sales executive

sales manager

sales representative

sales associate

front office supervisor

sales floor manager

BankByChoice

Job Description:We are seeking an experienced and result-driven Team Leader / Sales Floor Manager to lead and manage our high-performance telesales team focused on Forex, Commodities, and CFD products in the US and global markets. The ideal candidate will have a proven track record in managing telesales operations, driving revenue through lead conversion, and motivating teams in a fast-paced trading environment.Key Responsibilities:<ul><li>Lead and manage the telesales floor, ensuring optimal team performance and daily KPIs.</li><li>Develop strategies to improve conversion rates and customer acquisition for Forex &amp; CFD products.</li><li>Train, mentor, and coach telesales executives to enhance their product knowledge and sales techniques.</li><li>Monitor live calls and provide real-time feedback to ensure high standards of communication and compliance.</li><li>Collaborate with marketing, compliance, and operations teams to streamline client onboarding.</li><li>Prepare daily/weekly sales reports and performance dashboards.</li><li>Ensure adherence to international regulatory standards and internal quality policies.</li></ul>Requirements:<ul><li>Minimum 5 years of experience in telesales, with at least 2 years in a leadership role within the Forex/CFD/Commodities sector.</li><li>Strong knowledge of trading platforms and financial markets (MT4/MT5 preferred).</li><li>Excellent leadership, communication, and motivational skills.</li><li>Ability to work under pressure and meet tight targets.</li><li>Fluency in English; other languages (Arabic, Hindi, Tagalog, etc.) are an advantage.</li></ul>Competitive salary + attractive commission structureApply now or share your profile to kumar.k@bankbychoice.comJob Types: Full-time, PermanentPay: AED3,000.00 - AED8,000.00 per month

Team Leader - Forex & Commodities Trading Platform Tele Sales Unit

Kalandoor Building Contracting

Are you a go-getter with a passion for closing deals and building strong client relationships?Do you thrive in a fast-paced, high-reward environment where your results truly matter?If yes, this is your opportunity to join one of Dubai&rsquo;s leading interior fit-out companies andtake your career to the next level!Position: Sales ManagerLocation: Dubai, UAESalary: Negotiable &ndash; Best in the industry for the right candidateWhat You&rsquo;ll Do:&#61623; Drive new business and win high-value fit-out projects across retail, commercial, andhospitality sectors.&#61623; Build long-term relationships with developers, consultants, and corporate clients.&#61623; Develop and execute winning sales strategies to hit and exceed targets.&#61623; Collaborate with our design and project teams to deliver creative, client-focusedsolutions.What We&rsquo;re Looking For:Proven sales experience in the fit-out or interior contracting industry (UAE marketexperience is a must).Strong network of clients and industry contacts.Excellent communication, negotiation, and presentation skills.Ambitious, self-driven, and hungry for success.UAE driving license essential.Why Join Us?Top-tier compensation &ndash; we reward talent with the best packages in the market.Growth &amp;amp; recognition &ndash; your success will never go unnoticed.A winning team &ndash; be part of a company known for quality, innovation, and trust.Apply Now!Don&rsquo;t just look for another job; build your legacy with us!Job Types: Full-time, PermanentPay: AED5,000.00 - AED12,000.00 per month

