data scientist

data analyst

data analyst ii

data analyst i

data analyst intern

senior data engineer

<div>About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other&mdash;that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Senior Data Engineer

The Senior Data Engineer, also referred to across the team as the Data Solutions Lead (DSL), will design, implement, manage and improve on data integration, warehousing, and analytics solutions for internal and external partners. In so doing, the DSL is responsible for maintaining EAB&rsquo;s best practices as they guide users&rsquo; interaction with EAB Technology, manage their requirements, integrate data from their applications to power EAB services and products, and render all required technical services and consulting to ensure data are returned in a useful, insightful, and consistent manner. We're looking for a leader who can operate at the intersection of data, product, and customer outcomes, understanding not just how systems are built, but how they deliver real value in practice.

This position is ideally based out of EAB&rsquo;s Washington, D.C. office or Richmond, VA office. It is also open to remote work within the continental U.S.

This hire may be required to travel to EAB&rsquo;s central office in Washington, D.C. on a quarterly basis, and occasionally visit partners to firm up engagement and kick off high-touch projects. The current travel expectation does not exceed 12 days a year.

This position is also posted at the Principal Data Engineer level; candidates are being considered at both levels for the current opening. 


Primary Responsibilities:
<ul>
<li>Lead project discovery for reporting and data solutions by facilitating external stakeholder calls, translating business questions into structured data needs and acceptance criteria, mapping data elements, identifying gaps and risks, and producing clear functional and technical requirements to guide design, build, and validation.</li>
<li>Support and advise technical leaders on system design and warehouse best practices, guiding teams and partners through complex data mapping and reconciliation challenges</li>
<li>Design end-to-end integration and analytic solutions including ETL pipelines, integrations between different platforms, data quality and freshness validations, and business intelligence visualizations</li>
<li>Independently break down, estimate, design, plan and deliver medium and large sized data-driven projects</li>
<li>Understand and communicate base integration requirements on applications interfacing between on-premise and cloud architecture, especially on AWS</li>
<li>Codify high-performing SQL for scalable data transformation to support replicable data pipelines</li>
<li>Identify, investigate, and resolve performance and production issues, proactively recognizing recurring patterns and developing scalable solutions to prevent future occurrences</li>
<li>Ensure high-quality deliverables by partnering with project teams to maintain accuracy, meet requirements, and drive measurable impact</li>
<li>Guide junior engineers on tasks and unit projects</li>
<li>Collaborate with development team and product managers to enhance existing product capabilities and develop new solutions</li></ul> 


Basic Qualifications:
<ul>
<li>Bachelor's degree in a related field or equivalent work experience</li>
<li>4+ years of advanced SQL programming experience, all syntaxes allowed, Postgres preferred</li>
<li>2+ years of basic Python programming experience on relational data management, including popular data management libraries</li>
<li>2+ years of cloud architecture scoping, design, and implementation work, AWS preferred</li>
<li>Deep understanding of how data flows across systems</li>
<li>Demonstrated problem-solving skills and ability to analyze problems and solve them creatively</li>
<li>Experience writing and code-reviewing complex stored procedures</li>
<li>Ability to ensure data integrity using standard rules, procedures, testing and validation</li>
<li>Detail-oriented with ability to multitask and adapt to changing priorities</li>
<li>Strong communication skills</li></ul> 


Ideal Qualifications:
<ul>
<li>Master&rsquo;s degree in related field or equivalent work experience</li>
<li>Experience communicating with external stakeholders and executives to strengthen integration of data systems, translate business needs into measurable impact, and advise on data enhancements and improvements
</li><li>Practical knowledge of how data warehouses are utilized and designed</li>
<li>SPM certifications or demonstrated planning, organizing and time management skills</li>
<li>Ability to work independently as well as collaborate with teammates to accomplish common goals in a fast-paced environment</li>
</ul><ul><li>Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB&rsquo;s mission, values, and aspiration</li>
</ul>
If you&rsquo;ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other&rsquo;s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $85,500 &ndash; $110,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
<ul>
<li>Medical, dental, and vision insurance plans; dependents and domestic partners eligible</li>
<li>20+ days of PTO annually, in addition to paid firm and floating holidays</li>
<li>Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)</li>
<li>401(k) retirement savings plan with annual discretionary company matching contribution</li>
<li>Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans</li>
<li>Employee assistance program with counseling services and resources available to all employees and immediate family</li>
<li>Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation</li>
<li>Fertility treatment coverage and adoption or surrogacy assistance</li>
<li>Paid parental leave with phase back to work program for birthing and non-birthing parents</li>
<li>Access to milk shipping service to support nursing employees during business travel</li>
<li>Discounted pet health insurance coverage for dog and cat family members</li>
<li>Company-provided life, AD&amp;D, and disability insurance</li>
<li>Financial wellness resources and membership in a robust employee discount program</li>
<li>Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities</li>
</ul>
Benefits kick in day one; learn more at eab.com/careers/benefits.
This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to &ldquo;make education smarter and our communities stronger&rdquo; we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don&rsquo;t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.</div>

