operations agent

e11even - security manager

specialist, stadium pitch & competition security - match day only Jobs in Miami

security guard

Carnival Cruise Line

<div><p>The GCS - Security Architecture function is responsible for the development of technical security design specifications, integration specifications, standards, requirements, and implementation of appropriate technology architectures to mitigate risks to Carnival Corp and customer information assets. This position will work with all global brands as a project resource providing guidance and signing off on project implementations, firewall change requests and provide general guidance on Cybersecurity best practices.</p><p></p><p><b><br>
Essential Functions:</b></p><ul><li><p>
Work with brand IT teams and/or Business stakeholders on their projects to ensure that new systems and/or applications meet security best practices, published minimum security requirements, corporate standards, and policies.</p></li><li><p>
Provide security architecture and consulting services to business units and IT/OT-Maritime organizations.</p></li><li><p>
Research, test and implement security tools to scan, monitor and protect computing and networking environments.</p></li><li><p>
Document and transition security tools to security operations teams.</p></li><li><p>
Review network designs, applications data flows, system integrations and provide appropriate signoff</p></li><li><p>
Create high level network designs for GCS security tools and reference architectures documentation</p></li><li><p>
Review system design of existing applications/systems utilizing a common framework to identify potential vulnerabilities and gaps in the system, helping to mitigate cyber risks and protect sensitive data by proactively addressing potential threats before they can be exploited.</p></li><li><p>
Build, support and mature GCS security tools and architectural review process</p></li><li><p>
Develop hardening standards for networking and computing environments using industry best practices.</p></li></ul><p></p><p><b><br>
Knowledge, Skills &amp; Abilities:</b></p><ul><li><p>
Scope: Experience in Security Architecture, designing secure systems and architectures that can withstand cyber threats. Ability to communicate Cyber security architecture in non-technical terms to business stakeholders. Understanding of AI related Cybersecurity risks. Understanding of OT (Operational Technology) Cybersecurity risks.</p></li><li><p>
Problem solving: Creating, evaluating, and managing security architectures that align with business goals. Translating technical needs for stakeholders to resolve conflicts and gain agreement on solutions that align with Cybersecurity best practices and enterprise Standards and Policies.</p></li><li><p>
Impact: Contribute to technical designs that enforce secure, resilient, and compliant technology infrastructures that protect critical data.</p></li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li><p>
Bachelor's degree in Cyber Security (Master's degree a plus). Recognized industry Cybersecurity Certifications such as CISSP.</p></li><li><p>
Cloud environment (Azure, AWS, GCP) security and design. Application/Web/API/Container Security. Extensive knowledge of Windows, Linux, Network and Cloud Security and Cybersecurity best practices. Understanding of IAM and Least Privileged access models.</p></li><li><p>
5+ Cyber Security in Large Enterprise setting</p></li><li><p>
Solid understanding of Cybersecurity risks in architectural designs and recommending mitigating controls. Key experience should includes cloud security (Azure/AWS/GCP), identity and access management (IAM), network segmentation, encryption, threat modeling within Enterprise IT and OT environments. Strong communication and strategic leadership skills are vital for aligning security with business goals.</p></li></ul><p></p><p><br>
Travel: Less than 25% with shipboard travel likely</p><p>
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</p><p>
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</p><p></p><p><br>
This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.</p><p>
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.</p><p></p><p><br>
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:</p><ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul><p></p><p><br>
#Corp</p><p>
#LI-Hybrid</p><p>
#LI-SH1</p><div>
<div><div><div><div><p>About Us</p>
<p>Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.</p><br>
<p><br>
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.</p>
<div></div><p>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.</p>
<div></div><p>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
</p><p></p><div>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</div>
<p>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</p></div></div></div></div></div></div><div></div>

Architect, Cybersecurity, GCS (Corporate)

