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call center service advocate i - remote Jobs in Boston

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service center specialist

Plymouth Rock Assurance

<div><p>As a Service Center Specialist, you will be the voice of our organization supporting and retaining personal lines customers on behalf of our independent agency partners. You will deliver exceptional service, provide trusted guidance, and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage while helping customers protect what matters most. This is a great opportunity for a driven, customer-focused professional who thrives in a fast-paced environment and enjoys combining service excellence with sales success.</p>
<p>
</p><p><b>Responsibilities</b></p>
<ul>
<li>Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes</li>
<li>Quote, recommend, and sell personal lines products to new and existing clients</li>
<li>Conduct proactive renewal reviews and identify coverage gaps</li>
<li>Resolve underwriting and policy issues with sound judgment</li>
<li>Deliver first-call resolution and an outstanding customer experience</li>
<li>Accurately update policy information across multiple systems
</li><li>Manage a high volume of inbound and outbound calls with professionalism and efficiency</li>
<li>Collaborate with teammates to exceed service and sales goals</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>Active Property &amp; Casualty (P&amp;C) license required</li>
<li>Strong communication, listening, and problem-solving skills</li>
<li>Ability to multitask in a fast-paced, high-volume environment</li>
<li>Attention to detail and strong organizational skills</li>
<li>Sales experience preferred</li>
<li>1&ndash;3 years of insurance or related experience preferred</li>
<li>Bachelor's degree preferred</li>
</ul>
<p></p><p><b>Licensing &amp; Growth</b></p>
<p>
</p><p>An active Property &amp; Casualty (P&amp;C) license is required for this role. We provide ongoing training, tools, and support to help you continue growing your insurance career and expand your expertise in personal lines coverage.</p>
<p>
</p><p><b>Schedule</b></p>
<p>
</p><p>This is a full-time, 37.5-hour per week position, Monday through Friday. Our service center operates between 8:00 AM and 7:00 PM, and team members work scheduled shifts within those hours (such as 8:00&ndash;4:00, 9:00&ndash;5:00, or 11:00&ndash;7:00) based on business needs.</p>
<p>
</p><p><b>Salary Range</b></p>
<p>
</p><p>The pay range for this position is $55,000 to $73,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.<br>
</p><p></p><p><b>Benefits and Perks</b></p>
<ul>
<li>Paid time off</li>
<li>Free onsite gym at our Boston location
</li><li>Tuition reimbursement
</li><li>Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
</li><li>Robust health and wellness programs</li>
<li>Auto and home insurance discounts
</li><li>Matching donation opportunities
</li><li>Annual 401(k) employer contribution</li>
<li>Various Paid Family leave options including Paid Parental Leave
</li><li>Resources to promote professional development</li>
<li>Convenient locations and pre-tax commuter benefits</li>
</ul>
<p><b>About the Company</b></p>
<p><i>
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</i></p></div>

Service Center Specialist

Digital Realty

<div><p><b>Position Title:
</b></p><p>Product Management &mdash; Portal Support &amp; Training Specialist
</p><p><b>Location:
</b></p><div><p>New York, NY | Clifton, NJ | Piscataway, NJ |Boston / Needham, MA | Ashburn, VA | Washington, DC | Miami, FL | Charlotte, NC | Atanlta, GA | open for Remote<br>
</p></div><p></p><p><b>Your role
</b></p><p>The Portal Support &amp; Training Specialist is responsible for supporting internal stakeholders and customers using Digital Portals. This includes troubleshooting technical issues, guiding users through portal functionalities, and ensuring a seamless customer experience. The role also develops training materials and delivers training sessions that help stakeholders maximize the value of the portal.
<br>
You will work closely with cross-functional teams, gather user insights, and help continuously improve the Digital Realty Portal ecosystem.<br>
</p><p></p><p><b>What you&rsquo;ll do
</b></p><ul><li>Respond to customer and internal team inquiries related to portal functionality.
</li><li>Troubleshoot and resolve portal issues efficiently, escalating when needed.
</li><li>Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions.
</li><li>Create and maintain user documentation, including guides, FAQs, and troubleshooting resources.
</li><li>Engage proactively with stakeholders to gather feedback and identify improvement opportunities.
</li><li>Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs.
</li><li>Collaborate with IT, product development, and customer service teams to ensure cohesive support.
</li><li>Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes.
</li>Support continuous improvement efforts by advocating for customer-centric enhancements.<br>
<li>
</li></ul><p></p><p><b>What you&rsquo;ll need
</b></p><ul><li>Bachelor&rsquo;s degree in Business or a related field.
</li><li>At least 3 years of experience in customer support or training, ideally in a technical environment.
</li><li>Strong troubleshooting and analytical skills.
</li><li>Excellent communication and presentation abilities.
</li><li>Ability to create clear training and support documentation.
</li><li>Proficiency with customer support software and tools.
</li><li>Strong organizational and time-management skills.
</li><li>Customer-focused mindset with strong attention to detail.
</li><li>Adaptability and comfort working in a fast-paced, global environment.
</li>Willingness to occasionally travel for training sessions and support global time zones as needed.<br>
<li>
</li></ul><p></p><p><b>A bit about us
</b></p><p>Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL&reg;, the company&rsquo;s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx&reg;) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p><br>
</p><p></p><p><b>What we can offer you
</b></p><p>Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
</p><p>Join us and you&rsquo;ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you&rsquo;ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We&rsquo;ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
</p><p>Apply today, take charge of your career and grow your talents with us.<br>
</p><p></p><p><b>Health and Safety
</b></p><p>Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.<br>
</p><p></p><p><b>Our Compensation Philosophy
</b></p><p>Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
</p><p>Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee&rsquo;s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
</p><p><b>Compensation range: $110,000 &ndash; $130,000 annually.
</b><br>
This compensation range represents the Company&rsquo;s good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.
</p><p><b>Benefits: </b>For this role, Benefits include medical, dental, vision, life and AD&amp;D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.</p></div><p></p>

