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service dispatcher

SWEETSPOT

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.Key Responsibilities:Order Dispatching:<ul><li>Oversee the dispatch process of both delivery and catering orders.</li><li>Qualitative and Quantitative Check of orders.</li><li>Ensure all orders are dispatched on time and accurately.</li><li>Coordinate with the delivery drivers to ensure smooth and efficient delivery routes.</li><li>Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.</li></ul>Customer Service:<ul><li>Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally.</li><li>Handle phone, email, and online customer inquiries, and ensure timely resolution of issues.</li><li>Confirm catering orders, deliveries, and any special customer requests with attention to detail.</li></ul>Order Management:<ul><li>Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested.</li><li>Verify order accuracy before dispatching, checking for any missing or incorrect items.</li><li>Prepare order invoices and assist in managing order logs for tracking purposes.</li></ul>Problem Solving &amp; Communication:<ul><li>Act as a point of contact for customers regarding delivery-related issues or concerns.</li><li>Provide timely updates to customers about their order status or delays.</li><li>Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.</li></ul>Team Coordination:<ul><li>Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination.</li><li>Assist in scheduling delivery routes and drivers based on order volume and customer requirements.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree is a plus.</li><li>Previous experience in customer service, dispatching, or a related field is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic proficiency in MS Office and order management software.</li><li>Ability to handle multiple tasks simultaneously and prioritize effectively.</li><li>Must be flexible with working hours, including weekends and holidays as needed.</li></ul>Physical Requirements:<ul><li>Ability to sit or stand for extended periods.</li><li>Must be able to communicate clearly and effectively with customers and team members.</li><li>Ability to handle moderate stress during busy times.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 6 years (Preferred)</li><li>customer service: 5 years (Required)</li><li>Restaurant: 5 years (Required)</li><li>Catering: 5 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Dispatcher/Customer Service

AWJ Investments

<div><div>We are seeking a highly organized and detail-oriented Restaurant Dispatcher to manage and coordinate food delivery operations efficiently. The Dispatcher will act as the communication hub between the kitchen, delivery drivers, and customers to ensure timely and accurate order fulfillment. 
</div><div>
Key Responsibilities:</div><ul><li>
Coordinate and assign delivery orders to drivers based on location, availability, and delivery time.</li><li>
Monitor delivery progress and communicate with drivers to ensure on-time deliveries.</li><li>
Handle incoming calls related to delivery status, customer inquiries, and driver support.</li><li>
Update dispatch logs and delivery tracking systems in real-time.</li><li>
Communicate with kitchen staff to monitor order preparation times and manage dispatch accordingly.</li><li>
Resolve issues such as delays, customer complaints, or incorrect orders quickly and professionally.</li><li>
Ensure that all delivery orders meet quality and safety standards before dispatching.</li><li>
Track driver performance and report any operational issues to management.</li>
Maintain up-to-date knowledge of delivery zones, weather conditions, and traffic issues. 
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</li></ul><div>
Qualifications:</div><ul><li>
High school diploma or equivalent required.</li><li>
Prior experience in dispatching, food delivery, or restaurant operations preferred.</li><li>
Strong communication and multitasking skills.</li><li>
Familiarity with delivery apps and GPS tracking systems (e.g., Uber Eats, DoorDash, or in-house software).</li><li>
Basic computer skills and proficiency with POS and dispatch systems.</li></ul></div>