Senior Data Engineer

Prescient Edge

<div>Job Description: 
Prescient Edge is seeking a Sr. Data Engineer to support a federal government client.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
<ul><li>A competitive salary with performance bonus opportunities.</li>
<li>Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.</li>
<li>A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
</li><li>A positive work environment where employees are respected, supported, and engaged.</li>
<li>Salary range: $160,000 - $180,000. Salary to be determined by the education, experience, knowledge, skills and the abilities of the applicant internal equity, and alignment with market data.</li>
</ul>
Description:
<ul><li>Supports defense analytical requirements with enhanced scientific/engineering research, capability limitation analysis, reverse engineering analysis/characterizations, facility, and vulnerability assessments.
</li><li>Analysis and production include, but is not limited to, complex foreign electronic systems, subsystems, facilities and/or equipment and can emphasize one or more area(s) pertaining to electric power, microelectronics, electronic hardware, circuits, sensors, guidance and control, signals, electromagnetic, electro-optical (EO)/infrared (IR) and/or similar areas associated with current and projected electronic systems and/or subsystems. This includes, but is not limited to, electrical engineering and sub-disciplines of computer, electronic, optical, and power engineering.
</li><li>Shall design, implement, and operate data management systems for intelligence needs.</li>
<li>Shall design data storage, access, use, integration, and management for different data regimes and digital systems.</li>
<li>Shall work with data users to determine, create, and populate optimal data architectures, structures, and systems.</li>
<li>Shall plan, design, and optimize data throughput and query performance.</li>
<li>Shall participate in the selection of backend database technologies (e.g. SQL, NoSQL, Graph Database, etc.), their configuration and utilization, and the optimization of the full data pipeline infrastructure to support the actual content, volume, ETL, and periodicity of data to support the intended kinds of queries and analysis to match expected responsiveness.</li></ul> 
 
 
Job Requirements: 
Desired experiences:
<ul><li>Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years.</li>
<li>Demonstrates comprehensive mission knowledge and skills that affirms completion of all developmental training and experiences for the labor category.</li>
<li>Demonstrates ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced.
</li><li>Demonstrates ability to work independently with minimal oversight and direction.
</li><li>Demonstrates ability to collaborate and work with other IC members on information sharing, driving collection, and addressing analytic disputes and conflict resolution.</li>
</ul>
Desired education:
<ul><li>Master&rsquo;s Degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education: or have a bachelor&rsquo;s degree related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 5 years of related Senior experience for a total of 17 years, as a substitute to the master&rsquo;s degree.</li>
</ul>
Security Clearance:
<ul><li>Security clearance required TS/SCI with CI POLY or the ability to obtain CI POLY.</li>
</ul>
Location:
<ul><li>Washington, DC (DIA HQ).</li></ul></div>

