security officer cpr certified patrol

Allied Universal

<div><p>Security Officer CPR Certified Patrol</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<br>
</div><br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p></p><p><br>
As a <b>Security Officer CPR Certified Patrol</b> in <b>San Francisco, CA</b>, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an Unarmed Patrol Officer at a dynamic tech and media location, where you will monitor assigned areas, conduct routine patrols, and help to deter security-related incidents through a visible presence. In this people-first role, you will support access awareness, provide outstanding customer service, and communicate with integrity while working as part of an agile, reliable, and innovative team.
</p><p></p><p><b>Position Type: Full Time</b></p><p><b>
Pay Rate: $41.90 / Hour
</b></p><p><b>Job Schedule:</b></p><div><div><div><div><b>
Day</b></div><div><b> Time</b></div></div><br>
</div><div><div><div>
Mon</div><div> 03:00 PM - 11:30 PM</div></div><br>
<div><div>
Tue</div><div> 03:00 PM - 11:30 PM</div></div><br>
<div><div>
Wed</div><div> 03:00 PM - 11:30 PM</div></div><br>
<div><div>
Thur</div><div> 03:00 PM - 11:30 PM</div></div><br>
<div><div>
Sun</div><div> 03:00 PM - 11:30 PM</div></div><br>
</div></div><p></p><p><b>
What You'll Do:</b></p><ul><li>
Provide customer service to employees, visitors, and/or contractors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a technology-focused location.</li><li>
Respond to incidents, unusual activity, and/or critical situations in a calm, problem-solving manner, documenting relevant details and communicating with site contacts as needed.</li><li>
Conduct regular and random patrols throughout offices, common areas, entry points, and the perimeter to help to deter unauthorized activity and identify security-related concerns.</li><li>
Monitor access points and visitor activity in accordance with site protocols, assisting with badge checks, sign-in procedures, and/or directional support for guests and staff.</li><li>
Support Allied Universal standards by reporting maintenance issues, policy concerns, and/or suspicious behavior observed during patrols or while stationed at assigned areas.</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
Customer service experience is preferred.</li><li>
A guard card/license is preferred.</li><li>
Access control/badge experience is preferred.</li><li>
CPR certification is preferred.</li><li>
Being comfortable using a computer or tablet is preferred.</li><li>
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>
Possess a high school diploma or equivalent.</li><li>
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>
A valid driver&rsquo;s license will be required for driving positions only.</li></ul><p></p><p><b>
Why Join Us:</b></p><ul><li><b>
Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li><li><b>
Career Growth:</b> Get paid training and access to career growth opportunities.</li><li><b>
Financial and Health Benefits:</b> Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li><li><b>
Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><b><br>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</div><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<br>
</p><br>
<h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1619734</div>

Security Officer CPR Certified Patrol

<div><p>Security Officer Enhanced Part Time Perimeter Patrol</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<br>
</div><br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p></p><p><br>
Life doesn&rsquo;t always follow a fixed schedule. That&rsquo;s why we created the Security Officer &ndash; Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
</p><p>As a <b>Security Officer Enhanced Part Time Perimeter Patrol</b> in <b>San Francisco, CA</b>, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
</p><p></p><p><b>Pay Rate: $26.93 / Hour
</b></p><p><b>Job Schedule:</b></p><div><div><div><div><b>
Day</b></div><div><b> Time</b></div></div><br>
</div><div><div>
Mon</div><div> 08:45 AM - 04:15 PM</div></div><br>
</div><p></p><p><b>
How This Role Works:</b></p><ul><li><b>
Fixed-Shift Commitment (&ldquo;Anchor Shifts&rdquo;):</b> You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.</li><li><b>
Earn More, Claim-A-Shift Program:</b> In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It&rsquo;s all up to you.</li></ul><p>
This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.
</p><p></p><p><b>Responsibilities:</b></p><ul><li>
Provide customer service to employees, visitors, and/or vendors while carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial institution location.</li><li>
Respond to incidents, unusual activity, and/or critical situations in a calm, problem-solving manner, and report details according to site protocols.</li><li>
Conduct regular and random patrols throughout the facility, lobby areas, parking areas, and perimeter to help to deter unauthorized activity and/or identify security-related concerns.</li><li>
Monitor access points and observe the premises for suspicious behavior, policy violations, and/or maintenance issues, escalating concerns to site contacts when appropriate.</li><li>
Support day-to-day operations by documenting incidents, assisting with visitor directions, and communicating clearly with staff and/or first responders during security-related events.</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
Possess at least 1 year of security-related experience.</li><li>
Customer service experience is preferred.</li><li>
A guard card or license is preferred.</li><li>
CPR and/or First Aid certification is preferred.</li><li>
Be comfortable using a computer or tablet.</li><li>
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>
Possess a high school diploma or equivalent.</li><li>
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>
A valid driver&rsquo;s license will be required for driving positions only.</li></ul><p></p><p><b>
Why Join Us:</b></p><ul><li><b>
Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li><li><b>
Career Growth:</b> Get paid training and access to career growth opportunities.</li><li><b>
Financial Benefits:</b> Participate in our retirement savings plan to invest in your future.</li><li><b>
Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><b><br>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</div><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<br>
</p><br>
<h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1619597</div>