FIFA

<div><div><h1 class="jobSectionHeader"><b>Specialist, Stadium Pitch &amp; Competition Security - Match Day Only
</b></h1></div><div><div><div><div><div>At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26&trade; will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.</div></div></div>
</div><h2 class="jobSectionHeader"><b>THE POSITION
</b></h2><div><div><div><div>Reporting operationally to the FIFA Stadium Safety &amp; Security Senior Manager and , the Stadium Security Pitch &amp; Competition Specialist is responsible for overseeing the Private Security resources deployed within Pitch and Competition-related zones during Match Day stadium operations.<br>
</div><div>The role ensures that stadium-provided personnel assigned to the Field of Play, pitch perimeter, tunnel access, and competition-controlled areas operate in accordance with approved FIFA policies and procedures, the Venue Safety &amp; Security Plan (VSSP), Dot Planning, and Match Day directives.<br>
</div><div>The Stadium Pitch &amp; Competition Specialist supports the protection of the Field of Play and controlled competition environments in coordination with FIFA Security, Competition, and Stadium Operations.</div><div>
<br>
<b>Key Responsibilities and Oversight</b>
</div><div>
<br>
<b>Operational Delivery &ndash; Pitch &amp; Competition Zones</b>
</div><div>Oversee EVS personnel deployed across:</div><ul>
<li>Pitch perimeter (including LED line and field protection areas)</li>
<li>Field Intervention Team (FIT)</li>
<li>Training</li>
<li>Communications</li>
<li>Testing</li>
<li>Player tunnel access points</li>
<li>Team bench and technical areas (as applicable)</li>
<li>Competition-restricted circulation routes</li>
<li>Controlled media pitch-side positions</li>
</ul><div>Ensure deployment aligns with approved Dot Planning and VSSP zoning.</div><div>
Maintain operational integrity of access control points into competition-restricted areas.</div><div>
<br>
<b>Field of Play Protection</b>
</div><ul><li>Support implementation of anti-pitch incursion measures.</li>
<li>Monitor spectator proximity risks and potential breach points.</li>
<li>Ensure rapid coordination with Private Security and Law Enforcement in the event of attempted or actual pitch incursions.</li>
<li>Support orderly and secure movement of Teams, Match Officials, and Competition personnel.</li>
<li>FWC2026 SEC liaison with public safety and first responder associates during field level response to pyrotechnics deployment and eradication.</li>
</ul><div>
<br>
<b>Compliance &amp; Standards</b>
</div><ul><li>Confirm only properly accredited personnel access controlled competition zones.</li>
<li>Monitor adherence to FIFA operational directives relating to Field of Play protection.</li>
<li>Identify and escalate any deviations from approved operational planning.</li>
</ul><div>
<br>
<b>Incident Management &amp; SOC Coordination</b>
</div><ul><li>Monitor, document, and report incidents occurring within Pitch &amp; Competition zones.</li>
<li>Immediately escalate pitch-related incidents to the EVS Manager and Stadium Operations Center (SOC).</li>
<li>Support incident response coordination in alignment with FIFA Security directives.</li>
<li>Provide timely situational updates through established reporting channels.</li>
<li>Participate in post-incident reviews where applicable.</li>
</ul><div>
<br>
<b>Stakeholder Liaison</b>
</div><ul><li>Coordinate operationally with:</li>
<li>FIFA Competition team</li>
<li>Private Security supervisors</li>
<li>Stadium Operations</li>
<li>Broadcast representatives operating in pitch-side zones</li>
<li>Ensure clarity of escalation pathways for pitch-related incidents.</li>
<li>Maintain professional conduct in high-visibility and broadcast-sensitive environments.</li>
</ul><div>
<br>
<b>Reporting &amp; Administration</b>
</div><ul><li>Maintain accurate operational records relating to pitch-zone staffing and incidents.</li>
<li>Submit Match Day updates and post-match summaries as required.</li>
<li>Support compliance verification and operational validation processes.</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>YOUR PROFILE
</b></h2><div><div><div><div><b>ACCOUNTABILITY: </b>Demonstrate commitment to responsibilities and objectively analyze one&rsquo;s behavior, while assuming consequences of one&rsquo;s own actions and/or decisions and learning from one&rsquo;s mistakes.<br>
</div><div><b>DECISION MAKING: </b>Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.<br>
</div><div><b>INCLUSIVITY:</b> Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.<br>
</div><div><b>INITIATIVE:</b> Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.<br>
</div><div><b>INNOVATION:</b> Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.<br>
</div><div><b>LEADERSHIP:</b> Ability to lead one&rsquo;s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team&rsquo;s skills and talents.<br>
</div><div><b>VISION:</b> Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
<br>
<br>
<b>Education &amp; Qualifications</b><br>
</div><ul><li>Bachelor&rsquo;s degree in Event Management, Sports Management, Operations Management, Security Management, or related field preferred</li>
<li>Relevant professional certifications in event operations or safety management are an advantage</li>
</ul><div><b>Work Experience</b>
</div><ul><li>Minimum 3&ndash;5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments</li>
<li>Experience supervising or coordinating private security services</li>
<li>Familiarity with hotel security operations and transport/logistics environments</li>
<li>Strong understanding of access control, incident response, and operational security principles</li>
<li>Ability to work independently, manage multiple sites, and perform under pressure</li>
<li>Major event or international tournament experience is an advantage</li>
</ul><div><b>Languages</b>
</div><ul><li>Fluent in English. Spanish and/or French proficiency is a plus</li></ul><div>
<b>Technology</b>
</div><ul><li>Proficient in MS Office (Excel, Word, PowerPoint, Visio &amp; Project) and planning software and online collaboration tools</li></ul><div>
<i>Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.</i>
</div></div></div></div><h2 class="jobSectionHeader"><b>About FWC2026
</b></h2><div><div><b>The FIFA World Cup 26&trade; will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.</b><br>
<br>
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.</div></div></div></div><p></p>
<br><p></p><div><div><div><p><b>Employment Type</b></p>
<p>Fixed Term Contract</p>
<p><b>Location</b></p>
<p>Miami</p>
<p><b>Workplace type</b></p>
<p>Onsite</p></div></div></div>