Sales Manager - Interior Fit-out

HOSS Kitchen LLC

Company: Seven Edition for Auto Denting &amp; Painting Est. Location: Dubai, UAEDriving License is must Position OverviewWe are seeking a highly motivated and experienced Sales Manager to lead and grow our Paint Protection Film (PPF) and Car Detailing division. The successful candidate will be responsible for developing business strategies, managing the sales pipeline, leading a motivated team, and ensuring revenue growth through effective sales and client relationship management.This role requires deep technical knowledge of automotive detailing, PPF applications, ceramic coating, and surface protection solutions, combined with strong leadership and customer service excellence.Key Responsibilities Sales &amp; Business Development<ul><li>Develop, implement, and oversee sales strategies and marketing plans to achieve revenue and profitability goals for PPF and detailing services.</li><li>Identify new business opportunities, partnerships, and collaborations with car dealerships, rental agencies, and fleet operators.</li><li>Actively source leads and manage client relationships from initial inquiry to closing the sale.</li><li>Develop and implement promotional campaigns, seasonal offers, and customer loyalty programs.</li><li>Represent the company in exhibitions, car events, and promotional activities to strengthen brand presence.</li><li>Forecast and analyze sales trends, prepare monthly and quarterly performance reports, and provide insights to management.</li></ul>Client Management<ul><li>Build and maintain long-term relationships with premium clients, car enthusiasts, and corporate customers.</li><li>Provide expert consultation to customers regarding PPF grades, ceramic coatings, paint correction, and detailing options.</li><li>Handle customer concerns or complaints promptly, ensuring the highest satisfaction level.</li><li>Conduct follow-ups post-service to maintain customer engagement and encourage referrals.</li></ul>Team Leadership<ul><li>Lead, train, and motivate the sales and customer service team to deliver consistent, high-quality performance.</li><li>Conduct daily briefings, set individual targets, and monitor team performance against KPIs.</li><li>Coordinate with the detailing and PPF installation team to ensure smooth job flow and service delivery timelines.</li><li>Ensure all team members are knowledgeable about the product range, service pricing, and technical applications.</li></ul>Operational Coordination<ul><li>Liaise with suppliers and procurement teams for material sourcing and pricing negotiations.</li><li>Ensure effective inventory management for PPF rolls, ceramic coatings, and detailing consumables.</li><li>Collaborate with marketing to develop visuals, content, and digital campaigns for social media and lead generation.</li><li>Maintain accurate documentation for sales transactions, quotations, and customer records.</li></ul>Performance Indicators (KPIs)<ul><li>Achievement of monthly and quarterly sales targets.</li><li>Growth in customer base and repeat business percentage.</li><li>Lead conversion rate and sales closing ratio.</li><li>Team performance and retention.</li><li>Customer satisfaction rating (measured by feedback and reviews).</li><li>Market share growth within the region.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED8,000.00 per month

Sales manager (PPF Workshop)

Hermès

<div>
 
 Responsibilities
 
 
 
 
 People development and team management
 
 
 
 <ul>
 <li>
 Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.
 </li>
 <li>
 Motivate team member with individual recognition via sales results, customer experience results, m&eacute;tier management and customer relationship management.
 </li>
 <li>
 Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.
 </li>
 <li>
 Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.
 </li>
 <li>
 Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team
 </li>
 <li>
 Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.
 </li>
 <li>
 Proven ability to deliver commercial results through strategic floor and appointment-based selling.
 </li>
 <li>
 Proactive in motivating and supporting the team to achieve individual and collective goals.
 
 
 </li>
 </ul>
 
 Sales and Service
 
 
 
 <ul>
 <li>
 Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.
 </li>
 <li>
 Ensure a high standard of customer service and experience.
 </li>
 <li>
 Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.
 </li>
 <li>
 Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.
 </li>
 <li>
 Ensure the store operation standards of his/her perimeter: stock management and CRM.
 </li>
 <li>
 Complete the Daily Sales Report accurately with qualitative feedback when required.
 </li>
 <li>
 Organize and manage breaks and staff roster to ensure adequate floor coverage.
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Always ensure and maintain a neat and tidy visual merchandising.
 </li>
 <li>
 In charge of several m&eacute;tiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
 </li>
 <li>
 Be responsible for market updates and give buying advises to store manager.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 Extensive experience in the fashion industry, with a strong understanding of trends and market dynamics.
 </li>
 <li>
 Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
 </li>
 <li>
 Consistently polished and well-presented, embodying professionalism and brand standards.
 </li>
 <li>
 Over 3 years of experience in luxury brands, with a deep appreciation for the sector.
 </li>
 <li>
 Minimum 2 years&rsquo; experience in a supervisory role within a luxury sector.
 </li>
 <li>
 Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.
 </li>
 </ul>
</div>

Team Leader Menswear - Dubai Mall

SEPHORA

<div>
 
 
 At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
 
 
 
 
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 
 Reporting to:
 
 Flagship Store Director
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 
 As Store Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store.
 
 
 Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store team to reach and exceed their service targets.
 