Security Officer Enhanced Part Time Perimeter Patrol

City and County of San Francisco

Airfield Safety Officer (9213) – (A00024)

University of California - San Francisco

<div><p>Our Security Guard, also known as our Health Safety Ambassador (HSA) at UCSF Health, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrols, access control, safety surveillance, and timely incident response.
</p><p>This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physically intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.</p></div><p></p>
<br><div><p>Required Qualifications:
<br>
-High school diploma or GED.
<br>
-One or more years of experience in one or more of these areas: customer service, security, public safety, or law enforcement.
<br>
-Knowledge of standard security protocols and emergency response procedures.
<br>
-Strong written and verbal communication skills.
<br>
-Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
<br>
-Basic computer skills for incident reporting to include utilizing email and access control systems.
<br>
-Prevention/De-escalation training to be completed within six months of hire.
</p><p>-Valid California Guard Card issued by the Bureau of Security and Investigative Services.
<br>
-Valid California Driver&rsquo;s License.
<br>
-Ability to work various shifts and days of the week onsite in San Francisco.<br>
</p><p></p><p>Preferred Qualifications:
<br>
-Associate's degree in criminal justice or related field.
<br>
-Two or more years of experience in a healthcare or institutional security environment.
<br>
-CPR/First Aid Certification.</p></div>
<br><div><div><b>About UCSF<br>
</b></div><div></div><br>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.<br>
</div><div></div><br>
<div><b>Pride Values<br>
</b></div><div></div><br>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values .<br>
</div><div></div><br>
<div>In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .<br>
</div><div></div><br>
<div>Join us to find a rewarding career contributing to improving healthcare worldwide.<br>
</div><div></div><br>
<div><b>Equal Employment Opportunity<br>
</b></div><div></div><br>
<div><i>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.<br>
</i></div><div></div><br>
<div><div><b>Salary Information<br>
</b></div><div></div><br>
<div>The final salary and offer components are subject to additional approvals based on UC policy.<br>
</div><div></div><br>
<div>Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.<br>
</div><div></div><br>
<div>To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</div></div></div><div></div>