Booz Allen Hamilton

<div>Data Engineer, Lead
The Opportunity:
Ever-expanding technology like IoT, machine learning, and artificial intelligence means that there&rsquo;s more structured and unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it&rsquo;s gathered from disparate sources. We need an experienced data professional like you to help our clients find answers in their data to impact important missions from fraud detection to cancer research, to national intelligence.
As a Data Engineer at Booz Allen, you&rsquo;ll use your expertise to help build advanced technology solutions and lead data engineering activities on some of the most mission-driven projects in the industry. You&rsquo;ll guide data engineering activities by overseeing the development and deployment of pipelines and platforms that organize and make disparate data meaningful.
Here, you&rsquo;ll mentor a multi-disciplinary team of analysts, data engineers, developers, and data consumers in a fast-paced, agile environment. You&rsquo;ll use your expertise in analytical exploration and data examination while you oversee the assessment, design, building, and maintenance of scalable platforms for your clients.
Work with us to use data for good.
Join us. The world can&rsquo;t wait.
You Have:<ul><li>
5+ years of experience in database architecture and modeling</li><li>
5+ years of experience creating software for retrieving, parsing, and processing structured and unstructured data</li><li>
5+ years of experience developing scalable ETL or ELT workflows for reporting and analytics</li><li>
5+ years of experience using Python or SQL</li><li>
5+ years of experience with distributed data or computing tools, including Spark, Databricks, Hadoop, Hive, AWS EMR, or Kafka</li><li>
2+ years of experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud</li><li>
Secret clearance</li><li>
Bachelor&rsquo;s degree
</li></ul>Nice If You Have:<ul><li>
5+ years of experience with UNIX or Linux, including basic commands and Shell scripting</li><li>
5+ years of experience with Agile engineering practices</li><li>
3+ years of experience with NoSQL implementation, including MongoDB or Cassandra</li><li>
3+ years of experience with data warehousing, including AWS Redshift, MySQL, MSSQL, Orcale, Postgresql, or Snowflake</li><li>
Cybersecurity Certification such as Security+ Certification, AI and ML Associate, Red Hat, Linux+, or AWS Certification such as AWS Solutions Architect Certification</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Data Engineer, Lead

<div>About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other&mdash;that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Principal Data Engineer

The Principal Data Engineer, also referred to across the team as the Data Solutions Lead (DSL), will design, implement, manage and improve on data integration, warehousing, and analytics solutions for internal and external partners. In so doing, the DSL is responsible for maintaining EAB&rsquo;s best practices as they guide users&rsquo; interaction with EAB Technology, manage their requirements, integrate data from their applications to power EAB services and products, and render all required technical services and consulting to ensure data are returned in a useful, insightful, and consistent manner. We're looking for a leader who can operate at the intersection of data, product, and customer outcomes, understanding not just how systems are built, but how they deliver real value in practice.

This position is ideally based out of EAB&rsquo;s Washington, D.C. office or Richmond, VA office. It is also open to remote work within the continental U.S.

This hire may be required to travel to EAB&rsquo;s central office in Washington, D.C. on a quarterly basis, and occasionally visit partners to firm up engagement and kick off high-touch projects. The current travel expectation does not exceed 12 days a year.

This position is also posted at the Senior Data Engineer level; candidates are being considered at both levels for the current opening.

Primary Responsibilities:
<ul>
<li>Lead project discovery for reporting and data solutions by facilitating external stakeholder calls, translating business questions into structured data needs and acceptance criteria, mapping data elements, identifying gaps and risks, and producing clear functional and technical requirements to guide design, build, and validation.</li>
<li>Support and advise technical leaders on system design and warehouse best practices, guiding teams and partners through complex data mapping and reconciliation challenges</li>
<li>Design end-to-end integration and analytic solutions including ETL pipelines, integrations between different platforms, data quality and freshness validations, and business intelligence visualizations</li>
<li>Independently break down, estimate, design, plan and deliver medium and large sized data-driven projects</li>
<li>Understand and communicate base integration requirements on applications interfacing between on-premise and cloud architecture, especially on AWS</li>
<li>Codify high-performing SQL for scalable data transformation to support replicable data pipelines</li>
<li>Identify, investigate, and resolve performance and production issues, proactively recognizing recurring patterns and developing scalable solutions to prevent future occurrences</li>
<li>Ensure high-quality deliverables by partnering with project teams to maintain accuracy, meet requirements, and drive measurable impact</li>
<li>Guide junior engineers on tasks and unit projects</li>
<li>Collaborate with development team and product managers to enhance existing product capabilities and develop new solutions</li></ul> 