Kitchen Dispatcher

House of Pops

Position Overview:The Cold Store Dispatcher is responsible for coordinating the receipt, storage, and dispatch of ice cream and frozen products in accordance with the temperature and quality standards.Key Responsibilities:<ul><li>Receive incoming stock at the cold store and verify quantities, condition, and documentation against system records.</li><li>Ensure proper handling and storage of ice cream and frozen products in accordance with temperature and quality standards.</li><li>Process order fulfilment and dispatches based on instructions generated from the ERP system.</li><li>Perform stock reconciliation after each dispatch to ensure system and physical stock accuracy.</li><li>Conduct weekly and monthly inventory counts to maintain stock accuracy.</li><li>Carry out weekly stock optimization, including space utilization, FIFO/FEFO compliance, and segregation of slow-moving or near-expiry items.</li><li>Maintain accurate and real-time stock updates in the ERP system.</li><li>Ensure proper documentation for all receipts, dispatches, and inventory movements.</li><li>Coordinate with and follow up with drivers for timely dispatch, loading confirmation, and documentation handover.</li><li>Report discrepancies, damages, temperature deviations, or operational issues immediately to management.</li></ul>Experience, Skills &amp; Knowledge<ul><li>Knowledge of cold storage operations and temperature-controlled products</li><li>Strong attention to detail and accuracy</li><li>Ability to work in cold environments for extended periods</li><li>Good level of the English language both written and spoken</li><li>Well organized and good execution skills</li><li>Basic computer skills for inventory and dispatch records</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in cold store?</li><li>What is your salary expectation?</li><li>Are you available to join immediately?</li><li>What is your current salary?</li></ul>

Cold Store Dispatcher

Yamanote Atelier Restaurant

We are seeking a detail-oriented and reliable Dispatcher to manage daily dispatch operations from our Central Kitchen. The role focuses on coordinating the accurate and timely dispatch of bakery products for catering orders, B2B clients, and company outlets, while ensuring correct documentation, billing alignment, and delivery schedules.Key Responsibilities<ul><li>Coordinate and oversee daily dispatch of bakery items from the central kitchen to:</li><li>Catering events</li><li>B2B / wholesale clients</li><li>Company-owned outlets</li><li>Ensure all dispatched items match approved production orders, delivery notes, and invoices.</li><li>Verify quantities, product specifications, packaging, and labeling before dispatch.</li><li>Coordinate with production, sales, and delivery teams to ensure timely and accurate deliveries.</li><li>Prepare and check delivery documents, invoices, and billing-related paperwork.</li><li>Track dispatch schedules and follow up on deliveries to ensure on-time completion.</li><li>Handle last-minute changes or urgent dispatch requests efficiently.</li><li>Maintain dispatch records, logs, and reports.</li><li>Ensure compliance with food safety, hygiene, and handling standards during dispatch.</li><li>Report shortages, damages, or discrepancies immediately to management.</li></ul>Requirements &amp; Qualifications<ul><li>Previous experience as a dispatcher, logistics coordinator, or similar role in a bakery, food production, catering, or FMCG environment is preferred.</li><li>Strong attention to detail and accuracy in documentation and billing.</li><li>Good organizational and time-management skills.</li><li>Ability to work under pressure and manage multiple deliveries.</li><li>Basic computer skills (Excel, dispatch systems, or ERP is an advantage).</li><li>Good communication and coordination skills.</li><li>Knowledge of food safety and handling practices is an advantage.</li><li>Flexible to work early mornings, shifts, weekends, or holidays as required.</li></ul>Job Type: Full-timeWork Location: In person

Dispatcher

zcreatix

<div><div><div><div>Overview</div> 
</div><div><div>Job Description<div><div> 
</div></div></div><ul><li>Plan and manage international transportation arrangements based on customer requirements.
</li>
<li>Maintain regular communication with existing clients to ensure smooth operations.
</li>
<li>Analyze and compare transportation market rates to secure cost-effective solutions.
</li>
<li>Identify suitable logistics and transport options that meet client needs and timelines.
</li>
<li>Expand and manage the current client base through continuous follow-ups and service improvement.</li></ul> 

<div>Job Requirements</div> 

<ul>
<li>Proven experience in international transport and logistics coordination.
</li>
<li>Excellent command of the English language, both written and spoken.
</li>
<li>Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint).
</li>
</ul><div>Required Skills</div>
<ul>
<li>Strong organizational and communication abilities.
</li>
<li>Good understanding of international shipping terms, regulations, and procedures.
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<li>Responsible, adaptable, and energetic with a proactive working attitude.
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<li>Ability to complete assigned tasks accurately and within deadlines.
</li>
</ul>About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple 
industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who 
want to grow professionally while contributing to impactful projects in a fast-paced environment.</div></div></div><div></div>