Senior Security Guard - Health

HealthRIGHT 360

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
<br><br>
HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.
<br><br>
<b>Benefits and perks:</b><br>
<ul>
<li>HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!</li>
<li>Employees qualify for public loan forgiveness programs</li>
<li>Training and professional development opportunities</li>
<li>Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.</li>
</ul>
This is a union eligible position.
<br>JOB SUMMARY
<br>HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
<br><br>
The Treasure Island Residential Step Down (RSD) services are available to beneficiaries who are stepping down from inpatient/residential substance use disorder treatment. Clients must be concurrently in treatment, specifically in outpatient (OP), intensive outpatient (IOP), Opioid Treatment Program (OTP), or Outpatient (aka Ambulatory) Withdrawal Management (OP-WM) settings. RSD provides a temporary, drug and alcohol-free environment to residents that are actively engaged in outpatient treatment for medically necessary SUD provided to the client off-site.
<br><br>
The Recovery Coach is responsible for assessing client needs and strengths in support of health and recovery. Through individual coaching with program-specific requirements and case management, Recovery Coaches assists clients in navigating systems of care while providing a supportive recovery environment. Recovery Coaches are responsible for maintaining and assessing the safety and security of the program and its residents through continued house runs while providing a supportive environment. Through effective communication, Recovery Coaches relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. Recovery Coaches ensure that the facility environment is safe and welcoming.
<br>KEY RESPONSIBILITIES
<br>Client Services
<br><ul>
<li>Welcomes and assists clients with navigating throughout the building.</li>
<li>Provides excellent customer service and addresses any immediate needs of patients.</li>
<li>Assists patients with the required paperwork as needed for proper enrollment in services.</li>
<li>Coordinates transportation for patients in residential programs.</li>
</ul>
<b>Individual Responsibilities:</b><br>
<ul>
<li>Provide direct services such as intakes, assessment, crisis intervention, and case management as needed.</li>
<li>Responsible for retention and completion of clients, facilitate individual coaching sessions with each caseload client.</li>
<li>Provide learning experience opportunities and offers support to assist clients in meeting their long-term recovery goals.</li>
<li>Proactively link clients to both internal and external resources based on their recovery needs and follows up on the progress/status.</li>
<li>Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility.</li>
<li>Perform crisis intervention and communicate with treatment team as unforeseen situations arise.</li>
<li>Document client updates and incidents in the facility log daily, perform CPR and First Aid including administering Narcan as needed, and work weekends and holidays as needed.</li>
</ul>
<b>Treatment Setting Responsibilities:</b><br>
<ul>
<li>Facilitate community meetings and ensure compliance with facility rules.</li>
<li>Perform crisis intervention and communicate with team as unforeseen situations arise.</li>
<li>Document all client updates and facility incidents daily in the facility log.</li>
<li>Perform periodic house runs to ensure and maintain the safety and security of the facility.</li>
<li>When assigned at the Health and Wellness office, the Recovery Coach will document and accurately distribute client money, ensure client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.</li>
<li>As needed, accompanying clients to offsite appointments related to their recovery.</li>
<li>Attending all required training and meetings as assigned by facility manager.</li>
<li>Plan and facilitate client celebrations and special events.</li>
<li>Recovery Coach must be available to work weekends and holidays as needed.</li>
</ul>
<b>Documentation Responsibilities:</b><br>
<ul>
<li>Collaborate with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.</li>
<li>Properly document all individual encounters and complete the discharge paperwork/process and required agency assessments in timely manner.</li>
<li>Maintains accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.</li>
<li>Completes accountability report on a weekly basis and collaborates with treatment providers to assist clients achieve program completion.</li>
</ul>
Safety Responsibilities
<br><ul>
<li>Remains alert and awake during the entire shift.</li>
<li>Ensures and maintains a safe and orderly environment for clients, staff, and visitors.</li>
<li>Performs crisis intervention and communicates with treatment team as unforeseen situations arise.</li>
<li>Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.</li>
<li>Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.</li>
<li>Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.</li>
<li>Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.</li>
<li>Work collaboratively with service providers and administrative staff to maintain an orderly environment.</li>
<li>Performs CPR and First Aid as needed. May work weekends and holidays as needed.</li>
</ul>
And perform other duties as assigned.
<br>QUALIFICATIONS
<br>Education, Certification, and Experience
<br><ul>
<li>High School diploma or equivalent.</li>
<li>First Aid and CPR certification.</li>
<li>A valid California driver’s license and automobile insurance.</li>
<li>Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.</li>
<li>A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.</li>
<li>Bachelor’s degree in related field is preferred.</li>
</ul>
Knowledge
<br><ul>
<li>Knowledge of co-occurring disorders and trauma informed treatment.</li>
<li>Knowledge of Clinical documentation (treatment plans, progress notes etc.).</li>
<li>Preferably bilingual in San Francisco threshold languages.</li>
<li>Knowledge of gender-responsive, trauma informed, and co-occurring treatment.</li>
</ul>
Must complete background check and livescan clearance.
<br><br>
We will consider for employment qualified applicants with arrest and conviction records.

Recovery Coach - Residential Step Down

Shanghai Commercial Bank, Ltd.