Basic Qualifications:
<ul>
<li>Bachelor's degree in a related field or equivalent work experience</li>
<li>8+ years of advanced SQL programming experience, all syntaxes allowed, Postgres preferred</li>
<li>2+ years of basic Python programming experience on relational data management, including popular data management libraries</li>
<li>2+ years of cloud architecture scoping, design, and implementation work, AWS preferred</li>
<li>Deep understanding of how data flows across systems</li>
<li>Demonstrated problem-solving skills and ability to analyze problems and solve them creatively</li>
<li>Experience writing and code-reviewing complex stored procedures</li>
<li>Ability to ensure data integrity using standard rules, procedures, testing and validation</li>
<li>Detail-oriented with ability to multitask and adapt to changing priorities</li>
<li>Strong communication skills</li></ul> 


Ideal Qualifications:
<ul>
<li>Master&rsquo;s degree in related field or equivalent work experience</li>
<li>Experience communicating with external stakeholders and executives to strengthen integration of data systems, translate business needs into measurable impact, and advise on data enhancements and improvements
</li><li>Practical knowledge of how data warehouses are utilized and designed</li>
<li>SPM certifications or demonstrated planning, organizing and time management skills</li>
<li>Ability to work independently as well as collaborate with teammates to accomplish common goals in a fast-paced environment</li>
</ul><ul><li>Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB&rsquo;s mission, values, and aspiration</li>
</ul>
If you&rsquo;ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other&rsquo;s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $91,500 &ndash; $130,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
<ul>
<li>Medical, dental, and vision insurance plans; dependents and domestic partners eligible</li>
<li>20+ days of PTO annually, in addition to paid firm and floating holidays</li>
<li>Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)</li>
<li>401(k) retirement savings plan with annual discretionary company matching contribution</li>
<li>Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans</li>
<li>Employee assistance program with counseling services and resources available to all employees and immediate family</li>
<li>Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation</li>
<li>Fertility treatment coverage and adoption or surrogacy assistance</li>
<li>Paid parental leave with phase back to work program for birthing and non-birthing parents</li>
<li>Access to milk shipping service to support nursing employees during business travel</li>
<li>Discounted pet health insurance coverage for dog and cat family members</li>
<li>Company-provided life, AD&amp;D, and disability insurance</li>
<li>Financial wellness resources and membership in a robust employee discount program</li>
<li>Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities</li>
</ul>
Benefits kick in day one; learn more at eab.com/careers/benefits.
This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to &ldquo;make education smarter and our communities stronger&rdquo; we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don&rsquo;t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.</div>