Specialist, Stadium Pitch & Competition Security - Match Day Only

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>
Step into a leadership role where safety meets sophistication at E11EVEN Club Hotel and Residences. As Security Manager, you&rsquo;ll be the guardian of our guests, residents, and team members, ensuring every moment within our property reflects the highest standards of protection and peace of mind. This role demands a proactive, detail-oriented leader who combines strategic oversight with hands-on execution. You&rsquo;ll design and enforce security protocols, lead emergency response with calm precision, and collaborate across departments to create a secure environment that complements our luxury lifestyle experience. If you&rsquo;re ready to elevate safety into an art form and deliver confidence at every touchpoint, this is your stage.</div>
Responsibilities:
<ul><li>Oversee all aspects of hotel security operations, ensuring the safety of guests, residents, associates, and property assets.</li><li>
Lead, train, and inspire the security team to uphold the highest standards of professionalism and guest service.</li><li>
Develop and implement comprehensive security plans, protocols, and emergency procedures aligned with brand standards.</li><li>
Respond promptly and professionally to guest concerns, ensuring swift resolution and exceptional service.</li><li>
Maintain strong relationships with local law enforcement and government agencies to support security operations.</li><li>
Prepare and submit accurate reports and documentation in a timely manner.</li><li>
Ensure compliance with all hotel SOPs, safety regulations, and requisition procedures.</li><li>
Maintain a visible presence throughout the property, providing support and guidance to staff as needed.</li><li>
Conduct and participate in departmental and hotel-wide training programs focused on safety and emergency preparedness.</li></ul>
Qualifications:
<ul><li>Minimum of 5 years of progressive experience in hotel security or a related field, with proven leadership capabilities.</li><li>
Military or law enforcement background preferred but not required.</li><li>
Bilingual proficiency in English and Spanish, with exceptional verbal and written communication skills.</li><li>
Strong ability to listen, understand, and resolve concerns with professionalism and discretion.</li><li>
Demonstrated experience collaborating across departments to ensure compliance with security protocols.</li><li>
Skilled in crisis management and problem-solving under pressure, maintaining calm and authority in high-stress situations.</li><li>
Ability to maintain confidentiality and handle sensitive information with integrity.</li><li>
Professional demeanor and polished appearance, reflecting the luxury standards of the property.</li><li>
Flexibility to attend required meetings, trainings, and adapt to varying schedules based on operational needs.</li></ul></div>

