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senior manager pmt es amazon connect customer

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon&rsquo;s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers&rsquo; businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon&rsquo;s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. 
 
Amazon Connect Customer is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Senior Product leader to join Amazon Connect&rsquo;s Workforce Acceleration team, responsible for the capabilities that help companies configure and improve their contact center performance.
 
 
You will play a crucial role in developing the next generation of generative AI infused agent, manager and end-customer experience capabilities, and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. As a Senior Product leader on our team, you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs. 
 
The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. This team is a great fit for you if: 
 
You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. 
 
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions. 
 
You&rsquo;d like to be directly responsible for solving real customer problems. 
 
You are a passionate learner and are motivated to take on new challenges. 
 
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. 
 
Learn more about Amazon Connect: https://aws.amazon.com/connect/. 
 
Key job responsibilities 
<ul><li>Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision</li><li>Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered</li><li>Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively</li><li>Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set</li><li>Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.</li><li>Create buy-in for product vision and roadmap both internally and across key partners</li><li>Proactively identify and resolve issues that may impair the team&rsquo;s ability to meet strategic or technical goal.</li><li>Drive executive communications and alignment on strategy and vision.</li></ul> 
About the team 
ABOUT AWS: 
Diverse Experiences
 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Work/Life Balance
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
Inclusive Team Culture
 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>5+ years of people management experience</li><li>Bachelor's degree in Computer Science or a related field</li><li>Experience in people management</li><li>Experience contributing to engineering discussions around technology decisions and strategy related to a product</li><li>Experience overseeing roadmap strategy and definition</li><li>Experience with feature delivery and tradeoffs of a product</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>8+ years of successful technology products work from ideation through launch experience</li><li>Experience in successful technology product work from ideation through launch</li><li>Experience delivering technology products or services in a high growth environment</li><li>Experience shaping business strategy for technical products or services for large enterprises or partners</li><li>Experience with cloud native technologies</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 199,200.00 - 269,500.00 USD annually</div>

Senior Manager, PMT-ES, Amazon Connect Customer

Amazon

<div>
 
 Description
 
 
 
 Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you&rsquo;re interested in joining a rapidly growing team working to build a unique, world-class advertising experience with a relentless focus on the customer, you&rsquo;ve come to the right place.
 
 
 Advertising Finance is seeking a Sr. Financial Analyst to be a part of MADS finance team. This role will support Advertising Trust team. This team provide critical support to ensure we provide the best experience to Amazon advertisers and customers.
 
 
 This role will manage the FP&amp;A activities, partner with business teams including both technology and operations in creating and reviewing business opportunities, setting up metrics, creating financial models and driving automation and productivity improvement. The successful candidate will be thoughtful, analytical, and has demonstrated ability to effectively influence the decisions of senior business leaders through clear verbal and written communication, financial analysis, and logical reasoning. The role operates in a fast-paced, global, autonomous and results-oriented environment, and will be an important member of the business leadership team.
 
 
 This position will also partner with the members of the global advertising team to develop team-wide goals, process improvement initiatives, and assist in the identification of standards for global consistency. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to senior leadership across geographies and time zones.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Implement and drive the core financial processes and reporting for the business (FP&amp;A)
 </li>
 <li>
 Create short and long term financial forecasts to assist business in decision making
 </li>
 <li>
 Identify and create business metrics to understand the operational and financial health of the business and drive improvement
 </li>
 <li>
 Influence others, insist on the highest standards, have bias for action and challenge the status quo
 </li>
 <li>
 Identify operating improvements, deep dive on cost structures, and analyze business opportunities/investments
 </li>
 <li>
 Assess impact of new business ideas and initiatives
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of tax, finance or a related analytical field experience
 </li>
 <li>
 3+ years of applying key financial performance indicators (KPIs) to analyses experience
 </li>
 <li>
 3+ years of creating process improvements with automation and analysis experience
 </li>
 <li>
 Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
 </li>
 <li>
 Experience in financial modeling, P&amp;L management or analysis
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
 </li>
 <li>
 MBA, or CPA
 </li>
 <li>
 Knowledge of Tableau
 </li>
 <li>
 Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
 
 
 USA, NY, New York - 73,600.00 - 128,800.00 USD annually
 
 
 USA, WA, SEATTLE - 82,700.00 - 117,100.00 USD annually
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A10454620
</div>

Sr. Financial Analyst, Amazon Ads, Ads Trust

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We're seeking a dynamic financial professional to become a critical partner in shaping Amazon's strategic financial landscape. In this pivotal position, you will play an instrumental role supporting processes that are essential to Amazon&rsquo;s financial planning capabilities by partnering broadly across the Finance organization to translate complex numbers into compelling narratives and insights that guide executive leadership. 
 