Principal Data Engineer

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Senior Network Engineer designs, analyzes, plans and modifies network components supporting customer communication implementation activities. The Senior Network Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Job Description
The Senior Network Engineer (Remote Solutions) is responsible for developing and evaluating remote site solutions throughout Humana and its subsidiaries. This role prepares analyses of short-term and long-term capacity requirements for switching, routing, transmission, and signaling. It involves conducting SDWAN network design and testing, as well as feasibility and cost studies. The engineer develops standard solutions and establishes the required sequence of network activities. Site growth and expansion evaluations are conducted to determine the impact on remote services. The Senior Network Engineer actively participates in departmental strategy and makes decisions on moderately complex to highly complex technical issues related to project components. Work is performed independently, with considerable latitude in determining objectives and approaches to assignments. The position requires participation in on-call and implementation duties during nights and weekends, as needed. Humana seeks a Senior Network Engineer who will deliver solutions for multi-platform network connectivity. This critical role within Humana&rsquo;s IT organization encompasses engineering and design, planning, implementation, and the establishment of operational and maintenance programs to deliver best-in-class, next-generation SDWAN and remote site infrastructure. Responsibilities include optimizing all aspects of the remote network ecosystem, such as performance, resiliency, availability, resource utilization, and innovation. Additionally, this position provides cloud network design, engineering, and administrative support for both physical and virtual networking devices within multi-platform environments. The Senior Network Engineer is responsible for leveraging highly available networking technologies in a heterogeneous environment.
The scope will include the following areas of concentration:<ul><li>
Network engineering and implementation expertise supporting multiple software defined network overlay technologies; Planning, designing, and deploying new network infrastructure and connectivity for complex environments.</li><li>
Overseeing and performing administration, configuration, and monitoring of all network equipment &amp; cloud resources (switches, routers, firewalls, Expressroute Gateways, User Defined Route tables, etc.).</li><li>
Support the elimination of existing datacenter dependencies to enable cloud/fastest-path access (i.e. VPN, Web Proxy, etc...)</li><li>
Connectivity solutions for supporting a hybrid cloud strategy;</li><li>
WAN circuit topology and telco/carrier technical integration.</li></ul> 
Engineering responsibilities for these areas of concentration include, but are not limited:
<ul><li>Design and implement complex solutions across multiple SD-WAN and wireless platforms.</li><li>
Build and maintain robust authentication policies using Aruba ClearPass Policy Manager and Cisco ISE.</li><li>
Develop integrations for Zscaler ZIA with existing firewall stacks and edge infrastructure.</li><li>
Manage high-availability environments across diverse switching and wireless platforms.</li><li>
Participate in the lifecycle of multiple large-scale projects, ensuring high-quality delivery through rigorous Methods of Procedure (MOPs).</li><li>
Serve as a technical mentor to junior and mid-level engineers, conduct deep-dive technical reviews, and foster a culture of documentation with attention to detail.</li><li>
Partnering with internal and external business groups to develop technical solutions to meet business objectives.</li><li>
Design for new solutions;</li><li>
Standard solution configuration;</li><li>
Technology roadmap development, management, and maintenance;</li><li>
Documenting and updating all network infrastructure and supported business processes.</li><li>
Capacity and performance planning;</li><li>
 Integration with related infrastructure engineering efforts;</li><li>
Alignment and integration with information security requirements;</li><li>
Disaster recovery/business continuity integration.</li><li>
Continuous knowledge and skills improvement;</li><li>
WAN circuit topology and telco/carrier technical integration;</li><li>
Assist in motivating and growing the Network Engineering team to its next level of maturity, agility (NetDevOps) and scalability;</li><li>
Help build foundation and help define capabilities and processes to address network needs in tactical and strategic terms;</li><li>
L4 Troubleshooting &amp; resolving network issues and outages;</li><li>
Application performance troubleshooting using network/cloud tools and methodology;</li><li>
Define, documenting, and enforcing network standards;</li><li>
Perform after-hours solutions implementation;</li><li>
 Support other teams as needed, after-hours;</li><li>
 Participates in on-call rotation as needed</li><li>
 Write &amp; maintain documentation &amp; SOP's for other operations teams.</li></ul><h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Qualifications:<ul><li>
BS/BA, preferably in a technical or scientific field or in lieu of BS/BA, 4+ years industry experience + industry certifications</li><li>
4+ years of experience working with SDWAN architecture network designs, implementations, and support</li><li>
Network engineering certification such as CCNP, Fortinet NSE or equivalent</li><li>
4+ years of technical network engineering experience, and 3+ years of project leadership experience</li><li>
4+ years of Layer 2/ Layer 3 network architectural design (WAN/Cloud/Data Center) and engineering experience</li><li>
4+ years of experience working with BGP and other WAN technologies</li><li>
Strong experience supporting large-scale environments and remote sites</li><li>
Experience with Cisco networking equipment &bull; Experience with Palo Alto Firewalls</li><li>
Experience in Site-to-Site VPN technologies</li><li>
Knowledge of QoS and network security functions (firewalls, VPN, IPS, etc)</li><li>
Ability to manage complex multi-organizational projects</li><li>
Experience with implementing and operating software-defined network environments (Cisco, Aruba, Fortinet, Meraki etc.)</li><li>
Vendor management skills (hardware/software security vendors as well as third party vendors)</li><li>
 Experience working with Data Center Colocation facilities and virtual network fabric provided by vendors such as Equinix and Mega-Port.</li><li>
US Citizenship</li><li>
Pass eQIP certification background check</li></ul>
Preferred Qualifications<ul><li>
Demonstrated experience with DevOps</li><li>
Infrastructure as Code experience</li><li>
Programming/scripting languages and frameworks knowledge and experience, in support of automation (Python, Ansible, etc.)</li><li>
Familiarity with Akamai, ZScaler, and ThousandEyes</li><li>
Experience with AGILE methodology &amp; ITSM processes</li><li>
Understanding of CSP network offerings and how to apply them to public cloud providers (Amazon AWS, MS Azure, Google GCP).</li><li>
Understanding of Cloud Network Security technologies</li><li>
Familiarity with public cloud provider PaaS and SaaS offerings (e.g. Azure Kubernetes Service, Application Service Environment, etc.) Data Center infrastructure solutions: Cisco (R&amp;S), Palo Alto (NGFW + IDS/IPS functions), Infoblox (DDI), Cisco ISE, also implemented on Cisco products</li></ul> 
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
#LI-Remote
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$97,900 - $133,500 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Senior Network Engineer

