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retail operations manager

Andy Moon Trading

<p>The Operations Manager is responsible for planning, coordinating, and overseeing all operational activities across the company to ensure efficiency, consistency, and profitability. This role focuses on optimizing processes, managing teams, controlling costs, and ensuring smooth day-to-day operations across all branches and departments.</p><p>Key Responsibilities</p><p><b>Operations &amp; Process Management</b></p><ul><li>Oversee daily operations across all branches and departments</li><li>Develop, implement, and improve operational policies and procedures</li><li>Standardize workflows to ensure consistency across branches</li><li>Monitor operational efficiency and resolve process gaps</li></ul><p><b>Performance &amp; KPI Management</b></p><ul><li>Set operational KPIs and performance benchmarks</li><li>Monitor branch and departmental performance against targets</li><li>Analyze reports and data to identify inefficiencies and improvement areas</li><li>Prepare operational performance reports for senior management</li></ul><p><b>Sales &amp; Customer Experience Support</b></p><ul><li>Support sales teams in achieving targets through operational efficiency</li><li>Ensure consistent customer service standards across all locations</li><li>Handle escalated operational and customer service issues</li></ul><p><b>Staff Management &amp; Leadership</b></p><ul><li>Supervise branch managers, supervisors, and operational staff</li><li>Participate in recruitment, training, and performance evaluations</li><li>Ensure optimal staffing levels and productivity</li><li>Enforce discipline, policies, and operational standards</li></ul><p><b>Inventory, Logistics &amp; Cost Control</b></p><ul><li>Oversee inventory management, stock movements, and warehouse coordination</li><li>Control operational costs and reduce waste and losses</li><li>Ensure accurate stock counts, transfers, and shrinkage control</li><li>Coordinate with suppliers, logistics, and procurement teams</li></ul><p><b>Cross-Department Coordination</b></p><ul><li>Work closely with finance, HR, marketing, IT, and supply chain teams</li><li>Ensure smooth execution of promotions, campaigns, and new initiatives</li><li>Support system implementations and operational improvements</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Proven experience as an Operations Manager in retail or multi-branch businesses</li><li>Strong understanding of retail operations, inventory, and supply chain</li><li>Excellent leadership, analytical, and decision-making skills</li><li>Strong reporting and process improvement capabilities</li><li>Proficiency in MS Excel, POS systems, and operational tools</li><li>Ability to manage multiple priorities and work under pressure</li></ul><p>Key Skills</p><ul><li>Operations strategy &amp; execution</li><li>KPI development &amp; performance tracking</li><li>Process improvement</li><li>Inventory &amp; cost control</li><li>Leadership &amp; team management</li><li>Data analysis &amp; reporting</li></ul><p>Job Type: Full-time</p><p>Pay: BD300.000 - BD400.000 per month</p>

Retail Operations Manager

Delivery Point Logistic Services

<p>Oversee and optimize fulfillment operations across, supermarket retail branches, ensuring smooth and accurate order processing.</p><p>Lead and support store supervisors and shoppers to maintain efficient workflows and policy adherence.</p><p>Supervise order processing and resolve customer issues related to picking errors.</p><p>Monitor operations to ensure efficient order fulfillment, minimize errors, and maintain high customer service standards.</p><p>Bring 3&ndash;4 years of fulfillment management experience with strong communication, analytical, and problem-solving skills, delivering results in a fast-paced retail environment</p><p>Salary - 240 BD</p><p>Must hold FLEXI Visa</p><p>Job Type: Full-time</p><p>Pay: BD240.000 per month</p>

Supervisor

Food World W.L.L

<p>We are seeking a qualified and experienced <b>Finance Manager</b> with a strong background in the <b>Retail sector</b> to manage and control our financial operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee financial planning, budgeting, and forecasting for supermarket operations</li><li>Manage daily cash flow, margins, and inventory-related finances</li><li>Prepare financial statements, MIS reports, and profitability analysis</li><li>Monitor expenses, supplier payments, and receivables</li><li>Ensure compliance with accounting standards and company policies</li><li>Coordinate with auditors, banks, and suppliers</li><li>Supervise the accounts and finance team</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field</li><li><b>5&ndash;7 years of experience</b>, preferably in the <b>supermarket/retail industry</b></li><li>Strong knowledge of inventory accounting, costing, and margin analysis</li><li>Experience with POS systems and retail accounting software</li><li>Advanced MS Excel skills</li><li>Strong leadership and analytical abilities</li></ul><p>Job Type: Full-time</p>