Product Manager

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant III position will support the Hematology Oncology Department (Hematologic Malignancies &amp; Bone Marrow Transplant) at BIDMC in the Longwood area of Boston, MA.</p>
<p>
This is an on-site role, working Monday through Friday, first shift.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical, academic, research and leadership roles</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Maintains physician's administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.</p>
</li>
<li><p>Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>3-5 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li><p>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</p></li></ul><br>
<p></p>
<p>
</p><p></p><p><b>Pay Range:
</b></p><p>$21.63 &ndash; $29.11</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.63 - $29.11</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR93125</div></li></ul></div>

Administrative Assistant III, Hematology Oncology

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant II position will support the Autonomic and Peripheral Nerve Dysfunction Division (a division of the Neurology Department) at BIDMC.</p>
<p>
This is an onsite role, working Monday through Friday, 8am-4:30pm or 8:30am-5pm.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical practice, academic and research roles.</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.</p>
</li>
<li><p>Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.</p>
</li>
<li><p>Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.</p>
</li>
<li><p>Obtains authorization for radiologic exams as needed.</p>
</li>
<li><p>Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.</p>
</li>
<li><p>Participates in and is responsible for special projects and process improvement initiatives as requested.</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>1-3 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul>
<li><p>Healthcare experience.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.00 &ndash; $28.26</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.00 - $28.26</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR91439</div></li></ul></div>

Administrative Assistant II, Neurology

Polsinelli

<div>
 At Polsinelli,
 <em>
  What a Law Firm Should Be
 </em>
 is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!
 <br/>
 <br/>
 <em>
  Polsinelli
 </em>
 seeks a candidate to fill a Legal Support Specialist opening. This is a remote role, but must be in a location where the firm has an office.
 <br/>
 <br/>
 <strong>
  Successful Candidates Must
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess strong initiative, demonstrating an ability to quickly resolve document issues.
  </li>
  <li>
   Have strong organizational skills.
  </li>
  <li>
   Excellent written and verbal communication skills; ability to work collaboratively across teams
  </li>
  <li>
   Be able to manage multiple projects/tasks at a time.
  </li>
  <li>
   Possess advanced skills in all Microsoft Office applications; expert-level proficiency in Microsoft Excel and PowerPoint is a plus!
  </li>
  <li>
   Possess at least five (5) years of extensive, hands-on Legal Assistant or Paralegal experience. This position supports our Legal Support Center team - high volume, fast paced.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Essential Requirements For This Position Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to communicate in a professional and timely manner to develop rapport with both team and end-users.
  </li>
  <li>
   The ability to maintain strong working relationships.
  </li>
  <li>
   The ability to handle confidential and sensitive information.
  </li>
  <li>
   Strong problem-solving skills.
  </li>
  <li>
   Legal transcription experience, including accurate transcription of dictation, pleadings, correspondence, and other legal documents.
  </li>
  <li>
   Strong attention to detail with proven organizational skills.
  </li>
  <li>
   Proofreading experience (preferred).
  </li>
  <li>
   Calm and solution-oriented approach to troubleshooting and problem-solving.
  </li>
  <li>
   Proven ability to take initiative and make sound, independent decisions.
  </li>
  <li>
   Flexible, dependable team player with a positive, proactive mindset.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This is a remote position, with a four (4) day work week working the below shift:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Saturday, Sunday, Monday: 9:00 AM - 6:45 PM CST
  </li>
  <li>
   Friday: 9:00 AM - 6:15 PM CST
   <br/>
   <br/>
  </li>
 </ul>
 #IND123
 <br/>
 <br/>
 The budgeted salary range for this position is $60,000 - $70,000, depending on job market and experience.
 <br/>
 <br/>
 As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&amp;D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.
 <br/>
 <br/>
 <em>
  Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
 </em>
</div>


Legal Support Specialist

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

The Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient&rsquo;s order to meet the diet order parameters while attempting to honor the patient&rsquo;s request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient&rsquo;s diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures &ndash; including HACCP program. 20. Perform all other duties as assigned<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div>
Additional Job Description<p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Call Center Operator

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