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client support specialist Jobs in Islamabad

client support specialist

customer support engineer Jobs in Islamabad

customer support engineer

enterprise service desk specialist Jobs in Islamabad

enterprise service desk specialist

service desk technician

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

Menzies Aviation

<div>Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people. 


Role Purpose

As a Global IT Service Desk, we pride ourselves on offering a high quality, friendly, knowledgeable and professional service. Our Mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of Menzies Aviation. We do this through the provision of timely, consistently high quality and professional IT support at every customer contact. You'll see that there's no other sector like aviation to work in!

As a Service Desk Analyst, you'll enjoy plenty of variety and will have our full support and training, for the whole of your career journey with us.

If you are enthusiastic individual, with excellent customer service skills, and looking to be a part of our exciting and dynamic team, we offer a range of benefits and will support your progression and development as you start your career journey with us. This role is based in Islamabad, Pakistan so all applicants must be within commutable distance of the office. 


What you will be doing
<ul>
<li>Ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLAs, whilst ensuring adherence to ITIL processes.</li>
<li>Ensuring the correct priority is given to Incidents.</li>
<li>Ensuring all P1 Incidents follow Incident Management process.</li>
<li>Ensuring process are executed to the set targets and SLAs.</li>
<li>Ensuring the CMDB is updated with all adds moves and changes.</li>
</ul>
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information. 


Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance. 


What we are looking for
<ul>
<li>Demonstrable 1-3 years of experience in a Service Desk environment.</li>
<li>Excellent telephone manner.</li>
<li>Ability to problem solve.</li>
<li>Excellent written and verbal communication skills.</li>
<li>ITIL Foundation awareness.</li></ul> 


Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 


Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!</div>

IT Service Desk Analyst

Job Portal - dinCloud Pakistan

<div><ul><li>Provide customer end user technical support via phone, email, chat, and self-service portals</li><li>
Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications</li><li>
Assist end users with password resets, account unlocks, and access requests</li><li>
Provide remote assistance when applicable</li><li>
Troubleshoot network connectivity issues (e.g., internet access, VPN connections)</li><li>
Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Adhere to service level agreements (SLAs) and meet performance targets</li><li>
Utilize the internal knowledge base to resolve common issues and improve efficiency</li><li>
Drive customer satisfaction through proactive communication and first call resolution</li><li>
Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude</li><li>
Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps</li></ul><h2 class="jobSectionHeader">
What Qualifies You
</h2><ul><li>3+ years of service desk experience in an MSP environment
</li><li>Excellent verbal and written communication skills</li><li>
Excellent problem-solving and analytical skills</li><li>
Customer-centric approach with a focus on service excellence</li><li>
Ability to work effectively under pressure and manage multiple priorities</li><li>
Continuous improvement mindset
</li><li>Incident and request management experience
</li><li>Must be a team player and collaborative.</li><li>
Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
</li><li>Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
</li><li>Technical Certifications: CompTIA, A+, MSCE are a plus
</li><li>Experience using ServiceNow ticketing system is preferred</li><li>
Experience using remote assistance tools
</li><li>Excellent time management skills</li><li>
A bachelors degree or equivalent in Computer Science, Information Systems, or related field
</li><li>Strong technical background</li><li>
Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment</li></ul>
XTIUM is an equal opportunity employer.</div>

Enterprise Service Desk Specialist

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 What you will do?
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 What Qualifies you
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 <li>
 XTIUM is an equal opportunity employer.
 
 
 </li>
 </ul>
 Remote
</div>

Support Specialist ESD

Almaymaar

Position Name: Front Desk OfficerLocation: G-6 IslamabadJob Type: Full-Time (On-Site)Company: AlmaymaarPosition Summary:The Front Desk Officer serves as the face of Almaymaar, responsible for creating a welcoming environment and managing the front office operations efficiently. This role includes greeting visitors, handling incoming calls, managing correspondence, and providing administrative support to various departments as required.Key Responsibilities:&middot; Greet and welcome visitors and clients in a professional and courteous manner.&middot; Maintain a clean and organized front desk area to reflect a professional image of the company.&middot; Answer and direct incoming phone calls promptly and efficiently.&middot; Handle incoming and outgoing correspondence (courier, mail, email).&middot; Maintain visitor logbook and issue visitor badges as required.&middot; Coordinate with office boys for tea/refreshments and cleanliness of meeting rooms.&middot; Schedule appointments, meetings, and conference room bookings.&middot; Assist in the preparation and management of front desk-related documents, forms, and reports.&middot; Maintain office supplies inventory and inform the Admin Department for replenishment.&middot; Provide administrative support to HR, Admin, and other departments as needed.&middot; Ensure adherence to company protocols and security policies for visitor handling.Requirements:&middot; Bachelor&rsquo;s Degree in Business Administration or any relevant field.&middot; 1&ndash;3 years of relevant experience in front desk, receptionist, or customer service role.&middot; Excellent verbal and written communication skills.&middot; Strong interpersonal and customer service skills.&middot; Proficient in MS Office (Word, Excel, Outlook).&middot; Well-groomed, presentable, and professional demeanor.&middot; Multitasking and time management capabilities.&middot; Ability to work under pressure and handle emergencies effectively.&middot; Punctual and responsible with a positive attitude.&middot; Team player with a willingness to support colleagues.&middot; Fluent in English and Urdu.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Female Front Desk Officer

Standard High School & College

Position: Front Desk Office ManagerLocation: I-8 Markaz, Islamabad (On-site) Shift Timing: 8:00 PM &ndash; 4:00 AM Schedule: 5 days a weekAbout the Role: We are seeking a compassionate and organized Front Desk Office Manager to be the first point of contact for our mental health clients during evening and night hours. This role is ideal for someone with prior experience in patient interaction, preferably in a mental health setting, who is comfortable handling administrative tasks with discretion, empathy, and efficiency.Key Responsibilities:<ul><li>Answer incoming calls from patients and respond to inquiries with professionalism and care</li><li>Assist patients with booking, rescheduling, and confirming appointments</li><li>Process patient payments by charging credit/debit cards through our secure systems</li><li>Provide basic support and reassurance to clients calling in with mental health-related concerns</li><li>Maintain accurate appointment records and update patient information as needed</li><li>Coordinate with clinicians and internal staff to ensure smooth daily operations</li><li>Manage front desk duties including attendance tracking, office supplies, and client-facing documents</li><li>Uphold patient confidentiality and follow HIPAA-compliant procedures at all times</li></ul>Qualifications:<ul><li>Prior experience in a medical, mental health, or customer service front desk role</li><li>Strong communication skills with a patient and empathetic tone</li><li>Familiarity with appointment scheduling software and card payment systems</li><li>Ability to work independently during night hours and handle sensitive situations calmly</li><li>Organized, punctual, and detail-oriented</li></ul>Preferred:<ul><li>Experience working in a mental health clinic or wellness center</li><li>Knowledge of basic mental health terminology and patient care etiquette</li></ul>Job Type: Full-timeWork Location: In person

Virtual Medical Front Desk Manager

Explore 235+ Service desk technician in Islamabad this March. Find roles across top companies and apply now to boost your career.