Accountant

Dynamic Technology 

<p><b>Job Title: Sales Manager &ndash; Showroom</b></p><p><b>Job Summary</b></p><p>We are Dynamic Technology CO. W.L.L seeking an experienced Sales Manager to lead and manage the operations of our showroom. The ideal candidate will have a strong background in <b>retail sales</b>, <b>distribution channels</b>, and <b>system integrator solutions</b>, with proven experience in driving revenue growth, managing sales teams, and ensuring exceptional customer experience. This role requires strategic planning, team leadership, and the ability to build and maintain strong client relationships.</p><p><b>Key Responsibilities</b></p><p><b>Sales &amp; Revenue Management</b></p><ul><li>Develop and execute sales strategies to achieve showroom sales targets and overall business objectives.</li><li>Monitor daily, weekly, and monthly sales performance and implement improvement plans when necessary.</li><li>Identify new business opportunities across retail, distribution, and system integrator segments.</li><li>Manage pricing, margin control, and sales forecasting.</li></ul><p><b>Showroom Operations</b></p><ul><li>Ensure the showroom is presented professionally, aligned with brand standards, and optimized for customer engagement.</li><li>Oversee product display, inventory levels, and stock movement to maximize sales potential.</li><li>Ensure all customer interactions maintain high-quality service and satisfaction.</li></ul><p><b>Team Leadership</b></p><ul><li>Lead, train, and motivate the showroom sales team to deliver excellent customer service and achieve targets.</li><li>Conduct regular performance reviews, coaching sessions, and skill development programs.</li><li>Coordinate with cross-functional teams (marketing, supply chain, technical support) to support sales operations.</li></ul><p><b>Client Relationship Management</b></p><ul><li>Build and maintain strong relationships with key customers, distributors, and system integrator partners.</li><li>Handle major client inquiries, high-value sales, and escalations.</li><li>Conduct regular visits to partner accounts and manage B2B sales pipelines.</li></ul><p><b>Market &amp; Product Knowledge</b></p><ul><li>Stay updated on industry trends, competitor activities, and new product offerings.</li><li>Provide insights and feedback to the management team to improve product positioning and showroom performance.</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Prepare periodic sales reports, forecasts, and performance analyses for management review.</li><li>Ensure accurate record-keeping of sales activities, customer interactions, and inventory documentation.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Minimum <b>5&ndash;7 years of experience</b> in sales, with at least <b>3 years in a supervisory or management role</b>.</li><li>Experience in <b>retail operations</b>, <b>distribution management</b>, and <b>system integrator sales</b>.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Proven leadership abilities and team management experience.</li><li>Proficiency in CRM systems, sales reporting tools, and MS Office.</li><li>Customer-focused and results-driven approach.</li></ul><p>Job Type: Full-time</p>

Sales Manager

<div>
 <p>
  <strong>
   About GMG
  </strong>
 </p>
 <p>
  GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a dynamic
  <strong>
   Deputy Store Manager
  </strong>
  to join our team and support the Store Manager in driving sales, elevating customer experience, and ensuring smooth day-to-day store operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales &amp; Operations
  </strong>
 </p>
 <ul>
  <li>
   Drive store sales by communicating targets and ensuring execution to achieve financial objectives.
  </li>
  <li>
   Manage daily store operations, visual merchandising, and customer service delivery in line with GMG standards.
  </li>
  <li>
   Maintain loss-prevention procedures and ensure compliance in cash handling, fraud checks, and product security.
  </li>
  <li>
   Oversee all POS activities including transactions, payment processing, returns/refunds, and inventory updates.
  </li>
  <li>
   Handle petty cash, POS cash elements, and ensure accurate cash controls.
  </li>
  <li>
   Conduct regular store audits, assist in annual stock counts, and perform spot checks.
  </li>
 </ul>
 <p>
  <strong>
   Customer Experience
  </strong>
 </p>
 <ul>
  <li>
   Handle customer complaints professionally and implement corrective actions.
  </li>
  <li>
   Gather and report customer feedback to enhance service quality.
  </li>
 </ul>
 <p>
  <strong>
   Business &amp; Performance Analysis
  </strong>
 </p>
 <ul>
  <li>
   Track sales performance, monitor market trends, and analyze competitor activities to propose growth strategies.
  </li>
  <li>
   Review sales reports and provide actionable insights to maximize stock efficiency.
  </li>
  <li>
   Report performance of new and core collections.
  </li>
 </ul>
 <p>
  <strong>
   Merchandising &amp; Inventory Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain high-quality window and in-store displays as per VM guidelines.
  </li>
  <li>
   Oversee stock availability, order management, stock movement, and overall inventory accuracy (stock aging, stock loss, space management).
  </li>
  <li>
   Coordinate with facilities for store maintenance, repairs, and equipment replacements.
  </li>
 </ul>
 <p>
  <strong>
   People Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain adequate staffing levels and prepare store schedules.
  </li>
  <li>
   Plan for seasonal peaks and promotional events when preparing forecasts and rosters.
  </li>
  <li>
   Set KPIs for the team and ensure effective performance management.
  </li>
  <li>
   Mentor, coach, and develop store team members to build strong talent pipelines.
  </li>
  <li>
   Foster a culture of continuous feedback and improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong product/category knowledge
  </li>
  <li>
   Customer-oriented mindset
  </li>
  <li>
   Proficiency in MS Office and retail systems
  </li>
  <li>
   Excellent communication &amp; leadership skills
  </li>
  <li>
   Ability to analyze reports and drive operational excellence
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Required
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    3&ndash;4 years of relevant experience
   </strong>
   , including
   <strong>
    at least 3 years in a supervisory role
   </strong>
   in retail operations.
  </li>
 </ul>
 <p>
 </p>
</div>