E11EVEN - Security Manager

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Vice President, People Business Partner<p></p>
Vice President, People Business Partner, LAC<br>
<br>
Overview<br>
The Vice President, People Business Partner (PBP), BU LAC is a business and client-oriented advisor with primary accountability for partnerships with senior business leaders across the region to design and implement a people strategy in line with the business priorities. The portfolio for this role includes: Services (Sales, Product Management, Customer Success, etc.), Core Payments (Product, Commercialization), CNPF (Sales, Product Management) business units as well as enabling functions as Global Customer Delivery &amp; Care, Finance and Law.
<br>
The Vice President, PBP BU LAC interacts in a highly matrixial environment and builds meaningful partnerships with a wide range of PBPs within the region and Global BUs and functions, as well as with key CoE partners to ensure programs, processes and key enterprise initiatives are successfully implemented and managed.<br>
This position reports to the Senior Vice President, People &amp; Capability, Latin America and the Caribbean region (LAC).<br>
<br>
Responsibilities<br>
 Primary responsibility for the design, delivery, and management of an overarching people strategy in alignment with business priorities and planned growth<br>
 Member of the leadership team for the line of business<br>
 Partners with COE leadership and business stakeholders to develop programs designed to enhance the employee experience and organizational effectiveness<br>
 Guides business leaders through complex change management initiatives and is responsible for the cultural stewardship of the business<br>
 Ensures People &amp; Capability programs are delivered effectively for the business<br>
 Has a deep understanding of incentive plans and retention strategies<br>
 Provides in-depth market insight and advises on talent implications of external trends that may have workforce implications<br>
 May manage one or more teams of Business Partners and Specialists<br>
<br>
Experiences<br>
 Proven track record of working with senior management and CoEs to build a strategic talent vision for the business<br>
 Ability to work effectively in a highly matrixed organization and build strong relationships across all levels of the organization<br>
 Ability to design and articulate strategic vision and plans, as well as execution excellence<br>
 Strong business acumen coupled with project management, negotiation and influencing skills<br>
 Highly motivated, self-starter with the ability drive the people and culture agenda with speed, agility and quality, and resilient and adaptable to navigate fast pace and changing environments<p></p>
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.<p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul><p></p>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.<p></p><p><b>
Pay Ranges</b></p>
Miami, Florida: $192,000 - $307,000 USD</div><p></p>

Vice President, People Business Partner

Grupo EULEN

<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><b> include the following, but are not limited to:</b></p><br>
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>QUALIFICATIONS</b><br>
<b>EDUCATION, LICENSE, and/or CERTIFICATION</b></p><br>
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
<p><b>EXPERIENCE and/or KNOWLEDGE</b></p><br>
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul><br>
<p><br>
<b>SKILL and/or ABILITIES</b></p><br>
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul><br>
<p><br>
<b>TRAVEL</b><br>
Negligible</p></div>

