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barista - store# 52529, faneuil hall mrkt place Jobs in Boston

call center service advocate i - remote Jobs in Boston

call center service advocate i - remote

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executive assistant(open to all u.s. locations) Jobs in Boston

manager public safety tufts medical center Jobs in Boston

call center operator

The Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient&rsquo;s order to meet the diet order parameters while attempting to honor the patient&rsquo;s request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient&rsquo;s diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures &ndash; including HACCP program. 20. Perform all other duties as assigned<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div>
Additional Job Description<p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Call Center Operator

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant III position will support the Hematology Oncology Department (Hematologic Malignancies &amp; Bone Marrow Transplant) at BIDMC in the Longwood area of Boston, MA.</p>
<p>
This is an on-site role, working Monday through Friday, first shift.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical, academic, research and leadership roles</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Maintains physician's administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.</p>
</li>
<li><p>Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>3-5 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li><p>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</p></li></ul><br>
<p></p>
<p>
</p><p></p><p><b>Pay Range:
</b></p><p>$21.63 &ndash; $29.11</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.63 - $29.11</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR93125</div></li></ul></div>

Administrative Assistant III, Hematology Oncology

Boston Medical Center

<div>At Boston Medical Center (BMC), our care teams are changing the face of healthcare. At every level and on every unit, the BMC nursing team is advancing professional practice and delivering evidence-based care to our patients, families, and community. Join our Magnet&reg; recognized organization as a Patient Care Technician and help us continue to carry out our mission of delivering exceptional and equitable care to all, so you can deliver the type of care you know your patients deserve.<br>
<br>
As one of the top places to work in health care, we know that providing exceptional care for patients begins with caring for our staff. That&rsquo;s why you&rsquo;ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth. There&rsquo;s never been a better or more exciting time to become a BMC Patient Care Technician.<p></p><p><b>
Position: </b>Patient Care Technician</p><p><b>
Location:</b> IMCU, 3 Surgical Step Down</p><p><b>
Schedule: </b>32 hours per week, Permanent Nights, Every Other Weekend</p><p></p><p><b>
ABOUT THE Critical Care/3W Intermediate Care Unit DEPARTMENT AT BOSTON MEDICAL CENTER:</b><br>
<br>
BMC's Surgical Step Down unit is a 38-bed unit providing care for intermediate level surgical patients. The patient population consists of post-operative and surgical specialty patients, including trauma, vascular surgery, neurosurgery, transplant patients and cardiothoracic surgery.</p><p></p><p><b>
JOB RESPONSIBILITIES:</b></p><ul>
<li><p>
Perform a variety of appropriately delegated patient care interventions for patients in the Critical Care department and their families.</p></li>
<li><p>
Clinical services could include, but are not limited to: obtaining vital signs, bathing and feeding, dressing wounds, assisting with hygiene, cleaning rooms and linens, and emotional support.</p></li>
<li><p>
Perform a variety of environmental and inventory activities to ensure a safe, clean, and appropriately equipped environment for patients, visitors, and staff in the Critical Care dept.</p></li>
<li><p>
Contribute to the efficient operation of the Critical Care dept, ensuring quality patient/family clinical outcomes.
</p></li></ul><p></p><p><b>JOB REQUIREMENTS</b>:</p><ul>
<li><p>
A high school diploma or GED certificate</p></li>
<li><p>
Certification in basic life support (BLS), including CPR certification (must be current or obtained within 30 days of employment)</p></li>
<li><p>
Ability to pass clinical competency testing</p></li>
<li><p>
Physical ability to meet job responsibilities</p></li>
<li><p>
Basic math and computer proficiency</p></li>
<li>
<p>One of the following:</p>
<p>
One year of previous experience as a Patient Care Technician in an acute hospital setting</p>
<p>
Currently enrolled in a nursing program and have completed two cycles of clinical rotation</p>
<p>
Completed an approved Patient Care Technician training</p>
<p>
Completed an approved certified medical assistant training</p>
<p>
One year of previous experience as an EMT or field medic (considered for adult ED positions only)</p>
</li>
<li><p>Fluency in another language a plus</p></li>
<li><p>
Previous medical/surgical experience preferred</p></li>
</ul><p></p><p><b>
JOB BENEFITS:</b></p><ul>
<li><p>
Competitive pay</p></li>
<li><p>
Tuition reimbursement programs</p></li>
<li><p>
Highly subsidized medical, dental, and vision insurance options</p></li>
<li><p>
High provider-to-patient ratios that often exceed state standards for quality and safety</p></li>
<li><p>
Supportive work environment with a focus on training, development, and growth</p></li>
<li><p>
Access to Pathways, a leadership acceleration program increasing inclusion and diversity at the leadership level across Boston Medical Center Health System</p></li>
</ul><p></p><p>
Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.</p><p></p><p><b>
Compensation Range:</b></p>
$23.19- $27.17<p>
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div>