Key job responsibilities 
<ul><li>Develop comprehensive financial bridges, narratives and strategic documents for executive leadership, covering monthly, quarterly, and annual planning processes</li><li>Collaborate proactively with business finance teams using a customer-obsessed approach to ensure data accuracy and alignment of financial reporting</li><li>Create guidance and workback plans to support key financial review meetings and processes
</li><li>Support process governance and improvement by implementing solutions using AI tools and automation technologies to enhance financial analysis and insights</li><li>Utilize advanced financial systems to conduct deep-dive analyses and generate executive-level summaries</li></ul> 
A day in the life 
Your day will be a dynamic blend of financial analysis, strategic collaboration, and impactful storytelling. You'll dive deep into financial data, crafting narratives that illuminate Amazon's performance, working closely with cross-functional teams to deliver insights that matter. 
 
About the team 
We are the central hub of financial intelligence at Amazon, providing strategic support directly to Amazon&rsquo;s highest leaders. Our team thrives on collaboration, innovation, and a shared commitment to driving business performance through data-driven insights. 
 
This is an exceptional opportunity to apply your financial acumen and strategic mindset, while gaining a comprehensive company-wide perspective of one of the world&rsquo;s most innovative companies.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)</li><li>5+ years of tax, finance or a related analytical field experience</li><li>5+ years of building financial and operational reports/data sets that inform business decision-making experience</li><li>5+ years of creating process improvements with automation and analysis experience</li><li>Experience communicating results to senior leadership</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>MBA, or CPA</li><li>7+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience</li><li>7+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience</li><li>Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually</div>

Finance Manager, Strategic Business Partnering, Corporate FP&A-Planning & Insights

Amazon Web Services (AWS)

<div>
 
 Description
 
 
 
 The Platform Experience (PLEX) organization is seeking a dedicated, resourceful, and customer-obsessed Executive Assistant to support the Vice President of PLEX. This high-impact, high-visibility role requires planning and communication skills, solid organizational abilities, and the capacity to meet tight deadlines while juggling multiple critical requests across global teams. The ideal candidate will be a detail-oriented, experienced planner with the demonstrated ability to respond effectively and efficiently while maintaining flexibility, composure, and a good sense of humor.
 
 
 You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the VP and their leadership team. A high level of integrity and discretion in handling confidential information is critical, as is professionalism in dealing with senior executives inside and outside of the company. You will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. You must be able to work successfully in a team environment and build effective working relationships inside and outside the group.
 
 
 Working in a highly ambiguous environment, you will complete tasks and projects quickly with minimal guidance, applying superior attention to detail, great organizational skills, and the ability to juggle multiple critical requests while maintaining flexibility and grace under pressure. Over time, you will build deep and trusting professional relationships with the VP and their leadership team, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.
 
 
 As a strategic partner to the VP, you will lead coordination with nested Executive Assistants across the PLEX organization, fostering a process-driven, efficient, and inclusive environment. You will maintain a comprehensive knowledge of business objectives to support team goals and a thorough grasp of organizational procedures and best practices that drive operational efficiency.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with C-level executive calendar management
 </li>
 <li>
 Experience as an Executive Assistant
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience working in a matrixed organization
 </li>
 <li>
 Experience effectively managing a substantial and time-sensitive workload
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
 
 
 USA, WA, Seattle - 98,700.00 - 160,000.00 USD annually
 
 
 
 
 Company
 
 - Amazon Development Center U.S., Inc.
 
 
 Job ID: A10452927
</div>

Senior Executive Assistant, Platform Experience

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
This is a full-time, in-person (not virtual), permanent role based in SEA23 building in Seattle and does not offer relocation benefits. 
 
The Recruiting Coordinator (RC) serves as one of the very first impressions for candidates when applying to Amazon and plays a crucial role in managing high-volume interview scheduling and serves as the main point of contact between candidates, recruiters and interviewers when applying to Amazon. This position requires multi-tasking and case-management abilities to coordinate interviewer and candidate agendas across multiple time zones while maintaining a seamless and positive experience throughout the hiring process. 
 
In this fast-paced role, the Recruiting Coordinator must maintain clear and constant communication with candidates, hiring managers, and interview panels. They are responsible for sending detailed interview-related information, managing last-minute schedule changes, and ensuring all participants have the necessary information to connect to their job interview. A successful Recruiting Coordinator demonstrates attention to detail while managing multiple concurrent scheduling requests, maintaining accurate records, and generating reports on interview metrics and efficiency. 
 