Fusion Global Technologies & Solutions

The Senior Engineer is an authority on Unified Communications (UC) and Contact Center as a Service (CCaaS)platforms. They focus on architecture, high-level troubleshooting, and strategy.Key Responsibilities:<ul><li>System Architecture: Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.</li><li>Tier III Support: Lead the resolution of complex outages or systemic bugs that Junior engineers cannot resolve.</li><li>Vendor Management: Interface with providers (like Cisco, Avaya, or Genesys) and manage service level agreements (SLAs).</li><li>AI &amp; Automation: Implement &quot;Virtual Investigators&quot; or AI voice-based assessments to speed up intake for 311 reports (e.g., potholes, signal outages).</li><li>Security &amp; Compliance: Ensure call recordings and user data comply with DC government privacy regulations.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or related field.</li><li>Experience: Usually 5&ndash;8+ years in telephony or contact center engineering.</li><li>Certifications: CCNP (Collaboration), Azure Solutions Architect, or specific CCaaS platform certifications.</li></ul>Pay: $25.00 - $28.00 per hourWork Location: Remote

Senior Call Center Engineer (Lead/Senior Specialist)

Quantum US

<div>Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

Quantum is seeking an experienced Senior Director, L3 Support to lead escalation ownership, team performance, and cross-functional alignment across the Quantum product portfolio. This role is fundamentally about process leadership, people management, and operational excellence &mdash; not individual technical depth. The right candidate will build and leverage a strong team of product-aligned L3 engineers, establish and enforce consistent support processes, and serve as the primary connection point between Support, Engineering, and Product Management.

This role is responsible for L3 support execution across all major Quantum product lines, including:
<ul>
<li>User Interface (UI) / Platform Services</li>
<li>DXi Backup &amp; Deduplication Appliances</li>
<li>ActiveScale Object Storage</li>
<li>Primary Storage Products</li>
</ul>
The Director, L3 Support leads a team of product-aligned L3 Support Leads / Principal L3 Engineers, with one senior L3 engineer owning each product line. The director's primary contribution is organizational, operational, and interpersonal &mdash; ensuring that technically deep engineers are well-directed, properly supported, and engaged on the right problems at the right time. Reporting directly to the Chief Product Officer, this role is a critical senior leadership function bridging customer experience, engineering execution, and product quality outcomes.

Key Responsibilities:

Escalation Ownership and Incident Management
<ul>
<li>Serve as the escalation authority and process owner for L3 support across all Quantum products, supporting L1/L2 support teams, development engineering, and enterprise customers.</li>
<li>Lead the organizational response to SEV1 and business-critical customer incidents &mdash; driving urgency, coordination, and clear communication rather than personal technical resolution.</li>
<li>Ensure consistent escalation standards, case ownership accountability, and resolution discipline across all product lines.</li>
<li>Keep all parties &mdash; customers, account teams, engineering, and executives &mdash; informed throughout high-pressure situations through structured, calm, and timely communication.</li>
<li>Know when to escalate to engineering and when to shield engineering from unnecessary interruptions; protect engineering focus while ensuring customers receive timely resolution.</li>
</ul>
Cross-Functional Influence and Engineering Interface
<ul>
<li>Act as the primary L3 support interface to Engineering and Product Management.</li>
<li>Advocate for customer impact and support team needs within engineering prioritization discussions &mdash; influence without direct authority.</li>
<li>Drive defect isolation and documentation quality so engineering receives clean, actionable problem reports.</li>
<li>Negotiate priorities with Engineering and Sustaining teams to close support cases, calm customers, and drive RE resolutions in a timely manner.</li>
<li>Represent field trends, recurring issues, and systemic quality gaps to Product Management through structured feedback.</li>
</ul>
Team Management and Development
<ul>
<li>Provide day-to-day direction and strategic oversight of the L3 support function &mdash; escalation intake, workload distribution, cross-product coordination, and team performance.</li>
<li>Hire, onboard, and develop L3 Support Leads and Principal Engineers; build a team with the technical depth the director does not need to personally possess.</li>
<li>Coach engineers and team leads to elevate their diagnostic skills, communication quality, and case management discipline.</li>
<li>Create a culture of accountability, continuous improvement, and customer-first problem solving.</li>
<li>Identify training needs, develop skills, and build bench strength for sustained team performance.</li>
<li>Represent the L3 Support function at the director level in cross-functional forums, executive briefings, and strategic planning discussions.</li>
</ul>
Support Operations, Metrics, and Process Discipline
<ul>
<li>Define, track, and continuously improve the KPIs and SLAs that govern L3 support performance.</li>
<li>Manage case aging, escalation tracking, and SLA compliance across all product lines using tools including JIRA and Microsoft platforms.</li>
<li>Run structured status reviews, dashboards, and reporting cadences to maintain visibility for leadership and stakeholders.</li>
<li>Develop and enforce consistent L3 processes including escalation workflows, handover procedures (including time-zone transitions), and root cause analysis (RCA) practices.</li>
<li>Lead post-incident reviews and ensure learnings are captured and acted upon.</li>
</ul>
Customer and Business Engagement
<ul>
<li>Engage directly with enterprise customers during critical escalations, providing calm senior leadership and clear communication throughout.</li>
<li>Support multi-product, large-scale customer environments across backup, object storage, and primary storage solutions.</li>
<li>Provide structured feedback to Product Management on customer pain points, field quality trends, and product improvement opportunities.</li>
</ul>
AI-Augmented Leadership
<ul>
<li>Actively use AI tools (Copilot, ChatGPT, and similar) to bridge technical knowledge gaps, accelerate issue triage understanding, assist with communication and documentation, and improve team productivity.</li>
<li>Model and promote AI tool adoption within the L3 team as a force multiplier for both management and engineering workflows.</li>
<li>Use AI to stay current on relevant technical concepts and to prepare for and participate in technical discussions alongside engineering teams.</li>
</ul>
Required Qualifications:
<ul>
<li>15+ years of experience in enterprise support, technical operations, or customer-facing escalation management roles, with at least 3 years in a director-level or senior leadership capacity.</li>
<li>Proven track record of leading and developing technical support teams in enterprise environments.</li>
<li>Demonstrated excellence in escalation management and incident response &mdash; including Fortune 500 or enterprise-scale customer environments.</li>
<li>Strong ability to influence without authority across engineering, product, and sales organizations.</li>
<li>Proficiency in support operations tools including JIRA and Microsoft productivity platforms.</li>
<li>Solid understanding of KPIs, SLAs, case aging, and support metrics &mdash; with a track record of meeting or improving them.</li>
<li>Experience with cross-functional communication &mdash; keeping customers, account teams, engineering, and executives aligned during high-pressure situations.</li>
<li>Active and proficient user of AI tools (Copilot, ChatGPT, or equivalent) for bridging technical understanding, communication, and productivity.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with enterprise storage, backup, data protection, or infrastructure software support environments.</li>
<li>Prior experience working in a smaller, startup-like engineering organization where structure and process needed to be built, not just followed.</li>
<li>Familiarity with agile development processes and how support integrates with engineering sprints and release cycles.</li>
<li>Experience managing distributed or remote support teams across time zones.</li>
<li>Track record of representing support functions at the executive level and influencing organizational strategy.</li>
</ul>
Quantum provides a diverse portfolio of health plans for medical and prescription, dental, vision, life, disability and supplemental medical insurance options. We also support our team members' efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs. Quantum offers a company-matched 401(k) plan to help employees save for retirement in a tax-advantaged way. We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate.

Anticipated Annual Salary Range: $140,000 - $180,000 for qualified applicants.

The above pay range represents Quantum's good faith and reasonable estimate of possible compensation at the time of posting. Pay within or outside of the range will be based on a variety of factors, including but not limited to, relevant experience, knowledge/education, skills/abilities, internal equity, and budgetary considerations.</div>

Senior Director, L3 Support

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