 
 Build, develop, and implement store service plans to maximize sales and KPIs performance.
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 
 
 
 
 Client Experience
 
 
 <ul>
 <li>
 Embody Sephora Attitude and set an example in front of the team.
 </li>
 <li>
 Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
 </li>
 <li>
 Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
 </li>
 <li>
 Take over floor leadership segments and ensure the floor is always managed and covered.
 </li>
 <li>
 Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
 </li>
 <li>
 Provide support for the floor manager as an active co-lead.
 </li>
 <li>
 Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
 </li>
 <li>
 Inspire the team to use digital tools to deliver a customized service.
 </li>
 <li>
 Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
 </li>
 <li>
 Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.
 </li>
 <li>
 Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
 </li>
 <li>
 Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
 </li>
 <li>
 Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.
 </li>
 <li>
 Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.
 </li>
 </ul>
 
 
 Sales
 
 
 <ul>
 <li>
 Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
 </li>
 <li>
 Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.
 </li>
 <li>
 Reinforce sales policies and techniques established at the Sephora University with all team members.
 </li>
 <li>
 Balance and drive the sales target.
 </li>
 <li>
 Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.
 </li>
 <li>
 Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
 </li>
 <li>
 Create disruptive internal competitions to motivate the team and boost the achievements.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
 </li>
 <li>
 Contribute to the store projection of an excellent image through cleanliness and product restocking.
 </li>
 <li>
 Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
 </li>
 <li>
 Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
 </li>
 <li>
 Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.
 </li>
 <li>
 Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.
 </li>
 <li>
 Align with Category Departments on plans and communicate to your assigned team.
 </li>
 </ul>
 
 
 Business
 
 
 <ul>
 <li>
 Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.
 </li>
 <li>
 Analyze all relevant KPIs and propose action plans for improvement.
 </li>
 <li>
 Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
 </li>
 <li>
 Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
 </li>
 <li>
 Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,
 </li>
 <li>
 Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .
 </li>
 <li>
 Plan, implement and oversee in-store promotional events or displays.
 </li>
 <li>
 Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
 </li>
 <li>
 With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
 </li>
 </ul>
 
 
 
 
 
 People
 
 
 <ul>
 <li>
 Motivate and develop the Category Managers and store team through daily coaching / observations.
 </li>
 <li>
 Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.
 </li>
 <li>
 Increase the team confidence and motivation by praise and feedback for their performance.
 </li>
 <li>
 Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.
 </li>
 <li>
 Ensure the team is attending training and follow up is done after the training is attended.
 </li>
 <li>
 Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.
 </li>
 <li>
 Ensure an addictive beauty experience through performing monthly assessments.
 </li>
 <li>
 Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.
 </li>
 <li>
 Be responsible for the PCR and PIP process of the entire assigned team.
 </li>
 <li>
 Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.
 </li>
 </ul>
 
 
 Know How
 
 
 <ul>
 <li>
 Project an exceptional image and body language in accordance with the guidelines set by Sephora.
 </li>
 <li>
 Keep up-to-date on trends and products.
 </li>
 <li>
 Inspire, mentor and coach the team.
 </li>
 </ul>
 
 
 
 
 
 Relationships
 
 
 
 
 
 
 
 Internal Relationships
 
 
 <ul>
 <li>
 Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.
 </li>
 </ul>
 
 
 
 
 
 External Relationships
 
 
 <ul>
 <li>
 Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.
 </li>
 </ul>
 
 
 
 
 
 Job Holder Profile
 
 
 
 
 
 
 
 Training Knowledge
 
 
 <ul>
 <li>
 Advanced Product Knowledge.
 </li>
 <li>
 Ability to train
 </li>
 <li>
 Intermediate knowledge on health and safety procedures.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 7 years of experience in retail with proven successful instore sales experience.
 </li>
 <li>
 Minimum 2 to 3 years&rsquo; experience in team management.
 </li>
 <li>
 3 years in the beauty industry.
 </li>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 </ul>
 
 
 
 
 
 Languages
 
 
 <ul>
 <li>
 English &ndash; Minimum intermediate level
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Digital orientation/analytical skills/business oriented.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Intermediate Excel skills.
 </li>
 <li>
 Ability to deal with Ambiguity.
 </li>
 <li>
 Commercial awareness.
 </li>
 <li>
 Strong ability to develop and manage people and teams.
 </li>
 </ul>
 
 
 
 
 
 HERE, YOU WILL FIND:
 
 
 <ul>
 <li>
 Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
 </li>
 <li>
 Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
 </li>
 <li>
 Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Join us and belong to something beautiful.
 