The selected RC should possess process orientation, written and verbal communication skills and problem-solving experience, how and what to prioritize, flexibility to adapt to changing circumstances, capability to work under pressure while maintaining accuracy and a team-culture collaboration mindset. 
 
Performance in this role is measured through various metrics, including interview scheduling accuracy, response rate requests, candidate satisfaction scores, and the volume of interviews successfully coordinated. The Recruiting Coordinator must be process-oriented yet flexible, maintaining a positive attitude while managing competing priorities in a high-stakes environment. 
 
Key job responsibilities 
Scheduling virtual and in-person interviews and debrief events. 
Working directly with candidates, hiring managers, business stakeholders and in some cases arranging travel for candidates located outside of the city of the role, if required. 
Partner with Recruiters on SLAs (Service Level Agreements) to respond successfully to business demands. 
Providing follow-up correspondence to candidates on interview status. 
Identifying opportunities for improving candidate experience, automation and scheduling efficiency. 
To provide training/onboarding support to new peers in the role. 
Assisting in the coordination of other recruiting activities as needed. 
 
A day in the life 
The day begins by reviewing the queue of interview scheduling requests and prioritizing based on SLAs. Work involves coordinating with candidates across multiple time zones, sending professional communications about upcoming interviews while ensuring they feel supported throughout the process. The role requires juggling interviewer's availability and managing last-minute reschedules with efficiency and accuracy. Internal and External tools are used to set up virtual interviews, while also preparing for in-person candidate visits. 
 
About the team 
About the team 
Prior applying, please consider the following: 
Selected candidate(s) will be required to work 5x days per week from the SEA23 office in Seattle. 
Only schedule(s) available are Mon-Fri only: 9:00am-5:30 pm 
 
Amazon is a multinational technology company with English as its core business language and your interviewer may be located in a different jurisdiction. CVs must be submitted in English in order to be eligible for consideration.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience</li><li>Bachelor's degree or equivalent</li><li>Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Degree or diploma in HR or any related field</li><li>Experience working in a fast paced, quickly changing or international environment</li><li>Experience with technical tracking systems / softwares (like ATS)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 21.00 - 37.00 USD hourly</div>

Recruiting Coordinator, Recruiting Operations Team

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon's Sponsored Products and Brands is building the next generation of AI-powered advertiser controls that help millions of advertisers optimize their campaigns. We're looking for a Software Development Engineer II to join our Advertiser Controls team, where you'll design and build the bidding controls and recommendations that directly impact how advertisers create, optimize, and grow their business on Amazon. 
 
In this role, you'll own the development of three critical platform capabilities. First, you will build the AI engineering infrastructure that enables our bidding systems&mdash;developing systems for model fine-tuning, reinforcement learning, model inferencing and preference optimization, while creating evaluation frameworks that ensure safety, reliability, and trust at scale. Second, you will interface agentic architectures that allow AI systems to work together seamlessly, including agent-to-agent communication protocols for discovery, negotiation, and task handoff, lifecycle management for agent sessions, and state management frameworks that persist context across multi-step workflows. Third, you will design and build experimentation systems that support multiple concurrent online experiments, accelerating our team's ability to test new bidding strategies and learn from real advertiser behavior. 
 
As an SDE2, you'll work as an autonomous contributor. You will work backwards from advertiser needs&mdash;collaborating with product managers, scientists, and other engineers to understand business problems, then translating those into technical solutions. While you'll make independent decisions on implementation, you'll seek guidance from senior engineers and principals when facing complex architectural tradeoffs or ambiguous technical challenges where the business problem is clear but the path forward requires exploration. 
 
The work you do will have direct, visible impact. This infrastructure will power the AI systems that help a small business owner optimize their first campaign and enable enterprise brands to manage millions in ad spend. You'll be building customer-facing products where your technical decisions translate directly into advertiser success and the products customers discover on Amazon. 
 
Key job responsibilities 
<ul><li>Design and develop the Agentic platform using Gen AI/ML technologies to deliver low-latency, secure advertiser experiences</li><li>Build scalable systems that process millions of data points and optimize for cost efficiency through resource utilization, token consumption, and memory management</li><li>Develop conversational AI and natural language interactions for advertiser bidding guidance</li><li>Collaborate with cross-functional teams to integrate AI-driven solutions across the advertising ecosystem</li><li>Identify and eliminate root causes of operational issues with permanent fixes; proactively improve team operations, tooling, and processes</li><li>Write high-quality, maintainable code with clear documentation</li><li>Provide meaningful code reviews, mentor engineers, and train new teammates on system architecture and operations</li></ul> 
What we're looking for:
 
