater Cairo).
 </li>
 </ul>
 
 
 Industry Experience:
 
 
 <ul>
 <li>
 Preferably has experience in a similar role within the
 
 Lubricants
 
 or
 
 FMCG
 
 industries.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Proficient in English (spoken and written).
 </li>
 </ul>
 
 
 Computer Skills:
 
 
 <ul>
 <li>
 Proficient in Microsoft Office (Excel, Outlook, Word).
 </li>
 <li>
 Comfortable working with field management systems/tools.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Communication:
 
 Strong interpersonal and client-facing communication skills.
 </li>
 <li>
 
 Organization:
 
 Able to manage multiple tasks, prioritize effectively, and meet deadlines.
 </li>
 <li>
 
 Problem Solving:
 
 Proactive approach to identifying and resolving challenges.
 </li>
 <li>
 
 Team Collaboration:
 
 Works effectively with cross-functional teams and external partners.
 </li>
 </ul>
 
 
 Talent Targeting &ndash; Preferred Backgrounds:
 
 
 
 We welcome candidates with successful experience in expanding retail chains, particularly those from:
 
 <ul>
 <li>
 
 Tire Chains
 
 &ndash; e.g.,
 
 Fit &amp; Fix, Ghataty
 
 </li>
 <li>
 
 Grab-and-Go Shops
 
 &ndash; e.g.,
 
 Circle K, Master, Pickup
 
 </li>
 <li>
 
 Coffee Chains
 
 &ndash; e.g.,
 
 Starbucks, Coffee Lab, VASKO
 
 </li>
 <li>
 
 New Local QSR Franchises
 
 &ndash; e.g.,
 
 BRGR, Chicken Worx, Bazooka
 
 </li>
 <li>
 
 Snack Chains
 
 &ndash; e.g.,
 
 Abu Auf, Hajj Arafa
 
 </li>
 </ul>
 
 Candidates from these backgrounds may bring valuable insights into multi-branch operations, customer service standards, and rapid expansion models.
 
 
 
</div>

B2C – Branded Shops Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Mall of Egypt

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Egypt

Amazon

<div>
 
 Description
 
 
 
 Amazon MENA is looking for a smart, enthusiastic, hard-working and creative Vendor Manager to join our Fashion business to be based out of Cairo.
 
 
 The Vendor Manager will be responsible for developing and owning the strategy for some of our top vendor relationships in EGY. Within this role, the individual will have the opportunity establish and maintain strong vendor partnerships, manage category profitability, and identify means to improve the customer experience. We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity to uncover how things work, and a passion for creating a world class shopping experience for our customers. You will work with vendors of all sizes and must have the leadership presence and communication skills to represent Amazon at all levels of these organizations. Experience in business analytics, strategic thinking, negotiations and operations are required.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of with Excel experience
 </li>
 <li>
 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
 </li>
 <li>
 Bachelor's degree, or 3+ years of professional or military experience
 </li>
 <li>
 Experience with financial analysis and P&amp;L ownership
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing large data sets and utilizing to drive performance and process improvements
 </li>
 <li>
 Experience in vendor negotiations, pricing and promotion, inventory management, and product development
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3079420
</div>

Vendor Manager, Softlines, MENATR Softlines Retail

Explore 540+ Retail manager in Cairo this September. Find roles across top companies and apply now to boost your career.