 
 
 
</div>

Flagship Assistant Store Director - Dubai Mall

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

<div>
 At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
 
 
 
 Position Purpose
 
 
 
 As Supervisor, you will be responsible for the customer journey, and operational management within the store.
 
 
 Responsible to lead, support, coach, and translate Sephora vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their targets.
 
 
 Build, develop and implement store service plans to maximise sales and KPIs performance.
 
 
 
 Key Responsibilities
 
 
 
 
 CLIENT EXPERIENCE
 
 
 
 <ul>
 <li>
 Embody Sephora Attitude and set an example in front of the team.
 </li>
 <li>
 Support to the team in difficult situations ensuring client&rsquo;s satisfaction.
 </li>
 <li>
 Provide coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
 </li>
 <li>
 Take over floor leadership segments and ensure the floor is always managed and covered.
 </li>
 <li>
 Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
 </li>
 <li>
 Ensure all brand BA&rsquo;s are following zooning guidelines.
 </li>
 <li>
 Support for the floor manager as an active co-lead.
 </li>
 <li>
 Drive the team to use digital tools to deliver a customized service.
 </li>
 <li>
 Encourage the team to offer our Beauty Services to maximize client satisfaction.
 </li>
 <li>
 Support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
 
 
 </li>
 </ul>
 
 SALES
 
 
 
 <ul>
 <li>
 Assist the Store Management in achieving sales objectives.
 </li>
 <li>
 Reinforce sales policies and techniques established at the Sephora University with all team members.
 </li>
 <li>
 Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora Collection.
 </li>
 <li>
 Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
 </li>
 <li>
 Be the driving force behind any action plans shared by the management and assist with getting the sales team energized and engaged.
 </li>
 <li>
 Create disruptive internal competitions to motivate the team and boost the achievements.
 
 
 </li>
 </ul>
 
 OPERATIONS
 
 
 
 <ul>
 <li>
 Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
 </li>
 <li>
 Contribute to the store projection of an excellent image through cleanliness and product restocking.
 </li>
 <li>
 Together with the Management, encourage the team to apply and follow established policies and procedures regarding store operations.
 </li>
 <li>
 Contribute to the stores operational KPIs and assist the management in highlighting improvement areas.
 </li>
 <li>
 Accurately monitor stock availability and report low stock to the store management to avoid OOS situations.
 </li>
 <li>
 Align with Store Management on shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.
 
 
 </li>
 </ul>
 
 BUSINESS
 
 
 
 <ul>
 <li>
 Assist the Store Management to drive top and bottom line / brand sales.
 </li>
 <li>
 Assist the Store Management in achieving business KPIs.
 </li>
 <li>
 Analyze all relevant KPIs and propose action plans for improvement.
 </li>
 <li>
 Contribute to all business reports as required.
 
 
 </li>
 </ul>
 
 PEOPLE
 
 
 
 <ul>
 <li>
 Motivate and develop the team through daily training/ observations.
 </li>
 <li>
 Communicate and drive the team on business strategy, vision through animate briefings, coaching's and trainings.
 </li>
 <li>
 Increase the team confidence and motivation by praise and feedback for their performance.
 </li>
 <li>
 Coordinate with Store Management and ensure your assigned team is attending training and follow up is done after the training is attended.
 </li>
 <li>
 Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
 </li>
 <li>
 Ensure an addictive beauty experience through performing monthly assessments.
 </li>
 <li>
 Liaise with the store Management to manage the Annual leaves according to business needs.
 
 
 </li>
 </ul>
 
 Know How
 
 
 
 <ul>
 <li>
 Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University and in store and by connecting and actively using our digital training platform (Axonify).
 </li>
 <li>
 Project an exceptional image and body language in accordance with the guidelines set by Sephora.
 </li>
 <li>
 Inspire and motivate the team.
 
 
 </li>
 </ul>
 
 TRAINING KNOWLEDGE
 
 
 
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 Advanced knowledge in all categories.
 
 
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 Experience
 
 
 
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 Proven successful sales and services in store.
 
 
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 LANGUAGES
 
 
 
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 English &ndash;Advanced level
 
 
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 </ul>
 
 Here, You Will Find
 
 
 
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 Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
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 Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
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 Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
 
 
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 Join us and belong to something beautiful.
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Supervisor

Explore 7450+ Sales floor manager in Dubai this November. Find roles across top companies and apply now to boost your career.