 
<ul><li>Passionate about Generative AI, Large Language Models, and their real-world applications
</li><li>Strong software engineering skills with experience in distributed systems and cloud technologies
</li><li>Creative problem-solver who thrives in ambiguity and loves tackling complex challenges
</li><li>Track record of delivering innovative solutions that drive business impact
</li><li>Enthusiasm for staying current with the rapidly evolving AI landscape</li></ul> 
About the team 
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through industry leading generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li><li>Strong technical fluency in Generative AI, including a deep understanding of large language models (LLMs), model fine tuning, prompt engineering, Reinforcement Learning from Human Feedback (RLHF), Retrieval-Augmented Generation (RAG), AI model trade-offs (e.g., model size, latency, cost, and output quality).</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Master's degree or equivalent</li><li>Experience developing, deploying and managing AI products at scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 158,100.00 - 213,800.00 USD annually 
USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually</div>

Software Development Engineer, Sponsored Products and Brands

<div>
 
 Description
 
 
 
 This is a full-time, in-person (not virtual), permanent role based in SEA23 building in Seattle, Washington and does not offer relocation benefits.
 
 
 The Recruiting Coordinator (RC) serves as one of the very first impressions for candidates when applying to Amazon and plays a crucial role in managing high-volume interview scheduling and serves as the main point of contact between candidates, recruiters and interviewers when applying to Amazon. This position requires multi-tasking and case-management abilities to coordinate interviewer and candidate agendas across multiple time zones while maintaining a seamless and positive experience throughout the hiring process.
 
 
 In this fast-paced role, the Recruiting Coordinator must maintain clear and constant communication with candidates, hiring managers, and interview panels. They are responsible for sending detailed interview-related information, managing last-minute schedule changes, and ensuring all participants have the necessary information to connect to their job interview. A successful Recruiting Coordinator demonstrates attention to detail while managing multiple concurrent scheduling requests, maintaining accurate records, and generating reports on interview metrics and efficiency.
 
 
 The selected RC should possess process orientation, written and verbal communication skills and problem-solving experience, how and what to prioritize, flexibility to adapt to changing circumstances, capability to work under pressure while maintaining accuracy and a team-culture collaboration mindset.
 
 
 Performance in this role is measured through various metrics, including interview scheduling accuracy, response rate requests, candidate satisfaction scores, and the volume of interviews successfully coordinated. The Recruiting Coordinator must be process-oriented yet flexible, maintaining a positive attitude while managing competing priorities in a high-stakes environment.
 
 
 Key job responsibilities
 
 
 Scheduling virtual and in-person interviews and debrief events.
 
 
 Working directly with candidates, hiring managers, business stakeholders and in some cases arranging travel for candidates located outside of the city of the role, if required.
 
 
 Partner with Recruiters on SLAs (Service Level Agreements) to respond successfully to business demands.
 
 
 Providing follow-up correspondence to candidates on interview status.
 
 
 Identifying opportunities for improving candidate experience, automation and scheduling efficiency.
 
 
 To provide training/onboarding support to new peers in the role.
 
 
 Assisting in the coordination of other recruiting activities as needed.
 
 
 A day in the life
 
 
 The day begins by reviewing the queue of interview scheduling requests and prioritizing based on SLAs. Work involves coordinating with candidates across multiple time zones, sending professional communications about upcoming interviews while ensuring they feel supported throughout the process. The role requires juggling interviewer's availability and managing last-minute reschedules with efficiency and accuracy. Internal and External tools are used to set up virtual interviews, while also preparing for in-person candidate visits.
 
 
 
 About The Team
 
 
 
 The Global Talent Acquisition (GTA) Recruiting Operations Center is dedicated to transforming the interview scheduling experience into something truly exceptional. As the backbone of recruiting at Amazon, we delight customers worldwide by integrating cutting-edge technology with operational expertise. Our mission is to set new standards in efficiency and excellence, ensuring that every interaction throughout the hiring process is smooth, effective, and remarkable.
 
 
 
 Prior Applying, Please Consider The Following
 
 
 
 Selected candidate(s) will be required to work 5x days per week from the SEA23 office in Seattle, WA.
 
 
 Only schedule(s) available are Mon-Fri only: 9:00am-5:30pm
 
 
 
 Basic Qualifications
 
 
 
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 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience
 </li>
 <li>
 Bachelor's degree or equivalent
 </li>
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 Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Degree or diploma in HR or any related field
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 <li>
 Experience working in a fast paced, quickly changing or international environment
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 <li>
 Experience with technical tracking systems / softwares (like ATS)
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
 
 
 USA, WA, Seattle - 21.00 - 37.00 USD hourly
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A10457333
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Recruiting Coordinator, Recruiting Operations Center

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