<p><b>Overview</b><br/>Loan Manager is responsible for managing and growing relationship with corporate and business clientele. The role involves study market trends and prospects, to conduct business research and analysis. Cultivating business opportunities. Responsible for maintenance of all existing accounts in the team&rsquo;s portfolio. Supervising and training Loan Officer/RM team members.</p><p><b>Responsibilities</b></p><p>&middot; Cultivating new business opportunities.</p><p>- Calling on new and existing customers to maintaining customer relationship.</p><p>- Develop and maintain strong relationship with existing customer and potential client</p><p>&middot; Developing marketing plan.</p><p>- Identify client&rsquo;s financial needs and recommend appropriate product and services, such as Loans, Credit lines, Deposits and Treasury solution. Structure the loans and credit facilities to align with credit appetite of the bank and the client&rsquo;s requirement.</p><p>&middot; Review appraisal reports and environmental reports and engineering site visit report on properties securing our credit facilities</p><p>&middot; Check completeness of loan documentation for loan closing. Report any exceptions noted</p><p>&middot; Provide strong leadership &amp; supervision to Loan Officer &amp; RM with regard to making sound credit risk decisions, preparing credit proposals and in attaining loan growth budgets.</p><p>&middot; Supervising and training Loan Officer/RM team members.</p><p>&middot; Setting performance goals for team members.</p><p>&middot; Evaluating team members&rsquo; performance.</p><p>&middot; Responsible for the compliance of Bank&rsquo;s credit policies and banking regulations.</p><p>&middot; Participating in special projects and assignments as requested.</p><p>Following compliance of the Bank&rsquo;s risk management policies</p><p><b>Qualifications</b></p><ul><li>Proven experience in loan officer roles within the Commercial Real Estate Lending or Commercial banking industry.</li><li>Familiarity with CRE loan origination procedures, escrow processes, and credit analysis techniques.</li><li>Excellent understanding of CRE loan documentations, and banking regulations related to lending.</li><li>Proficiency in basic math skills including 10-key typing for data entry and calculations.</li><li>Ability to analyze financial documents accurately while adhering to regulatory standards.</li><li>Strong organizational skills with attention to detail in processing complex loan files efficiently.</li><li>Strong Communication skills and Interpersonal skills</li><li>&middot;Minimum of 7 to 10 years of experience in banking, with a focus on Loan generation and Credit or 7 to 10 years of related experience and/or training</li><li>Cantonese or Mandarin is preferred</li></ul><p>Pay: $120,000.00 - $150,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>CRE or Commercial Lending: 7 years (Preferred)</li></ul><p>Language:</p><ul><li>Cantonese or mandarin (Preferred)</li></ul><p>Work Location: In person</p>

Loan Manager

V-ENVISAGE SOLUTIONS INC

<p><b>Job Description</b></p><p>You are the primary point of contact for internal employees or external clients seeking technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure minimal disruption to business operations. A successful candidate balances strong technical acumen with exceptional customer service.</p><p><b>Key Responsibilities</b></p><ul><li><b>Incident Management &amp; Troubleshooting:</b></li><li>Serve as the first line of technical support via phone, email, chat, or walk-ins.</li><li>Diagnose and resolve technical issues involving Windows/macOS operating systems, Microsoft 365, enterprise applications, and hardware (laptops, desktops, mobile devices, printers).</li><li>Walk end-users through step-by-step problem-solving processes.</li><li><b>Request Fulfillment &amp; Access Management:</b></li><li>Provision and de-provision user accounts, permissions, and distribution groups using Active Directory or Azure AD.</li><li>Configure and deploy new hardware and software for onboarding employees.</li><li><b>Ticket Documentation &amp; Escalation:</b></li><li>Log, categorize, and prioritize all incoming incidents and service requests within the ITSM ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk).</li><li>Escalate complex, unresolved issues to Tier 2/Tier 3 support or specialized infrastructure teams, ensuring accurate documentation is passed along.</li><li><b>Knowledge Management:</b></li><li>Contribute to the internal IT knowledge base by writing and updating documentation, FAQs, and user guides.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>Technical Skills:</b></li><li>Proficiency with Windows 10/11 and macOS environments.</li><li>Strong familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).</li><li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP, Wi-Fi troubleshooting).</li><li>Experience using remote desktop support tools (e.g., TeamViewer, LogMeIn, BeyondTrust).</li><li><b>Soft Skills:</b></li><li><b>Customer-First Mentality:</b> Exceptional empathy, patience, and active listening skills.</li><li><b>Communication:</b> Ability to translate complex technical jargon into clear, user-friendly instructions.</li><li><b>Problem-Solving:</b> Strong analytical and critical-thinking skills under pressure.</li><li><b>Time Management:</b> Ability to multi-task and prioritize tickets in a fast-paced environment while meeting SLAs (Service Level Agreements).</li></ul><p><b>Education &amp; Experience Requirements</b></p><ul><li><b>Education:</b> High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.</li><li><b>Experience:</b> 2&ndash;5 years of experience in an IT service desk, help desk, or customer-facing technical support role.</li><li><b>Preferred Certifications (Highly Valued):</b></li><li>CompTIA A+, Network+, or Security+</li><li>ITIL 4 Foundation (highly preferred for Service Desk frameworks)</li><li>HDI-SDA (Help Desk Institute Service Desk Analyst)</li><li>Microsoft Certified: Endpoint Administrator Associate</li></ul><p>Pay: $26.00 - $35.00 per hour</p><p>Work Location: In person</p>

Service Desk Analyst

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