Patient Care Technician, M3W IMCU, 32 Hours (Nights)

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant II position will support the Autonomic and Peripheral Nerve Dysfunction Division (a division of the Neurology Department) at BIDMC.</p>
<p>
This is an onsite role, working Monday through Friday, 8am-4:30pm or 8:30am-5pm.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical practice, academic and research roles.</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.</p>
</li>
<li><p>Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.</p>
</li>
<li><p>Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.</p>
</li>
<li><p>Obtains authorization for radiologic exams as needed.</p>
</li>
<li><p>Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.</p>
</li>
<li><p>Participates in and is responsible for special projects and process improvement initiatives as requested.</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>1-3 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul>
<li><p>Healthcare experience.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.00 &ndash; $28.26</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.00 - $28.26</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR91439</div></li></ul></div>

Administrative Assistant II, Neurology

Plymouth Rock Assurance

<div><p>As a Service Center Specialist, you will be the voice of our organization supporting and retaining personal lines customers on behalf of our independent agency partners. You will deliver exceptional service, provide trusted guidance, and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage while helping customers protect what matters most. This is a great opportunity for a driven, customer-focused professional who thrives in a fast-paced environment and enjoys combining service excellence with sales success.</p>
<p>
</p><p><b>Responsibilities</b></p>
<ul>
<li>Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes</li>
<li>Quote, recommend, and sell personal lines products to new and existing clients</li>
<li>Conduct proactive renewal reviews and identify coverage gaps</li>
<li>Resolve underwriting and policy issues with sound judgment</li>
<li>Deliver first-call resolution and an outstanding customer experience</li>
<li>Accurately update policy information across multiple systems
</li><li>Manage a high volume of inbound and outbound calls with professionalism and efficiency</li>
<li>Collaborate with teammates to exceed service and sales goals</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>Active Property &amp; Casualty (P&amp;C) license required</li>
<li>Strong communication, listening, and problem-solving skills</li>
<li>Ability to multitask in a fast-paced, high-volume environment</li>
<li>Attention to detail and strong organizational skills</li>
<li>Sales experience preferred</li>
<li>1&ndash;3 years of insurance or related experience preferred</li>
<li>Bachelor's degree preferred</li>
</ul>
<p></p><p><b>Licensing &amp; Growth</b></p>
<p>
</p><p>An active Property &amp; Casualty (P&amp;C) license is required for this role. We provide ongoing training, tools, and support to help you continue growing your insurance career and expand your expertise in personal lines coverage.</p>
<p>
</p><p><b>Schedule</b></p>
<p>
</p><p>This is a full-time, 37.5-hour per week position, Monday through Friday. Our service center operates between 8:00 AM and 7:00 PM, and team members work scheduled shifts within those hours (such as 8:00&ndash;4:00, 9:00&ndash;5:00, or 11:00&ndash;7:00) based on business needs.</p>
<p>
</p><p><b>Salary Range</b></p>
<p>
</p><p>The pay range for this position is $55,000 to $73,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.<br>
</p><p></p><p><b>Benefits and Perks</b></p>
<ul>
<li>Paid time off</li>
<li>Free onsite gym at our Boston location
</li><li>Tuition reimbursement
</li><li>Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
</li><li>Robust health and wellness programs</li>
<li>Auto and home insurance discounts
</li><li>Matching donation opportunities
</li><li>Annual 401(k) employer contribution</li>
<li>Various Paid Family leave options including Paid Parental Leave
</li><li>Resources to promote professional development</li>
<li>Convenient locations and pre-tax commuter benefits</li>
</ul>
<p><b>About the Company</b></p>
<p><i>
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</i></p></div>