Deputy Store Manager

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
  </li>
  <li>
   Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
  </li>
  <li>
   Build and maintain guest experience standards in order to build strong loyalty.
  </li>
  <li>
   Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
  </li>
  <li>
   Execute and Participate in projects and community events and activities with minimal supervision.
  </li>
  <li>
   Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
  </li>
  <li>
   Team Management and Support
  </li>
  <li>
   Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
  </li>
  <li>
   Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
  </li>
  <li>
   Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
  </li>
  <li>
   Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
  </li>
  <li>
   Customer Centricity
  </li>
  <li>
   Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
  </li>
  <li>
   Manage VIP Guests relationships
  </li>
  <li>
   Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
  </li>
  <li>
   Operational Excellence
  </li>
  <li>
   Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
  </li>
  <li>
   Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
  </li>
  <li>
   Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
  </li>
  <li>
   Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Store Supervisor - L'Occitane (Marassi Galleria)

Landmark Group

As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.
<br><div><div>1. Role Execution:
</div><div>To deliver excellent customers service to all club visitors.
</div><div>To create the best first impressions over all communication channels.
</div><div>Lives the brand through MYZONE.
</div><div>Understands and follows relevant business SOPs without fail.
</div><div>2. Overall Performance:
</div><div>To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.
</div><div>Responsible for professional daily operations of the Front Desk.
</div><div>Perform the scheduled working hours and reporting to work on time in FF uniform.
</div><div>Ensure that the club opens on time and follow SOP.
</div><div>Always maintain cleanliness of the Front desk.
</div><div>No mobile phone policy applies at Front Desk always.
</div><div>Never allow for the front desk to be unmanned.
</div><div>Conduct member calls as instructed by Line Manager
</div><div>Only allow active members with no arrears into the club who use official FF membership card. Always Follow Guest Access and Guest Pass SOP.<br>
</div><div></div><br>
<div>Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.
</div><div>Meet 100% membership application and supporting documents encoding.
</div><div>Must ensure that all membership dues and payments are correctly entered into the system.
</div><div>Attend regular meetings as conducted by the MSM.
</div><div>Meet deadlines and follows company processes &amp; procedures<br>
</div><div></div><br>
<div>3. Operating with Excellence:
</div><div>Demonstrate Go Further moments to staff and members.
</div><div>Maintain open lines of communications with the team &amp; be supportive of all departments.
</div><div>To answer all incoming calls according to company standards and take effective messages.
</div><div>To use Members First and other operating systems/manuals efficiently.
</div><div>To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.
</div><div>To comply with all Health and Safety responsibilities.
</div><div>Be proactive in self-development and career progression.<br>
</div><div></div><br>
<div>4. Satisfied Members:
</div><div>Support CGM/MSM in Member Journey execution in club &amp; drives the NPS score.
</div><div>Handle member complaints and involve CGM/HODs where necessary.
</div><div>Deliver proactive quality interactions to members.
</div><div>To be the most effective point of contact in assisting member with various queries.
</div><div>To constantly learn about the business and always be aware of latest club updates/changes.
</div><div>5. Business Performance:
</div><div>Ensure cash up is correct at all times and any discrepancies recorded and explained.
</div><div>Collect membership arrears and renewals at point of entry, drive debt collection and card updates.
</div><div>Manage cash, bills and cheques in the cash register during your shift &amp; follow SOP.
</div><div>Control stock by using MF system and following internal processes
</div><div>Meets deadlines as outlined by the business or Line Manager</div></div>
<br>Secondary Education &ndash; A level or equivalent
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div><div><div><div>Fitness First is one of the world&rsquo;s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.
<br>
<br>
We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.
<br>
<br>
Convenience is at the heart of everything we do. That&rsquo;s why you&rsquo;ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.
<br>
<br>
Fitness First is a global brand that originated in the UK &mdash; backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people&rsquo;s lives.
<br>
<br>
We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.
<br>
<br>
Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.</div></div></div></div></div></div>

FOH - Reception_Front of House_East Riffa Mixed Fitnessfirst Bahrain_HOSP - East Riffa - Bahrain_Fitness First

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