Passenger Service Supervisor

Pura Vida Miami

<div>
 <p>
  We are a lifestyle brand!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE OVERVIEW:
  </strong>
 </p>
 <p>
  We are seeking a strategic and hands-on Director of Information Technology to lead our enterprise IT operations across a large-scale, multi-location restaurant organization. This executive will have direct oversight of the Network Operations Center (NOC), Security Operations Center (SOC), and the Project Management Office (PMO), ensuring seamless technology service delivery, robust cybersecurity posture, and disciplined project execution across all restaurant and corporate locations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate brings deep experience managing 24/7 mission-critical technology environments in the hospitality or restaurant industry, with a strong understanding of point-of-sale ecosystems, network infrastructure at scale, and the unique operational demands of high-volume food service businesses.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategic IT Leadership
  </strong>
 </p>
 <ul>
  <li>
   Define and execute the enterprise IT strategy aligned with business growth objectives, including new restaurant openings, acquisitions, and technology modernization initiatives.
  </li>
  <li>
   Serve as a key member of the senior leadership team, advising on technology investments, digital transformation, and operational efficiency improvements.
  </li>
  <li>
   Develop and manage the annual IT budget, ensuring cost-effective allocation of resources across NOC, SOC, and PMO functions.
  </li>
  <li>
   Establish and maintain vendor relationships, negotiate contracts, and oversee technology procurement across all platforms and services.
  </li>
 </ul>
 <p>
  <strong>
   Network Operations Center (NOC)
  </strong>
 </p>
 <ul>
  <li>
   Direct the NOC team responsible for monitoring, maintaining, and optimizing network infrastructure across all restaurant and corporate locations.
  </li>
  <li>
   Ensure 99.9%+ uptime for critical restaurant systems including POS terminals, kitchen display systems (KDS), online ordering platforms, and payment processing networks.
  </li>
  <li>
   Oversee WAN/LAN architecture, SD-WAN deployments, wireless access management, and ISP relationships for hundreds of distributed locations.
  </li>
  <li>
   Establish and enforce SLAs for incident response, escalation procedures, and proactive system health monitoring using ITSM platforms.
  </li>
  <li>
   Drive automation and tooling improvements to reduce mean time to resolution (MTTR) and increase first-call resolution rates.
  </li>
 </ul>
 <p>
  <strong>
   Security Operations Center (SOC)
  </strong>
 </p>
 <ul>
  <li>
   Lead the SOC team in implementing and managing a comprehensive cybersecurity program to protect customer data, payment card information (PCI-DSS compliance), and corporate intellectual property.
  </li>
  <li>
   Oversee threat detection, vulnerability management, incident response, and forensic investigation capabilities.
  </li>
  <li>
   Ensure compliance with PCI-DSS, CCPA, state privacy laws, and any relevant industry regulations across all restaurant operations.
  </li>
  <li>
   Manage SIEM/SOAR platforms, endpoint detection and response (EDR) tools, identity and access management (IAM) systems, and security awareness training programs.
  </li>
  <li>
   Develop and regularly test business continuity and disaster recovery plans for all critical restaurant and corporate IT systems.
  </li>
 </ul>
 <p>
  <strong>
   Project Management Office (PMO)
  </strong>
 </p>
 <ul>
  <li>
   Build and lead the IT PMO to standardize project delivery methodologies (Agile, Waterfall, Hybrid) across all technology initiatives.
  </li>
  <li>
   Oversee the portfolio of IT projects including POS system deployments and upgrades, infrastructure rollouts for new restaurant openings, cybersecurity initiatives, and enterprise application implementations.
  </li>
  <li>
   Ensure projects are delivered on time, within scope, and on budget with clear executive reporting dashboards and KPI tracking.
  </li>
  <li>
   Champion cross-functional collaboration between IT, restaurant operations, finance, marketing, and supply chain teams.
  </li>
  <li>
   Implement resource management practices to balance capacity across concurrent projects and operational support demands.
  </li>
 </ul>
 <p>
  <strong>
   Restaurant Technology &amp; POS Operations
  </strong>
 </p>
 <ul>
  <li>
   Oversee the deployment, maintenance, and optimization of restaurant technology platforms including point-of-sale systems, kitchen display systems, online ordering integrations, loyalty programs, and digital menu boards.
  </li>
  <li>
   Serve as the technology partner to restaurant operations leadership, ensuring IT services directly support guest experience, order accuracy, and speed of service.
  </li>
 </ul>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Cybersecurity, or a related field; Master&rsquo;s degree or MBA preferred.
  </li>
  <li>
   10+ years of progressive IT leadership experience, with at least 5 years in a Director- level or senior management role.
  </li>
  <li>
   Demonstrated experience managing NOC, SOC, and/or PMO functions in a multi-site, geographically distributed environment.
  </li>
  <li>
   Strong background in network engineering, cybersecurity operations, and IT project/portfolio management.
  </li>
  <li>
   Deep knowledge of PCI-DSS compliance requirements and experience managing payment security in a retail or restaurant environment.
  </li>
  <li>
   Proven ability to lead, mentor, and develop high-performing technical teams of 20+ staff across multiple disciplines.
  </li>
  <li>
   Experience managing IT budgets of $3M+ and negotiating enterprise-level vendor contracts.
  </li>
  <li>
   Excellent executive communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PREFERRED QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Toast POS Platform Experience: Hands-on experience deploying, managing, and optimizing Toast POS across multi-unit restaurant operations is highly valued.
  </li>
  <li>
   Familiarity with Toast&rsquo;s hardware ecosystem, API integrations, reporting tools, and third-party marketplace is a significant plus.
  </li>
  <li>
   Experience in the restaurant, hospitality, or food service industry with an understanding of front-of-house and back-of-house technology needs.
  </li>
  <li>
   Certifications such as CISSP, CISM, PMP, ITIL v4, or CCNP are strongly preferred.
  </li>
  <li>
   Experience with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments.
  </li>
  <li>
   Familiarity with restaurant technology platforms beyond POS, such as inventory management (MarketMan, BlueCart), scheduling (HotSchedules, 7shifts), and delivery aggregators (DoorDash Drive, Uber Direct).
  </li>
  <li>
   Experience leading digital transformation or technology modernization initiatives in a high-growth environment.
  </li>
  <li>
   Knowledge of AI/ML applications in restaurant operations such as demand forecasting, dynamic pricing, and automated inventory management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   BENEFITS:
  </strong>
 </p>
 <ul>
  <li>
   Health &amp; Wellness &ndash; Medical, Dental &amp; Vision
  </li>
  <li>
   PTO
  </li>
  <li>
   Discounted Meals
  </li>
  <li>
   Growth Opportunities
  </li>
  <li>
   401(k) Plan with Company Match
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Agency Disclaimer
  </strong>
 </p>
 <p>
  We&rsquo;ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won&rsquo;t be responsible for any fees. If you&rsquo;re interested in partnering with us, reach out to our Talent team first. We&rsquo;re happy to connect the right way!
 </p>
 <p>
 </p>
</div>