Service Center Specialist

CLASP

<div><h1 class="jobSectionHeader"><b>Employer Implementation &amp; Onboarding Manager</b></h1><p>
Boston, Massachusetts<br>
Hybrid Office Model</p><p></p><h2 class="jobSectionHeader"><b>
About Us</b></h2><p>
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit&mdash;using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we&rsquo;re a catalyst for economic mobility.</p><p></p><p>
A Forbes Fintech 50 company, portfolio company of SHRM (Society for Human Resource Management &mdash; the largest HR organization in the world), and recipient of &ldquo;43 Startups to Bet Your Career On in 2025&rdquo; by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.</p><p></p><h1 class="jobSectionHeader"><b>
What We Need</b></h1><p>
We are hiring an Employer Implementation &amp; Onboarding Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership program launch operational activation. You will guide employer partners through onboarding, coordinate cross-functional internal teams, and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasp&rsquo;s partner ecosystem and requires someone who can drive execution across teams, influence stakeholders without formal authority, and establish the operational cadence that ensures successful implementations. The ideal candidate is both operator and relationship builder &mdash; someone who can manage complex launches while building trust with employer partners and internal teams.</p><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li><p><b>
Own end-to-end onboarding and implementation</b> of Clasp programs with employer partners from signed partnership through program launch and operational activation</p></li><li><p><b>
Develop and manage implementation plans, timelines, and milestones</b> to ensure successful and timely program launches</p></li><li><p><b>
Serve as the internal quarterback for partner launches</b>, coordinating cross-functional teams across Partnerships, Product, Engineering, Marketing, and Operations</p></li><li><p><b>
Develop a strong understanding of Clasp&rsquo;s platform</b>, data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.</p></li><li><p><b>
Drive cross-functional execution and accountability</b>, ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches</p></li><li><p><b>
Guide employer partners through onboarding and activation</b>, delivering training, resources, and support to ensure successful program adoption</p></li><li><p><b>
Lead discovery conversations with partners</b> to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp&rsquo;s platform.</p></li><li><p><b>
Build strong relationships with employer stakeholders</b>, helping identify internal champions and driving engagement with Clasp programs</p></li><li><p><b>
Identify risks early and proactively implement solutions</b> to keep implementations on track and ensure successful launches</p></li><li><p><b>
Establish and manage implementation operating cadence</b>, including internal coordination, partner milestone tracking, and progress reporting</p></li><li><p><b>
Bridge technical and partner-facing teams</b> by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners.</p></li><li><p><b>
Translate partner needs into actionable requirements</b> for Product and Operations teams to improve the platform and onboarding experience</p></li><li><p><b>
Improve and scale implementation processes and playbooks</b> to support Clasp&rsquo;s growing employer partner ecosystem</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Need</b></h1><ul><li><p>
3+ years of experience in implementations, onboarding, partner success, or program management</p></li><li><p>
Experience managing complex partner or customer implementations</p></li><li><p>
Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions</p></li><li><p>
Experience working with enterprise customers or employer partners<br>
Experience in HR tech, fintech, education, benefits platforms, or other regulated industries is a plus</p></li></ul><p></p><p><b>
What We Give In Return</b></p><ul><li><p>
Competitive cash and equity compensation</p></li><li><p>
Health and dental benefits</p></li><li><p>
401(k)</p></li><li><p>
Commuter benefits</p></li><li><p>
Flexible PTO</p></li><li><p>
Opportunities to grow alongside a fast-moving, mission-driven team</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Salary</b></h1><p>
The salary range for this position is $100,000&ndash;$130,000 annually, depending on experience, qualifications, and industry knowledge.</p><p>
In addition to the base salary, we offer equity participation as part of our compensation package, giving eligible employees the opportunity to share in the success and growth of our company.</p><p></p><h1 class="jobSectionHeader"><b>
Closing</b></h1><p>
If you are a highly driven individual with a passion for building impactful programs and working across teams, we want to hear from you. Join us in transforming the future of the workforce and helping unlock educational and career opportunities for diverse talent.</p><p>
Clasp is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.</p></div><p></p>

Employer Implementation & Onboarding Manager

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