Transport Dispatcher

GOLDENWAY ELECTRICALS

Job Overview: We are seeking a reliable and efficient Messenger (Bike Rider) to join our team. The ideal candidate will be responsible for the timely and safe delivery of documents, packages, and other materials to various locations within the designated area. As a Messenger, you will play a vital role in maintaining the flow of operations by ensuring that deliveries are completed accurately and on time.Key Responsibilities:<ul><li>Delivery Services: Office documents, packages, Invoices, Cheques, Cash, and other materials to designated locations in a timely and efficient manner.</li><li>Route Planning: Plan and follow efficient routes to ensure on-time delivery, avoiding delays and customer satisfaction.</li><li>Safety and Compliance: Adhere to traffic laws and safety protocols while riding the bike to ensure both personal safety and the safety of the delivered items.</li><li>Customer Interaction: Interact with customers in a professional and friendly manner upon delivery, ensuring all instructions are followed and confirming receipt.</li><li>Record Keeping: Maintain accurate logs of deliveries, including time of delivery, recipient details, and any issues encountered during the process.</li><li>Equipment Maintenance: Ensure the bike and delivery tools (e.g., bags, GPS devices) are well-maintained, clean, and in good working condition.</li><li>Communication: Maintain regular communication with the dispatcher or supervisor to report progress, any issues, or delays in deliveries.</li><li>Flexibility: Adapt to changes in delivery schedules or routes as necessary and respond promptly to urgent requests.</li></ul>Qualifications:<ul><li>Experience: Prior experience in delivery services or as a bike rider is preferred but not required.</li><li>Skills:</li><li>Strong knowledge of the local area and roads.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and manage time effectively.</li><li>Strong attention to detail and organization.</li><li>Physical Fitness: Must be in good physical condition and able to handle the physical demands of cycling and carrying deliveries.</li><li>Requirements:</li><li>Valid bike and/or motorcycle license (where applicable).</li><li>Preferred : a reliable, well-maintained bike and safety gear (helmet, reflective gear).</li><li>Smartphone with navigation capability for route tracking.</li><li>Availability: Ability to work flexible hours, including weekends or holidays as needed.</li></ul>Job Types: Full-time, Part-timePay: From AED3,000.00 per monthExperience:<ul><li>Same Field/Related feild: 2 years (Required)</li></ul>License/Certification:<ul><li>2-Wheeler License (Required)</li></ul>

MESSENGER (BIKE RIDER)

Elite Group Holding

<div>
 
 The Service Manager is responsible for overseeing the entire service department of the dealership. They manage a team of technicians, service advisors, and support staff, ensuring efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance. The Service Manager is also responsible for maintaining a safe working environment, ensuring compliance with industry standards, and meeting or exceeding service department goals.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 1. Team Management:
 
 
 &bull; Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
 
 
 &bull; Assign tasks and projects to team members, considering their skills and expertise.
 
 
 &bull; Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
 
 
 &bull; Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 &bull; Foster teamwork and maintain a positive work environment within the service department.
 
 
 2. Customer Service:
 
 
 &bull; Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
 
 
 &bull; Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
 
 
 &bull; Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
 
 
 &bull; Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
 
 
 3. Operational Efficiency:
 
 
 &bull; Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
 
 
 &bull; Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
 
 
 &bull; Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
 
 
 &bull; Implement and improve processes to enhance overall service department efficiency.
 
 
 4. Quality Control:
 
 
 &bull; Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
 
 
 &bull; Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
 
 
 &bull; Address and resolve any issues related to the quality of repairs and services promptly.
 
 
 5. Financial Management:
 
 
 &bull; Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
 
 
 &bull; Prepare and manage budgets, forecasts, and financial reports for the service department.
 
 
 &bull; Implement strategies to increase service department revenue, such as upselling additional services and service packages.
 
 
 6. Safety and Compliance:
 
 
 &bull; Enforce safety protocols and guidelines to create a secure working environment for the team.
 
 
 &bull; Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
 
 
 &bull; Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
 
 
 7. Administrative Tasks:
 
 
 &bull; Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
 
 
 &bull; Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
 
 
 &bull; Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
 
 
 8. Continuous Improvement:
 
 
 &bull; Identify opportunities for process improvements and cost efficiencies within the service department.
 
 
 &bull; Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
 
 
 &bull; Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
 
</div>

Service Manager

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