Director, IT

GRUPO EULEN USA

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL DUTIES AND RESPONSIBILITIES
 </strong>
 <strong>
  include the following, but are not limited to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lift and carry cleaning equipment, cleaning trays, and cases of supplies to service the aircraft.
  </li>
  <li>
   In a timely manner, clean passenger seating, vacuum floors, and wipe down tray tables so the aircraft is free of debris.
  </li>
  <li>
   Perform aircraft security inspection to comply with government and Company security requirements.
  </li>
  <li>
   Perform a visual inspection of the aircraft to ensure no items are left onboard the aircraft. Return items left by passengers or crew members to the appropriate authority.
  </li>
  <li>
   Mop galleys of aircraft and dispose of trash in designated dumpsters.
  </li>
  <li>
   Restock magazines, food, beverages, and other supplies on the aircraft.
  </li>
  <li>
   Clean aircraft lavatories and empty waste receptacles.
  </li>
  <li>
   Arrives to work on time and at assigned post to ensure prompt servicing of the aircraft and on time departures.
  </li>
  <li>
   Load supplies onto cabin service truck and return unused supplies to designated area.
  </li>
  <li>
   Ensure the cabin service supply room is kept in an organized and neat manner.
  </li>
  <li>
   Check inventory to ensure there is an adequate supply of items needed to service aircraft.
  </li>
  <li>
   Greet crew members, flight attendants, and passengers in a friendly manner.
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  EDUCATION, LICENSE, and/or CERTIFICATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must possess at least a high school diploma or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Airport or relevant cleaning experience is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SKILL And/or ABILITIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must pass a criminal background check as well as a drug screen prior to employment
  </li>
  <li>
   Must have schedule flexibility for the weekend, holiday, and night shifts
  </li>
  <li>
   Must be able to lift up to 70 pounds in confined spaces.
  </li>
  <li>
   Must be able to stand, lift, bend, push, and pull for extended periods of time.
  </li>
  <li>
   Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  TRAVEL
  <br/>
  <br/>
 </strong>
 Negligible
 <br/>
 <br/>
 <strong>
  Physical Activities And Requirements Of This Position
  <br/>
  <br/>
 </strong>
 The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
 <br/>
 <br/>
 <strong>
  EEOC
  <br/>
  <br/>
 </strong>
 Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
</div>


Cabin Agent (DL)

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